Transcript
Peter Bosworth (00:00) hey, Jay. How are you? I’m good man. Good to see you. Good to see you too. Hi, hi, Jennifer. Hi, Dawn. How’s everyone doing?
Dawn Collier (00:10) Great.
Peter Bosworth (00:13) Good. Hello.
Jyungs IPhone (00:14) How are you? I’m going to not be on video today because I’m on pto, if that’s okay, Jay, because I’m on my phone.
Peter Bosworth (00:23) Yeah, thanks for joining us.
Jyungs IPhone (00:25) Yeah, no, I didn’t want to miss it because I want to know what we’re doing and stuff, and I want to absolutely support you guys on whatever you need from me.
Dawn Collier (00:35) Okay.
Peter Bosworth (00:37) Awesome. Well, thanks for joining. Can.
Dawn Collier (00:41) you guys hear me? Are my headphones finally working today? Oh, I?
Jyungs IPhone (00:45) Can hear you.
Dawn Collier (00:46) Okay, wonderful. Hi, Peter. Hi.
Peter Bosworth (00:50) Dawn. How’s it going? We?
Dawn Collier (00:53) Are doing good. We are coming off of a good week with just updating our elt team members of like our progress with medallion and how things are going. So we’re actually really excited to be reconvening with you guys to talk about how we can make some of these enhancements happen.
Dawn Collier (01:15) So, just wanted to share that insight with you because I know we’ve had a lot of emails going back and forth, Peter, and we just kind of want to be able to get back to like, we’re just working on making everything better. We’ll step at a time. So that’s kind of why we’re here today and I know you probably have some updates on your end. And then we just want to make sure I know that we’ve kind of asked you a whole bunch of different things, but I want to make sure that we’re all on the same side with priority timelines and what, you know, we have been given a directive to get like one big thing done this year and it’s shifted a lot but we can kind of talk through some of the things I know that you said you have updates on. And then for us, we want to talk about getting those disclosure questions into the medallion platform so that we have a cohesive one step process using medallion versus the DocuSign that we’re kind of doing on the side.
Peter Bosworth (02:13) Gotcha. Yeah, there are a lot of open items and I think, yeah, like the end of Q1 was really crazy here for us. So we are excited to get on the call and just kind of like get back to the actual doing of the work. I have like a list of a few things.
Dawn Collier (02:29) Yeah, I.
Peter Bosworth (02:30) don’t know where you want to start. I mean, so the one thing that I just want to say off the bat is on Wednesday when you and I Dawn will meet with like Orlando that’s when we’ll get into all of that kind of platform time stuff, if that’s okay with you to table?
Dawn Collier (02:44) That, yep, I don’t speak that language. And actually, John, who is in charge of our it department, he’s our CIO, he’s going to be joining because Orlando has to do our weekly compliance. He’s our compliance officer here. So it’s really just, I want you guys to understand that within let’s call it the last month or two in our company, we are upgrading you guys to a tier one vendor, which I will tell you were not a tier one vendor for our business, you know, six months ago. But because of the fact that the medallion credentialing platform ties to our ability to announce our contracts with doctors, it directly impacts our acv. It has a big net and big under a big microscope anytime that we have any sort of delay, you know, or perceived delay by the other teams. So that is just one thing that I want you guys to understand like this isn’t just us coming out of thin air of like, hey, we want to renegotiate the slas, like it is something that we are recognizing now, like the value and our partnership here is not just like, hey, you print random handouts for us. I mean, it doesn’t really have a time sensitivity. So that is kind of what has shifted over the past couple months from our perspective as we are upgrading you guys to like a critical vendor for.
Peter Bosworth (04:11) us. Okay, perfect. Helpful context. Okay? And so then maybe like for this group today… there’s like the caqh sync. There’s some of the stuff that you actually just spoke about with Colette earlier today. Like where would you like to start? So?
