Transcript
Mira Guha (00:00) are they here yet? What was that? Are they here yet? Yeah… they are not.
Shannon Costine (00:07) Okay. I’m gonna tell my husband to go get the groceries, hold on okay?
Mira Guha (00:10) Cool. No problem.
Shannon Costine (00:25) I’m like terrible timing, but he can take care of it.
Mira Guha (00:29) There’s a good chance I’ll be having a couple of those today, so I get it.
Shannon Costine (00:33) No worries. Makes it so much easier just… to have everything delivered.
Mira Guha (00:41) I’m with you. I’ve been doing that a lot lately but like we have a package coming. We’re getting married, April thirtieth, and we have my fiance’s imported Scottish attire shipping here hopefully today, but like we don’t want to not be here to be able to sign for it.
Shannon Costine (00:58) Yeah, no, I don’t blame you. Where are you getting married?
Mira Guha (01:02) Boulder, so just down the road a bit.
Shannon Costine (01:04) Nice. Congrats that’s awesome. Thank.
Mira Guha (01:06) You. It’s been a stressful couple of weeks leading up to it though.
Shannon Costine (01:11) The last couple weeks gets tight and crazy and hectic.
Mira Guha (01:17) Yeah. I think that’s where we’re at if I.
Shannon Costine (01:21) ever had to do it again, I.
Mira Guha (01:22) Wouldn’t do it. I know just next time, maybe just a little backyard ceremony, yeah.
Shannon Costine (01:27) Amen, yeah.
Mira Guha (01:29) We’re just, we’re going all out this time and we got engaged like over a year and a half ago. So we were just hanging out and now it’s like, my God, it’s coming. Alright. Looks like Christina’s here. I’m gonna admit her.
Shannon Costine (01:40) Okay, perfect. I’ll get.
Mira Guha (01:42) My setup here. I have like eight different hydrating beverages on my counter. Okay?
Shannon Costine (01:48) You sound like me? Hi?
Mira Guha (01:51) Christina, yeah, if I don’t know the next time I’ll be able to get up and get a glass of water. I just keep it all right here.
Shannon Costine (01:59) Christina, is it just you today? I think Innis and Tyler wanted to join. Okay, we can wait.
Mira Guha (02:06) Sounds good. How are you doing today? I’m alright. How?
Shannon Costine (02:11) Are you? We’re.
Mira Guha (02:13) doing alright. I can’t believe it’s March 30 first. I know people.
Shannon Costine (02:18) Are already playing April fool’s jokes. I’m like listen, yeah, that’s what we have that’s what we have you guys tomorrow is April fool’s day.
Mira Guha (02:27) That’s a good reminder. I’m not looking forward to whatever that means for me. Oh boy.
Shannon Costine (02:35) They tried to say that they were putting an ice cream stand in the middle of our downtown Lakeland, and everybody was like, my God, that’s so exciting. It’s like people tomorrow’s, April fool’s oh,
Mira Guha (02:44) man, I’m so gullible with that kind of thing too. And then I’m like wait, what day is it?
Shannon Costine (02:50) Yeah, insane.
Mira Guha (02:54) It’s not a good combination. Hi, Innis. How are you?
Shannon Costine (02:58) Hey, Innis. Hello? I’m like wait a minute, you’re muted?
Mira Guha (03:05) And I do that at least like once a day at this point, three something plus years in.
Innis Barton (03:11) It happens all.
Shannon Costine (03:12) The time. Yeah, I do it so much that my team, my old team got me a sign. It says you’re on mute. How do you not understand how this works? Oh, so funny. Oh, look.
Innis Barton (03:26) I’m all excited. My camera’s finally working. It randomly stopped working for many days to the point that they’re shipping me a new computer, and now it’s working.
Mira Guha (03:35) That’s how it works once they address it.
Shannon Costine (03:37) Yeah.
Mira Guha (03:38) Problem’s gone for sure.
Shannon Costine (03:40) And as Christina was saying, that Tyler may be joining, are we waiting for him or do you want to go?
Innis Barton (03:44) Yes, I think we’re waiting for him. Okay. Got it. I’m.
Mira Guha (03:48) not sure we’ll need the full hour. I just wanted to make sure we had plenty of time to cover things. I know I haven’t met with y’all in a minute, so I thought it would just be helpful to do any kind of level setting and clearing things up. And then I think we have a call scheduled for next week, so any additional follow ups can be covered there. And hopefully you all are on that for next week. And if not, let me know and I will fix that. Oh, Innis, I don’t think you’re on that. Let me fix that. I will at least make sure you are included if you would like to join… right? How’s everyone’s spring going? We’re in a drought here in Colorado?
