Transcript
Mira Guha (00:00) hey, there. Hi, Lee. How are you? I’m.
Lee Fuller (00:02) good. How are you?
Mira Guha (00:04) Doing well. Happy April.
Lee Fuller (00:06) Happy April can’t believe it’s already here. I know.
Mira Guha (00:09) I’m just glad I survived April fool’s day without getting totally, you know, roped into something and thinking it was real that happens to me every year.
Lee Fuller (00:17) There were some pretty clever… April fool posts on Instagram and Facebook from like corporations. Yeah, they did a good job this year, yeah.
Mira Guha (00:31) I think I made the, I didn’t really end up going on Instagram yesterday, but I feel like I heard some people talking about things I said, man, I dodged a bullet.
Lee Fuller (00:39) Yeah, for sure. I.
Mira Guha (00:41) Know the licensing team was invited. Are we expecting anyone to join from there? Or we can just kind of follow up with them?
Lee Fuller (00:48) Let me ping them and I know Adam can’t join, but we talked this morning all.
Mira Guha (00:57) Good. And I can speak to some of that stuff in a little bit too, but no problem.
Lee Fuller (01:02) So, let me just ping them real quick and see if they’re all.
Mira Guha (01:08) Right.
Mira Guha (01:24) I don’t know that this will take 45 minutes, but I thought I’d budget it out just in case. No.
Lee Fuller (01:28) That’s fine. My goal is to kind of go over what our usage is. I talked to Adam about what our projections are amazing. And then, so we can back into it, I kind of also want to understand where did we overutilize? Where did we underutilize? Sure. Because from a growth perspective, well, I’ll get into it, let me just see if they’re going to be joining. Yeah.
Mira Guha (01:52) No problem. We can, definitely and I’ll make sure we have a chance to go through that.
Lee Fuller (02:05) All right. I just messaged them.
Mira Guha (02:07) Perfect.
Lee Fuller (02:11) So, while I wait on their response, so, I pulled up our usage report in medallion. So if I read it correctly, we have overconsumed at this point, 37,721 dollars.
Mira Guha (02:26) Yep. That’s right? I think we’re looking at the exact same thing right now. Okay? And,
Lee Fuller (02:30) it looks like where the overconsumption is coming from new state licensing and the compact licenses.
Mira Guha (02:38) That’s right there’s. There’s a couple other small things, but that’s definitely the vast majority of it like I think we’re slightly over provider count right now. Just checking where else a little over prescriptive authority. But yeah, we are under another skews like the renewals and the new csrs, but yeah, those new state licenses as, you know, are kind of one of the more expensive skews. And then it looks like we just really kind of overshot where we thought we’d be with compact. Okay?
Lee Fuller (03:06) And we were not using compact before. Is that correct? I?
Mira Guha (03:10) Don’t think not to nearly this extent, which is why we only budgeted in the two. I think it’s smart that you are, because that is faster and cheaper, but it just means that we were kind of, I think expanding more than we originally thought when we signed the renewal.
Lee Fuller (03:25) All right. They did not get the invite, so I’m just forwarding it to them directly. Great. Okay. Perfect.
Mira Guha (03:41) Any other, just like general consumption questions? I also want to apologize if anything seemed a little hectic. We were definitely doing some kind of, you know, end of quarter push, but since we’re not over total contract value, it wasn’t actually a deadline. It was more just we should probably get this wrapped up sooner rather than later. So apologies if anything came off a little weird there, but sounds like we’re in good shape to have next steps going forward.
Lee Fuller (04:01) Yeah, we, I mean, as you can see, we don’t move super quick like as we’re a bigger company, there’s some checks and balances. Yeah. So, and Adam is out of the office next week for spring break. So what I told him is I’ll have the meeting today with you and the licensing team kind of figure out where we overshot where we have undershot, if we have, where we need to update the amendment agreement. But I talked to him this morning and said where do you see us growing? And he gave his feedback from that perspective. So… both Angela and Candice will be jumping on here shortly, so.
