Transcript
Lewis Elder (00:00) hey, Ladonna, I see Shelby as well. Can y’all hear me?
Ladonna Blackwell (00:08) Yes, we can hear you. Okay.
Lewis Elder (00:10) Perfect. Thanks for joining. Are we waiting on anybody else from your side? I initially set this up with Corey, so I’m flying a little blind. I don’t know who all’s planning to attend?
Ladonna Blackwell (00:23) It would just be us and Corey if he decides to attend. Oh.
Lewis Elder (00:26) Perfect. Okay. Very cool. I’ll have one colleague hopping on. Oh, I see Corey joining now.
Lewis Elder (00:41) Hey, Corey.
Corey Grantham (00:46) Good morning.
Lewis Elder (00:47) Morning. How’s it going?
Corey Grantham (00:49) Doing well. Thank you. How about you?
Lewis Elder (00:51) Doing all right. We, it’s very, it’s humid and I’m in Pittsburgh, Pennsylvania. It’s very humid and rainy here the last couple days and I think for the next few.
Corey Grantham (01:03) Yeah, that.
Lewis Elder (01:04) Time of year. Well, thanks y’all for hopping on. I, Corey, I know I reached out to you. I had sent over a treat to the office. I’ll kind of introduce myself and my colleague, Sam really for today. Like goal is just, you know, interested in, you know, if there’s any interest in learning more about medallion, we’ll kind of tell you what we do, who we are, type of groups that we serve, and then would love to hear more about, you know, paa is credentialing paying enrollment process. You know, what made you interested in chatting with us? And just, you know, overall high level, seeing if there’s any fit. And if so, maybe we can look at next steps. And if not, we can just part ways as friends. But that’s kind of what I was thinking for today. Does that feel like a appropriate agenda? I?
Corey Grantham (01:50) Think that’s good. You know, we’re always looking for better solutions. How can we gain efficiency? So certainly, you know, the members of the team that I brought in with me, Ladonna is our director of HR. Shelby is in charge of the credentialing team and I know there are some pain points of course, always with anything, any process and stuff. So, we’re certainly interested to see if you have a solution that we find valuable. I don’t know much about the process myself so, I’m just here, as a support resource to my team to help them out and to evaluate solutions. But it really will be Ladonna and Shelby who will know more about the process and that, but yeah, we’re always open like I said, to look for anything that can help us, okay?
Lewis Elder (02:36) Yeah, yeah, absolutely. And yeah, we’ll kind of dig in, we’ll talk about what medallion does we can talk about, you know, your current process today and see if there’s any, you know, any ways that we can help. But if it’s a good fit or not, either way, we’ll figure it out and appreciate both Ladonna and Shelby, you guys hopping on. But, yeah, I’ll introduce myself. I’m Louis elder. I work on our partnerships team here at medallion. And then I have one colleague on the call, Sam, I will let you introduce yourself.
Samantha Bouchard (03:03) Yeah. Hi, everybody, Sam Bouchard. I’m located south of Boston, Massachusetts, in this lovely 35 degree rainy weather. I am Louis’s product and technical counterpart. So should conversations move to a demonstration? I would be showing you that and looking forward to the conversation today. So it’s nice to meet everybody.
Lewis Elder (03:24) Awesome. Yeah, Corey, we got your intro, you know, Ladonna, Shelby, if you guys want to give a quick intro of kind of what your role is specifically with credentialing and payer enrollment, I’d love to hear a little bit more.
Ladonna Blackwell (03:36) Yeah. My name is Ladonna. I’m the human resource director. I’ve been with providence for close to five years and recently took over, the directorship with credentialing including HR. And Shelby is our person who basically is, you know, oversees as our coordinator for credentialing. We really just wanted to kind of get an exposure to the platform that you have. We quite honestly are not really or haven’t been looking to change our current process. We are happy with it. However, as Corey said, we’re always looking for efficiencies so that I guess would be key for us.
Lewis Elder (04:21) Yep. Yeah, absolutely. Yeah. We’re happy to just do a review and see if any of that makes sense.
Lewis Elder (04:27) But I appreciate that Ladonna. Thanks so much… Shelby, if you want to, I’d love to hear a little bit, you know, how your role obviously, you’re kind of the person managing all of it. It sounds like… oops, it looks like you’re muted, ah, I see. Are you not? I’m guessing not?
