Transcript
Kyle Rice (00:00) good. Ask.
Kyle Rice (01:00) Sorry. Are you there? I’m here. Hey, how are you? No worries. Oh.
Lorraine (01:06) Sorry, Luis is out today, and I was doing an interview for my replacement.
Kyle Rice (01:14) Don’t talk replacement. Wayne. You make me sad every time we meet because it feels like it’s one less week that we have here, but you?
Lorraine (01:20) Remember, I told you, right? I do years and years ago. I know it just makes me sad years and years ago. I said, I’m going to retire. I know I’m going to retire.
Kyle Rice (01:31) I know it just makes me sad because you’re such a pleasure to always work with and we have a long history as, you know.
Lorraine (01:36) We’ve had a, long history. In fact, Lucas and I were talking about it. He says, have you met Kyle in person? I said, yeah, a long time ago. I think it was right before you got married. Yes, right before you got married and look at you now with two kids?
Kyle Rice (01:51) A couple times an old man.
Lorraine (01:53) An old,
Kyle Rice (01:53) man, that’s right? I know we had the old resting office on that second floor.
Lorraine (01:58) Yes. Oh my God. That office was so weird. Yeah, because I remember coming from Virginia and you were there when I came from Virginia from Miami. The first time, what’s that lady’s name? Diane? Who was it? What was her name? Erica? No, no, no. Erica came afterwards. Erica was crazy.
Kyle Rice (02:19) Oh, Deanna.
Lorraine (02:24) Deanna was the manager when I joined. She was nice, but it was weird to me that we were sitting in an office and it was super quiet.
Lorraine (02:32) Nobody talked and then people would get up and go out to lunch. I’m going like they’re slacking each other. This is no way. How do they know to get up and go? They just go, they’re going together. Oh, my God. And I came from a place in Miami. Imagine, everybody talked all day long, and that place, nobody talked. I said I would be depressed if I worked in this office, I would be shooting myself in the brain or killing everybody in the office that’s it post office syndrome.
Kyle Rice (02:58) I know. Did you ever make it to the Dallas office by chance? No.
Lorraine (03:02) I didn’t make it to the Dallas office. I was supposed to go and then they changed it because you had gone as a manager several times. But then when I became the manager, they changed and they were saving money because they were leaking money like a sieve. Yes. I,
Kyle Rice (03:20) remember that, was they.
Lorraine (03:23) went into cost saving?
Kyle Rice (03:27) They did. I remember. That was an interesting time.
Lorraine (03:30) Please, a couple of things. I sent an email yesterday out to I’m looking at the list for today, but I sent an email out to all the providers that were missing their attestations to get them on the ball. Can you tell me the ones that did their attestations that are ready? When do they get moved into that ready category… that show that the file is complete? That was what I was not clear about. Let me get on that dashboard so you can explain to me. Yeah.
Kyle Rice (04:03) Yeah. I know we were just waiting for, just to confirm the verifications for you guys, what you’re looking for. So, Darlene provided that yesterday and I was actually out of office yesterday as well. So I just flagged that to our credentialing team. I’m not sure if we previously met Merritt. She’s been on a couple calls. She oversees the credentialing and licensing department. So we should get those in the process for.
Lorraine (04:24) You? Okay. Yeah, it.
Kyle Rice (04:26) Looks like, let me take a look here.
Lorraine (04:29) It’s moving very slow. The dashboard hasn’t even opened. Hold on a second. I’m on a meeting with Kyle at medallion. Is she there now? Okay. Bye. Is there any way you can meet later today? Yeah, reschedule us anytime you want. Two o’clock two o’clock no. Is there any way you can do? I’m sorry. Can you do lunchtime? What time are you thinking? 12? Yeah, I can do 12, do it 12. I gotta jump Norris.
Kyle Rice (05:09) I’ll catch you in a bit. I’m gonna send the update out here in just two seconds. So that should be here for you. Okay?
Lorraine (05:13) Thank you. See.
Kyle Rice (05:14) You in two bye.
Lorraine (05:21) Joining.
Lorraine (05:26) my God.
Lorraine (05:33) Send me the link.
Lorraine (05:45) Send me the link. Oh, join, got it open. Join. Got it. Okay.
