Transcript
Naomi Denson (00:00) hey, Niccole. Hey?
Niccole Russell (00:01) Naomi, how was your weekend?
Naomi Denson (00:04) Good. How are you? I’m.
Niccole Russell (00:05) good. Thank you.
Naomi Denson (00:06) Did you see my message this morning?
Niccole Russell (00:10) About.
Naomi Denson (00:12) setting up their pay or scoping call?
Niccole Russell (00:15) Yes… I am actually let’s see. I think we’re good on. I’d have to look. I think we’re good on that. Did you see any more highlighted messages?
Naomi Denson (00:29) No. Sammy is just insisting on having this formal call to go through each payer to make sure that we have the sign off? Okay?
Niccole Russell (00:40) Yeah, I’m working on their project plans and stuff. So I worked on a lot of it Friday. Sorry, I was working on another client as well. I’ve worked on a lot of it Friday, and then I plan to dig back into it because they just have a lot of different processes. So, I’m going up against the payer directory to see if it matches what they have. If so, I’m not really adding a project plan because it’s our standard way. And then if it doesn’t match that’s when I’m adding the information.
Naomi Denson (01:07) Okay. They.
Niccole Russell (01:08) Just have a lot of payers to go through.
Naomi Denson (01:11) Yeah. Okay. Let me Shirley’s here right now. Okay? But it looks like they’re on the old new version of the template without the project plan tabs in it. Have you moved it to the updated template? Like where we have to have the sign off? Yeah, you have, I haven’t.
Niccole Russell (01:36) moved it to that, okay?
Naomi Denson (01:38) Let me move it to that version. Yeah, because Sammy says that we have to have that call like regardless.
Kunal Parwani (01:45) Okay. So.
Naomi Denson (01:46) I’m just going to bring that up today.
Niccole Russell (01:48) Yeah. I’ve been going through the information but I haven’t moved anything over. I wasn’t told I was supposed to be doing that. So I was not aware.
Naomi Denson (01:56) No, you weren’t it was. I just noticed that they have the old version of the template. Okay? We started this before, but I’m going to, I’ll transfer everything over cool.
Niccole Russell (02:05) Thank you.
Naomi Denson (02:16) Good morning.
ShirleyHooker (02:19) Hi, there.
Naomi Denson (02:20) How are you?
Lia Hood (02:22) Good morning all.
ShirleyHooker (02:23) Right. Doing all right?
Naomi Denson (02:25) Happy Monday.
ShirleyHooker (02:27) For sure.
Naomi Denson (02:29) All right. Let’s see… first. I wanted to just check in the custom provider, invite that KP built. I sent it in my follow up last week and just wanted to make sure you guys had a chance to review that and approve it. There weren’t any changes that you needed. I,
Lia Hood (02:46) did not see that in your follow up. Thank you.
Naomi Denson (02:50) Yeah. It’s a little further down. I included screenshots of it. Okay? So if you guys will just take a look at that, make sure you don’t see, you know any typos or, you know, anything that you want to change in there and let us know and we’ll finalize that. Okay, we can start talking about inviting providers. I did send over an updated caqh import result report this morning that more specifically breaks down the issue versus whether it’s npi or social security number that’s causing the import to fail. So we’re still sitting at 17 that have not gone through two of them are still because they’ve not authorized medallion to view their profile. And the others are either an npi or social security number mismatch between caqh. Did you include me?
ShirleyHooker (03:45) In on that?
Naomi Denson (03:46) Yes, I believe. So. Let me see. I.
ShirleyHooker (03:49) Don’t I don’t have it. And I, that was one of the things on my questions to ask was if, where I remember seeing it, but I didn’t know where it was. I remember seeing the errors and issues. Is that on a previous call…
Naomi Denson (04:18) Nope. Let me forward you Shirley.
ShirleyHooker (04:21) Okay. Thank you. I.
Naomi Denson (04:22) Don’t know how you got left off, but you did let’s.
ShirleyHooker (04:24) see that’s all right? That way I can go in and we can take care of that. All right. Let’s see.
Naomi Denson (04:40) Okay. You should have it now.
ShirleyHooker (04:42) Okay, perfect. Thank you.
Naomi Denson (04:44) And then we did receive the existing group enrollments tab. I created a ticket that is with KP for review, KP if you had a chance to look at that or have any questions about… it yet? Yeah.