Dawn Collier (04:32) In all honesty, this week, I went in front of our leadership team and I committed that by the end of may, we are going to have three disclosure questions added into medallion. I know initially we like deployed one and we had to roll it back right away. I feel like you guys have the capability to do this pretty quickly, but our, you know, friend Joanna in it and us, we want to make sure that we have the ability to deploy into a sandbox to see what is this going to do to everybody else. I think when we deployed originally, it impacted all of the profiles. Like we saw everybody who was complete in a green circle ended up opening back up into partially completed. And so, in the rollout plan, we need to make sure that it is like, as of when we deploy this new records initiated, get like the weight on it. But the ones that have already been closed out, they can’t like open back up and make it look like we have, you know, non compliant credentialing on everybody who went through beforehand. So, I think that’s my feedback on what we need to accomplish. And that is probably our top priority. It would be our biggest collaborative win between our two teams. It is like literally the number one ask from our sales team right now is to stop with the DocuSign being separate and get it all into medallion.
Peter Bosworth (06:01) Okay, great.
Jyungs IPhone (06:03) Peter, do you guys have where you can connect to our sandbox? So we can like roll it out and see the impacts?
Dawn Collier (06:10) Yeah, I think it would be their sandbox, Joanna. I don’t know that it would be ours, right? Because we don’t have any integration with them at this point. Yeah, we can deploy.
Jyungs IPhone (06:21) The question, oh, I thought it impacted even Salesforce in a way. Okay?
Dawn Collier (06:27) So, it’s standalone from Salesforce Joanna. But essentially like the profiles within medallion, everything that was completed, it was like the, you know, the green circle with the check went back to being in red like it was missing the little piece of information that we added. So we just want to make sure that we have like a controlled rollout plan. Peter, from our standpoint, we want to be able to say to our sales fleet like this is the day and time that it’s going to be deployed. There is potential right? That we might have a slowdown for two hours as the deployment’s happening. If we can plan it for like a day that’s probably not going to have a lot of impact. I want to be able to have those conversations as far as like a targeted deployment versus, I think last time we were all just like let it rip. That sounds great. And then we had to roll back. We got too excited and I’ll admit that.
Jyungs IPhone (07:21) Got it. So, yeah, Peter, are you able to do that so that we can evaluate what happens in a support environment?
Peter Bosworth (07:30) Yep. So yeah, the mdvip sandbox environment, we can deploy the questions to there and we can definitely do that.
Dawn Collier (07:39) Okay. So just from our standpoint, I do think that we have enough like enhancements and things that we want to accomplish with you guys, whether it’s the couple things that you guys did research on your end or this DocuSign, or I know that we did like mapping out a Salesforce integration. Like all of that stuff is still on the table. Peter, it’s just a matter of let’s prioritize let’s chip away at everything and kind of have a plan and a strategy for it. So, I think that from my standpoint getting the disclosure questions in is my top priority. And then we can talk through some of the other things that your team has done research on. If it is something that’s an enhancement, we could talk about, when would a good deployment time be? And if it’s more of like guidance talking points, you know, we’re happy to take your feedback and incorporate it into some of our like best practice guidance documents that we’ve been sharing to try to help make it easier on the user.
Peter Bosworth (08:47) Yeah. And I think that makes sense for the disclosure questions to happen first because if we were going to do the Salesforce integration, there’s a world in which we can like map those to the Salesforce record.
Dawn Collier (09:03) So, Peter.
Jyungs IPhone (09:04) Do you have the requirements for the disclosure question now? Like, you know, we only want it for, to only from like whenever we start now and not impact like old records and stuff like that as part of your deployment? Do you have all of those requirements that you need? I?
Peter Bosworth (09:27) I don’t, is that a requirement for?
Jyungs IPhone (09:32) It, yes, I think, yeah, because I think that’s the reason why we roll back, right? We roll back because when you deploy those questions, it reopened all of the existing profiles that were in our medallion. So, I think what Dawn is saying is when we deploy this, we want to make sure that we deploy these questions, but the status of the ones that are closed do not get impacted at all. I think that’s one requirement that we realize and that’s why we roll back. And then I just want to see in support if there’s anything else. And I’m hoping if there’s nothing, then we can move forward. If not, then we would have to walk through that as well. Because the problem is that, that’s the reason why I wanted to deploy in a support environment so we could see all the impacts.
Peter Bosworth (10:19) Got it. So the rule would be to have the new disclosure questions only apply to new profiles.
