Transcript
Melissa Turransky (00:01) hi, we’re like, it’s a teams one. Let me, I,
Rachel Castillo (00:06) know. I was, I said the same thing. I’m.
Melissa Turransky (00:09) going to ping Virginia. She may not have seen it just in case you had questions. Virginia’s.
Rae Tompkins (00:13) she’s off today but,
Melissa Turransky (00:14) I think we know we can go over Virginia’s if we need to. Yeah. Okay. Yeah, we just figured if there was any questions we’d just answer them, yeah.
Rae Tompkins (00:22) And I appreciate the flexibility. I know this was like super last minute, but I agree. I think like you said, we can just sync live and I think some of those reports may be confusing to work off of. So I wanted to show you in platform kind of where I’m looking so that we can make sure we’re obviously we’re importing the right people over and that there isn’t any delays with the migration. Yeah. And I will be out of the office Thursday Friday Monday. So I want to see if I can help, you know, kind of get the ball rolling while I’m out, but if we have to wait, we can wait, nobody said.
Rachel Castillo (01:01) You could go out Rae… everybody.
Melissa Turransky (01:04) Deserves to be able to go out.
Rachel Castillo (01:06) I’m playing. I.
Rae Tompkins (01:07) love the.
Melissa Turransky (01:10) little message at the top. You’re using staff account, be mindful use your power wisely.
Rae Tompkins (01:16) Oh,
Rachel Castillo (01:17) wow. That’s cool.
Rae Tompkins (01:20) Okay, perfect. So, all right here’s where I’m looking, obviously anyone under carelon is both elevance and will be caremore licensing providers. So we want to make sure that we’re pulling out who can be flipped over and keeping who needs to stay because they’re still processing. So what I’m doing right now is I’m just under all and where I filtered these reports to is I just went to teams and it won’t let you filter to na, but anyone listed as na, we’re just clarifying if any of them are caremore providers. Usually, I can tell obviously this one here first line created by Christina that.
Melissa Turransky (02:00) Would be her.
Rae Tompkins (02:00) So, I… think based on the spreadsheets that you reviewed and provided anyone that was in a, I don’t think came over as one of them, that was yours, but let me pull those up super fast.
Melissa Turransky (02:17) And they tend that side tends to have a higher rate of providers and turnover, I think versus our side.
Rae Tompkins (02:28) Let me find those first. And then obviously, we will ensure that anyone that is under this request queue that is a caremore provider stays. So they’re not stuck, you know, not being in process. So we’ll keep those there. I’ll filter those to your team and make sure they’re not migrated over until completed. Okay. As soon as I give you the green light that all providers have been migrated over, we just ask that you, Melissa and Virginia start making them under caremore. Instead of carelon?
Melissa Turransky (03:05) So, when you say make them under, so is there something that we have to change when we go in? Yeah.
Rae Tompkins (03:10) So, up here where you normally have that little drop down for caremore, credentialing, and carelon, you’ll just have another drop down that says caremore licensing.
Melissa Turransky (03:19) Okay.
Rae Tompkins (03:20) So we’ll keep you under.
Rachel Castillo (03:21) Caremore dash, mosaic licensing, right?
Rae Tompkins (03:25) That’s correct. Yes.
Rachel Castillo (03:26) Okay. I just wanted to make sure.
Rae Tompkins (03:28) Oh, sorry, I pulled it off really fast to pull up those reports.
Rachel Castillo (03:32) No worries. No problem.
Rae Tompkins (03:35) But, yeah, we’ll keep you under caremore for a little bit longer until the migration is complete. That way, you have visibility obviously for those that are still processing. Yeah. Sorry, I just had those reports pulled up and I lost them. I’m trying to locate them here. Well?
Melissa Turransky (03:50) I think Rachel, you knew where she was talking about, right?
Rachel Castillo (03:54) Yeah. I found it. It’s in the top, right? Drop down under the name. There’s two there’s. The one that says caremore, oops, caremore, that’s why I was asking caremore mosaiclicensing, is the one she’s telling us to use because the other one says carealign. So.
Rae Tompkins (04:13) I found Virginia’s report, get my screen re. Shared.
Rae Tompkins (04:23) Correct. So, caremore, yes. Obviously, those are caremore providers that we’ll make sure are migrated over any of the ones that said in a, they’re not yours, correct? Correct?
