Transcript
Fatima Nunes (00:00) also, the lighting is awful right now in my office.
Mallory Smith (00:04) I have the overhead on and like I’m not feeling it.
Fatima Nunes (00:07) It’s a little dark outside but it looks… yeah.
Mallory Smith (00:11) See, Scott’s got the whole bay window behind him going on.
Fatima Nunes (00:15) And so does Neil. We were just talking about how it’s so dark where we are. Oh, it’s.
Scott Call (00:23) always sunny in Florida.
Fatima Nunes (00:25) Well, unless you’re in Miami, in which case, I feel like it rains every other hour and then it’ll clear up and it’s beautiful all over again.
Scott Call (00:34) Oh, yeah, we get those afternoon storms in the spring and the summer almost every day, but then they just roll through, yeah.
Fatima Nunes (00:42) Yeah, that’s awesome. Well, great to see you both. How’s your day going?
Scott Call (00:46) Great. Thanks… right?
Mallory Smith (00:50) It’s three o’clock for you guys.
Scott Call (00:53) Three o’clock too. Yeah, I’m.
Mallory Smith (00:55) thinking about dinner plans at this point like of the day.
Scott Call (00:59) And we have to apologize after we’re done here. Neil and I are going to get together to work on the questionnaire that you sent us.
Scott Call (01:07) So we really wanted to have it done prior to this meeting, but we’ve been back to back all day. So, not able to get to it yet.
Fatima Nunes (01:14) No, not at all. As soon as we get those over, Mallory and I will set a time and just make sure we finalize the pricing proposal and the Roi. So appreciate you all looking into that.
Scott Call (01:25) Yeah, we’ll get that back to you.
Fatima Nunes (01:28) Perfect. Thank you. And so I know we have the next hour blocked off. Really the goal for today is to give you a better sense of how medallion supports delegated credentialing really focus on like the operational components of it, right? How do we help you set up shop, guide you through that process? Really, you know, kind of like hold your hand through this entire process and then walk you through the platform and show you what that credentialing workflow looks like in real time in the platform. That way you have the full kind of end to end visibility into the process. There. I think in terms of an agenda, I am, you know, Mallory is going to go ahead, share her screen promise. It won’t be death by powerpoint, but we do have a few slides that help just frame the conversation better. I think, Mallory, if you want to go ahead and there we go. All right. Let’s move ahead. All right. Great. And so just quickly to walk through the agenda, right? We’ll start recapping what we heard from our last conversation around your current state, what you’re looking for in a credentialing partner, and then walk you through an overview of medallion and the breadth and depth of what we do. And then after that, I’ll hand it over to Mallory to really walk through how we specifically support the delegation process. And then that’ll lead us straight into the demo. Does that sound like a good use of time? Yeah. Okay. You bet. Yeah. Anything else you want to make sure we cover?
Scott Call (02:59) Okay, perfect. Okay.
Fatima Nunes (03:03) So really before we dive into medallion, right? Want to confirm our understanding of your current state, make sure that we’re aligned on what’s most important to you. It sounds like new season is in a big growth phase right now. You’re adding new locations, expected to add seven to 10 new locations by year, end, of course, adding more providers, and that’s putting more and more pressure on credentialing and timelines. Right now, you’ve got a mix of your internal five person team that’s being led by Neil and two vendors that you’re also working with. You know, the process is working. It’s creating a lot of coordination. Your team’s having to stay really close to the work to make sure everything’s accurate, which naturally can slow things down. You’ve also had some pretty painful delays in the past. And with the level of provider turnover that you’re seeing that really starts to impact revenue pretty quickly. And then on top of that, something that you really highlighted last time we spoke was your payer mix, especially medicaid, right? It adds more complexity since some of those managed medicaid plans require some individual provider credentialing, which creates more work for your team for the vendors and just naturally slows things down. So if we were to zoom out, it feels like what’s really driving this push towards delegation is the need to speed up time to revenue, reduce the amount of operational burden, and then just keep up with how quickly the business is growing without needing to continue to add more overhead or more tools or processes internally to keep up with that growth. I’ll pause there. Did we get that right? Anything that you would add or adjust?
Scott Call (04:38) No, I think that’s excellent. We do run into timely filing, you know, deadlines because our credentialing is slow. And part of that is the payers part of that is our own internal processes and just slowness. So, yeah, speed is and you touched on that perfectly. So yeah, that’s I think you nailed it from my perspective, good.
Fatima Nunes (05:03) Good. And Scott you bring up a good point, I think it’s around sometimes it’s easy for I think we hear a lot hey the payers slowing things down, but I think that really comes down to not having the right level of visibility into the process of knowing, hey, are there things internally that we could be doing better as a team to speed things up before it actually gets to the payer? And I think Mallory will show a little bit more about this in the demo, just like the level of analytics reporting dashboards. You’re going to get to see where everything stands at any given time. You’re going to have real time reporting visibility into everything. Well, both you and Neil, of course, Neil, anything you would add here. Does this look pretty fair from your end? Yeah. All right.
Scott Call (05:45) That’s good.
Fatima Nunes (05:47) Perfect. Mallory. We can, there we go. So really what you’re looking for a partner who can guide you through getting delegations stood up and running with the right processes, the right procedures by payer by state. Not just another tool. Equally important is speed getting your providers credentialed and billable as quickly as possible, especially with the high turnover that you’re seeing and then giving your team full visibility and confidence in the process so that it’s streamlined. It’s not something that’s creating more work on Neil’s team, having to constantly manage or double check, write those credentialing files. And then longer term, I know that’s not in the immediate kind of priorities. It’s just simplifying things moving towards potentially one partner that can support everything one stop shop, of course, at the right cost. Does that feel like a fair summary there?
Scott Call (06:39) Very much. So. Yeah.
Fatima Nunes (06:40) Okay. And then just something that came up after our conversation last week, I guess I know your CFO James he’s involved heavily in this process. He’s very cost conscious. How would you say you’re all thinking about the trade offs between cost speed and quality…
Scott Call (07:01) That’s like the triple aim in healthcare, right? I’m not sure if those are all achievable at the same time. I don’t know if anyone has ever done that perfectly but no, I mean, so actually James or Jim is our CEO and then Jonathan is our CFO, just informationally. Okay, that’s not a big deal. But obviously, yeah… you know, certainly… we’ve had, I would say quite a good level of quality over this past year with our two separate vendors that Neil outlined for you in our last meeting. One has been slipping more as of late. Our facility credentialing vendor has been kind of slipping. In fact, I need to update you on that. I met with them this morning, had a little heart to heart chat with them. But overall… I think we’ve had very good quality… so that’s where cost comes in, right? Our CFO looks at that and he says, well, I’m happy with that quality component.
