Transcript
Niccole Russell (00:00) Sarah, hey, Jackie. Good morning. Hey, hope you had a great weekend. Same to you. Thank you. I think we can go ahead and get started since Charlotte’s going to be joining us today.
Niccole Russell (00:25) All right. So, for intake status, I have 23 in requested and I have sent that over to intake to be pushed through for processing intake pending provider. We have 39 and then on hold, we have zero… renewal status, Nancy Asani, NP, Nevada. We have medallion processing her, RN, Nevada, we have medallion processing there, Angela janot for RN, Nevada client attention. So CE is needed there along with review of application by five to 26 arishaw, MD, Arkansas, we have client attention, CE needed. We also have mdva that needs review of application, the mdma, it needs CE application and review of application. And then the MD, Tennessee also is medallion processing there. Let’s see, Ilana, kresh, RN, Nevada review of application by five 126, Haley Rafferty, rxauth, South Carolina review of application by four 30 her, NP, South Carolina also needs review of application, Sharae, James, lcmhc, New Hampshire board processing, Amy mcdonald, RN, Mi, let me let Sade in. Amy mcdonald RN, Michigan review of application, five 226 cnm with rxauth included, Michigan. That is review of application five two as well. Tiffany conyers, lcsw, New Hampshire board processing, crystal Morgan, RN, Florida review of application by four 30, Jessica Mcneil, cnm with rxauth included Florida. This needs CE, and then the mandatory questionnaire… Tasheen, leckie, cnm, rxauth included Missouri that one needs client attention. We need to confirm enotify account is current? Any questions there?
Sarah Feldman (02:48) I don’t have any okay. And.
Niccole Russell (02:50) then application expiration, Sarah nataraj, Washington medallion processing, expiring, six one Tracy Ellis, Georgia medallion processing expiring 510, Helen Rivera, Nevada board processing, expiring, 419.
Niccole Russell (03:07) Kia Wesson, Georgia board processing expiring 422. She also has a Missouri that one needs client attention, LPC application, expiring six six, Ebony tate, Washington board processing expiring.
Niccole Russell (03:26) Seven Laney, DC, we’re still getting DC field print, expiring. 412, Rebecca Willis, Mississippi board processing, expiring, four nine, Tracy Callum, Massachusetts, we need supervisor evaluation form that’s expiring 414. Any questions there?
Niccole Russell (03:53) No, okay. And then for the board cert, expirables, we have Kaylee Lowry American heart association, expiring four 30, Nicole Nguyen, American academy of pediatrics, expiring four 30. And then Rachel may york, American nurses, credentialing center expiring five 30.
Niccole Russell (04:20) All right. I will stop sharing, and if you have anything to go over, I’m ready for that.
Sarah Feldman (04:28) Yes, I have a couple… Shemeika whiteside for, huh… Shemeika whiteside for her. I’m sorry, I,
Niccole Russell (04:42) think.
Niccole Russell (04:59) Can you hear me now?
Sarah Feldman (05:01) Yeah, I can hear you. Okay, my.
Niccole Russell (05:03) Internet’s going in and out so I can’t really hear you. I’m like let me reset that. Okay.
Sarah Feldman (05:10) So, I have a couple Shemeika whiteside for her Mississippi license, the application expired. Can we close out the licensing request? It’s still open on her account? Okay?
Niccole Russell (05:26) And this is for Mississippi for.
Sarah Feldman (05:28) Mississippi, yes.
Niccole Russell (05:29) Close out for us. Okay?
Sarah Feldman (05:35) Stephanie martinez. She’s one of our newer providers. I put in her licensing requests for three. She’s a high priority provider. So, all of her licensing requests are priority, right? And if medallion could pick those up and start working on them.
Niccole Russell (05:55) I would.
Sarah Feldman (05:56) Appreciate that.
Niccole Russell (06:00) And then I will.
Sarah Feldman (06:03) Butcher her last name, but her name is Amy and the last name is P a PSZ as in zebra, y CK. I… so we have some issues with her. She moved and we need to get a compact license for her for Tennessee, but she had a previous Tennessee cnm and a Tennessee RN license. We need to know how long reinstatements take for Tennessee roughly. And if a license that expired in 20 20 can be reinstated or if we need to go through a new process?
Sarah Feldman (07:00) Okay. And on the subject of her as well, she had a previous Kentucky license as well. We had requested a new Kentucky license not knowing about the old one, that license expired in, I believe 20… 19. So, I want to know if that can also be reinstated or if we have to do a new renewal or a new request?
Sarah Feldman (07:49) Because if that’s the case, I have to, I’ll have to request some changes to the licensing that we put in for her.
Niccole Russell (07:56) Okay. And.
Sarah Feldman (08:00) I think that’s all that I had for this morning.
Niccole Russell (08:03) Okay.
