Transcript
Phone Caller #1 (00:00) thanks for calling willamette dental group.
Kirsten Neville (00:00) Thank you.
Phone Caller #1 (00:02) Para español, presione, dos… this call may be recorded and, or monitored for quality assurance purposes. Please listen carefully as our options have changed to schedule change or cancel an appointment or to be directed to your office. Press one. If you have a question about benefit coverage or need to speak with a member services representative, press two for questions regarding a dental claim, patient statement, or to make a payment on dental services, press three. For questions about insurance premium billing or eligibility. Press four. For more information about our offices and providers, visit our website at willamettedental. Com. For Oregon offices. Press one. For Washington. Please hold for the next available representative, para continuar en español presione. Dos.
Phone Caller #1 (01:16) We are currently assisting other patients. Please remain on the line and your call will be answered in the order received.
Phone Caller #1 (01:42) I thank you for calling willamette. Dental. This is Kaylee. And how can I help you today?
Kirsten Neville (01:48) Hey, good morning, Kaylee. Is this the southwest farmington office by chance?
Phone Caller #1 (01:54) This is our appointment center, but we do handle scheduling for our locations.
Kirsten Neville (02:03) I was hoping to speak with someone at that location. My company had sent over a gift to that specific location and I was just hoping to connect with someone there to make sure it was well received.
Phone Caller #1 (02:15) Of course. Yes, I would be happy to help you with this. And just to confirm, can I please get the name of the clinic you are inquiring for?
Kirsten Neville (02:26) Willamette, dental, southwest farmington, in, I think it’s beaverton, Oregon.
Phone Caller #1 (02:31) In beaverton, okay, perfect. Thank you. And can I please get your first and last name?
Kirsten Neville (02:39) My name is Kirsten Neville.
Phone Caller #1 (02:44) Thank you, Kirsten, and in case I do reach their voicemail, if they’re with a patient, can I get a good phone number that they can reach you at?
Kirsten Neville (02:52) Sure. I’ll give you my cell phone number. It’s four, one, two five, nine, six, two four, eight, six.
Phone Caller #1 (02:59) Thank you. And that was four, one, two five, nine, six, two four, eight, six.
Kirsten Neville (03:06) Yes.
Phone Caller #1 (03:07) Okay, perfect. I will go ahead and get you.
Kirsten Neville (03:09) Is there a direct number that I might be able to call that office?
Phone Caller #1 (03:12) I do apologize. Our clinics do not have direct numbers. Everything comes through our appointment center first, but I can get you transferred over to them.
Kirsten Neville (03:17) Okay. That would be great. And should I expect a call back from you as well?
Phone Caller #1 (03:26) So, if I do reach their voicemail, if they’re with the patient, the office will be the ones that call you back directly?
Kirsten Neville (03:33) Okay, perfect. Well, if you don’t mind transferring me, that would be great.
Phone Caller #1 (03:36) Of course. All right. I will go ahead and transfer you now. Thank you for calling and please stay on the line.
Kirsten Neville (03:41) Thank you.
Phone Caller #1 (03:42) You’re welcome.