Ladonna Blackwell (04:46) Able to, sorry. She’s having some problems with audio. She tried to join in by phone but it must not be, but yes, she is our go to person. She does have the oversight for the credentialing process. Sure.
Lewis Elder (04:59) Well, if you get it, you know, connected, just shout out.
Lewis Elder (05:02) Otherwise, you can just mime at us and we’ll sign language, right? If something’s painful, you know, part of the process is broken, just shake your head and frown. Yeah, we can start. I think I’ll tell you all a little bit about medallion. And then if you guys want to tell me kind of a little bit about your current process and it would of course be interested in, you know, how are you guys doing it today? Is it all manual? Are you using another software vendor and we can just, you know, see if there’s any overlap there, but I’ll.
Corey Grantham (05:31) quickly.
Lewis Elder (05:32) Share a couple of slides that I put together just to give you all like a visual. Let me get this pulled up.
Lewis Elder (05:51) Let me there, we go. Okay. So this is a couple of things that I, you know, my homework. I know you guys operate in north and South Carolina. It looks like you had about 150 anesthesiologists, 75 or so crnas, please correct me if any of this is wrong. This is just what I gleaned from the website… about 250,000 patients a year and 15 plus like asc partners. I did note that you guys had the kind of absorbed the three new practices last year of watagua. I think I pronounced that correctly. Watagua.
Ladonna Blackwell (06:26) Huh.
Lewis Elder (06:27) And then both the pinehurst locations, and there was a number of like RN, openings posted on the website. So it seems like there’s you know, some acquisition expansion, which is one of the reasons I reached out because sometimes when we chat with groups similar to y’all and they’re going through, you know, adding providers, adding new locations, there can be like a bottleneck with credentialing and payer enrollment, and that can be painful which can, you know, be a good opportunity for a company like medallion to reach out and have a discussion around ways that we can potentially improve that process. I’ll come back to the slide. We are.
Ladonna Blackwell (06:59) More crnas than the 75 and we are taking on or have taken on new practices in hickory, the… Raleigh… Durham area. So, there is continued growth that we’re seeing.
Lewis Elder (07:21) Got it. If I pause at all, it’s just because I’m writing down notes and I cannot talk and chew gum about how many crnas do y’all have currently? If it’s more than 75? Do you have an idea?
Ladonna Blackwell (07:34) I would say it’s close to 200 and then more like maybe 100 anesthesiologists.
Lewis Elder (07:41) Okay. Got it. It.
Ladonna Blackwell (07:42) Could vary sure… very cool. Shelby. I’m giving you the thumbs up.
Shelby H (07:51) Yeah. I think we have. I don’t know if you can hear me like 350 total. Got it. That.
Ladonna Blackwell (07:57) Makes.
Lewis Elder (07:58) sense. Yeah, that’s usually kind of the number we benchmark of like, you know, how many total people are you credentialing enrolling? So 350 that’s good to know. So this is just a slide just, you know, basically just shows that we are, you, know I reached out to you guys cold. So you have no idea who we are. This just shows we’re a legitimate company. We work with all types of different groups, like anyone from big payers like optum to, you know, carebridge, orthocarolina you know, health systems, specialty practices, you know, orthopedic practices, primary care operation. So really the whole gauntlet if there’s if you’re a healthcare organization and you’re you know, you have providers or apps on staff and you’re you know, credentialing and enrolling folks that’s the kind of groups that we typically work with. I’ll kind of skip this. So really what medallion does is, so we are at the core, we are like a tech enabled platform that handles everything in the provider lifecycle. So from provider hiring and onboarding, to credentialing to payer enrollment. We have automated all of the pieces of that cycle. We have a process that can be automated with technology. So whether that’s like proprietary tech that we’ve built or we leverage AI, we have portal scraping. We have what’s called like OCR technology for like scanning resumes and stuff. So we’ve built out all this technology that essentially speeds up the credentialing and payer enrollment process. And then we also have a team of folks that are, you know, medallion employees that handle all of the manual intervention that’s needed. So that can be, you know, we’ve automated some of the I’m sure like this is close to Shelby’s heart if she’s the one running this. But like for payer enrollment, a big part of that is like you’re constantly following up with the payers, they all have these kind of different avenues that you have to chase them down through. And so we’ve automated parts of that. And we also have humans in the loop when things need to be intervened. An example I always give is like, I think it’s meta, it wouldn’t you know, wouldn’t come into play for y’all probably. But like medicare medicaid of New York. They have this very weird process where you have to have a wedding signature with blue ink that’s notarized. And so we like we’ll send the provider a notarized form. With a blue pen and return postage just to make it as easy as possible for them, that’d be an example of like humans getting involved when there’s weird payer requirements. And then I would be interested here not to put you on the spot. But so this is kind of typically what we see in terms of status quo. And maybe this can lead some into learning more about what your current process is. I know you said you’re happy with it, but often, what we see is like when groups, you know, chat with medallion, it can be anything from like provider onboarding. So getting the data from the providers like completing their profiles from caqh or updating their profiles from caqh.
