Transcript
Jason Zednick (00:00) hey.
Jennifer Tidwell (00:01) Hey, how you doing?
Jason Zednick (00:04) Doing okay. How are you? Fine?
Jennifer Tidwell (00:07) Fine. Good. That’s good. Just busy as always.
Jason Zednick (00:15) I mean, yeah, yeah, that checks out. Makes sense.
Jennifer Tidwell (00:18) I know. I don’t even know if anybody’s.
Jason Zednick (00:21) wow, Willie’s here. Yeah.
Jennifer Tidwell (00:22) Willie, Willie’s here. Hey, welcome. Hi, Willie. Good morning. Afternoon… whatever you want to call it. It’s still morning here?
Jason Zednick (00:38) Just afternoon now. Huh? Just afternoon now for me?
Jennifer Tidwell (00:43) Yeah.
Jason Zednick (00:48) So, a couple of things I guess one… I have in… PDB managed to like… wrangle the issues on our end. I think we can process normally on the zero zero.
Jennifer Tidwell (01:10) With CCS, yeah.
Jason Zednick (01:11) CCS on that account.
Jennifer Tidwell (01:13) I logged in last week, I wasn’t able to log in initially and so I called npdb and he helped me figure out why I couldn’t get logged into our account, but it’s okay. Nothing has changed. It’s been updated because I did it. I did it last year. I think towards the end of the year, it needed to be renewed or whatever they call it. Yeah, reattest or something like that. I.
Jason Zednick (01:38) Didn’t think there was any issue with that. I just wanted to rule it out because we’re having some like a technical thing on our side happening.
Jennifer Tidwell (01:47) Okay.
Jason Zednick (01:48) We’re able to make enrollments. We’re able to pull and move files that’s not affected. It’s just like a thing, an error on our side, but we’re working on that.
Jennifer Tidwell (01:57) I also did talk to him about getting access to the SME, Delaware account as an administrator because I need to get that access in order to switch us over to that. Yeah, I have to, he told me how I needed to get our entity owner, the doctor that is the owner of that entity.
Jason Zednick (02:17) He.
Jennifer Tidwell (02:17) gave me sort of instructions and told me how he needs to work that on his end. So I need to get with him and send him the instructions and he can just add me to the account, but he obviously probably doesn’t know how to do that. So once he adds me, you know, I’ll get an email and then I can be able to log in. So it shouldn’t take too long assuming I can get with him and he can get that done rather quickly. The weird thing, is when I went in to our CCS npdb account and I was trying to like add people just so I could see how to do it. I had to take, I had to take a training course. It wouldn’t let me do anything else until I took like an administrator training course which shows you how to add everybody. So now he’s gonna have to do that and I’m like, oh God, he won’t be able to do anything until he takes that little administrator course. So, and he’s a practicing neurologist. So.
Jason Zednick (03:13) Yeah, he’s busy. He’s.
Jennifer Tidwell (03:14) got stuff to do so that it might be a minute before he can work that out. He’s a really good partner with us though he’s a really good doctor. And so he is always very helpful and he does what we need as quickly as possible. So, I’m not worried about him doing it. It’s just when can he do it? It doesn’t.
Jason Zednick (03:34) matter. Well, good news is, you know, glad that he’s.
Jennifer Tidwell (03:37) CCS is working.
Jason Zednick (03:38) And that, that’s in process. And in the meantime CCS is working, we will continue to use that. No worries. Good, good. I will say, I wanted to ask because once we do switch, we’re… going to have this like long list of historical providers in the other accounts primarily CCS, which.
Jennifer Tidwell (04:03) That’s okay. I don’t need well.
Jason Zednick (04:06) They, will, they’ll come up for renewal eventually… and we can keep them in the CCS account, but you can also mpdb can port the providers like across accounts. I’ve done it before a long time ago, and they’ll do like you’ll fill out a form. They’ll do like a one time, they’ll just move them over… so.
Jennifer Tidwell (04:32) Mpdb does?
Jason Zednick (04:32) That mpdb will. Yeah. So that might be worth talking… to them about that. Okay? Just to house everything under the one.
Jennifer Tidwell (04:43) Okay. Yeah. I don’t know. I don’t know anything about that. So, I’ll because I was thinking about that too, like how… because for continuous monitoring, continuous query, they’re still going to query under CCS, right? Because that’s what it was set up as.
