Transcript
Naomi Denson (00:00) hello? Hi, hi, hello, apologies for being late. I got stuck on another call. All good. All right. Let’s see. So we’re going to do payr enrollment training today. The call is being recorded. I know you guys have already been in here and submitting requests and things like that, but we’ll just do our deep dive… and then I can answer any questions that you guys have come across. Feel free to interrupt me, ask me to repeat something again if I’m going too fast or you have any questions. Sound good? Yes, awesome. I think we have everybody on my screen. All right. So all of the payr enrollment essentially will be through the payr’s tab.
Naomi Denson (00:52) However within the group profiles that have enrollment requests going on them, you will be able to see all of the payr’s related to just that group, as… well as individual provider profiles will also have a payr’s tab just like this. So you can see it broken down at the individual provider level. But from the payr’s tab, this payr list is built based on requests made in the platform. You can use these. You can see the total volume of the requests for the different payr’s here, and how they’re broken out, what general status that they’re in. And you can also just click in here to go to the enrollment requests for all the enrollment requests for just that payr. If you just click into enrollment requests, when you come in here, it’s going to give you all of the enrollment requests for groups and providers, but you can toggle and break those down with these boxes here. You can see all of the group enrollment process requests and all of the provider requests separately. Looking at the all you can see or any of these buckets, you can see them broken down over here. So there’s a total of 81 requests that have been made when they are in this requested bucket. That means that they, you’ve requested them in the platform, they are either pending moving to intake or if they sit here for a while, it’s because the profile is not enough complete enough to push it forward to intake into our processing bucket. So provider’s profile is only at 50 percent or they haven’t attested or they have action items. It’s going to sit here until it becomes a workable state for our intake team. After that, it pushes over to our processing bucket. This is where intake app submission and follow up live. So you see these request statuses here. They’re either payor processing medallion processing or you’ll have intake statuses here as well. And then so, this is the request status. This is like a general status. And then you have the specific status in the next column, application, submitted, intake, complete assigned. And then it’ll go into following up. So you’ll have all of those in this bucket here needs attention. These are all of your lines that are being held up by tasks. So whether it’s from our intake team right here or from our payor enrollment team, maybe the payor’s reached out and asked for something else. Something requires a wet signature or we need further information, those can sit in this bucket too. All of the tasks are in the overview tab for you to see. One thing to keep in mind about this number here. You can see 62 needs attention. So 60 lines are being held up, but say we need the same thing for this one provider. For all three of these requests. We can bundle that into one task. So you might see I only have 50 tasks. Why are there 62 on hold? It’s because some of the lines can be grouped together especially in intake. If we need the same thing for the provider’s profile. Just looking at… this provider here, that… is on hold in the provider’s profile. If you see an intake task, you’ll go to the provider’s profile and click overview, you can see the tasks here. So if we open this one up, intake team is asking for this. So this is holding up all of those requests because we need the updated Coi. I think we touched on this one in our call on Friday or one similar to it.
