Transcript
Lyndsey Farmer (00:00) yeah, I’ll call you later this evening. We’ll send you.
Kruti Sutaria (00:02) A catch.
Lyndsey Farmer (00:02) up.
Kruti Sutaria (00:04) Bye bye.
Lyndsey Farmer (00:12) Hello?
Kruti Sutaria (00:18) Hey, how’s it going? Good?
Lyndsey Farmer (00:20) How are you? I?
Kruti Sutaria (00:22) Don’t hear you. Oh, maybe it’s mine.
Kruti Sutaria (00:30) Bless you. Thank you. How are things going on your end?
Lyndsey Farmer (00:37) Oh, busy, but good.
Kruti Sutaria (00:40) It’s great to hear. How about you guys?
Lyndsey Farmer (00:42) Yeah, we are also.
Kruti Sutaria (00:44) Busy and trying to do a bazillion things.
Lyndsey Farmer (00:49) Sounds about right.
Kruti Sutaria (00:51) No, sounds good, right? Better than no business. So, exactly.
Lyndsey Farmer (00:55) Exactly. We’ll take it. Yeah.
Kruti Sutaria (00:59) Maybe we’ll give Angie and Lydia a second to see if they’re joining.
Lyndsey Farmer (01:03) Yeah, they usually hop on. Sometimes it takes them a minute or two to get on. So.
Kruti Sutaria (01:14) Maybe a question for you before you get into it. I am trying to. So, for our new, we have some new contracts out, we need to make rosters. Like there are some things that I just cannot do with like the provider data report. So, it’s like I’m trying to pull out just like Dea license numbers, state like date of birth validation, and then like termination and, I, my, the builder just won’t. Let me do that. Okay. Give me workarounds.
Lyndsey Farmer (01:50) Let me see, go into your medallion here, see if I can find something.
Lyndsey Farmer (02:11) Okay. So, what are you looking for? Exactly? Let me see if I can make.
Kruti Sutaria (02:15) One, yeah, I’m looking for like the Dea license numbers for each of my providers and I need the state that they have the Dea license for, and the date of activation and deactivation?
Lyndsey Farmer (02:37) Okay.
Lyndsey Farmer (02:55) Let me play around with this, because I’m not seeing it right off the.
Lydia Anzora-Bojorquez (03:02) Top, but,
Lyndsey Farmer (03:03) let me see if I, if there’s a way I can figure it out.
Kruti Sutaria (03:07) No worries.
Lyndsey Farmer (03:13) So, just to be sure while I’m doing this, you need Dea numbers.
Kruti Sutaria (03:21) Yeah, I need the license numbers, the state and the like active date and the expiration, date.
Kruti Sutaria (03:31) Okay? And I think that’s been a general problem. I would say with the reports where I’m like if I’m just trying to pull out like the state licenses like some of our providers have like an NP license, they have like a Dea license, like I can’t just get that all in a tabular view. It’s like chunking everything into like one cell. So then I have to go and manipulate to get like a long form by like provider. So, okay, like for example, like Alexi, one of our providers, he has like 32 state licenses and it’s putting it all in one cell and that’s like that’s not helping me.
Lyndsey Farmer (04:11) Okay. All right. Let me see if there’s a way I can figure this out for you. Thank you. Yeah, no problem.
Kruti Sutaria (04:24) Maybe we can jump into it because I do have to hop a little early.
Lyndsey Farmer (04:28) Sure. Yeah, it looks like Lydia just joined.
Kruti Sutaria (04:30) Oh, awesome. Okay. We can give it a couple more minutes.
Lyndsey Farmer (04:35) Hi, Lydia.
Lydia Anzora-Bojorquez (04:41) Hi. How are you?
Lyndsey Farmer (04:43) I’m good. How are you? Sorry? I’m late. Okay. It’s all right.
Lydia Anzora-Bojorquez (04:47) Angie is in the phone.
Lyndsey Farmer (04:50) Oh, okay. No worries.
Lydia Anzora-Bojorquez (04:53) So, she’s trying to, yeah, she’s on hold. Okay? But hopefully she will be with us soon if you can wake up more minutes, okay? Maybe.
Kruti Sutaria (05:05) Lydia, we can get started and then, yeah, because I have to hop a little early, I’m so sorry, I’m going to have to hop.
Lydia Anzora-Bojorquez (05:11) At.