Kunal Parwani (04:57) I did take a look at that. No questions. So far. I think it looks good. The only call out is the practice names have the… like that three digit code in the parentheses which is fine. I’ll just go ahead and remove all of them from the practices to match what’s in medallion. So I should be able to go ahead with that. The only thing we’re waiting on, I believe Naomi is the pair mapping confirmation, correct?
Naomi Denson (05:26) Yes. And we’re working through that. Okay?
Kunal Parwani (05:29) So, yeah, other than that, no call outs. Sorry?
Lia Hood (05:32) Nope. Sorry. I apologize.
Kunal Parwani (05:35) No, I’m not, you can go ahead.
Lia Hood (05:38) So that’s a really good that’s a really good transition. So, I wanted to ask where we are with that payer mapping that we sent over with… all the payers and the processes because I’m trying to get an idea of how quickly we can send over providers to start the work on. I think we’ve got what nine Shirley that?
ShirleyHooker (05:57) We need to enroll to start?
Lia Hood (05:58) It on. And then, and then the other question is I saw this in this morning’s email, the automated email. Where did it go?
Lia Hood (06:17) Nope. It’s not that one. Where did that email go?
ShirleyHooker (06:21) There it is.
Naomi Denson (06:23) So,
Lia Hood (06:25) we have, it says that we’re still at 89 percent for group and practice information.
Naomi Denson (06:33) I thought.
Lia Hood (06:35) we were good if we got above 86. So, do we need to finish all of this out? Does it? I mean, I thought we said it didn’t have to be at 100 percent, it.
Naomi Denson (06:45) Doesn’t have to for work to start. But once work does start, our intake team will review the profiles. And if there’s missing required information that is outside of what you’ve already completed, they’ll task out for it. And it’s just for individual providers. So, if it’s just for individual provider enrollments that you’re looking for those checklists that I sent over as long as all of those. So.
Lia Hood (07:08) It’s this one is specifically for the group in the practice, the groups in the practices?
Naomi Denson (07:14) The checklist or the email the.
Lia Hood (07:17) Email says, please complete the required information in the group section of medallion because we have all the group profiles, they’re at 89 percent and the practices it says are anywhere between 89 and 92 percent.
Naomi Denson (07:35) Okay. Yes, you’re going to get the profile completion reminders regardless, but you can turn them off in your email preferences. But as long if we’re only doing individual provider enrollment requests, I sent over those checklists, let’s see… well.
Lia Hood (07:58) For this, yeah, for this part, I’m specifically talking about the groups and the practices because that’s what’s that’s what is key to getting us being able to send you that’s one of the components that was required so that you guys could start the work.
Naomi Denson (08:12) Right. So, yeah, I understand exactly what you’re saying. Okay? So when our team looks at a new enrollment request for a provider, so you submit, John smith to be enrolled with this provider attached to this group. In these practices, there’s still a checklist of things that they have to verify we have for the group and practice locations. I’m trying to pull it up right now for individuals. So it’s not the entire profile that has to be complete, but they will look for these specific items. I think I emailed those checklists over to you and that’s the one that says group practice info required for provider enrollments?
Lia Hood (08:53) And I think we hit and I think we hit all that. I just, yeah.
Naomi Denson (08:56) So, yes. So the system is still going to send you the reminders to complete the profile. If it’s not at 100 percent complete, you can turn those off in your email settings in the platform itself. But as long as all of these are confirmed for individual provider enrollments, then you should be good. Okay? Awesome.
Lia Hood (09:16) Thank you.
Naomi Denson (09:16) No problem. And then I was trying to find… I think this is the most on the 26. This is the most recent payer mapping that you guys sent back to us. So I’m still showing a lot of false over here where the payer wasn’t confirmed. This was a checkbox on my sheet. Oh.
ShirleyHooker (09:41) Was it? Okay? I apologize. I didn’t mark that, let me see.
Naomi Denson (09:48) Yeah. So it’s a checkbox on my sheet. So checking these off is what lets us know that you’ve reviewed and you approve of the payer name mapping and that’s how we complete this.
ShirleyHooker (09:57) Okay. I put a checkmark beside those. Do you see there?
Naomi Denson (10:03) I see on one of them, I see on a couple of them here.
ShirleyHooker (10:07) Does it need to be okay on the other ones above that?
Naomi Denson (10:10) Are blank? Yes, it needs to be for each payer you’re approving. Okay? Like this is how you send it to us. This is what our name is, even if it’s the same like Aetna better health in our system.
