Transcript
Collette Waddell (00:00) Jacqueline? Oh, you are muted?
Ashia Wallace (00:05) Hey, hi.
Collette Waddell (00:07) Aisha. How are you doing? I’m.
Ashia Wallace (00:09) good. How are y’all, good as?
Collette Waddell (00:12) You can see, I invited Jacqueline to our series moving forward just as she gets ramped up or familiar with all things spring health. So she’ll be joining us on these weekly syncs. Okay? Let me take a night. I thought I saw Lou accept this meeting invitation.
Ashia Wallace (00:37) She’s not going to join. She let me in this morning.
Collette Waddell (00:41) Okay. I was going to say, yeah, she just changed to tentative. So, yeah, all right. No worries. I just want to do a quick screen share here.
Collette Waddell (01:01) Real quick as I’m pulling this up, Asia, have you had a chance to, and, you know what?
Collette Waddell (01:09) I’m actually going to go off camera just… for stability. Okay? Have you had a chance to look at that analytics pair reporting table?
Ashia Wallace (01:23) Yeah. The intake date is pulling in the right one now, yes, it.
Collette Waddell (01:29) Was quite the… feat, but they were able to finally figure out how to align all of that. Something about a time zone. I don’t know, but it should be resolved now. So if you see anything kind of wonky with it, please flag that to… myself and Mike and Jacqueline and we’ll get that, you know, we’ll go back directly to the team that was able to do that fix for us. Okay? Anything else as it relates to that analytic reporting?
Ashia Wallace (02:10) No. Okay. Great. And.
Collette Waddell (02:17) The other item that, so as Jacqueline and I have been kind of reviewing the project… tracker, the question tracker that the whole team uses?
Ashia Wallace (02:31) In our.
Collette Waddell (02:32) Weekly calls, I did not see or I guess continued to overlook the question about the hybrid telehealth in person. And I did put a response in there. And then I also added it to our kind of agenda document that is attached to this weekly call. But I just wanted to go into a provider’s profile. So we could just do a visual of it. And this was… Jacqueline, just for some context… I don’t even remember when maybe… January February, there was some like a refresh of what the provider’s profile looks like in terms of like how they, the data is kind of organized. So this question here is.
Ashia Wallace (03:31) There.
Collette Waddell (03:31) Used to be a question about like answering whether or not the provider was hybrid telehealth in person. And then with the update, it wasn’t very clear as to where that data was now residing. So that is what the ask was. Let me see here. There is one caveat Asia that I did want to call out related.
Ashia Wallace (03:56) To.
Collette Waddell (03:58) this.
Collette Waddell (04:06) and you’ll have to let me know if this is going to be an issue.
Ashia Wallace (04:13) And then in general, like now that I’m just thinking about it even more even having one like even the old way that it used to be wherever it was, it still wouldn’t have worked.
Collette Waddell (04:29) Where the data lived?
Ashia Wallace (04:32) Because it’s state specific, right? So if we’re thinking about building a roster, that would matter, but it would be dependent upon the state. So if I’m licensed in three states, I might be in person in one of the states, but I’m telehealth in the other states or maybe I’m hybrid in one of the states. So, it would almost need to be at the location level would be where we would want the data to be. So the location level but only for the provider. So it wouldn’t be specific to the practice. It would be specific to the provider at that practice probably be the best place. That makes sense?
Collette Waddell (05:16) Yeah, because.
Ashia Wallace (05:18) What I’m like for instance, like, with the Louisiana roster, I was thinking about the build for Nick because right now, even though the roster build is done, technically, we don’t you know, we haven’t been, I needed there, there hasn’t been like we haven’t been able to use that roster. I manually do the roster because one, I don’t even know, I guess where we would start with like, hey, this is a new provider and how we would identify a new provider. And then I also the next layer is going to be, the address… that we should use because again, it’s going to be specific to if the provider is providing telehealth in person or hybrid in that state.
Jacqueline Jones (06:11) Oh.
Collette Waddell (06:12) Okay. No, I’m glad we’re talking about this because I’m looking at the drop down. Yeah, this is very, just holistically as a whole like, you know, that providers, but your organization because it’s telehealth, you know, they’re all over… and.
Ashia Wallace (06:31) So, like right now, we have like a, we, the tracker that we have in like a Google sheet has like a formula set up for each payer, and it like bases it on the address and where the state is and stuff like that. And then it tells us how if they’re going to be, you know, it says if they’re a hybrid or whatever it uses, whatever logic we created based on the payer standards. And then it tells us what address to use. And then that’s how we make the request to medallion the.
Jacqueline Jones (07:02) Information for the different types of visits that is attached to each provider, I’m just trying to understand Asia. Forgive me that is currently attached to each provider’s, profile, correct?
Collette Waddell (07:16) Okay. So this,
Ashia Wallace (07:17) so, in,
Collette Waddell (07:19) a provider’s profile in that professional… information section… there is this section here for practicing information. And this is where that care delivery setting is available. Okay. Now, the one thing before… Asia before we really started talking about at like the state level, I was going to just call out that. The way that the configuration, the springhelp opted to have the profiles I think configured is so like this person has a payer request in process. So this, you see this field. But if we go to like a provider that like is only going through credentialing, you’re not going to see that field yet, if that makes sense?