Kruti Sutaria (05:11) 125. And then if there’s anything like maybe you Lyndsey and Angie can stay on if there’s anything that we cover that Angie wants to learn.
Lydia Anzora-Bojorquez (05:22) That’s good. Perfect. If you have something perfect. Go ahead, I.
Kruti Sutaria (05:25) Think one thing that we keep on getting like stuck on is our medi cal submissions. So right now, we have like 30 provider submissions that it says that we need client attention, and maybe I just haven’t spent enough time, but I just don’t know what. So I can share my screen.
Lyndsey Farmer (05:47) Sure. I think this came up on our call last week too about medi cal. I’m trying to find someone on our team that is versed in medi cal and the pave portal that can give you guys like a training. I just haven’t found anyone yet. Oh, okay.
Kruti Sutaria (06:12) But like, what? Like, so you don’t know why we have an issue you?
Lyndsey Farmer (06:18) Can bring it up. I can take a look at it. I might be able to tell from this kind of what the issue is, I have never specifically worked in California with any in any capacity. So, I know that California medicaid is a beast.
Kruti Sutaria (06:38) Yeah.
Lyndsey Farmer (06:41) But let’s try to.
Kruti Sutaria (06:42) Problem solve together. And if that doesn’t work, we do need escalation like yesterday, so.
Lyndsey Farmer (06:48) This.
Kruti Sutaria (06:49) Has been outstanding for like a minute now. So, and we have contracts that are like in progress and that are actively being held up by this. And like I think it’s going to be a bigger issue if we don’t get this solved. Yeah.
Lyndsey Farmer (07:06) Absolutely. So.
Kruti Sutaria (07:07) Let me anyway, let’s try to figure out what’s going on here. Okay? So maybe I click on the first one.
Lyndsey Farmer (07:15) Like, yep, that’s fine. If you want to bring that up. Let’s see.
Kruti Sutaria (07:21) Cause the problem might be on our side too with like information that we just don’t have in here, but I don’t like, there’s no tasks here.
Lyndsey Farmer (07:30) Click on the client needs attention piece. Can you, okay…
Lyndsey Farmer (07:45) Medallion lacks information needed from the provider to proceed with the application. They have been notified. Okay?
Kruti Sutaria (07:55) Who’s been, who’s been notified? Like the provider?
Lyndsey Farmer (07:58) Yes, that’s what it either that or it looks like or us, maybe Angie?
Lydia Anzora-Bojorquez (08:03) Probably, you can check where it says, view all details. Yeah.
Lyndsey Farmer (08:06) View all details.
Lydia Anzora-Bojorquez (08:09) Payr directory is showing my payr application submission date. It doesn’t really tells you. So probably you will have to go where the provider is and check overview if there is.
Kruti Sutaria (08:23) Something. So, go to the provider.
Lydia Anzora-Bojorquez (08:26) Just to see if there is actually we have been notified with what they’re requesting. If we got notified, we will have it on tasks.
Kruti Sutaria (08:37) Do we have, we, don’t.
Lydia Anzora-Bojorquez (08:38) have it?
Kruti Sutaria (08:38) On the task, right? Or do we… when?
Lydia Anzora-Bojorquez (08:42) They, when they request stuff from us like this case, it says needs clients and attention, and they say that we have been notified that’s the way that we get notified is through tasks?
Kruti Sutaria (08:52) Through tasks. And then, I see like this task?
Lydia Anzora-Bojorquez (08:58) Oh, so there there it is.
Kruti Sutaria (09:01) So, click there. Yeah. So, Natalie.
Lydia Anzora-Bojorquez (09:07) So, so you go to overview, I think where it says overview. Yeah. So the first one will be the first one. It says California medicaid license copy. Yeah.
Kruti Sutaria (09:19) So, you,
Lydia Anzora-Bojorquez (09:21) click there and you can read it, click in there. Hi there, doctor. So it’s telling you California medicaid requires an actual license copy. So, what they’re requesting is the wallet. We usually have the license we do through primary source verification. But now they’re requesting the actual license certificate. Okay? Medicaid. I see they’re the only ones who does. So, what we need to do that we’re going to notify? Since we already got the task. I probably just got it today because the request was done yesterday by Angie.
Kruti Sutaria (09:59) Oh, for Natalie. Okay.
Lydia Anzora-Bojorquez (10:01) Yeah. So this task probably was assigned today. So Angie will contact. Oh, okay. So, so actually, Angie already contacted her and requested this yesterday. I.