Naomi Denson (04:51) But you can see any of them that are pending tasks and that’s the reason why they’re in this line. Just keep in mind if they do have a task open that is in review and has not been marked as completed, that contractual 10 day SLA for submission is paused until the task is resolved. When enrollment requests are completed, we’ve verified with the payor, then providers and network participating and we validate all the information on the request line, the tax id practice locations, etc, it will move into the completed bucket here. So it’ll move into completed it’ll. Also roll over into the existing enrollments over here. So it’ll live here as a completed request. But it’ll also populate in the existing enrollments for reporting… on hold. Most of the time. These are going to be on hold because they’re pending dependencies. They have a prerequisite enrollment that has to be done first. So for Aetna, you can see on this line, it… is pending the group’s enrollment to be completed. So there are some payers that will, if there’s no group contract, it will block the individual provider requests. Other times, if you requested medicare advantage, or managed medicaid lines of business, for example, and the provider had a medicare and, or medicaid request in process, it would be linked to those requests and put in this pending dependency status. You can see which requests are blocking or if they are blocking other requests right here. So as soon as this group Aetna enrollment request is marked as completed, it will flip this status into a dependencies met status making it workable for our teams. Again. So it’ll automatically push it back to our teams once the dependent enrollment is resolved. And then you also have stopped either you requested it in error or you were, in this case, you guys were playing around in the beginning of implementation and submitted them. And then we stopped them because they weren’t needed yet. But you can request to stop lines through support team through your engagement manager after implementation. If you requested it on accident, you requested, it hasn’t processed yet and the provider leaves whatever the case may be on all enrollment request lines. When an application is submitted, we’ll go to this one. You will see notes. So application submitted. You’ll have all of the details how it was submitted. Cigna, they require you to do a phone call. So it’s got all of those details here. And then it will show the next follow up date is due after an application is submitted. Standard process is to follow up every two weeks. So if it were let’s see. Is this another cigna line? Let’s see, If it wasn’t a cigna application and it was an actual submission via a portal online, a PDF application. You’ll see the status change to application submitted here. And then you’ll have all of the details, how we submitted, what link we used to get to, what type of application, et cetera, all of the dates. And then also copies of the application will be attached here for you along with any supporting documentation that was uploaded with it. And then the confirmation that the application was received. Anytime we follow up, you’ll have a similar note to this follow up method, email phone call, who we spoke to, what the reference number was, when they respond to our follow up email. And we add in additional notes. At additional notes. You’ll see a copy of that email uploaded. So you can see that in the communication between… us. If you ever have a question online, need to stop a line, have an update for a line. Sometimes payers will send requests or welcome letters, things like that directly to you and leave us out or they mailed them to you. And you get it before we get to our next follow up date. You have this get support button from the notes line. So when you open the notes from a line and you click get support… it’s going to open up our support chat here, which is going to tie this request or ticket directly to the line that you selected from. You can say, request to hold request to cancellation request, an update, provide an update or other. So this creates a ticket to keep track of and a historical record of the question or update for your reference. So if you ever have anything urgent a request, you submitted it and you forgot to add something. Always make sure you tag in support through this way. And don’t just add a note. Our team is not notified. If you’ll leave a note on a line, always go through support especially if it’s something urgent or important that needs to be monitored. Does that make sense? Any questions about that?
Naomi Denson (10:18) You have all of these filters here. You can filter set, you know, if you want to see things in a certain order and you sort them. So we want to see these in alphabetical order. Every time we come in, we want these filters. We only want to see this group or this state. You can set bookmarks here. So if you created a bookmark, you would just click add bookmark, give it a name. And then every time you log back in, you will have that bookmark saved. So it will take you straight to those filters that you have preset. You can have as many bookmarks as you like. There’s no limit. If you need to update a bookmark, you do have to delete it and then create a new one. You can’t just update the bookmark settings unfortunately. But all of these enrollment requests here, you can export into a CSV file or to a report if you ever need that externally just to look at statuses. And like I said, if you’re on this all button here, it will give you all of the completed ones as well as the ones in progress. So you’ve got all of the details for the enrollment line here, the payer, the provider, the group, the practice location you’ve requested to be tied to that status… lines of business requested. And then at the end, you have the date that it was intake, complete date, it was submitted, the date you created, this is the date that you submitted the request. And then you can have the effective date, revalidation date. You can manage which columns you see or don’t see through the settings icon right here in the corner. Any questions so far?
Naomi Denson (12:07) No. All right. And then actually making the request which I know you guys are familiar with. But the request button up here in the top right corner, new payer enrollment request. So this is for net new requests. It’ll always default to being medallion owned. If it’s something that your team is submitting, your team is going to own the follow up and medallion’s not touching it. You just want to put it in here so you can track it. It would be zarminali owned. And then you choose group or provider. If you choose provider, you can either choose multiple providers and one payer or one provider and multiple payers. So it gives you the options first for that specific provider’s groups that they are associated with. If you choose any outside of this, maybe they’re going to start seeing patients under a different group or different tax id, but they’re not associated with. You can go ahead and still request the enrollments under a new group, new practice locations. But it’s going to show you that from here on out after you submit this, they’re going to be added to that group profile with an association as well. You’d choose your payers. It’s going to show you first the licensed state that provider has on file. And then you can choose the payer. So say this was a brand new provider. You have this first button here. So if you had existing enrollments loaded for this group, and we’ll just do one that we do have one for. So if you have existing enrollments loaded for the group, it’s going to show you all of those here that have loaded. It’s going to show you if it’s already been enrolled. If there’s an enrollment in progress, and it’s only going to let you select those if they have not been enrolled already. But it’ll also show you like a checkbox here. If there were any to select. So you can bulk select all of the group payers. If there were any enrollments in process, you could also select the enrollments in process for the group. But you can also just start typing in here to search for the payers, it’s already enrolled with uhc, but we have a lot of different variations of payer names. So if you aren’t sure what the standard name is in medallion, you can just start typing what, you know it as. And likely we have it as a commonly known as name that will help drive you to the correct payer.