Melissa Turransky (04:34) That’s how Virginia filled out hers. Yeah. And then the one where she said, I’m not sure if she’s on mastersheet. I said just to keep as hours because if she was covering, I didn’t want to lose her in case she was there.
Rachel Castillo (04:48) Yeah, that’s a good. Yeah, yeah, true move.
Rae Tompkins (04:51) That one over no longer with caremore, you can stop the request internally. Okay? Or I can do that, whatever is easier. That way they’re obviously at 100 percent, but we can deactivate them so they’re not migrating over. Yeah. Why?
Melissa Turransky (05:08) Don’t you go ahead and deactivate?
Rae Tompkins (05:10) Okay. Yeah. I’ll deactivate condori… and Navarro. And then, I think that was pretty straightforward. I just wanted to make sure that I wasn’t missing anything. Yeah, with these Nas, I’ll go through and deactivate all the ones Virginia left notes for, okay, that are no longer with caremore. Yeah, that way we don’t have any confusion there. Okay, perfect. And then Rachel, I think you did the same thing.
Rachel Castillo (05:40) Yeah, I just didn’t put N.
Rae Tompkins (05:44) No.
Rachel Castillo (05:44) And I didn’t put, caremore, comma, yes, I just put, yes. So on my two, if it says, yes, they’re ours, otherwise they’re not.
Rae Tompkins (05:53) Okay, perfect. I’m going to pull up yours.
Rachel Castillo (05:55) I wasn’t as comprehensive as her. Look at that.
Rae Tompkins (05:59) No worries. I just wanted to make sure that one, I was looking at it, right? And two, there wasn’t any confusion because like I said, we can get these pushed over as soon as possible. Rachel, let me find your reports just to make sure.
Rae Tompkins (06:20) do you guys have any questions about the migration?
Melissa Turransky (06:24) So, when, once they come over, their documents will come over with them, right? Like, so if they have like their passports, ids, anything like that, like we won’t have to re, request any of those that’s what we were kind of concerned, like it was just going to be, they’ll have to fill out the disclosure question and signatures.
Rachel Castillo (06:42) And the signature for the agreement?
Rae Tompkins (06:45) Nick, did documents come over too?
Rachel Castillo (06:50) Because that’s a lot of work.
Melissa Turransky (06:52) I think.
Nic Schisler (06:53) So… let.
Rae Tompkins (06:56) me confirm with Jim and I can circle back.
Nic Schisler (06:58) Yeah, I don’t know where we landed on that piece.
Melissa Turransky (07:07) Yeah. Because if we have to have them upload the documents, they’re probably going to lose their minds. So, I’m hoping you guys can bring at least the documents because if we have to tell them, they’ve got to fill out the disclosures and the signatures that’s going to be a pain in itself. But we’ll deal with it. If we tell them that we lost all the documents that they uploaded, they are going to lose it. Yeah.
Nic Schisler (07:28) Yeah… to be completely transparent, I think this is part of the issue when we originally went down the path with like Tony and their group. Yeah, you know, like at the end of the day, I’m… trying to think of the best way to explain it. I hope that’s not the case. It’s very possible that it might be, obviously, I know the decision was made outside of medallion that you all were going to split as organizations. Yeah, we tried going down this path with the carillon elements team, and… they really kind of threw up a wall because they said, wait, we’re not the ones who are splitting it’s, caramore, who’s split? So, why should we be the ones who have to create a new instance and to give you some transparency like that’s why we then had to shift back to you all because we were also in the midst of getting the renewal in place with Tony and team. Yeah. And.
Melissa Turransky (08:30) I understand that our set of data is smaller.
Nic Schisler (08:34) Yeah. Well, I mean, from.
Melissa Turransky (08:35) a business decision that, you know, I think the split still would have gone that way. I mean, if we had both sides arguing.
Nic Schisler (08:43) Regardless, regardless, we’re going to cause frustration at this point regarding the migration just because of the disclosure questions and the agreement. Now, whatever we can do to try and be good partners to task, to not be a nuisance if we need to help with messaging, we can do that. But I guess let Ray and I confirm the document piece. But, yeah.
Melissa Turransky (09:07) I’m kind of hoping like if those aren’t documents aren’t needed on a renewal basis, you know, like if it was already done and they come over just with their details and they don’t have to resubmit all of that would be nice. But, yeah, keep us in the loop.