Mira Guha (04:42) What?
Lee Fuller (04:44) He told me was when we originally chose what our purchase volume should look like in 20 26, we had a direction of, all right, we are with the thyroid group. We call them happy healthy and lean. We just rebranded them. We were going to crawl before we run with entering into new states. Okay? So we were going to slowly hire providers, enter into new states and things of that nature that completely changed and turned where the principle of happy healthy and lean told us you guys are holding us back. We can grow so much more, but we just need to get business licenses in every, in all 45 states and we need to get an influx of providers coming in to be able to grow and scale. So we decided as a business. All right, we’re going to rip the bandaid off and we’re just going to go full steam into getting licensed in all 45 states.
Lee Fuller (05:43) We’re going to get business licenses, and then we’ve hired roughly between 10 and 12 providers for happy healthy and lean in general. Hey, Candace.
Kandice’s IPhone (05:52) Sorry all.
Mira Guha (05:54) Good all.
Lee Fuller (05:54) Good. Thank you. The invite went to the licensing email and I have no idea how that would work on your end with that?
Kandice’s IPhone (06:03) Yeah, no, it didn’t attach to the calendar at all. So that’s why I didn’t see it.
Mira Guha (06:08) Shoot. All right. We can definitely address that going forward. I’ll make sure I got the right folks next time. Yeah.
Kandice’s IPhone (06:13) Angela’s, popping on too. See we were just doing something with the spreadsheets.
Mira Guha (06:17) Okay.
Lee Fuller (06:19) So I was just, oh, there you are.
Kandice’s IPhone (06:21) I.
Lee Fuller (06:21) was just going over kind of what, what’s been going on, where we are and kind of where we’re going because we have essentially, we’ve over consumed on what our contract is today. So, originally, what I was saying is we thought we were going to crawl with happy healthy and lean, but instead we turned the faucet on and we just went. All right. We’re going to get licensed everywhere, which put us in the situation that we’re in. So right now, and this, Candice, this is why I wanted you and Angela to be on to keep me honest from where we are with licensing is we have started licensing for happy healthy and lean in all states that we are looking to operate in 20 26. Is that accurate? That process has already started within medallion? Yes. Okay. So, Mira, the point of that is our new licensure moving forward will be much more minimal.
Mira Guha (07:18) Got it. So kind of just had this big spike to get things started. And now we’re going to see a slowdown. Yeah. So.
Lee Fuller (07:23) Now, what will happen is our, in the future, our renewals will be much greater. So, we’re going to see with all everything we’ve worked on top of all of our legacy providers, we’ve had we’re going to have more usage out of that renewal process than anywhere else?
Mira Guha (07:41) Okay. To.
Lee Fuller (07:43) Our, the third part here where our compact licensing, we clearly have underutilized that, I think that’s an opportunity for us to grow for us in the future.
Mira Guha (07:57) Definitely. And I think including four renewals, where possible, you can use the imlc post loq for that. If the provider is compact eligible the state is. So I think we could definitely consider baking those in where possible. Thankfully, there’s a medallion data that can kind of help with that. Like if this is compact eligible or it originally was obtained through the compact, we can definitely make a note of that and see if we can factor that into our forecasting for renewals. Totally hear you on the slowdown. I hear this conversation a lot like this was a one time peak. Obviously once we’re expanded, we don’t need more new. We’re working on maintaining. I think the only thing and it sounds like your team has already started forecasting which is super helpful that will help us right? Size this as much as possible. You have more data on that than we do. The only thing I want to flag which is part of the current addendum we have out to you is based on where we are right now. I think like auto renewals was factored into that current trends.