Naomi Denson (14:46) I’m not actually going to submit this, I promise but I’m just going to show you here. I’m just going to select this payer. It’s going to flag you if the system doesn’t find any existing group enrollments for that group or that payer, it’s going to say, do you want to add the existing enrollment or do you want to enroll the group? So if you say, yes, we need a group contract for this. We don’t have one yet. You can click that it’ll create a separate request for the group and a separate request for the provider. And then you’re going to choose the lines of business that you want. It’ll. Only allow you to select lines of business that our team has confirmed the payer offers. So it won’t let you select any that are not available for that specific payer. Clicking next, this is going to show you the practice location. So you can select all practice locations that are associated to the provider under that group. So it defaulted that there’s only one. And then on the next screen here, you have the option to elect if you want the provider to show in the payer directory, yes or no, or it varies if you choose, it varies, it’ll give you the options here to give further direction and then desired effective dates. You want it effective on the submission date where you want us to try to obtain the provider start date at zarminali from their profile or at that practice location for the… payer, or there, you can select a specific date. And then on the next screen, yes… let’s do that. You can add any additional notes that you might have that might be relevant or not. It’s totally optional. And then you just click submit. So it will give you this flag, final enrollment decisions and effective dates are controlled by the payer. So we can request the effective dates that you asked for, but they might not issue… that one depending on what their rules are. So just keep that in mind that you can request a specific date. But if it… exceeds what their limitations are. So they say they can do a 90 day back date and you submit it and… requested a date that was 100 days prior. We can’t control what their decision is on that. For demographic updates. You have the option to do single demographic updates for just one provider or group with a single payer. Or you have the bulk demographic update option, which is pretty cool. So we’ll say a provider changed their name. We’ll just select a provider here. It’ll only let you select providers that have existing enrollments. Loaded into the system. So you can say, I want they’re going to start at a new practice location. I want to add a new practice location. So they already have this one. We’re going to add this one or we need to remove a practice location and we want to remove the old one. She’s not working there anymore. So it’s going to tell us why does it always do that to me? It’s going to tell us you want this one added and this one removed. You change your mind. You can just click this little X button, deselect that. And then we’ll say they changed their name. You can say which aspect of the provider’s name is changing. She got married. Her last name is changing. It used to be this. Now it’s this. You can say provider was married, divorced, legal name, change, whatever, any optional notes that you want to add there, you can do that. And then on the next screen, you’re going to select the enrollments you want that to apply to. Obviously, if they’ve changed their name, you want to apply it to all. So it’s going to show you all of their enrollments that change would apply to. And you can just select all it’ll create a separate request for each of those payers.
Naomi Denson (18:53) If we did group, it would be the same thing. So we can add practice locations. We can do this.
Naomi Denson (19:05) And then on the next screen, it’s going to show you all of the existing enrollments that we imported and you can, it’s going to show what does it say? Enrollment ending? Oh, it’s because there was an end date that was put in there, but you can select all of them in bulk to submit nine separate requests with one action in the platform. Another way to do this is through the existing enrollments tab. So you can find the existing enrollment that you need an update on… and hover over the three dots to the right request demographic update. It’s going to pre populate it with that enrollment record. So this provider, this is the enrollment we’re selecting off of. And these are the changes that we need made. When you do it from a specific enrollment, it’s going to pre populate it with the address location that’s already linked to it. So if you need to change practice locations, you only want to add new ones. So if it populates with one already here, leave it here unless you truly want to remove it, then you can push X. And then it’s going to show we’re removing this one. So if you submitted the request like this, the demographic update is going to go out adding these two practice locations and terminating this one. Does that make sense?