Ashia Wallace (08:16) Yeah, I get what you’re saying.
Collette Waddell (08:17) So, like if you go in here, you… don’t see that?
Jacqueline Jones (08:23) Like it’s not, you know?
Collette Waddell (08:25) It’s like missing right here, right? So, so it’s like once an enrollment gets kicked off and initiated, that’s when you, this opens up as an available field. So that was just one call out that I just wanted to make sure like everybody kind of, we all knew. But now, Asia as you’re talking, so we need a way to capture how… the care delivery is at her state.
Ashia Wallace (08:53) Yes.
Jacqueline Jones (08:57) So, so you wouldn’t need the information to pull on the roster prior to them being credentialed, am I understanding correctly? You would just need them once the enrollment. Once you need to submit the rosters for enrollment, correct?
Ashia Wallace (09:11) Correct. So.
Jacqueline Jones (09:12) Is there a way on our end Collette, that we could take it back? Because just listening in and I’m sorry to be blabbing because I’m still trying to learn if that information were to populate when it’s post credentialing here in the provider’s profile regarding visits and perhaps state, could she not run a custom report to pull in that information as needed? So she can pull a roster?
Collette Waddell (09:42) So, the problem is here is that you may have a provider that is like that, can, you know, provide telehealth services for Maryland… South Carolina and Georgia, and we need to capture for Maryland, are they hybrid, are they solely telehealth or for Georgia? And there is no current functionality in the platform to be able?
Jacqueline Jones (10:12) To filter it out to capture?
Collette Waddell (10:14) It down at that like licensed state level?
Jacqueline Jones (10:19) And.
Collette Waddell (10:20) That’s where Asia, it’s you’re having to do that manually.
Ashia Wallace (10:26) But I think, and I’m let me actually, you know, let me look at my first Louisiana roster because like if I’m just trying to solve for having to do Louisiana manually, I think we might just use one address across the board because that’s our agreement. But let me double check. Let me pull one up. I think with Louisiana, what I would like to… understand or figure out how to do is how we, oh, no, it’s not. Yeah. So we are going to run into it with Louisiana. Yeah. Shoot. Okay. Never mind. Dang. I thought I used, I guess I didn’t I don’t even see this on the tracker though. Let me double check something else.
Ashia Wallace (11:22) I need to rebuild something out here. But so never mind what I was going to say, I do need the address. I do need the address thing for Louisiana. So that is a part of it. And then the other layer is because like again, how does Nick know who is new? That’s like my question? Because it… can’t be, we are, I think we originally talked about maybe using the provider being added to the connect team, but that doesn’t work because if the, that… would mean all the requests would happen simultaneously. So let’s say a provider gets a new license in that state and then we can now add them that it wouldn’t work. I don’t think that’ll be the best way… and I don’t know if there’s another in a perfect world. You know, I know this doesn’t exist, but I would love it to where we could have a payer line for the delegated rosters as well. Like I just think that makes sense. I don’t like the idea not being able to track it and I think it would be a good way so that, you know, they are alerted, you know, of that, of the new thing. I don’t know something. Yeah.
Collette Waddell (12:47) So, have you seen like this?
Ashia Wallace (12:59) No, not like.
Collette Waddell (13:02) If you go into like a provider’s profile… you can add existing enrollment information. So if there is a.
Ashia Wallace (13:13) I see what you’re talking about you.
Collette Waddell (13:15) Know like where you can just put in like no credit just like historical data or for a way for just to you were saying just some way to track something here. Well?
Ashia Wallace (13:28) Is there a way that we could automate it though based on like I, and the Louisiana roster is not as hefty as like the premier roster that includes all 2000 connect providers… we may?
Collette Waddell (13:46) Need to. And.
Ashia Wallace (13:48) I know y’all, haven’t taken over the premier roster yet. And that’s another thing that we’re still working through. But, yeah, because of the licenses, yeah.
Collette Waddell (13:59) We may need to just pull… additional people in for, you know what I mean? I’m just thinking like technically like do we need to pull Nick back into that conversation just to kind of?
Jacqueline Jones (14:12) Yeah, technical.
Ashia Wallace (14:15) And then even with like, you know, another thing that we’ve been running into was… you know, I’ve there are times when I have to add the license in on the back end. So, even if we try to use the logic of, okay, they’re a new connect provider with a Louisiana license. If the Louisiana license isn’t there at the time that all of that happens, you know, they would fall through the cracks for an automation. So, I’m just trying to think if we, if there was a different way of like I said, although I would like to track it here. The, I think the bigger concern is how would, how will Nick identify new people or even terminations from a payor? Like I don’t understand how like when’s if a provider, we have providers that opt out of certain payors, right? So, if a provider has opted out or just wants to technically, well, whatever terminate just blue cross Louisiana, where will we put that in the software to where it’s reflected on the next roster?
Collette Waddell (15:25) If you, this is a terrible profile to use. Hold on. Let me see if maybe we can just get into somebody. So you should be able to update existing enrollment information, but.
Ashia Wallace (15:42) That doesn’t help with the problem because right now, again, none of the delegations are being tracked in here. So right now, currently, how do y’all, like do that with people that y’all, do rosters for? How did, like the only way I would assume that y’all, know that somebody has, you know, they should be terminated from a payer would mean their whole thing had to be terminated.