Naomi Denson (10:21) It maps to Aetna better health of Florida. Our ops team confirmed that or Niccole confirmed that, and then you would need to confirm that you approve of the matching.
ShirleyHooker (10:30) Okay. I apologize. I thought it was just the ones in red there. So, okay. Yeah.
Naomi Denson (10:35) So it’s going to be, it’s going to be all payers. So we need all of them signed off on before we can import.
ShirleyHooker (10:40) Okay. I’ll do that and send it back over to you then.
Naomi Denson (10:43) So, any that are not confirmed by our ops team, you wouldn’t check until we reach an agreement on if we’re going to load those or not. Does that make sense? So you’re only confirming the ones that Niccole has confirmed so far?
ShirleyHooker (10:58) Okay. Yeah, I marked that confirmed by customer on the red ones when I’ve sent back the information. So, okay, I’ll go back in and I’ll complete those and put it back in the Dropbox then.
Niccole Russell (11:12) Yeah. And for the ones in red, just so you know, I have the information over to our payor enrollment team just to confirm on their side as well.
ShirleyHooker (11:21) Okay. And,
Naomi Denson (11:22) then if there are, if they say, you know, hey, we can update this, we can add this as a payor, Niccole will update it in here, see where it says, cnote, she’ll, update it with a payor name and then confirm it and we’ll let you know that we can review those and we’ve.
Lia Hood (11:39) provided documentation on how to, how we submit. So that leads me into my next question is we’re going back and forth about evolent. So, and my guess is what’s happening with evolent is what’s going to happen with the rest of these and they’re payors for us?
Naomi Denson (11:54) Not necessarily not all the time. What’s that Niccole? Yeah. So, does it necessarily happen with all of them, right? No.
Niccole Russell (12:04) It may not, we just have to do a little more research. The thing, the last thing that I heard from the payor enrollment team, which actually clicked for me is that if they are individually, like if the payor specifically… enrolls your providers, but nobody else’s then we can’t add that into medallia.
Lia Hood (12:25) But help me understand why, because it’s a payor?
Niccole Russell (12:29) But what happens is if it’s not a payor for everyone else, what happens is the rest of the clients will be able to see that payor and then they’re going to start requesting and they can’t make enrollments for that payor?
Lia Hood (12:40) But that’s a problem I have because then you’re excluding one of our valid payors?
Niccole Russell (12:48) That’s what I was advised by the payor enrollment team that if it doesn’t conclude that’s why I asked you the additional questions.
Lia Hood (12:54) Yeah. And the problem is I don’t have that because these are long existing contracts for us, right? So, I mean, so Mike, that’s my question to you is this is a payor that we submit to, that does enrollments and that we get payments for, and it meets your definition of a payor. But at this point, you’re not going to do the enrollment work because it is not a public national payor.
Niccole Russell (13:20) Right. If it’s client specific, we will not. So if you want to go back to the payor and ask if we enroll, you know, overall other entities as well, then we can go that route and see if we can add it into medallion. But as it stands being a specific payor to you, we could not add that to medallion. Let.
Mike Manson (13:40) me, let me escalate that on our side, Leah. Okay. I’ll collect the details. Yeah, I’ll collect details and, you know, we understand this is important. I guess, you know, the option… would be, you know, if for some reason that we can’t it would be to have your team just handle this internally for just this payor, but we don’t want to avoid that at all costs. So I’ll escalate it and you wouldn’t you know, the volume of enrollments that you signed up for, you know, you just wouldn’t include those as part of… like it wouldn’t be, you wouldn’t be penalized for it. Yeah.
Lia Hood (14:22) I mean, and my problem is that now I have to maintain two systems and two sets of data, right? And that gets us away from what we’re trying to do and trying to partner with medallion, right? Because it means I have to retain more staff yep.
Mike Manson (14:40) Let me, I have to maintain.
Lia Hood (14:41) Multiple systems.
Mike Manson (14:42) Let me, let me escalate that totally fair feedback.
Lia Hood (14:46) Thank you. And Niccole, I will do some digging and I’ll have to make phone calls but I mean, it’s not information that’s that I have really available because like I said, these are all legacy agreements. And the information we have is what we have. We, we’ve not, we’ve only had this group since October first and we didn’t get great data. Yeah, when we transitioned, so I will, it’s going to take us a minute, but I mean, I… we’re up against the gun with timeline on this stuff. So that’s why I’m concerned that there’s we can’t send over pay new providers and I’ve got like I said, I’ve got nine and I need to get this work started. I understand there were, there are issues on our part, but I also need to like understand what’s our expected timing to be able to hand you a new provider to say, here go, that’s the question I have to answer?