Jackie Fournier (08:05) I had a couple, sure. My first one is regarding the like email change for like the help at medallion one. Just so I understand, should we only be using that one starting now and going forward and no longer using that support at pomelo one, correct?
Niccole Russell (08:24) Yes. Okay. So the way they’ve done it on the back end is any client specific emails are no longer needed. Once you use the help, it will reroute it to the appropriate organization on the back end. So they’ll be able to categorize them and help keep them organized a little bit better, okay? And,
Jackie Fournier (08:46) do you know how long they’re supposed to take for us to like start getting, I guess resolutions to the stuff that we’re asking?
Niccole Russell (08:56) Resolutions to what you’re asking today or what has previously been asked in the support channel?
Jackie Fournier (09:07) Because I feel like when we used to use like the support email, like I’d like start like getting an actual person replying to me within like one to two days. And with like the help one, it’s like taking a little bit longer. So instead, I’m just wondering like, because I think like we, I can’t remember what our SLA was on like turnaround times for stuff, but I just wanted to double check like if it’s now taking longer, they have to like now route it through the back end and then get someone to look at it or just what that timeline kind of looks like.
Niccole Russell (09:38) So, you’re talking about creating a support ticket, correct?
Jackie Fournier (09:42) Yeah. Just like when we email the help at medallion? Yeah.
Niccole Russell (09:44) So, the support ticket is 72 hours or three business days at the latest. Okay? So, if you’re seeing something hasn’t been responded to. If you’ll send me that ticket number, I can, we have a specific chat if by chance they are missed, we have a chat that we can have them look into and take care of that. Okay? And,
Jackie Fournier (10:06) it’s the three business days for like an actual live person to like reply to it versus like just that automatic like your ticket has been submitted and someone will pick it up shortly kind of thing.
Niccole Russell (10:17) To my knowledge, it’s just that someone will pick it up. If you type human in there, then you can get a human. But other than that, I think it goes through the AI bot.
Jackie Fournier (10:27) Okay. Got it. Okay. And then I had a question about Katie rosenblitz, Oklahoma RX license. We were emailing before with this one, but I wanted to just ask in person, because in the closed test that she had, the team put a note on the second April second, saying that they submitted like a physician change application. And I just wanted to double check if, like if they’re going to be working in this completed ticket or if I still need to like create a new ticket, or how like just what we’re supposed to do going forward?
Jackie Fournier (11:22) Because they did make new tasks as well. So I just wanted to.
Niccole Russell (11:25) Yeah, I did see that they pushed it out to get that, that’s the one that needed, the supervising physician updated, correct?
Jackie Fournier (11:35) Yes. And also for the application to be submitted with her women’s health specialty?
Niccole Russell (11:40) Yeah. So the specialty that needs a ticket created because that was not on there. Let me see if I can find that.
Jackie Fournier (11:53) So, then should I still put in that new license request?
Niccole Russell (11:57) Yes. So, hang on. Let me, let me find that chat there. I can explain it, just how it was explained to me.
Jackie Fournier (12:26) So it’s not actually letting me create a request because it’s saying that there’s already a license.
Niccole Russell (12:31) Ah, okay. Let me see here.
Niccole Russell (12:40) So, yeah… they said you need to create a new request to apply for prescriptive authority for additional specialty. And then.
Niccole Russell (12:58) One of the representatives in the license department did send over to have the application reflect dr Ivo, Luo, or Lau, and remove Melissa?
Jackie Fournier (13:18) Yeah. So, I think that’s just to change her existing one, which is under the wrong specialty.
Niccole Russell (13:22) Yes, that is correct. And then they, I guess one of the leaders asked her to create a task for it to be reviewed. So that task would go to you.
Jackie Fournier (13:33) Okay. Are they able to like manually create the new request line in medallion?
Niccole Russell (13:42) So, you’re not able to create one because there is an existing license, correct? Okay. Let me get with them and I’ll get back with you on that. Okay?
Jackie Fournier (13:54) And then my other request would be, whenever it gets created, if it can be marked as a high priority.
Niccole Russell (14:00) Yeah, absolutely. Let’s see.
Niccole Russell (14:36) Anything else that’s all I had? We’re good. All right. I will, I’ve got those things on my action list. So I will get an answer back to you all on that. And Sade, how are you?
Jackie Fournier (14:54) I’m good. Thank you for asking.
Niccole Russell (14:57) Yeah, no problem. Hope you had a good weekend. You too, get ready for the grind. All right, ladies. Well, I will, I’ll get back to you on that via email and just let me know Jackie, Sarah, if you’re not seeing tickets close out, send me that ticket number and, I’ll get our team to look at it as well.
Jackie Fournier (15:16) Okay. Thank you. Okay.
Niccole Russell (15:17) Yeah, no problem. Have a good day.
Sarah Feldman (15:19) All right. Bye bye.