Kruti Sutaria (10:14) See, I see. Okay. So that’s maybe that’s a bad example of a, of what we needed. So we just need the license from her, right?
Lydia Anzora-Bojorquez (10:26) Okay.
Kruti Sutaria (10:28) And then let’s look at the other. And so Lydia, maybe, so once Angie gets the California license from Natalie, then when she uploads, then Angie’s… going to upload this to medallion or Natalie gives this information to medallion.
Lydia Anzora-Bojorquez (10:50) Usually the providers give it to us and we upload it into medallion, very few providers do it directly to medallion.
Kruti Sutaria (10:57) I see. Okay. Yes. Okay. So that’s one, I guess that’s solving one of them. And then let’s… see another example. But I guess like this goes back to the original problem Lyndsey, which it’s like it took us like six clicks and three bodies to figure out what the issue is, right? And like we have hundreds and hundreds of providers that Angie and Lydia have. Like, so like tediously, like go through like, this is like hard.
Lyndsey Farmer (11:37) Yeah, like.
Kruti Sutaria (11:40) Now, I, now I have to look here. What is the issue she has medicaid but needs a task?
Lyndsey Farmer (11:46) This enrollment is blocked by required information. Please see associated task for more details.
Kruti Sutaria (11:52) So, now, what do I click?
Lyndsey Farmer (11:54) So, you can view all details, see if anything is in there.
Lyndsey Farmer (12:03) Task has been created for group admin access for paid portal?
Kruti Sutaria (12:11) What does that mean?
Lyndsey Farmer (12:13) So, they created a task for you all for group admin access for the pave portal, which?
Lydia Anzora-Bojorquez (12:19) Is the pave portal is for medicaid?
Kruti Sutaria (12:21) Yeah.
Lydia Anzora-Bojorquez (12:23) That’s the, so.
Kruti Sutaria (12:24) So, what do we have to do?
Lydia Anzora-Bojorquez (12:27) It doesn’t specify there. So you probably need to go to tasks.
Kruti Sutaria (12:31) Oh, sorry. We.
Lydia Anzora-Bojorquez (12:32) need to go to tasks. Yeah, it’s not directly like it will be great if all the details will be here. Yeah, but you have to go to tasks to find out what the problem and the holding is.
Lyndsey Farmer (12:43) So, also, if you just go to overview, you can view all of your open tasks there. You don’t have to go this way. So.
Kruti Sutaria (12:53) If I just start on tasks, but I like, I think what we need to. So the, right now, like what’s most important is that we finish up all of our like medicaid medi, cal, application. So, how do I filter just for tasks for medi? Cal?
Lydia Anzora-Bojorquez (13:11) You can put medicaid on their task. There’s a binocular or, oh, like this? Oh, no, no. The next one where it says task, oh, okay. The little lens. Yeah, then you can put medicaid and it will pull out the ones that are for medicaid?
Kruti Sutaria (13:31) Yeah. Okay. So then what is this task?
Lydia Anzora-Bojorquez (13:38) So that’s for bronco, so that’s for greenwell health. So they’re saying that they need agreements.
Kruti Sutaria (13:46) Yeah, but this is not giving me all of the tasks, right?
Lydia Anzora-Bojorquez (13:51) No, it’s not giving you all the tasks.
Kruti Sutaria (13:54) So, then this, I’m.
Lyndsey Farmer (13:57) looking to see, I think you guys are in, let me blow it up so I can see. So these are all of you’re in provider tasks. There’s also admin tasks. So if you go into all tasks Kruti, yeah. And then filter it for medicaid, California, medicaid. And,
Kruti Sutaria (14:18) the best filter is just the looking under tasks.
Lyndsey Farmer (14:22) Yes.
Lydia Anzora-Bojorquez (14:26) Yeah, I already told them.
Kruti Sutaria (14:30) Yeah, but this is not giving, we have like 30 outstanding licenses.
Lydia Anzora-Bojorquez (14:34) And she’s gonna get with us soon. She’s just waiting. Let me see to be accepted on the room.
Lyndsey Farmer (14:41) That’s fine. So that looks like there’s yeah, let me see.
Lyndsey Farmer (15:07) I don’t know why it’s not bringing up. Let’s see here.
Lydia Anzora-Bojorquez (15:32) There is love… to get in, put your name, put your name, you need to put your, yeah, you need to put your name and, oh, now, to me, always ask me.
