Transcript
Leigh Howle (00:00) hi, Ken. Hey, Lee. How you doing today? I’m doing good. How are you? I’m doing?
Laura Savage (00:06) All.
Leigh Howle (00:06) right.
Laura Savage (00:08) Hello? Hi.
Leigh Howle (00:10) Laura. How are you?
Laura Savage (00:12) Good.
Leigh Howle (00:13) Good. I was so happy to hear when Lorraine said in that ibc meeting that claims were paying. I was like, yes.
Laura Savage (00:24) Yeah.
Leigh Howle (00:28) And payr is back on it. Is it?
Laura Savage (00:30) Is, but I went in and it’s a different format. I don’t know maybe it’s I was like, I don’t know how to get into the actual provider file, but then I was like, maybe it’s my access. So, I said, you know what? I’m going to pair up with a screen share of Carol or something or Michelle and see because it looks like I could just attest the location. I haven’t tried to log in. Good morning. Good.
Leigh Howle (00:59) Morning.
Leigh Howle (01:10) Yeah, I haven’t tried to log in yet. So hopefully it works.
Laura Savage (01:15) Yeah, hopefully it’s informative. Yeah. Were you able to go into the pair? Yeah.
Carol (01:20) Yes, I got in.
Laura Savage (01:22) And did you, and are you able to see provider information? I?
Carol (01:27) Haven’t, looked well. I looked up the locations, but I haven’t… searched it all the way through yet. But, yeah.
Laura Savage (01:39) Yeah. Oh, let me see. Yeah, maybe.
Leigh Howle (01:51) I’m trying to log in now. You’ve got me wondering.
Laura Savage (01:53) Yeah, it’s just the locations. Yeah. Like all you see is, right. And then you could just attest it. There’s a little check mark and then you click validate, but there’s no way.
Leigh Howle (02:05) To see there’s no providers, no.
Carol (02:07) I don’t see any providers. It looks a lot different.
Laura Savage (02:14) Yeah, it says to select provider location. Okay? But when you select it unless, let me see if that’s because that has, let me pick a blank one that doesn’t have to be reattested… let’s see.
Leigh Howle (02:28) Okay. We go practice management.
Laura Savage (02:32) Huh.
Leigh Howle (02:35) And then we go overview… no transactions, provider, data maintenance,
Laura Savage (02:44) Yeah. Yep.
Leigh Howle (02:46) Okay. I see the three groups, Pennsylvania, New Jersey, there’s. Two pennsylvanians oh, different mpi numbers, Continue independence? Oh, they do have amerihealth, a little bit easier to access now.
Leigh Howle (03:16) Let me share my screen. Is this what you’re viewing… Laura, where it just has the practice locations address and then attestation date.
Laura Savage (03:25) Yeah. So I don’t see where you can access the provider’s information.
Carol (03:30) Yeah, I don’t either, that’s what I’m trying to.
Laura Savage (03:33) Even when you select a location to validate, It doesn’t I didn’t actually click all the way through like I clicked on the validate button, but I didn’t go any further at the top but I don’t see.
Carol (03:51) It’s not taking me anywhere.
Laura Savage (03:53) Oh, where did that? Where?
Carol (03:55) Did you find that?
Laura Savage (03:56) Well, I.
Leigh Howle (03:59) just clicked the, I just randomly clicked the yellow, the 114. And then at the bottom, there’s a next?
Laura Savage (04:06) Page? Okay. But,
Leigh Howle (04:10) there’s still not any providers, I.
Carol (04:14) don’t see that.
Leigh Howle (04:21) Are the above address assignments correct? I think this is just a location confirmation.
Laura Savage (04:30) What is next? It says 11 practitioners. Yeah, I didn’t scroll all the way up. So I missed the next button. I was like, I’m clicking on all these things. So, but yeah, it still doesn’t show.
Leigh Howle (04:49) The names the,
Laura Savage (04:51) providers.
Leigh Howle (04:52) well, darn.
Laura Savage (04:56) so close. Yes.
Leigh Howle (05:03) Oh, here we go. Oh,
Carol (05:04) well,
Leigh Howle (05:06) Robert wald, effective nine, 197.
Leigh Howle (05:16) Under location practitioner details.
Laura Savage (05:19) So, you keep going through and it populates. Yeah. Ah, okay.
