Transcript
Jason Zednick (00:00) you’re on mute? I can’t hear you.
IBecker (00:04) I’m an old lady and I had my team’s… zoom specialist come and she’s like, I don’t see it either.
Jason Zednick (00:13) No, it was me, you can call her. Tell her. It was my fault. You did nothing wrong?
IBecker (00:18) Well, I know because I looked at her and I thought I should have gone to the ballgame today.
Jason Zednick (00:23) No, no.
IBecker (00:25) It’s opening day for the royals.
Jason Zednick (00:27) Oh, that’s fine.
IBecker (00:28) We got blue on, but yeah, we didn’t go. It’s going to be hot out there today and windy.
Jason Zednick (00:35) Oh, yeah. There you go. Thank.
IBecker (00:37) you for helping me on this. I know that you did something before for one of my persons that I couldn’t get in but I think you deleted it, and then I was able, I couldn’t remember, I’ve got so many people on the brain here.
Jason Zednick (00:52) I know, and.
IBecker (00:53) I’m not synced. I know a lot of times software companies will dial in and they’re on your screen and they help you.
Jason Zednick (01:00) Yeah. I’m trying to find your email. Where is that? So, the other provider, the provider you emailed me about this morning? Yeah. What was their name? Again? Two?
IBecker (01:14) I have parsons is one of them, he finished his, Janelle went down and actually walked him through it. Vincent parsons. He’s the od, and the other one is Eber okapuck. Oh,
Jason Zednick (01:32) yeah. I know what you’re talking about. Yeah. Okay.
IBecker (01:38) Yeah. And I think they’re both over 85, so I can see the re, credentialing in there, but I didn’t see any place and the summary is there, but I didn’t see any place to actually download.
Jason Zednick (01:52) Well, hold on. Let me let me pull up, pull these up because I want to talk for a moment, okay?
IBecker (02:00) I’m going to put you on the other screen and I will pull it up too.
Jason Zednick (02:03) EB o KP. Okay. So, let’s start with oak parecki.
IBecker (02:14) Oh, okay.
Jason Zednick (02:15) Because there’s a couple of things I want to like talk.
IBecker (02:19) You through, okay?
Jason Zednick (02:20) Just give me two seconds. Okay. So, so this provider. Well… let’s look at a couple of them. One. We’re in the requests bucket and we have him here, right? And so the requests bucket, this is still open. This is still an incomplete credential.
IBecker (02:49) Yeah.
Jason Zednick (02:51) What I think you’re referring to is, and you can always use the search bar to see where all the credential files are and there can be multiple, is this closed request here?
IBecker (03:07) Yeah. I think that’s what parsons it or one of them was closed. It was archived and I’m like, well, that’s interesting. I need to print it so that I can.
Jason Zednick (03:17) Put it through committee. Archived is not a good, is not a usable file. Oh, if it is archived, that means it was closed without… being.
IBecker (03:31) Completed.
Jason Zednick (03:32) so, what I want to show you here is if you look at just all of your closed files?
IBecker (03:38) Closed? Okay.
Jason Zednick (03:38) You’ll see these that are approved. These are the ones that did go through credentialing were successful and are complete. If it’s archived, that means it was terminated before. Yeah.
IBecker (03:52) She didn’t finish her thing. I don’t think, yeah, I sent her a notice saying, I don’t think you finished it because we’re Janelle is actually walking through them with them to try to get this done. So.
Jason Zednick (04:06) That is why. So, like, if, this one that’s archived here, Molly, click in here. Actually, you can’t download it, which is interesting.
IBecker (04:14) How did you get that? Now there’s a download there? What’d you do with that magic? Yeah, I don’t know. I.
Jason Zednick (04:22) Don’t know what I did. Okay. Are you saying that when you click in there, you do not have that download button?
IBecker (04:28) That’s right? There was no download only summaries and I’m like, okay, so.
Jason Zednick (04:35) So, yeah. So, like this information but not the button. Okay? This might be a permissions thing. Let me, oh, let’s take a look at that in a second. Okay? But first, I just want to like look at because for peraki, if I click into his profile… my profile here, as soon as it loads, I can see that, you know, he still is not done.
IBecker (05:03) Yeah, I see that. Yeah. Huh. But.