Ashia Wallace (16:08) But that doesn’t happen. Well, I mean, that does happen with us sometimes, but again, it’s not the provider terminating like a provider might opt out of doing private pay. So how, you know, like how do y’all, capture that? Because technically, I’m not supposed to be talking to Nick every month. So I’m supposed to get the, yeah.
Collette Waddell (16:26) Yeah, yeah, no, I got you. And maybe this and maybe Jacqueline and I take that back to Nick internally just so that we fully understand how he’s pulling that from the… technical like reporting perspective. Yeah. So Jacqueline, maybe right? Just to understand.
Jacqueline Jones (16:52) Asia on this particular topic, you’re stating if the provider happens to be like with more than one payer having the ability to, you know, maybe perhaps end one and maintaining, you know, the others, am I understanding that correctly?
Ashia Wallace (17:08) Correct. And even if they just had one because we don’t require our providers to be enrolled with payers for private pay, so a provider could technically decide that they wanted to opt out of the whole thing which we, and we get a few though. So they’ll say, you know, I don’t want to do it anymore.
Ashia Wallace (17:29) I’ve changed my mind. So they’re still active with spring because they’re on our EAP side of business. So they still have an active medallion but they need to be terminated from all the payers.
Jacqueline Jones (17:40) But EAP only. Okay. That’s something we definitely need to take back. I’m not, you know, I’m familiar with EAP but I know it’s not a, you know, that’s not like a payer situation.
Ashia Wallace (17:51) Yeah. So.
Jacqueline Jones (17:53) We would need to take that one back, Collette and get some counsel on that one.
Collette Waddell (17:57) Okay. Yeah.
Ashia Wallace (17:59) And we don’t like we haven’t tracked the EAP because we do have some EAP contracts. We haven’t started tracking them in here yet. But we will because I’m just now taking that over. But even outside of that, I think it once we narrow down the filtering for the rosters, that shouldn’t even matter. But then after getting that filtering narrowed down, you know, like I mentioned, like how do we address like changes to it like a termination or something like that if the provider themselves aren’t terminating from the group. Okay?
Collette Waddell (18:39) Yeah, we’ll do some further… investigating. Yeah, we’ll.
Jacqueline Jones (18:45) need counsel. We’ll need to know if that’s I haven’t you know, become really familiar. But the EAP side of things, you know, we need counsel to see how that will work within the platform. And then the other piece as well, just so we can, you know, better educate. Okay?
Ashia Wallace (19:11) I did see. I’m sorry, actually, Colette, let me let you lead.
Collette Waddell (19:15) Oh, no, no, you’re fine. I, you had, you were using the example of a provider opting out. And I was like thinking about that task that we actually, the team is asking about for this provider. Sorry, I need to like zoom in. It is like microscopic… this Jillian Lee’s… with the payer. So they’re just looking for direction. I actually think that there might be more than one task out there for a similar scenario.
Ashia Wallace (19:52) I’ll be going there and I’m going to filter the tasks by maybe that provider does not want to be enrolled. So I can just do them all because it’ll I’ll just need to cancel the request and do the other stuff… there’s. This one.
Collette Waddell (20:25) And if that’s I mean, the, you know, the… route, then you can just like add a note to say, please cancel the request for this payer and then mark it complete. And then they’ll close it out. Okay? They just don’t want to take that action without you all confirming that, that’s the action that needs to be taken.
Ashia Wallace (20:46) No, you’re fine. I’m leaving… them alone now. Oh, there was another one. Oh.
Ashia Wallace (21:03) And she’s often out of st Luke’s okay?
Ashia Wallace (21:19) One of… the other things I wanted to talk about was tasks and I’m… calling them duplicate tasks, but I can see why they are being duplicated. So, let’s say a caqh login is needed, right? And so, I’m guessing intake is creating a task and the caqh team is also creating a task. Is there, I have been closing out one of the tasks and putting a note in there saying duplicate tasks. Is there a way that the team, can they see each other’s? Tasks? So, no.
Collette Waddell (22:05) They can’t yeah. Okay. Actually that was recent product feedback that I saw somebody else recently submit for more of that cross functional visibility internally… for like this isn’t a, this is for this type of example is exactly what we were, it was raised up recently. So, but no, right now, they don’t see it.
Ashia Wallace (22:35) Okay.
Collette Waddell (22:40) Yeah, I.
Collette Waddell (22:46) I don’t know what the solution is there for now?
Collette Waddell (22:57) I don’t know what the recommendation is there, you know, aside from just like being a note being like working… on it or, you know, whatever they might be. I don’t know, but then that’s actually actioning on an individual task.
Ashia Wallace (23:11) So, I.
Collette Waddell (23:12) mean, we can definitely take that back. I just, it’s a platform limitation right now, for the teams.
Ashia Wallace (23:22) Okay.
Collette Waddell (23:23) So… I was going to say something along those lines actually now that we were just, and I completely lost my train of thought.
Collette Waddell (23:38) As I’m looking in here, the… teams are trying to go in and as you can see, they’re starting to try to add like PE.
Ashia Wallace (23:50) Yeah.
