Transcript
Collette Waddell (00:00) how are you doing? I’m.
Jay Cintron (00:02) well, how are you?
Collette Waddell (00:03) I’m okay.
Collette Waddell (00:09) Apologies about last week. It was an unexpected… emergency. I got pulled away and I wasn’t back as quickly as I thought I was going to be, it’s.
Jay Cintron (00:20) fine. It’s okay. Luckily, we had this already in the book.
Collette Waddell (00:23) I know well, when I was kind of like regrouping myself on Monday, I saw we had it on here. And so I was like grateful for that, Jennifer and Ruth, I was just apologizing about Friday. It’s okay. How are you? I’m okay. I’m going to be out of office next week starting tomorrow, and I’m looking forward to it but also dreading it just because it’s like I’m trying to like get to a good spot, you know?
Jay Cintron (00:50) Right. And the emails don’t stop coming in. No. So then you have all the emails to respond to and you come back, I,
Collette Waddell (00:59) know, I’m going to, I’m very fortunate that my sister and brother in law have a second home in Florida where, you know, we’re going to be spending spring break. Our kids happen to have it the same week this year, which doesn’t always happen. And my brother in law and my sister have a bet going on as to how much work I’m actually going to be working next week and so… but I’m trying, I’m going to try real hard to disconnect.
Jay Cintron (01:27) Disconnect. Yes, yes. Well, that sounds great. That sounds great.
Collette Waddell (01:33) I… know from our last sync, there were kind of the two bigger themes of our call was the first I did Jennifer, I wanted to let you know, that caqh… trigger sync report that we had added to the analytics tab that now has an additional table below that has all time information. Perfect. I’m going to check it. Thank you. Yeah. And then the second piece was just all of the, where we were trying to figure out the import from caqh. And so I put an ask out. I’ve since learned that we had there’s like two different ways caqh data gets ingested depending on the credentialing customer’s configuration, if you will. Okay. And so I have somebody from our technical support team assisting me in compiling this information. I flagged the example of the disclosure questions and then flagged the inquiry about the board certification, you know, with examples. So, but I also asked a I’m looking for clarification around. I know those were kind of the two biggest things that we were reviewing. But I also just want a list of all the data fields that are current that’s currently configured, to sync in. So that way, yeah, they’re going to go and dig in like I would just want the list. Give me the list.
Jay Cintron (03:19) Yeah. That would be helpful. Yeah. So.
Collette Waddell (03:22) I just wanted, I don’t have, I don’t have a confirmation yet on that, but I have been, I was following up with the team member and they’re working on it. So they’re trying to get that from our engineering team. Okay?
Jay Cintron (03:38) So on the caqh subject, there’s a couple other conversations that are going on.
Jay Cintron (03:44) There are some meetings that are going on. We’re meeting with Peter later this afternoon. I don’t think you were included. Are you available in another hour? Wait? How many hours? Two hours. So it would be three 30 to four Eastern Time… I may be.
Collette Waddell (04:10) Yeah, I… could, probably, yeah, I could join that.
Jay Cintron (04:16) All right. I’m going to send you the invite. Okay? And the reason why we thought it would be really better to keep both of you in the loop of what’s going on that way, if you know, with yep.
Collette Waddell (04:30) Anything happening?
Jay Cintron (04:32) Either one of you know, what’s going on if the other one’s not around, we can kind of keep the loop because I know you’re pretty much our go to, but then Peter has been having conversations with our leadership, but then we brought you up to leadership and I’m like, well, why isn’t Colette involved? So, it’s just everyone just wants to get to know each other.
Collette Waddell (04:49) Totally, yes. And for that, I will absolutely join. I may be off. I may be off camera at that point because the kids are trying to organize for tomorrow, but I can join and listen and, you know, jump in. And so I’ll also just let him know that I’m going to be jumping in.
Jay Cintron (05:08) Yeah, that would be great.
Collette Waddell (05:09) No, I appreciate that. I know Peter has been, we, he and I synced for a few minutes yesterday, but we, he has a lot going on and so we didn’t connect for as long as we normally do. I think it’s.
Jay Cintron (05:23) a quarter.