Naomi Denson (20:38) Add that back in there. So we want to make sure that we have current existing and added left in this box before you submit.
Naomi Denson (20:50) Also from the existing enrollment screen is where you can request revalidation. So say you get a letter for a revalidation date is not in here. You can edit the enrollment to add the revalidation date that was provided to you. So this has the box checked because we don’t have one. You would just uncheck this box, put the date in and then hit save… and then requesting a revalidation from the existing enrollment line. You would select who’s working on this medallion. It’s going to pre populate with that provider’s information and that enrollment. And then the only question it’s going to ask is, have you received a notice about your revalidation? Have you received a letter or an email or something notifying you that this is due. You’re going to select yes or no. If you select, yes, you can upload the attachment for us. If you say, no, we’ll do our due diligence, follow the payers standard revalidation processes or reach out to them to confirm what’s needed.
Naomi Denson (21:52) Any questions there?
Naomi Denson (21:59) Also on this enrollments tab, if you have enrollments that you’re currently working on outside of medallion, you can receive approvals for them but they were not loaded with the original imports or going forward. Anything that comes up as being approved, you can add the existing enrollments through this method. So you can choose the enrollment type. Is it for a provider or a group? How did you submit the enrollment? Was it a direct enrollment or is no credentialing required? Like some profession types, they don’t require to be submitted to the payer? They don’t require any type of enrollment step. They just bill under like a supervising position. So you could say, no credentialing required. You just want it in the platform so that you can see from a source of truth perspective that those providers can see that patients under that payer, but there’s no actual work needed. There. Does that make sense? Okay? And then you would just select the provider, the group that they’re participating with. And then the payer information, fill in the details. So you have a couple of different options down here, shared across all locations and lines of business. So they have one provider id, one effective date, one revalidation, date, one approval. If it varies by location, you can add in, you know, they have multiple locations here. And then you can put in the different details for the separate effective dates, separate lines of business, et cetera. If it varies by lines of business, they were approved with commercial first. And then you later added managed medicaid, you can vary it that way as well or vary by location and line of business. This is the most standard that I see though, but the options are there.
Naomi Denson (23:54) The caqh management, this is where you will see all of the caqh management requests for providers that have been enabled for this. You’ll see the tag here. If they have not provided their login, you can see these that are sitting in queued because they have not completed their profiles yet they’ll be assigned.
Naomi Denson (24:14) Once the provider completes their profile… they have similar statuses like PE does, or pay enrollment. So client input requested. So the agreement has not been signed, the provider has not signed their medallion agreements yet. So those are on hold. You’ll see when we’ve completed them and it’ll update the last attestation date and the next reattestation due date. So I think it’s 60 days prior to this reattestation date. They’ll pull back into our queue to be monitored to be reattested when they’re due… with the caqh management, you can see tasks for things like missing login, or if we have a login and we try, it doesn’t work.
Naomi Denson (25:05) The password’s been changed. We’ll task out for that. Also, if they have another employer that has information in caqh, that is preventing us from completing the attestation, we’ll task out to the provider to complete that piece. If it is not relevant to any information that we have in medallion in their profile.
Naomi Denson (25:28) You have the analytics dash here. So with the analytics dash, you have your payer enrollment summary. It’s going to show you the in progress requests where… they’re living right now. So we’ve got some that are sitting with you. All some of them are in medallion’s hands to be processing and some of them are with a third party. So they’re at the payer. I don’t know why that says.
Naomi Denson (26:06) I’ll have to look into what third party means because I know we have more at the payer than that.
