Transcript
Mira Guha (00:00) hello? Hey, Cynthia. How are you? I’m doing?
Cynthia Fox (00:03) Good. How are you? I’m.
Mira Guha (00:04) glad it’s Friday, you know, can’t complain about that?
Cynthia Fox (00:09) I know, I feel like it’s only Tuesday like the week is like, so… yeah, Friday feels like a surprise. Yeah, I,
Mira Guha (00:19) almost like it’s one of those, you know, times of year where I wake up and I say, I don’t even know what day it is anymore. I know.
Mira Guha (00:31) Hey, Jen, Daniel.
Daniel Lenzo (00:42) Well, hello, everyone. It’s like we just saw each other.
Mira Guha (00:48) It’s always nice to see both… you guys are in.
Genevieve Seney (00:55) New York, right? Any mets fans here?
Cynthia Fox (01:01) I’m not in New York, Daniel is though.
Genevieve Seney (01:04) Okay. Yeah. So.
Daniel Lenzo (01:07) I will tell you real quick that I grew up two Miles away from Shea stadium, which is now, you know, citi field, and I followed baseball religiously and played baseball and went to many mets games and enjoyed the mets until the strike of the eighties, which canceled the world series, and I stopped watching.
Genevieve Seney (01:32) Baseball. Wow. Oh, man. That is quite the trajectory.
Daniel Lenzo (01:38) Well, I tell you that story for two reasons. One, because you bring up the mets and I was a mets fan. So I want to acknowledge that whatever you’re about to say in terms of the trades that are going on or whatever I would hear it, but also to let you know, I hold a grudge.
Genevieve Seney (01:57) it’s fair. I mean, it.
Daniel Lenzo (01:58) Goes for everything. I.
Genevieve Seney (02:00) feel like that is the most mets fan story ever too.
Daniel Lenzo (02:06) Are you a mets fan? I’ll.
Genevieve Seney (02:07) hold my thoughts. Yes. I mean, my husband is maybe the biggest mets fan. He is betting, wants to name our future child Shea. So that’ll give you an idea.
Daniel Lenzo (02:21) Okay. How do you feel about the Shea? I?
Genevieve Seney (02:25) Actually like Shea, but the problem is Shea, sini, is a little bit of a tongue twister. So we’ll have to see about that.
Daniel Lenzo (02:31) What about ebbet?
Genevieve Seney (02:34) We’ll see. But anyways, good to know. I will avoid the mets, with you moving forward?
Daniel Lenzo (02:43) Just baseball in general because it’s not the mets that I’m angry at. I’m angry at the major league baseball, the owners and you don’t cancel a world series, you don’t have a strike and cancel a world series. It just doesn’t.
Genevieve Seney (02:57) it doesn’t make sense. Yeah, agreed.
Daniel Lenzo (03:00) I’m not there to just watch the games. I want there to be a winner and there was no winner. I,
Cynthia Fox (03:05) just need to call out. I talk to you, very frequently. We have been working together for many years at this point. And the faces that you’re making on this call, I have maybe seen like two other times in our entire time working together, we could talk about what those two other times are. I’ll give it to you later, but yes, the very serious angry face.
Genevieve Seney (03:30) It’s fair sports gets people going.
Cynthia Fox (03:33) It did.
Daniel Lenzo (03:35) It’s really everything I hold a grudge about many things don’t get on the wrong side. You can’t get off. But, okay, on that happy note… I.
Mira Guha (03:45) Can’t say anything because I live in Colorado and the rockies are a mess but, well, thank you both for hopping on today.
Mira Guha (03:50) I know we’ve kind of gone back and forth on some things and we shared hopefully that email we sent on again. I can’t remember what day it is earlier this week. And then I think Nicole stepped in to help with some things has provided some clarity. So really again really goal of this particular conversation today is just to focus on the consumption since that really is the high priority item for us with the timeline here. So just wanted to touch base. I think per most recent message from Jen just wanted to confirm big picture today is that we have exceeded the total contract value. So absolute action is needed and can touch base on that a little bit more in a second. Having kind of taken everything we discussed this past week and reviewed internally kind of the high points right now that we want to focus on as far as current state next steps.