Scott Call (08:03) Not happy with the speed as much and certainly, you know, thinks we can do better on the cost side. And that also came that received some validation from what’s her name. Candy. I keep wanting to call her Christy for some reason but candy, you know, also kind of saw what we were doing and she said, gosh, you know, we can do much better for you. So on that cost piece, so she… had never been heard of. I don’t think either of our two vendors, right? So my hope is that with some larger scale that, you know, we can take advantage of medallion’s ability to, well, not ability but take advantage of your, you work with a lot of different groups, right? So, you know, how to be efficient, you know, how to really roll it. So I’m hoping that we can take advantage of your scale and your experience to increase our efficiencies as well.
Fatima Nunes (09:05) Yeah, absolutely. So it sounds like right now quality is pretty stable. The cost and the speed are the big drivers right now. Making sure. And also I would say even speed in the credentialing side if you’re able to get that, right? That’ll help drive the cost in terms of like accelerating revenue, capturing more of that revenue quicker and reducing delays there. Okay, that all makes sense. And then we’ll definitely touch on some, you know, economies of scale kind of how many groups you’re working with right now, how we’d be able to partner? Okay. So let’s move ahead here. Mallory. All right. So just starting with a quick overview on medallion, right? Our goal as a company is really to modernize what’s historically been a very manual and fragmented part of healthcare, everything, credentialing, pair, enrollment licensing. Since then, we’ve been venture backed by investors like optum, Google, Salesforce, some really high tech investors there. They’re all aligned and backing that vision. So what’s really changed is how organizations are thinking about this function. It’s no longer just operational. It’s really, you know, directly tied to how quickly providers can get credentialed bill and start generating revenue. And so that’s where we focus that’s our sweet spot at the core. We’re an ncqa certified cvo, we’re combining automation and AI driven platform with an internal operations team to ensure compliance and make sure that these processes are running smooth end to end. And this includes direct integrations with organizations like caqh, automated primary source verifications, which helps drive that speed. And then workflows that remove a lot of the manual back and forth for your team and maybe what your team’s running into today. And then the outcomes that we’re driving are pretty straightforward. It’s faster turnaround times, less operational burden on your team, and ultimately faster time to revenue. And if we were to zoom out, those outcomes really show up in three key areas for fast growing organizations and mal, we can move along here while.
Scott Call (11:12) She’s moving you guys, are you guys support unitedhealthcare? Fatima? I’m sorry, we can’t be friends anymore, you know?
Mallory Smith (11:18) Oh, no, no, wait. Hold on, let’s clarify this because I hear that all the time. I’m kidding. I’m.
Scott Call (11:24) just kidding. You know, I’m kidding. Oh.
Mallory Smith (11:26) But, you know, that they’re worse though, like there’s like certain segments like don’t tell HR that I said that, but like it’s true, right? Like we love them as a partner, we help them in other areas, but you’re right on the money Scott. Okay. Very loud and clear.
Fatima Nunes (11:39) Yeah. Maybe, we should ask marketing to edit that slide. Everybody that when we present that everybody has the same feedback like, you know… but we do work on both, right? We do help on the payor side which if you are partnered which I’m assuming with the buka is the largest payors, we are doing credentialing for some of those payors. So that definitely gives a leg up in helping run those credentialing files. Okay, great. So, right. Yeah, mal, are you going to say anything? Oh.
Mallory Smith (12:10) No, I was just saying that was funny. Yeah, fine.
Fatima Nunes (12:14) And then, right? We’re supporting over 400 customers today, and typically those organizations are seeing value with medallion in three key areas. The first is accelerating revenue, right? By reducing the errors and speeding up onboarding, we’re helping them eliminate avoidable denials, prevent some of those write offs and then get providers seeing patients billing sooner. The second is reducing the operational costs there. We like I mentioned, a lot of the processes especially on the credentialing side are automated which removes a significant amount of the manual work upfront and allows teams to just operate a lot quicker without needing to continue adding headcount to keep up with growth. And then the third is really around removing provider abrasion. I’m not sure if this is something you all are dealing with, but we get this a lot. Hey, we’re losing providers because our process is too clunky. It’s too much back and forth. It’s taking too long and they jump ship before we even get their credentialing done. And so our platform and you’ll see in the demo is going to give the provider a much smoother onboarding experience with far less manual lift, which will naturally improve the satisfaction and just create a single source of truth for your entire network for that data. I’ll pause there. Any feedback? I know, you know, typically, I would ask what’s the biggest of these valid drivers, what’s the top priority? But I think that was clear. It’s accelerating revenue, but I’ll just open it up and confirm that that’s still accurate. Yes. Yeah. Okay. I would agree with.
Scott Call (13:48) that all.
Fatima Nunes (13:50) right. Perfect. All right. And then to make this just a bit more concrete, just wanted to share a quick example that might resonate based on where new season is at. Today. One of our customers, family care center, they had about five clinics, 120 providers, no delegated agreements when they first got started working with medallion about three years ago, and they had two internal credit specialists handling that process, end to end for them. Fast forward to today. They’ve grown to 45 clinics over 650 providers. And they’re now delegated across all of their major payers, and they’ve been able to keep those same two internal credentialing specialists. And so those outcomes really tie back to what you mentioned earlier about making credentialing, you know, scalable function, reducing turnaround times and as a result, right, significantly accelerating revenue for the organization. So I want to pause, I want to make sure all of what, you know, we shared here with this kind of customer success story resonates.
Scott Call (14:51) Yeah, looks good. Okay.
Fatima Nunes (14:54) Awesome. Mallory, let’s move ahead. I just have, I believe one more slide all right. And then this is really, I know we touched on this a little bit last week, but I would say in terms of like differentiators or what’s unique about medallion, it’s really our slas, we put accountability behind those value drivers and we tie it to slas with guarantees and penalties.
Fatima Nunes (15:14) So, from an SLA perspective, we focus on three key areas. The first is the credentialing turnaround time, we deliver ncqa committee ready files in an average of one day and we have a three day guarantee, second on the enrollment turnaround time. And I know the direct enrollments are not a part of this evaluation, but we are submitting applications to payr in an average of four days and that’s backed by a 10 day guarantee in our contracts. And then really the third is around quality because speed means nothing unless it’s accurate. The first time it goes out, we’re maintaining a 96 percent accuracy rate for payr enrollment applications and a 99 point five percent average accuracy for credentialing files, right? And I would say these aren’t just targets. They are contractual slas, if we miss these commitments, it, you know, we’re in breach of contract, there’s financial penalties for medallion, and this is baked into all 400 plus agreements that are out there with our existing organizations, right? So, this isn’t like an add on or something you’d have to pay additional for. I’ll pause there. Any questions I can answer around the slas?
