Transcript
Bitnerworkman (00:00) good afternoon, morning.
Rheta Larson (00:04) How are y’all,
Bitnerworkman (00:06) good. How are you? Good?
Rheta Larson (00:08) Thanks for asking. I hope y’all had a lovely Easter weekend.
Bitnerworkman (00:15) Yeah, it was wonderful.
Rheta Larson (00:17) Good to hear. I know for some folks, it’s probably a four day weekend holiday. So, I don’t know if everyone from y’all’s, end will be joining or looks like we have steel now and Connor, and I think Sherry might have declined.
Rheta Larson (00:41) Yeah, Sherry declined. And then Nick and Jen, I think it’ll just be me today on the medallion end, but is there anyone from y’all’s, end that we should be waiting on?
Bitnerworkman (00:53) Not that I know of. Okay. Well.
Rheta Larson (00:59) There’s a few things I want to check in with you all before I give you the floor for anything in particular. The first thing I wanted to ask is Scott McBride, dr. McBride. Was he able to get in successfully? I know support has been working with him, but they haven’t heard back. So I just want to make sure he wasn’t still blocked that’s.
Steele Blue (01:21) a good question. I will text him.
Steele Blue (01:22) Now. The last I heard was that screenshot where he had some issues after logging in. He had the link to the invite, but then tried to log in and still was having issues. So I’ll text him now and I’m sure I’ll get a response while we’re on this meeting. So I’ll let you know.
Rheta Larson (01:38) Okay, perfect. Yeah, if it still persists, just let us know and we can troubleshoot with him via phone if necessary. Great. So we’ll wait for that one. And then I know from our last sync, we had reviewed Ibrahim, darwish’s open task that was tied to the… southwestern hospital. I know y’all, were pending the invite. From there. It looked like the team was able to get the proper access, y’all sent over the proper credentials. We were able to get in with those. They were assigned to his external accounts. So we are good there and it has been marked as completed. Is there anything for darwish that you still had questions on or wanted to explore further?
Bitnerworkman (02:28) I think we’re just waiting on his Coi right now to put in there, but I think for the most part, everything I’m curious what the process is after we like you guys have access to his… application? What’s the process from there to finish? Just in case like there’s anything else I need to do for him or he needs to do for himself? Yeah.
Rheta Larson (02:54) Once we get the required items that are tasked to that request, our team will then push it through to the next relevant status. So essentially that will be application submission. So anything that’s in like ready or committee would kind of fall to you all. But in progress or in application submission, you’ll be able to see those notes relevant to tied to the request. So it looks like at least for these, we’re still pending the few things for us to even begin the application process. But once we get that, we’ll push it forward and you’ll see the application status here. And then you should also be able to see kind of just like the history of like when that flipped over as well.
Bitnerworkman (03:42) If you don’t mind me asking, what are the few things that were pending for him? Is it more than just the Coi or I?
Rheta Larson (03:50) Think it’s just the Coi because it looks like everything else.
Bitnerworkman (03:53) Is marked. So.
Rheta Larson (03:54) Yeah, just the executive insurance for garwish. Perfect. Yeah, thank.
Bitnerworkman (04:00) you. Yeah, I think everything looks good for him then.
Rheta Larson (04:04) Okay. And it looks like this one might be tied to the same one for redlands. I’m just trying to see what we’re waiting on there. There’s a few things for this one. So the request case logs, peer references, California medical license and degree. Yeah. So we can’t proceed with this one until those are actioned as well. So just if you can push them there or if y’all, have that relevant info, you can upload it on his behalf and just mark them and it tags our team to look at them.
Bitnerworkman (04:34) Does he… maybe we just need to go back through because I know some of these are on here. Like his case logs. Are it’s just case logs for? You? Wouldn’t have to do those individually for southern hills and redlands, would you?
Rheta Larson (04:52) They’re asking for it for redlands. Only. Did he previously send these for southern hills as well?
Bitnerworkman (05:02) Yeah, I want to say, I think they’re in his documents. Okay. There’s a lot. Yeah, there’s like fellowship case logs, residency case logs, hca… case logs.
Bitnerworkman (05:18) So, maybe it’s just them being marked as complete?
Rheta Larson (05:25) I think the only thing on this one is for the case logs for where… is it?
Rheta Larson (05:39) Must include the hospital company logo, like the specific branded logo must be tied to these. Is it just like a general one that he has?