Mira Guha (04:39) First thing being that we did make that exception, I know we went back and forth quite a bit in February to our contracting and pricing requirements by signing that annual contract rather than the multi year and offering some of that discounting we otherwise wouldn’t have both for that reason being the one year and also just the volumes. So especially for that reason, we do need that end of month addendum as discussed signed and executed by three 31 at the very least to make sure we don’t have any disruptions to your service. So just, you know, of course, the kind of picture being making sure we’re getting paid for the work that has been completed and that is queued up to be completed. Need confirmation on what volumes look like for the remainder of the year. Helps us with capacity planning, make sure we don’t find ourselves in the situation months from now, whatever that looks like, did also want to flag, we did check with our accounting team. There are some open invoices that absolutely need to get paid as well. So it also needs to be done by three 31. Need those addressed.
Cynthia Fox (05:38) Sorry to interrupt you, Mira. I just confirmed to pay some of those so that you’re fine there. Yeah.
Mira Guha (05:45) Fantastic. Thank you. Our accounting contact will be thrilled to hear that. So I’ll let her know that that’s been approved.
Cynthia Fox (05:50) And in Daniel’s, team’s defense, Stephanie has reached out to me several times and I just finally got on a call with her earlier this week, to, yeah. Okay, perfect. She just couldn’t get me, to sign off. So there was actually not an issue with it. I just, okay.
Mira Guha (06:05) Great. If there’s ever a situation where like we’re reaching out to the wrong person, there’s a change to your accounting. Okay?
Cynthia Fox (06:11) She is, I just was not aware because I had inherited this. I wasn’t aware she needed me to sign off on anything. So like there was just a little bit of internal kind of mismatch there. Yeah.
Mira Guha (06:22) No worries. I think Jen and I just had a call with someone recently and they were like we have a new contact and it was just, no.
Cynthia Fox (06:28) She’s definitely is still your, is still your, I believe. So, Daniel, I would assume she’s still your perfect human to do it.
Mira Guha (06:34) Okay, perfect. Let us know if anything changes there. Any other questions or updates, on these items,
Cynthia Fox (06:41) Just that I went through future consumption and I requested for a ton of cancellations. There’s still a bunch pending. I just redid it today. A lot of them were actually requested from previous contracts that were still kind of stuck, which I was unaware they were even on there. So like they were requested previously, they were still on that there maybe was a piece of documentation missing. I don’t know what was happening. And so those were adding to the, like future consumption volumes. So I went through and was like, what is this, what is this? What is this? And they canceled a ton of them for me but there’s still a lot pending that I’ve already submitted for both using the support ticket and the notes feature. Okay?
Mira Guha (07:22) Great. Yeah. Glad that made sense to you. Since like I think this says here since we are, you know, consuming once intake is completed, yeah, if something was requested and there was a dependency and then it processed later that’s where the lag happens. Okay, great. Glad to hear that piece. Yeah. So that’s this first one intake completed is when we see that consumption happened and why it’s kind of affecting those upcoming consumption lines. So, glad you were able to do a review of those. And we did see that a lot of those were stopped. So we just kind of checked in with, our team to make sure that made sense to everybody. So, I think we’re all on the same page there just again intake completed. So, if you see that one was Mira.
Cynthia Fox (07:59) Just to follow up question, there’s a report in there that says future consumption or like pending, I’m going to get to the word. I’m sorry?
Mira Guha (08:06) Upcoming consumption. I know exactly what you’re talking about upcoming.