Scott Call (16:28) Makes sense. Do you?
Fatima Nunes (16:29) Have any slas in place, with the current vendor you’re working with today?
Scott Call (16:35) Not at this level. Yeah, not at this level, okay?
Fatima Nunes (16:41) Okay. Would you say like having guaranteed turnaround times and accuracy? Would that be something that Jonathan leadership would find valuable 100 percent? Yeah. Okay. Good. That’s usually the response we get awesome. Okay. Mal, let’s move ahead. I lied, I might have one last slide. So, this is just a takeaway. I’ll share this deck with you all. Afterwards. It’s a graphic that outlines all of the areas where medallion can step in and support when the timing is right? I think what’s great about this? It just shows, right? You have a couple of different vendors you’re working with today. If in the future, you want one stop shop, move over to one platform that can handle everything medallion is built for that scale. And to support these different areas, of course, I highlighted the two, that were, that are in discussion for this project, which is the delegated credentialing and then delegated payer enrollment. And then with that, yeah, yes.
Scott Call (17:41) Yeah. Good question. We also have to enroll and recertify recredential with, our facilities, right on the facility side. I assume that you do that as well. Is that correct?
Mallory Smith (17:55) Yes. Can I just ask a follow up question there? You bet. So, when you say recertify, we offer a facility credentialing for accreditation standards, and then we also offer facility credentialing enrollment for, with the payer. So, are you saying recertify revalidate with the payers or is it more to meet certain accreditation standards internally?
Scott Call (18:16) Or the payers? Okay, then, yeah. So this would be, this would be, you know, medicaid revalidation in a particular state, right? Where it could be… a recred with yeah, whatever third party payer requires that. So, yeah.
Mallory Smith (18:34) Absolutely. We, we typically see revals needing every three years for commercials, every five years for medicare and medicaid, as part of the demo today, I can absolutely take you through how we would go through and process that if you’d like to see it as well.
Scott Call (18:47) Okay. Sure. That’d be great, perfect. Okay.
Fatima Nunes (18:51) I’ll stop talking now. I’ll let you take it away with the delegation support.
Mallory Smith (18:55) Okay. So I did include just a few slides to cover delegation just to help our conversation. I know that’s front and foremost for you guys today. So these I’m not going to run through all of the details they’re a little lengthy, but we did want you to have them as just to leave behind so that you can review them on your own time.
Mallory Smith (19:14) When we think of delegated credentialing. Really, the premise of what we want to express today is that we’re with you from the beginning all the way to the end with the annual audits. So when I say from the beginning, we’re going to give you step by step instructions on how to begin the communication with the payers. We’re going to provide you with the templated policies and procedures to begin the negotiation part of it. We will credential your providers to ncqa standards. We will give you the keys to the kingdom. We’ll give you the full access to the software so that you can grant them to the auditors. Once you have the delegations established. We’ll also do the delegated roster management. So every payer will require a monthly roster. It’ll include three or four different tabs it’ll say for new providers, for term providers, for demographic updates, and any changes that happen at the licensing certification level. So ultimately, every month they’re requesting that we would keep up with how many providers you’ve added, how many have been termed, how many have been going to different locations. So that’s something that’s fully automated by the platform itself. We’ll provide you with those rosters usually two or three days before you have to turn them into the payers. And then that final piece, with every payer, you’ll have an annual audit that you’ll go through. And with that annual audit, they’re basically going to say, okay, I need to see your software. So we grant them access. We give them role based access control. It makes it very easy on your lift. And then we will also help you have those conversations as you go through the audit process. So that’s pretty much what these slides are going to cover. It’s just different ways of framing it. And some are prettier than others, right? So this one basically outlines what your team will be taking care of versus what we’ll take care of at medallion. So just to give you an idea when it comes to policies, staffing, sub, delegation versus delegation, and so forth. And then common barriers that we’ll see. So if this is something that you want to stand up internally, we’ve definitely had conversations with customers where they wanted to offer delegation, but they didn’t have the two plus years that are meant to be ncqa accredited themselves, follow the ncqa process and then start the delegated agreements.
Mallory Smith (21:26) So this is something that if you wanted to pursue ncqa accreditation while you partner with medallion, you can at least start seeing the advantages of having those executed delegated agreements in place while you’re setting that up on your own. Should you ever go down that road. Also, ncqa charges an annual 50,000 dollar fee to maintain that. So normally customers don’t want to keep it themselves if we’re already certified. So timing reporting capabilities, of course, because we’ll give the access expertise and it’s securing the agreements over 100 years. I think the most recent actually on this is over 150 years of experience total with all of our staff combined when it comes to delegation.
Mallory Smith (22:08) And then finally that ncqa certification. So because we are ncqa certified, you now by proxy are meeting ncqa standards if we perform the credentialing for you.
Fatima Nunes (22:20) Emma, I’ll pause you there. If you go back to just the previous slide, I guess the one before that?
Mallory Smith (22:28) Okay.
Fatima Nunes (22:30) Neil Scott, is this when you’re thinking about a delegated credentialing partner, does this check all the boxes? Is this what you were expecting? Were you expecting more or less? Just want to make sure we’re aligned here?
Mallory Smith (22:44) I would agree that’s what I was expecting. Okay. Yeah me as well.
Fatima Nunes (22:49) Okay, perfect. Okay.
Mallory Smith (22:52) All right. I’ll go through these. This is just the strategy of execution. So just to give you an idea a little bit more in depth knowledge on how we’ll help you establish how we’ll help you have these communications. This is one of the lengthier slides. So I’ll just leave this as a leave behind… the delegation roster generation. Yes, it is the roster generation itself is something that is fully automated by the platform that’s what I mentioned earlier about just sending you the roster with the ads, the terms, the demographic updates. Why is this a painful slide? Why is that a painful?
Fatima Nunes (23:30) Slide. No. The previous one, I said, I don’t even want to leave this on this slide.
Mallory Smith (23:35) It’s just a slow typer. It’s fine. Yeah. Okay. With the audits, of course in mind, we’ll wrap up the slides and then we’ll get into the presentation from here. But this is just to give you a visual of those four different components from the delegation setup, to actual credentialing, and providers the roster management, and the annual audits.