Mira Guha (08:48) But also the section down here, I know you said the kind of launch for happy healthy and lean has already started. I’m guessing that’s why we see there’s 114 new state licenses that have been requested but not yet consumed. So as we complete intake, those are going to start racking up as well. So I think that’s how the proposal is currently put together. I think it’s like a week or two old. So it might not have all of these in if some of them were requested a little more recently. But any data you can share with us, I can use my information from what we have in Medellin for things like renewals and upcoming consumption. Plus your team’s forecasting like, hey, maybe there are still like 10 new state licenses we’re going to be requesting through this initiative to try to right size the addendum as much as possible. It’ll co term with your current contract. So we’ll kind of separate it into the current year and the year two. And that should put us in a good place. I don’t currently have a deadline for this. I’d say at the very latest end of Q2, I don’t think we’re probably going to have an issue with that.
Lee Fuller (09:46) We won’t go that far.
Mira Guha (09:48) So that’s just kind of our take on it right now. I don’t know if you have any other questions or updates, but it sounds like you just have some information you’ll be able to share with me as kind of numbers going forward.
Lee Fuller (10:01) Candice for the new licensure for happy and healthy and lean. We have also requested licensure for dr Peterson saxana and chabda for all the states that we need to operate in, right?
Kandice’s IPhone (10:14) Yes, correct.
Lee Fuller (10:15) Okay. So, Mira, everything that we’ve submitted for new licensure, essentially should be what the numbers are moving forward. I would probably put a little bit of a variance of, I don’t know, maybe we’ll say 25 licensures of just new providers that might end up in 20 26 that we’re adding a new licensure for because Canada something and about the virtual care clinic? Okay? We, we just turned marketing on for that. So we have one, we have Alicia license there. We’re going to be moving Margo into that entity, potentially Jaina, but Jaina’s got her licenses already. So I’m just kind of talking through this guys. Yeah, Margo, once we finalize the terms with her, we will want to get her license in more states for virtual care. Okay? So that would be the main provider. I could see us needing more other.
Kandice’s IPhone (11:20) Other than the ones that I already sent you, right?
Lee Fuller (11:23) Yeah. The one, the ones that you sent me, are they already in this calculation? Okay, perfect. Right there? So Mira, I would say, for 20 26, at least, I would say let’s put a buffer of 25 extra new licenses. The one thing that I see underutilized here, what the sanction monitoring? Are we doing anything with that? Yeah.
Mira Guha (11:48) I actually need to look into that because I know that wasn’t in your contract. So I think that might be a glitch that we need to credit back to you. So I can follow up on that because I know in our discussions, we said we don’t really need that going forward. So, I think it’s been running, but since you didn’t contract for that, I’ll see if we can credit that back should only be 500 dollars from what I’m seeing because I haven’t been on very long, but we can like every dollar counts, we can get that back to you. Okay?
Lee Fuller (12:11) And then what about what’s the difference between the imlc licensing loq and imlc licensing post loq, yes.
Mira Guha (12:20) So, post loq means we can go through the compact and the provider already has their letter of qualification which is a requirement to like then actually start doing the compact licenses. If they don’t have a letter of qualification, which is one of those requirements, we can obtain it for them. So that just means if it says loq, that means we went ahead and obtained the letter of qualification for them. If it’s post loq, they already had it. Okay?
Lee Fuller (12:45) So it looks like we’ve consumed one. We purchased eight. Yes.
Mira Guha (12:50) So you definitely still have room there. We could choose not to add any more if you don’t think we’re gonna need any more or if you think we’re not even gonna use that many, we can kind of use that buffer and reduce somewhere else in the addendum, it’s not a huge amount since it’s only, you know, eight licenses, but sounds like we probably don’t need to make any changes there unless you have providers who want to enter the compact who don’t have that letter of qualification yet. Okay?
Lee Fuller (13:15) And then for Candice and Angela, the compact… licenses, it looks like we have… consumed. And if I’m reading this, right, 58 and we only purchased.
Mira Guha (13:34) This contract here, I can quote the contract for reference.
