Transcript
Alli Fair (00:00) hello?
Alli Fair (00:06) What’s going on?
Stephanie Ryan (00:09) Are you in South Carolina right now? Gabby? Yeah. How’s the weather? Yeah.
Gabrielle Norton (00:15) It is kind of chilly today, but it’s been really nice. It was like 85 over.
Stephanie Ryan (00:21) The weekend. Oh, nice. We’re leaving for San Diego on Sunday?
Gabrielle Norton (00:25) Nice.
Stephanie Ryan (00:26) Yeah, yeah.
James Donachie (00:28) Should we let in Kira? Yeah, go for it. Okay?
Stephanie Ryan (00:37) Hi, Kira. Hey, how’s it going?
Kira Fleshman (00:41) Well, how are you guys?
Stephanie Ryan (00:43) Good. Did you have a nice weekend?
Kira Fleshman (00:45) I did. Yeah, yeah, lots of Easter egg hunting.
Alli Fair (00:49) Yeah, and good.
Kira Fleshman (00:51) Weather it?
Alli Fair (00:52) Was good. How about you? All? I’m.
Stephanie Ryan (00:54) in Minneapolis and we had like sleet all weekend long, so, we did not get to do a whole lot of fun stuff outside with the kids. Yuck.
Kira Fleshman (01:03) Wow. I’m sorry, I,
Stephanie Ryan (01:05) know. I know. Hi, Allie. How’s it going? Hi?
Alli Fair (01:08) How are you? Stephanie doing well? Where do you live?
Stephanie Ryan (01:13) I’m in a suburb, right outside of Minneapolis.
Gabrielle Norton (01:17) What about you?
Alli Fair (01:18) Connecticut? Okay. Outside of New York? Yeah, baby. Nice.
Stephanie Ryan (01:22) And Kira, where are you? You’re central, right?
Kira Fleshman (01:25) Yeah, I’m in Nashville, Tennessee.
Stephanie Ryan (01:27) Okay. Oh, yes, that’s right. You did share that with me, yeah.
Kira Fleshman (01:30) So, we had some rain, but it came Saturday night. So, by Sunday, it was okay.
James Donachie (01:36) Allie, where in Connecticut? Are you fairfield? Oh, nice. I grew up in Wilton.
Alli Fair (01:43) Okay. Minutes away.
James Donachie (01:44) Yes.
Alli Fair (01:46) Yeah, I grew up in fairfield.
James Donachie (01:48) Oh, awesome.
Alli Fair (01:49) Yeah.
James Donachie (01:50) I’m in Denver now.
Alli Fair (01:52) Oh, nice. That’s nice.
James Donachie (01:55) Awesome. No water though.
Alli Fair (01:58) Yeah, no water. Yeah. Oh, I know. I’m very lucky. When did you leave I?
James Donachie (02:04) Left during covid… so, I moved… out to Martha’s vineyard, and then from the vineyard to Denver.
Alli Fair (02:20) Got it. I think I might be having bandwidth issues. Let me try turning my… you guys hear me? Okay, yes.
James Donachie (02:31) We can hear you better now. Yeah.
Alli Fair (02:33) Okay. All right. We’ll keep it off until it’ll come back up. I don’t know what’s going on this morning, but I appreciate everyone getting together and good to meet you. Is it Gabrielle? Yeah.
Gabrielle Norton (02:46) Gabrielle or gabby either is fine. You’ll probably hear both as our time continues together. So, I have no preference.
Alli Fair (02:55) Wonderful. So I’m glad that we’re able to get together so quickly and I think that I’m going to start by saying, which this has been a consistent message that I’ve sent over the course of we’re about a little bit over a year in the relationship. The folks on the ground doing the day to day work are really great people and we have certainly evolved over the course of the last year and have spent as you can imagine lots of time together and… the greatest frustration. And I could pull the string for the last year and I’ve had this is now going to be the third conversation. It’s the exact same content, the exact same message. If you go back and you pull other folks in that I don’t even know if they’re in the organization anymore. I’m not clear, but we have had inconsistencies in, at the, you know, I’d say the leadership level and it has not been clear as to who we would be working with or should be working with, you know, from the onset, just like every new partnership, there were things that we needed to work out. We needed, you know, we had a reset somewhere around June of 20 25 and that was with Caitlin and Merritt, and at that time we had changes on the ground and those two became our account leaders. Albeit, you know, I think we all have a lot going on and I think that this partnership has been more complex than some of your others because I have colleagues who are in the business that use medallion… to do various parts of their LC work, not as full blown as we are. And I think that the experience has been slightly different just based on our conversations, but we were having a really difficult time with getting through the things that the teams were working on and get, you know, getting action on them and getting stuff done. And then that’s when Amy who just, I thought I just, oh there she is. Yep. Amy who just joined? Yeah, sorry, I was late and then, yeah, no problem. And I’m having bandwidth issues but I think it’s better. So I’m going to go back on but you guys tell me if not, and I’ll turn it back off.