Cynthia Fox (08:08) Consumption that’s what I was going off of. It’s not super helpful because it doesn’t actually say what line item it is attached to. It just kind of gives me that it’s a payer enrollment and a name, but I’m like which payer enrollment is this? So I’ve been using that to do my audit. I will continue, to do this audit and like clean it up, but I, yeah, I wasn’t sure, if there’s a better report where I can actually see like what it is. Yeah.
Mira Guha (08:34) And that’s probably something I can help you with going forward. Also, if you, the nice thing about that particular report, you can click on the hyperlink that says like payer enrollment next to the person’s name, and it will take you to that request. So that will probably help a little bit, but I might be able to also kind of,
Cynthia Fox (08:50) help. It doesn’t it actually, they keep taking me to the taskbar.
Mira Guha (08:53) Okay. Super.
Cynthia Fox (08:55) Weird and not helpful. Okay. Yeah.
Mira Guha (08:57) I’ll go ahead and take a look at that. And if going forward, it’s helpful for me to, I bet Jen, we have an easy way for us to kind of pull the reports on that so I can go ahead and help with that going forward.
Genevieve Seney (09:05) Yeah, I was going to say we can sort of there’s a way to do it in report builder too. That would give you like full details.
Cynthia Fox (09:13) Okay. I’ve been playing in report builder. I might be able to.
Mira Guha (09:16) Great. Yeah, yeah, we’ll.
Genevieve Seney (09:18) make sure that we’re aligned. So we’re all looking at the same thing. But good feedback that’s weird that it’s bringing you to the tasks. When I click, it does take me to the.
Mira Guha (09:29) So, I just tried one. So do.
Genevieve Seney (09:31) the upcoming, so that we would need to look into that. If that’s an issue for, you should.
Cynthia Fox (09:35) Definitely, absolutely. And it’s every one of them that leads me right to the tasks like I can show my screen and show you it’s not just like one’s funky. So, there must be some sort of something happening. Okay?
Genevieve Seney (09:44) I’ll take that as an action item.
Cynthia Fox (09:46) Thank you. Yeah.
Mira Guha (09:47) And maybe just so it doesn’t get lost, Cynthia, if you wouldn’t mind submitting a support ticket, we have technical resources on our support team who might be able to help look into it for you.
Cynthia Fox (09:55) And that would be using the support center. I’m assuming.
Mira Guha (09:57) Yeah, you can use the support center. You can also shoot an email to support at medallion co, depends on what your preference is, but hopefully that can kind of help provide some resolution there. Okay?
Genevieve Seney (10:08) Oh, yeah. Okay. So I just actually hijacked as your user and it does bring to task. So I’ll also flag it internally.
Mira Guha (10:16) Awesome. Thank you. And.
Cynthia Fox (10:18) Thank you. I feel, very seen, so frustrating. Yeah, I know, and I sound like a lunatic and I’m like, no, no, no, I swear, like, I know how to use a link like, all right. Thank you.
Mira Guha (10:30) You’re good. I just wasn’t like that’s one of those things I would miss is realizing that it’s a hyperlink. So I’m, glad it’s otherwise working. But definitely, if you have other feedback about places where you, and that’s something like Cynthia, when we’re setting up kind of our regular check ins for your account, which I want to make sure we’re doing that. Like if you have feedback for me or your engagement Nicole?
Cynthia Fox (10:47) Not my person for that though, because I’ve been giving her this feedback constantly.
Mira Guha (10:50) She is for operational things. Yeah. Okay.
Cynthia Fox (10:52) Which, would you consider this plus the tasks going all over the place operational or I?
Mira Guha (10:57) Would. Yeah. Okay. But like if we happen to have one of our regular calls and you notice something I can also help? Okay? I.
Cynthia Fox (11:04) just remember when we first met you like very much Drew the line in the sand. It’s true. And so, I like wanted to respect that as well as respect.
