Transcript
Jacqueline Jones (00:00) hello there. How are you? Good.
Sandhya Kapila (00:02) Thank you. How are you? I’m.
Jacqueline Jones (00:04) doing pretty good hanging in here, oh.
Sandhya Kapila (00:06) Good.
Sandhya Kapila (00:14) And I think Naomi has a conflict. Okay. Yeah. And so, yeah.
Sandhya Kapila (01:13) It looks like she has quite a bit of the data… import template filled out that’s good. That is good.
Sandhya Kapila (02:22) Quite windy here.
Jacqueline Jones (02:24) Where are you? Again? You’re in California? No?
Sandhya Kapila (02:27) I’m in LAS.
Jacqueline Jones (02:27) Vegas, vegas, that’s right? I,
Sandhya Kapila (02:30) could hear it last night. Oh, wow. Again, my goodness.
Jacqueline Jones (02:35) Oh, wow. How is it living there? Such a touristy?
Sandhya Kapila (02:39) Such a touristy place, but we don’t usually go to the strip. We usually, we’re about 25 minutes away from it.
Jacqueline Jones (02:46) Okay.
Sandhya Kapila (02:47) So, if we want to go, if we want to see a show or, you know, go see some friends. We’ll go. But usually, yeah, we stay in our little bubble.
Jacqueline Jones (02:56) I don’t blame you. Yeah, this is your life, your, you know what I mean? Your peace, exactly? You don’t want to be?
Sandhya Kapila (03:04) My goodness.
Jacqueline Jones (03:04) Posted at all the time, of course, you know, family or friends come?
Sandhya Kapila (03:08) Yes, exactly.
Jacqueline Jones (03:10) I get it. I totally get it. Yeah.
Sandhya Kapila (03:13) How about you? How you’re in Atlanta, right?
Jacqueline Jones (03:16) Yes, I’m… about 30 40 minutes north of downtown. Okay? Atlanta. So kind of like yourself, my area is not quite as rural as it used to be because, you know, I’ve been where I am for, you know, over 20 years, but I’m kind of a, my home is my sanctuary type of person too. I don’t like a lot of people in my house.
Sandhya Kapila (03:40) Yeah, sure. Yeah.
Jacqueline Jones (03:41) You know what? I mean, I love people. I just don’t do a lot of, you know, you.
Sandhya Kapila (03:46) Need to have you time, you know, it’s like, I totally get.
Jacqueline Jones (03:49) It, yeah, yeah, most definitely. So, but yeah, it’s been good living. You know, I’m not originally from this area, but I’ve lived here for a very long time. Okay? So, it’s been good. Living very good.
Sandhya Kapila (04:02) Good becomes home right? Where, where are you from originally?
Jacqueline Jones (04:05) I’m right outside of Chicago. Okay? Right on the outer banks of Chicago. So, cool. You know, this is home now. So, yeah.
Sandhya Kapila (04:17) It’s crazy how things change, right? Like.
Jacqueline Jones (04:19) Oh, yeah.
Sandhya Kapila (04:20) I grew up in Montreal. So in Canada. Oh, wow. And then after my husband and I got married like a year later, we moved to San Diego, and then we just moved here. It’ll be four years in July, but, yeah, you know, you kind of like build your own life, you?
Jacqueline Jones (04:38) Do, yeah. You, do you totally do. Yeah, you do again, all parts of Canada, but I’ve only, I’ve seen pictures like of for friends that have gone like to Montreal. I’ve visited Toronto. Yeah, before I started to move there prior to having my daughter, I was in the, it was in the plan until she came and.
Sandhya Kapila (05:06) Yeah.
Jacqueline Jones (05:07) She just changed my footing altogether, but goodness, yeah, definitely would have done that. Yeah.
Sandhya Kapila (05:15) Yeah, it’s a good. It’s a good place. I mean, Montreal is a really good place but yeah, yeah, but it was time, you know, like the French. I mean, I speak French, but, oh, the way things have changed there, they’re really making it difficult to, for people to. I mean, yeah, they’re very pro French, which is great. You have to like maintain your culture, but.
Jacqueline Jones (05:39) They also.
Sandhya Kapila (05:40) Need to realize that there’s the world is predominantly English, you know? So.
Jacqueline Jones (05:46) Sure. Yeah. Yes. Agree my.
Sandhya Kapila (05:50) Parents are still there, so we go every year.
