Transcript
Kim Jackson (00:00) good afternoon.
James Donachie (00:03) Hey, Donna. How are you?
Donna Colavecchio (00:04) Good. How are you?
James Donachie (00:06) Oh, I’m getting, I guess it’s officially the second half of the week by like an hour.
Nic Schisler (00:14) How?
James Donachie (00:16) Are you guys… doing good. Do you guys have any, do you guys have Friday off? Did I ask you guys this?
Kim Jackson (00:25) We don’t we do not.
James Donachie (00:27) Okay. What the heck? Neither do we?
Kim Jackson (00:32) Are you saying for Easter?
James Donachie (00:34) Yeah, I think it’s good Friday, right? Good.
Donna Colavecchio (00:36) Friday, yeah.
Kim Jackson (00:38) See, I would have expected Easter Monday off like the day after, yeah.
James Donachie (00:44) I’ll take both. One of the other would be great. But,
Donna Colavecchio (00:48) exactly.
James Donachie (00:50) At my previous company, I worked with like we had a large european office and they had the best holiday schedule. They just like, they had a long weekend like at least once a month, and that’s the way that’s the way you got to do it, that’s we need to adopt that.
Kim Jackson (01:09) Right. Yes, that would be nice.
Nic Schisler (01:12) They.
Donna Colavecchio (01:12) also get like nine months maternity leave in england, I believe.
James Donachie (01:17) Oh, yeah. Yeah. They do get like a really and I think some of the other countries are even longer than that, which.
Donna Colavecchio (01:27) Is great. Yeah… wow.
James Donachie (01:32) We can, we can only hope, I think our next long weekend. We got to wait till the end of may, like we’re like… basically two months after memorial day.
Donna Colavecchio (01:44) Going fast.
James Donachie (01:47) Hey, Nick. Hello?
Nic Schisler (01:49) Everyone. Good afternoon. Hello?
James Donachie (01:54) How’s everyone doing… good?
Nic Schisler (01:58) Good, good.
Kim Jackson (02:01) A little cold, but that’s okay.
Nic Schisler (02:04) Sorry, Kim.
Donna Colavecchio (02:05) And now it’s 80 here.
Nic Schisler (02:07) It’s in the.
Kim Jackson (02:09) thirties here right now, it is for a reason. Oh,
Donna Colavecchio (02:13) I’m sorry, it.
Nic Schisler (02:14) Will come, it will come one day for you.
Kim Jackson (02:17) Well, yesterday, it was in the seventies, and then today, it’s 35… Friday. It’s 72 again. So, it’s just back and forth.
James Donachie (02:27) It’s like the,
Kim Jackson (02:28) sickness season?
Nic Schisler (02:30) Yeah. Oh, I know it’s going back and forth down here. It’s been very nice down here for a while, but we’ve had zero rain, so, it’s very, the pollen is just, it’s brutal. The pollen for us has been the worst I think I’ve seen it since I’ve lived down here in almost 10 years, so, it’s not been enjoyable at all. Yeah.
James Donachie (02:52) It coats everything.
Nic Schisler (02:53) I mean, I’ll send.
Kim Jackson (02:54) you some if you want it.
Nic Schisler (02:55) No, I’m good. We had it.
Kim Jackson (02:56) All day yesterday, we had storms all night. We’re supposed to have rain, let’s see.
Nic Schisler (03:01) Thursday, Friday, Saturday, Sunday, you?
Kim Jackson (03:04) Can have some of it if you want.
Nic Schisler (03:06) I would love it for our gardens and our grass. I mean, you would think it was like mid August in South Carolina right now and it’s not even April two, April one, whatever it is. Yeah, it’s bad.
James Donachie (03:19) So, yeah, we’re already, they already sent out the notification here in Colorado for the limited watering of the yard and water usage.
Nic Schisler (03:31) We have that, we’re on these like red flag warnings for fires and everything. And it’s like we’re in charleston, like you never.