Alli Fair (05:58) And then Amy came in somewhere around December and started providing support and… it was communicated to us then that she would be our sort of engagement leader, and then, you know,
James Donachie (06:19) a few.
Alli Fair (06:19) Months later and again, no disrespect to anyone on this call. Not one person reached out to let me know that now Stephanie and James are coming in. And so we have had just inconsistencies and it’s unacceptable because we are, this is as, you know, the heart of our business, this is where all the revenue gets generated as a result. And I saw in your note, gabby, that, you know, this model works well for others that’s fabulous. And I’m happy for you. It’s not working well for us and we cannot have any more changes without having a discussion with our team to helping, you know, just to help us understand why there has been such turnover with our account in particular. So, I think today, understanding who is responsible and.
Stephanie Ryan (07:25) Why should?
Alli Fair (07:26) We think that anything is going to be any different in another four to five months? Because that’s again, if you could see the trend, we were just about the year mark and this is the third reset. So, you know, if you can help Kira and I understand that and also explain why… the changes are happening in the new faces and.
Gabrielle Norton (07:52) That would.
Alli Fair (07:53) Be super helpful. Yeah, I.
Gabrielle Norton (07:55) Can start and then Steph, I know you had, some context to add too, but I think totally hear you. It’s all valid feedback. Like I would feel that same way. So I think the context that I can share that hopefully will help demonstrate some of it is as you, I even shared yourself like you were going to Cameron as your point of contact. He was, your pre sales contact and that made a lot of sense at the time. He wanted to stay involved in the account with the account being under his team. You did not have this current partnership model that we’re showing you today. So when Steph came on that’s when we have like our successful partnerships with all of our other customers, we recognize it was not working. And Cameron’s team is not supporting on a day to day like that’s not what they’re used to doing. So trying to let it sit underneath his team and partner with our engagement team, which again, they’re not used to just was not working. So having this setup here that we’re showing you is what is going to be consistent. I’m not going anywhere. Amy’s not going anywhere. We will be here and we have been here. So Amy’s been behind the scenes. I’ve been here for three years. So I just haven’t been with your partnership but I’m definitely confident that getting you on this model and successful model is going to help hopefully like immediately. So.
Alli Fair (09:09) Why, why did it take so long to get us on this model? I mean we have like I said, this is the third conversation and I’ve had very direct conversations with the previous folks who it sounds like are still here yep.
Gabrielle Norton (09:24) So we just aren’t letting accounts stay with the sales team transparently anymore. That’s why we’re moving you. Now, it just was not working. So that is like a change we’re making.
Alli Fair (09:36) For everybody. So you’re saying your model has changed in terms of engagement with existing partnerships have moved more internal to the apps, less on the upfront sales team.
Stephanie Ryan (09:51) Yep, exactly.
Gabrielle Norton (09:52) So, they sit completely under these two teams. So I lead our account management team. So anything that’s like executive level strategy contracts, everything like that, that’s what Steph will partner on. And then Amy leads our engagement management team, which is James and then partnering with the more like in the weeds, operational execution, stuff like that. So having all of the, we have a very good working dynamic between the teams and we have a bunch of sops. So for those two teams, we’ve always been in a really good spot the sales team. So, Cameron’s team had historically wanted to stay involved in a very small subset of accounts that was the part that wasn’t working. So it’s no longer like sales is going to stay involved once a deal is signed. Then it just moves over to our team automatically because we’re the ones that are doing this all day every day and have kind of the again the sops, the working model in place. So.
Alli Fair (10:46) Where did Caitlyn and merit go? They’re still.
Gabrielle Norton (10:48) here, but they are like they lead our operations team. So with Amy now, NC and the engagement management team up and running, they are behind the scenes operationally. So they just don’t directly support customer accounts, but they’re both still here and NC, and.