Lydia Anzora-Bojorquez (15:54) Yeah, you have to wait and then once you get there.
Lyndsey Farmer (16:02) Yeah, I’m not sure why it’s not bringing all of those up.
Kruti Sutaria (16:07) Right. I’m not, they’re… not matching. Yeah.
Lyndsey Farmer (16:14) I have pulled this every way I can think of, but it’s not pulling any more than the 14.
Lydia Anzora-Bojorquez (16:21) Yeah, because some tasks are under provider tasks and some of them are under administration tasks.
Kruti Sutaria (16:27) But they should be pulling it up in all tasks. Yeah.
Lyndsey Farmer (16:30) But yeah, when you get.
Lydia Anzora-Bojorquez (16:31) All tasks, it’s.
Lyndsey Farmer (16:33) still only pulling like… in provider tasks, there’s only one and that’s for Natalie for her license.
Lydia Anzora-Bojorquez (16:43) Yeah. There should be more. I don’t know why it’s not pulling up.
Lydia Anzora-Bojorquez (16:54) No, but we’re trying to filter it up. And when we filter it out, they’re not like all the ones that they show on their old tasks. It’s not pulling all of them, just few. And we don’t know why… MMM.
Lydia Anzora-Bojorquez (17:24) Yeah… yeah. I let them know. They don’t need to accept you… Lyndsey. Do you need to accept Angie to join the meeting?
Lyndsey Farmer (17:37) Yeah, I just did.
Lydia Anzora-Bojorquez (17:39) Okay. She just did.
Angelica Soto (17:55) Okay, people. Sorry, it took 100 years. Hi, Angie. Hey, that call was important. I just could not get off. When you get the irs, you just got to stay on. No problem. It was an hour, but it was completed good.
Lyndsey Farmer (18:10) Small wins, you’re right? So.
Kruti Sutaria (18:16) Angie, just to recap, you know, how we’ve been talking about like the medi cal I was sharing with Lyndsey that, you know, it’s really hard if we’re just like going to like the payers and looking at our enrollment request to figure out like what the actual holdups are with like our provider application. So, if we just like filter medicaid… and look… up California like… I’m not sure. Like some of these, like, we know because we just submitted like why there’s a holdup but figuring out exactly what type of requirements we have is like a little complicated. And then Lyndsey was saying that we should be able to see this in all tasks. But I was telling her we have like 37 provider applications for medi cal that over here, that said it needs attention, and then when we look at the tasks, I don’t see all those providers and I don’t see like exactly what we need from each of these providers. So that’s what Lyndsey’s, figuring out right now?
Angelica Soto (19:33) Okay, cool. I know there’s old ones, Lyndsey, that a lot of old ones that I’m not worried about like Anthony Alexi, this just, I’m really concentrating more on the ones that have been submitting because we have a big project with ihp that I’m trying to get done, and those ones are probably all the new ones up there. Okay? But I do agree with, I couldn’t find some tasks that’s what the confusing part is.
Lydia Anzora-Bojorquez (20:00) So, but,
Angelica Soto (20:01) anyways, thank you, ms. Kruti, that’ll help.
Lyndsey Farmer (20:04) So, let’s see.
Lyndsey Farmer (20:25) Yeah, I even tried to like create a report to see if that would bring in any of the information we needed and it’s not.
Lyndsey Farmer (20:49) Let me take this back to our tech team and see if there’s a way.
Kruti Sutaria (20:53) Can we get a timeline on when we’re going to get an answer? Because this is like, very pressing.
Lyndsey Farmer (20:59) Sure. It’s usually three to five business days with tech… support unless I mean, for us to get an answer to this? Yeah, I’m.
Kruti Sutaria (21:12) going to take it’s. Been five days like five business days since like last week on like the medi cal stuff. So, if we can, by any means like push this to the top, that would be really helpful.
Lyndsey Farmer (21:22) Sure. And I’m sorry, last week’s call surrounded by medicaid pave portal training. So, I did not know about any of these issues… I see.
Kruti Sutaria (21:35) Yeah. I, these like these medicaid medi cal licenses are just, so, so so important for us like we need to figure out what the issue is. And if it’s like, if medallion can’t do it, then we’re in how to do it manually, which is less than ideal. But I just need to know if we can resolve these like third year providers.
Angelica Soto (21:57) So, look right here. This is like, I didn’t even know that, but these are… these.
Lyndsey Farmer (22:04) Are for the… enrollments not the licenses, correct?