Lewis Elder (10:45) All those things can take a while getting them credentialed. It can take a while to produce the packets. And all in all, we see about a like 90 to 120 day turnaround time is average for the groups that we talk to. But I’d be interested to hear from y’all kind of what your state of the state is like. What are you using to manage this work? Do you have a sense of your kind of general turnaround times? You said you’re happy with it? Like what’s working well?
Shelby H (11:12) We currently use modio and for like the information collection caqh profiles, that part is under a week for us. Cool. And then we start the payer enrollment and facility applications. Got it.
Lewis Elder (11:27) Do you have a sense for your typical turnaround times for like payer enrollment across your, you know, it’s going to vary it does?
Shelby H (11:37) Vary, you know, it’s different for each payer. I would say average is 30 to 45 days. Got it. Depending… obviously like medicare medicaid take longer than some of the smaller ones. So that’s kind of a rough average. Sure.
Lewis Elder (11:54) Sure. And with modio and Sam, I may lean on you here. If you have more experience with modio. My understanding of modio is it’s kind of like a build versus buy scale. It’s like, you know, you can outsource something to use software for entirely. I believe modio is kind of like you purchase modio and then you kind of staff it internally and there’s still a decent amount of kind of manual work there, but I’m interested there in your, you know, experience. There, are you still having to do a lot of that yourself or does the modio platform handle most of the pieces to the, you know, payer enrollment credentialing process?
Shelby H (12:31) We still do most of that manually. I mean, modio will run like license renewals and items like that, but they don’t do any payer enrollment. They just house the information that we put in.
Lewis Elder (12:42) Okay. What is the size of your like team that handles this work? Is it just you, is it you, and, you know, a number of other folks?
Shelby H (12:51) There’s three of us total got.
Lewis Elder (12:52) It? Okay. Can.
Ladonna Blackwell (12:54) you go back to that previous slide? Oh, yeah. So,
Samantha Bouchard (13:01) Can you,
Ladonna Blackwell (13:02) talk a little bit about what you’re referring to as the 72,000 annual cost per admin?
Lewis Elder (13:08) Yeah, that is to, when we’re the medallion, is a good fit for groups who want to do like one of three things. It’s like, you want to accelerate revenue for your business, right? So, you want to get providers billable faster so they’re not sitting on the bench and so that, they can generate revenue. The other thing is, you want to reduce provider abrasion, so that, you want to make it less difficult for providers to onboard and get billable. And then the third thing which is where this comes in is we want to help groups manage, their opex spending. So if you’re a lot of groups that we talk to, they are often at like inflection points where they’re like, okay, we have however many folks on staff doing this, and maybe it’s taken away from other job responsibilities like they were hired to do xyz, but they got kind of pulled over to the credentialing and payer team. Or you guys are needing to hire additional, you know, credentialing and payer enrollment experts. And what medallion is good at is we can turn your operation into, you can just have the current team or a couple people from the current team manage, the medallion platform without having to expand your team at higher additional headcount. So that’s referring to, just average costs of like finding a new, you know, credentialing expert, payer expert out in the wild, and having to staff that team up, as those bottlenecks increase. So, essentially, you know, using software, in place of having to, you know, hire more folks and throw more money at the problem that way.
Samantha Bouchard (14:31) Yeah. And one question I would have for that. And Shelby, this might be a question for you is like when you’re, acquiring a new practice or, you know, hiring like say you’re at like 10 people come in at the same time. Obviously, that really increases your workload and could potentially extend those like timelines, right? It might take longer to collect the provider data longer to get the applications out the door. What is kind of like that like tipping point for you all, when you like how many providers are kind of coming on at the same time that you feel like your team gets pretty strained?