Alli Fair (11:03) they report up through you, Amy, not.
Amy Frana (11:07) Through me, but we are all under the same coo. So we just had Nate Rosenthal join our group a couple of weeks ago, and so myself, merit, Kate, and then we actually have a dedicated PE director as well. All of us report directly to our coo and.
Stephanie Ryan (11:26) Ali, our coo is new. Nate is new to the organization, but that is a brand new role that we just hired for. So previously we did not have a coo, in house and now, we have one so that he is new to the organization, but it is a new role that we’ve developed and recognized that we need. And.
Amy Frana (11:45) I’ll chime in too, Ali, just because I know when I came in December part of our shift for your account of getting the account management team engaged versus working with our sales group was a push after meeting with you all and really spending more time on the account to see that’s where we needed some of that additional support that Kate and merit. Just, they didn’t have the tie in to my em team like James and Stephanie meet on a regular cadence. They’re fully lockstep again James as kind of your daily.
Alli Fair (12:23) point of.
Amy Frana (12:24) contact really for those operational pieces, Stephanie on the strategic piece and growth and just partnering on mors qbrs, all of that stuff. And so I really do think, I know it’s seeing kind of that. This is another reset it’s.
Alli Fair (12:42) been in the works. I mean, it’s a reset for us even though I understand, and I, you know, all along, I understand where you’re at as an organization. I understand that it’s more, you know, growth mode and I am, I love to see an organization like yours grow in the way that it has. Unfortunately the pains that you all have been going through directly affect us, right? And so… yeah, so it sounds like Amy just so clear because I’m not, I’m still with the account management and engagement management, who is our point single point of contact? Like when I, when something gets escalated to me, which unfortunately, they continue to get escalated to me which is like that’s this is part of the problem here. We have layers of folks underneath me. So I don’t know how we’re still at this point. But when something gets escalated to me, who am I calling? Who is going to take action and get all over it? Yeah… I.
Stephanie Ryan (13:56) I am your main point of contact from an executive perspective. So if you have a problem, you come to me and I will escalate it internally through gabby and our leaders. So you can have my cell phone. You can have my email, you can the.
Alli Fair (14:12) problem is I don’t want any of it like Kira will have it, but I just want to make sure that it’s clear to Kira who we are going to. And then Stephanie, it is utmost of importance. If anything changes in your business model, you need to communicate that to us clearly. It should be documented and we need a meeting to discuss if it’s at that point. I don’t you know, depending on what it is, but this is the problem. There’s been a complete lack of communication. Blame it on whomever you want internally. It doesn’t matter. But from a partner perspective, it’s truly just in… my opinion… disrespectful that you’re not letting your partners know what is going on. And probably at the, because you’ve had so many changes you, I don’t know, you know, I’m not sure where I fell in the lines of communication with folks, but the fact that you’re the new account dedicated account manager and James is our dedicated engagement manager. I should not have had to find that out through Kira in passing an invite to me. So… Ali.
Stephanie Ryan (15:26) The slide that we’re looking at today, this was shared with your team when the announcement of Janine leaving happened. So that happened, probably it didn’t.
Alli Fair (15:36) get shared with me. That’s the thing like I don’t know how I fell off the mors. It’s not Kira’s responsibility to go managing who’s on the invites. Like you all have been working with me. Kira’s, new to this equation. I don’t know how I got dropped off, but it’s very frustrating. I.
Stephanie Ryan (15:57) apologize. We’ll make sure like, we talked about the mors, you were no longer on the invites. I’m not, I don’t know what happened there. We’re creating a new invite. You are going to be on it as optional so that you join or don’t join, but at least you have the meeting invite and then I will make sure that communication that I’m having with Kira and the team you are cc’d on.
Alli Fair (16:18) Yeah. I mean, Amy, you and Janine, we were meeting like almost monthly because things were not where they needed to be when my Amy was here. Our Amy. So I, you know, again, I just want to make it super clear that that’s… great that you sent that slide to the team that’s the team working on the ground. I think leadership wise. I’d like to be in the know when something changes especially because of the history that I have with this and that this is the third time that we’ve had a reset with.