Kruti Sutaria (22:10) Yes, enrollments for medi cal, okay?
Angelica Soto (22:16) Any tasks I’ve been looking every day? I have no tasks that’s a good. I didn’t even catch that. Yeah, Dana brown again. Thanks Kruti. I enrolled around 313. There’s a task for three 30. That task has been created for group admin access for paypoto. So that would have been the admin section, right? I’ve been looking every day and I went under the date that it says I don’t have a task. There’s no task. Can you check that out?
Kruti Sutaria (22:46) Sorry. Can you explain, I, I’m just learning about the pay portal. So, so,
Angelica Soto (22:52) Dana brown, again, was I submitted a please look, ms, Lindsay, I might be incorrect, but I, I’ve been looking and looking. I mean, I’ve been looking at this every day, but I… happen to look at Dana brown again because I requested she’s in the ihp and I went to the, her enrollment and the payor section. And if you look at the payor section, it’s yellow. So, it says that it needs client attention on there, it says that it’s been tasked to the admin, which would be me or us. I don’t have a task. It said three 30. Yeah, I don’t have a task. I honestly, and I don’t have a task. I’ve been looking and looking, I even looked at my, you could look through your completed sections as well. I don’t see a task.
Kruti Sutaria (23:36) I think that’s like, I think that’s Lindsay’s also seeing that issue where there’s a lot of providers, where we have like a holdup that says that there should be like tasks. And then when we go to tasks, there’s only like 14 providers, but 30 outstanding like requests from us. So, there’s some sort of mismatch that’s happening.
Angelica Soto (23:54) Gotcha. Thank you. What?
Lyndsey Farmer (23:56) Is the I’m, sorry, what was that provider name, Angie, that you just Dana?
Angelica Soto (23:59) Branigan?
Angelica Soto (24:04) I was going to say maybe you could do a, I mean, it shouldn’t be that much. We have like 33 or 40 applications. Maybe you could go through them. I did a lot recently in March if we could just pinpoint all those ones and see why they’re not. Yeah, it sounds like it’s the same problem that Kruti just found. So.
Lyndsey Farmer (24:21) Yeah. Let me send this. I’m going to send this to two different places. I’m going to send it to our payr team to go back through all of these providers and get a true status on them. If we’re still pending something, then it needs to be tasked out. Yes. And then I will also send something to tech support to try to find out if there’s an easier way to view all of these because when we go into the overview where they should be, not all of them are coming up, which is resulting in us having to go back through each individual provider.
Kruti Sutaria (25:03) Yeah, thanks. Thanks so much. Yeah, I think like we’re obviously still learning how to use the platform but as much as like there’s like flags and alerts on like exactly what you need from us, like that way we can do our part in like making sure the information’s like all correct for then you guys to be able to submit. But if it’s like we have a high volume of patients and like three of us like managing and like that’s the entire point of medallion is like to help us like organize and like facilitate this. So to the extent that we can improve, we can improve like just the visibility of like where the holdups are. That, that would be really helpful.
Lyndsey Farmer (25:40) Yeah, absolutely. Thank you.
Kruti Sutaria (25:41) So much Lyndsey. I’ll look out for the email for you. I have to, I do have to hop right now, Angie and Lydia, feel free to ask more questions but.
Angelica Soto (25:50) Lyndsey. I know we’re out of time but medicaid Washington was bad and I need to talk bad. I did the enrollment, so we need to kind of go through that sure.
Lyndsey Farmer (25:57) That’s fine. I also wanted to tell you too that I’m looking for someone to do the pave portal training. I’ve put that out there to two different teams. I’m just waiting for someone that has that extensive knowledge to be able to do that training.
Angelica Soto (26:12) Okay. If you could jump on somebody leadership or somebody, I’ll have Julie and Deepa get involved. Okay? It’s just a sour note for me. Not, I just Kruti wants to learn it. Kruti wants to learn it and it’s just, I don’t think I’m the person and I struggle with it. So, I wanted, I know we’re out of time and I feel bad, but so medicaid Washington, I can’t pull up, you know, you can go into, I don’t know why it’s not there. Maybe you can look or I don’t know. So I wanted to show you the communication that was going on between myself and someone, whoever that person was with. I can’t find it. I’ve been looking since yesterday, the task that I was communicating with whoever in pay enrollment regarding medicaid Washington… quite frustrating because again, I’m coming to them for help. And again, I like to and I couldn’t pull it up. That’s why I sent you a message. I couldn’t pull it up. I just don’t know why I cannot pull up the task. I should be able to go to complete a task and it’s not there. I don’t know what it’s labeled as it would have been medicaid Washington. I can’t find the task.