Lorraine (06:16) Okay. She’s good. And I’m thinking to myself damn, we almost didn’t talk to her… first of all, just to go over. She’s got the licensing experience. She’s got five people under her doing licensing right now. Okay? So she knows the entire life cycle of that. She knows credentialing go ahead, yes.
Lorraine (06:52) Yeah, but I was, I came from that shop too. I came from having eight employees under me, when I came, yeah.
Lorraine (07:14) Yes. What did she say to you? What did she say?
Lorraine (07:26) Exactly. That’s right? Because they do everything I’ve told you this before and I told our providers we don’t have the capabilities for white glove. We help them as much as we can. And in fact, I’ve had to tell Larissa don’t do that. Don’t do that because like charity styles is lost in this cloud sometimes and so she’s counting her cmes for her so that she could get them in. I said look help her where you can, but you can’t do like you can’t put them in for her. You can’t do that. She’s got to put them in herself. We don’t have the capability we need you to do other things. So, yes, definitely, that was something I made clear to her.
Lorraine (08:30) Yeah, I know. Medallion is a simple system. I think, that is not too big of a hedge, okay? And Salesforce, we do very little in. Salesforce is basically updating. We don’t do any reporting. We don’t pull anything except for two reports that come to me that tell me if they’re ready or they’re not ready. So I can pull an audit and look through it that’s it.
Lorraine (09:15) No. Malika has worked with medallion before… but Rachel has not.
Lorraine (09:33) Yeah, that’s less concerning.
Lorraine (09:48) Malika’s worked with Kyle before as well because she worked with medallion with firefly. They did their licensing. So she’s had him as their engagement manager before. So they have connection. I don’t think that either Rachel or Tamara would have a problem because Kyle is very easygoing and he’s very responsive and we still have Larissa who has an amazing relationship with him. So we don’t have an issue there.
Lorraine (10:25) I liked her audit stuff. I like that she audits. I like that. And I said to Jacinda, I think she should meet with Darlene, because if Darlene meets Tamara, she’s going to be over the moon because she’s big on compliance and that relationship is important between the person that comes in and Darlene, by the way. That should have been someone that she met with because I work a lot with Darlene.
Lorraine (11:16) You, know, you know, that if you pick up the phone and you call me that, I’m always going to pick up the phone. You know, I know that people are supposed to be a company and stuff like that, but you guys are more than that. You’re like family and that I can’t I did that for people that I hated. I’m going to not do it for the people that I love please.
Lorraine (11:50) Yeah. And Jacinta said the same thing to her too. Jacinta said the same thing.
Lorraine (11:58) She got good questions. The girl had good questions.
Lorraine (12:25) That’s why I wanted you to give her that’s why I said something to you. She told me to say something to you because I said you got to look at this person. You can’t do a cursory little interview because you think you’ve got your person, you need to look at her.
Lorraine (12:38) She has the licensing big time. She’s got the credentialing bigger, pay your enrollment. What did I tell you about? Pay your enrollment? It’s very hard to find someone that has all three of these experiences in one that’s hard.
Lorraine (13:06) She did say she’s had medicare advantage experience, worked with the medicare advantage, which is primarily what we’re going to be starting with. Anyways. That’s why we’re getting into the medicare.
Lorraine (13:26) I liked all, I mean, Malika has the, I’ll be totally transparent. Okay? And I haven’t thrown my hat in anywhere. I have not said anything about anything from the very beginning. And I said this to Desiree and said this, in fact, I said it to Desiree. I said it to Desiree.
Lorraine (13:45) The knowledge base for Malika, is there, my concern was what that she jumps? That was my concern. So I said you guys have to ask about that because that’s the one thing that concerns me. Okay? And then Desiree, she was very clear and said the same thing to Desiree. Okay. And Desiree is like, yeah, I know I’ve been that way too sometimes… and I have to tell you, this is something that I’m seeing in this age in this. You know, my son and daughter in law before said to me, why are you still at the same company? You should be jumping for more money. I said that’s not me. I don’t do that. That’s not a work ethic that I’m behind. If you have an issue that’s a reason to move, if you don’t like what you’re doing and they’re not acknowledging your work, that’s a reason to move. But because I’m going to jump for more money, I’d rather go to you and say, hey, I want more money and if you value me, you will give me that money. And if not, well, then I’ll go look for something. Okay? That’s that’s a different thing. So, Malik is going, yes, yes.