Dawn Collier (10:29) Yes. Okay. Yeah. Was there anything else? Dawn, Jenny and Jennifer feel free to chime in with this? I’m going to act like, I know what I’m talking about here. So right now, we’re doing initial credentialing requests, right? There is going to come a time when we’re going to start doing re credentialing? Probably more like the July to December timeframe which is our fiscal year beginning. We start in July. We have a weird fiscal year but I want to make sure that as we are building this like Jay and Jennifer, do we want these questions excluded from re cred? Would it maybe be a separate set of questions? Like maybe in the beginning, we say exclude any re cred. And if we need to start including it, that’s like a separate thing that we can talk about. But we just want to make sure that if there’s something like in the back end where you guys are like we’re sending a link for initial versus re cred, we need to have that mapped out where it’s only going to impact that.
Jay Cintron (11:34) Yeah. So I just wanted to add to that. So, Peter, I’m sure you’re aware we have our existing network of doctors who are enrolled in ongoing monitoring but aren’t completely… credentialed with medallion. So we’re calling those group of doctors, re credentialing. So it’s going to be the first time credentialed with mdvip, but they’ve been in our network for quite some time. These questions don’t really pertain to those group of doctors. So we would want to probably turn off that section.
Peter Bosworth (12:07) Yeah. My wheels are turning… well, so I think that… actually would be possible because what you could do, is in the platform you would request and when you go to credentialing and then request, you can request initial credentialing or you can request re credentialing and so we could have a different rule for the requirements of re credentialing and you would request re credentialing for that awesome.
Dawn Collier (12:38) Yeah, yeah.
Peter Bosworth (12:41) And.
Dawn Collier (12:41) then we will owe you, Peter, I know that when we did this the first time it was, we gave you one question, right? We actually are going to have three questions, but we Jay keep me honest, we are scheduling or we have scheduled a meeting with our legal counsel and our medical team because they are like our credentialing committee. They’re the one where these questions originate from. So before we go through all of this, we just want to put them in their face and get sign off of like these are the final questions. This is it. We’re not going to tweak anything before we get into the programming.
Jay Cintron (13:18) Correct the presentation’s ready. We just got to get everyone in a room. We’re going to schedule that the next couple of days.
Dawn Collier (13:23) Yeah. So I would say that we can probably get you the finalized questions by around this time next week and I don’t know what your schedules look like, but we would like to get in like a regular cadence where we have these meetings even if it’s 30 minutes so that we can talk through like let’s get you the stuff for the disclosure questions. If we need to map out anything further, like when you go back and meet with your team, if someone’s like we need more detailed requirements than the high level that we just gave, tell us what we need to clarify for you guys. And we’ll make sure that we have everything like if we were to meet again next week around this time, but I would like to start getting on a schedule where it’s like every week, we can be chipping away at something whether it’s the caqh sync, whether it’s overriding the malpractice, cert, you know, cert for the states that can go bare, whatever the topic was. We want to keep the momentum going.
Peter Bosworth (14:24) Absolutely. Yeah. We can definitely do that. We can definitely do that. So we can just make this however you, whatever cadence you want to do.
Dawn Collier (14:34) Yeah. Is this a pretty good time for everybody? Not that I want to derail and just spend the rest of our time like looking at calendars, but we can take it as a takeaway.
Peter Bosworth (14:48) Yeah, this time works for me if it works for the group. Yeah, I.
Dawn Collier (14:51) can do this time as well. All right. And let’s just keep it 30 minutes, right? We don’t need to like drag it out every week? I know that if we just keep a rhythm going, it’ll help all of us and maybe save our emails of back and forth where we could just address it.
Peter Bosworth (15:08) And then, do you have a rough estimate on when you anticipate having like the finalized three questions? Just asking for our internal?
Dawn Collier (15:19) I would say by this time next week, we should be able to commit to that. Okay? I mean, we know what the questions are now, right? And like for me, Jay, like I would just be overly cautious. The questions that don’t directly match. We put them in there. That’s how I feel about it, right? We can meet with legal, but like we’re not changing anything. This is what we’re doing verbatim on the questions in the DocuSign. So just like from a scheduling perspective, if for some reason… we can’t catch them, my vote would be we just go with the questions that weren’t the direct matchup. Okay, anything that said, it’s a business decision. The decision is we’re putting it in there and they can answer again that’s how I feel. Okay. I’m like both Jay and Jennifer like, well, I don’t know if they agree, but that’s all right. I want to keep it moving. So.