Lyndsey Farmer (27:15) Do you know who the provider was?
Angelica Soto (27:18) This is in reference to pay enrollment for the group, senior washingtonpc. Okay. So like for example, even if I go to payers and I go to senior, let’s go to the group and you go to Washington, I just couldn’t find it. Are you going to share your script? I’m trying to get there first?
Angelica Soto (27:43) Let’s see. So I’m assuming it’s going to tell me some information here, but I can’t see it. So I’m like trying to figure out if you could figure out. I just had a hard time. Is it this one right here? Yes, it is. You see where it says, Washington guys. Yes, it is okay. I can’t, let me.
Lyndsey Farmer (28:01) Can you see that here it comes. It’s coming, yeah.
Angelica Soto (28:04) That’s what I thought. Okay. Is it there? Okay. There it is. Yeah. Okay. I hit share. I was just taking time. So you see where it says. Washington. So let’s just medicaid, Washington needs attention. But there was a different communication with somebody. If you look, then you have to go through this whole nonsense here. And you have, so I can see the notes that they wrote here. But this doesn’t tell me what I need. The task, the one that has me and her or me, whoever this person is, because that’s what I wanted to show you. I’m trying to reference something and I couldn’t I haven’t been able to find the task for days. So I kind of feel like I’m not. Yeah. Anyways, this has been frustrating. Okay. I can’t find the task, maybe you can share your screen and see where it is or?
Lyndsey Farmer (28:43) I’m looking on my end as well. Hold on one second, senior, doc, Washington, PC, let me.
Angelica Soto (28:56) Where am I going to come in? Yeah. No, no, no, I’ve done this before. No, it’s a task to communicate with you in the admin section, but it’s never here. I know that part. It says, it’s there, but it’s not there. Yeah. Well, it doesn’t say it’s here. It says task created for login. Yeah. Oh, yeah. I can’t even, yeah. So it’s been a struggle. So, what I’m trying to show is the communication I’ve had with said person regarding this particular application. They were bouncing me back and telling me that I was enrolled. My npi exists. Okay. Well, I have no idea. I’m calling billing. They’re like Angie, we’ve never done Washington. Okay. We’ve never done it. You know, then she goes back. Well, I need to do it. She sends me a picture of this thing and it’s I need to go back to the task to show you because I think this is a good learning tool for what’s being said to a customer. And it’s, the whole picture is not there. And it’s frustrating. I called, I had to call medicaid myself in Washington and they, I don’t exist in there. I’m like, okay, then your ptan’s not. Okay. Well, your npi’s not here. I don’t know what. So, then I go back to, I don’t know what medallion was looking at. So then the lady on the phone very kindly goes go to this website. There’s your group enrollment. She gave me the guide and I did the enrollment myself. It was the longest enrollment. It took me two days. It was a terrible enrollment so… but what I’m saying is the explanation wasn’t given appropriately. And number two, if I’m having trouble, who else is having trouble, right? And that’s why I want to go back. I just for me, it’s really important when there’s tasks that they stay there. I don’t know why they got disappeared. I really don’t know what’s going on but the communication is not like, let me see what I can do for you. You know what? I, let me speak to my supervisor. Why am I being me, the admin? Not understanding? And it tells me to go to the admin. And at this point, you know, I’m a sailor. I start cursing over here on this side of the world. But anyways, I’ve already, I am the admin. I’m doing everything. I don’t know what you want. Like you need a domain and I end up calling and they say, well, ma’am, in order for you to get a domain, you need to enroll in medicaid. How do you do that? And they shut, tell me you guys didn’t tell me they did. So I’m like, so she told me how to do it and just gave me the link and everything. I, so, anyway, yeah.
Lyndsey Farmer (31:16) I’m looking through all of these tasks and I am not seeing it. Yeah.
Angelica Soto (31:20) I don’t know what’s going on. Yeah. So anyways, okay. Yeah, I don’t know they just disappeared, but anyways, that’s what I wanted to go through, just kind of explain. I did the enrollment for Washington myself so I hope we’re not going to get paid for this. You could cancel it because you guys didn’t help me. Okay? I was really disappointed.
Lyndsey Farmer (31:38) Yeah, I completely understand. And.