Mike Manson (15:46) Can I ask, can I ask, are we, so two things and one is, I think for you Leah one is for our team, for that payr? I, I’m sorry, I don’t have it off the top of my head. I know you were just talking about it. Okay. Evolent, is that, do you have any idea of like what percentage of the business that is? I mean, is that five percent? I honestly don’t I.
Lia Hood (16:06) Have no idea. I don’t that does not always make its way to us. So.
Mike Manson (16:10) Okay. I’m just trying to understand from like, the RCM side, like what’s the, you know, I just went through this with another, not this issue, but we’re just doing like a mapping of percentage of business and, you know, I’m not saying it’s not important, but I think it’s a much different conversation if it’s you know, 90 percent of your, which I’m sure it’s probably not. But so that’s okay, we can.
Naomi Denson (16:32) As a, as a follow up question, those nine net new providers that you have, are you needing to enroll them with all of these payers that?
Lia Hood (16:43) Are listed here? That’s a question I’ll defer to you.
ShirleyHooker (16:46) It’s not all of them because they are location county city. Some of them may be specific. So we would be indicating to you on the request, which ones needed to be enrolled, right?
Lia Hood (17:02) Okay.
Mike Manson (17:03) We, we do need to map that out at some point like how many, yeah… how many? Because I think right now you’re contracted for one enrollment per provider, because I think we just, you know, when we were contracted, we just didn’t know what the volume was going to be because this was brand new.
Mike Manson (17:21) So we’ll just need to like probably have a separate call and map that out. But on another note, can we, from, I guess for our team, are we able to start work on the?
Naomi Denson (17:31) Other payer?
Mike Manson (17:32) Enrollments outside of evolent?
Niccole Russell (17:34) Yeah. So I have, I mapped all the payers here just for them to confirm. I have taken their project plan. I created a project plan based off of, you know, the feedback that they gave, and if it’s you know, specific to them, if it’s specific to, you know, a standard payer, we can follow the medallion way. So we’re good. As far as that goes, the only ones that would not be good on that sheet are the ones marked in red and that one in evolent, that says, I’m checking on that one.
Naomi Denson (18:03) Okay. So I think they’re and that brings me to there is we’ve recently implemented a new like payer scoping process with the template. So, Niccole’s been actively digging into all of your payers and the processes and things. But we, I do want to set up a call this week if you guys are available to go payer by payer and just make sure that we are aligned on what we’ve found and determined to be the process, whether it’s a standard enrollment process in our, going by our internal payer directory or you have a specific nuanced process in getting sign off on those project plans where needed?
Lia Hood (18:43) Sure. We can get that scheduled.
Naomi Denson (18:45) Yes. Is there a day of the week that works better for you all?
Lia Hood (18:53) And while.
Niccole Russell (18:55) she’s looking at that, Naomi. So if they did not specify a specific way to enroll, we’re just following the payer directory so we can tell them that we would just follow our standard process and make sure that’s okay?
Lia Hood (19:08) That’s correct. That was the expectation?
Naomi Denson (19:11) Yes, or?
Lia Hood (19:12) Understanding, yeah, we.
Naomi Denson (19:13) just really want to, we’ve started implementing this new step in implementation where we are meeting with you, going through each payer to get overall sign off on it, just in case, you know, we get down the road and we submit to a payer one way and you come back and say no, that’s not how we’re supposed to do it, but we’ve had, this internal connection between our teams to align on this ahead of time, so that we make sure that we’re doing everything right from the start. Yeah.
Niccole Russell (19:42) And if something updates, don’t think you can’t change that, yeah, create a project plan for you as well. If, you know, work something out different with the payer?
Lia Hood (19:53) Yeah, Naomi, with your question about the scheduling a call… what is your availability? What times are you looking at this week? I?
Naomi Denson (20:08) Have Tuesday afternoon after 12 30 central. I’ve got Wednesday, midday, either 11 a M central or 12…
Lia Hood (20:22) Out of those two, I can do Tuesday at one central. Shirley, does that work for you?
Naomi Denson (20:32) Tuesday at?