Bitnerworkman (05:51) That is a great question. I would have to ask him.
Rheta Larson (05:56) Has HSC hospital systems. I can ask the team, but it sounds like they’re asking for the case logs tied to or from, directly from the employers or from the medical staff office, and it has to have their like header logo, something that officially ties this, that it’s coming from that entity.
Bitnerworkman (06:14) Gotcha.
Rheta Larson (06:16) Like a psu or primary source document. So, if they can draft those and just have them upload the official source and then make sure their header is tied to it as well. And then we’ll be able to upload that for the case logs anyway.
Bitnerworkman (06:31) Okay. Thank you.
Rheta Larson (06:35) I’m trying to read through what he said, but at least for this one that’s what we’ll need. And then he has peer references, California medical license, and then his professional degree. We also need that, which sounds funky that we didn’t receive that the first time. But I think he has his medical diploma in here now. So I think we’re good on this one. I can flag that to the team.
Bitnerworkman (07:02) And then there’s references in his professional history as well.
Rheta Larson (07:12) Here, Dan, Nicholas.
Bitnerworkman (07:15) Yeah. Okay. I,
Rheta Larson (07:16) will flag these. Also. Let me actually just mark them. So, if y’all have uploaded them anywhere in the platform, it won’t alert us tied to the task.
Bitnerworkman (07:29) Yeah, just.
Rheta Larson (07:30) Like you can pop a note in here and just say, please refer to peer reference section.
Rheta Larson (07:42) And then that gives the team the green light to look at it and I’ll just mark as complete as an admin and the same thing with his degree… entity license is.
Rheta Larson (08:08) And then I think the only other thing was the California medical license.
Bitnerworkman (08:11) Still waiting on that one. So that makes sense.
Rheta Larson (08:15) Are y’all, okay. Yeah, let me know if you need assistance there, because you can typically pull that one directly from the board portals, but I don’t know.
Bitnerworkman (08:23) He doesn’t have it yet. We’re waiting to get it back from the board.
Rheta Larson (08:27) Oh, gotcha. Okay. So he’s in process of obtaining licensure in California.
Bitnerworkman (08:32) Yeah, yeah.
Rheta Larson (08:33) Okay. That can take a while. So, I don’t know if that’s a hard block?
Bitnerworkman (08:38) Yeah, that one we started a few weeks ago at this point. I think it’s almost been a month, so we should be getting a little closer.
Rheta Larson (08:47) Is he in the compact? Is he doing?
Bitnerworkman (08:50) No… he’s not. So we had to do it separately but are just on its own. But yeah, I think it says it’s about two weeks away, is what it’s saying. Okay?
Rheta Larson (09:02) Perfect. Yeah, keep us posted if there’s anything there, and then just add that to his existing licenses section as well as responding to the task.
Bitnerworkman (09:11) Perfect. Will do. Oh.
Rheta Larson (09:13) Sheri’s here. Sorry, I missed that. Hey, Sheri, sorry for the delay. All right. Anything else with darwish before we move on?
Bitnerworkman (09:31) No, I’ll make sure we get those case logs. Thank you.
Rheta Larson (09:36) Yeah, definitely. Okay. So, Scott McBride, Abraham, and then just from our previous session for the platform training continue, I know we worked through a lot during that time. I don’t think we hit everything because we were focusing on some of the provider’s profile information. Is there any area in particular you want me to review during this remaining time on our sync, anything I can help with there?
Steele Blue (10:07) Do you quickly answer a question about another provider? Sorry, just want to check on his profile. He was asking questions this morning, Dave nowitz, he’s right. His file looks complete. He was just asking or confirming with me that it was, and that the next step really was just you guys presenting him.
Rheta Larson (10:36) Yeah, it looks like he marked this done today. So, I will, he already attested, I think all of those are done. Yep, he signed. I think we were just waiting on his agreement to be signed, which he did today. So we should be in good shape here. I’ll notify the team to push this one forward. Great. Let me just add that… to our agenda. Thank you.
Rheta Larson (11:13) Bittner. Were you able to ask the question about making assignments at… the beginning of onboarding or?
Bitnerworkman (11:25) After? Oh, I haven’t asked that. We were just curious if it would be better for us to, once we sign on a new provider, if we should be initially sending those… appointments to the hospital right away before we fill out their medallion or if we should wait till the very end of the process to send that out. That way. It’s just at least on your guys’ radar… that we’re trying to get them provided or credentialed at these specific hospitals… are.