Jacqueline Jones (05:52) Oh, cool. Very cool. Yeah, coming from the Chicago area, you know, Toronto is like six hours Ish, yeah. So, yeah, not too bad. Great experience. Yeah, my.
Sandhya Kapila (06:07) husband actually drove with his buddies from Montreal to Chicago, and I think that’s like a 16 hour flight or not flight drive?
Jacqueline Jones (06:15) Oh, drive. Yeah.
Sandhya Kapila (06:16) You guys are crazy that’s a long way there’s.
Jacqueline Jones (06:18) no way. Yeah, no. We’re getting on a plane or we’re not going, yeah.
Sandhya Kapila (06:22) Exactly.
Jacqueline Jones (06:25) We’re not going. Looks like we’ve been stood up today huh?
Sandhya Kapila (06:28) I think so. She may be just running late. I’m going to give her a few more minutes.
Jacqueline Jones (06:32) Okay. I’m fine. Sitting here, talking to you. You’re always so pleasant.
Sandhya Kapila (06:36) Same, you’re always.
Jacqueline Jones (06:37) Very pleasant.
Sandhya Kapila (06:39) When my son was, I think he was turning four, my husband had a conference. He actually had a hymns was in Chicago that year and he was like, well, why don’t you come? We’ll celebrate our son’s birthday. And so my son and I flew to Chicago. We met our, we met my husband and we explored. So, yes, we were staying like close to that big that like famous bridge where like, you know, I don’t even know we stayed at the hard rock hotel.
Jacqueline Jones (07:10) Oh, hard rock. Okay. So, you were down in the area of the lake and yeah… yeah, it’s near Michigan avenue, very close to Michigan avenue. I.
Sandhya Kapila (07:23) Believe. Yeah. So we walked my son and I, he was little, so I was like pushing him in the stroller, we walked to like the museums because the museums are right there. And what is the area called? It’s? Like marine like her?
Jacqueline Jones (07:35) Navy pier navy.
Sandhya Kapila (07:37) Pier. Yeah, thank you. Like marines. Oh my gosh. It was beautiful. And then we took him to the zoo. There’s, like a free zoo there. Oh my gosh. It was amazing. I love Chicago.
Jacqueline Jones (07:49) Yes, I love going, when I go home. I always get it in because, you know, when you’re away, things develop and change. So, when I go home now, it’s like that’s new and you want to go explore? Yeah.
Sandhya Kapila (08:02) Tourist in your hometown, right? Yeah.
Jacqueline Jones (08:05) Absolutely.
Sandhya Kapila (08:07) Okay. I’m going to email her and see, okay?
Kelley Gear (08:10) Okay.
Sandhya Kapila (08:12) Oh, where is this?
Jacqueline Jones (08:15) Calendar? Nobody’s on the phone with us, right? We were just on with, I don’t know, oh, there.
Sandhya Kapila (08:21) Is, oh, this, my thing is weird. Hold on. I’m so sorry, I do have an admit button.
Kelley Gear (08:27) Okay. Hey, Kelly.
Sandhya Kapila (08:36) So beautiful. Hi, Kelly. How are you? Hello? So sorry, my zoom is Weird at different place, different meetings. I have some don’t have it in a waiting room, some do. So, I didn’t realize that this had a waiting room. So, apologies, if you were waiting for a while.
Kelley Gear (08:55) I was beginning to wonder. I actually logged out. Logged back in. Oh, my goodness. I might have been in, the wrong link or something. I.
Sandhya Kapila (09:05) Was actually just about to email you to be like, hey, this time. Now, we’re still working for you. I didn’t even see it. So, total miscommunication. Apologies. How are you?
Kelley Gear (09:14) I’m okay. How are y’all,
Sandhya Kapila (09:16) good. Thank you.
Jacqueline Jones (09:17) Doing well. Thank you all.
Sandhya Kapila (09:19) Right. I’m going to share my screen and then we can just go from there. I just, all right. So from a setup perspective, how are you? Do you have a timeline for when you’re planning on sending out an announcement email to your providers to let them know about the partnership with medallion?
Kelley Gear (09:40) Well, I sent out a, I did send out just, a message that said that this was happening and anybody wanted to opt out. So I didn’t get any, anybody who wanted to opt out. So, that… went out even before I think I write, I think right about the time I even started filling out this spreadsheet.