Naomi Denson (26:14) You can filter this by the request date. So if you only want to see reporting for enrollments that you requested within a certain range within the last three months or six months ago, whatever the case may be, you can filter this out. However you want. You’ll see an outline of all of the in progress requests here. With this report, you can export this into a different file type to have an external report sent to you. It’ll highlight all of your completed requests, total completed requests by month. And then it’ll show you the individual enrollments requests. Just like up here… let’s see… okay that’s the status with. Okay. So it’s the status is with you. So that means that there’s tasks… I think they should rename that… one turnaround times, all of your turnaround times will start populating in here as we get completed outcomes. So it’ll say how long did it take to get from the time we requested it to the time it was submitted from the time we requested it all the way up until it was confirmed completed. So you’ll see that in average turnaround times by month, calendar days by the payer, broken down by calendar days, and by the specific state broken down by calendar days, every one of these chiclets in this report is exportable. So you can export all of them into separate reports.
Naomi Denson (27:52) Any questions so far? You guys are very quiet.
HarrisonLamons (27:59) Is all this making sense? Addie? Angela, Sharonda?
Sharonda Caceres (28:03) No, this definitely makes sense to me. I think the analytics report is going to help us tremendously with metrics. And I’m trying to see if we can build out metrics from this dashboard by any chance? Or are we solely going to focus on reporting?
Naomi Denson (28:26) What do you mean?
Sharonda Caceres (28:28) So, like I’m working with Haley, right? To figure out like what are our metrics from the time that we get, you know, the provider’s application, all of that. Is there a way that we can track like from the time the account was set up in medallion, to when it moves over to pay enrollment? Is that possible? I,
Naomi Denson (28:51) don’t know that it gets that nuanced with this one, but the provider onboarding report… will show you that… some of those details. So it’ll show you like, yeah, how long from the time we invited the provider, did they accept their invite? How long did it take them from the time they accepted their invite to complete their profile? And then how long entirely was that turnaround time? How long is it taking them on average to complete all of their requirements?
Sharonda Caceres (29:25) Harrison, do you feel like that would help you or?
HarrisonLamons (29:32) What specifically was that again?
Sharonda Caceres (29:36) With the metrics and everything based off what they have? Yeah.
HarrisonLamons (29:42) Not only when we met last week too, I kind of shared some of my thoughts around what would be helpful from a metrics standpoint. So, yeah.
Naomi Denson (29:53) Yes, yes. And I’m going to discuss with the reporting team. I have to go back and look and make sure they saw my post to them or my request that I put in.
Naomi Denson (30:08) But I think this is a good starting point and I can see… if it’s possible. I know that there may be some, if we have anything available already that would put into, are you wanting to just know how long it took from the time they were onboarded to the time the first request was made or until the first request was completed?
Sharonda Caceres (30:30) Actually, that would be helpful. Yeah. When it was made, and when it was completed, okay?
Naomi Denson (30:36) I can add some more detail to that to see if that’s possible to be added or combined into this report. Okay? You will see, you can see all of it in the provider, the payer enrollments for when they were submitted. And all of that. Let me see if there’s anything in here.
HarrisonLamons (30:54) Yeah, guys, things we’re going to try to track Naomi are from credentialing.
Naomi Denson (31:00) Approved.
HarrisonLamons (31:01) Date to enrollment, submitted by medallion date. And again, we have to add a column in here of like when they’re actually quote credentialing committee approved. We could think about doing that.
Naomi Denson (31:16) But.
HarrisonLamons (31:17) there’s that date and there’s obviously the date Shauna that you guys put in the request to medallion. Then there’s the date of medallion actually getting the applications out the door. And then the final date of when the payer approved each plan.
Naomi Denson (31:38) Yeah. Where did my screen go? Hold on? I just lost my screen. I was swiping with my mouse pad. Okay? Yeah. So I, yeah, I can definitely see if we can get that level of detail. I have not seen one like that before. So I don’t know if it’s canned. And if we were to build something like that, it could come with additional like customer reporting costs, but we can definitely gauge what that would be to.
HarrisonLamons (32:15) Build.
Naomi Denson (32:16) That kind of report.
HarrisonLamons (32:17) The standards you have today around enrollment are, I assume you’re tracking like, the payer approval date, your submission to payer date, that should be stuff. You guys just are already tracking on their own, right?