Collette Waddell (05:24) So he’s got all these deadlines and so… we, I did not know about this call.
Jay Cintron (05:32) But thank.
Collette Waddell (05:32) you for flagging it to me. Everybody’s.
Jay Cintron (05:35) the project that we’re working on. Yeah. So there’s a few projects that we’re working on, the largest one, right? Or I guess the highest priority is mdvip has credentialing is two steps. We use a DocuSign for disclosure questions. And then of course, we have disclosure questions with medallion. We’re trying to take the disclosure questions from DocuSign and add in the feature that medallion offers the organization attestations where we kind of have our own tailored questions to add in there. So that’s our highest priority project right now. We have one with tentative, three other ones. We’re meeting with executives later next week to kind of like bring that in. One thing I want to bring to your attention is I knew you were the one who really helped us out with. This was the sandbox that you created for us. We were wondering there is a way that whenever we do something live, so to give you a little backstory, when we got the organization as attestation, we… were able to turn it around very quickly. We gave it to Peter. He gave it to tech and they were able to implement it within hours. And we were a little taken aback because we kind of wanted to like play around like in a sandbox environment. Do uat just to kind of make sure, you know, how we are. We’re really about customer service, user experience. So we kind of just rolled things back the same day. The main reason was when we wrote out every single doctor that has a open credentialing process, it was added. So even if they complete the profile and they sign and everything and was under verification, it went back again because it was.
Collette Waddell (07:25) showing incomplete for that. Yeah.
Jay Cintron (07:28) So something that we want to avoid that’s why we were thinking about trying it in the sandbox would.
Collette Waddell (07:33) Be easier put.
Jay Cintron (07:34) It actually a date for that. So that way we know well that they after that everything. Yeah. So, you know, come up with ideas, yeah.
Collette Waddell (07:43) Yeah, that’s a really good idea. And have you, I’m just looking in the sandbox right now just to make sure we had provide like fake provider profiles. I mean, it looks like you’ve got some in there. You’ve got an open credentialing request out there too. So I will let… Peter know. I’m just poking around in there to make sure. Yeah, I’ll let him know this is a good place to now. What I don’t know is… and I can get confirmation and I think they were able to turn this around because I suspect this had been maybe like somebody like it was something that was almost like maybe a custom from, for another organization where they were able to just kind of implement it quickly because I saw how quickly they did that and I was.
Jay Cintron (08:40) like in their.
Collette Waddell (08:44) back pocket, you know, right?
Jay Cintron (08:46) Right. Huh, Sammy?
Collette Waddell (08:50) Sammy? Yeah. Everyone.
Jay Cintron (08:52) Said that they was already past it with.
Collette Waddell (08:54) them. Yeah, it was okay. What, what I don’t know is I don’t know if Peter or I would have the ability to… like if we were to say, okay, may first, we want it turned on, in the main live instance and, you know… I don’t know like and maybe that’s possible for them to put it on like a calendar or schedule and have it turn on like a specific day and time. Yeah, that’s the only okay.
Jay Cintron (09:26) We can talk that out that’s pretty much what’s going to be our first item today. Yeah, that’ll.
Collette Waddell (09:30) be good just to kind of highlight. Yeah, it was a talking point, right? But that’s great. And then, yeah. So we’ll ask about implementing that maybe into the sandbox environment right now, so you can play around with it. Yeah. And.
Jay Cintron (09:44) there is another big project also. Yeah. So we have a couple other projects in line. We are looking into… integration. No integration is next year. Yeah, integration is next year. There’s some caqh syncing with, the amount of time. Well, let me backtrack number one. I was looking in sandbox and I noticed that when… I created a new credentialing request, we were trying to get this pop up to come up. That kind of says like, hey, would you like to do caqh or would you like to do the CV? It, we’re looking at ways to kind of just make the user experience easier for doctors and we want to look play around with put some type of wording that did you look at your caqh within the 120 days? Is everything up to date? Just some type of messaging letting the doctor know right? When that comes up. Go to caqh first before proceeding with the syncing. So.