Kelley Gear (10:02) So I was going, whenever everything I think pretty much whenever I was almost done with the spreadsheet and the ball was going to start rolling. I didn’t want to send it too soon until you guys, you know, would send your invites out and everything. So I’ll see you next time we get, you know, closer, okay?
Sandhya Kapila (10:24) That sounds great. Perfect. That sounds good. Yeah. And then if you want, yeah, whenever we get closer, we can talk through like if you want your invite to be more customized because then that would require our developers just to make a couple of changes on the backend so that it has like your logo and, you know, the custom wording that you need in there.
Sandhya Kapila (10:42) Actually. Yeah. And then from a data perspective, since we were talking about that too, the provider info, the practice info and the group info has been loaded. The one, the other piece that we do need to load that we’re in the process of loading is this provider practice group which marries up the providers to the practices to their practices and groups that they’re practicing at. So that should be loaded hopefully within this week if not sooner. And then at that point, I can run the caqh bulk import as well. So what that will do is it’ll fill in any of the missing data. It’ll pull it directly from caqh actually. And I just want to double check something because I know that I think that you had, we have their caqh ids in here too. Yeah, we have everyone’s here.
Kelley Gear (11:34) Let me ask you this. Yes. So they are supposed to update their caqh supposed to.
Sandhya Kapila (11:43) Yep.
Kelley Gear (11:44) So I’m reasonably certain, I’m reasonably certain that my mid levels have because they.
Jacqueline Jones (11:52) do.
Kelley Gear (11:53) these things. Yeah, there are a handful of these doctors that it would not shock me in the least if it has never been updated from the time they started with us, that they just went in there and attested and probably put in their magnum mutual. If that, hopefully they did because I do get that kicked back occasionally from insurers. Okay? So what happens? Let’s just say let’s just say I’ll pick one Luke, yuhiko, I’m going to go with him. I bet he has not updated his caqh since he started with us in January and his stuff is still probably going to be actually, you guys did that. You guys, did he came from white Wilson?
Sandhya Kapila (12:37) Oh, okay. So what?
Kelley Gear (12:39) Happens? Like if that info is wrong?
Sandhya Kapila (12:42) So if we pull it in and let’s say there’s nothing in there, we would. So one, he’s going to have to attest in medallion that the information is correct. So then the onus would be on, sometimes the admin or the provider to go through medallion, ensure that the information is correct. If it is correct, then they would go ahead and attest it. If it’s not correct, then they do have the opportunity to go into medallion and make those updates directly in medallion.
Kelley Gear (13:14) OK. So it’s going to be on them. Yeah, I like it. OK.
Sandhya Kapila (13:18) Great. Now, it’s just getting them to do it, right? So.
Kelley Gear (13:22) OK.
Sandhya Kapila (13:26) Great. So then I will do that. So once the provider practice group info is loaded, and actually I may be able to do that even before I’m just going to double check with our dev team here. If I can get that bulk import started from caqh this week, I will go ahead and do that. If you are good with it. The one thing that for you to know is once that pull comes in, they will get notification that medallion is, you know, a notification that medallion is trying to like see their data. So I don’t know if you want to give them a heads up on that I can send you like a little note too on like what exactly we’re going to do? I’m not.
Kelley Gear (14:09) Worried about it because I mean, I did tell them that it was coming. So I think it’ll be fine. And I’ve been if any, if some of them, I mean, they call me all the time. So they’ll probably be like, is this okay? Okay?
Sandhya Kapila (14:20) Perfect. Okay. So I’ll go ahead. I’ll work on that this week, but let me just put that in my note.
Sandhya Kapila (14:38) Cool. Okay. So once that data is all pulled in.
Kelley Gear (14:43) What is this? Susan Ellison exists in a different org? Oh,
Sandhya Kapila (14:48) yeah. So, I think that’s exactly what you’re talking about. It was the white Wilson org. So in medallion, they have, we have, they have, we have a different org, white Wilson. And then Ken Ellison is actually part of that org too. So, if he uses this email to log into medallion, it will take him to that org. What we can do differently is what we typically do is we put an, we add a little alias, so it’d be like Ken Ellison plus amg at Gmail. Com. And then that will then log him into the amg org. Okay?
Kelley Gear (15:29) Will that go to him, will he be?
Sandhya Kapila (15:31) Told that, yes, yep. Yep. And I’m surprised.
Kelley Gear (15:34) It was just him because so,
Sandhya Kapila (15:38) far, it was just him because you mentioned somebody else, right? That’s.