Naomi Denson (32:29) Yeah. So in the enrollment requests, it’s not the payer approval date because they could approve it three days ago, but our next follow up isn’t until today. So we would mark it as completed, but we would put the current effective date. So you would see the time you like you created on this date. You submitted it here. We submitted it to the payer here and this is the effective date that they gave us.
HarrisonLamons (32:56) Okay. That’d be the effective date of like, yeah, the payer being, yes, writer being par with the payer. Yes. Okay. It would be nice to understand. And even if there’s a day or two lag of when the payer… became, you know, when they marked the provider as effective versus when you guys actually noticed it because, that effective date can be a little bit misleading because let’s say the,
Naomi Denson (33:20) effective date was two.
HarrisonLamons (33:23) weeks after we submitted it to you, because they backdated it. That doesn’t tell me how long the enrollment actually took to get done that’s. That’s kind of the more important thing for us to track is like on average, is it taking blue cross 30 days to give us an effective date? Is it taking them 60 days to give us an effective date?
Naomi Denson (33:39) Yeah. And, that will be in, the… turnaround times down here. So, it’ll say this payer is taking this long to process your applications from the time of submission? Yes.
HarrisonLamons (33:55) Would I be able to get at that data like on a monthly basis, say for the month of March, our average turnaround time was X, number of days?
Naomi Denson (34:03) Yeah, it does it by month.
HarrisonLamons (34:05) Okay. Got it. All right. Thank you.
Naomi Denson (34:12) Any other questions there?
Naomi Denson (34:18) No. Anything you want to see again, of these tasks that you want to look at that you might have questions about, I know you guys, are working through these and yeah, does.
HarrisonLamons (34:33) Everyone on our team, understand our role in this when they send us a task and where to find it and what we need to do.
Sharonda Caceres (34:40) Yeah, we understand it. I think well, the majority of this is, we don’t have a Coi to cover uc iv C under zp central. And so that’s a blocker right now for us. And that’s something that we have to get with Robbie on when he gets back next week. Okay? And everything else, Abby has reached out to the providers to ask for additional information and stuff like that between what yesterday, this week, yesterday and today. So, we’re just waiting for them to get back to us on that. Okay? If.
Naomi Denson (35:20) you do come across any tasks that you aren’t sure about or have questions or want to flag to me, just let me know. I can always take that back to the team and say, hey, what’s the deal with this? Can we bypass this, or whatever if it is something that maybe doesn’t make sense or is already there and they, sometimes they’ll reopen it and you’re like I already did this. So we can definitely deep dive into any that you might have questions or concerns about.
Sharonda Caceres (35:47) Thank you, Naomi. The last question that I have is for the cois, right? For zp central. So we have a Coi in there. The question, is, does it need to cover our practices?
Naomi Denson (36:05) Does it need to cover your practices? Like does it need to name your practices?
Sharonda Caceres (36:09) Yeah. Does it have to name it?
Naomi Denson (36:12) I… have not seen that as being a requirement that it names the practice locations individually. I have seen cois that do, okay. Have the practice locations individually listed on the Coi.
Sharonda Caceres (36:30) Right. So here’s the thing, this is the Coi, right? For zp central as a whole, can your, I’m assuming, and then let me know if I’m wrong or not. But I’m assuming this is what your medallion is looking for something else outside of this because we do have that’s the Coi for the group?
Naomi Denson (36:52) Okay. This is the Coi for the group.
Sharonda Caceres (36:55) So,
Naomi Denson (36:55) what they’re looking for is your group profile name is zp central. Pllc, the certificate says zarminali health inc. So it’s not matching with the group name that we would put on an enrollment application and that’s what payers will look for is that it matches the group?
Sharonda Caceres (37:15) Okay. So, I think we need to check in with Robbie about that which we can.
HarrisonLamons (37:21) Do, yeah, check in with Kristen and copy me and Robbie, because I know Robbie’s out right now, but check in with Kristen first. We at least get it rolling.
Naomi Denson (37:29) Okay.
Sharonda Caceres (37:38) Now, let me ask you this. If we were to fix that, let’s just say, right? Would that push all of our enrollments through?