James Donachie (03:37) Yeah.
Kim Jackson (03:39) That’s scary that you guys are already getting that.
Nic Schisler (03:42) It’s crazy. So, and you guys?
James Donachie (03:44) Had tornadoes, right? Like the like a warning right there was like I was talking to Merritt. Yeah.
Nic Schisler (03:51) That happened like a week or two ago, but it was one of those weather days where these weather men and women, you know, they have these hype days where they’re just hyping up like it’s going to be the end of the world. And then it was like a sprinkle and it was one rumble of thunder and it was nothing.
Kim Jackson (04:08) So, yeah, but see that’s better than what happened a few weeks ago in Michigan where they did not.
Nic Schisler (04:15) Do anything?
Kim Jackson (04:16) And multiple people died.
Nic Schisler (04:18) Yeah, that’s terrible. Oh, wow. You gotta at least do something in a forecast. So, right? I did see that news. Those were some bad storms that rolled through up there that made national coverage. They were.
Kim Jackson (04:29) Horrible storms. Yeah, because they didn’t even have a tornado siren or anything. No alerts.
Nic Schisler (04:34) Oh my gosh. That’s so scary. I can’t even imagine.
Donna Colavecchio (04:37) Yeah. Was that the day you were flying home?
Kim Jackson (04:40) No, that’s a different, that was a different.
Donna Colavecchio (04:42) Storm? Oh my gosh. I would not have gotten on if I was you. No.
Kim Jackson (04:47) No, that was a completely different storm. I don’t know if you guys heard James and Nick, I flying back from DC, was stuck in the airplane for like five to six hours and they would not let us, they said if we got off, we could not get back on. And if we wanted to get to Detroit, we were going to just sit in the airport or in the airplane. It was the.
Nic Schisler (05:13) worst. So, you were on the tarmac, just sitting there in the plane for.
Kim Jackson (05:18) Half of the time and then they had to go back because we had to refuel. So then we sat at the gate until we got the all clear, and then we went back.
Nic Schisler (05:26) What airline was this? Delta? Did you contact their customer service?
Kim Jackson (05:31) I did not you.
Nic Schisler (05:33) Need to do that. How long ago was this?
Kim Jackson (05:36) It was last week?
Nic Schisler (05:38) I would 100 percent do that before the end of the day on Friday. Was this all due to your off site that you all were traveling back from? Yeah. Okay. So I only try to fly delta if I can. Yeah, just for like just for like a South Carolina Atlanta, it’s like the best, but their customer service is the best. I bet you that you will get a decent credit if you call them, but I would call them before the end of the week for sure and complain about that.
Nic Schisler (06:08) I get, I bet you, they do something for you. Yeah. All right. They have been fantastic to my wife and I, on multiple occasions. Yeah.
Kim Jackson (06:17) Yeah, it was the worst experience I have ever had flying. I,
Nic Schisler (06:21) would I would be dialing that up as soon as you have a free? I didn’t.
Kim Jackson (06:26) even think about it honestly?
Nic Schisler (06:27) I would a 1,000 percent do that. Like even if it’s like a 250 dollar credit that they’ll give you? Like they’ve been generous to us in the past, but, I would get on that sub tower and I would ride that home. I would… I absolutely would… keep us posted.
Kim Jackson (06:51) When they actually said they’re running late, but they will be here. Okay? Well.
Nic Schisler (06:59) I know you all connected a little bit yesterday, James. I know we probably have, a different agenda, but I was disappointed to hear about npdb. I mean, I know about next steps. So, my hope, is that some of those items are relatively… correctable, fixable, can be addressed rather quickly. And my hope is next time around is, the outcome that I think both parties want to see. So, yeah, be very curious to see kind of what transpires there with you all. Yes.
Kim Jackson (07:28) Yeah, fingers crossed. Yeah, yeah, I.