Mallory Smith (23:58) So, I know I went through those pretty fast today so that we can get to the demo, but I just want to give you something that you can look at on your own leisure. Any final questions about that before I show you the visual aspects? No, let’s see. Okay, perfect. I’ll go ahead and transition over to that.
Mallory Smith (24:23) Are you able to see analytics for me? We got it. Okay, perfect. So let’s go ahead and talk about it’s. Doing something weird at the bottom. Give me just a minute. I think I have to take my powerpoint out of presentation mode. Let me see. Yep that was it?
Mallory Smith (24:42) Okay? I’ll close out of that. And there we go. Okay. Thanks. So when we think of the medallion platform, all of the information, all of the work will be housed here in what you can see. So we’ll start off with analytics for the flow today, just to give you an idea of the different metric points you’ll now be able to track from there, we’ll go through the provider onboarding experience. So how we’ll get you to steady state, how we’ll credential your providers, what the providers will experience as they use the medallion platform, how your team is able to use it and communicate back and forth. And then finally we’ll do ncqa level credentialing, we’ll show you how we’re able to maintain the one day average three day guarantee on getting those files back to you. And then we’ll wrap up with just general reporting. Is there anything you would like to add to the demo flow today? No. Okay. Sounds good to me. You captured it. Perfect. So with the analytics in mind, we of course do offer analytics and reporting. They are standard configured pieces of the platform. You are also able to create your own. So when we think of analytics, this is perfect for forecasting growth and scalability. One thing that stuck out with me as part of the analysis… conversation we had, I think it was on Thursday because I was at the wework part of the conversation was that you have high turnover which is completely expected because of your line of work and the different specialties there. So when you are able to credential a provider within three days and your committee can vote on them, and then they’re able to see patients within the first 30 that’s where you’re going to see the biggest benefit there. Because even if they’re not with you for the longest time. And actually I did have a question with that. What is the average tenure for your providers? I know that they have a high turnover, but how long do they usually stick around?
Scott Call (26:34) Oh, boy, I don’t know Neil. Do you know answer that? I mean we have some who have been here for 20 years, you know, and some are only with us for a few months. So I.
Neil Brennan (26:45) don’t know it depends.
Scott Call (26:46) on.
Neil Brennan (26:48) The level, I mean, a lot of the mdcos aprns stay longer than the counselors.
Mallory Smith (26:55) Sure. Oh, thank you. That absolutely makes sense. So what I’ll say there is that as long as they stick around for at least 30 days, then we’re covered on this part, right? So we’ll take that. All right. So when we think of analytics, you of course, have the ability to export these into a variety of file formats. You can attach them to any of your presentations that you present to other leadership. But ultimately, the different metrics you’ll be able to track will include when the provider was first invited to the medallion platform and began the process when the provider has logged into it, when they’ve completed their profile, when the credentialing has been completed, if anything was found, if anyone from your committee has voted yet or not. So on that note, actually, let me go ahead and ask, I know that you mentioned your vendors currently following ncqa, do you have a committee already formed to vote on those files?
Scott Call (27:52) Okay. No, that’s.
Mallory Smith (27:53) no big deal at all. We have.
Neil Brennan (27:55) some members in mind that we want to have on the committee, but we haven’t formalized them.
Mallory Smith (28:00) Okay, perfect. And when I say committee, it can really be two or three people. And the important thing is, which I love is that you don’t already have one established. So when you’re designating your policies with the delegation, you can say virtual meetings because you can do everything virtually within the platform. So that way you don’t have to all get into a room once a month and spend a couple of hours reviewing it. So if you were already meeting then your committee members, your committee meeting minutes will probably be somewhere about two hours long. With medallion, we can get it down to 15 to 30. But now that you can do virtual it’s even better.
Scott Call (28:37) Okay. That’s great, really good to know.
Mallory Smith (28:39) Yes, definitely interested in saving some time there. But otherwise the analytics is going to be what provides you with just the visual graphics. So your day to day, anyone from your team can log in and view this information. The providers do have access to the platform, but we have role based access control. So they only see their information and their information alone. So there is a nice security aspect to it rather than them coming to you for constant updates. They can easily access the portal or you can have one of the reports automatically sent to them.
Scott Call (29:12) And does that require additional licenses or it’s available to all providers? Okay. We.
Mallory Smith (29:19) only charge by provider count in the platform. So when we go through our scoping strategy, we’ll get an idea of how many providers you expect to see in the first year, how many you would like to go through the delegation process. Sometimes that may or may not match up depending on if you have lpns or medical assistants or anything like that. They’re not delegation eligible providers. So we’ll take a look at that. And then ultimately, we’ll charge by the number of services. So how many credentialing files, how many re, credentialing files? Just examples like that. Great. Okay. All right. So what we’ll do next is we’ll just transition and let’s talk about just the provider onboarding experience. So to get you to current steady state, we, of course, do have an implementation timeline and a process. We’ll basically provide you with a template. It’s an excel spreadsheet template. You will take your current exports. You will match them to the formatting that we have. We’ll import directly into the system. We do this for a number of reasons. The biggest is that we don’t want to bother your current providers. We don’t want to go to them and be like, hey, we know that you’ve been on staff for 20 years and you gave us this information, but you need to start the entire credentialing process all over again. This is our way to avoid that. We just get your historical information migrated over to medallions. So that gets us up to steady state. You can expect anywhere from if we’re doing a full transition of everything over eight to 12 weeks. If we’re just starting off, that we’re going to start credentialing your providers to ncqa and get the delegation process started. I’ve seen that happen as soon as five weeks. So the implementation timeline itself is very subjective to what we want to handle first as a priority.
Fatima Nunes (30:59) Absolutely. And I have something to add here. We have a customer, a current customer, spring health. They joined us about a year ago.
Fatima Nunes (31:08) And during implementation, I believe within the first 60 days, we were able to credential about 9,000 or generate 9,000 credentialing files as we were going through implementation. So just to give you an idea that we are able to start doing that work before implementation is completed and we’re able to do that, you know, at that scale.
Scott Call (31:28) That’s great. That’s helpful as we get into that look back period with the payers, right? They’re going to want to see that as soon as we can get it going. So that’s helpful.
Fatima Nunes (31:36) Absolutely. Yeah, the.
Mallory Smith (31:39) Look back period. You really have been doing your research? Yes, that is what payers are going to be looking at.
Scott Call (31:45) Yeah, yeah. We’re aware.