Collette Waddell (10:55) I actually know this. So I know that in updating the in platform messaging is not something that I have seen. Yeah, because it’s like widespread. However I have seen where customers where we can and I’ll have to confirm with Sammy or whoever I think his team handles this, the customizing the platform notification that goes out to providers for mdvip, okay? Because I’ve seen in this exact scenario where there was a concern about almost giving direction to the provider of like, I think, you know, in one example, the customer like didn’t want the providers to click the import because they were trying to like do some of it for them and they didn’t want like sometimes that data is like messy and, you know, not current and they were overriding what they had already done. So, so as kind of a workaround it was creating like a little blurb within that invitation email that said, you know, upon logging in again, this was them directing their providers not to click that button, but maybe that maybe that’s something that we could implement.
Jay Cintron (12:16) Yeah. I like where you’re going with because we’ve been, you know, it’s been, you know, we’ve been documenting all the struggles and the feedback. Some of the feedback we’ve been getting is just really just getting ahead of the problems. There was also some question. I think something else that’s going to come up later in later today’s. Meeting is the, how to prepare the doctor for the downtime of the sync. You know, it could take three to four hours. So, what we were thinking about doing some messaging about, well, while you’re waiting, you can go and answer disclosure questions or you can go and E, sign and do other things. Yeah, and kind of get ahead of it. So I kind of like what you’re going with, if we could do that invitation link? Okay. Yeah. And just the,
Collette Waddell (13:05) generic email, yeah.
Jay Cintron (13:07) I think of the right wording to kind of give that doctor that front facing like these are all the best things to do to make use of your time. Yeah, because, you know, we know doctors are busy. So when they hear they have to come back and forth to the computer a few times, it’s just, they forget they get involved in their day and they forget that they have to do all that stuff. Yeah.
Collette Waddell (13:27) Now, let me ask you a follow up question as it relates to this topic when, you know a provider is going to be coming on. Are you getting a copy of their resume or CV when you’re loading?
Jay Cintron (13:41) That’s okay?
Collette Waddell (13:43) Because I was thinking if I don’t know if it’s HR, whoever handles kind of like bringing in the providers. Yeah, if, at that time, if there’s any way, and I’ve never tested this because I really haven’t thought about it until this conversation about, you know, how when you do a data import, I think you can also upload the resume. So, I’m just thinking like if you have the resume, you could try to run that tool. So at least it starts to, I.
Jay Cintron (14:09) Don’t know. Yeah, at one time, we used to advise every doctor to have an updated resume. But now it’s gotten to the point where most of them don’t even have one. Yeah. I’m seeing a few lately, they have done a CV importing. It’s. Very vague. Whatever they can import is basically like a medical school residency usually they.
Collette Waddell (14:29) Have.
Jay Cintron (14:29) the other information with dates, but it’s needed in the data, right? But also what we are trying to tell the doctor is whenever they’re doing caqh linking, so we can go ahead to complete the special questions and sign. So that way whenever the syncing is complete, it’s less time. Yeah… I.
Collette Waddell (14:52) Know that’s the one piece, that disclosure question piece that’s… what I’m really hung up on that I’m confused in terms of the import because I was impersonating, I was doing this like… impersonation view of a provider when I was kind of testing this to give screenshot examples when I was asking about it. And when I was reviewing that data import in their view kind of Jennifer kind of like that little pop up where you have the different tabs and you can click on it in the provider’s view. When you click disclosure question, it’s blank.
Jay Cintron (15:31) Which is for some of them, some of them.
Collette Waddell (15:33) And yeah. And there was, I couldn’t figure out like the common theme of.
Jay Cintron (15:40) And.
Collette Waddell (15:41) so, but then on my view, like as an admin for, you know, on the medallion side, I could see the list in that pop up like it was strange.
Jay Cintron (15:52) Oh, I haven’t paid attention for the doctor actually.
Collette Waddell (15:57) Yeah. So it was. And so I just, that’s what I gave them. I was like, this is what the provider sees. This is what I’m looking at, oh.
Jay Cintron (16:05) I didn’t know that we have another sample of disclosure questions on that same subject. I’m going to drop in on the chat.
Collette Waddell (16:12) Oh, yeah. Yeah, that’s perfect because I can actually just add to the thread that I have going on right now with this other.