Innis Barton (04:34) Oh, yeah.
Mira Guha (04:36) It’s like the driest winter. We had almost no snow, so.
Innis Barton (04:42) You have no snowpack or anything?
Mira Guha (04:46) Yeah. I think we’re like level one drought is what they call it. Oh.
Shannon Costine (04:49) Wow. Where are you?
Mira Guha (04:51) I’m in Denver. I’m out near Dia.
Shannon Costine (04:55) Okay. My stepson’s at port Carson. Okay. So that’s what an hour from you. I,
Mira Guha (05:01) think so. It’s been probably the least amount of snow I’ve seen the entire time I’ve lived in Colorado which is a good, long time, but I feel like the east coast was just getting blasted with snow and we got none.
Shannon Costine (05:16) That is crazy. Hey, Tyler. Hello. Sorry, I’m late. Nice to officially meet you even though we’ve talked over email. Yeah, nice to meet you as well. Okay. Just want to kick it off by saying, Christina, Stephanie and I had a really great conversation on Friday. There was a few things that she needed some clarification on. I was unaware as an engagement manager that I shouldn’t be discussing consumption that is on the account manager to discuss.
Shannon Costine (05:40) So that’s why Mira and I both are here. But just in case anything that came up, Christina, last week that want to clarify, I’m happy to do. So. I just wanted to let you guys know my apologies that’s where kind of the back and forth came in and just want to make sure that we can clear up any questions that you have today. So Mira, I will let you take it off.
Mira Guha (06:03) Perfect. Yeah. Just hoping I can help clear things up and if there is anything that needs to be looked at after the call, I think we can take that back internally. Like any specific examples. I know when we were meeting monthly, we were kind of getting into some consumption stuff on a high level, but it sounds like maybe we want to get into a little bit more depth. So I didn’t necessarily prepare anything for this call. I just wanted to kind of get a sense of where there might be confusion if there are like any examples we want to look at in platform… y’all, have spent much time in the consumption dashboard that’s available in the medallion platform for you. So kind of just wanted to make it more of an open conversation. And from there, especially since we have time budgeted next week, if we want to review anything that our team kind of audited for you, we can use the time for that or schedule a separate time for that if needed. So we’ll just kind of have to kick it over and see where some of the big pain points are and then just maybe see if we can address anything live today.
Christina Oneil (07:01) Yeah. So a lot of things that were kind of miscommunicated or just kind of disconnected is number one, we had, we identified several, you know, we had a bunch of requests that were stopped prior to intake actually being complete. And so there’s no way for me to like download the report. I have to look it up individually but you’ll see that there are requests out there that intake was not completed. And it says it so on the dashboard, but we were charged. It’s on the consumption file.
Mira Guha (07:39) Okay. Gotcha. Do you happen to have an example and I can take a look?
Christina Oneil (07:44) There was 187 total canceled, but I can.
Mira Guha (07:48) Just take a look at requests, the stopped requests and filter there. If that’s a good starting place?
Shannon Costine (07:53) Christina, was that similar to what Vanessa had brought out where she was showing.
Christina Oneil (07:57) off? And?
Shannon Costine (07:57) Then back, so what we were looking at Mira? Okay. Yeah.
Mira Guha (08:02) And I can cross reference with that report that our team sent maybe.
Christina Oneil (08:08) Yeah. I was trying to make it so that I could like because it has request id and enrollment id. Like I’m going to do a cross reference. But since there’s not like a data point in the actual download file, I couldn’t see the status of the intake without doing it one by one. And I know that there are going to be ones where we did lose money because we requested it or the provider turned or, you know, whatever. But the bigger concern is that there were requests stopped that were kind of that… we were charged for. Additionally when a request is made, I don’t know if you want to take a minute to look at what that is or look at some of those examples before I move on to the next thing. Yeah.
Mira Guha (08:53) I’m just pulling up the report that Gabrielle Norton who leads our account management team pulled. To be honest, I might need to kind of dig in to see if I can do like a little cross reference offline and get back to you if there was some sort of glitch, but it sounds like there might just be a discrepancy. I need to look into more and if, after the call, I’m struggling to find something and you can send me an example that would be great, but I’ll see if I can dig into that for you and save you the time first.