Rheta Larson (12:04) You asking about the actual request like putting?
Bitnerworkman (12:08) In a request? Yeah, yeah.
Rheta Larson (12:10) It doesn’t matter which way you do it. The only thing that’s going to hinder our team from proceeding is the completion of the medallion profiles. So it’s okay to input them. And that way our team has an idea of what’s going on. I think honestly, the privileging team might prefer that there’s no hard, yes or no. You can wait either way, but these will just be in this particular pending status until those items are satisfied. So, I think the way y’all have been doing it is fine. It’s just going to be a matter of us getting the, or collecting the necessary info.
Sheri Ryan (12:45) I think that was one of the questions was assigning a… facility. Does that change the information you’re asking for? Just because they’ve noticed that they’ll complete a profile, it’ll be 100 percent and then they’ll get something back from your team saying we need this, we need this.
Rheta Larson (13:06) Yes. Yeah. So the profile is kind of like a blanket for all relevant information tied to multiple requests. But every entity, every state board can be a little bit nuanced and different. So once a request is input, there’s going to be specific tasks tied to that initial request. So it could vary depending on the facility. If there are ones that you’re seeing consistently that’s something we can work with intake to task upfront, like during onboarding, but it would have to be the use cases like multiple providers have received this or several hospitals are asking for the same info. If that answers your question, Sheri.
Sheri Ryan (13:53) Yeah, bittner, does that clear that piece up?
Bitnerworkman (13:57) Yeah, that makes sense.
Sheri Ryan (13:58) So basically, when it’s 100 percent, it’s not necessarily 100 percent is what you’re saying, Rheta?
Rheta Larson (14:03) Depending on the hospital, yeah, depending on the facility, depending on what the nuance is there, it could vary same thing with licensing. Every board is a bit nuanced and different. So we won’t task, something similar for California as we would for Texas. It would be different depending on what the ask is, but.
Bitnerworkman (14:21) You’re saying at some point, like once we’ve done this enough, if we keep seeing a recurring problem, you guys can potentially add that in or get that to be a task to do.
Rheta Larson (14:32) Correct. Do you have an example of one that you saw that was similar or?
Bitnerworkman (14:38) I think.
Bitnerworkman (14:44) Honestly, I didn’t I think Kristen did, but I don’t have a specific one right now off the top of my head.
Rheta Larson (14:53) Okay. Yeah. Let me know because that’s where I will partner with our intake team. And essentially what they’ll do is they will typically vet requests that are made prior to onboarding be completed, and they’ll just take a quick glance at it and determine hey like we know this particular application is going to call for X, y and Z and, that will task them to task the provider with those necessary items. But if there’s a specific example you have or a specific hospital application you want me to look at, let me know and then I can look at it further with the team.
Rheta Larson (15:36) I’ll just add that as a note. So I’m not forgetting… that. Okay. Any other questions on those tasks? I think it can get really confusing when it’s tied to the medallion profile, but I don’t know if you all are aware on the overview section, you can see the task type associated with the like whatever task it is. So in this instance, if it’s the provider profile, that means it would be relevant to the medallion’s the provider’s medallion profile as a whole versus the actual appointment task type. That means there is a tied request to it that has been input and the task is created to that specific request. So when you pop into the actual… related requests here, you can see who it’s tied to what initial appointment it’s with for Riverside. So then you’ll see those additional tasks there versus it living in her overview section of the medallion profile for the profile, if that’s kind.
Sheri Ryan (16:45) Of like this. Okay? So if it’s labeled appointment, it’s something the hospital directly is asking for.
Rheta Larson (16:50) Yes. Yeah. But what the team is doing just to like cover all bases, is it looks like they’re just putting incomplete profile tied to the request because they haven’t actually completed their profile. So it’s kind of duplicative… but we’re just trying to inform you all like putting the cart before the horse they need to do that first before we begin. So you’ll see like several like that. It just means that it’s tied to their profile. So either way we can stop that behavior. I can also partner with Jen just to see if that’s helpful for her team. But I think inputting them is okay. It’s not going to stop work necessarily until they get it done. Okay? All right. Anything else in the platform that I can help review or any open requests that you need assistance with? I?