Shelby H (15:11) To get strained, I would say… I don’t know, I don’t I hesitate probably 30. We have a really good system down. So 10 would not be a huge issue, but we like if we have a transition of like 30 providers moving over, that can be a little more difficult, but we still can get it all done within a timely manner. I don’t typically see delays that’s awesome.
Samantha Bouchard (15:38) How many provider payers on average? Does each provider get enrolled with today?
Shelby H (15:47) Off the top of my head… 10 to 15.
Ladonna Blackwell (15:53) That’s what I was going to say 10 to 15.
Samantha Bouchard (15:55) Yeah, that’s what we hear. I’d have to go.
Shelby H (15:57) Count on our.
Samantha Bouchard (15:58) Spreadsheet, but.
Shelby H (16:00) And so,
Samantha Bouchard (16:02) what I heard is you all are like, you know, you’re doing the standard onboarding. Sounds like you have some integration with caqh and modio, is that accurate? So you’re pulling some data in, you’re doing some payer enrollment applications. Are you running any primary source verifications on any of these providers at the time of hire license checks, modio?
Ladonna Blackwell (16:26) Does that modio?
Shelby H (16:28) Does that for us? But not like employment verifications or anything? Our team doesn’t run those, what?
Samantha Bouchard (16:36) Primary source verifications. Are you like, are you creating a packet for any of that? Or is it just like kind of like a couple checks here and there and some, maybe some ongoing monitoring?
Shelby H (16:47) I would say we do like original checks for like license Dea, state controlled substance. And then we do like continued monitoring that modio helps us with.
Samantha Bouchard (16:57) Awesome. All automated. Awesome. Cool. And then you also have some like hospital applications that you’re placing these providers at facilities. Is that accurate, right? We?
Shelby H (17:09) Do hospital and surgery center applications which are all it’s different per facility and on.
Samantha Bouchard (17:16) Average, how many, sorry, I’m like berating you with the average questions, but how many like facilities does each provider get in rolled with? Like is it just one, one to two three?
Shelby H (17:31) Oh, depends on the… I would say average three is safe. Yeah. And.
Samantha Bouchard (17:37) Then obviously, in those cases, you’re kind of like you’re doing like, the pif, like the provider information form. If one’s needed, you’re collecting some additional documentation to support that hospital application. So, is that kind of included in your initial like eight days of data collection or do you, is that really just for payer enrollment? And then you’re kind of collecting additional information for the hospital applications at a later date?
Shelby H (18:04) Most of it’s in the initial app data. Some facilities have very specific information they need that we don’t collect from everybody so that they come later, not within the first week or so. But most of it’s original. Okay. And then.
Samantha Bouchard (18:20) I know in those cases, like you’re really beholden to the partner themselves, right? Like how quickly are they going to run through their tjc, how quickly are they going to grant those privileges? Do you have any estimates on like how long you’re kind of seeing like that total process take?
Shelby H (18:38) That depends on the facility. What the average would be. I would say we ask for at least 60 days. I would say 60 days is a safe average 45 to 60.
Ladonna Blackwell (18:53) Great. But we have done it significantly less. We’ve done it in.
Shelby H (18:57) 30, we can do it faster if needed. Yeah.
Samantha Bouchard (19:01) Those emergency privileges and trying to get those things done? Any challenges that you’re facing like with the hospital application piece? Anything that’s like taking longer in that case? Like are you storing all of those applications in modio today? Like do you have any pre filled form mappings that’s going on or are you entering all of that data manually?
Shelby H (19:26) We, I would say it’s about half and half of our facilities use their own online portal that you have to sign into and complete the application. And then it’s housed within the portal. And then the other half we have, we use DocuSign. It’s already mapped… be sent out. I would.
Ladonna Blackwell (19:46) Say, the biggest challenge may be that the facilities regularly changing their application, yeah.