Peter Bosworth (16:19) Then one question that I have and is that let’s say we launched the disclosure questions? Yeah, Colette. I don’t know if you have done this with a different org but like, so the idea is that they become profile requirements and then therefore, they’re pulled into the credentialing file. Do you know if that’s true, Colette?
Dawn Collier (16:47) I.
Collette Waddell (16:48) think we need to just confirm with engineering… if it’s just a general profile requirement, which I think it is based on when it was first turned on. And then it was appearing as like an incomplete, you know, section for all the providers profiles. But… what I don’t know for certain is if it can be to where it only kind of opens up and presents itself if there is an open credentialing application… for that provider… I don’t know, does that?
Peter Bosworth (17:30) Answer? Yeah, no, that, it makes sense to me. I just don’t know if that’s I don’t think they want that. I don’t think mdvip would.
Maria Prindle (17:38) Want that? So what I was understanding from what you said is it would remain a closed green circle. Let’s just say someone from the past, then we launch the questions and only if they are an actively re, cred, let’s just say it will open back up versus if they’re not actively credentialing and it was completed in the past, the circle would stay closed.
Peter Bosworth (17:58) Well, so here’s the thing that I want to call out from the very jump is just that I like while we were on the call, I just asked our technical solutions team about the feasibility of having the disclosure question only apply to new profiles on a go forward basis rather than all providers in the mdvip org. And there’s uncertainty on that question bordering on doubt. And so he said he could get an answer to me by this time next week, Thursday. So that’s basically why I’m going down this credentialing wormhole because I… and we were doing this I, when we launched it initially and you wanted to roll it back like I understand that having the green circle matters for your own kind of like visibility about the extent to which the providers completed their profile, but it doesn’t need to be a credentialing requirement. So it’s kind of like… I guess what I was getting at back then when we were doing it is that, I know it doesn’t look good to you that it’s the profile completion percentage is no longer green, but it doesn’t like functionally affect any downstream workflows. So.
Dawn Collier (19:10) Maybe, could you ask your team, right? Is there like a different way that we could have some sort of visual, right? Because as we are chipping away at pipelines, right? We’re monitoring where is everybody? And for us like having the ability to see these people are green and they’re done. They are not in like the wheelhouse of what we’re triaging, right? Because we don’t have a connection to Salesforce. Like anybody who has been sent a link is like in some phase of not complete, right? Or even the people that we just have ongoing monitoring, they’re in incomplete where for us being able to see that green like makes them stand out. So, like if it is something where like it’s not going to block from medallion doing the verification, we still get all the notifications that we get, but we need to be able to see are they done or not? Yeah, right? Like if somebody completed medallion three months ago, but now their contract just came in and we go back into medallion high level to us. It’s going to look like they’re not done with the process but they are done. Let.
Jay Cintron (20:21) Me add something else that I’m done. Just Peter you see your queue and the request files. There is a lot that is going on there. So right now they have two processes. So it could be that the doctor we send the link and probably they just log in medallion probably.
Dawn Collier (20:38) But,
Jay Cintron (20:39) they already send their questions, on the double sign. So for them, they already did the part. So when they go to medallion, they’re going to need to respond twice, but I forget about that. Let’s see another case. There are many cases that you can see the doctor complete most of the profile. He’s just missing a malpractice insurance or maybe in an ecfmg that’s something that we are going to do for them because they already disclosed questions sign. If you put the organization at the station, that means they need to log in again to medallion when we already told them. Probably there is nothing else needed need from them to log in. So it’s more than that green or yellow. Is there is a lot that are incomplete and it’s going to affect that.
Dawn Collier (21:28) Someone. I.
Peter Bosworth (21:30) get it. So you’re saying like the distinction between a provider profile percent like completion and whether or not that’s going to provider task or an admin task?
Collette Waddell (21:42) Yeah, or generate like, an email notification. I think we actually turned off all notifications for, yeah… yeah.