Nic Schisler (07:31) was really disappointed when I saw that come through yesterday, feels like a, our own internal loss here, but my hope it at least it was what it was and not something worse you.
Kim Jackson (07:45) Know. Yeah, so.
Nic Schisler (07:46) That good. I feel like that. You give us both a lot of hope. Yeah.
Kim Jackson (07:50) For sure. Sorry?
Nic Schisler (07:52) James just wanted to leave with that. I know we’re connecting tomorrow, but no.
James Donachie (07:57) Yeah, we talked about yesterday. It’s mpdb is it’s like now they’re nitpicking like very finished. Yeah, before it was broad. Now, it’s like super narrow. I mean, you guys are not the only ones who have dealt through. I know with that. It’s just weird where they decide to like, we better read every sentence. Next thing. Now, they’re like this is a run on sentence in your policy. So you need to update that.
Nic Schisler (08:25) Yeah… but… and then,
James Donachie (08:33) go ahead, Kim, I.
Kim Jackson (08:34) Was just gonna say, thank you. I saw your email that you sent back about the tasks… just, I don’t know, I just trying to figure out why it keeps happening. I know you guys probably are trying to figure out the same thing. I thought we had it kind of nailed down with, you know, going to, not to the providers going to us, but apparently it’s coming back up again.
James Donachie (09:02) Yes. Yeah. I mean, I, but I’m honest with you guys, it was, it’s an error on the team and Nick and I talked to, the manager for that. The intake team. I don’t know where the laps is. It’s like I said, in my email, it’s well documented there’s. They’re they’re on it. I spoke to him first thing and it was already about like the one. And then that the others, so they, they’re aware and I’m sure they are independently acting on that with, their team right now. It’s awesome.
Kim Jackson (09:37) It’s.
James Donachie (09:39) one of those things, you know, Nick and I were obviously, you know, a little frustrated with them because if we didn’t document it, then it would be like one of those things, but it’s like, no, it’s here.
Nic Schisler (09:53) One one thing to hear that James and I have an internal seek with weekly with PE folks, etc, and I don’t know if he’s joining us tomorrow or not. But James, have we shared with them regarding our new coo? I cannot remember, yes, I.
James Donachie (10:11) did so.
Nic Schisler (10:12) Nate, I believe is joining that call tomorrow with James and I think this will also be an item that we bring up to Nate because you’re not the only customer that has this setup where we don’t task out providers. You also test out to admin. So beyond us just kind of documenting this internally, sharing it with teams. We have new specialists that start, they go through a training like where are there other gaps or that we can do to kind of address this? And I’m not saying that Nate’s going to have an answer for us tomorrow, but I think the more folks that are kind of bringing it to his attention, the more visibility we create around it. And maybe there is a new process that we can put into place that will hopefully continue to mitigate this as much as it as we can. So I think we have an opportunity tomorrow with some more senior leadership. I also don’t know if Derek our CEO is going to be a part of that internal call as well, but I know he’s on the invite. So we do have very senior leadership that we’ll be connecting with tomorrow internally. And this will be one of the points that James and I discuss with them. Okay? So thank you. There’s no excuse. I mean we are just as frustrated as you are. James and I talk about it every week or we’re just like, you know, I think the, I don’t want to like sound a small win is like they’re happening a little bit more few and far between this kind of stinks. This is now like multiple times in one week, but for a while we were training there pretty well. So clearly we have to kind of, you know, have conversations again internally that we’ve already had multiple times unfortunately, and it’s frustrating for you all. Like James and I totally get that. Understand that you are, we are all on the same page. There can’t it can’t continue to keep happening but it does.
Kim Jackson (12:06) Well, thank you for that. We definitely appreciate it.
Nic Schisler (12:09) Of course, James and I will always, of course, advocate the best that we can and make your voice heard internally unless it comes directly from you to them or it just comes from us. But I think James and I are scratching our heads just as much sometimes as some of the things we’re seeing. Yeah, yeah.