Samantha Bouchard (19:53) And like maintaining that like similarly with like, you know, when the payers, I don’t think they do it as frequently but like that can happen. And then you have an outdated form and yeah, it’s this full. So, one of the things that medallion does is like we, from the payer perspective, we have an entire payer directory of over 900 payers across the United States. And so we store every single payer requirement. We have a lot of like, you know, hookups to the payers websites, just kind of like monitoring for changes so that as soon as anything does happen like we’re sending the most up to date application, we have a whole pair research team. So we really store all of that information and have built that technology into the system so that if there are additional requirements, we’re kind of like layering those on and surfacing those instantaneously so that’s like a differentiator from modio where we’ll definitely like maintain all of those requirements on your behalf. So just kind of take some of that load off of you. And then similarly with the hospital applications. Obviously, we would during implementation, understand all of your partners. We’d if you have their process, we’d take that from you or we’d do our own research and then that would be something we would also maintain long term is like what their exact process is for. And then we would add our own technology into those portals to kind of auto fill out the portals as well as pre populate the forms as well, which it sounds like you guys have already kind of done a lot of that legwork yourself which is great. So that’s just a little bit about the platform. But Louis, I don’t know if there’s anything else that you wanted to cover there?
Lewis Elder (21:38) Nothing specifically that you didn’t cover. I think I’d be interested and Ladonna, you just kind of hit on this. Are there any, you know, I know you said the process works well. Is there anything that, you know, I don’t know currently that you wish was faster or improved, whether it’s you know, modio doing it. You’re doing it in house or just any parts of the process that feel sluggish that could be solved? I don’t know that medallion will have an answer for them, but would be interested there in just your personal experience. I.
Ladonna Blackwell (22:08) Think the only thing that we’re currently working on is our compliance reporting. So if we have someone whose license is coming up or who’s being els, is set to expire. We’re able to run the report. But of course, you know, we’re not, we have to manually email them or remind them things like that. But we’re working on a process right now to actually.
Shelby H (22:41) Create something.
Ladonna Blackwell (22:42) So that a communication goes out directly to the provider once the report is run. So that would be one area that we’re currently looking to create an efficiency in.
Corey Grantham (22:58) Michelle, you might have to correct me if I’m wrong here, but I was chatting with Jordan the other day and he mentioned something that you and him were talking about with some automation about like having like a maybe like a bot or something that could go and sign into some of these like state or websites, you know, because there was no like automation built around, that you guys have to do a lot of logging in, checking statuses, filling out information. I didn’t get all the details from him but I didn’t know if that was something you might want to bring up.
Shelby H (23:29) Sure. So when we, before the report is sent, we have to manually log in and refresh each license to pull from the either North Carolina state medical board or wherever it’s coming from. And you have to do one at a time. So that does take a little bit of time. And modio didn’t have a way to automatically run all of them at once instead of me having to sit here and click like refresh. Refresh.
Lewis Elder (23:55) Yeah, that’s great call out. I appreciate that. Corey. Yeah, we actually have a provider portal, that Ladonna to your point that tracks all of that, all of those compliance pieces. Sam, maybe you can add in a little color here as to how that works behind the scenes, but.
Samantha Bouchard (24:12) Yeah, absolutely. So when we do the onboarding, so, we mimic or like are at par or better than a lot everything that I’ve really heard that you’re doing today with modio. So we have a caqh integration. It’s actually bi directional. So we can pull in up to 80 percent of the provider’s profile. And then we can also take care of the quarterly attestations as well as pushing any updates from medallion into caqh just to ensure parity. So you have those applications kind of go through, are you maintaining those attestations today? Shelby for your providers? Yes. Yeah, yes. So that can be like a pretty heavy lift. So that’s one of the differentiators I think with medallion is we’re able to kind of pull more and our integration with caqh is different in the sense that it is in that bi directional fashion. And then as far as like storing all that information. So in the provider profile, we’re going to have all of their licenses stored, all of their re, credential dates, all of their reappointment dates. Really. So everything across, you know, everything that you all are trying to track today. And then the provider has access to that portal. So they have access to anything that’s upcoming for expiring, they’ll get automated emails. You as an organization will get as administrators will get emails once a week. You can customize your settings and it’s really going to show you okay who’s kind of coming up? So that’s something that you can track and have oversight into. But the providers are also going to be automatically notified as well. And then all of that really does roll up into our reporting dashboards. So we have dashboards for analytics in the system that really highlight all of that information. So Donna you could kind of open those dashboards with your cup of coffee and kind of take a look around and really get a sense for how performance is going today. And then we have the ability for like ad hoc reporting directly from the system as well. Yeah, go ahead Louis.