Kelley Gear (15:42) you know, there’s a bunch of them, Yuriko, Chaney, russman, shee, o’bear, brazley, singha, Richard grimes, tudlong, Eric… pinoso, Ken and Nicole town. They’re all there toward the end. Okay? Starting with Luke, Yuriko, down, every one of them, all the way down to Turk. Oh,
Sandhya Kapila (16:08) all of these guys. Okay. I’m going to just highlight this.
Kelley Gear (16:12) Not Turk though. Sorry?
Sandhya Kapila (16:18) Yuriko and town. Are you okay? I’m fine. Oh, my goodness.
Kelley Gear (16:28) Yes, all those guys you have highlighted?
Sandhya Kapila (16:30) All right. I will have them and I’ll double check on our end to.
Kelley Gear (16:34) See, they all came from white Wilson. Okay?
Sandhya Kapila (16:38) And I wonder if in white Wilson, they have like a specific at white Wilson domain that they’re using an email address that they’re using, but we can.
Kelley Gear (16:47) Yeah, we.
Sandhya Kapila (16:49) can double check, but yeah, Ken did not, he was using Gmail. So, do you know if their white Wilson account would still be active?
Kelley Gear (17:05) I don’t know. Okay?
Sandhya Kapila (17:07) All right. That’s fine. We won’t make any changes. We won’t disable them. We’ll just add an alias here.
Kelley Gear (17:13) Oh, well, they’re not with them anymore, whatever updates that I put there that’s when they left white Wilson and came to us, but I… don’t know if white Wilson’s gone in and taken them out or not.
Sandhya Kapila (17:27) Okay. So, these guys are not with white Wilson anymore, only with MG. Okay? Perfect.
Kelley Gear (17:32) Yes.
Sandhya Kapila (17:32) All right. Then I will make that. I will check with their account and those.
Kelley Gear (17:36) Updates are all accurate for them.
Sandhya Kapila (17:38) Okay, perfect. Great. Okay. Thank you. I’m just going to put that to verify.
Sandhya Kapila (18:02) Okay. All right. How are you doing? How are you feeling on these other tabs? I noticed that you have a bunch of these both of these completed or I don’t know if they’re completed. Actually, I wanted to check in with you.
Kelley Gear (18:19) Let me see. I did do some stuff. You’ll be proud of me always. So appointment entities, yes, that is complete, great with the required things. I didn’t do anything, but it wasn’t required, existing appointments.
Sandhya Kapila (18:43) Yes.
Kelley Gear (18:47) Except.
Sandhya Kapila (18:50) that we just need the start date and the expiration.
Kelley Gear (18:52) Date. Let me take a look at something.
Kelley Gear (18:58) So, I don’t know if I’m going to have the exact start dates on that. Is that required? Yeah, the expiration? Date? I don’t I have no idea.
Sandhya Kapila (19:07) Okay. Let’s leave that for now and I will double check if there’s something else that we can put in there. I wonder if we could just put this 12 31, 1999 value for those that you’re not sure about. So, let me give.
Kelley Gear (19:21) You a general start date of like when they started with us, it wouldn’t be exact though, like when the exact appointment date was, I won’t have that. Okay. Yeah.
Sandhya Kapila (19:34) If you want to put the approximate one, that would be fine. And then I’ll confirm how… exact it needs to be and whether you can just put 12 31, 1999 for those that you’re not sure of. Okay?
Kelley Gear (19:54) I’m working on another one for Rojas, I need to write that down and add. I need to add one to him.
Kelley Gear (20:10) There’s another one for him too.
Sandhya Kapila (20:19) Yeah.
Kelley Gear (20:31) Yeah. We had one of our infectious disease doctors in Pensacola is moving back to where she moved here from. And so, I’m having to get segovia, in those… Pensacola hospitals because we have a nurse practitioner she oversees. So he’s going to have to start doing that. So, all right there’ll be, so I have to add three more and then that’ll be it. I think that’ll be it.
Sandhya Kapila (20:59) All right. That sounds good. Yeah.
Kelley Gear (21:01) I think that’ll be it. When I add those, I’ll be done with that. I can do that when we get to the phone.
Sandhya Kapila (21:09) Wonderful. How are we doing this gigantic provider enrollments?
Sandhya Kapila (21:21) Not good. That’s okay. Take your time, we.