James Donachie (12:31) Next.
Kim Jackson (12:31) Do we have any updates about the tasks about link to group or link to location?
Lindsay Prior (12:38) So I.
James Donachie (12:40) gave that feedback around the hipaa… I am waiting on and I have like a follow up set for that to just be that process to be overwritten that Alex was in agreement, but I just want to make sure that it goes all the way like we’d send a note to his boss basically just to have it like corrected because I don’t want once again something to happen where it was on this level, but then not. So I have a follow up on that, but that made sense. You and Lindsay provided everything I needed to outline it clearly to them. Perfect. Okay, Nick, that’s the, that’s how their contracts are set up the tin umbrella versus they don’t need to have the location. Yep. Yeah.
Nic Schisler (13:31) Yeah.
James Donachie (13:33) So that… one was and.
Lindsay Prior (13:37) I guess like I kind of just wonder like what… do you even under? And I’m just trying to understand like the why behind it. Like do you understand what they’re asking for? Really? Because I don’t even understand what they’re asking for and they’re like please link the provider to a group by editing the request and adding the group. I’m like I don’t even know what that means. Do you know what it means?
James Donachie (13:58) So, for the, is that the one for the Bailey?
Lindsay Prior (14:01) Yeah. So I.
James Donachie (14:03) talked to, so I talked to the team, that was so that what happened was I think it was what they said happened and I don’t know if this is true. So I’m going to monitor it to kind of see, but they basically said like Bailey was submitted and then afterwards then the person did it. So they just did the order out of it and there was like a lag time in between the two. But, they’re going to go through those. It sounded like that would just be like a one off of it wasn’t the follow up was then created. And then it was. So I don’t like it shouldn’t be happening. Well?
Lindsay Prior (14:42) One question that might be, I’d be curious to kind of just learn the answer to and maybe it’ll kind of, I don’t know you’ve done a really good job following up with them. So, but just a different perspective, I’d be curious to know the answer to the question. I want to bring up this slideshow that Kim and I have here. What is the intention of that button? If, what is the intent? Just like pure like question mark, let me show you the button. You know, what I’m talking about, Kim?
Kim Jackson (15:17) Yes, the no associated locations button.
Lindsay Prior (15:21) In the enrollment,
James Donachie (15:25) I’ll show it to you guys. It’s a check, right? Huh. Kind of.
Lindsay Prior (15:29) Yeah. Okay. So, like if that option is there, like, we know what we’re going to get to the right end result, like we will like, right? But if that button, is there, what is it intended for? If not this situation? I think it’s intended for this situation, but I would be curious to know.
James Donachie (15:52) Yeah, like what does it trigger in the workflow?
Lindsay Prior (15:56) Yeah, this one can make this beautiful powerpoint, just so, you know, this is Kim’s administrative artwork here. This is, so, yes, use the same practice location for all payers. And then if this is a tin specific, we’ve been checking, no associated practice location, and then next and going through the process. But like the group is over here. Like these are both tin specific payers and like the group is here, they’re affiliated with the group. Like there is a place for us to put the group name in and it shows up over here. So.
James Donachie (16:32) Are… you send… me those, that two things like those two and I’m just gonna, I’m gonna ask the question, with the visual aid.
Nic Schisler (16:46) And then, and,
James Donachie (16:47) then hopefully we should get a, this is great. And this is how you guys are training.
Lindsay Prior (16:53) Just make sure you, yes. Yeah. Look at Ken’s artwork here.
Lindsay Prior (17:02) This is copyrighted Kim Jackson LLC. Don’t spread it around this.
James Donachie (17:08) Is great.
Lindsay Prior (17:13) Make sure they got their stuff, their payers. This is how you do it… all the way through tasking… got it all going on. So anyway, okay, I’ll send you the.