Jason Zednick (05:05) Huh. So at his.
IBecker (05:06) Stations right? So he, but he’s but he is 90 percent, but it doesn’t matter because he hasn’t signed is what I understood, right? Correct? Okay. All right. I will get that done and then let’s look at because she, and I, yeah, I see that she’s been in the states for a long time. She’s been working here a long time. So, when she says, well, I don’t want to exactly understand I’m from Ethiopia, well, whatever. But she’s been here a long time. She, she understands that we sent her the links to actually do it. Yeah, but we may be having to walk her through this one and see and it says expired. So can she even do it now?
Jason Zednick (05:47) She, yes, because there is the one that is currently open. Okay. So, yeah, she can sign our agreements and then we’ll take it from there and do the work and finish it off for her.
IBecker (05:59) All right.
Jason Zednick (06:00) So, parsons here, looks good. Agreements are done. Yeah.
IBecker (06:05) Janelle walked him. She walked downstairs and actually walked him through it in person. And so, I expected it to be there this morning and I’m like, oh, now, what?
Jason Zednick (06:14) So, okay. So that’s good. Let’s take a look. Where are you parsons? Yeah. Okay. So, this file has been closed. The due date was the twelfth which elapsed, and so the file has been archived.
Jason Zednick (06:39) So that’s the bad news, the good news is that we can request a credentialing. And because they’ve already signed, we’ll just start it right away and there’s no delay on that.
IBecker (06:50) So, all these tasks that they’re there, they’re all ready, right? All he needs is a diploma. So, should I mark those completed?
Jason Zednick (07:00) It doesn’t.
IBecker (07:00) matter.
Jason Zednick (07:02) Let’s take a look… what tasks do we have?
Jason Zednick (07:12) So, this is for appointments like that’s. Yeah, we’ll come back to this, okay? So.
IBecker (07:19) This is something that if they get archived and then they go ahead and do it after the fact, this is something that you have to do to reopen them or do I just request again?
Jason Zednick (07:31) No, you can do it. You can do it. So all you need to do is… for, so like parsons, so like, huh, you want to know where parsons is? We only have the closed file? It’s like, oh, okay. Well, still needs to be credentialed but the recredential is closed. So we’re going to do an initial credential? An?
IBecker (07:57) Initial. Yes. Oh my goodness.
Jason Zednick (08:01) Once the… okay, once the recredential, has lapsed, the provider needs to be initialed again, which is fine. It happens, you know, all the time once.
IBecker (08:13) The recred, lapsed, they have to be initialed.
Jason Zednick (08:18) Yes, but good news agreements are done. So that’s fine. So we’ll just pick it up and we’ll do it so.
IBecker (08:26) It can be done by tomorrow so I can get him on Wednesday.
Jason Zednick (08:30) Unlikely, yeah… if.
IBecker (08:34) everybody wasn’t so overdue. It’d be a deal.
Jason Zednick (08:37) Yeah, it’d be a lot better. It’s the backlog that really hurts.
IBecker (08:41) Huh. Okay. Well, I guess it is what it is then.
Jason Zednick (08:44) I’m going to put this through for you, but this is just how you do it. So, like when you’re on this credentialing page, you can say, request, yeah, initial credentialing, we’re just going to, so.
IBecker (08:55) Once it’s archived, it’s done. Don’t even pretend you know, what you’re doing, then just go ahead and act like it’s a whole new.
Jason Zednick (09:02) Thing. Oof, yes. Okay. But, you know, just be careful that like… our… friend oak here. Like… if we search for him… there is the closed archive file, but there’s also one that’s already been requested, which is fine. Which means we just need to let that one work.
IBecker (09:28) No. Okay. And you had oligbo even though this morning, so I can go ahead and think she’s recredentialed now in your world?
Jason Zednick (09:44) We are working on, it. Looks like this… is probably going through a quality control check and then we’ll move.
IBecker (09:56) Okay. Yeah.
Jason Zednick (10:00) And I can find out this one I can find out about. So I should expect you should see this one. Bye. You’ll have it. Bye bye. So.
IBecker (10:07) This will be here tomorrow probably.