Durant (17:40) Had Brennan williams ask about his, this morning, he said he did everything but it’s still telling him.
Sheri Ryan (17:47) Oops, yeah… that one… boomer view.
Rheta Larson (18:04) He also, I think needed to attest to his profile. So same thing as nowick. And it looks like he got that done on the third. So I will push this one forward as well.
Durant (18:18) Okay. I’ll let him know.
Rheta Larson (18:24) Just make sure any open tasks that they’re marking them. So it then triggers our team to look at because they won’t look at the profile, whoever’s assigned to this task. This is kind of like their trigger to go complete and move to the next step. Okay? But I’ll flag this one too. Okay?
Rheta Larson (18:49) But, yeah, if y’all have any feedback there, like if they are consistently doing something and then not… seeing movement, this is the perfect place to bring that up because that will be something we can take back to the providers and just tell them like, hey, make sure you’re marking them appropriately or if our team isn’t actioning them in an appropriate timeframe, I know it was the weekend. So it was marked on the third. On the attestation profile. We’ll typically respond within usually 24 to 48 hours, but we try and aim for that 24 hour mark.
Rheta Larson (19:27) Okay. So I have my action items. If y’all can just get back to me on Scott McBride. And then if we need to hop on the phone with him, we definitely can… I’ll push forward David nowick and Brendan williams, and then the team will proceed with those two requests. And then, yeah, if you spot any like… duplicate type of tasks for hospitals that you think can be an intake process, just continue to have those conversations with me and send me examples so I can work with the team and make sure we get that up front.
Bitnerworkman (20:08) I have a really quick question. So, Peter wing is somebody that I think he’s finished everything and has gone through it. He’s been submitted to partner… for redlands already. And then there’s waiting on additional input for him and there’s no like tasks for him to do when it says pending acceptance of initial application request. I’m assuming nobody has to do anything, we’re literally just waiting for his acceptance there for southern hills.
Rheta Larson (20:40) Yeah, that is correct. So no action there.
Bitnerworkman (20:46) How long does that usually take for… the hospital to accept that?
Rheta Larson (20:55) That’s a good question. I can get etas on that, just generally what they’re seeing. And then you all should be able to pull some of this information as you do more of them in kind of like your analytics tab. So you can see from start to completion, but are in the privileging tab as well. So let me ask the team on what the usual eta is there. I know it can take a few business days. So I don’t know when they March. Yeah, I would say if it’s… exceeding a week, definitely flag it. So it’s already at the week mark and I’ll check with the team there on the eta of that.
Bitnerworkman (21:36) Okay. Yeah, that’s perfect. We just have a few people that we’re waiting on acceptance. So that’s great. Thank you.
Rheta Larson (21:46) Who? Sorry… I’m looking at this note here, client replied. They’re reviewing. I… don’t know. Okay, that’s nothing on our end. It looks like that was just for the hospital, never mind. And then this one submitted to partner on the 20 sixth. So I’ll add both of those to the team’s queue for review.
Rheta Larson (22:23) Eat her away. Anything else with his profile?
Bitnerworkman (22:34) No, I don’t think so.
Rheta Larson (22:39) Trying to see if there’s anything. And then there’s no open tasks.
Rheta Larson (22:51) With the exception of his board certifications, but he marked this so our team will get to this one today. Cool. Okay. Anything else?
Durant (23:05) Yeah. One more thing. So we recently did a.
Durant (23:12) Like a I’m not sure what it’s called, but an integration with Monday to where they upload providers onto the board and everything went pretty seamless. But then there were some where they had different emails on our end. And so the emails that are already in the system, they made duplicates of providers. Is there a way to merge those? Or like just flag them for a deletion or make sure we get those to be one provider instead of two?
Rheta Larson (23:41) Are you saying in the medallion profile? They have two separate profiles types?
Durant (23:44) Yeah. So if you look up an example is MEHDIZ. If you spell the name MEHDIZ, it should come up. So those are the same person. Gotcha. Two separate emails and.
Rheta Larson (24:00) This stemmed from the integration with Monday. Yes. Let me loop in our technical team because I am not familiar on how to, I mean without deleting the actual and deactivating the member that’s something you all can do on y’all’s end. And they’re primarily using the one that has their first and last name, right? Like should most of these just have the email tied to it? Do you know?