Jason Zednick (05:01) Right. And,
Jennifer Tidwell (05:02) if we want it to be accurate, we really should have it be under Delaware.
Jason Zednick (05:06) Yeah, that’s where everybody works for now in one. Yeah. And then there’s another concern that I need to nope nope.
Jennifer Tidwell (05:15) No concerns that’s not what this calls for. Well, I mean, I, not today, Jason, I can’t keep it to myself like I don’t mind.
Jason Zednick (05:24) Hey, what you don’t know, doesn’t hurt you, no.
Jennifer Tidwell (05:26) I know, right? I can claim ignorance if I don’t actually know what you’re talking about right now.
Jason Zednick (05:31) What I need to find out is that when we do switch and I add your smu Delaware at the account level and turn on our… well here’s.
Jason Zednick (05:46) Another reason to port the providers over. Let me put it that way. I don’t want us to have to make a new enrollment for all of your providers at the cost of 275 per, right? And if they can be.
Jennifer Tidwell (06:02) We can just port them over.
Jason Zednick (06:03) Right. Because that’s a lot of providers and it’d be expensive quick.
Jennifer Tidwell (06:08) Yeah. And I was even thinking and this is something we can probably decide as a business. I was even thinking, do we just leave it alone until it’s time for re, cred and then just do it, right with smu Delaware. I don’t know that that’s the right way to go about things. Yeah, it would be easier that way if we didn’t have to, you know, screw around with changing the name and porting them over and all that heavy. Yeah, heavy stuff. But I don’t know that that’s the, that’s not like the compliance way.
Jason Zednick (06:43) Yeah, yeah. Yeah, I will say.
Jennifer Tidwell (06:45) I don’t remember.
Jason Zednick (06:46) The details, but when I worked with whatever client, it was a long time ago to do the port with mpdb. It was really simple. It was just like fill out a form here’s. A thing maybe.
Jennifer Tidwell (06:58) I just give them a list of people and they just do it.
Jason Zednick (07:02) Yeah, it was something pretty easy. Yeah.
Jennifer Tidwell (07:05) Okay. So we.
Jason Zednick (07:07) can come back to that. I’ll look into that. We’ll come closer once he sets it up.
Jennifer Tidwell (07:10) Yeah.
Jason Zednick (07:11) In the meantime, we’re going to use CCS, we’re going to continue to process.
Jennifer Tidwell (07:15) So, okay. Okay. So I will tell you Kara and I got.
Jennifer Tidwell (07:29) We were looking at… did I get our, I haven’t gotten a roster from Greg yet? Hold on. Let me make sure I’m not lying. Yeah, Kara and I were looking at the March. So we were kind of just looking at the end of the March roster. And I don’t know why we’re still off 100 people. It’s crazy we can’t figure it out to save our lives. We had it down to where we thought.
Jason Zednick (07:56) we were off 20.
Jennifer Tidwell (07:57) 121 or 22. Yeah. So on the March and I need to reach out to Greg, but I don’t know if you know this or not. So on the monthly roster that he sent me, it doesn’t look like it includes people that are in process and it always used to, do, you know which way it should be? Because our internal roster, our roster that we use only includes people once they’ve been credentialed, because that’s how our internal systems are flagged. It doesn’t hit our internal roster until they have a cred, complete date. And I thought when… Kara and I did this reconciliation a couple of months ago, we were off because you guys include everybody that’s in medallion. The roster included everybody even though they’re not credentialed. And we don’t so we were able to come up with the difference of who was in progress and not on our roster versus your roster. You had more people because you include the people in progress, not necessarily just when they’re cred, complete. So we were able to reconcile that difference which was like 47 or 48 people, which is how we got closer to only being off 20 21 people. But this March one, I don’t think it includes people in progress. I don’t know if I can’t remember telling anybody to change it or did we change it or I was under the impression that they had to be credentialed?
Jason Zednick (09:34) That if they were in progress or in process, we would not include it. That’s what I thought, but I haven’t done that sort of reconciliation test yet. Well.
Jennifer Tidwell (09:46) This March roster did not seem to include… people who were in progress. And I always thought that it did, but that’s.
Jason Zednick (09:57) good though that should be closer to.
Jennifer Tidwell (10:00) Your, well, and we’re gonna, as soon as I get one from him, I mean, today’s just the first and I usually do get it on the first. So we’re gonna go over it again. I just didn’t know if you knew that right off the top of your head.
Jason Zednick (10:13) I think that is my understanding is that that’s what it is. I could be wrong. I’m not always right about these things because.