Jason Zednick (10:09) Yeah, I’ll make sure. Okay, I’ll have him push it through. Yeah. Okay. You’ll have oligbo for tomorrow?
IBecker (10:17) Okay. Yeah, because hers is like green all the way through. And I thought except for this expired caqh thing over there. Okay. Yeah. Okay. Well, all right. I guess I’m just going to have to, we’re just going to have to, I’m, taking one down to another clinic tomorrow morning and her name is jones, mama jones.
IBecker (10:52) And her.
IBecker (10:57) But… she has her consent need sign and consent release form. So hers is way past two. So if I run hers through you, I’m going to have to do it as a new one. Once she gets all this fixed.
Jason Zednick (11:12) What’s that? What’s the last name? Okay?
IBecker (11:14) Because I’m going there tomorrow morning. I’m stopping in on my way because she was due in November. So I’m going to put her in, but I want her to run through so that everybody is credentialed.
Jason Zednick (11:29) Yeah. What was her last name?
IBecker (11:32) Jones, her name is mama jones, J o NES, she’s a nurse practitioner. Oh,
Jason Zednick (11:38) is she in here at all? Yeah. Oh, okay. Yeah. Yes. So, so,
IBecker (11:49) I’m doing her manually tomorrow, but I want her to still go in and do it this way. And then I’ll just make it be that it’s already gone through committee.
Jason Zednick (12:02) Oh, okay. You already credentialed her on the side? Yeah. Okay, great. So, in that case… when is she due for re, credential last?
IBecker (12:14) November.
Jason Zednick (12:16) Well, if… she was, but you did her already, right? Like after that? No?
IBecker (12:23) She’s coming up Wednesday. I’m putting her on tomorrow. I have to go to her office to her clinic on my way in and have her sign her collaborative agreement, and then dr Jamal will sign it. And then I’m going to put her on the agenda in my office on Wednesday at noon for the committee to re, to pass her through because she’s so late, but I want, well, when I’m there, I will let her, I will show her this where she needs to go in and sign all those agreements and things.
Jason Zednick (12:55) Okay. Do you have?
IBecker (12:56) And then we’re just going to be off well.
Jason Zednick (12:58) Have you done hold?
IBecker (13:00) On a minute? I’m going to shut that door, okay?
IBecker (13:06) Okay. Sorry about that.
Jason Zednick (13:08) No, no worries. No worries at all. Have you done verifications for her? She’s.
IBecker (13:16) a recred, and the only thing, let’s see, I have her.
IBecker (13:25) What I don’t do is the oigs, sams, and all of that. We did a manual npvd locally because it was supposed to have been done a long time ago. So that’s why I want her to go through you all regardless. So that, so… all the forms when she goes through it, she will actually have all the forms that are required when I put her through a recred, like they used to do before medallion. I didn’t have to have all that oig… I had to have it, but I didn’t have to present it is what I’m saying because I wasn’t here, but all of those reports are important for swope… which I understand you’re doing the swope, monthlies, the oigs and sams and all of that stuff.
Jason Zednick (14:22) Yeah. So here’s my concern. So, if she… doesn’t if medallion doesn’t prepare like the credentialing materials and you have her approved a committee on Wednesday and her re credential is then, oh,
IBecker (14:45) it’s going to be way off.
Jason Zednick (14:47) Right? It’ll be two years in the future. And so you can’t put that in medallion as two years in the future because we won’t touch it until 20 20. That’s.
IBecker (14:53) what happened to so many of them? When I sent you that list? Nate hurried up and got some done. They didn’t finish already in medallion. So, and Janelle’s going to be gone next week. So we’re trying very hard to get all of this done because we have new stuff for Aetna. We have new stuff for this one and that one, but we have just got to complete the providers in here because it’s not getting any fresher for you or for me and we’re just going to be way off, which I don’t like that because that’s why we have medallion so that we get all those extra reports like the oigs and sams and stuff. I’m not running those.
Jason Zednick (15:41) Right. So, I guess then.
Jason Zednick (15:50) So.
Jason Zednick (15:57) I’m trying to think.
Jason Zednick (16:04) So, I don’t think she can go to committee without the credentialing packet as evidence to support, yes.
IBecker (16:13) That.