Lorraine (14:55) Judge if you stay long, exactly that’s so ridiculous, you know, I.
Lorraine (15:11) make it worth my while, make it worth my while. And, yes, I’ll never leave, of course, but that’s that should be the rationale in every, you know, and not how long you stayed or not stayed. But yes, that is true. Me, I am just not a jumper. That is not my thing if I like what I do and I love what I do and I believe I’m sorry, I have a little old fashioned that I believe in what I’m doing and I see it. I love that I’m in the slack channel with the providers and I see what we do when I’m frustrated and I get frustrated a lot. Okay. And, I try not to come off as short sometimes but, when people get on my nerves, I’m like I’ll answer them curtly. Okay. I won’t be rude, but I’m just very curt in my answers. And then I remind myself why we do what we do and who we affect and that’s what keeps me going. I’m going. Okay, this person is just one little piece. I’m going to focus over here because this one little piece is not going to screw up my day. But anyways, getting back to this lady.
Lorraine (16:31) Yeah, you can do what you can do. And then that’s it, right? Get get off the well. That’s a proverbial, you know, get off the pot. You got to do what? How many times have we not come to that point with Alex for God’s sakes? When Alex was like, well, I don’t want to get a lawyer who know, I don’t want to do anything. Yeah. Man, he was, I’m waiting for him to write to me because he asked me, I was, when my husband started with all this months back and I said, you mean, you don’t ever think about retirement? I said something to him about that. He goes retirement. No, no, you’re not retiring. I’m like, no, no, I’m just asking, are you not everything? No. Okay.
Lorraine (17:25) She did great with the questions and, the path of independence when it’s through the state when you’re getting an application. I think that part she might understand it’s when you’ve got to apply on the outside, and the stuff that’s coming up but the capability of going to do it. Not with all the licensing experience that’s what was really, you know, I don’t think she’d have a problem.
Lorraine (18:05) I know.
Lorraine (18:12) And that’s why you guys have to meet because you’ve got to work with this person. This is what I said. You’ve got to work with this person. So you’ve got to feel, that you feel a confidence in that person.
Lorraine (18:55) This person, this person has that this person has that… I love that she’s into the auditing stuff, which is very important.
Lorraine (19:49) I agree. I’m just so glad that we ended up seeing her because she was like on the last minute and I’m and yeah, I feel very comfortable with that with the, looking at the two of them.
Lorraine (20:13) You guys have been listening to me for two years. You don’t have zero knowledge.
Lorraine (20:37) God, you gotta zoom. Call me every now and then.
Lorraine (21:16) At the most, yep. Yep.
Lorraine (21:23) Yes, I have to, I have to.
Lorraine (21:35) I mean, I can, I will be, you know, this is my question is.
Lorraine (21:49) Am I returning my equipment and my, okay. Okay. So, I’m almost considering taking my computer with me to California because I’m gonna be sitting in the hospital room. I know that when I’m with him in the house, getting ready before the surgery, when I come home from the hospital with him, I have to get him set up because I need to make sure that I get a food service for him because he cooks for my sister in law and my niece cannot be there once she leaves and goes back home because she’s gonna be staying with her mom while I’m at the hospital with my brother. He’s gonna have to pick up everything. So, I’m almost thinking maybe I’ll find him a person to come in clean because I don’t know how often my niece is gonna be able to come back. I want to get him. I need to concentrate on him. I’m just thinking about those two or three days that I’m sitting with him in the hospital, twiddling my thumbs.
Lorraine (22:44) No, OK.
Lorraine (23:02) I’m doing my greenhouse now too.
Lorraine (23:08) You’ve got good stuff, you’ve got two good people and I’m not discounting Malika, but I just feel, you know, and with this lady super comfortable now, I don’t feel.
Lorraine (23:24) I don’t feel bad because she’s got that payr enrollment stuff, which is, I’m always scared of like, do I know enough? Do I get it? Do I, now, I know that she can pick that up and understand?
Lorraine (23:43) Goals, my friends goals. All right. Bye.
Lorraine (24:01) Guys. Okay?
Lorraine (24:08) One minute?
Lorraine (24:16) Joining us?
Lorraine (28:01) Thank you.
Lorraine (28:12) Let me check my rules.