Stephanie Ryan (16:53) New people, yes. And we’ll make sure that you’re included going forward, what we’ve also included here is the model and how it’s going to work. So there’s three different meetings that our teams have together. One of those meetings is weekly and that is very operationally focused. James me, leads that Kira, Annie, Jill Emily are on that call. I know Erica is leaving your organization so we can remove her from this slide. But that is really the chance for the team to come together and review operational items and questions. So that’s where your team’s going to bring their priority items. Your admins can ask questions they’ll share their end user feedback. And then if there’s operational escalations that happen. Meaning maybe you have found that there is an error on how medallion is processing your files or different things like that. You would take that to James and he would escalate it. We also have our monthly operations meeting. And so that is the meeting invite that I’m going to re establish you are going to get added to. And that will be yourself and Annie who are included from your end. And that’s where we’re going to look from more of an executive level. We’ll we’ve prepared a executive level summary that has your KPIs included. We also review your payer and state trends and that’s where we review your consumption with you as well. So it brings up the level from an operations perspective and you’re not so in the weeds but you’ll have a better understanding of how the account is trending, how our collaboration is working, and different things like that. And then the third meeting that we would have on a monthly basis is one that Kira and I have set up just for the two of us to connect. And that will be where we review month over month per product performance metrics. It will be a chance for Kira and I to align on different challenges or pain points that you all are experiencing within the partnership. And then it would be a chance for her to bring any executive level escalations to me as well to make sure that we’re tracking and logging. So this is the model that we use with the majority of our customers and it works very well.
Alli Fair (19:10) We also.
Stephanie Ryan (19:12) Recognize that like in an ideal state, we’re not having to meet this frequently, right? Like we would hope that we get to a point where things feel very steady and status quo and so maybe we move that weekly operations meeting to bi weekly, or we get to a point where it’s monthly. But the intent here is that we have static meetings that you have a chance to join and share feedback at the level that you need to. So this is what we’re proposing for how we work together on a go forward basis. But would love, to get your feedback and hear from you as well.
Alli Fair (19:51) I think this makes a ton of sense. I think your comment about our meetings are real frequent. We were almost daily at one point and that wasn’t that long ago. And for perspective, and again, I don’t know what you all know about the history. We couldn’t even we didn’t have visibility into our KPIs, like our, which is when Amy got really involved. And so, you know, it, it’s been very frustrating that we had things written into the contract that we weren’t able to see. And, you know, I put my reputation on the line by outsourcing and medallion made a commitment, doesn’t matter who it was that we were speaking to. But at the end of the day, it was Derek and it took a long time to get us to any sort of visibility on how you’re performing against how people feel, right? I mean, that’s what happens when you can’t see the black and white metrics. So I think that’s another area of opportunity for us. It sounds like we’ve come a long way in that space. I haven’t been close enough in the most recent months but I’m taking Kira’s word for it. But our leadership team is looking for month over month KPI results. So if you guys can pull some of that together, that would be really helpful so that they don’t have to go through each Mor separately. I don’t know if that’s something you’re already working on. So… we have.
Stephanie Ryan (21:31) and our last M or I think we aligned pretty well on the SLA metrics. Kira wants, you know, we want to give this another month because this is the first time we’re really seeing it. And I think what is making it work is we’re presenting you with the data, but then giving you where we’re finding any slas that may have been missed for certain providers, we’re giving you that data detail on the back end so that you can go in and look at it and that you’re aligned.
Stephanie Ryan (21:59) And that is something that we are committed to presenting to you on a go forward basis. So you will have it in your monthly mors month over month. I think where we have had a challenge is there were commitments made to you in the contract. Unfortunately, the data that we had was not set up for SLA reporting. So it’s not something that we can go back and pull it’s. We have it and we can present it to you on a go forward basis. Unfortunately, I am not at a place where I can go back and say in June of 20 25, this was your SLA percentage. I just don’t have access to that data. It’s not something that we are able to pull.
Alli Fair (22:42) Okay. It would be helpful to see the month over month in the mors, yes?
Stephanie Ryan (22:51) We will absolutely share that going forward. And the other piece that we have agreed to pull in, is it’s really helpful, to see you like the SLA metrics, but also like what is that contract language that your team has it fresh in their mind as they’re looking for like, okay, you hit it or you, the SLA attainment was at 96 percent. What does that mean compared to the contract? So you’ll have the, his, like what we agreed on from a contractual basis too, right? At the tip of your fingers, we’re going to start including that as well, right?