Dawn Collier (21:52) And I think we’re open, right? We have been trained that this is the way that we look at things. This is how we have been managing our work. And not that I wanna say like let’s up, you know, uproot everything that we’ve established over here. But like if you guys have recommendations where we can still have a clear pipeline, right? Of which are the ones that are open, which are the ones that like we just loaded in, that we’re doing the continue monitoring because for us, it was like if the thing was closed, green, that’s how we knew that they had finished the process, right? I mean, obviously, we can search specific names as we’re like fielding inquiries or we’re doing cross reference with our Salesforce pipeline to see where people are over here. And we’re manual right now, we know that we haven’t gotten to the Salesforce integration piece. But I think that if you have alternatives to the way that we just see it in our head because it’s the only way that we know you can bring that back to the group too. Yeah, the.
Peter Bosworth (22:59) Other thing that I’m just thinking of is like another report that isolates provider, like providers, completed custom organization attestations, and then it’s like yes or no, I.
Collette Waddell (23:13) Was going to ask, I’m… kind of thinking like down just like a few steps ahead maybe, but I’m curious about these questions and to date all of the providers that are in the platform and have been through the credentialing process where you’ve been capturing their answers, you know, via DocuSign. Is there a world where there is benefits… to having just?
Dawn Collier (23:45) Almost?
Collette Waddell (23:46) Going in and pre populating those answers for those existing providers? Because you have their DocuSign document so that you have more of a comprehensive robust like repository of that information? I.
Dawn Collier (23:59) think that that’s an option that can be on the table, right? I would say like from my perspective, I would only want to go back to July just because that’s like our fiscal year. I want like a full picture of the fiscal year, not per SE when we were like piloting it with certain people. And that’s just because I’m being selfish, we’re in our Q for now and I want to make sure we have things as clean as possible. But that could be part of this, right? Maybe the solution is that we have to do a backlog of the information. But from our standpoint, we have to check with our legal team to just make sure that that’s something they would be okay with us backloading. From my perspective, I don’t see any challenges because we’re looking to make this the future repository of the answers, right? Bearing that we know that we’ll have like the ability to get in there. If our legal team is like where’s the questions, we got to be able to get them the information too.
Collette Waddell (24:54) Exactly. Well, and, you know, and I’m kind of thinking in this way because I’m thinking, you know, when the providers get their initial credentialing approved. In theory, that also means those questions have been answered, right? So if they don’t have an initial credentialing date in their profile, which is a very easily reportable piece of information in the analytics and the report builder… then all of those individuals, whether it’s they answered the question in platform or via.
Dawn Collier (25:29) The.
Collette Waddell (25:30) original, you know, way that it was being captured, they have those answers in one of the two places. Whereas anybody that doesn’t have a current initial credentialing date, you know, logged and captured in their profile, either means that they’re still in process and likely answering those questions or they just haven’t kind of gotten into that credentialing process yet.
Dawn Collier (25:55) Yeah. I mean, I think all of it sounds feasible, right? I would think that as we’re kind of talking through that reporting logic, reporting criteria, you know, I’ll also challenge like, is there a way that we can use that logic to apply it to the profile so that it’s not just something we’re looking at from a report standpoint, right? Where it doesn’t override, if it has that same complete date stamp, right? Like for those in my mind, it’s like when we deploy and I am not, it just, I’m a visual person, right? How we have the button that’s like new request or a recred. Is there a way that the new request button becomes a V to, and the V to has new requirements of what it takes to be completed, right? Where it doesn’t mess up the ones that were initiated in the original, but this is like a V to, and now there’s more required. Like if you found out from, you know, the accredited boards that now we need to do this, right? An extra field that needs to be required in order to sign off on, you would push it out to everybody but everybody in the past, what would happen, right? So, I don’t know like I’m willing to work in like a somewhat, we can do it from a reporting aspect in a short term. If you guys can have a fix in the long term, I’m open to it. I don’t know if that’s an option, can?
Jyungs IPhone (27:21) I ask a question? How are these questions? Just questions you guys are putting in? And if everything is completed, then you mark it as complete. Is there any way to put one of the questions? If it’s complete, the entire like profile is complete. And then later on, you could also put the logic like if all these three, then that last question is completed, and then it’s marked as complete?
Dawn Collier (27:49) I don’t know that I’m grasping that, Joanna? Sorry, so.
Jyungs IPhone (27:52) I.
Dawn Collier (27:53) because.