Kelley Gear (21:25) know.
Sandhya Kapila (21:27) It’s a big one. I’ve had other customers also ask for tips and tricks and unfortunately, it’s like, you know, there’s no tips and tricks. It’s line by line. We’d have to go through it… but once it’s done, then it’s done.
Kelley Gear (21:42) I almost feel like it’s just easier. I don’t know. I almost feel like it’s easier to list them all and then do like tricare and then list them all again and do like medicare. I don’t know. Yeah… I’m stewing on that, trying to figure out the easiest way to do that. Sure? Okay. Yep.
Sandhya Kapila (22:00) Then that’s fine… for group enrollments.
Kelley Gear (22:07) Yeah. So what exactly does that mean? Like a group contract? You mean? Yeah, exactly. Okay. So maybe it’s the same thing as these provider enrollments, right? Yeah.
Sandhya Kapila (22:19) This would be at the group level and it’s not specific to the provider. It’s for your actual group. So it would be for American medical group. And then… the different payers that you’re currently contracted with.
Kelley Gear (22:35) Okay.
Kelley Gear (22:41) All right. I started the provider enrollment requests. This, the first list is what I was telling you about the Florida medicaid that we had to do a change of ownership. Okay? And some of our providers, whenever I added them, they came up, they like I added them to the new one. So they’re fine. But these guys are either a, with white Wilson. Still, some of them are with their like previous Florida employer still, or some of them are with our old with… emerald coast infectious diseases, old medicare id. So these guys need to be brought transferred to our new medicaid id. And this Guy here at the end Turk, he’s brand new, he’s starting in September. So I’ve never done one for him. Okay?
Sandhya Kapila (23:46) Okay. That’s good. This is good to know. And this is something that we’re going to do once we have, you know, all your payer information set. So we would need, we would need the group enrollments and then we would also need and this is a good segue into this next piece here. We would need this like payers payer process scoping sheet started. So then Jacqueline could go through this with you, ensure that we have the process, your current process for enrollments, we understand that and whether we have, if we already have a process on our end that matches your process. Fantastic. If not, then Jacqueline will work with you to understand what your process is and let our payer enrollments team build that in. So our payer enrollments team follows that same process. And so I will actually highlight the ones that we’d need you to fill out on your own for each of the payers that you have. And then the priority… and the priority is important because if there are some where there’s you know, non standard enrollments that you guys, your process is non standard, then we’ll make sure that as we’re building out what we call our custom operating procedures, we’re first focusing on the high, you know, high, medium low. We’re going in order of priority to ensure that once we do start making enrollment requests, we’re doing, we have all the information necessary.
Kelley Gear (25:23) Okay.
Sandhya Kapila (25:25) Okay… great. And then… if you want to put this in here too… yeah. And then these other ones that are not highlighted, this is something that, you know, on one of our future calls.
Sandhya Kapila (25:44) Hopefully if you have time this week to work on this, that would be great because then we can schedule time with Jacqueline next week so that we can go through all these payers line by line and then get the additional info and fill in the rest of these columns with you. Okay, cool. Yeah. So once we have all that stuff, then we can, you know, really talk about getting the enrollment requests made and then the provider on my request that you’re talking about here?
Kelley Gear (26:22) Cool. Great.
Sandhya Kapila (26:28) Did you get that info about paralon, the, how to make us a delegate, our email address and phone number and all of that… I sent over last week after our meeting.
Kelley Gear (26:41) About what say again?
Sandhya Kapila (26:42) Making us delegate… you had sent me that paralon form?
Kelley Gear (26:49) Yeah, to.
Sandhya Kapila (26:50) Fill out. And then I had shared with you what you need to populate in there to get that process going. So that medallion is set up as your delegate.
Kelley Gear (27:07) I do see that and I have it flagged, but I have not done it yet. Perfect.
Sandhya Kapila (27:12) No, I just wanted to make sure there’s a lot going on. I know we talked about that last week, so, yep, so.
Kelley Gear (27:18) Do I need to, does this need to be for every single provider or will we have to… can we do it like in one fell swoop for everybody? I?
Sandhya Kapila (27:32) Think you can do it for… everybody? Let me just double check it’s. Warm one time, group.
Kelley Gear (27:41) Name? Oh,
Sandhya Kapila (27:45) I’m going to double check. I think that you could, should be able to do it, you… know, maybe send it over a list of all the providers… attach it here, but let me double check, on my hand.