Alli Fair (23:25) And… you give me an update on where we are at with the visibility in our partnerships. I know there were, there was with our clients. I don’t know what you, what we’re calling it when we have these discussions with you, but clients are partners to us. I know there was a lack of visibility creating lots of meetings and lots of discussions and ad hoc reporting. Is that something that you guys all finalized? I haven’t been close enough… the most recent month week?
Stephanie Ryan (24:02) Is that something that you’ve been working on with the team?
Stephanie Ryan (24:09) I.
James Donachie (24:11) think that it’s still in.
Alli Fair (24:13) Flight on from what I’ve taken.
James Donachie (24:16) Over for Janine. It was mostly the like the Mor stuff and then working with Jen Markle?
Stephanie Ryan (24:25) Okay. Ali, let’s take that one back. I want to confirm where we’re at. I believe this may be in our project plan that we present month over month, but I just have not been close enough to know. So let me, let’s take that back and get you an accurate update of where we’re at from a timing perspective there. Okay?
Alli Fair (24:46) And Kira, what would you say are the top outside of that one?
Alli Fair (24:49) Or if you have anything else to add, what are the top… two three five, whatever it is things that we would like to make sure that this is high on the priority list as we have the leadership team here. It’s.
Stephanie Ryan (25:06) all the.
Kira Fleshman (25:06) stuff that you mentioned. And then did we talk about the escalation workflows yet? I would say that’s high on my list. And I know that we aligned recently that we were doing that. I’m gonna do that jointly, Jen. I believe sent us what we had in place. Our team has reviewed and finalized our edits that we had actually planned to bring back to you today in today’s meeting, but we can send you an electronic copy of it. And then we’ll either schedule a separate time with you all to go over that to make sure you’re aligned with our understanding of the escalation workflows. And it’s good to know that, you know, Stephanie, your role in that, because that was one of the questions we had is like who ultimately do we, who’s the highest level of escalation. So I don’t know if that’s you or gabby, but we can talk that through.
Stephanie Ryan (26:01) And so,
Kira Fleshman (26:02) that if we can get that finalized and then hold our teams accountable to utilizing those escalation workflows. I think that will go a long way. So that would be an additional ask on my end. I would say.
Stephanie Ryan (26:21) Use me as your escalation point of contact and I will pull in gabby as needed. Okay.
Kira Fleshman (26:30) Yeah. And then just some of the outstanding questions there that we wanted to talk through with you all is just around, the SLA, just the response time, make sure we’re all on the same page there. Okay?
Stephanie Ryan (26:47) I know that is, I think is Annie out the rest of this week. She’s.
Kira Fleshman (26:55) just out today, she’ll.
Stephanie Ryan (26:56) be back tomorrow. So, if you’d like to connect later this week just to review that, we’d be happy to. Otherwise we can wait for the next operations call too. Okay?
Kira Fleshman (27:07) Yeah. We’ll probably schedule some time with you this week because Annie was going to do that. Anyway, I’ve already signed off on it and our other ops leaders have as well. So she has everything she needs to go over that with you all perfect.
Stephanie Ryan (27:25) And then this is more of our partnership improvement action plan. So today’s call is really to just reset and align. So we’ll mark that as complete. I think that we know where your pain points are. I think we know, our next steps and how we try to get this back on track. We want to reinforce the support structure. So we will share this deck with you. It has our org chart. It has all of our information as well. And then I think that you guys have an understanding of who you should go to from an escalation point of contact going forward. And I think there, I think you guys understand how you’ll work with James and kind of where I come in so that you’ve got that dual support from our team.
Stephanie Ryan (28:08) And then I’ve outlined our meeting cadence the three different meetings that we have. It seems like we’re all on board with collaborating that way. But if there’s ever an issue there, let me know. And then my biggest takeaway here is Kira and I are going to connect later this week. We we chatted this morning and I just want to make sure that we’re aligned from a priorities perspective? What do we need to get done? When do we need to get it done and make sure that we’ve got our clear marching steps there. So I’d like to have that finalized by the end of the month here. But really like by the end of the week here, so that we have our marching orders in place. And then from an ongoing perspective, we just need to be able to deliver more visibility and accountability with the teams and then give you a chance to provide ongoing feedback that we’re continuously taking in, and adjusting as needed to?
Alli Fair (29:04) Great. Appreciate it, Kara. Just I want to just double down. Do you understand or do you think the team understands the difference between or when to go to James versus Stephanie? Well?