Niccole Russell (20:33) One?
Lia Hood (20:35) Which is tomorrow?
ShirleyHooker (20:38) Yes, that works for me. Okay.
Mike Manson (20:42) Thank you, Naomi. Can you just add me to that as optional? Yeah. Alright. Thanks.
Naomi Denson (20:57) Absolutely.
Naomi Denson (21:05) Okay. All right. With that said… pick another pass at the payer mapping sheet. Shirley, let me know after you’ve done that review. If you have any questions about the ones that we can map and have confirmed. And then we’ll have our meeting tomorrow to go more in depth on each payer just to make that close that loop. And.
Lia Hood (21:29) I’ll go grab your email and look at that letter and just give you a quick response. I apologize. I missed that in there that’s.
Naomi Denson (21:36) okay. No problem. It happens all the time honestly, and it usually takes at least one more call where I’m like, hey, I sent my follow up and it was in there. Just need you to sign off. And then we can start talking about actually inviting providers to start logging in. We can start with the nine that you have right now that you’re waiting on, get them started and use them as Guinea pigs if you want. And then bulk invite everybody else. I have customers that do that all the time. So, but yes, after we get that finalized, we’ll have further discussions around the invites and engagement for the providers.
Lia Hood (22:10) Okay. That sounds perfect.
Naomi Denson (22:13) Any other questions?
ShirleyHooker (22:14) And then, like, yeah. So one quick question with my new provider. So their caqh is all completed documents have all been completed and uploaded in caqh and everything.
Naomi Denson (22:28) Are they, were they part of the original import to medallion or they’ve not been added to medallion at all?
ShirleyHooker (22:33) No, these are ones I’ve just received within the past couple weeks.
Naomi Denson (22:39) So, what we can do is go ahead and have you start creating their profiles in medallion and just so as a refresher here?
ShirleyHooker (22:51) Yeah. Do you have something on that I can? Okay?
Naomi Denson (22:55) Go ahead. Yeah. And just, in your portal under the members tab, yes, you can invite member. You’re going to select provider and then just put in these details here and then uncheck this box so it doesn’t send them the invitation. Let me know, send me a list of their names. And when you’ve added them and I can do a bulk caqh import on my end to kick things off or if you want to go in to each profile and initiate it for them, you can do that as well from the provider’s profile. Yeah.
ShirleyHooker (23:26) We’re expected to get new cois on Wednesday. Okay? So.
Naomi Denson (23:30) Yeah, you can definitely, yeah. So you can sync their caqh profile yourself in here or just send me a list of the names while we’re in implementation and I can run it on the back end for you so that you can have that reporting available if they fail. Oh, and the last thing is that the payer reporting that we talked about Lia where you want the one report with the request and existing enrollments. So we do have something our reporting team is going to embed it. The only thing is there’s no data in there yet. So it’s not going to show much. So once we start going live with requests and actually import the existing enrollments, you tell us if that meets your needs. And then we can talk about further custom reporting needs if it does not.
Lia Hood (24:16) Awesome. Thank you. I appreciate it. You’re welcome.
Naomi Denson (24:18) Yes, it’s going to fall under the analytics tabs when it does get loaded and it’ll be over on the right? I think it says payer reporting or okay, something similar to that, but I’ve asked them this morning to go ahead and embed it so that once we start rolling with new requests, you can see what it actually looks like. And then let us know.
Lia Hood (24:37) Awesome. Thank you. You’re.
Naomi Denson (24:38) welcome. I didn’t forget about that… all.
ShirleyHooker (24:42) Right. Naomi, I have another question please. Okay. Can you go back over there into medallion and select the providers tab over there? So the majority of these providers obviously have been with the practice for over 20 plus years, what percentage… like if you click on the very first one Miriam right there and click on the plus sign over there to see what’s missing, you know, and stuff on here. What is the care delivery setting on that? It is in clinic only clinic?
Naomi Denson (25:25) Based.
ShirleyHooker (25:27) clinic based telehealth and hybrid is the hybrid, both clinic based and the telehealth, then in your instance, yes. Okay.
ShirleyHooker (25:42) Any.
Naomi Denson (25:42) Other questions, and.
ShirleyHooker (25:43) what does that need to get to in order for that to be considered complete? Because like I said, we’re having to go, you know, into databases that some people don’t have access to as well. So, I’m yeah.
