Transcript
Phone Caller #1 (00:00) please hold while I try to connect you.
Phone Caller #1 (00:11) Good afternoon.
Delaney Crowe (00:14) Hi, this is Mindy.
Phone Caller #1 (00:14) Hello?
Delaney Crowe (00:15) Hello?
Phone Caller #1 (00:16) Yes, it is. Yes.
Delaney Crowe (00:17) Hi, Mindy. This is Delaney with medallion. How are you doing?
Phone Caller #1 (00:22) I’m good. Thank you. How are you?
Delaney Crowe (00:23) I’m good. Thanks for asking. I saw and I wanted to follow up. I had a couple questions. I figured it was easier just to hop on a quick call. Are you free for a few minutes to chat?
Phone Caller #1 (00:34) Okay… sure.
Delaney Crowe (00:37) Okay, great. Yes. So, I appreciate the background. That definitely helps. And I just wanted to clarify because I checked out your guys’ website and it seems like you’re an RCM, correct?
Phone Caller #1 (00:52) A, what?
Delaney Crowe (00:53) Like if you’re a revenue cycle management company?
Phone Caller #1 (00:57) Yeah, but I only do credentialing. So, this is only for the purpose of credentialing.
Delaney Crowe (01:02) Okay. Only for the purpose of credentialing. So, just wanted to just had a few questions. I know that you mentioned, I think it was 200, just 200 providers, but constantly adding more. So, what, how many, do you know, how many people you’re looking to onboard? Or how many providers you will need to get credentialed?
Phone Caller #1 (01:27) I don’t know. We never know how many we’re going to have right now that’s what our totals are, but they are constantly bringing on new clients. So I really don’t know what if there’s like a max, I have no idea. It changes. So, yeah, I don’t know with the program that we were previously using, we, our contract allowed us a 1,000 records.
Delaney Crowe (01:39) Yes. Okay. Then.
Phone Caller #1 (01:49) Provider records of that 1,000, I think our total usage was 253 records, and I think some of that included providers that left our group and that we archived, but we kept their data within the program and just archived them. But I think they still counted as our record count. So like I said, I think we have just under.
Delaney Crowe (01:50) 253. Okay.
Phone Caller #1 (02:11) 200 actual active providers. And then I don’t know it was like 60 something as far as the archived went. So I’m thinking maybe that’s what that was. But yeah, this would just be for the purpose of credentialing. What happened is we were using another program and over the past several months, we have not been able to reach their tech support. And then recently, I think the last communication we had with them was early February when we were having some issues logging into the program. It required some updates that they had to do for us behind the scenes. They seem to have done them, which has kind of bought us a little bit of time. And now we’re getting some other issues, but we’re also adding a person to our credentialing team.
Delaney Crowe (02:49) Wow.
Phone Caller #1 (02:55) And so we need another user added to the account and they’re the ones that have to do that. And now we absolutely can’t reach them at all. Internet, says that they are permanently shut down. So we cannot as of this morning, we can’t even get into the program anymore and access our information. But on a positive note, because I’m old school, I have a lot of our data in spreadsheets.
Delaney Crowe (03:09) Oh my gosh.
Delaney Crowe (03:20) Okay.
Phone Caller #1 (03:20) So there’s, that we at least can have access to. But yeah. So that’s kind of where we’re at right now. But as far as ongoing record count or provider count, I don’t know what the like if there’s a maximum of what they can handle, the more we bring on more clients, the more our company hires more people to handle the billing. So I just don’t know what that number could end up being. Is there a limit to what you guys can manage?
Delaney Crowe (03:23) Yeah.
Delaney Crowe (03:47) No, I just wanted to ask because often with, you know, working with revenue cycle management companies, sometimes they want like a pay as you go model because depending on, you know, how many providers and whatnot, or like, or what their clients’ needs are right? And like maybe that’s unpredictable or not. But we do have a minimum annual spend. So I just wanted to see if like maybe there was any hesitation there with that. And if it made sense, you all?
Phone Caller #1 (04:18) Yeah, as far as all that goes, the billing side of this, I don’t know you would need to talk to harmony, the person that was included on these emails. She would handle the contract with you guys. If we went with you and be able to provide that to our boss basically is what she needs to do.
Delaney Crowe (04:30) Okay.
Delaney Crowe (04:35) Okay. Sounds good. And I, yeah, I tried giving her a reign. So maybe I’ll just, I’ll connect with her on that too and make sure, that, you know, isn’t going to be a hurdle.
Phone Caller #1 (04:46) So, what is the requirement to establish an account?
Delaney Crowe (04:51) Yeah. So we just, we have a minimum annual spend. So we have, so it’s a 50 K minimum a year. It’s not a pay as you go type of model. And so that’s what I just wanted to be transparent about that. Sometimes, you know, working with revenue cycle management companies pay as you go is kind of the preferred method, but we do have a minimum annual spend.