Jay Cintron (16:19) Example. So what I provided for you is optional for non caqh applications. So this is new. Actually, it’s pretty new. I would say like maybe a week that we started seeing this.
Collette Waddell (16:34) I’m trying to open it. Let me see.
Collette Waddell (16:47) I just have to save the file. Okay, here we go.
Collette Waddell (16:54) Okay. So this is.
Collette Waddell (17:02) And repeat what you were saying. Sorry, I was trying to open the image.
Jay Cintron (17:06) Yeah, you’re good. So we are just wondering the whereabouts of this. Is this on every application that’s not a caqh import? Is it for every data entry doctor? Because we sometimes see it and sometimes don’t the optional for non caqh applications. Yeah.
Collette Waddell (17:25) What?
Jay Cintron (17:25) Triggers that question?
Collette Waddell (17:31) Let me get back over to the regular instance.
Collette Waddell (17:47) I think I can add this as an additional… question… to the engineers about my original question. Oh, yeah.
Jay Cintron (18:00) That’s the best you could just piggyback off of something that’s already open, be like, hey, I’ve got another one for.
Collette Waddell (18:05) You, that’s what I was thinking. I’m just going to add to like there’s like a ticket thread, right? And I’m just going to add this as like, hey, I just got off another call. Yeah, yeah, yeah.
Jay Cintron (18:16) Why start a new reference number? Let’s just keep it going.
Collette Waddell (18:21) No. Okay. No, that’s exactly what I’m going to do. I’m going to add this on to the current little thread that I have going on with these inquiries… because.
Jay Cintron (18:37) Yeah, we started saying this last week and it’s very relevant.
Collette Waddell (18:49) Yeah.
Jay Cintron (18:53) Yeah… because we encourage the providers if they see anything optional, it’s just what it is. It’s optional. You don’t have to do it.
Collette Waddell (19:10) Yeah. I know. I’m looking in a different provider’s profile just to see if I just jumped into Sarah boranian… it’s S a RR a is her first. And so I was just taking a peek at, to… see if she did the data import. No, she used her resume.
Collette Waddell (19:40) And so, Carl.
Collette Waddell (20:02) Did he already get credentialed? This provider?
Collette Waddell (20:12) You can check on the author request. Yeah, I’m looking now because I’m looking at his… why am I not seeing is?
Jay Cintron (20:23) It done already? Is it completed? I?
Collette Waddell (20:26) Don’t see the disclosure tab when I’m in his profile, are you seeing it right now?
Jay Cintron (20:31) Which one are you seeing? I’m sorry, this one’s Carl with a K.
Collette Waddell (20:36) Yeah. The car. Yeah, the provider, the example of the screenshot?
Jay Cintron (20:42) It’s completed. Yeah, Carl’s done. I’m checking on the author.
Collette Waddell (20:53) Oh, so, yeah. Once the, oh, so he got approved, yes, correct. And so, the credentialing file is closed. So then you don’t see the disclosure question tab.
Jay Cintron (21:04) But in the package, it says disclosure, yeah.
Collette Waddell (21:06) But in there, it’ll be there. Yeah. So I had a mild panic attack thinking that like in this view, and then it’s not here, but it’s because he just was processed and approved like two days three days ago. Okay?
Jay Cintron (21:20) Do you want me to share my screen? So, you see?
Collette Waddell (21:22) If you don’t yeah, I think that would be like you drive and then we can kind of navigate.
Jay Cintron (21:28) So, let’s check a few.
Jay Cintron (21:40) Okay. So checking… up every class. I mean, your files are not complete, okay. Sarah?
Jay Cintron (21:54) Pretty sure she did a CV importing.
Collette Waddell (21:56) Yes. Yeah, she did the CV one. You can see it’s actually because practice you have the option, she does have it in there. So.
Jay Cintron (22:08) Let me find another one with caq. Supporting okay?
Collette Waddell (22:14) So, I think what I’m gonna do… I’m going to do like a side by side. I’m going to just kind of copy these questions out. I think from the two different types of… OK?
Collette Waddell (22:35) Take it to 14.
Collette Waddell (22:44) I think it doesn’t matter… but if it’s a data entry.