James Donachie (17:31) Description. Okay. Yes, I will ask that question and then we can add the answer to the notes of this slide. So it will live forever.
Kim Jackson (17:44) How?
James Donachie (17:44) How is the adoption going with medallion with, the specialist? Because now, I think yesterday, we talked that, each one of you guys now has specialists that are… like using the system yep going well.
Donna Colavecchio (18:03) It’s new for us. We really haven’t gotten our feet wet yet. So, I’ll let you know next week. Well?
James Donachie (18:11) I know that change… management is it’s always there’s always new processes. And I mean, the great thing about medallion is it’s so flexible, but then sometimes that allows you to go, you can get lost in the platform but it looks like you guys have a grade. But if there’s anything that any questions that come up as people are going through them, you know, we can track down the answers and get support, to kind of answer those this year because I know, it’s a big change for the team but it’s good to hear that they’re using it. And so far it seems to be rolling out pretty well. Yeah.
Kim Jackson (18:54) Definitely with this new group that just started, we did just want to let you guys know that we have not received any requests to any of our portals. So just so you guys are aware, they don’t have that access yet because it’s on their side. They have to actually add the tins, okay?
James Donachie (19:17) The portals. So I’m going to imagine that they are probably going through that I uploaded. I got the docs, everything uploaded yesterday, so I can follow up with Alex, make sure every one of his team is requesting, for the portals, but they have all, the documentation. And then I let him know that the Michigan was getting trained. The nice thing is for us, it will be like this core group underneath Alex. So he should… I’ll just, I can sync with him and make sure that everyone is there, but it should be the familiar email addresses over time that is requesting. Yeah.
Lindsay Prior (20:00) For tricare, I mean, the process is the same every time and so they may be requesting it. And Melissa Penrose knows that medallion is requesting access. So she may just be approving them, which is fine if that’s what they’re doing. Like they don’t have to like unless there’s a new email address. They don’t necessarily have to like alert me and Kim about that. But any other portals we should definitely make sure they’re getting what they.
James Donachie (20:25) Need. Yeah, and it’s a good I’ll just I’ll touch like Nick said, we, I have a weekly sync with Alex and the team that Nick and I are, it’s a good one just to call out that, hey, just want to touch base, make sure that, you know, you got, the tension you’re getting if you’re getting a response, are you doing it? We can just find out where they are and then provide that update to you guys. Yeah.
Lindsay Prior (20:48) And Kim just made a good point too. Like they haven’t asked for availability access yet, and they’ll definitely need that, okay?
James Donachie (20:56) I can find out about that one too, and.
Lindsay Prior (21:03) I think for that one Mandana how does it, I, if we have their username, we can add them, right? For.
Donna Colavecchio (21:12) Ability, yeah, we can.
Lindsay Prior (21:13) Yeah. So they can even just send us their usernames for ability. I’m sure they probably already have validity logins. So, yes.
James Donachie (21:22) I’m gonna say with pretty high confidence. And then, so ct, got bumped to, I saw it on the new. I got the invite for the next rollout which is, so you guys are working on that.
James Donachie (21:40) I like, we kind of went through most of the questions on that one. So our question then our question period should be a little bit shorter, which is good. And then it’s Ohio, right? Yep. And then I feel like there was one other one too. Am I?
Lindsay Prior (21:57) Well, we were going to do pap and Delaware during that time, but we bumped it up, which is not the whole reason but part of the reason we brought Connecticut back down. Yeah.
James Donachie (22:08) Okay. And… then you,
Kim Jackson (22:12) might be thinking Virginia because we also sent those invites out.
James Donachie (22:16) Yeah, yes, but that’s the,
Kim Jackson (22:18) next round after it, so, we just got ahead a little bit because.
James Donachie (22:22) Okay. Yeah, I, that works. So, but those are the next three three states.
Lindsay Prior (22:26) Yes.