Jennifer Tidwell (10:21) I’m pretty sure. Hey, Kara. Hello, everyone, we were just talking about the rosters and I was seeing if trying to pick Jason’s brain to see if he knew if you can’t have my bread you?
Jason Zednick (10:36) Can’t that’s my lunch? You can’t.
Jennifer Tidwell (10:42) picking Jason’s bread doesn’t even make it look. I ain’t had enough to drink today. Apparently, no, maybe I’ve overdone it. I’ve overdone it on the alcohol already this morning. I can’t talk. I’ve had too much alcohol already today.
Jason Zednick (10:58) Not enough or too much. I know.
Jennifer Tidwell (11:00) I was trying to pick his brain about the roster thing that we just talked about how I… correct me if I’m wrong, Kara, but the last time we did this reconciliation and we were like close where we had it like down to 21 Ish people that were off their medallion roster included people in progress. And ours didn’t and I think that’s kind of how we ended up getting closer, right? Is that, do you remember that? Like the medallion roster includes everybody that’s in medallion, correct?
Willie Bennett Etenda (11:32) Even in process people because we put them in medallion as soon as soon as we get, yeah, they don’t end up on our roster until.
Jennifer Tidwell (11:41) Until they’re cred, complete yeah. Yeah. And then on this March first roster, it doesn’t appear that way but we’re gonna look at it again. April first. Yeah, look at the.
Jason Zednick (11:50) April. Yeah.
Jennifer Tidwell (11:52) We’ll see the one from Greg. But when we did the last reconciliation even though we don’t have a current one, we were still off quite a bit and we can’t figure it out. What were you saying, Kara, without your headset that no one can hear you? Oh.
Willie Bennett Etenda (12:10) No, I would just say we were so close the last time where we had the night team. I’m just wondering if something changed.
Jennifer Tidwell (12:20) Yeah, I don’t know. Hopefully, I get it today and we can figure it out.
Jason Zednick (12:25) Yeah, yeah. Take a look. I… it should not include anyone that.
Jennifer Tidwell (12:36) Has not in progress?
Jason Zednick (12:38) Been credit approved, right? Yeah. Okay. But take a look and let me know. And then, okay. And then maybe depending on how far off you are, maybe if you share your work, maybe I can help… try to figure it out. Okay? I had a question about that though, like once we… get it reconciled and we’re consistent, you know, like you can rely on you.
Jennifer Tidwell (13:09) Know, may.
Jason Zednick (13:10) June matching… I’m actually not really clear like, what are y’all, doing with it internally after that?
Jennifer Tidwell (13:20) It’s so we have to create monthly rosters for our health plan clients. Oh, okay. Yeah. And part of what we’re paying for to medallion now is the roster creation which we’re not getting because we haven’t been able. And part of it was, you know, I don’t until I joined, no one was doing anything with it, right? And then I didn’t… join until January of last year. We were already what a while into the contract, right? Yeah.
Jason Zednick (13:54) So,
Willie Bennett Etenda (13:58) several.
Jennifer Tidwell (13:58) months in. So I don’t think anybody had the time or energy or whatever. It just didn’t get reconciled until we started looking at it after I got here. So, part of that was our problem, but we’re paying for roster stuff that we’re not really getting. So that kind of sucks. So, yeah, that’s.
Jason Zednick (14:15) just the part that I wasn’t totally clear on because it’s a little bit different of a use case than, you know, most of our clients, but that makes sense. And I.
Jennifer Tidwell (14:23) can.
Jason Zednick (14:23) see how it could be helpful if we can align, right? Yeah, I.
Jennifer Tidwell (14:30) mean, obviously, we’d rather use your roster because that’s where all the credentialing data lives, right? Just, we have not been able to align them and I can’t God, it drives me freaking crazy. I can’t figure it out to save my life.
Jason Zednick (14:47) Yeah. Give a pass for April and then let’s talk over the next couple of weeks. Maybe I can see if I can, yeah.
Jennifer Tidwell (14:57) Karen and I will work on it. Yeah.
Willie Bennett Etenda (15:01) Are expired files on the roster Jason?
Jason Zednick (15:07) So, no. So, if a provider’s recredentialing… lapses, and they’re not credentialed… again. They will fall off.
Willie Bennett Etenda (15:24) And when you say credentialed again, is there like a timeframe before?
Jennifer Tidwell (15:29) They fall off, I?