Kira Fleshman (29:16) It’s a new model. So I would say, I mean, it’s become clearer here in the last, you know, this conversation and some of the email threads since Friday, but I mean, we’ve traditionally always gone to Janine and it’s my understanding that James is the new Janine, Stephanie is new to the mix. So now what I’m hearing is we go to Stephanie but only, yeah, I guess I’m.
Alli Fair (29:44) not super. Yeah, I was gonna say like it’s still not clear to me but I’m not on.
Kira Fleshman (29:48) the ground. And we also sometimes, you know, go directly to Jen because that would be sometimes, our, she was able to get to things much sooner than anyone else because it was her team ultimately that needed to do whatever we were asking them to do. So it was sometimes Jen. And then sometimes there’s this other someone who’s in charge of licensing, which I forget like Tristan or is that, does that name sound right? Yeah.
Stephanie Ryan (30:19) We do. I.
Kira Fleshman (30:20) It would be helpful to talk through Jen’s and Tristan’s role because… I’m getting in the last four months that I’ve been involved is that they’re sometimes the quickest route to resolution. And so I want to make sure if we’re not reaching out to them directly anymore, that we are still getting a quick resolution, I would.
Stephanie Ryan (30:47) Say, and we’ve talked about this a little bit internally here. Ideally your team is not going straight to Jen or Tristan. I would bring everything to James and CC me on it. And that way we’ve got two sets of eyes on your emails and making sure that we’re answering them. I think you may have been going to those two in the past because you weren’t getting as quick responses as you needed. Our goal with our team is that you are getting a response from us by end of business day. So you should, whether it be acknowledging that we have received your email and we’re looking into it or we actually have an answer to the question that you have. You should be getting a response from myself or James on those emails and you, it should alleviate you needing to go directly to our operations folks who aren’t really equipped to support accounts. They’re more in the day to day. Okay? Yeah.
Kira Fleshman (31:47) I would say that’s accurate. We were reaching out to them because we weren’t getting a response from the folks that we.
Stephanie Ryan (31:54) were reaching.
Kira Fleshman (31:55) out to before then. So I understand the.
Stephanie Ryan (31:58) shift… and in terms of James as well, like your admins really should be going to James. So your operations team that he’s meeting with, they should be sending him those emails. Unless, you know, Annie and I have been going back and forth because she’s needed to pull some consumption or your invoices, if it’s not invoice related contract related. Your team should be working directly with James Kira. You and I will probably work just a little bit more closely together because as we talk about contract renewals, and your usage of the product, we just will be a little bit more strategic from a decision making perspective. Okay?
Kira Fleshman (32:42) Makes sense. Yeah.
Stephanie Ryan (32:48) Do you have other questions? No, I.
Alli Fair (32:51) Appreciate you guys taking the time. I, you know, don’t love meetings like this. I’m you know, we’re in the same business you’re in at the end of the day and I appreciate where everybody’s coming from. It’s just that three times in less than one year is just too much and not acceptable. So, you know, my hope is that this model is going to work. It sounds like really you and James are kind of dyad here that we’re going to just be going to both of you to be honest with you. As I’m trying to understand him as the primary point of contact, you as the single point of contact. I think that for us… at hero’s point, we would just like quick resolution and visibility at the highest level and detailed levels to be able to cut to the chase on a lot of this back and forth that we know our partners and our providers deal with just in general nature of the business, and I think this would be great if you can send me a copy of this, and then maybe what we do is in a month from now, I’d love to think with this same group and get a sense of how the relationship is going and how the teams are working and where we’re at more importantly with the visibility in the tracking of what you, with the issues. Okay? Yeah, I.
Stephanie Ryan (34:29) think that’s. Absolutely doable. I’ll get you these slides here after this call here. Would you like me to send it to the entire team? Would that be helpful? Yeah.
Kira Fleshman (34:39) Entire team meaning include Annie? Probably not Emily and Erica, Annie is fine to have a CC to her. I’m gonna bring her up to speed tomorrow when she’s back. Okay?
Stephanie Ryan (34:50) And then I will send a meeting invite for a month from now, just to reconnect for a quick 30 minutes. But please do not wait a month. If something is not working, come to us before that, we’ll… do, okay?
Alli Fair (35:04) Sounds great. Thank you all for your time meeting everyone.
Stephanie Ryan (35:07) Yes. And Kira, we’ll connect on Friday and let us know about reviewing that document with Annie. Yeah, gotcha all right. Thank you.