James Donachie (22:29) And for, I guess just for like my own education, are there, are we going to start to see repeat? Because I know we’re at this point for provider? I mean, Connecticut, I know, but Ohio, is that a lot of the same… payers that we’ve seen for the other ones? Actually… I don’t know… this is just my curiosity of like I.
Lindsay Prior (22:57) can tell you right now actually?
Lindsay Prior (23:05) They have optum. Okay. They have theramatrix.
Lindsay Prior (23:18) they have tricare, they have Ashe multiplan, Aetna. Oh, okay. Yeah. So.
Kim Jackson (23:27) Yes, you will be seeing some repeats, okay?
James Donachie (23:30) But… I mean, that’s always good. I always get when it’s net new. I like to just also call it out to Alex. Like as, you know, the process just to kind of give a little extra eyes on it.
Kim Jackson (23:44) Yeah… but.
James Donachie (23:50) My major… update for the day was that I got the project plans uploaded. The supporting docs are in there. Nick and I had the conversation with the team about the follow up and we’re going to kind of continue tracking that I also did want to call out that the internal meeting as I’ve said, we are dedicated to making as much noise as possible here. And so people are listening. Nick and I are kind of in alignment that we’re excited that we have the right people in the room to kind of thematically address these issues. I know another one is like that you guys have brought up in the past which is kind of on my notes to talk about tomorrow too is just past clarity across products. You know, they’re not all the same. I know that’s something you guys have brought up. I told you guys that I’ve had other clients. So I know that was something that they’re already kind of in flight but just to kind of reemphasize that because it eliminates a lot of the back and forth… that goes on as.
Nic Schisler (25:00) Well, I.
Lindsay Prior (25:02) have one question just about the function. I want to make sure I’ve been saying one thing to the specialist during our trainings, and I’m hoping I’m accurate. So if a provider gets a task related to their profile, so like an iv team member submits an enrollment request, medallion flags something missing from their profile. So we get a needs attention intake, right? The iv team member gets it resolved, marks the task complete on the provider’s profile. Do they have to do anything else? Do they need to go back into the enrollment request and tell them that the task was completed or anything like that?
James Donachie (25:45) Nope. As soon as you mark review, it goes into a queue. Like an agent will then just double check it, make sure, and then they’ll update the status, but there’s nothing on their end. Great, Nick. You’re muted? Sorry, sorry.
Nic Schisler (26:04) Marking the task completes like probably the most important step in the process and we have a lot of customers who actually still don’t do that. And then they wonder why something is delayed or not moving because, you know, our team has a follow up process but like you marking it complete, allows us to know that it’s been completed, which means our team goes into the queue and pushes it along even faster essentially. So that is like probably one of the most important things you could do on a daily basis when you’re in there doing that. Yep.
Donna Colavecchio (26:35) So, to that, Nick, when we do other tasks and we’re just like asking a question back or giving guidance, but it’s not actually complete. I’ve been marking it complete to make sure it gets back to them and like notifies them. Should we be doing that or just making a note?
Nic Schisler (26:55) Technically, you probably shouldn’t be doing it, but if you are doing it, are you getting a fast response?
Donna Colavecchio (27:01) Sometimes or sometimes I don’t see it again. Okay?
Nic Schisler (27:05) I mean, James, I would say probably shouldn’t be doing that if it’s actually like not what they need in order to complete the task… double check me on that, but it seems like I don’t want to tell Donna like keep doing what you’re doing because it’s like kind of also working. Yeah.
Lindsay Prior (27:28) Well,
Donna Colavecchio (27:28) like an instance is like if I found the Coi say in their caqh account or in medallion, like I’ll say that. And then I feel comfortable marking it complete because I’ve directed.
Nic Schisler (27:37) Them. Yeah, that’s fine. Yeah, I would be. Yeah, I think in that example, yes, I mean, I.
James Donachie (27:43) would another?