Naomi Denson (37:54) It doesn’t look like there’s any tasks. Let’s see, looks like you guys provided for this group, please mark as complete. When loaded. This has been uploaded. They said, thank you, so they must be.
Sharonda Caceres (38:14) Because I can check, like I said, I can check in on our side, I just want to see if that, if this is, if that is causing the holdup because, you know, even still, we would have to go back to our insurance change like, you know, I just want to kind of verify that.
Naomi Denson (38:30) Currently, that’s not the holdup for your group enrollments. It’s still saying that there’s practice locations missing information. I found a few that need answers, see below. So, 324, they came back and said that these three locations are still missing. This information. Has that been? Yeah.
Sharonda Caceres (38:51) I responded back to them letting them know that those are not open. Those locations are not open. Yeah.
Naomi Denson (38:57) And I thought I did too.
Sharonda Caceres (38:59) Yeah. Now.
Naomi Denson (39:01) That now that you say that, and I’m looking at this.
Naomi Denson (39:12) Let’s see… was that 324?
Naomi Denson (39:22) Pending enrollment tasks, let’s see. Okay. So, I had sent a response back on March 20 fourth that said our recommendation is that we remove those three locations from the enrollment requests and then you would request demographic updates closer to the opening to get them added. So if you’re okay with that.
Sharonda Caceres (39:41) Yeah, I’m okay with that move.
Naomi Denson (39:42) These forward. Okay. Yeah, I sent that. I didn’t get a response on that one. So I was that’s why that one was still sitting here?
Naomi Denson (40:04) All right. I will alert the team to remove those locations from the request so that we can move forward.
Sharonda Caceres (40:12) Okay. And then again, with the Coi, is that an issue or not an issue it?
Naomi Denson (40:21) Doesn’t appear to be an issue because they accepted it. Okay. Yeah. So usually they’ll review when you mark a task complete and say this has been uploaded. They’ll go look at what’s been uploaded before they mark it complete on our end. Okay. Hey guys.
HarrisonLamons (40:36) It’s Tron, I got to drop for a call with Kristen about something, but thanks. Yeah, sure. Appreciate it.
Sharonda Caceres (40:41) Bye. Thank you.
AbbyMeagher (40:45) So, all the cois that are sitting like in our overview task bucket, are… we supposed to be doing something with those now or mark them as complete or?
Naomi Denson (40:57) All of the Coi tasks? Yeah. So if it’s for an individual provider, it’s asking for the provider specific Coi that matches that group?
Sharonda Caceres (41:10) Let me see which provider is this?
Naomi Denson (41:14) Amanda mccrory?
Sharonda Caceres (41:18) So, here’s the thing with this, right? So when we acquired them, they have their own insurance… yes, from the groups in like, how should I say it? So they… have their own insurance under uc iv C, right? Yeah, which is what we’re looking at right now. We did not officially move them over to our Gallagher insurance yet, because they still have active coverage and they’re not coming until July. So, technically speaking, since we own that group, technically it.
Naomi Denson (41:59) Is covered, right?
Naomi Denson (42:06) Okay.
Sharonda Caceres (42:12) So, they’re not going to move under Gallagher’s insurance like the individual providers until July. Okay. Yeah. And then,
Naomi Denson (42:24) let me, okay, let me dig in with the team on that. Sure, and see if we can just put that, you know, as a nuance for now. Okay? For those who accept the other one because they’re providing their own coverage until July, okay?
Sharonda Caceres (42:40) We would appreciate that. Thank you so much. Yeah.
Naomi Denson (42:43) Absolutely. Let me, I’ll ping them and see what I can push along if anything. Okay? If they’ll accept that. All right. Anything else that I can… look at with you in the last couple minutes here?
Sharonda Caceres (43:03) No, not at all. All.
Naomi Denson (43:04) Right. Well, I will jump off here and I will go straight to the intake team and start hammering them with questions. I.
Sharonda Caceres (43:12) We appreciate it. Thank you so much. Thank.
Naomi Denson (43:15) You absolutely all.
Sharonda Caceres (43:17) Right. Talk to you later. Bye you too. Bye.
AbbyMeagher (43:18) Bye.
Naomi Denson (43:18) Bye.