Collette Waddell (23:50) They’re trying to like clean some of this up. Oh, the portals hold on last week. Oh, wait, then there’s an ongoing conversation about this is lucid. Never mind. I was thinking portal logins. And then I just realized it’s the lucid portal logins. And I know that there’s further kind of investigation about lucid specifically. So, maybe we, I,
Ashia Wallace (24:19) wanted to, I was trying to figure out a way to respond to, I think his name was maybe garrison to the email, but I think it’s just better for me to explain or maybe even show you because it’s not. I don’t think that lucid is going to be able to change anything on their end. And like, I feel like it’s let me go pull up his email. Hold on. Thank you.
Ashia Wallace (25:04) Because what we’re.
Collette Waddell (25:06) learning is lucid is not, it’s not like a pay or it’s like a third party portal right? Where it’s like an inner, almost… like a service?
Ashia Wallace (25:22) So, in his email, he says similar to highmark given that lucid, given that this is a lucid requirement, could we make requests to them to see if they can make any change on their end? Again, uncertain of the volume here, given the steps, given the additional steps due to how lucid is requiring things, can you help provide additional context as to why this becomes an issue? You know, one, I don’t think that they could change the portal. And two, I feel like it’s something really small that we’re talking about here, which… is the source of my confusion and just wanted to take it back in house because it’s literally just going to one area and adding an address. It’s not like you have to submit a request or an approval or anything like that. It’s just adding it in a different area so that it can appear in the drop down during the application.
Collette Waddell (26:24) I think if there’s a way maybe then for us to like you just said, it might be easier just to visual like see it visually, like just to have a better understanding, of it. And I don’t know if obviously I wouldn’t want you to share any confidential info. I’m just thinking like a quick snip video of like a of like what you’re speaking about. You know what I mean? Like in terms of what the steps are, I know that there is a call tomorrow is today, Wednesday, today’s, Wednesday. So tomorrow… and this might, I’m not entirely sure. I’m not, we’re not participating on the call some of our leaders are. So I don’t know if this is going to be a talking point then Asia, but I’m sure it’ll be an item maybe that’s just addressed. I just don’t know how much detail they may go into it, but I know that we’ve been trying to do some kind of research on our end and kind of dig further into lucid in general just to kind of have a better understanding. So.
Jacqueline Jones (27:38) So, Asia, will you frame it up for me now? The little bit that, you know, I kind of did some digging lucid, basically assists with finding patient care. Ultimately. I think that’s what they do. They’re like a overall… platform that assists with finding patient care, is my understanding, high level, right? Help me understand how your group is utilizing that platform.
Ashia Wallace (28:10) Okay. And I could share my screen too. I logged in that.
Jacqueline Jones (28:14) Would be awesome.
Ashia Wallace (28:16) So lucid, kind of like some payers may use caqh, they have… like they’re just a centralized like place to do credential to submit enrollment applications. Excuse me. So, the specialists aren’t running into, well, let me rewind. So at spring, depending on the agreement, we allow our providers to use their own in person addresses. And there are other providers that use ours because maybe they’re just telehealth, right? And so in the lucid portal, when you go in to make the request and you start doing the enrollment application, the addresses, the ones where the folks are using the spring address, those are getting submitted, fine because the address is there, it’s just one general address. But anybody that’s needing to use their own individual address, they’re having to add that because this is the provider’s first time being added and that address is specific to that provider. So in the lucid portal, so this is the lucid portal and I just came into the account details and the addresses area is where you would have to add the address so that it shows up in the dropdown when you’re completing the application. So you just come here, you do add new address and you go through the steps. These are, I don’t know. We’ll just I’ll pick both whatever next and then you add the address information. This stuff is in medallion. So I just feel like this should just be an easy go through for them to do. And then once you finish going through it, it’ll have a little finish thing. I’m trying to exit out. It hates me. It’ll have a finish situation and then it’ll automatically pop up right here. And then, yeah. So then once you go into making the new application request, which is where you would do the enrollment request. The address will then be in the drop down… which is where again, they’re running into the issue of when I’m submitting, when we’re requesting a provider that has their own address, they’re saying the address is not in the drop down, which they’re correct? Because it’s the first time the provider being added. So it needs to be added under addresses first. And so, you know, based off of what’s been going on, we’ve been told that we’re going to need to submit a demographic request to get those addresses added. And I know that comes with the extra fee allocation, however we want to say it, and that just doesn’t make sense to me… this.
Collette Waddell (31:03) Was a helpful visual. Thank you for doing this, Asia. I think it, I think Jacqueline and I can maybe just share back internally kind of how you walked us through this just for additional information… for our leaders that are diving deep into this. So we can just share this back. And hopefully it’ll just help with what they’re working on, you know, resolution.
Ashia Wallace (31:37) Okay. But.
Collette Waddell (31:39) Thank you… Jacqueline. Did? I mean you’re the one that has, you know, a stronger payr background. Does you know all of that kind of make sense? Do you think we could just take what we learned back internally and just share, you know, the knowledge that Asia provided? Yeah.
Jacqueline Jones (31:59) We would have to especially… as it relates to the configurations of the platform and the information that Asia needs for her rosters. I totally understand the struggle you know, with the different licenses and the different states and rather they’re virtual or telehealth, and I know all of that is a thing. So we just have to see, you know, what the powers that be have to say as far as how we’re going to be able to support the ask. And my hope is that it’s we can definitely support it. That’s my hope not committing. I’m hoping.