Nic Schisler (09:21) Yes, we’ll keep you updated, apologies in advance if it ends up being the case, but we’ll certainly keep you updated, yes?
Rae Tompkins (09:34) Perfect. Sorry, it took me forever to find those reports in my CM emails, but I got them pulled up here and I just want to comb through them to make sure. So, Rachel, any of the ones that say yes, are caremore. Any ones that are blank are not yours, they need to stay correct? Perfect. Just wanted to make sure.
Rachel Castillo (09:52) No, wait, yes. Are caremore, blanks are theirs? Yeah.
Rae Tompkins (09:55) Right. Okay. Perfect. Yeah.
Rachel Castillo (09:58) What?
Rae Tompkins (09:58) We’ll do whenever we do the migration is like I did, we’ll pull up a platform… screen reshared. We’ll go to licenses. Anything requested that’s filtered to your team will stay until the migration is complete, and then processing will keep any of the tasks associated with the providers, will stay under carelon, until completed. But we’ll pull out any of the ones that have reached 100 percent. The license has been renewed, or anyone that hasn’t hit intake yet that was just recently requested. I don’t think there’s been too many new requests recently, but anyone that our team hasn’t had a chance to grab yet, will be added to the caremore mosaic licensing and we’ll just kind of start the process over there.
Melissa Turransky (10:46) So question, while we still have access, Rachel could just go in and pull down the documents, create a folder that we would then be able to. If you can’t transfer them, we could do it. We could take it down from the site, Rachel, we might want to try.
Rachel Castillo (11:02) To do that, I was going to say I actually have a lot of those, most of them, I did, yeah.
Melissa Turransky (11:07) Because you helped them do it. So, why don’t, we create folders that way? If the answer is no, once we lose access, we have their documents so that we can help them rebuild it.
Rachel Castillo (11:17) Yeah, because most of them, I completed their profile with the exception of the signatures and the disclosures, okay?
Rae Tompkins (11:24) And every time, you know, what providers fall under your bucket, but just a quick way since we kind of identified none of the Nas or your team. If you go to this little teams thing and filter to APC. Obviously, this is all of your providers. Okay?
Rachel Castillo (11:38) So you,
Rae Tompkins (11:40) can that’ll show all 422 that are in platform? Yep. And then I’ll confirm with Jim worst case, the documents can’t be transferred over anyone’s documents that you’re missing, like you said, Melissa, it can be easily grabbed and stored internally. All right. Cool. Yep. So it looks like these were like I said, just requested 324 20 26. Looks like some of them are still in intake. So these may be some of the ones that we migrate over, but just kind of restart in the new instance of platform.
Melissa Turransky (12:14) Okay. So we should, there may not be any documents but we’ll check them. Yeah.
Rae Tompkins (12:19) Okay. And like these guys, obviously, Sam, the MD, his is fully completed. He can be migrated over safely, but we’ll take a look at these ones that are requested and kind of what’s holding him back and migrate who we can.
Melissa Turransky (12:31) All right. Sounds good. Yeah.
Rae Tompkins (12:33) Awesome. Alrighty. Well, I will follow up with Jim. I’ll kind of start the conversations on what needs to happen on our end to get the migration started and then we can.
Nic Schisler (12:43) be in touch sounds.
Melissa Turransky (12:44) Good.
Nic Schisler (12:45) Real quick too. Melissa. I saw your email. To my knowledge, there’s no way of just giving somebody access to just the analytics tab of the platform. So, like, I guess if your question is you want them to log in but only to see the analytics cloud. To my knowledge, it’s kind of it’s an all or nothing thing at this time. I mean, obviously, we could set them to like you said, the auditor role, and they couldn’t request anything or make any changes but they could log in and just see the analytics tab. Yeah. But that’s as it’s.
Melissa Turransky (13:16) not a big deal. I just wanted to make it as easy as possible for her. So that was the only thing she saw in there, but she’ll only be going into the analytics and she’ll only be going in if I’m on pto and she has to have numbers for the executive leadership.
Nic Schisler (13:30) Okay. And if she needs help, she can also always reach out to Ray and I and we can kind of help pull something or build a report if it’s helpful as well to you if needed. Okay. Thank you, you’re welcome.
Rae Tompkins (13:43) All right. Thank you. All right. Thank you guys so much. I’ll be in touch bye everyone bye.