Jason Zednick (15:31) Don’t think there’s like a built in buffer, I think it’s like immediately. So, if, by the time it’s run again, if they haven’t been credentialed again, then it wouldn’t show up.
Jennifer Tidwell (15:45) Okay.
Jennifer Tidwell (15:52) Do we have an instance?
Willie Bennett Etenda (15:57) Not right now. I think of anyone… maybe Cassandra… she expired… yesterday… technically. Oh, so.
Jennifer Tidwell (16:13) When we get, if I get the roster from Greg today, we can see if she fell off already. Yeah.
Jason Zednick (16:21) So, what I would do is, one of the things I would look at is… if it works like I think it does, which there’s always a little bit of room up there in the directory.
Jason Zednick (16:43) There is this… credentialing… status column?
Jason Zednick (16:56) If they are not like some of these, some of these statuses aren’t like used or I don’t see often, but if they’re not like recred scheduled or like file approved?
Jennifer Tidwell (17:08) Wait, where are you right now?
Jason Zednick (17:10) In the directory. So, if you go to the directory here, oh.
Jennifer Tidwell (17:15) Just just providers. Okay.
Jason Zednick (17:17) Yeah, yeah. Sorry, yeah, providers. And then on the far right? Okay. So like all of these not requested, they shouldn’t show up because they, we don’t have a current credit approval on file, I wouldn’t expect in progress to show up because it’s not because it’s a credential, not a recredential, if it’s a recredential in progress that should be fine, right? Yeah. So this is.
Jennifer Tidwell (17:49) Not, so the not requested cause should not show up on the roster.
Jason Zednick (17:54) I don’t think they will. Yeah. Okay.
Willie Bennett Etenda (17:57) And progress also shouldn’t show up on your roster.
Jason Zednick (18:02) Correct. Yeah. This was, should not show up until they’re approved. If it’s a recredential, then it should show up because they’re in a cycle that’s normal. They’re they’re good. They’re healthy. It’s still just in progress. Okay?
Willie Bennett Etenda (18:17) Jason, I have a quick question.
Jason Zednick (18:19) Yes.
Willie Bennett Etenda (18:19) I have.
Willie Bennett Etenda (18:20) Like these providers right here, they’re new providers, but why do they show up? Not requested because they haven’t logged in to accept their invite yet. When you added that, Vanessa Fitch?
Jason Zednick (18:36) Let’s take a look, no.
Jennifer Tidwell (18:37) Not, not signed up, is that they have not logged in yet logged in?
Willie Bennett Etenda (18:42) Okay. I just wanted to know yeah.
Jennifer Tidwell (18:45) Credentialing status not requested. Is you haven’t requested the credentialing and hit the credentialing button yet where it says request credentialing. I did and Vanessa Fitch, you couldn’t have requested credentialing. She hasn’t signed up.
Jason Zednick (19:00) Yet.
Willie Bennett Etenda (19:01) Yeah, she.
Jennifer Tidwell (19:02) hasn’t signed up yet. Oh, okay.
Willie Bennett Etenda (19:04) Because she hasn’t signed up. Okay. Yeah. Okay.
Jennifer Tidwell (19:12) You’re not going to request credentialing on people who haven’t logged in and done their app yet. So that’s why this says not signed up and not requested because she hasn’t done her app yet. She hasn’t logged in, not one single time, right?
Willie Bennett Etenda (19:25) Credentialing, I got it. Confused. Credentialing or invite I was on invite?
Jennifer Tidwell (19:29) Oh, yeah. That’s fine. You’re fine. That’s fine.
Jennifer Tidwell (19:36) We have a lot of not signed up. We need to go back and… okay, what else? Anything else?
Jason Zednick (19:49) I don’t think I have anything else I.
Jennifer Tidwell (19:51) don’t either.
Willie Bennett Etenda (19:52) I don’t either.
Jennifer Tidwell (19:53) We’ll just work on the roster when we get it and then like keep you keep.
Jason Zednick (19:56) You updated and let you know, yeah.
Jennifer Tidwell (20:01) Yeah. I’m glad I was able to update you on what the npdb told me about dr.
Jason Zednick (20:06) Yeah, that’s good. Yeah. So, just let me know and when he makes progress and in the meantime, we’re good.
Jennifer Tidwell (20:12) I will. Okay. Cool. All right. Anything.
Willie Bennett Etenda (20:16) Else, I have a quick question. I’m sorry?