Mallory Smith (31:49) Okay. So now that we’re at your steady state, you’re now going to be inviting new providers to the platform? There’s two ways that we can do this just depending on how many providers you typically onboard. I know that you have growth goals, so it may look different than your current provider growth that you have in mind. But there’s a way to bulk invite providers. All we need there is just their last name, caqh id, npi and email. What that’s going to do is create a shell profile of what you see here in the platform, automatically connect their caqh. It’s going to import the data and the documents. And then the first time that provider logs in, they log into a provider that, or into a profile that’s been 75 percent completed by caqh. They electronically sign a few documents, and then they’re pretty much done. So you can do a bulk invite. Or if you just have one provider joining that day or that week, it’s the exact same process. We just need their email name, start date and provider type. So again, this will create a shell profile. Now, if you don’t have the provider caqh, and you’re not able to connect that. What I’ll do next is take you through if it’s a brand new provider, what they would be responsible for?
Fatima Nunes (33:00) Yeah. And then just to add something here during implementation back to Mallory’s point, we would onboard all of your current provider lists. This process would really be for any new providers that are joining post implementation that aren’t already there. So we’ll take the 325 plus that you have.
Fatima Nunes (33:16) We’ll upload them. All that data will be in medallion once you know, you go live. And then this would be for any future providers that you get. There was something else I wanted to mention here. Okay, maybe it’ll come to me afterwards.
Mallory Smith (33:32) Feel free to interrupt me anytime we’ll get it in there. Okay. All right. So what I’ll show you next is that if you do invite a provider to the platform, Neil someone from your team would probably be responsible just for coming to the system, accessing providers, clicking invite or doing the bulk invite from there, the providers will receive an email that looks something like this. We do allow white labeling. So I wanted to configure it to show what it looked like. So you’ll have your logo, of course at the top, you can control what the messaging of the email itself says. So whatever you think looks better for the provider, whatever you think is going to grab their attention. I’ve had some customers say that if you don’t have this onboarding done within the next week, you owe us 500 dollars for every day. It’s not done. So really like as aggressive as you want to be, then you can control the messaging that goes out to the providers. So ultimately the providers will receive an email. They’ll be able to review it and click the get started option. What I’m going to show you next is the provider view into the platform. So when they click the get started, they’ll then be brought to the onboarding flow of what you see here. So new season treatment center, they’re going to go through, collect the information. So the provider will click get started, kickstart their profile. There are multiple ways to do the data ingestion for what you’re looking for today. Of course, caqh being 85 percent of our customers use this just because we are a participating organization with caqh. Therefore we do have the only bidirectional partnership in this space. You’ll hear a lot of other vendors basically say, yeah, we can connect to caqh but you typically need the provider’s username and password. It has to be in a certain format like an import utility format. So with this one, you only need three points if it’s the provider, their social caqh id lasting. If you’re connecting it for the provider, their npi lasting, caqh id, other ways the resume scanner. So this is perfect if you have a provider fresh out of grad school, and they don’t necessarily have a caqh profile built out. This is where the bidirectionality comes. So they can upload a copy of the resume scanner, PDF format, they can scan through. It’s. Going to populate the profile for them. And then we are then able to push that information from our platform into caqh. So rather than a brand new graduate from school, having to complete caqh which is 35 to 40 pages. If you were to print it off and have to complete the medallion profile, it’s just one or the other. So, it’s completely up to you on how your team would prefer to manage that when working with new providers. And then finally API integrations. Of course, open ended bi directional. We frequently see upstream from HRIS platforms downstream. We’ll see billing as well as scheduling platforms. So we can definitely have a conversation regarding the API possibilities. But for now, we’ll stick with caqh.
Fatima Nunes (36:31) Is your team managing? Sorry, malarino, is your team currently managing like updating those caqh profiles for providers? Yeah.
Neil Brennan (36:40) So, when HRIS is onboarding a new provider, they fill out a three page Google form that we’ve created that has most of the information that caqh needs. And then we have a section where they can upload their Dea, upload their board certs, upload their resume, upload, whatever. And then all that information comes over to a Google sheet after they hit submit. And from that Google sheet, my team then works and does primary source verification. They go into caqh. They go to the state licensure web link to verify that the license is correct. And up to date, you know, not expired, they go into caqh and add the company, the tax id, you know, the locations that the provider will render services. They go to the Coi section for the malpractice, upload, our carrier, upload the Coi and the documents, they go through the whole thing. And then the test. And then we use a project management software system called zoho to where we go and then create a ticket that we then send to the vendor and say, okay, dr Joe schmoe is now ready. They’re on line 43 of the Google sheet, you know, take it and run. And then the vendor receives a zoho ticket acknowledges receipt, then they go do the thing. And then we’re able to track and they’re the vendor’s Microsoft Power, BI, you know, the provider will go from onboarding to pending to then approved. And then we can see effective dates.
Fatima Nunes (38:04) Sounds like a short process. Neil. Sounds very simple.
Neil Brennan (38:08) Sounds that’s how it’s supposed to work?
Fatima Nunes (38:13) Absolutely. Are you happy with that process today? And kind of the way that you guys are managing that today?
Neil Brennan (38:20) No, no, not necessarily. The vendor has offered to have direct contact with the onboarding… and onboard the new hire. But the more work they do for us, of course, you know, the more they charge for us. So right now, I still have that with my five member team. However as we grow, if we’re adding seven to 10, you know, locations per year, and of course, all the providers that are being added with that. If we don’t have any intentions of growing our internal team. So therefore things are going to eventually get to the point where we’re going to have to use that overflow and send more things to the vendor. So this whole enrollment thing would be probably the first thing that I would send to them and just have them take ownership of. Now. Just to point out we did in the past prior to me joining new season last year, we had, we were using veritystream slash healthstream and we had a contract with them, we were not satisfied with them and we discontinued that partnership, but it had similar features where you go in and add the caqh username and password. And then it would pull, I’ve never seen this where you can just do off of these three things which seems pretty cool. But yeah, that vendor, we could see and pull things in. But of course, as you know, everything that we did in veritystream, we could pull the data into caqh but we hadn’t nothing. It wouldn’t push back. It was only in veritystream, not in caqh. So we’d have to do that extra step of going to caqh anyway after we determined what was either incorrect or missing right from the import to caqh. It was a whole process… yeah.
Fatima Nunes (40:01) It sounds like it well in the future, I know it sounds like you’ve debated giving this work to the vendor that you’re currently using. Medallion does offer caqh management. And because of that caqh relationship that we have, we’re able to update caqh profiles. So download as well as automatically update those profiles on behalf of the provider. So in the future or even now, if that’s something that’s of interest to save your team some time, that’s absolutely something that we can include in the discussion.