Mira Guha (11:11) You, I appreciate that the customer success person in me still kind of wants to wear all the hats. Yeah, I hear you. I hear you. It definitely helps to have a separate handout. So you were 100 percent, right? But, if it happens to be a conversation we’re having like Jen said, we can take it back internally. Okay, perfect. Okay. For the sake of time, and making sure everyone gets everything that we need from this call again, just wanted to make sure we’re super clear and aligned on just how things will be going forward. Sounds like that’s been figured out with operations, but you have the consumption tag tracking tab that’s something we can check in our regular calls to just really stay on top of the consumption. Obviously, you’re getting in there, seeing upcoming consumption, current consumption requests will be handled and submitted as they are requested, lines of business, all that stuff, demographic updates, if you decide you want to do that strategy change where you remove medicaid, add it back in later. That will incur a fee just because of the additional work just to.
Cynthia Fox (12:06) Clarify again, does removing it, add a fee and then adding it back in add a fee, correct? Okay. Yeah. I thought I heard that wrong when we talked and I was like lying in my bed like that sounds ridiculous. I did hear it, right? Okay. That.
Mira Guha (12:20) Is how it works? Any kind of change we have to make? So would really suggest you kind of like.
Cynthia Fox (12:25) What if it’s still in intake? Like what if it’s still not to like the medallion intake? What if it’s still in the like early phase? Does it still? I think.
Mira Guha (12:32) We might have a little leeway there. I would really lean on like Nicole or anyone else on our operations team to see if we can, if nothing else catching it before it hits intake, means you could stop it before it hits your contract and then start like redo the.
Cynthia Fox (12:46) So that would be the better approach is to probably like just cancel it. And then.
Mira Guha (12:49) I think that would probably be safest. Yeah, just because like sometimes again like the posterity thing we talked about last time. If we don’t have a clear record of what exactly was requested. And then the action we took it can get really messy. So I would recommend if you submit something you’re like wait, no, it hasn’t hit intake yet. Let’s just go ahead and stop this and I’ll start over and then definitely lean on either support or your engagement manager to make sure we’re just moving forward, whatever makes.
Cynthia Fox (13:15) sense for you. No, that’s good. That’s yeah.
Mira Guha (13:17) So that’s really the biggest thing as well is if you’re ever confused or not sure again our engagement managers, our operations can’t really provide consulting but they can tell you like if this is what you want here is how you should request it based on the lines of business that you want, behavioral health, medical, whatever that is. So of course you have our team there for that and sounds like you are meeting regularly which will help. And then of course, I will be, I know we like haven’t, really had our kind of executive business review but I’ll be reaching out to set up something monthly so that we can stay on top of things too. Absolutely. Any other questions?
Cynthia Fox (13:57) No, just where did we land on the account audit on all of that. Yeah.
Mira Guha (14:03) So I won’t really speak to that so much today because that is something our operations team is currently handling. I know your engagement manager as well as our payr enrollment team is kind of reviewing. I think that’s kind of where some of the stops are happening. So as of right now, I can’t really speak to that piece, I can check back in on that to see if that would affect anything. But as of right now really just need to address the overconsumption. And then if they do have any findings that would affect anything, we’ll inform you and take necessary steps forward. All right. So just quickly wanted to touch base. Obviously that upcoming consumption really decreased since the last time we chatted, I think because of all those stops we made so glad that made sense to you.
Mira Guha (14:43) And we’re in good shape. There was looking at this morning. And since our last call, I think that was earlier this week whenever that was, yeah, I know my brain is trying to comprehend. We did see that a number of additional enrollments I think close to 50 were consumed. So completed that intake phase compared to where we last chatted. Some more demographic updates went through as well. Ultimately like Jen emailed recently, we are now over the contract value. So again just even more pushes this deadline of having some form of addendum signed by three 31. So did want to see that. I know you’ve been looking at that addendum proposal we sent over again kind of based on some of what we’ve been seeing addresses current overconsumption, the upcoming consumption that we saw as well as we really do need those additional projections for your remaining usage for the rest of the contract. All those points I said, make sure we have our capacity planning. We don’t reach this point again later in the contract. So now.