Nic Schisler (27:44) Example, I guess like where my mind goes is something where it’s just like they ask for something and you don’t have and you’re like I’ll get back to you and like you’re checking it like it’s complete. So, I guess like that’s where like my mind goes a little bit. But in that example, I think that’s totally reasonable to do that. Yes. I’m fine with that.
Donna Colavecchio (28:01) Okay. Sounds good. Thank you. And.
James Donachie (28:03) Is that an example of one that like I’m hoping the agent then sees that and then, they’re not writing back to you because they’re like, yeah, yeah.
Donna Colavecchio (28:13) That’s what I’m hoping or I’ll say, can you try looking or asking if this is the same Coi based on like the time history that they were employed and I’ll mark it complete. And then I don’t hear, so I’m thinking that solved the question. Yeah.
James Donachie (28:29) I’ll flag that too just to like… as I’m kind of looking at notes Nick and I like poke in there like when we have our internal sync. So I’ll.
Donna Colavecchio (28:42) experiment too and maybe not send back or mark complete the ones that I’m not fully directing and just see what happens.
James Donachie (28:49) Okay. Yeah, that’s something we can definitely test and then provide workflow… feedback.
Nic Schisler (28:59) On.
James Donachie (29:00) our end too because I, yeah, I definitely think there’s stuff that can be more dialed in just over time. This is, these are the exciting things to process improve as opposed to some of the basic stuff where we’re getting into quicker responses. So, yeah, that we can definitely keep looking at that. Okay?
Donna Colavecchio (29:22) Great. Thank you. I have.
Nic Schisler (29:24) To drop momentarily, but the only thing I wanted to cover as well… James, sorry to steal your thunder. I’m not sure if you were going to do this today or not, but we are going to be updating our support email address just so you all are aware. I think it’s currently support at medallion co, and it’s going to be updated to help at medallion co. From what I understand we’re going to be sending out a platform post for customers. So when you log in, you should see some type of a banner or a pop up that’s letting you know that this change is coming. I believe our plan is to sunset the old email address on the fifteenth of this month. James and I were just literally made aware of this afternoon. So let us know if you don’t see it in the platform in the next 24 hours. When you log in, if you don’t we’ll just send a round of written communication. So you all have it and we’ll go from there. But I wanted to make sure, we raised that here this afternoon real quick.
Ashley Griffiths (30:28) I like those banner notifications. I think it’s a great way of communicating changes. It makes it really obvious same.
Nic Schisler (30:35) It stands out. But any questions, comments, concerns there with the change, it shouldn’t really impact you all too much day to day just to remember to use the help if you need it after or on or after the fifteenth of this month. Okay?
James Donachie (30:50) I’ve been telling people to go to both starting today. The calls I’ve been on, I’ve just like put support and help for right now and then like because I wasn’t I think they’re doing like a soft launch. So I’m like there’s no harm in putting the two email addresses agreed.
Nic Schisler (31:11) Okay. Ashley, I know we have time to connect tomorrow. So looking forward to connecting a bit and hopefully maybe hearing a little bit how off site went last week as well too. But other than that, does anyone else need anything from me before I drop? Okay, sorry, James, I need to take a quick customer call and then I’ll connect with you shortly.
James Donachie (31:33) Yeah, sounds good.
Nic Schisler (31:34) All right. Thanks everyone. It was good to see you talk to you soon.
James Donachie (31:42) I think we’re good. Yeah, I was gonna say it’s when you walk out of the restaurant and then walk to the car in the same direction after saying goodbye.
Nic Schisler (31:57) You’re.
James Donachie (31:57) like you’re still here? We can all follow Nick to his car now.
Ashley Griffiths (32:04) All right, cool.
James Donachie (32:06) All right. I will talk to you guys soon. I’ll have more updates and then I’ll be on the lookout for Ohio and I guess technically Connecticut as… those come in all.
Nic Schisler (32:19) Right. Thanks so much.
Ashley Griffiths (32:20) Bye bye.