Durant (24:25) Yep. So the one underneath that email is a different email. So just made a different profile because that profile that email wasn’t attached to the first one, how many does.
Sheri Ryan (24:38) it look like?
Durant (24:42) Duplicated there’s not a ton, but maybe.
Sheri Ryan (24:45) Okay. So maybe we can just go in and merge. And so the new email address is what was in our Monday platform?
Rheta Larson (24:57) Are both in there just in different places. But yes.
Sheri Ryan (24:59) Okay. If we could just merge that in both pla, like just match up those fields in both places, then we’re we can talk about it on our next meeting about it, but we can, we… I think we can handle that internally and then just deactivate the other. The… duplicate. There’s information in there that we don’t want to lose.
Rheta Larson (25:27) That would be my proposed solution just because they are tied with different emails. I thought they were literally two of the same profile with the same email, but it looks like this one’s the dot Edu, and then this one’s the Gmail. So then we would need to, if y’all can work with the providers and let them know which email needs to be tied to their medallion profile because that’s the one they’ll use to log in each and every time. And then I would suggest just deactivating the duplicate one that they don’t need. But anything you need to pull over, I don’t know how much. It doesn’t look like much of the information is filled out for these, like this one’s at 36 percent. The other one’s kind of in the same boat. So if there’s anything that needs to be merged over, they can do that from the caqh profile or they can do that manually. Our team can technically put like duplicate the information and write it over to the other profiles. Just I would need to like work with the technical managers to see if this is something we can scope how long it will take if that’s like a hard deadline for you all. So we can explore further because that, that’s a lot of legwork just for them to write the info over.
Sheri Ryan (26:32) Yeah. Let us look and see how many there are. If, if it’s manageable, we can put our heads together as a team and come up with a solution. So.
Rheta Larson (26:45) I imagine this might be causing confusion with them on how to log in. So… I can also flag to our support team, but that’s where they y’all, just need to determine which email they’re using their personal, their renew, medical whichever, and then just have them focus on that profile only. Okay?
Sheri Ryan (27:03) So, it.
Rheta Larson (27:05) sounds like in terms of next steps, y’all, will partner internally and then try the suggestion of selecting a profile and then deactivating the old ones, but loop me in if y’all need any support, okay?
Sheri Ryan (27:17) Thanks. Good, catch. Jorat. Thanks.
Rheta Larson (27:24) Yeah, that can, I know when providers have profiles associated with other clients that’s when it also causes issues. So, if they, if I don’t know if anybody else providers are in that boat where they work for different entities. But that could be another call out there. Like sometimes they’ll get issues with trying to log in tied to the medallion profiles if they already have an account created. So I would just be mindful of that. And we’re working on a solution there where they can have the same emails tied. It’s just not quite fleshed out yet. So we’ll give you an etm when that’s built out and it shouldn’t be a problem moving forward. Okay?
Rheta Larson (28:10) Great. I think the only other thing that I wanted to highlight for you all was our support email is changing. It was previously support at medallion co. So as of April fifteenth, we plan to sunset our support at medallion co email and it’s changing to help at medallion co. So should your team reach out, please try to start using the help at medallion co email. There’s kind of verbiage type to this change on the platform as well. We’ll continue to monitor things that are coming through. But then after the fifteenth, we’ll kind of phase out of that and hope that things are going to the appropriate inbox. But… if y’all have any issues and providers like, hey, I’m reaching out to support, they’re not getting back, just flag it. And then I can hop into it. But I will also add that to the agenda.
Rheta Larson (29:10) Support medallion co to help medallion co. All right. So I have my action items again, just we’ll flag, David nowick, Brendan williams, I’ll complete those tasks and push them forward for the team.
Rheta Larson (29:23) And then if you all have any questions about the Monday integration for those emails, let me know. I can help loop in our technical team. And then for Peter wing, I’ll also make sure the team closes out that one open task.
Sheri Ryan (29:40) Sounds great. Thank.
Rheta Larson (29:42) You. Yeah, no problem. If you’ll have anything else, feel free to send us an email. And then you’ll also have access to the invite. Sorry this agenda on our invite. So if you’ll have anything prior to the sync, feel free to just add it and I can look into it before I call too. Thank.
Sheri Ryan (30:00) You, Rheta. Thank.
Rheta Larson (30:01) You. Bye.
Sheri Ryan (30:02) Bye.