Cynthia Fox (15:41) Mira, just understanding the current consumption is this after you guys have removed the double requests?
Mira Guha (15:48) This is after we stopped the requests that you asked us to.
Cynthia Fox (15:51) Okay. So what about how we were talking about before when I got guidance to send it to the wrong place?
Mira Guha (15:56) Right. So that’s what our team is reviewing right now. As of right now, this is based on everything that is right? So.
Cynthia Fox (16:02) The remaining contract amount may be different once we complete that.
Genevieve Seney (16:09) Yeah, I can jump in a little bit. I think maybe we’re crossing to two different things. So, I think engagement manager to sort of help through the tasks and anything moving forward that you need clarity on in terms of requests. But as it stands today, this state is not changing the terms of where you are in terms of the negative and the upcoming consumption, nothing will be counted towards consumption. If you chose to stop it. What you can do is export your upcoming consumption and get an idea for what your projections are going to be in the coming weeks, months based on what’s.
Cynthia Fox (16:44) in platform I.
Genevieve Seney (16:46) Think what we need to just align on is what additional you’ll need for the remainder of 20 26?
Cynthia Fox (16:52) Based off of the service that we’ve received so far, I’m going to outwardly say once that is cleaned up, I don’t think we will be using medallion going forward, continuing to obviously keep everything in the platform but I do not intend on consuming anything else. I think very much. I’m exceptionally concerned with the guidance we’ve been given so far which has then led to this overconsumption. So I’m having a little bit of a trust issue right now like understanding your guys support. Plus on top of it, the delay that it has caused when you’re sending tasks to the wrong place. There was a couple of times we got some messages from medicaid saying that they don’t accept like lcsws, which is completely incorrect. I had to forward them the current regs for medicaid. Like I am, the work that we have had to put in as a company to not only just kind of address. Some of the newer stuff is absolutely outrageous. And I was so excited to get Nicole because I was hoping she could talk us through this. But it seems like her guidance is incorrect. So I explicitly said to her, I don’t want to get charged twice for this. So like this is not okay, like this is not a two way relationship like we have put in. I’ve hired someone to be able to support with this. And so you guys are supposed to be the experts here. That’s why I pay you. That is why we engaged with you because we didn’t have all the answers. And if Nicole is giving me the wrong answers, then this is very much a problem both for our company and the revenue that we’re losing because this is taking long for our people to get credentialed. I shouldn’t have to look at the regs and send them to your people. Like shouldn’t, they know that already. Like shouldn’t, that be something. And it’s not even like, I don’t know guys. I’m happy to do a thorough audit with you. I think it’s probably going to be very valuable for your company to see what’s happening behind the scenes. I actually would, I think it might change your view on a lot of these conversations that we’re having. But like you can’t send an admin task to me to sign when it’s something the clinician needs to outwardly sign. And you can’t tell me that someone is not eligible for licensure based off of their license. Sorry, they’re not eligible to be a medicaid provider based off their. License, when all it takes is a 10 second search onto their website where you can see the actual licenses that are approved. Like what like what? So that is my, very, big concern. There should not be a scenario where you are saying that our contact person shouldn’t be giving us guidance. Isn’t that what the whole part of having an operations person here is to give us guidance when we’re unsure of things. I’m not asking her to be like, how should I contract? Like my other contracts? I’m like, hey, we have a contract with united. They’re behavioral health providers here’s, what they are, do I select united or do I select optum? And if they’re telling us it wrong, that sounds like a you problem, not a me problem. Yeah.
Daniel Lenzo (19:55) I just have a quick question to piggyback on what Cynthia is saying because I remember when we were doing the contract, we made sure we were at a level where we got the expert. Is this the expert that we’re talking about? Yeah, I think what.