Jason Zednick (16:14) right. So, yes. So let me rephrase my question. I think, so, do you have like on the side that outside of medallion, where you have like, yeah, I have, you know, the records here in case you’re out of it. I,
IBecker (16:28) have, what… are committee required for? Since before I got here? Okay?
Jason Zednick (16:39) So you have I,
IBecker (16:40) have every form. I just don’t have the extras like the oig and the Sam and they, okay, those reports are run. It’s just, it won’t be on her credentialing packet for recredentialing. They didn’t require that prior to medallion, they required it for the whole swope, but not per provider. I guess that is what my understanding. So you have what you need.
Jason Zednick (17:08) To satisfy swope’s policies?
IBecker (17:11) That’s right? Okay.
Jason Zednick (17:12) Great. So then I don’t think we actually have an issue here. So, what I would say is if you’re confident that you have what you need per swope’s policies, then if you get it approved on Wednesday, you can then just submit a recredential request for her in the future to match up with your records then. And then when that time comes, we’ll run it and then you’ll have that record through medallion and you have the record now through what you’ve prepared on the.
IBecker (17:41) side. So you’re going to be pulling out that she’ll be due in November is what your report will come up and say. Okay?
Jason Zednick (17:49) I mean, it would be whatever date you give her because right now, I don’t have anything on file for her. Oh, okay. I have nothing scheduled. So it’s whatever you request. Okay? All.
IBecker (17:59) Right.
Jason Zednick (18:01) Okay. I.
IBecker (18:02) appreciate the help. Jason. I was panicking a little bit thinking how am I going to get these reports out of here for tomorrow? Because it’s very difficult with people being gone right now, Easter and all that and spring breaks and stuff. And I have a lot of providers who, when I send them an email, it says, I’m out of the office. So I need to, but, yeah.
Jason Zednick (18:27) So,
IBecker (18:28) this has been a challenge. Can?
Jason Zednick (18:30) You do me a favor and share your screen. I want to see where that download is missing for you. Yeah, you’ll.
IBecker (18:40) have to tell me and we’ll see if I can share it. I don’t even know how to do that to be honest with you. Let’s see how I do it up. At the top. It should say share.
Jason Zednick (18:49) It’s at the bottom. It’s at the bottom. You should have like six icons… and then the fourth one is a share button, okay?
IBecker (19:01) Let me find it… battery. Let’s do this. Yeah, come on… Cisco, Microsoft teams, zoom cloud… Microsoft. I have to maybe get my friend in here again. Bluetooth. Nope actually don’t no, it’ll.
Jason Zednick (19:26) Be in the, do you have like the, it’ll be like a zoom window? Not? Oh.
IBecker (19:31) I have a zoom window. Yeah… it pulls up… zoom workplace, but she told me we don’t really use that.
IBecker (19:44) I usually do it through teams, I think is where I share. Let me try that… cause I do this when I credential, I’m really awful at this. Let me see if I can do it through teams. Ames… eddings, she had me do it last time. Well… I’ll have hold on. I’ll get her to come in and help me.
IBecker (20:43) Well, I am on a zoom. He had me, he didn’t send the request that’s why we couldn’t find it. Okay. So, through zoom. Okay. Here we are. So share, yes, and that’s all. And then this one. Yes. Okay. All right. See, I told you, she’s really good. I just have to ask the right person. Thank you so much. Let me get medallion back up. All right… lord. Have mercy on me. Who would have ever guessed in my life? No, I don’t want to.
IBecker (21:29) You left, you abandoned me?
IBecker (21:57) There you are. You’re back?
Jason Zednick (22:04) Oh, you’re on mute, illeen?
Jason Zednick (22:22) You can unmute yourself?
Jason Zednick (22:28) Let me see if I can do it for you?
Jason Zednick (22:42) Hey, I’m sorry, I can’t hear you. You’ll have to unmute yourself before I can.
IBecker (22:52) Okay. I think I got you. Can you see my screen?
Jason Zednick (22:57) Yes. Okay. Your desktop, it looks like you have your browser at the bottom.
IBecker (23:10) Let me try to pull that back up. Sure. Come on, baby. Let’s go.
IBecker (23:22) How bad? Can this be on a Monday?
Jason Zednick (23:25) I mean, it’s Monday stuff.