Lee Fuller (13:36) What other are there other providers on your radar that we are looking at? Compact licensure?
Kandice’s IPhone (13:43) So, I, from my understanding, you can only use compact, the imlcc if you’re MD or do so, that would be saxana, Tava, Peterson there.
Mira Guha (13:55) Are also some other requirements? Yeah, I think like state of principle licensure, you have to be, yeah. So, so, it does depend on a couple of things kind of, I think the volume of your practice in certain states, so we can send over information if that’s helpful, but some providers might not be eligible anyhow, yeah.
Kandice’s IPhone (14:13) Like the NPS and pas, can’t utilize it or the DCS, they have, it has to be either MD or do the.
Mira Guha (14:22) Only other thing I’ll call out. And I realize this is a confusing thing medallion does. If you have any nurse practitioners who want to use the nurse licensure compact, we can help them with obtaining a multi state which is kind of like similar to the loq, it’s that like license, they need to be part of that compact. For whatever reason. Medallion considers that SKU and imlc post loq even though it’s not imlc, it’s NLC. Yeah, it’s.
Kandice’s IPhone (14:46) confusing when you see it. I,
Mira Guha (14:48) agree. I, it threw me off the first time I saw it too. I don’t know why we do it that way but the good news is compared to like a new state license, it is cheaper, you know, it’s the 100 instead of the 570 or whatever unit prices we have for you.
Mira Guha (15:00) So that’s the only good thing about it, but it is confusing. But if you think there are going to be a lot of multi state for any of your nprns, we could factor that into, the imlc post loq SKU as well.
Lee Fuller (15:13) Candice. One thing I just noticed Julie Hamilton. She’s… a contractor and she works very part time for us. We do not need to manage her state license. So can we turn that off for renewal? Yeah. Okay. She used to work for us a lot and then when she shifted away from our clinic, she went to go start her own entity and she’s now a contractor and she’s paid per patient. So we shouldn’t be covering her licensure. Okay?
Kandice’s IPhone (15:47) Yeah. And then just, for awareness, Paula had me for Jennifer thompson, cancel a bunch of license that we already initiated because she moved her just to three regions instead of all the regions because she’s no longer a lab reader. She’s just Ea.
Mira Guha (16:05) Okay. Yeah.
Kandice’s IPhone (16:08) And then, so that just so that, you know, because the spreadsheet’s getting cleaned up from, I removed all those.
Kandice’s IPhone (16:17) And then I went into each task and said, please, you know, cancel this request and all of the requests for the license so that it kind of cleaned up her, you know, access to what she has outstanding. Okay… gotcha.
Mira Guha (16:35) And then for any providers like the other one you mentioned who’s a contractor, I’d just make sure their auto renewal is off because I think we have auto renew on for a good number of licenses. So if you don’t want us working any more licenses for them, I would just advise that and we can help you with that if needed.
Kandice’s IPhone (16:48) Yeah, perfect. So.
Lee Fuller (16:51) And also Mira, so the medallion core line item when it says consume the volume, does that mean we have 104 providers in the medallion platform today? That?
Mira Guha (17:01) Should be accurate. It used to be a running average, but I think people found that confusing. So I think it should now be the current number yep one four. Okay. And if you want to do any cleanup, like there are folks you don’t want active anymore, you can deactivate them and free up a seat. If you think we are gonna add more. And you said like hiring of 10 to 12 or over by like what? Nine? Now we can factor that in too. And at least that one’s prorated. So it’ll be based on how active they’re gonna be for the remainder of the contract term, not, you know, counting the months prior where they weren’t active.
Angela Carlisle (17:33) So, if we’re looking to hire 10 to 12, then it would be helpful if we could do the compact for NPS?
Mira Guha (17:45) Agreed. And I can send information on that. If you don’t already have, it sounds like you’re already in the know on a lot, but if you would like any information on NLC stuff, we have a couple articles on that.