Genevieve Seney (20:10) I want to kind of just re anchor to is the, I don’t want to say that she can’t give guidance. It’s definitely inaccurate. I think where we are maybe missing each other is the approach that we’re going to consult as how your strategy should be to enroll. And that’s the part that I don’t want to kind of misconstrue absolutely. I think what would be most beneficial? I mean, I don’t want to force anything. It sounds like there’s obviously frustration here which I understand, I think what would be most beneficial in my eyes moving forward is to have our Nicole absolutely is your operations lead, but also our pay enrollment leadership to run a strategy session with you guys to talk through to your point. Cynthia, what are your contracts? What are you looking to do? What is the proper sort of requirements upfront? So that we’re all aligned with what we’re asking for?
Cynthia Fox (21:02) I love that, but that would have been great months ago. Like I’ve already submitted, we’re already in this position. So like it’s not helpful to me now because I’ve learned through trial and error with her like we’re I don’t have any gaps now like I get it now, but because I didn’t get the guidance upfront as requested per that, per our contract like that’s where we fall. I even remember speaking to her guys and I’m like, okay, look like we got one back from cigna to say you have to enroll in evernorth, but there was a ton of other applications right with cigna on it that were still in the early phases. Mira if she said, cancel them right now and resubmit. She didn’t give me that guidance. She said, no, don’t worry. They’ll know to flip it to evernorth. And I said, okay, cool. Thank you. And then what happens is they didn’t flip it to evernorth, they created a task. They put it through enrollment and said you need to resubmit under evernorth. So then I got charged twice. So like that’s operational guys like that is 2000 percent operational. I’m an operations leader here like, I know what the role entails so I’m very disappointed that this is where we’re at. Like I don’t know, I don’t know.
Genevieve Seney (22:17) I agree. I think, what I’m thinking and, you know, obviously this is up to you guys. I think I want to make this right? And I think that aligned there is obviously miscommunication look we’re only, you know, three months into the renewal and I, this is obviously a bad foot to get us restarted on in the partnership. What I want to do is take a look at the requests. I think like where we are today. Obviously, we’re not getting anywhere and come back to you guys with a consumption credit. So taking the fault of whatever the miscommunication was that we had resetting with a conversation with, our leadership team with how we should approach this. I think that would for me be the best path forward here of taking some of this and making sure that we’re not getting… this to you guys misconstrued moving forward. I think we can all align that we’re kind of more clear on the path. But I think what I’d like to do is just come back to you with that proposed credit to the account and then kind of align on the path forward if that makes most sense. It.
Cynthia Fox (23:25) Does. And, I would very much appreciate that. And like even in our two conversations, we’ve had you guys have taught me more about the platform that I have been asking for than I have gotten. And listen, Nicole is lovely. She is absolutely lovely. She is engaging. She’s funny. I feel very comfortable asking my questions about how things work, but I don’t think she actually knows how apparently, right? Like she doesn’t actually know how the platform works or how the billing works? Is there a more appropriate person that we should be talking with to be able to get this information? Yeah.
Genevieve Seney (23:56) Absolutely. Listen, we have head of engagement managers, Amy frana, which I don’t you might have met maybe not. And then we also have just a head of operations. We actually recently just hired a coo as well. So there’s definitely other folks that we can pull in especially with where we are today. I definitely want to, you know, just like I said, have a more broad conversation of what we’re looking to do and make sure we’re set up for success. So we can certainly set that up as an action item as well. And.
Cynthia Fox (24:26) Jen, when the credit assessment is done and kind of taken away, and all of the other like there’s a couple of pending cancellation requests that I’ve like cleaned up. And once they all process, I will happily get back to you with hey here on average here’s how many people we hire here’s. The six plate like the six insurance companies that we now are confirmed that we need to register. Like I’ll be able to get you that analysis, of growth because right now we’ve completed our entire company. So like it is just like a handful of new people that we would consider using the medallion platform for, but I’ll be able to come back to you and unfortunately, I cannot do it in the next week because I am out of the office but like I can come back to you with like a very good and anything that Daniel and I are both comfortable with in terms of projections.