Ashia Wallace (32:43) Understood. I did. I know we’re running over time. I have one thing that I just Colette, I know we talked about it briefly. And so me and Kayla who is a person that works on enrollments with me. We started adding in a note when we’re reviewing the needs attention bucket. So to each task, is there a way that we can get a report that pulls a task with the most recent note?
Collette Waddell (33:15) Oh, because if you export out from that table… it… not include, I don’t think the notes I.
Ashia Wallace (33:26) don’t think it does, it doesn’t include a few fields because that’s how we ended up in the analytics table in the first place too… because I don’t even think it pulls like dates, but I haven’t pulled it in a little while.
Collette Waddell (33:38) I know I haven’t either, and I know sometimes like the different tables like that’s on the tab, let me jump back into that analytics table real quick in that task summary.
Jacqueline Jones (33:50) Do you want note dates? Is that what you were asking for?
Ashia Wallace (33:53) The actual note, so, one of the things I have been expressing was that it’s kind of hard to like, how can I explain it like track a task that we’ve already been into? Because right now we have 300 and I think almost 400 providers in the needs attention bucket. And, you know, that’s just per provider per payer, but that might be several tasks. So I was trying to get a better way for us to manage like, hey, you’ve already touched this task, you can move on to the next task because that data is fluid. It’s always moving. If somebody’s coming in through intake, maybe somebody’s leaving, maybe something’s done whatever the case may be. So we talked about leaving a note in the task. So that way we know that we reviewed it. And what I’m hoping for is that we can pull that note and the task into a report so that Kayla and I don’t have to go into each task to make sure that we reviewed it. Or like right now, I have us working by payer and just running a report that’s only true to that day. And then, you know, highlighting it if we already touched it. But then we would have to keep running a new report. Let’s say every Monday. And, you know, I just don’t want us to keep like if you checked it last week, nine times out of 10, maybe something hasn’t changed yet or maybe it’s not that urgent for us to look in yet, but there’s no way for us to know like I checked this one last week.
Collette Waddell (35:24) Yeah. So, Colette?
Jacqueline Jones (35:27) Have we introduced or maybe Asia may know already the task summary under analytics?
Collette Waddell (35:35) Yeah. So that is actually some things that Asia and I talked about was it last week? One of the last calls that we had. And so this is kind of what Asia we were when we were syncing, we were talking about, she and her colleague, you know, jumping in and let’s just say they need to like leave a note almost like an internal note. Like I’ve been, you know, searching for this login or I’m you know, we’ve reached out to the provider or what have you like, they’ve looked at it and maybe some action or some review of this task. So this is because what Asia was sharing is and obviously just the sheer size of the organization there’s just so much work happening. So there’s a lot of tasks. And so this was just a way for us to figure out like how could Asia and her colleague keep track of the ones that they’ve actually put their eyes on or ones that they haven’t even looked at yet. And so we were kind of brainstorming about, you know, maybe they could just add like just an internal note. Again, it’s not necessarily something that’s going to, you know, trigger a response or an email or anything like that. And so this field here, this notes is what we were hoping is what Asia is hoping to export out in some sort of report… but I just tested it. It doesn’t come out on that when you just click that download button. But what I want to find out and… I know that this is kind of like a canned report if you will in that wait here, Asia.
Jacqueline Jones (37:28) That’s kind of what I was talking about this.
Collette Waddell (37:30) Last, no, I could. Yeah, I couldn’t recall if that last note column.
Ashia Wallace (37:37) Can I, can we export that one too?
Collette Waddell (37:40) Yeah. So if you click these three buttons here, then you get an option of how you want to export it. Yeah… maybe test this and then let us know if this extracts, you know, what?
Ashia Wallace (38:01) Yeah. I’m pulling it out right now. I did some notes this week so I’ll look by the dates to see, okay?
Collette Waddell (38:14) Yeah, we’ll figure out if this, it would be nice if you could just do it from that overview time though.
Jacqueline Jones (38:21) I’m wondering once you pull it, can you pivot it, Asia… get your dates… most recent dates?
Ashia Wallace (38:30) Yeah, I think you should be able to, I was gonna, I had when I did the note and I told Kayla to do it this way too. I was putting the date in front of the note.
Collette Waddell (38:41) Oh, that’s smart. Yeah.
Jacqueline Jones (38:44) But,
Ashia Wallace (38:45) I don’t see it.
Collette Waddell (38:49) Okay. Well, we can.
Ashia Wallace (38:53) Yeah, it’s not like I did some on three 30. I did some on three 31. So I’m just typing that in from like the beginning. You know, I could actually too just look up somebody I did because I was working in blue cross blue shield, North Carolina and I sent out emails to the providers myself too for ones that still had pending tasks. So, let’s see.
Ashia Wallace (39:24) Like let’s look at Brooke.
Jacqueline Jones (39:31) So,
Ashia Wallace (39:37) actually, I’ll… take this out. I’ll record.
Ashia Wallace (39:47) And I could share my screen too because I feel like I just have y’all looking in the abyss. Let me move.
Collette Waddell (39:51) No, I’m also, I’m scrolling on the side, I’m trying to kind of play around too.