Christina Oneil (09:19) So, and I do have a spreadsheet open. I have a couple of examples but you can look at Jessica Hyden. This is kind of goes into my next section anyways, where if a request is being made within medallion and there’s multiple lines of business, what we’re noticing is that, well, there was one request that was stopped for a well point for Jessica Hyden and it’s because there was a dependency but it didn’t like hold anything. So like intake could have been completed. But because the system wasn’t flagging it as needing a dependency like medicaid as the dependency, we just processed it, we canceled it, not, we like it got canceled and it says per Christina like admin and it’s like, I didn’t really say like I don’t know how they, in my mind, if a enrollment is needs, something has a dependency, you wouldn’t just stop the enrollment. You would put it as old like pending a dependency. Sorry, right?
Mira Guha (10:28) I’m just pulling that one up. You said, well point? Yeah, yeah.
Shannon Costine (10:34) And that was the one thing that Christina did raise on Friday that there were several payers that they weren’t holding for pending dependencies, but I wasn’t sure how that would affect the SLA Mira.
Christina Oneil (10:47) So, and that’s where the SLA kind of comes into play a lot too. Because when I look at it and I see that the application was submitted, right? And I have a, wellcare application has commercial medicare and medicaid. There are little boxes at the top of the form that says this is what I’m applying for. You have to have the medicare and medicaid ids for those before you can submit the app. So what I saw was a trend of commercial going out. So you’re within your SLA, because the commercial application went out, but technically, we didn’t have the dependencies for the full requirements. So multiple applications were being sent after medicare and medicaid ids were coming in. Like, so it just held up everything but it would look because the application was submitted that it was fine, but they were being rejected, you know?
Mira Guha (11:45) And.
Christina Oneil (11:45) just delayed and completely all over the place. And if you look at a lot of the notes specifically with wellcare, like you can see there’s a trend of we were submitted. This, we got this like and I can see all of their notes and it’s very clearly stating to me that there’s a disconnect of do I submit what? And is it a system issue or is it just a, I think it’s a system issue? I think if the issue is resolved and it actually mapped correctly, it would be no problem. Like, I don’t know. Yeah.
Mira Guha (12:22) Okay. That’s helpful. That does sound like a process issue to me. I think Shannon, that’s maybe something we can take offline to see if we can get operations review to figure out what caused that. And if, sometimes I think we might have talked about this months ago when we first started having issues if our team determines that was considered like a critical error on our end that’s something where we can warrant a credit. But that does sound like a process issue. And in that case, we should be hopefully doing some sort of corrective action going forward because otherwise, like you said, sounds like submitting it when it’s going to get rejected because it’s missing a requirement which means having to start over is.
Christina Oneil (12:59) Part of consumption every time that gets submitted, yeah.
Mira Guha (13:04) So, I can, I think that was something I wanted to clarify. Any single line item counts as an individual item for consumption. So like I’m looking at these right now, I think this was the provider we were talking about, right? For wellpoint?
Christina Oneil (13:17) Yeah. Well, so that’s for wellpoint, right? We know that those two different lines are going to be for two different entities, right?
Mira Guha (13:24) Yeah. So, any, okay.
Christina Oneil (13:28) But if I have a payer, right? That has an application that is for wellcare with three lines of business, that would be one application that is not three. So we’re submitting three, then that’s my bigger concern, right? Right.
Mira Guha (13:47) So any single line item, this would be counted as one enrollment for consumption. It could have four lines of business, but it’s one line item. If we have to have you request a new enrollment line item here, new consumption item, if we have to do a demographic update because something like a line of business needs to be added or removed. I was just talking to another client about this recently that demographic update different product, but is also an item for consumption. So any single line item counts as consumption, just no matter how many lines of business it has… hopefully, that clears things up… it does.
Christina Oneil (14:25) But again, I go back to if we’re having to ask for it again when we originally submitted the request with all three and it could have been held pending dependencies. Then that should never, we should have never gotten like an update. You know what I mean? Right?
Mira Guha (14:42) And that’s one where I think we’re going to have to take it back internally and see if like, yep, this was an error on our end and determine if that warrants a consumption credit back to your account. So that’s something I’ll have to check with our enrollment team internally.
Christina Oneil (14:56) And I would, you know, it’s not just like wellcare or this payr or this payr if you look at the payrs that have multiple lines of businesses, it’s all over the place. So, I just want to call that out that. It’s not like, oh, this just happened one time, it happened against like several times and caused a lot of delays and everything. Well.