Naomi Denson (26:00) To 100 percent complete the profile diplomas… resume, CV, driver’s license, diploma, and residency diploma.
ShirleyHooker (26:15) So, what is the document? It needs to be at 100 percent? Did you say I’m sorry, in?
Naomi Denson (26:19) Order to get it to 100 percent that’s what this is? 85 percent. Just like the practices and groups is what is able to start work, the provider logging in and signing their agreements, should put them past that. So we have to invite the provider. They have to log in and sign their agreements, and should put them past the 85 percent. Some of these like the diplomas, those are requirements specific to like medicare and medicaid enrollments and like brand new ones. So, our intake team, if they came in and saw that we didn’t have that, but there wasn’t a medicare request for this provider or any request… that required these specific items, they would just say, you know, all right. We’re good to go. We don’t actually need that, yes.
ShirleyHooker (27:01) Some of the majority of these providers are legacy providers that are par across the board with all payers already that have been there, you know, 20 years, yeah.
Naomi Denson (27:11) If there’s no urgent need for them, my suggestion is just invite them, get them to sign their agreements, so that it’s there in case a revalidation or a demographic update comes up. Okay?
ShirleyHooker (27:20) Yep.
Naomi Denson (27:21) But at least they’ll be in there ready to go. And then once we do have a need for a request for them, our team will reach out the caqh management. Though you guys have that in your contract, correct? Yes. Okay. Yes. So, we’ll also start talking about when we want to turn that on, which I think these aren’t required in caqh. But they would just have to sign the agreements for us to start working towards getting that turned on and our team taking over those attestations.
Lia Hood (27:55) Something you said triggered a thought that I needed to ask you and I know we’re up against the clock. Do you have a list for what you’re going to need? Like a comprehensive list for the hospital portion of this?
Naomi Denson (28:09) The hospital applications. So.
Lia Hood (28:12) What are you going to need to start managing hospital applications and reappointments?
Naomi Denson (28:19) So, we need there’s tabs on the data import template. So appointment entities. So that’s going to tell us which hospitals you are going to need to request appointments from. So all of the information there existing appointments for providers, if they already have them, so that we can schedule reappointments given the time frame that you give for that entity?
Lia Hood (28:43) What if we don’t have those dates?
Naomi Denson (28:46) Then you can manually add them later as they come up. So if you get a request for reappointment, you can always add the existing appointment in there to trigger the request for us to move into reappointment. So if we don’t have existing appointments right now, that’s totally fine. You can add them as you need them. Okay? Are?
Lia Hood (29:04) You going to need contact information and things like that and addresses for each hospital. So.
Naomi Denson (29:13) The contact information and everything is on that tab. It’s on that tab in the import template.
Lia Hood (29:19) We just never looked at it because we weren’t doing it, but William and I are trying to get a call together and I want to try to be proactive and make sure that I get what we need from our practices when we do start transitioning this well?
Naomi Denson (29:33) Let me make sure it’s on there. For some reason. It’s not on this version and I don’t know if this is just, oh, here it is. I skipped it appointment entities. Yeah. So it’s got the name. This is the name of the hospital… is partner, is going to be their partner entity that you are requesting outside privileges or appointments for. So you would put true here. And then it’s got all the information for the contact names, okay? And any relevant information down here? Okay?
Lia Hood (30:01) So it’s all on there for the hospital. It’s all on here. Yes. Perfect. Thank you, you’re welcome. We just hadn’t looked at, we skipped over this one because we weren’t doing it. So I just wanted to make sure that I knew what we were going to need. Yeah.
Naomi Denson (30:13) I have that down here. If you have any sample applications, forms, dops, or anything like that you keep in house or processes on how you go about submitting or for any particular hospital. Otherwise our team, we likely have it somewhere already. We’ll.
Lia Hood (30:28) get it because they aren’t doing it. And so that’s all what’s going to transition.
Naomi Denson (30:35) Okay. Yeah. Just in terms of like, you know, we reach out to this provider, this hospital contact first request the application and then they send it back or we have to do it through a portal with this login. We need to set up a delegated point of contact with medallion, which I can get you the email address information that should go to for the privileging team and we’ll go from there. But let’s look at your hospital appointment, your entities list first and see what our privileging manager says that she still needs. Okay. All right. And we will see you guys tomorrow at one. Okay?
Lia Hood (31:12) Sounds good. Thanks everybody.
Naomi Denson (31:14) Thank you. Bye bye.