Jacqueline Jones (40:04) And where’s the date column?
Ashia Wallace (40:08) Well, if I could pull up the right report, I guess that would probably help. Okay, here it is. So what I, you know, what you just made me think too? I didn’t even do it by this date. Let me try to see by this date. See what the 30 first is. No, doesn’t have my note. Okay. So, where… is the provider’s name?
Ashia Wallace (40:50) Okay. So, rook… these are the last notes that’s there. But unless I forgot to do brooks, she should have a note on both of her tasks in medallion,
Collette Waddell (41:09) What’s her last name? I?
Ashia Wallace (41:11) Think it was like is MU. S, something, it looked like it was kind of like music, but it wasn’t music.
Collette Waddell (41:16) Oh, MU. S. ICK?
Ashia Wallace (41:21) Oh, I guess it is music.
Collette Waddell (41:22) It is music with a K at the end. All right. Let’s see here.
Ashia Wallace (41:30) Okay. Wait, this one actually, hey, this is the most recent note. So this is what I did. Yeah.
Jacqueline Jones (41:40) Awesome.
Ashia Wallace (41:43) And then, yeah. So they, yeah, it is pulling the most recent notes. So it’s… going to be a snapshot in time situation, so.
Collette Waddell (41:52) It’s not going to capture it’s. Not going to be able to generate like the historic like the trail of, no, it switches and it’s nice to see like already like, you know, within less than 12 hours like, but,
Ashia Wallace (42:11) like.
Collette Waddell (42:12) an update, from the medallion team here or a comment, you know, back, but at the same time, if it’s something that you really still need to be able to track… yeah, that part’s not helpful and.
Jacqueline Jones (42:27) Also to keep you from having to do so much sifting and I’m not pressing you about this but just, you know, to save you some time, consider pivoting so you can go directly to your providers and the, you know, dates. If you pull in the filters, you know, you can kind of do the drop, you know, set the pivot up in a way where you have filters, do your drop down and like utilize dates and so forth or you can pull in actual information and just work on one or two providers or even one. However you want to hone in on it, just a suggestion to save you time and.
Ashia Wallace (43:01) Right now, like I was telling Kayla, because like I want to always be like, I don’t want us working over each other. And just, I feel like for my mind’s sake, I’m trying to dumb it down as much as I can. So that’s where I came up with the whole, I was like let’s actually just work it by payers. I was like we’ll have, you know, a beginning of the, not the beginning of but like right now we’re working for payers, and I told her we’ll go through all the needs attentions, like I’m in North Carolina. So I’m going through all the needs attention here and leaving a note. I was like we’ll do it by payers Friday and then we’ll go to our next set of payers next week and the next set of payers the week after that. And then basically they’ll end up, you know, whenever we come back around to it, we’ll know like, hey, the North Carolina ones, they probably need attention now because we haven’t touched them in three, three, four weeks because we’ve been doing the other ones. So that was my new resolve for it air.
Collette Waddell (43:57) Quote, this is actually a really clever way to kind of group. I think your kind of review of the things and real quick on this screen Asia like on that plus sign that’s to the left of the blue cross blue shield line. Are you using this as a way to identify like to open the task from here?
Ashia Wallace (44:20) No, I didn’t even know about this. Okay. Well, why they not coming up though?
Collette Waddell (44:28) Hold on now needs attention. Could also mean that like the profile like it’s.
Jacqueline Jones (44:37) profile, not complete documents needed.
Collette Waddell (44:40) Like the profile in.
Ashia Wallace (44:41) It of itself, no, they did have a task. It’s just not there. So it’s a bug look like that doesn’t.
Collette Waddell (44:55) this is a different line, right?
Ashia Wallace (44:57) Yeah… but all of these have tasks I’d already started going through. They do. Yeah.
Collette Waddell (45:03) But, yeah. So this.
Ashia Wallace (45:05) would have been nice though. This would have been nice.
Collette Waddell (45:07) Okay. So I will report this as a bug because this is a bug. If there’s an actual task. And when you click that expand button, I mean, that’s the whole purpose of that expand button. That plus button is to show you this. So, if you, okay, nevermind slate, I’m just going to jump into that.
Ashia Wallace (45:24) I’ll just say.
Collette Waddell (45:25) I can look directly. Okay. So, I’m going to report that as a bug because that, because then if you, if it’s there, then you just, you know, you can glance at like the actual subject line of the tasks.
Ashia Wallace (45:38) Yeah.
Collette Waddell (45:40) And jump right into them from that way. And that way you’re just kind of like working out of this list.
Ashia Wallace (45:46) Yeah.
Collette Waddell (45:47) All right. I’ll report that back as a bug because if there’s open tasks, they should be there. You should be able to see it when you click that plus sign.
Ashia Wallace (45:55) Okay. But yeah, that’s been my workaround for that for now. I just thought of it this week. I was like, you know what? We should let’s do it this way.
Collette Waddell (46:05) Well, you know, looking at it that way, it’s like a lot easier almost to digest than when you’re just looking at that overview tab, yes.
Ashia Wallace (46:14) Yeah.
Collette Waddell (46:14) Especially just again sheer volume of providers and how much work is being done by multiple, like for multiple things, you know, for.