Angelica Soto (31:42) I can’t go back and show you the discussion because it’s gone. But by them telling me tasks reverted, you know, if I could go through the phone, I would because that is just like, come on, I get it. But tell me what I’m doing wrong? You’re not telling me what I’m doing wrong? You’re not teaching me. You’re giving me that same little link that, well, how do you get it? There’s? Nowhere to go. So when you push these buttons, maybe I could enroll here. So I did it. No, that’s wrong. Okay. So what am I doing? Wrong? You guys didn’t help me? I had to call myself?
Lyndsey Farmer (32:12) Myself. Yeah, I will definitely send this feedback to the leadership team as well, whatever.
Angelica Soto (32:20) It is no ifs ands or buts, this was not helpful. It needs to be better communication why this person is having so many problems. Let’s stop. Is it, Angie? Absolutely, it could be, Angie. Is it medallion? Maybe the person on the island is not giving the correct information or maybe offering different assistance. And there is never, I’ve been asking for this for a long time and I got it with Maya Higgins and I’ve asked you before I need an email and someone in pay enrollment that knows what the hell they’re doing. I got to have it. This is killing me. This is killing me. I’m going to be sending more tasks out. And well, we had a discussion about pay enrollment and my leadership’s not happy. So the pay enrollment part is the struggle. Yeah. Sometimes, I know it’s me and I did share some positive things. Things have been rolling along a lot faster. Okay. Railroad. So the railroad medicare… I’m trying to see… railroad medicare is very easy to enroll. I’m not sure if I know you’ve probably never done it. It literally, Lindsay is… three or four buttons and you push and it’s extremely quick. I think we usually have to wait two weeks for this. Usually… we have to wait two weeks for the intake part. If that, I’m not sure if medallion can make that faster. The reason I’m saying is I did it for the first time yesterday, And I did it in less than two minutes.
Lyndsey Farmer (33:44) Yeah, it’s very quick. A lot of, a lot of applications are very quick, but we do have to give them intake that time, okay? Depending on how backed up they are. We say that it takes that long, but normally it’s a lot quicker. Okay? And, I can also… expedite some of these as well.
Angelica Soto (34:08) Yeah. The, the room of medicare isn’t that bad, but I just felt like, it was. , minutes. Yeah, it’s very quick. I’m like wow, the quickest thing easier. So, I’m trying, you know, I’m kind of learning more about the payrollment. So I, so, okay, thank you. So if you can help us out with payportal, and yeah, a designated, I don’t 100 percent transparency. I’ve gotten different training. Maya Higgins was really good. I had another person when you give training, it needs to be a BCDEFG whether you have to have an agenda or something about pay portal. I just think it needs to be a little bit more specific because our last training that we had was a nightmare. I think it was December, you guys. It was a joke. I complained 100 percent, it wasn’t about pay portal, but it was ultimately a joke and it makes medallion look bad. So when you look for somebody, if you can just please have the assurance that it’s going to be someone that knows what they’re doing with that pay portal. Because if it’s a nightmare for me and you’ve said it before and everyone said it that it’s a tiff one, then I’m assuming medallion should have an expert in that field. California’s a witchy pooh. So we’re trying to get that done better.
Lyndsey Farmer (35:24) Yeah.
Angelica Soto (35:25) But I saw that you guys did that. I was excited. I was looking over Lydia’s shoulder, Natalie, you guys are finally asking that question up front about tasking out for the wallet card, the licensing, the certificate… right? Yeah, that was exciting. I was happy to see that you guys extremely happy. You don’t even know I already asked it on myself but I thought that was exciting to see.
Angelica Soto (35:48) Thank you. I really appreciate that. Barry. Thanks Lyndsey for that or whoever did it. I’m a happy camper about that sucker.
Lyndsey Farmer (35:56) Awesome.
Angelica Soto (35:58) Anything for me?
Lyndsey Farmer (36:03) No, just the pave portal. Yeah, I’m still identifying someone and as soon as I get someone, I will set that meeting up.
Angelica Soto (36:09) Okay. And then, yeah, let us know about medicaid. I guess with all these task problems that are occurring… but thank you. Thank you very much. You’re welcome you’re.
Lyndsey Farmer (36:19) welcome. Keep me updated. I will send this stuff off and hopefully get some resolutions and we’ll talk again soon all.
Angelica Soto (36:27) Right. Thank you. Bye bye. Thanks. Bye.