IBecker (23:26) For sure.
IBecker (23:45) I pulled it down there, you go.
Jason Zednick (23:47) I can’t pull it out.
IBecker (23:50) Then I can’t get it.
IBecker (23:58) Online. They never use this down here.
IBecker (24:16) Maybe not… there now. Can you see it? Yes?
Jason Zednick (24:24) All right. Sorry, Jason, no, no, we’re here. We did it. It’s great. All right. So, let’s go to the credentialing section. And then,
Jason Zednick (24:45) okay. Let’s go to the committee section. Okay?
IBecker (24:50) She’s on for tomorrow. She’s a new initial credentialing. Yeah.
Jason Zednick (24:54) Yes. And then, so, do me a favor, and you see where it says… well, you have the headers. It says, PSV report, credential filing and credential. We click credential. Yeah, right there. And then on the left, you see that download button? Yeah, that’s.
IBecker (25:16) now, she already got, I downloaded her, I’m ready for it to go to credentialing Wednesday and why am I doing that?
Jason Zednick (25:31) Okay. Maybe now. Yeah. Okay. Yeah. So you do have the download button? It, is there, it is there for you? Yeah. So.
IBecker (25:39) Yeah. She’s an initial, so that’s working for me. Yeah.
Jason Zednick (25:47) And then it’s going to be there for all of them as long as they’re done, right? So if you go, if you close out of that one, okay?
Jason Zednick (26:00) Right there. Yeah, then you go to like the closed section.
Jason Zednick (26:12) And then click like Jason, sweet, click the credential?
IBecker (26:15) Yeah, he was last time and it worked.
Jason Zednick (26:17) Great. Yeah. Exactly. So, so, so, you do have the download button, it is there for you?
IBecker (26:23) Yeah, it’s initial, these initial ones I think are working really well. And then after I get yours, I have to do a couple of forms and then I have to do a collaborating agreement. And then I’m ready for, I mean, it’s a lot better. The re, credentials are the ones that will give me fits because we’re late and we don’t have them done.
IBecker (26:47) Yeah. All right. Okay. I feel comfortable with those then and I will, we won’t do parsons this time. He’ll be there tomorrow and I’m going to have to go talk to her.
Jason Zednick (27:01) Yes. And I’m going to get, I’m going to get you Molly. Okay. How?
IBecker (27:06) Can you just tell me how long does it really take for re, credentialing? I mean is 10 days not enough time.
Jason Zednick (27:15) That’s sort of… a complicated question to answer. Let me answer it. This way. We try to have re, credential files ready… about a month in advance. Roughly. It’s not perfect. But that’s the goal and, but it does, you know, it is dependent on like the profile and the agreements being ready. Yeah, that’s.
IBecker (27:44) what I was trained before I came to swope is always 30 days before.
Jason Zednick (27:49) Yeah, but I just.
IBecker (27:50) Wanted to see what the goal was for medallion.
Jason Zednick (27:53) Yeah, that’s what, we shoot for? Yes. Yeah.
IBecker (27:56) Okay. Well, once I get caught up, I’m going to use that, yeah.
Jason Zednick (28:01) Yeah. No, yeah. Well, that’s always the problem. It’s like when you change systems there’s the like stabilizing period backlogs hurt like we’ll get through it. And then we’ll be in better shape. Yeah. Okay. I.
IBecker (28:15) just wanted to make sure it wasn’t something that I maybe did ahead of time that I shouldn’t have done, but I will know that archive means close. So don’t do that. Yeah. Correct. Yeah. Okay. All right. I think you got me settled back down, settled back down. I appreciate it more than I can tell you. Good, good.
Jason Zednick (28:35) Glad to hear it. Glad we got you. I’ll get you, Molly, and then we’ll have that one and then we’ll just work through the rest for sure.
IBecker (28:43) Okay. Thank you so so much and thank you for your patience today.
Jason Zednick (28:46) No, you’re, very welcome. All right. Thank you Eileen. You have a good rest of.
IBecker (28:50) Your day. I really sent it with this. I really.
Jason Zednick (28:51) Do, no, you’re doing great. You’re doing great. All right. Just let me know if you need anything. Okay? All right, bye?