Innis Barton (15:22) It also caused us to be charged multiple times, correct? I would.
Shannon Costine (15:27) suggest that we look at all payrs if we’re going to do like an audit or a review of it. Mira, what is your thoughts?
Mira Guha (15:34) Yeah, I agree. I’m wondering, it sounds like there was a couple where this was a pretty common trend. I know our team did issue some, I believe consumption credits related specifically to SLA, but since this is more like process error that’s something that I think we should be looking into, this is where like Shannon and I are going to work together because while we can kind of see the SLA metrics on our end as it hits consumption and take completed if there was an error that resulted in multiple submissions due to something we did that’s something we’re going to have to review and determine any credits that need to be issued absolutely.
Christina Oneil (16:08) And I think to be.
Innis Barton (16:09) Clear that’s one of our biggest issues right now is that, you know, we are raising our hand and saying we don’t think we are being billed the right amount essentially and that we’re being overcharged and you can’t come back on that and say, well, then it’s your responsibility to show us how we’re overcharging you. It really should be your responsibility to come back to us and go, okay, we did an extensive audit here’s. What we found here’s, where, yeah, we overcharged you or here’s, where we didn’t overcharge you. And this is the reconciliation of it because it’s I mean, just from a good customer service standpoint. And I think our ongoing concern is it would seem like… the actual processes that are in place for the system or due to glitches in the system that it’s… sort of probably happening across the board that everyone’s consumption is coming in higher than what their actual consumption would be because it doesn’t seem like it’s like a one off issue. And I’m obviously, I’m not going to get on my soapbox for other companies, but it would seem like there’s something wrong foundationally… that would be causing this. But really, you know, from our perspective at this point, we also just would like you guys to take charge of an actual full audit to let us know… what do you find? Where are the discrepancies and how do we resolve them? Yeah, I.
Mira Guha (17:57) Totally hear that concern. And I do appreciate you taking the time today, just, I think it’s helpful for me instead of, you know, parsing through emails because I’m not the operations person to kind of be hearing this feedback and knowing where to start because it takes, you know, my consumption brain and Shannon’s enrollment brain to kind of come together on that. So I think this is super helpful context for me to kind of jump in and, you know, see if we can push for that audit with our team. At least now we like kind of have a starting point of where the mix up might be happening. So I appreciate you taking the time today to help us kind of get clarity on that. And I think Shannon, that might give us a good place for next steps internally to address this going forward. And then if we have follow up questions, hopefully we can just shoot those over to you. If we’re missing anything, let us know. But just to see if there’s anything else. So we’re not going back and forth and you say, hey, we forgot this. Are there any other major items or examples? Just kind of vague even if it’s a vague one of things you’d like us to take another look at where you’re seeing a discrepancy or confusion. So one other.
Christina Oneil (19:00) Thing was the consumption date. And so that date confuses me because.
Mira Guha (19:06) I can.
Christina Oneil (19:09) request it. And then I’m assuming that the consumption is the Innis’s camera went all bad. Wow. Sorry, like it shocked me on this. That is.
Mira Guha (19:19) Awesome. It’s like a music video. Sorry, it is.
Christina Oneil (19:24) I’m going to stop that video. Now. I don’t know what it’s doing. It could freak me out. It was in the corner of my eye. So consumption date. So I can submit a, so what I was trying to do originally on a Friday morning was I was going off of the date requested minus the consumption date, right? To be like, okay, well, this is, you know, these slas, this makes sense. This kind of makes sense. This doesn’t make sense at all. And what I noticed is that you can request something. It could be consumed. Like I don’t when does, what does consumed mean? Because it doesn’t look like it means application date, right? Yeah.
Mira Guha (20:09) So, this is where it can get a little bit fuzzy technically based on our contract language, we can count consumption on requested date. We try to avoid that where we can to give you a little bit of wiggle room. But like there is, I can find it somewhere if needed. There is language that says we could technically charge at requested date. What we technically do, the logic and platform for consumption as in like it’s consumed against your contract dollars is intake completed? That is that phrase you keep hearing? It’s the column that you can track intake completed. Basically means our team is conducting the audit of the request and either the provider or group information to be able to initiate an application. So we consider that the point at which enough work has been done to review the information and get it to a workable status is kind of how we say it. So it gives you a little time if you request it and then you realize you don’t want it anymore, provider gets deactivated, gives you a little bit of wiggle room rather than just it was requested. It’s been consumed. But technically that is a direction the company could go. Long term is it was consumed on requested, however intake completed. Once we’ve done, that intake process and I can send a little more information on that is when it’s consumed against your contract dollars?