Lewis Elder (26:19) Oh, sorry. No. I was just going to piggyback on that. And Shelby, one of the thing that Corey mentioned around, you know, kind of having to check and constantly refresh the payer portal. So like, we automate all of that work. And like Sam is saying, you can see those updates within the medallion portal so that, you know, you’re not having to constantly go to each payer portal manually and do all of that yourselves. You can just use us as like a single pane of glass essentially as we handle all of, that work for you?
Samantha Bouchard (26:52) Any questions on any of that or did any of that like catch your attention? And Shelby, I’m assuming the attestation piece did because I know that can be a big pain in the butt for administrators, especially if you get like ad that come in at the same time, that can kind of throw off your week, but curious if anything else kind of jumped out at you or if you had any questions… I think that because there’s three.
Shelby H (27:18) Of us, the caqhs are spread out a little bit so that’s not exactly the biggest pain point that we have.
Samantha Bouchard (27:27) I.
Shelby H (27:27) guess my question is for the payer applications is medallion submitting those on our behalf. Yes. Gotcha. Okay. And I’m assuming with.
Lewis Elder (27:39) modio, you guys are still submitting them yourselves?
Shelby H (27:42) Yes. Yeah, we go to each payer and submit them individually.
Lewis Elder (27:46) Yeah. So that would be, you know, that would be a part of the work that we could, you know, take off y’all’s, plates. Good question. Anything else there, Shelby, that we talked about? That’s interesting to you. We, you know, we’d be happy to, you know, and you guys can let us know if you’re interested in like seeing like a demo, we could set up, you know, the provider data portal for y’all, as like a next step, but, you know, of course, we’ll leave the ball in your court. I know we’re kind of getting close to time here.
Shelby H (28:27) I think maybe I talk it over with Ladonna a little and see if we would be interested in next steps or not depending? Yeah, that’s.
Lewis Elder (28:36) totally fine. I can send over some resources. Another lightweight thing that we can do that doesn’t put a lot of strain on your team is if you guys want to, you know, you could whether it’s Ladonna, Shelby, you could send us over just a quick list of like your top payers and like what your average turnaround times are for them with modio. And then I can basically just do the homework and compare what medallions turnaround times are there for you. You know, we’re not, I realize, you know, I reached out to you guys out of the blue. I’m not expecting you to like, you know, make some huge, you know, huge change for me right now. But if there’s little things that we can, you know, little investigative work that we can do to see if, you know, any of that makes sense. We’re happy to take on, you know, most of that homework and just give you something to at least look over and think about.
Shelby H (29:19) I mean, I could probably come up with some questions but we’d have to also gauge like our partner comfort levels and items like that. We’d have to get their permission, sure.
Ladonna Blackwell (29:31) Sorry, Ladonna. Go ahead. No, that’s I was just going to say what is the average cost for medallion?
Lewis Elder (29:37) It, I mean, it is as, you know, you could expect, it really varies depending on like how much you’re using us for, because we do a bunch of stuff like are you using us? How many providers, how many payers are using us for credentialing, privileging, et cetera. So it can range any just to give you like, you know, a huge ballpark and can be anywhere from like, you know, double digit, like, you know, 50, you’re so 1,000 bucks to, you know, higher lower.
Lewis Elder (29:59) It really depends. It’s hard to gauge it this early, but it kind of depends on what aspects of the platform, you know, y’all are using, so.
Ladonna Blackwell (30:11) Does it allow you to select?
Samantha Bouchard (30:15) Which.
Ladonna Blackwell (30:15) You want to use? Or do you have to have a specific platform? And then you can do add ons.
Lewis Elder (30:22) Yeah. So we don’t the only like base thing that we kind of come with is like the provider data management platform. So that’s kind of like the medallion like you’ll always have that, which is where you can see all of your provider information. But from there, it’s pretty like, and Sam, you know, correct me if I’m misstating, but it’s pretty a la carte. Like we have different, you know, we can, whatever pieces are, would be of useful to y’all, you know, you can use. Yeah. So what.