Neil Brennan (40:32) Okay. Sounds good. Perfect.
Mallory Smith (40:35) All right. Thanks for the insight there. So we’ll go ahead and wrap up the provider onboarding experience for today. And then I will show you the mobile experience just because we do have the time. The credentialing flow won’t take long at all. And just to let you know that the providers they’re often on the go, they’re able to do this from their phone or tablet as well. So essentially, when the providers enter their details, if you haven’t already done it for them, then it will find the connection with caqh confirm and link. And now all of those data points, all the documents are being transferred into the medaket profile. What that’s going to look like is… this is the provider’s view. So they’ll have a checklist to the left. They’ll be able to see what information is still missing if it doesn’t have a green checkmark. And then one of the features that we get a lot of really positive feedback from with providers themselves for our documents, I always like to say if it has a date, we can track it. So it doesn’t matter if it’s credentialing related, enrollment, related, onboarding, related, if they want to store their Facebook passwords in here, they absolutely can, this is their portal where they can keep it as a repository. The other really nice feature though because sometimes it’s hard for them to take their diploma off the wall, untack, it, pull it out, find a printer scanner, email it to the, admin. You see the whole thing here. Then we have a QR Code scanner. So if they just take their phone hover over the QR Code, hold it up the wall, take a picture with their diploma. If they have their Coi face sheet on their desk, as soon as they snapshot within the QR Code scanner, it saves as a PDF. It even helps name the document for them. So we have a voice of the customer segment every quarter here at medallion. And we’ll very often have physicians come and they’ll have nothing but raving feedback when it comes to just QR Code scanner. And then they also enjoy the electronic signatures. So for the provider to partner with us, of course, we have maybe three or four documents just to say like, hey, can we submit applications on your behalf? Can we update your caqh on your behalf? They’re able to update, sign everything just from within the platform, also from their phone or tablet. And then save and finish at the bottom. So all of these features and functionality all roll up to a two day onboarding. Average part of that, especially when we’re thinking of delegated credentialing for this purpose, caqh has 100 percent of the instaqa elements needed for credentialing. So if I were to paint a realistic timeline for, you invite the provider. If you have their caqh id even better, you’ve now linked their caqh for them. You invite them two days later. They’re onboarded, you request the credentialing file three days later, guaranteed oftentimes, within one day, your committee is able to vote the provider’s credentialed. So from the time that you invite them to, by the end of the week, they can be pretty much up and running. And then on the delegated rosters within that month.
Fatima Nunes (43:34) And something I’ll add here, I don’t want to brush over. It is the big focus for medallion when building this platform is we want to give you as much control and visibility as possible and removing that work off of your plate. And so with that in mind, Mallory showed you the QR Code where a provider can scan, take a picture, whatever that may be. Neil. You and your team, anybody can have access into that platform to see what they uploaded. What that file was. You’re going to have full visibility into that. So it’s not like it’s going to get uploaded and go into a dark hole. And then you don’t really know what was updated. If at any point you want to verify, go into a provider’s tab, see the images, the PDFS, everything they’ve uploaded, everything’s going to be there for you so that you have full visibility into that. I think that’s something super important to call out okay?
Neil Brennan (44:22) Great. That’s good to know because sometimes when we have providers filling out the onboarding form, I don’t know it’s probably by accident. But for driver’s license, Dea… license, sometimes they take a picture of their driver’s license, which is the first thing they ask for. And then the following uploads are the driver’s license. So they’ll have uploaded one image of the driver’s license three times and then they can still hit submit because the form is not smart enough to know that what they submitted as a PDF for the image is not what was being asked for. And then my team handles it. But another question I’m just going to have for you real quick if a provider is coming from a previous employer and that’s also a client of medallion. Do you have anything in here? Like when the provider goes in and says we recognize you already? Can you confirm this is you? And then boom all the stuff is just there and transferred over to us, the new employer?
Mallory Smith (45:18) We have talked at length about that internally. I know that it’s on the roadmap. I’m not totally sure on the quarter itself. The number of times you run into that has been actually less than five from a company perspective. Oh, listen, we work in revenue, any reason or any feature that we can add to our system, we’re always going to be all over, right? So when we looked into this initially about a year ago, there was one where it was a payer customer that had a provider. And then it was another provider group customer that had the same provider. So I do know that we’ve had active conversations about it. I wouldn’t say that it’s currently a feature that they can do, but what we can do is just import that existing information already. So it’s not that they can just boom automatically. The reason we can is because of security protocol. And if you’re in one tenant as a part of new season, we don’t want that information overlapping to anyone else’s tenant. So we do have the ability of copying their profile. It would just be more of you alert the engagement manager, and then they would be able to do that for you. Okay? And then.
Neil Brennan (46:27) Also real quick, if I did the part first where I knew the provider caqh id from HR, right? And I put that in first before I sent the provider the invite to where they go to their own screen, would they still have those three options of using caqh? And it says, hey, you’re already 80 percent there versus the resume versus manually enter? Or would it just come up and say, hey, new season’s already entered this? They’ve got, you know, 80 percent in here. You just need to put out the 20 percent, click this one option.
Mallory Smith (46:58) When they click get started, this is the screen that they’ll see. So they’ll be able to easily see it’ll open up on their basic information up here and then they’ll be able to peruse it. And then they’ll be able to see disclosure questions, agreements. There’s going to be some things you can’t answer obviously like the disclosure questions. They’ll need to electronically complete this. But as part of the email that goes out to them, if you want to say we have your caqh id already, just log in and review it, then that’s how easy it could be. No.
Neil Brennan (47:30) I’m just saying that when they log in the first time, do they still see those three options period? Hey, number one, your caqh is the thing or two upload a resume or three manually input. I’m asking if we’ve already done that part where we’ve put the caqh in? Does it just go straight to this? And this is what they have to work off of and they don’t get the three options.
Mallory Smith (47:53) That is my understanding. But I can always just double check it for.
Neil Brennan (47:56) you? Okay. I’m just curious. No.
Mallory Smith (47:58) It’s a great call out. I do believe that it comes right into this, but what I can do after this call is just create a new profile for a provider, link it and see what it does because.
Neil Brennan (48:08) I would prefer that not that they’re ever going to choose the manual option on the bottom, probably because that would be more work, but I just would rather them not even have the adoption of the three if I’ve already taken the first step of doing the id where it’s already pre populated for the most part. And then they just have to do this exactly. Okay?
Mallory Smith (48:27) Perfect. Okay. So, I know we’ve got, we’ll get you an answer for that, Neal. Yes, Fatima, do you mind making a note? So I don’t forget?