Lee Fuller (17:58) If that’s useful for you guys, Angela and Candice certainly.
Kandice’s IPhone (18:03) I’ll take it better to have more knowledge.
Mira Guha (18:06) Yeah, a lot of it is like, hey, go check out the website, but some of it’s just kind of like here’s how it generally works. I think there’s like a map of the participating states. So I’ll throw info at you. And if you don’t need it, that’s fine. But if it’s helpful, yeah.
Lee Fuller (18:17) Yeah, no.
Kandice’s IPhone (18:19) Better. No more info is better than less, right? I.
Mira Guha (18:22) that’s how I feel about it for sure. It’s a good attitude about it. Great. Any other thoughts or questions on consumption? It sounds like we’re in the works on having a pretty good starting place for estimates, but I can kind of give your team a little more time to flush out numbers. It sounds like as far as new state licenses, we have a good handle on what that’s going to be. So I can start adjusting those numbers. It might just be kind of forecasting new information on mostly, the imlc or, you know, NLC obviously licenses and we can maybe reevaluate… licenses for renewal. I did put some information together. I don’t know if we want to go over all of this today, but I think with… upcoming license expirations there’s quite a few in the next 12 months. I can pull some more specific details, but we currently have auto renew enabled for 677 licenses in your account. And obviously, there’s going to be some new folks coming on if we’re maintaining any of their existing licenses can put in a buffer for those. But the nice thing is with the medallion data that we have, we can probably do some good forecasting for you and, I can build out a report. Your team can also use the platform for that. And if there’s providers where you’re like we don’t need that turn off auto renew and don’t count it and our predictions, we can, right size, okay?
Lee Fuller (19:40) I think that would be very beneficial to be able to see what data we have for upcoming auto renewals, because I think that will certainly change what our addendum is going to look like from a price perspective, right?
Mira Guha (19:51) Yeah. And I can also make a note of which ones are compact eligible… which ones have auto renew, which ones are expiring that don’t have auto renew. I can kind of send over a couple different ones just to help that data is in the existing licenses tab, but I’m happy to just save you a little time and pull that for you and hopefully that’ll help us determine numbers and also help catch, save you some money. If you’re like this should not be on auto renew, at least you see it and, you know, you can turn it off.
Kandice’s IPhone (20:17) Yeah, that would be great. And.
Mira Guha (20:21) Then, yeah, go ahead.
Lee Fuller (20:22) I was gonna say for the renewal of the licenses since our numbers are going to spike, that should mean we have some volume discounts, right? That’s.
Mira Guha (20:34) my hope, I’ll do what I can for you. I mean, we’re seeing a pretty big jump here. So, I’ll definitely advocate that to our team and see if we can further reduce your unit costs going forward, ultimately up to the people who make more money than me, but I will absolutely ask.
Lee Fuller (20:48) And then Candice, Angela, how’s everything been going with our? I can’t remember his name, but the, our account manager?
Angela Carlisle (20:57) Kyle?
Mira Guha (20:58) Kyle, yeah, yeah, good. I was going to ask about that. I know we had a couple of items from the last time we met, which I think was like in January. I think that was kind of early days of you working with Kyle. The last thing I kind of noted as kind of a imlc for Michigan, which was its whole own thing. There’s been a question there, but I think we did the backup where we requested state licenses, which was our policy, but here we are another in the compact. The other note I had at the time was about deas, multiple deas for one state and that was something you were going to work with Kyle on. Do you know, did that get addressed? Was there any friction on that?
Angela Carlisle (21:37) I don’t think any movement on it?
Kandice’s IPhone (21:40) Yeah. So.
Angela Carlisle (21:41) We’re still just medallions, considering it, working on it. Okay? Let.
Mira Guha (21:48) Me follow up with Kyle on that. No, have you had a chance to meet with him since then? Do you guys have a recurring meeting in place? Yeah.