Samantha Bouchard (30:45) we typically do Ladonna, is we would go through like a scoping exercise with you all to just understand like, what are your volumes today? Kind of that was where some of my questions were coming from. And like, on average, how many payers are you enrolling and how many partners, right? Cause each of that equals sort of an application, which is how we kind of frame a lot of the pricing. But we’d also work with you to understand like, you know, some other key metrics. So we can put together like a business value assessment that Lewis would walk through, which really highlights, you know, not only like the cost of the platform, but other ways we’re able to really accelerate revenue with some of the technology that we’ve implemented to really pull that revenue forward, decrease errors, things like that. You know, it sounds like Shelby is running like a tight ship, and has really optimized the use of modio, which, is great. But I do think there are some benefits to medallion as well that we would love to show you all. We have had several clients kind of come over from modio to take advantage of some of the additional technology that we have. I actually was on our implementation team prior. So I have, rolled some modio customers into medallion platform. So we’d love to give you all a demo, if it’s something that you would all be interested in, but yeah, totally up to you all. And what you think would be, you know, best next steps?
Ladonna Blackwell (32:16) I think, Shelby and I will circle back together. Maybe Shelby can prepare some additional questions.
Lewis Elder (32:25) Yeah, yeah, yeah, we’re here to answer any of those and just kind of help you all, you know, evaluate what’s out, in the market. And, yeah, if you guys have any questions that come up in the meantime that you didn’t get to ask today, feel free to reach out. You can just shoot me an email. Otherwise, I’ll send over some, I can send over a recording of, this call as well. So you’ll have that on file. If there’s anyone, internally, who would be interested in seeing it. But yeah, I think that’s Sam, any other questions from you? No. So.
Samantha Bouchard (32:53) Nice to meet everybody. Thank you for the time and thank you for, appeasing my questions. It was, it was nice meeting you guys.
Ladonna Blackwell (33:02) Hey, I’d just like to add, you know, you, I know that this wasn’t, something you guys just reached out and we said, hey, yeah, we’d be interested in taking a look.
Ladonna Blackwell (33:11) We’re not actively in the process right now of trying to change over our current plan. And if we did, we probably would vet other companies as well. So, I just want to set the expectation that we’re probably not going to make a decision in the next like 30 or 60 days kind of thing. Okay?
Lewis Elder (33:29) As we would expect, like anytime you do a cold outreach like it’s and I, we really mean it when we’re like you guys can control the, you know, timeline or how interested you are, right? We’re not trying to jet on you into doing anything. I’m just some Guy that works at a company like I, you know, if you’re interested, I’d love to tell you more, and see if it’s better than what you’re doing today or if it can make Shelby’s team like more efficient or like Shelby’s job less annoying. I, you know, would love to investigate that, but, of course, it’s totally up to you all. No, I think it’s great.
Ladonna Blackwell (33:57) That we’ve started the conversation, it may open us up to looking at other things. But, I didn’t want there to be a frustration with, hey, you’re not hearing back from us or something. I’m going.
Lewis Elder (34:06) To, I’m going to send you, yeah, 10 to 15 emails right after this and be like, hey, exactly.
Ladonna Blackwell (34:10) Because I’m like, okay. Yeah, I just want everybody to know that like I’m not going to change in 30 days, no.
Lewis Elder (34:16) A big part of my job honestly is just like reaching out to groups that I think might be a good fit. And then in the, you know, either now or whenever the time might be right? You know, if you consider medallion at that point, that’s like a win for us because we, you know, we’re confident what we can do. And, that’s really all, you know, all that we can ask.
Ladonna Blackwell (34:32) Okay. No, but I appreciate, like I said, just starting the conversation.
Lewis Elder (34:35) Yeah, yeah, absolutely. But thank you all so much for joining. I really do appreciate the time. I know everybody’s busy and thanks Corey for helping set this up. And yeah, please reach out. I’ll send over a couple like resources from this call. But if you have ad hoc questions, like even just getting a jump on, you know, evaluations for, you know, things that you guys are considering in the future, would love to answer those questions for you all.
Ladonna Blackwell (34:56) Awesome. Okay. Sounds great. Thank you.
Samantha Bouchard (34:58) I hope.
Ladonna Blackwell (34:59) The weather warms up there in Boston, me too. I.
Lewis Elder (35:03) Hope so too, Sam.
Ladonna Blackwell (35:04) Yeah. All right. I hope you all have a nice holiday weekend. Thank you.
Lewis Elder (35:07) You all too. Take care. Bye.
Ladonna Blackwell (35:08) Bye bye.