Neil Brennan (48:35) Yep. Absolutely. Okay.
Mallory Smith (48:37) So, I know we have about 11 minutes left. It’s going to take me maybe five to show the credentialing and then I’ll be able to pass it back so we can talk about next steps. So where we’ll go next, we’ll just head back to the main environment. And then Fatima you brought up a really good point earlier, so that was the provider’s view. And then this would be your view Neal. So if you needed any information out of it, this is where you’re able to see the additional tabs to the left where the provider couldn’t see it. The provider couldn’t see the verifications or the intake process, but you’re able to access every aspect of this.
Neil Brennan (49:13) Okay. Did you show us the report builder? If you didn’t can we take a quick peek at that? Absolutely. So with.
Mallory Smith (49:22) the report builder, the biggest tag here is that these reports can be automatically sent from the platform to anyone with an email. So if you have other vendors, if you have leadership that needs constant updates on the participating status, credentialing status, whatever it might be, then these reports can be in their email inbox daily, weekly, monthly, quarterly to build your own report. Very simple. I had to learn crystal report writing for my last one. I’m not a fan of it. So report building here is very simple. So essentially you would identify the fields you’re looking to track. If I wanted to know for this purpose credentialing service request, then I would easily come through. I would be able to say, give me the full name, maybe where the provider’s licensed their npi in the order that you select them is going to be the order that it builds out the report itself when… it was marked ready. And… then maybe like the outcome date and the outcome, I’ll transition it to the right. I now have that report in the order that I selected. I can filter within any of these windows. I can also export just as a one time process query. I can save this report to be sent to anyone on your distribution list as often as needed.
Neil Brennan (50:41) Great. Okay. Thank you. No.
Mallory Smith (50:44) Of course. So with credentialing in mind, now that we’ve gone through and basically onboard the providers with a two day average, there Neil someone from your team would essentially come in the platform, click request, find the initial credentialing and then indicate if it’s a new provider or if it’s an existing provider that needs to go through recredentialing, if we’re going to have delegated entities, you won’t have to worry about existing providers as we’ll credential the providers, the new ones. And then once you identify them, then you’ll see a line for each of those requests that are in progress. So full transparency, you’re able to review the tables themselves. So any of these that are not relevant to, you have the option of removing from your view… from the time that you click request, that is when the clock starts for us to get the three day guarantee back for you. The way that we do it is we simply log into the platform. We have a verify all button. It basically has apis with a 90 percent of the different ncqa elements, brings it all back within a matter of minutes. And then we have a person review those results. So, QA check part of ncqa standards is where we are able to implement AI and automation for a number of our processes here. Ncqa does require a human to review them so that’s added comfort at the end of the day. Once those files are ready, we are then able to see them in the ready area. If they’re clean or if they have a flag or a sanction that came back, you’re able to see the PDF view. So with ncqa, you have what we call a comprehensive audit history, the how, what, when, where, and why? So all of that is recorded. And when you go through the audits with payers, this is what they’ll be looking for. So they’ll want to know what changed and why it changed and all of those different aspects. You can download these files for your own storing later. But really the committee members leave their notes to the right? If they approve or disapprove or reject it. And then from there, you’ll be able to see with the committee itself, who has yet to vote, what files you’re voting for this month within the committee, what has been closed, scheduled recreds, these are automatically queued up. So rather than your team remembering to log back in three years, these will automatically start. I think 60 days before the recredentialing is due again according to ncqa standards. So full visibility along this entire process. And then finally you’re able to see that Mallory has not yet voted, and then you can see with the closed area if they were approved, rejected, contingency anything of that nature?
Fatima Nunes (53:31) Okay. Mallory, did you show that committee approved? Denial? Is there the section, did I miss?
Mallory Smith (53:38) That, yes, it’s right here. Sorry, I was just taking a minute to load. So here, you’re able to see when the file is closed, if the SLA was met or not the outcome itself, if it’s been approved, if we have any that’s been archived rejected. And then of course, any notes can be stored within this section as well. So you’ll have a full history on everything that’s been performed. So not only do you have the guarantee and the speed of a three day guarantee, your committee members can vote, virtually, you can have a virtual meeting for your policies and procedures now. And then you’re able to see the full outcome of that. Okay. I’ll pause there. I know that was a lot to throw out to you regarding credentialing, but really the essence is that you request it, we’ll have it ready for your committee members within three days.
Neil Brennan (54:29) Provided you fill out the questionnaire that’s the.
Mallory Smith (54:32) Kicker, right? Of course, I think when we think of delegated credentialing it’s easiest when they just want to do delegated credit because like caqh has every element that they need, right? So if caqh is imported, then we’re able to begin credentialing immediately. Yeah. Now, privileging on the other hand, joint commission level, that one takes a little bit longer. We have a longer SLA for that for a reason.
Neil Brennan (54:57) Yeah. I’m glad we don’t have to deal with that.
Mallory Smith (54:59) Yes, me too.
Neil Brennan (55:00) Now, somewhere on my dashboard, would I be able to see that? Okay. I sent dr John smith on Monday and I started off, I sent him the thing so he could kickstart his credentialing however it’s Thursday. And dr smith hasn’t submitted or even hasn’t completed. Hasn’t submitted anything. And he’s still pending. So then I have to, you know, make a few phone calls or nudge him in the right direction. I’ll be able to see that. I’m assuming somewhere right? You.
Mallory Smith (55:27) Would we even have analytic dashboards for provider onboarding as well as credentialing? So the onboarding will track when you invited them when they first accessed the system, when they completed their onboarding itself. So you’re able to track all three of those metric points. Yes.
Neil Brennan (55:46) And somewhere, did I miss it? Maybe? And maybe if you could manipulate the report builder, is there a way to like have like a roster builder?
Mallory Smith (55:56) Yes, yes. I see where you’re going with that. So ultimately, with the report builder, you would need to pull from providers as well as pay your enrollment if you wanted to see like the roster itself but not deactivated for providers, 110 different data points. So if you’re having to match that to any directory accuracy from, I know humana is a really big one that they have a very lengthy directory, then you’re able to do so here and just build it in that order. Got it. Okay. Perfect. I know we’ve only got about three minutes left. I want to be respectful of everyone’s time. Is there anything else I can show you visually in the platform?
Scott Call (56:40) That was a good overview. Thanks. Yeah, of course.