Jyungs IPhone (27:53) I’m not sure how this works. So, I don’t know the platform that well, but I was thinking like because you’re putting these three questions, right? So, I’m assuming that the way that you guys have it is when you answer these three questions, you mark that section as complete, right? So, since we have old stuff that won’t have these three questions as complete, is there a way to have an extra question that says that this section is complete? And you can just mark it as com, like complete for the ones that aren’t old, and then for the new one, once those three are completed, that question gets marked, it’s kind of like more logic stuff, I guess. And I don’t yeah, I get it now, like that. Yeah. So.
Dawn Collier (28:37) Peter, I think what she’s saying is how like we have the tabs on the side where it’s like basic, info, professional history. All of that when we add like disclosure questions for the organization or whatever it’s called, could we just have like kind of like what you were saying, Colette, as we do it instead of like backlogging the actual answers? Do we just make it where it has a stamp of it’s been completed? So it doesn’t open the profile?
Peter Bosworth (29:07) Doesn’t open the profile mark?
Maria Prindle (29:10) All the past ones complete because we have it on file. And just, can we do that like?
Dawn Collier (29:15) If we were basically, like,
Peter Bosworth (29:17) was completed the old way? Yeah.
Maria Prindle (29:20) Basically, yeah.
Dawn Collier (29:21) Basically.
Maria Prindle (29:22) Locking it to that green circle that’s basically what we’re saying, right? All the ones, yeah.
Peter Bosworth (29:27) So, it’s like an either or it’s like either completed the three questions or had completed it previously. Interesting. Yeah, I.
Dawn Collier (29:37) can certainly take.
Peter Bosworth (29:39) that back. The one thing I just want to make sure I’m doing one one last pass at and I’m sorry if this is like frustrating, but it’s like because the, I guess like what Colette and I are trying to wrap our head around is like… if our technical team says we can’t make a distinction between new providers profiles and.
Dawn Collier (30:06) So, then like, and we,
Peter Bosworth (30:08) just hypothetically, we launched the three questions and then all of the existing providers who haven’t answered that there’s now a downtick in their profile percentage completion, like just we want to just make sure we’re on the same page that like the profile percentage exists totally separately from like the actual action word.
Maria Prindle (30:29) Completed. Yeah, it can be completed and that circle is open. You’re saying that there’s still a time stamp that says it was done on that time. So it’s kind of like what we’re saying about, we just want it to be visually pleasing. We just, we might have to change our workflow and our thoughts around that green circle. But until we have that change and workflow on our end, we just need to know what it is. And then we’ll acclimate if there’s somewhere else we should be looking, right? Yeah. So we’re not opposed to it if it’s a hard stop, but we would prefer it to be visually pleasing, like.
Peter Bosworth (31:01) And this is where this is where I think the sandbox can be super helpful. And so I was looking at the sandbox and actually like maybe, as a quick item for like the mdvip team to the extent that we could make these profiles 100 percent complete. So that when we launch the question, we can like see what happens. That would be great. Yeah.
Dawn Collier (31:25) And then I’ll ask you and you can tell me like Don, I don’t want the team to have to do double work. But like we could give you the three questions to like get it in the sandbox so we can start playing, right? From my perspective, it would be that when we push live like there’s a chance that legal would be like instead of the three push two, right? I don’t see it being like we have a total rewrite of the question. Like these are the questions. They’re not changing it’s. Just a matter of we did a comparison of like what our company asks for versus what you’re already asking for in medallion. We don’t want it to be that the doctor has to ask basically it’s like sensitive things where they’ve had a concern pop and they’re gonna have to give further details. We might ask it one way. You might ask it a different way. We might ask for a longer stretch of time than what you guys are asking for. And when we had them review it the first time around, they were very much like it’s a business decision. And again, it’s not a business decision. It’s what do you want asked during the process? So, if it would be helpful for you guys, like I don’t know if you want us to give you the questions as we ask them today, so that we have the ability to get in the sandbox and start playing, right? Because I think that that’s where we’re gonna have to live for a little while, right? And we have a little bit of time to work through some of that, you guys can take on your end? Like if the answer is no, and all the circles are going to open up, how do we try to mitigate that through a different way? Whether it’s like we got to go into the profiles and like put a date so that it closes it. If we have to start adapting and looking at it a different way using this report. What does that look like? What would alternative ways of looking at it be? But I do like the reassurance that doesn’t mean that they like all of a sudden are like not complete anymore. They’re still complete and we know that they.
