Transcript
AdrianneHNittala (00:00) hi. Can you hear.
Seth Weidle (00:00) me?
AdrianneHNittala (00:02) Hi, Ken. Hi. How are you? Hi?
Seth Weidle (00:04) Is it Adrienne? Yes. Hi, Adrienne. Nice to meet you. I’m Seth.
AdrianneHNittala (00:09) You as well. Let me get my camera on. Get this stuff shifted around.
Seth Weidle (00:20) Hi. How are you doing today?
AdrianneHNittala (00:23) Not too bad. How are you?
Seth Weidle (00:24) Doing well, doing well. I appreciate you hopping on. I know we have 15 minutes on the clock. Does that time work for you? Do you have any hard stops or anything? No. Okay. Awesome. Well, like I said, appreciate your time. This first call is really to learn a little bit more about your company, what it is you’re kind of looking for your thought process for reaching out to medallion. And then if it looks like a good fit, next steps would be, I’d connect you with somebody on our partnership team to have a deeper conversation, dig in more to your kind of business model and then share more about medallion too. So with that, I’ll turn it over to you if you just want to share kind of what prompted the outreach to medallion and where you’re looking to get help from a service like us, sure.
AdrianneHNittala (01:09) So often the groups that we work with, they’re asking for credentialing help and, you know, some of them there’s a little easier than others. And some of the groups that we work with are smaller. So they don’t have like the infrastructure in their office to be able to like handle some of the requests from the payers and things like that. So when they’re a group that we work with, I always feel like we should help them, you know, obviously help them, helps us, you know, in a lot of ways.
Seth Weidle (01:41) Right.
AdrianneHNittala (01:42) We had someone here who was primarily handling the credentialing and she was still doing it on a part time basis but I just don’t feel like I’m getting the right responses from her and that she’s just really disengaged in that role, you know? So… I’ve started to look just for other options for credentialing. We don’t get a request every day. We don’t get a request every month, but we’ll get like, you know, three or four requests, you know, all at once and it’s just like… you know. So we, like I said, we try to help them, and most of the time, I’d say 95 percent of the time it’s a provider who’s already in network with the payers, they’re just attached to somebody else’s tax id. And so we just have to attach them to their group’s tax id. So it’s not typically a startup position. Very rarely do we get those anymore. So it’s the credentialing is a little, I don’t want to say easier, but it’s a little easier when someone’s established.
Seth Weidle (02:52) Yeah, you.
AdrianneHNittala (02:53) Know. So just looking for other options, I’ve met with some other independent credentialing services just trying to get a feel out there for like how, you know, companies operate, you know, what kind of information they give back to their clients and, you know, like turnaround times, the cost credential providers, or a flat rate, or is it a per hour thing or, you know, sometimes credentialing can be like a lot, and sometimes it can go quicker so.
Seth Weidle (03:33) Yeah. Well, and we’ve found that credentialing means different things to different people. Too. Different organizations consider credentialing one thing and another organization will say it’s a different thing. So, it’s always an interesting conversation to say the least, when it comes to your clients. And, and, the partnership model, from a medallion perspective, our preferred partnership model is referral based where you would get a referral fee after close and medallion would own the relationship directly with the customer. Is that something that you’re looking for or you’re looking for more of like a white label type approach?
AdrianneHNittala (04:12) More like a white label type approach. Oh, gosh. Just because some of these positions and groups that we work with, they’re just like I don’t want to have to talk to anybody else, you know?
Seth Weidle (04:22) Yeah, is.
AdrianneHNittala (04:23) That feasible all the time, no, but they’re like I can’t have somebody else contacting me like whatever, do you want your stuff done or not? So.
Seth Weidle (04:33) Yeah, welcome to healthcare.
AdrianneHNittala (04:37) Yeah.
Seth Weidle (04:38) Gotcha. But.
AdrianneHNittala (04:40) I do require like them to provide us with their caqh and their caqh credentials, you know, to get started. And then typically, if it’s up to date, everything that we need is in there. And then usually, if it’s a group that we already work with and I don’t take on credentialing for groups that we don’t work with, we already know what payers they’re in network with. And so that’s a little easier than someone who has no clue about where to start. How?
Seth Weidle (05:13) Many total providers, do your clients have it?
AdrianneHNittala (05:18) Just depends like I said, some of our groups have, you know, are solo practitioners, some of our groups have 10 or more, you know, it’s just, it’s really just dependent on the groups.
Seth Weidle (05:30) Okay. You.
AdrianneHNittala (05:31) Know, we work with all different specialties, so it’s not like, you know, we’re only with one specialty. We work with quite a… few surgery centers too. So, you know, just kind of throw that in there that’s not usually, yeah, it’s not provider credentialing that’s usually just facility type.
Seth Weidle (05:53) Stuff.
AdrianneHNittala (05:55) And.
Seth Weidle (05:55) how many client organizations do you have?
AdrianneHNittala (06:00) Right now? I think we’re roughly 17 or so. Okay.
Seth Weidle (06:07) And do they all, I know, it sounds kind of like it’s a mix like some need credentialing, some need credentialing and pay enrollment some need facilities. So it’s kind of case by case.
AdrianneHNittala (06:19) It’s a mixed bag honestly. Yeah, just, you know, whatever they’re like we’re going to get a new provider next month. I’m like next month, like.
Seth Weidle (06:29) Next month.
AdrianneHNittala (06:30) How does this work? How long have you been talking to this person the last six months? I’m like, can you tell us when you’re talking to somebody?
Seth Weidle (06:37) Yeah, that’s nice to know we.
AdrianneHNittala (06:41) Need to know because otherwise, you know, that puts us in a crunch because we’re trying to get them credentialed. We’re trying to figure out how to build them incident two, if we can, until they’re credentialed. So it’s just a pain in the tuchus?
Seth Weidle (06:56) Gotcha. Well based off of the information gathered and shared with it being a white label, we’re probably not going to be the best fit. We do tend to work in that partnership phase of referrals, along with we’re trying to move with our services being an end to end solution. We look to service providers with greater than 200 providers, along with more… provider organization ratio of 50 to one client. So with that being said, it’s probably not the best fit for us. So I appreciate it. Is there anything else you want to know from a medallion standpoint? Anything else you were looking for just for future reference? I?
AdrianneHNittala (07:43) Don’t think so. I mean, I just came across your information on the internet, so I was like, well let me check this company out.
Seth Weidle (07:51) Absolutely. And we appreciate the time, but yeah, with where medallion is trying to position itself, we do cater more towards the larger health systems. That makes sense. Perfect.
AdrianneHNittala (08:06) Well, thank, you bet.
Seth Weidle (08:08) Yeah. So it was a pleasure meeting you. You have a great day.
AdrianneHNittala (08:11) You too. Thanks bye.