Jason Zednick (20:20) Yeah.
Willie Bennett Etenda (20:21) So, I’m looking at this, the list you were just showing us for the providers and I just want to make sure too. So I filtered it for all the not requested and in progress.
Willie Bennett Etenda (20:36) There’s about 100 or 40 providers, but I’m noticing that there’s some that says not signed up, not requested. And then there’s some that have a date, not requested, but none of these people whether it says not signed up or they have a date would be on the roster. Is that accurate? Yes, I believe.
Jason Zednick (20:58) So, okay, I believe so.
Willie Bennett Etenda (21:03) And that’s 140 of those people. So that’s interesting. Yeah. Super. That’s helpful.
Jennifer Tidwell (21:17) But like, yeah, I’m looking at this list, some of these people like.
Jennifer Tidwell (21:28) Their start date was 20 24. So we credentialed them outside of here, and then they’ve never signed up. So that’s odd. Oh, well, they were invited August twentieth, 20 25, but they never, these are all those old people who have never bothered to log in and sign up when we transitioned over to medallion.
Willie Bennett Etenda (21:55) That could be the issue, but.
Jennifer Tidwell (21:57) I… don’t know maybe that is part of the problem.
Jason Zednick (22:03) This is where I would start. Yeah, because some of these providers and they may be not requested, but that’s like a really good example is if they were credentialed before, and for whatever reason, we don’t have a future re, credential on file maybe for 20 27 or whatever, if that’s the case, then to the medallion system, they’re not credentialed and it’s just because we don’t have that future event on file. And as soon as we do, then we say like, oh, they’re actually in cycle and they’re good.
Jennifer Tidwell (22:37) Bye. Interesting. All right. We’ll have to look at. Okay. That’s good to know. Yeah, good question. Kara… way to use your investigation, your investigative brain or bread, whichever the case may be.
Jason Zednick (23:00) Whichever helps. I know, bread helps me, so.
Jennifer Tidwell (23:05) All right, Lily, you got anything else girl? I don’t have?
Willie Bennett Etenda (23:10) Anything I’m just waiting for my one that was in New York, you know, with the mpdb. The MPD is done, but I’m still waiting like two days for the application to update.
Jennifer Tidwell (23:26) What file is that I?
Willie Bennett Etenda (23:27) Want to say Istanbul? But it’s not.
Jason Zednick (23:32) Do you want?
Jennifer Tidwell (23:33) To have Jason look at it? Wait a minute. I’m about to go. I’m about to go.
Willie Bennett Etenda (23:37) To her. Now, I had her up, right? Okay. We’re going to join… request. Raja last name is R a J a N. The first name is ISHIT and I’m still waiting for her application. I’m.
Jason Zednick (24:00) going to take a look, yeah, the.
Willie Bennett Etenda (24:01) MPD was done. Believe me.
Willie Bennett Etenda (24:20) That was the one that, you know, we were waiting for the mpdb, the other two I have.
Jason Zednick (24:25) But this one is, yeah, we should be able to get this done today. Okay. Yeah. Okay. Good. Unless there’s like something I can’t see that we’re waiting on, but I don’t think so.
Willie Bennett Etenda (24:34) Yeah, I checked to make sure the application was correct. Nothing came up. And the other thing overview, yeah, I did the overview. Her name wasn’t on there or anything for anything else missing? Okay?
Jason Zednick (24:46) Great. Yeah, yeah, I’ll flag it, and just like make sure and we’ll be good.
Willie Bennett Etenda (24:52) All right. Thank you so much.
Jason Zednick (24:54) Of course.
Willie Bennett Etenda (24:55) Let.
Jennifer Tidwell (24:56) Willie know Jason, if they say that there’s a problem or something, yes.
Jason Zednick (25:01) I will for sure.
Willie Bennett Etenda (25:07) All right. Then. Well, great. But.
Jason Zednick (25:09) Yeah, I’ll double check on that, and then if anything else comes up, just let me.
Jennifer Tidwell (25:13) Know. We’ll keep you posted on the roster thing. Sounds good. All right. Cool.
Jason Zednick (25:17) All right. Thank.
Willie Bennett Etenda (25:18) You.
Jason Zednick (25:18) all.
Willie Bennett Etenda (25:18) everybody have a great day now. Bye you.
Jennifer Tidwell (25:20) Too. Bye.
Willie Bennett Etenda (25:21) Bye bye.