Maria Prindle (33:18) Just gave us a heart attack, but it didn’t do anything. It just scared us.
Peter Bosworth (33:23) So, like in the test environment, in the sandbox environment, we could just put.
Dawn Collier (33:28) Maria, you can go ahead. I know we have another one popping that’s five minutes overdue. Oh.
Maria Prindle (33:33) Jadrenka’s waiting for me. Yes. Sorry, guys. I just had one more thing I just wanted to say in medallion, Peter, do we have a data load option? Yes, right?
Peter Bosworth (33:44) Do we have a data load option?
Maria Prindle (33:45) What do you mean by that? Yeah, like, so if like let’s say we want to take those 100 and make it so that the disclosure or questions are completed and we just mark them all we can data load, give the information, you populate that date for all of them.
Peter Bosworth (34:00) So, like answer… them all as yes or no or something? Yeah.
Maria Prindle (34:06) Like, is that something that can easily be done?
Peter Bosworth (34:09) I don’t know the answer to that.
Maria Prindle (34:11) Okay. So, a data load option, and then my last question before I go would be if we do find some other visual way to see something and we want to hide something like let’s say there’s a field that says a date or even like the circle that says 90 percent or whatever. Is there functionality where we can hide a field? So physicians don’t see it on their end, and we see it on our end. Like do we have that capability? Because like I know in Salesforce, sometimes there’s hidden fields that I don’t see because I don’t need to see it, but it’s then transposing into some other or transferring to some other field that’s helpful for me. Is there ability to hide fields?
Peter Bosworth (34:50) I don’t know, I don’t think so. But I will confirm. Okay.
Maria Prindle (34:55) All right. Thank you so much. Sorry guys. It’s okay. Bye bye all.
Dawn Collier (35:00) Right. So I do think that we’re I don’t know what you guys look like as far as time?
Peter Bosworth (35:06) Yeah. Sorry, we’re going over. I just have.
Dawn Collier (35:09) Do you?
Peter Bosworth (35:10) Want me to make this? So I’ll make this meeting. We, you like this. We’ll meet every week at this time. Does that sound good? Sure. Yep. And then my one question is just that in the sandbox environment, what we could do is like launch a custom or like launch a question that just says like test, yes or no? Test? Yes or no? Does it like the words don’t matter?
Dawn Collier (35:29) Yeah. Does that?
Peter Bosworth (35:31) Sound good? That sounds great. Yep. Okay.
Dawn Collier (35:34) We can definitely do that. And then, you know, I think that what we are looking for is some sort of way to differentiate the people that we do. Like I have to be able to report on the new process versus the old process, right? So, it’s really something that we’re going to be just like we’ll start date stamping, when did they do this? And in our side? Like we already have fields in Salesforce, but we attribute them to DocuSign complete, right? It would be that when they complete this section in medallion, we would change it in our Salesforce system, but we like how you guys have each tab broken down separately and we would just need to be able to have a clean view of like… I’m hoping that we just don’t have to go like as of may first, everyone that is new, right? Like I’d like to not use a date because I want the ability like by profile to see which way did they do it if possible. Okay. Does that make sense? Right? And that’s my first wish, right? We want to make this happen. Peter. So like after you have a chance to sync back with your team, right? If the answer is no to something, what is the recommendation instead? But I agree with you like getting anything in the test environment, so we could start tinkering and seeing, you know, poking holes, what’s going to work, what’s not going to work is probably our best bet. And then we can layer in the real question and the three questions to make sure we don’t break anything in doing that, and then hopefully we can go live. Okay?
Peter Bosworth (37:16) Great. That sounds good. I’m going to get going on the test environment, launching the test questions. And then I will extend our meeting to every week. And then we’ll have more information on some of these open items that we discussed today.
Dawn Collier (37:35) Okay. Sounds good. And if your team needs like any clarification like from the it side or anything like that, just email us we’ll try to get you any information that we can so that we can keep it moving. Okay? Sounds?
Peter Bosworth (37:51) Great. Thanks for your time.
Dawn Collier (37:53) Yeah, thank you. Thanks bye.
Maria Prindle (37:57) Bye.