Phone Caller #1 (05:18) What does that mean? Minual? I’m sorry, minimum annual, what?
Delaney Crowe (05:21) Minimum annual spend like as in like that is where it starts as far as like working… with medallion and getting set up with us and like how, so depending on if you have 200 providers or if you have less like no matter what, that is the minimum contract. We’re just an enterprise level software. And so that’s kind of, you know, where that comes from. But I’m happy to chat with harmony if that makes more sense and see, you know, where her head is with that. And, and then we can go from there.
Phone Caller #1 (05:55) Okay. You totally lost me with that. But sure. Okay. Yeah, I don’t know what any of that meant. So that didn’t yeah, I don’t know. All right. Yeah. Talk to her. Like I said, we’re in an urgent need, to find something quickly and somebody I know gave me a tutorial in medallion because they use it.
Delaney Crowe (06:09) Okay. Oh, great. Okay. Awesome.
Phone Caller #1 (06:14) And, they gave us, they gave us read only access because we’re kind of credentialing some of their providers so they can do some services for our group. So, we don’t have the ability to go in and enter any data or, you know, do anything in there. We can just see it. And it does seem pretty user friendly, but she did offer to give me a hands on tutorial the other day from a user’s perspective, you know, and tell us what she does or doesn’t like about it, which there was a lot of likes there. I don’t think she said there was anything she didn’t like.
Delaney Crowe (06:31) Yeah.
Delaney Crowe (06:41) I’ll go.
Phone Caller #1 (06:43) We do like the fact that we could actually submit directly to the payers within the program. That would be amazing because we spend so much time submitting to payers and reaching out for follow ups and, you know, trying to get updates and all that stuff. So, I see that being a huge time saver in what we do if we can get this to work. So again, as far as that minimum annual send, I don’t know what that really means as far as this goes, but.
Delaney Crowe (06:50) Okay.
Delaney Crowe (06:59) Yeah… absolutely.
Phone Caller #1 (07:08) Hopefully harmony can answer that for you or decide if this will work for that then I don’t know.
Delaney Crowe (07:15) Yeah, that makes sense.
Phone Caller #1 (07:16) But, yeah, we’re in a hurry.
Delaney Crowe (07:18) Okay. And just for my context, who, what was the organization that referred you or like who? Just so I can see if maybe they’re using medallion in a similar way that you all would.
Phone Caller #1 (07:31) Smile southwest medical imaging.
Delaney Crowe (07:33) Southwest medical. Oh, okay. Amazing. Yeah, yeah. Yeah, we know them.
Delaney Crowe (07:37) They’re great. Okay. Well, that’s good to know. I appreciate the context that’s super helpful. And I will, yeah, I’ll take this back to my team and hopefully get in touch with harmony. But thank you so much. I appreciate you chatting briefly and that makes a lot of sense.
Phone Caller #1 (07:53) Okay. Yeah. And if you, if we can set up a tutorial with you as well, even though I did the one with this other person, then my coworker can join in. I don’t know if harmony needs to be on it or anybody else, you know, my manager or whatever wants to be part of it too, but we would like to maybe see, you know, a tutorial with you versus, you know, who we did. So in case there’s more that you can show us than what she did. So, yeah. Like I said, we’re in a hurry. So anytime we can get that set up, the sooner, the better would be great.
Delaney Crowe (08:21) Okay. That sounds great. Well, yeah, I’ll definitely get back to you as soon as possible, but appreciate you chatting with me briefly, Mindy. And I look forward to being in touch.
Phone Caller #1 (08:32) So one quick question, my, it person made sure that I need to ask this, is that since we no longer have access to the database we were using, are you guys able if we go with you? Are you able to move our copy our data from excel spreadsheets into medallion?
Delaney Crowe (08:49) Yeah. So we’re an end to end solution. So we’re able, like if we’re able to get over any information for sure. So, yeah, at a high level, yes. Yeah. And, someone… else can kind of go into the weeds of like what exactly, you know.
Phone Caller #1 (09:00) Okay. Good.
Delaney Crowe (09:07) Medallion, all the products, and, you know, kind of getting get into the nitty gritty of, what we all do. I usually have these conversations at a super high level, so that’s why I was calling, just wanted to make sure that, you know, it made sense for us to continue chatting, but I will definitely get back with my team, and then get in touch with, you all, and find the time to connect.
Phone Caller #1 (09:32) Okay. Sounds good.
Delaney Crowe (09:34) Awesome. Well, thank you so much, Mindy. Have a good day and I will be in touch.
Phone Caller #1 (09:36) All right, you too. Okay, great. Thank you.
Delaney Crowe (09:38) Okay. Bye.