Genevieve Seney (25:17) But the.
Cynthia Fox (25:19) 22,000 that is part of the original contract should be coming through. That should be like crisp, I believe that Stephanie asked for a detailed outline before. When she got that 200 bill. It happened two years ago and she said that you guys delivered an outline of actually like the line item. So she has requested that. So when she gets that back, she’s going to flick it to me. I’ll review it and sign off on the 200. And then once we complete this, we will come back to the table as quickly as possible to have this conversation.
Genevieve Seney (25:47) Yeah, yeah. I think for us, so kind of clear action items that we’ll have before the end of the day is going to be the proposed credit. We’re going to have a consolidated list of what is still in flight in terms of the requests with all of your requests to stopped pulled out. And so we’ll have to sort of address overconsumption as it is today, upcoming requests before that three 31 deadline. And then we can have that sort of strategy discussion. Sounds like next week’s obviously not going to work.
Cynthia Fox (26:16) Well, I am in Monday or Tuesday, so I’ll try to pull out.
Cynthia Fox (26:20) I’ll try to prioritize this to see what I can do. If you can give me the information quick. Then I will do my best on Monday and half day Tuesday to get whatever I can to you.
Genevieve Seney (26:29) Yeah, absolutely. So we’ll get you the updated info before end of day, like within the next few hours. And then I think what would be great is it, can we get a time for Monday if we don’t need to meet directly? We can cancel?
Cynthia Fox (26:44) Yeah, absolutely. Hold on. Let me pull my Monday. I’m afraid to look at my Monday.
Genevieve Seney (26:48) Yeah.
Cynthia Fox (26:54) Okay. Listen, this is going to sound weird. I got a little 15 minute slot for the entire day at 245 to three o’clock.
Genevieve Seney (27:01) yep. That will work. You have a time zone. So don’t mix that up. Yeah, I’ll put it on our calendars. Okay?
Cynthia Fox (27:08) I’m just going to put hold right now so I don’t lose it. Okay?
Genevieve Seney (27:12) I will send you something right now and we will get you updated info again guys.
Genevieve Seney (27:17) I do appreciate, the candid conversation. And like I said, this is, it’s we’re not in the business to make this more complicated for you guys at all. And so I do apologize for the experience so far but we’ll get you sort of updated realignment on what we’re looking to propose and look to regroup Monday.
Cynthia Fox (27:35) Thank you, Daniel. Do you have anything I know? I like totally took over. He’s still mad about the mats? No.
Daniel Lenzo (27:42) No, that’s perfectly fine. You covered all the points. I would say that I heard March 30 first mentioned again… I’m unclear what needs to get done by March 30 first.
Genevieve Seney (28:00) Yeah. So again, essentially, since we’ve over contracted, I know there’s obviously, you know, misalignment on how things have been done, but what we’ll do is propose again a consumption credit to the account, but we’ll have to have something in place to account for the requests that we are working, not the ones that you’ve requested to stop. We’ll pull those out, anything that’s remaining that we’re still in flight?
Daniel Lenzo (28:26) When do you expect the credit will be calculated today?
Genevieve Seney (28:31) I’m going to get that information over today.
Daniel Lenzo (28:33) Super, and as that credit will likely be more than 4,000 dollars, it’ll probably wipe out what’s currently in progress and that will obviate the need for a March 30 first amendment, but… we will wait to see how that turns out, right? Yeah.
Genevieve Seney (28:51) Yeah, this is well above me. I’ll have to go to our CFO and see what we can do. So I’ll get you some feedback today.
Daniel Lenzo (28:57) Okay. Excellent. It’s nice seeing you both hope you have a wonderful weekend.
Genevieve Seney (29:02) You as well. Thank you guys. Take care. Bye.