Tyler Countie (21:22) Yeah. If you could send that language because in the 20 25 msa that applies to us, it says that service units are consumed when medallion has completed an intake on the file.
Mira Guha (21:33) Yeah, I can go ahead and see if I can pull that. I know our am team was discussing that recently.
Christina Oneil (21:41) And, I think if we could ask them also or like to have it so that… the intake complete column on the report when you download it like that to me would be a good data point because then we can just check each like we can all be on the same page of checking.
Christina Oneil (22:02) OK, yeah, we got this done, but right now, it’s like pecking into each individual enrollment request, trying to see like what was submitted, what was stopped, what wasn’t stopped like and understanding between those two because, you know, we, I think in my mind and I came out of the conversation on Friday actually really pumped because I thought like we like had a really good working session and I got on the phone with Tyler. I got off the phone with Nick. I got on the phone with Innis and I was like, I think we figured out where our disconnect is and if the system was working the way that, we want it to or think it should based on the feedback that Vanessa gave, then it would be great.
Christina Oneil (22:47) We would have like no issues in my mind, but like it isn’t working the way that we like all assumed, right? And so that’s I just want to call that out and you’ll notice that. I don’t know how, but I’m assuming Vanessa did something. But as soon as I said the whole pending dependencies thing specifically for the lines of business, my new hire, Nikki, she had all of her stuff put to pending dependencies. So I was like, okay, so the process could work. But… like this, it just hasn’t been for months. You know what I mean? So gotcha.
Mira Guha (23:30) Specifically, the request stopped versus pending dependencies status label. Okay. Yeah, I think that’s kind of a bigger operational process piece that we’re going to have to look into. And I think that’s at least.
Christina Oneil (23:42) right now.
Mira Guha (23:43) Just to make sure it’s not affecting future work, I think for me and Shannon, I would call that the highest priority, obviously want to make sure we’re getting clarification on some of the other contract consumption stuff. I can send that to a contract language. But just since this is like we are just trying to get clean slate cleaned up going forward, avoid any more issues I’d say for me and correct me if I’m wrong, that’s kind of the big picture item and take away from today. Is that right? This the required?
Christina Oneil (24:07) Well,
Mira Guha (24:09) the big dependencies?
Christina Oneil (24:10) Yeah, just in general, like all, not even if it’s just requests off like all across the board. Yeah, because that’s where I saw like duplicates. The other thing that just a side again, a side comment is when a provider isn’t.
Mira Guha (24:29) is.
Christina Oneil (24:30) enrolled? Or let me try this again. If a provider terms with us within like 30 days, then really, we shouldn’t like the system should be like, hey, we already have enrollments that are like active. You don’t have like, and we, sorry, and they come back within 30 days, like we had to request dr Wilmore to get enrolled again, but he wasn’t turned off like he wasn’t shut down. So, it’s it almost makes duplicate work for your team, you know, the ops team, to actually do these enrollments again when they weren’t needed because the provider changed his mind on terming. So, I just want to call that out because that was a good amount of enrollment requests that were on the, on the consumption. I did let.
Shannon Costine (25:28) Mira know, we talked about putting in a product request that was a great, call out and, we’re gonna take that back, yeah.
Mira Guha (25:35) And, and Christina, I can give a little feedback. Thanks for bringing that up because I know I was missing something that Shannon and I talked about. I did actually also bring that to some of our leadership on the account management team just to kind of understand, that functionality. And that as of right now, that is something our team has built in. I think for a couple of reasons, I think we don’t often see and I’m talking to Shannon about this. Obviously, it’s kind of use case dependent, providers being deactivated and then pretty quickly reactivated. So I think the logic just to give you background, I think this is still worth looking into. Is if a provider is deactivated and then reactivated, assuming it happens way later if the request would have timed out, it stopped. But I think also if request was put in the platform and maybe they were deactivated before intake was completed, it means that, you know, that gives you again, that kind of leeway to tell us if you want us to pick the work back up again rather than have it, you know, consume against your system shortly after reactivating the provider. So, I think that’s some of the logic behind it. But I can continue talking to our product team and see if this is something we would consider, building in or being able to opt like, accounts into. Is if a provider is reactivated within, it sounds like 30 days, just keep their, requests in the same status they were in rather than stopping them. I’m not sure what that feedback will be if they will have other concerns that prevent them from wanting to create that functionality, but just wanted to let you know we did initiate that conversation and that was kind of the initial, feedback from our team.