Jay Cintron (22:48) It’s not on there.
Collette Waddell (22:49) It’s a data entry. Yeah, the CV?
Jay Cintron (22:51) Said, okay, without importing the set. Okay. Let me try another one without importing at all. Okay. Let me try to find another one.
Jay Cintron (23:45) There’s somebody here triggering it. Okay. So that question is always going to be there now.
Jay Cintron (24:03) Has to be optional would be just another.
Collette Waddell (24:07) Additional question.
Jay Cintron (24:16) And this wasn’t here forever. This is something new that’s what I’m saying. I got it failed last week before. I didn’t see it.
Collette Waddell (24:28) Optional for non caqh. I’m going to just do a quick internal search for those keywords.
Jay Cintron (24:38) I feel like that question has always been there, but the title is new.
Collette Waddell (24:41) Like it was word like it didn’t have that title?
Jay Cintron (24:45) That optional. I feel like that’s a question that’s always been there. Actually, this is a caqh question, right? But I know it wasn’t there. I can try to find it. What I mean is the question was there but not the title? The optional for non caqh. The question wasn’t there either. Oh, really? If you ever have it, 10 years is only for caqh. I didn’t see it here before, but let me see. Let me just keep trying. Maybe I’m wrong. Let me just find a very old.
Collette Waddell (25:10) Yeah, one that’s already been like processed, let me.
Jay Cintron (25:14) Try to find any for maybe last month, something like that.
Collette Waddell (25:18) Yeah. So I was just jumping to.
Collette Waddell (25:32) Okay. Thank you. Oh, no, I’m sorry.
Collette Waddell (25:56) I was just looking at a provider that was approved back in September… and under that malpractice because that’s under the malpractice claims history section, right? Yes, or wait, you see?
Jay Cintron (26:14) This is from January?
Collette Waddell (26:19) Yeah, it’s not there. And it’s not in this September one either, but it is, that is where it is.
Jay Cintron (26:24) So, I think the question has been changed… personally, nothing bad with that. I’m guessing what I’m seeing. They’re mirroring… the questions from caqh because that’s actually caqh.
Jay Cintron (26:45) Yeah. So I guess let’s just try to get some clarity just for workflow purposes. Well?
Collette Waddell (26:52) I don’t see it in there’s. A provider, dr. Fadi, I’m not going to try to pronounce the last name in the readyq. And in that malpractice claims history section, there’s only the first question there, right?
Jay Cintron (27:14) In theory, if it’s always been in caqh, when do we want to end it down? Because it’s going to sink over.
Collette Waddell (27:24) And that.
Collette Waddell (27:31) That might be, maybe that’s why it’s there, so to… like… yeah, like because if it’s a question that’s living in caqh and we have all the other ones, but not that one. So maybe that’s so.
Jay Cintron (27:49) If that is the case, can we just get rid of that whole optional thing? That way they actually answer? Yeah, we like the question just that whole.
Collette Waddell (27:57) Optional thing. Oh, yeah.
Jay Cintron (28:00) Yeah. We really want it.
Collette Waddell (28:03) It’s actually, it is a good, yeah, it’s a good question. Maybe we take that takeaway to the next call. Yeah.
Jay Cintron (28:13) Yeah. See.
Collette Waddell (28:14) If there’s a way at least a way for them to reword it. I do have another call starting in just a minute, but this was good. I will definitely flag back to Peter letting him know that I’m going to jump on and just, yeah, be there for the next call this afternoon. I will also share back the example that you shared as a follow up to the technical ticket thread that I have going on right now and hopefully get some more clarity on the fields that get ingested and kind of how, you know, the tooling should work. Sure, but let’s definitely add that disclosure question like title or To the next. Yeah, as feedback. Yeah.
Jay Cintron (29:00) Okay, cool. I’m excited how everything’s turning out? Thank you. I know.
Collette Waddell (29:04) Yeah, you’re welcome. And I’ll also let Peter know about the idea about testing stuff in the sandbox, yeah. Okay. That’s good. Thank you. We’ll see you in a little bit.
Jay Cintron (29:12) Okay. All right. Thanks.