Ashia Wallace (46:24) Yes. Yeah.
Collette Waddell (46:27) You know, and I know that like tasking and like the task categories and maybe subcategory like that is definitely still product, you know, like I.
Ashia Wallace (46:39) don’t like it’s from a,
Collette Waddell (46:41) product perspective that’s still being like heavily discussed especially, but.
Collette Waddell (46:50) Another way to kind of like view the data without being overwhelmed when you first get to that landing page and you see the insane number of tasks that are out there? No?
Ashia Wallace (46:59) Yeah, absolutely. Absolutely. So. And I’ve seen that there’s, some medicaid medicare tasks that I need to bring back to the legal team because, you know, the, I guess the payers well, not, I guess I see that they’re saying the payer is telling them that we can’t use the group one. So I need to go back to our legal and tell her that that’s what’s going on, okay?
Collette Waddell (47:29) All right. Do you have enough information or that you’ve seen in those tasks? Like is there any additional information that maybe Jacqueline and I can go back and try and get for you to give to your legal team or I?
Ashia Wallace (47:42) Don’t know just yet?
Collette Waddell (47:43) Okay.
Ashia Wallace (47:43) But if, whenever she comes back to me, I would definitely let y’all know, okay all.
Collette Waddell (47:50) Right.
Ashia Wallace (47:51) And then I see, I’m just looking at the admin tasks, it’s some Coi, tasks that need to be reassigned to providers. And these are newly created tasks yep.
Collette Waddell (48:02) I had, I saw the first one right before we got on this call and I immediately commented on it and I back, but, I saw that then there was another and I was like, okay, I gotta just hop on the call but then I’m gonna get back to that and… we’ll definitely provide that back because I know that they’re they’ve been, you know, meeting internally and kind of trying to provide re, education and realignment and, you know, creating, you know, additional kind of tip sheets or cheat sheets or, you know, references like, so that way the team, you know, has something to work off of. So.
Ashia Wallace (48:38) We.
Collette Waddell (48:39) will take that back that feedback back. And then.
Ashia Wallace (48:44) I need to, I see that there’s one about the Tennessee location ad. I don’t I’m not too super familiar with doing the Tennessee ones. I feel like I only did like one or two. So, I need to see what that looks like, but I think Tennessee is through availability… Tennessee blue cross, blue shield. Yes, it usually is, but not always, but usually, yes, it looks like they’re yeah, they are in availability. Okay? So, I think for the availability purposes, we probably are gonna have to add these. I don’t even know if I got access to adding myself, I’ll figure it out though, and I will address that test. Okay. Yes, ma’am, and I.
Collette Waddell (49:31) Know Aja, I think a few weeks, I had already canceled earthsync for next week because I know I’m out starting Friday and all of next week just for kids spring break that I’ve had planned for a good many months now. And then Jacqueline is also out part of next week. So that said… I think if anything surfaces, you know, we can, you know, ask Mike if it’s you know, okay for you just to like top, you know, just reach out to him so that he can kind of get it routed to the right individual team member that can support you just while both of us are out next week and then our support team as well. And… we’ll just try to make sure like you’re covered for, you know, what you need. Okay?
Ashia Wallace (50:23) Cool. I’ll be out the following week too. So the week of, the, our.
Collette Waddell (50:37) Okay. You’re out that whole week, the.
Ashia Wallace (50:39) whole week. Okay. All… right. Going on a birthday vacation, like.
Collette Waddell (50:47) Birthday vacation?
Ashia Wallace (50:48) Yeah. My birthday is on Tuesday, next Tuesday, all right. Happy.
Collette Waddell (50:53) Early birthday, early birthday.
Ashia Wallace (50:55) Thank y’all, it’s definitely airy season. It is. What a time to be. Can I?
Collette Waddell (51:10) Can I ask where you’re going? Is that?
Ashia Wallace (51:12) Yes, I’m actually, I don’t know if I told you, I travel a lot. I’m going to Antigua and Barbuda. Nice.
Collette Waddell (51:20) I have just figured out that you travel all the time from like Los Angeles and then you were in somewhere for a friend. I think.
Ashia Wallace (51:32) I was in New York. Yeah, I love it for.
Collette Waddell (51:37) The weekend.
Ashia Wallace (51:39) My gosh. Yeah, I just get up and do I didn’t tell you about when I went to New York for a day just to go see the Christmas lights. Awesome. Yeah, I was like my gosh, I want to see the rockefeller tree. I want to see the Christmas lights. Yes. You know what? I’m just going to go for, just to check it out real quick. Yeah, great. Great. In and,
Collette Waddell (52:02) out, are you like, do you like going like, do you like traveling like other places like by yourself? Like, do you, are you or it?
Ashia Wallace (52:09) Doesn’t matter to me? I just, I don’t like to wait on anyone. So if I, if someone wants to come sure, come along?
Collette Waddell (52:16) Right, right. Whatever.
Ashia Wallace (52:18) You don’t have to want to do any of the things that I want to do. I’m still going to go do all of those things. So, you know, whatever floats your boat, but definitely one monkey don’t stop. No show.
Collette Waddell (52:27) Yeah, I love that. Oh, your trip for your birthday? Sounds lovely. I did nothing for my birthday and I have regrets. So, no.