Shannon Costine (27:07) Christina, how often do you guys have that happen just out of curiosity where someone like leaves and comes back?
Mira Guha (27:13) It’s not.
Christina Oneil (27:14) It’s not often the part that was kind of like… the part, that was he was stepping down to like less hours and then he got like he was, I don’t remember exactly what happened but, and then he, that other job came like fell through or something. So we were just like, okay, we’ll get you full time right on bro. And then, like and then like I said, we had to like redo all of it. And the other part was that and medtrainer, maybe this is a process issue in general because we had done a lot of his enrollments ourselves in because it was actually like April March area. I think he was hired and Innis, you can correct me if I’m wrong, but we, so we had a bunch of clients completed enrollments and then we had to re, enroll like, you know what I mean? So it wasn’t like we had already done the work. We didn’t shut them off, but we had to re, request the enrollment.
Shannon Costine (28:15) Yeah. In the future, you know, don’t do that, save you some money, my friend?
Mira Guha (28:20) Yeah, I apologize. If there was confusion on that. I think just like again going forward until we potentially have an update on that front just, you know, you can always let Shannon or our team know like, hey, reactivating this person. Can we just pick up their requests if that’s kind of the route we want to go? But I can definitely keep you posted on future discussions and long term discussions we have around that. So I’ll see if I can kind of, get a little bit more attention from our product team on that request?
Mira Guha (28:51) Anything else? I think I have some helpful follow up items on my end here. Mira, I was.
Shannon Costine (28:58) just going to ask for follow up wise. I have a meeting with them on Tuesday. Do you want to plan to discuss then or on your meeting with Nick just so we have a clear path?
Mira Guha (29:08) Yeah, I mean, I don’t know if Nick will be able to join that, but I think he is on the invite. If not, I’ll maybe fix that. I think if it’s okay with you all on the pursuecare side, we’ll keep the Tuesday team, the Tuesday meeting to be more operational, maybe Shannon, if we have updates on kind of the audit piece, that’s something you can cover there. And then the call with me, Wednesday will be more kind of, our typical executive business review, I can revisit some of the follow up items from our call today. But we’ll just kind of keep those two meetings separate as of right now. And if we want to do another regroup with both of us based on kind of how today’s conversation went, we can schedule that ad hoc. Does that work for you all? Yes, I am going to.
Innis Barton (29:50) Recommend that for any meeting, for, the executive meeting, that even if you’re not done with the full audit, that you at least come with a, this is where we are in the full audit?
Mira Guha (30:07) Absolutely. I will make a note to see if we can. I’d realized, I don’t think Nick was on the call for next week.
Mira Guha (30:12) So, I’ve added him. I’ll make a note of, just some of the things we talked about today including the audit to see if we can at least have some form of update for you, by the time I meet with you Wednesday.
Mira Guha (30:27) I can handle that. Now. Anything else?
Mira Guha (30:33) No, that’s all I have. Okay. Great. Again, I really appreciate your time. And we are, you know, of course, dedicated to wanting to find better outcomes for you here. I think Shannon and I are kind of a little bit more aligned on what’s happening. So, appreciate your time and providing some of this insight. And, we’ll be following up with next steps and progress over the next, couple of days, I guess here as we get to April, yeah.
Tyler Countie (30:54) And if you could just send me where in our contract, it says you can mark consumption on request?
Mira Guha (31:00) Yeah. Let me, I’ll double check on that for you. I realized with the 20 25 msa, I hope I didn’t speak out of turn and that was on a different version. So, Tyler, I apologize if that’s not the case, but I’ll see if I can check with our team.
Tyler Countie (31:10) On that, right? Because if it’s not the case, which I don’t think it is like we shouldn’t be getting charged for all those cancels prior to intake, right? Exactly.
Mira Guha (31:18) And that’s the other big thing I want to do is kind of do that reconciliation and start looking at some of those Christina. If you have a couple offhand examples, you wouldn’t mind sending me just so that might help me find things a little bit faster. That would be awesome. Otherwise, I’ll just take a look at the spreadsheet based on what you mentioned. Absolutely. It should be intake complete. Just wanted to let you know that’s what our team mentioned. But yeah, we’ll go ahead and take a look at that and follow up. Shortly. Thanks, guys. Thank you all.
Christina Oneil (31:44) Goodbye.