Kandice’s IPhone (21:56) We do every other Wednesday, okay?
Mira Guha (22:00) And overall, I’ll just see if we can follow up on that.
Mira Guha (22:04) Any other feedback? Sounds like it’s going okay? Is there anything you wish, was going better or anything where there’s like confusion?
Kandice’s IPhone (22:11) Only thing we had asked like some of the provider tasks be added to the admin, but now there’s this duplicated instead of it just saying admin, it has like both provider and admin tasks of the same thing. So, it’s just kind of like bombarding that box, the admin box, so.
Mira Guha (22:30) Some provider tasks should have been tasked to admins. And you’re just seeing duplicates now?
Kandice’s IPhone (22:35) Yeah. So, instead of it just saying admin, it’s saying provider admin and it’s like the same task.
Mira Guha (22:40) Oh, okay. And.
Angela Carlisle (22:42) So, when you mark one of the tasks, it doesn’t automatically mark the other tasks. So.
Kandice’s IPhone (22:46) Yeah. So it’s just like very time consuming cleaning that out because you’re kind of going into the same task twice you.
Mira Guha (22:54) Happen to know like an example off the top of your head or just like kind of types of tasks where you’re seeing that happen? Is it consistent? Oh, I can also get this later, but just any.
Kandice’s IPhone (23:05) Examples, I’m not sure any.
Angela Carlisle (23:06) Admin task that comes out is going to be a duplicate, right? Because you don’t get the admin task until the original task has been exceeded or close to.
Mira Guha (23:17) It, oh the 21 day tasking process, any?
Angela Carlisle (23:20) Admin task is going to be a duplicate.
Kandice’s IPhone (23:23) Okay. And I kind of put a note in there saying this is a duplicate task. I already responded to this one. Okay. So, and then kind of mark a close, but yeah, it gets time consuming.
Mira Guha (23:35) Gotcha. I know that’s our process. I think it might even be automated that like if the task has been open with a provider for 21 days, we create the admin task that says, hey, this is aging. I can check. We.
Angela Carlisle (23:47) Appreciate that. Okay?
Mira Guha (23:50) But you’re looking for like a workflow where if you close the provider task, it closes that affiliated 21 day task, correct? Okay. I wonder if that’s something our product team can do. I’ll relay that feedback.
Mira Guha (24:09) Anything else… feedback? Good. Bad? Anything else you’d like to see the?
Kandice’s IPhone (24:17) Only other thing is I just noticed a lot of the forms that are being sent over are saying like, hey, sometimes they’re completed, and then sometimes we got to send it back and say you have this information, complete this and then resend it back to the provider. So a lot of that like they’re sending blank forms and then we have to send it back to say, hey, fill in these information you already.
Mira Guha (24:41) Have, yes. Okay. I’m just going to see if I can find any examples. My understanding is our team should be filling those in. I’ve seen this come up before wherever we have the information to fill it in. Sometimes I think if there is a notary required, we’re not able to fill it out first. There’s just like some sort of regulation on that. I’m trying to see a lot of.
Angela Carlisle (25:06) Times, these are just provider forms. Okay? That need to be completed?
Mira Guha (25:10) Yeah, I’m trying to see if I can find any, I’m looking for keywords that would.
Kandice’s IPhone (25:15) I think dr Peterson has quite a few in his box right now. Okay. We’re working on. Oops.
Mira Guha (25:23) Let me reset. I’m going to reset this page and take a look. You said, dr Peterson?
Kandice’s IPhone (25:27) Yeah, I believe he has some in there is.
Mira Guha (25:30) It Owen or Ian.
Kandice’s IPhone (25:32) Ian, I see Ian, okay. Let.
Mira Guha (25:36) Me take a look at that with Kyle after this and see if that’s just like a retraining thing where some of our specialists aren’t following protocol or if I’m missing something there.