Fatima Nunes (56:43) Mallory, while you have this up, I do want to highlight, I know we’re not payr, enrollment is not a part of this, but if you look at the left side of the screen, this is what you’d be seeing right in the future, you’d transition over to medallion for all these different services, licensing facility, credentialing, everything. This is the view that you’d be looking at, right? All the different tabs hold the different workflows. And then your team would just go into the appropriate tab to get those workflows. It’s pretty similar to the credentialing, you request a provider enrollment, you collect the payr, the provider, it goes through everything. So, I think it’s we usually hear that the feedback we get back, it’s a very user friendly, very intuitive and that’s the way the platform is set up.
Neil Brennan (57:25) That reminded me of something.
Scott Call (57:28) Right now?
Neil Brennan (57:29) My five in house employees all have their own respective states that they work. Could they have? Could we have this set up that when they log in, they only see their respective states if it’s already, you know, built in the background, yes.
Mallory Smith (57:45) So, that is our team manager, team viewer. So depending on how you break it up, it sounds like you do it by state. So your first one could be state number one, state number two. And then you’ll see a roster of the providers that are a part of that demographic. So you can have team viewers for specific areas here. You can have team managers as well. If you need to reallocate tasks or anything of that nature, then it can be done with this view as well.
Fatima Nunes (58:11) Yeah. And Neil, you’ll be able to control the role based access, who has visibility into what if you just want that team in the southeast or whatever to only look at the southeast information? You’re able to manipulate that in the system? Great. Thank you.
Mallory Smith (58:28) Yeah. Go ahead and stop sharing.
Fatima Nunes (58:31) Absolutely. Thank you, Mallory. I know we have one minute left before we wrap up. We’d love to get your honest feedback on what you saw today. Did it align with everything you were hoping for? And if there’s something that you didn’t see that you wish you could have seen, we’d love to get that feedback as well. I think.
Neil Brennan (58:51) It looked great. I think compared to our current vendor’s Microsoft Power, BI, dashboard. I think this is leaps and bounds ahead of that. It seemed very fluid, intuitive. Easy to navigate. Yeah. Intuitive was.
Scott Call (59:11) the word that was in my mind as well. So, yeah, it was very straightforward, makes sense. Easy to use and navigate. So, yeah, nothing additional. I feel like we’re missing. Okay, perfect.
Fatima Nunes (59:22) I definitely wanted the takeaway that this is something that feels that you could realistically fit into your current workflow because ultimately, right, for you, Neil, we want to take work off of your team, streamline this. We don’t want to add a whole another layer of complexity. Okay? So I’m happy to get that feedback.
Fatima Nunes (59:39) I appreciate that. I think, I know we’re at time here. You have the scoping questions, the next step. As soon as we get those we can, I think we can turn something around hopefully by like Wednesday, we’re able to get those today or tomorrow, and then we can meet and just walk you through the pricing what everything looks like. And then as well the Roi tied to it, does that sound like a good next step? It?
Scott Call (60:03) Does on that, if I could request just so we can compare, you know, equivalent metrics against our current setup, if you could break it out for us and just itemize it based on, you know, delegated cred enrollment… new facility. Like we talked about revalidation or re cred for facilities. Thanks Mallory. If you could just itemize it that way, that would be really helpful for us. Okay?
Fatima Nunes (60:36) So, just to have an idea of like the unit, the price per unit versus the whole, what the whole scope of work would look like?
Scott Call (60:45) Yeah, if you could break it out like per provider per facility, that would be great. Okay.
Neil Brennan (60:52) But yeah, I think what he, I think what he’s what he means is, you know, one price for you guys helping us do get delegated stood up and.
Scott Call (61:00) Running, right? And then another.
Neil Brennan (61:02) Price in the future. If we decide to just have one vendor, what would the price be on facility credit and provider enrollment credit?
Fatima Nunes (61:09) Exactly. Okay. Yeah. Okay. Absolutely. Now, now I’m tracking. So what I’ll do, the questions that I sent over were only for credentialing, I can send over the list of questions for payer enrollment, payer, enrollment’s, a little bit different. It’s more on like the payers you’re working with the number of providers. It’d probably be like two, three more questions per each. So I can send those over after this call. And then we can work on that as well. Yeah. I, you know, Mallory and I went back and forth. I said, should we include it just to give them kind of option one? Option two, and she’s like, well, we should be respectful. They didn’t ask for payer enrollment. I said, okay, let’s stick with only credentialing but absolutely would love to show that to you because I understand that the future state is driving towards one platform and right cost is everything.
Scott Call (61:54) Right. Exactly.
Fatima Nunes (61:56) Okay, great. We’ll send those over and then I don’t know, I’m trying to look here, is there, does it make sense to proactively schedule some time? I know you’re looking to make a decision in the next two weeks, we can schedule some time Wednesday or Thursday to walk through that pricing proposal.
Fatima Nunes (62:13) It usually takes about 45 minutes to walk you through that? And I have Mallory’s calendar pulled up here if we want to take a look and lock in a time now.
Scott Call (62:26) Neil, I’m looking at our schedules.
Scott Call (62:32) Yeah, my Thursday and Friday, they’re current, Scott, whatever you’re saying, you know, I’d say both of us have more time Friday if that works out for you guys.
Fatima Nunes (62:46) Absolutely. We have Friday early Friday. I would say 10 a. M to one… actually. Let me see here 10 a. M to 11, and then we have noon to one. And then we have after three P. M eastern, would afternoon work better or earlier in the morning? I have.
Scott Call (63:07) 12 P. M to one P. M est would be perfect for me. Scott. I can’t speak for you. Friday. 12 to one looks great. 12 to one. Okay. Was that one of the options you gave us?
Fatima Nunes (63:20) I’m trying to look, so I’m seeing Mallory has something blocked off, but I don’t know if it’s lunch. I think it’s lunch, but I will circle back with her and.
Scott Call (63:30) See, I can do 12 to one or one to two, but I already have something at three. So I can’t well, I guess I could do two to three, but then jump on another one right? After. Yeah. Okay. That’s the same with me. Okay?
Fatima Nunes (63:43) Perfect. Let me confirm with Mallory. It’s showing I’m available at both those times. So I’ll confirm what works best for her. And then I’ll send out the invite shortly.
Scott Call (63:51) Sounds great. All right.
Fatima Nunes (63:53) Perfect. I appreciate the time. If anything comes up, please feel free to email us.
Scott Call (63:57) Thank you so much. We appreciate your hour today. Yeah.
Fatima Nunes (64:02) Likewise. Thank you. We’ll talk soon.
Scott Call (64:04) Okay. See you later. Bye.
Fatima Nunes (64:05) Bye bye.