Transcript
Amy Walsh (00:00) hi, Lisa. Hi.
Lisa Alvarado (00:01) How are you?
Amy Walsh (00:02) I’m good. How are you doing? Good… feeling like spring in Chicago yet? Yeah, it’s raining right now. Oh, okay. April showers, bring me flowers as they say almost April. Yeah… amazing. Cool. So, yeah, thanks for making some time. I’m going to be out for a few weeks as, you know, for my honeymoon.
Amy Walsh (00:29) So I wanted to sync before heading out just a general account touch base. Not too much to share since the past few weeks. I figured I’d give you an update about what Tyler… is his name, right? Tyler and I spoke about, okay, perfect. But any outstanding questions for you before I get into the quick account update?
Lisa Alvarado (00:47) No, I mean, I did chat him, but I’m assuming he’s in meetings just to figure out like what did we agree upon or what are we doing? But, yeah.
Amy Walsh (00:56) Yeah, no problem. Sounds good. So I’ll share my deck, but ultimately what we agreed upon is that he felt we were… too early like he felt we were a quarter early to do an add on for your provider count.
Amy Walsh (01:14) And he’d rather wait till next quarter. I think his thinking behind that is because providers are prorated daily. So the amount you’re basically charged per day for your providers that you have. And since you’re not… at a need right now to increase your provider count because you have consumption across the board, you’re still able to use since you haven’t used all your payer enrollments and whatnot, you’re not at a place where you’d need to add to your contract at this time. I do think next quarter though we’ll have to talk about it again to make sure we’re not trending towards overconsumption is based especially based on some trends I’ve even seen last few weeks, but I think that’s what we came up with for now for the end of qanon, which is today’s last day of qanon. So.
Lisa Alvarado (01:58) Okay. So, can you just maybe go into more detail because yes, I am showing.
Lisa Alvarado (02:11) We’re already at a negative three for caqh management.
Amy Walsh (02:17) Yep. So let me talk you through it. So this is your consumption and you’re exactly right? You’re a negative three on your caqh management. However with a medallion contract, you have flexibility to use products across your various SKUs for your full contract consumption. So even though you’re overconsumed in caqh management and core, you’re under consumed in payer enrollments at this time at a significant amount that we don’t need to be worried about you trending towards overconsumption if your payer enrollments right now are at 225, I’d say we need to get a growth addendum in now. So we’re not trending towards that overconsumption where we would then send a true up invoice immediately to you. So I think Tyler’s perspective was let’s see how the next couple of weeks shape out to see how your payer enrollments are tracking. Because as those start to be more and more consumed, your overall dollars are going to be more consumed, which is kind of showing in this next slide.
Amy Walsh (03:20) So what this is saying is you have 84 payer enrollment requests that are close to closing. So at that point you’ll be at 45 percent consumption of your total contract. So probably in the next three to four weeks which you know, is at about 50 percent and we’re about 50 percent through year one. So you’re kind of trending in a good place, but we just need to keep an eye out to make sure that these other areas that you’re utilizing medallion in aren’t trending towards full consumption or overconsumption.
Lisa Alvarado (03:50) Okay. So then basically what you’re saying is you’ll just take from the payer enrollment and apply it to the areas that were over.
Amy Walsh (03:59) Yes, that’s a good way to think about it for now. But again, if you go over 120 percent consumption, we’ll send you a true up invoice that you’ll have to pay immediately. So we have these conversations very early on. So we avoid getting to that place because ultimately, we don’t want you over consuming. The other piece there to think about too is if you do get to a place where you have way more payer enrollments and whatnot that’s over consumption, that can lead to service disruption internally because our team is, you know, told what a certain number of payer enrollments each of our clients have contracted. So if we’re over exceeding that, there’s more possibility of a service disruption where our team isn’t able to meet the need that you are, that you need. So.
Lisa Alvarado (04:47) Okay.
Amy Walsh (04:49) So, yeah, I think really, we don’t need to worry about this. I think until like early may, maybe even late April, we’ll like touch base on it again. So I did want to have one more conversation about it before I go out for a few weeks and we can sync, you know, end of April kind of see what you guys are trending towards. I think you will eventually need to do some type of add on like we talked about, but I think to Tyler’s point, it’s not an immediate need at this time. Okay? Yeah.
Lisa Alvarado (05:16) Because, I mean, we are, we, I feel like we’ve gotten slammed with a lot of new providers coming on, but I do know that with new providers, there’s old providers that are also moving to another company. So those seats were we’re able to take up, but it’s the payment piece that what I told Latoria we don’t get back, right? So we can, we get the four seats, but we don’t get everything else. So that’s what we need to monitor.
Amy Walsh (05:50) Correct payor, I will say just so you know, payer enrollments does refresh each year. So once you hit September, that will go back to zero, the payer enrollments?
Lisa Alvarado (06:00) Okay.
Amy Walsh (06:01) Perfect.
Lisa Alvarado (06:02) Okay. All right. That makes sense. Yeah.
Amy Walsh (06:08) Okay. Any other questions on this?
Lisa Alvarado (06:11) I do not believe so. No, and.
Amy Walsh (06:16) I’ll send this to you just so you have it. Okay? And you’re familiar with the usage tab within medallion, right? I think I’ve shown you that before to keep.
Lisa Alvarado (06:22) An eye on it. Yeah, that’s where I directed him to go, Tyler. Perfect. I think prior to him talking to you. So I think he went there to just kind of look at a few numbers before, yeah, with you. Yeah.
Amy Walsh (06:35) Absolutely. Sounds good. So, we’ll kind of see how things are trending over the next four weeks. Okay? And then we’ll revisit early, I guess late April, early may and then have another conversation with Tyler based on how you guys are trending. Perfect. Amazing. But yeah, that’s all I had. So I’ll send this to you. Okay? And yeah, anything else? Everything going okay with Lindsay? Other than questions… what’d you say I?
Lisa Alvarado (07:04) Said other than enjoying your honeymoon, where are you guys going? Oh?
Amy Walsh (07:08) We’re going to Japan?
Lisa Alvarado (07:10) Nice. Okay. And what’s the big thing there? What are you guys looking to enjoy over there?
Amy Walsh (07:18) Yeah. So we love to eat. So there’s a lot of different like food markets and all that, which was a big reason why we were interested in going. And yeah, my husband is the type who likes to be on the move and I like to be on the beach if I can be. And we found Japan has a good mix of that. Like Tokyo, we have the hustle, bustle, and then we’re going to okinawa, which is like the island area.
Amy Walsh (07:44) It’s like the Hawaii of Japan to relax. So it’s a good mix of like the things we like to do well.
Lisa Alvarado (07:50) You enjoy yourself be.
Amy Walsh (07:51) Safe out there. Thank you. Yeah, I appreciate that. I’m super excited. It should be really great. We leave tomorrow morning. So just getting everything ready before we go.
Lisa Alvarado (08:00) Absolutely. All right. Well, perfect. Then we will then just connect at the end of April, perfect to see where we’re at. And then we’ll go from there.
Amy Walsh (08:08) Amazing. Sounds great. Lisa. And yeah, if you need anything, Lindsay will be available. So you’ll be good. Okay. Thank you. Have a good week. Bye.