Mira Guha (25:46) But that’s fair. I know that’s been a pain. I’ve not recently, but I’ve historically seen that as a pain point for folks. If we can save you the time, of course, we’d like to do that.
Kandice’s IPhone (25:54) Yeah. I mean, I’m not opposed to helping, but.
Mira Guha (25:58) No, that’s the whole point. If we can’t take the time off your plate. I hope we can do. So. Yeah. Okay. I’ll definitely dig into some of those. I’ve.
Angela Carlisle (26:07) seen a little steady increase in a delay in the dates of license renewals?
Kandice’s IPhone (26:15) Yes, that as well in.
Angela Carlisle (26:17) Their profile. So like I can go back to the license request tab and I can see that the license has been made… active or renewed, whatever, and it’ll have it in there. But then when you go into the existing license profile, it’s not updated yet.
Mira Guha (26:38) Okay. And timestamp populating.
Mira Guha (26:51) And I don’t know if that has to do with our team waiting to complete the verification for like our QC and maybe that’s a delay, but you said that kind of time between those two dates when the license is issued in the licenses request tab versus existing tab, that time just seems to kind of be increasing over time.
Angela Carlisle (27:08) Yes. All right.
Mira Guha (27:12) I’ll see if I can find a couple of recent examples from it sounds like mostly renewal licenses or any license, any trends you’re seeing?
Angela Carlisle (27:21) I would say mostly renewals.
Mira Guha (27:25) Okay. I’ll take a look at that with Kyle and team.
Angela Carlisle (27:30) And then, yeah, you know, just not looking through their profile before they send something out. Yeah.
Mira Guha (27:38) Like a task being sent out or?
Angela Carlisle (27:41) Yeah.
Kandice’s IPhone (27:42) Yeah. And then when we replied back, they’re like we can’t look at, we can’t look at the profile. I’m like what… this?
Mira Guha (27:51) Is like within some of the tasks, yeah. Okay.
Kandice’s IPhone (27:56) I can’t recall who exactly they are, but there’s notes in there. If you look for the notes, you’ll see like you have access to the profile, please complete this. That’s weird, Angela. And I’s response.
Mira Guha (28:09) All right. I’m creating a duplicate page here to put that in. I bet, I can see if we can find a couple of those… mostly provider tasks. Is this or admin or both?
Angela Carlisle (28:24) Mostly provider. Yeah. Okay. So you can look at Wallace Taylor. There was a task put out asking him about military service, and if he did what branch all the fun stuff there and to upload his DD DD?
Kandice’s IPhone (28:56) That confused me too. I was like, huh?
Mira Guha (28:58) I’ll just take a look for the provider afterwards. Okay. Yeah, that’s definitely one where we should be saving you that time again. I don’t know if I’m missing something huge that our team did recently, but that’s good feedback. Okay. Anything else? I want to make sure I’m taking back anything internally that hasn’t been addressed recently. I don’t know if Kyle was working on any of these. I think he’s back in office tomorrow. He was out this week, but I can at least take some notes for him and our licensing slash intake team to see if we can review these.
Kandice’s IPhone (29:26) Yeah. I think we’re good, right? Angela, that’s our pain points.
Mira Guha (29:33) Okay. I’m sorry that there are this many pain points but hopefully nothing super major and things that we can start fixing going forward.
Angela Carlisle (29:42) Our other make our life wonderful would be if medallion had a notary account?
Kandice’s IPhone (29:50) Yes, we’ve been asking for that.
Angela Carlisle (29:55) So the providers could just go on, do the notary, but then just like the licenses, you would bill forum health for it, the provider wouldn’t have to pay when they do it.
Mira Guha (30:06) Would make it kind of like a pass through fee.
Angela Carlisle (30:09) Exactly.
Mira Guha (30:11) Gotcha. Yeah, I realize I don’t have a ton of information on how we do that presently. I know we have the E, notary option, but it sounds like the providers still have to pay up front. So let me see if that’s something.