Ashia Wallace (52:40) Last year, I did something like in fredericksburg in Texas and it’s like they have like wineries out there and, it was cute, but I was like, my gosh, this is kind of boring. My time span is not long and I was like, all right. We done tried the wine. There’s nothing else to do here. Yeah, it’s no beach or nothing?
Collette Waddell (53:02) Right. So.
Ashia Wallace (53:03) Yeah. So this year, I was like, okay, I’m going somewhere, I was supposed to be going to Thailand, but my friend got freaked out about the Dubai stuff. So I was like, okay, I guess I can change it this one time. Oh, yeah. So, yeah… that’s.
Collette Waddell (53:20) fun. Are you like an adventure? Like do you, or, you know, like snorkeling or like.
Ashia Wallace (53:25) Doing like?
Collette Waddell (53:26) Activities like stuff?
Ashia Wallace (53:28) Yeah, yeah. And they, when it’s like my turn to plan, my friend is like, why do you have like every something for every hour?
Collette Waddell (53:36) Yeah.
Ashia Wallace (53:37) No, I have it by the hour, we’re.
Collette Waddell (53:40) not just laying on a chair, not at.
Ashia Wallace (53:42) All that is not. I don’t have a soak in the Sunday like the only day this time, I made it to where like the day that we get there, it’s like a relaxed day, air quotes, but every other day is pretty much like this time that we’re doing this. This is, yeah. So, yeah.
Collette Waddell (53:59) Yeah, like Hawaii, we did Hawaii a few years ago and that was wonderful. I would totally go back in a heartbeat, yeah.
Ashia Wallace (54:07) You need, some to go some places sometimes just to like get the little ugh off of, you know? Yeah, for reset.
Jacqueline Jones (54:15) Nice. Reset. Agreed.
Ashia Wallace (54:17) There’s always so much to do. Yeah.
Collette Waddell (54:19) I also think it helps you like just kind of almost like appreciate like what you have or, you know, it’s almost just, like a mental for me. At least it’s like a mental like I needed that, you know, kind of brings me back to grounding. I think.
Ashia Wallace (54:36) Absolutely, absolutely.
Ashia Wallace (54:37) I’m trying to get more into doing like the stateside weekend activities trip kind of things because, I just have this idea that I just got to go out the country and I was like, hey, like every state is kind of like its own little country in itself too. There’s different things, different foods, different types of people’s culture. So that’s something I’m trying to tap into a little bit more instead. But the aries in me is just like, no, we’re going 10 hours away, like I was just like, well relax.
Collette Waddell (55:07) So, have you ever been to charleston? South Carolina? No, no, I.
Jacqueline Jones (55:11) Have it’s wonderful. I love that.
Collette Waddell (55:14) So that’s where I live. I’ve lived here for almost 20 years, love it. And I’m originally from the DC area and that’s where my parents still are, but charleston, Asia, that is a perfect like long weekend three or four days. You know, I would do a long weekend really like three or four days. Agreed. It is, there’s like beach there’s like history, and then there’s just like good food, like good food.
Ashia Wallace (55:42) Oh, yeah. This all sounds like my jam.
Collette Waddell (55:43) Yeah, like it hits it kind of checks all the boxes, you know, and it’s like it’s kind of quaint, but it’s not like so small that you feel like you’re in like a really small town. So it’s kind of a for like a DC girl like it was. And my husband’s not from a big city where it was like kind of like the perfect like blend of, you know, just enough, but you still have that like southern hospitality like people are friendly and say, hi and no.
Ashia Wallace (56:08) I’m gonna have to definitely check it out because, yeah, like I said, I need to the state side. I have to it’s so much it’s so much that I don’t know about over here, right?
Collette Waddell (56:16) Yeah, definitely. Put it on your list like sooner than later, yeah.
Jacqueline Jones (56:20) What part of the country are you in Asia? Where do you reside?
Ashia Wallace (56:24) Texas, Houston.
Jacqueline Jones (56:25) Texas? Okay. So, you want to see Savannah, Georgia as well, very underrated place.
Ashia Wallace (56:31) Yes, extremely underrated not.
Collette Waddell (56:33) Both out on the same trip. They’re only two hours away from each other. Yeah.
Ashia Wallace (56:38) See, I gotta check it. I have Atlanta, Ed it out. So I definitely need to check out another part of the state. Yeah, awesome. Great.
Collette Waddell (56:50) Well, thank you, Asia for your time. I know we went 30 minutes over, but I think we got to, we covered a good bit. We’ll do some digging on some of the takeaways that we had from the call and I’ll cancel the one for the fifteenth. I hope you have the best trip ever. I hope everything goes me.
Jacqueline Jones (57:09) Too.
Collette Waddell (57:09) Thank you. Things are smooth traveling like airports and all that stuff. They should be. Hopefully. Yeah.
Jacqueline Jones (57:17) Please be safe too.
Collette Waddell (57:19) Yeah, thank.
Ashia Wallace (57:20) Y’all, thank, y’all, have a good time off as well next week, you’re welcome.
Jacqueline Jones (57:23) Absolutely. Thanks.
Collette Waddell (57:25) Well, have a good rest of your week and we’ll talk soon, take.
Jacqueline Jones (57:28) Care. Bye, bye bye.