Kelley Gear (28:00) I’ll tell you the ones anything that like if you go back to the existing appointments, yeah, any of those that start with hca, that’s the frontline delegate form? Okay?
Sandhya Kapila (28:14) Hca is frontline delegate form. All right?
Kelley Gear (28:16) And the.
Sandhya Kapila (28:18) other ones…
Kelley Gear (28:21) North okaloosa, and then the ascension, sacred heart, and then encompass select all them they use. They use mdapp. And… I probably… got some email to… I don’t know. I mean, they don’t have a specific form for their delegate. It’s just kind of an email situation. Whenever we set them up. They just, we just tell them who it is, and then it gets set up. Okay? I could probably email and let them know. I’ll probably have to do that. Okay?
Sandhya Kapila (29:00) And I can find out if we have a process, Jacqueline, do you know if we have a process for that… for folks who are on, if they use mdapp right now, Kelly is saying that they email them to let them know.
Jacqueline Jones (29:15) They talk about it. Yeah. I heard it spoke about just previously on a call and do just don’t feel strong enough to advise solidly on how it should work, but, you know… with I’m trying to remember Jennifer Mchale.
Sandhya Kapila (29:34) Yeah.
Jacqueline Jones (29:35) She might, she might be a better resource, to confirm that information. Okay?
Sandhya Kapila (29:39) I’ll find out if we currently have a process. Yeah, for folks, that use, mdapp, Kelly, and then we’ll send a follow up. Yeah. Okay. Instead of you having just to like send them an email, maybe that is what it’s going to be, but we’ll confirm. Yeah. Okay. So, it’s mdapp or parallel, correct? Yeah.
Kelley Gear (30:06) I believe it’s mdapp for every single one of those that’s not ascension, sacred heart. Okay. The only, the only one that might be that’s not. Is that coastal? What… is it? Coastal surgery center? Coastal? Yeah, coastal tides that’s just a paper situation. Okay.
Sandhya Kapila (30:28) Paper. So ascension or hca is parallel?
Kelley Gear (30:33) No, no, no, yeah. Hca is parallel. I’m sorry, and everything except for coastal tides is MDF.
Sandhya Kapila (30:40) Okay. Everything except for coastal tides. Okay. I’m going to put this here,
Sandhya Kapila (30:52) Okay. Perfect. All right. We will get, yeah, we’ll get confirmation on processes here and, what needs, to be done. Okay. Cool. Okay. Do you have any questions for us?
Kelley Gear (31:09) I don’t think so. Okay.
Sandhya Kapila (31:11) Cool. Wonderful. Well, we will chat with you next week. Let me know if you have any questions along the way as you’re completing the rest of, the sheets and the payer process sheet. Do you think next week would, is a good time frame to have those highlighted columns completed?
Kelley Gear (31:32) I’ll do my best.
Sandhya Kapila (31:33) Okay. And how many payers do you have off the top of your head?
Kelley Gear (31:38) Well, the ones that you, that I do, which is the ones that I’m handing over to you. Yep, it’s medicare, medicaid, tricare, unitedhealthcare, blue cross, blue shield, cigna, humana, Aetna for our nurse practitioners and pas only. Okay. And then all the hospitals. Okay. And of course, cigna has some of them, you know, some of them, you do the commercial and then you got to go back and do the medicare and all that. So, it’s two different applications. But, yeah.
Sandhya Kapila (32:15) Exactly. And so that’s why we have like the lines of business and you can multi select them too. Okay? So then once we have that we’ll be able to talk through it.
Kelley Gear (32:25) Okay. I’ll make that priority. I’ll when we get off the phone here in a minute, I’ll fix my hospital roster so that will be done. Okay? And then I’ll run this one. What’s what’s this one called, payers?
Sandhya Kapila (32:38) Process scoping. I’ll send, yeah, I can give you the link here too in our chat if you’d like… where’s our chat? Okay?
Kelley Gear (32:49) I will make it the priority that’ll be the next one I work on.
Sandhya Kapila (32:52) Awesome. Thank you so much, Kelly.
Kelley Gear (32:54) Okay. No, thank you guys. I’m sorry, it’s going a little slower than I had hoped, but.
Sandhya Kapila (32:58) No, no, thank you. We appreciate you putting all this work in, so we’ll get there, okay?
Kelley Gear (33:04) All right. Yeah. Thank you. Bye bye.