Angela Carlisle (30:21) But correct. They still have to pay when they go on to do it.
Mira Guha (30:27) Okay. I’ll see if there’s any possible enhancement. It sounds like you’ve already asked about it, but I can see if I can push with our team to see if that’s a long term possibility. Okay. Anything else? Wishlist items are great?
Angela Carlisle (30:45) Yeah, notary and getting the task connected so that they cancel each other out.
Mira Guha (30:50) Yeah, it sounds like that’s the big one here. So I’ll ask about that for sure. I’ll let you know if there’s any feedback from our team about why they’re scared to do that or if there’s just chances they could do it in the future. I would bet you’re not the only ones experiencing this. So hopefully this is something even if it’s customized for your organization. Like it’s a setting we could toggle on for you. I can’t promise what our product team is thinking but I’ll see what we can do.
Kandice’s IPhone (31:16) Thank you.
Mira Guha (31:17) Absolutely. Anything else? I put together a bunch of information. I don’t know how relevant this is for you. It’s just kind of an overview of where we are, what’s been done. This is all available in your analytics tab, the data on the licenses. I have a list of to do items which includes following up here, the credit for your monitoring, the feedback, items we just got to address with our team. But is there anything else that would be helpful for us to go over at this point? I think the context sharing on the consumption and where we’re going is really helpful. So I’ll populate this priority section down here with some of that, any other priorities, things upcoming, anything else we want to chat about today? Not from my side? Okay. Awesome. Well, I have some information in here about, I just put this together last night. It’s just where we are right now. Exactly what we went over, where the addendum is. It sounds like we have some good next steps here. I’ll be providing that information which will hopefully help us with this. My only other question for you is I think these meetings are really helpful. I realize I haven’t met with you in a minute. And some of this feedback was helpful for me. We are looking to see if we can schedule something like this with any of our accounts on a monthly basis even if we don’t need the call and we want to cancel for that month just to have it on the calendar. So we’re having these touch points. We’re not missing anything also means I can hopefully be more on top of the consumption with you. I don’t know if today, you know, first Thursday of the month is, you know, morning works for you. If there’s a better time or something that would work for a monthly would be something we’d love to have on the calendar.
Lee Fuller (32:54) First.
Mira Guha (32:55) Thursday.
Lee Fuller (32:56) Of the month actually does work for me. Perfect.
Mira Guha (33:00) I’m happy to make this a monthly recurring. And then I’ll probably just check in early in the week and say, hey, any things top priority for you to cover this week? And then if you’re like actually we don’t need to meet, we can cancel it and just do like an async check.
Lee Fuller (33:11) Does that work for you guys, Angela and Candice? Yeah.
Kandice’s IPhone (33:16) What time are we thinking same?
Mira Guha (33:18) Time as today? 11, eastern 10, central nine mountain doing the math in my head. Okay, perfect. You’re.
Kandice’s IPhone (33:27) better than me because I’m like what time is it in Arizona? Well?
Mira Guha (33:31) I just had a meeting earlier this morning with someone in India and they don’t do daylight savings. So I had to, I got my brain on that, but, okay, I’m updating the emails on this. Hopefully it’ll affect this going forward once I make this recurring, if that doesn’t look right, let me know. But I’ll make this recurring every month. This was extremely helpful for me and hopefully I can get some, you know, good progress on some of these follow ups for you. And even if it’s next month maybe before then we want to do another sync to just kind of align on the consumption stuff. You also send me information. I can update the proposal, ask about negotiating some lower rates for you once we get those final numbers and move forward, with signing and being set on consumption going forward.
Lee Fuller (34:16) Okay. That sounds good.
Mira Guha (34:18) Awesome. Thank you all so much. Have a great rest of your day and I’ll be following up in just a bit.
Kandice’s IPhone (34:22) You too. Have a good day. Thanks bye.