Leigh Howle (05:31) Seems like there would be a little bit easier way like a roster or something, a report that’s a lot to go through just to get the provider because it’s really confirming that all this information is. I mean, I’m not going to submit it, but it’s a lot of clicks to get through just to find the provider.
Carol (05:51) But.
Leigh Howle (05:52) it does say credentialed with… a provider id and an effective date. So, I mean, it works.
Laura Savage (06:01) Okay. Yeah.
Leigh Howle (06:06) All right. That is good news. I’ve already shared that with the team and I will give them additional instructions on just going through these steps to confirm demographic updates. I was really hoping she’d give us a timeline, you know, because if there’s some that are not listed here, what’s the turnaround time on having them loaded under the right location.
Leigh Howle (06:33) yeah, couldn’t quite get that information, but that’s okay. All right. So, first thing on the agenda, we… have the practice name change, cleanup… and in the email that I sent over for the two options for the payer name updates in the first example, if the payer name, the line of business would be kept if the line of business is listed under the payer enrollment. So, if we go to the enrollment section and we look at Aetna medicare, oops, for example.
Leigh Howle (07:20) If it is listed under the line of business, then it would still keep that lob. So, for example, in this first one, if this were changed, the new name would be Aetna. And the medicare would be removed, it wouldn’t be there and it would still be listed under line of business to show that this was the medicare plan or that the provider was enrolled with the medicare line of business. For the ones that don’t have the line of business, it would need to be added in because it wouldn’t indicate what that lob would be.
Leigh Howle (08:07) Does that answer the question on the line of business piece.
Leigh Howle (08:15) So, I guess to go into that second piece, the next step, there is an option with our technical solutions team to replace the payer name in the line of business. So like this would be option one line of business definitely needs to be there. And so the second option can be done. So they said they can do this at no charge to add in the line of business. The catch is that it would be a lot more, there would be a lot more review involved because it would be going a little deeper into the actual enrollment record and each row or data set would have to be reviewed and confirmed by the Axia team. Not just the payer name. So like, you know, if we were just looking at all payer names, that would just be, you know, less information to confirm. But if we take it the next step down and look at line of business, this would require more like rows to verify.
Leigh Howle (09:27) Any questions on that one?
Leigh Howle (09:45) Are you all there?
Laura Savage (09:47) Yeah, I was just, I was reading the, reading it again. Yeah. So, yeah, so it would either be, so the enrollment line would have to indicate the line of business and they said that they can, they will add it.
Michelle Jared (10:03) No, they won’t. Oh,
Laura Savage (10:05) they won’t, we have to verify it.
Leigh Howle (10:11) Yeah. Well, we can definitely, so we can add it here. In the second piece, it will, yes, you would have to verify it. It may be like thousands of records. It could definitely, it will be a lot more because it’s encompassing… the second piece. So like just looking at the payor name here, that would just be a replacement, you know? So it’s just this part, but to take it to the next step which definitely need the line of business, it would require confirming the name and the lob.
Michelle Jared (10:51) So the thing, is if we have you guys run this fix, right? Then it’s just going to show Aetna and we’re not going to know what it is.
Leigh Howle (11:01) Yeah, it would do. It definitely would need to do the line of business. So it would show Aetna and then it would show medicare advantage. Yeah.
Michelle Jared (11:10) But that’s an additional cost. So there’s.
Leigh Howle (11:13) no cost just for the name and the line of business. The thing is, it would be, it could be thousands of records that you all would have to approve or verify instead of just the payer name, which may be, I don’t know how many payer names are in here. It could be… I don’t know a 1,000, maybe 2000, not sure on the total payer names, but in addition to that, but so the other option that would cost would be like a full enrollment cleanup and I did meet with our technical solutions team and they had some scoping questions just to kind of get a little more insight into what you all wanted on the cleanup.
Laura Savage (12:03) So,
Leigh Howle (12:05) just kind of a merge. So you would, I’m just asking, would you want lines merged that have the same provider, same payer and same state?
Michelle Jared (12:18) Yeah. So we talked about this like a long time even with Noel a long time ago with Noel because of how things transitioned in from modio… that, you know, we needed to do a big cleanup.
Michelle Jared (12:36) So, yes, I think, you know, there’s some payer, there are some payers for some providers where each like… practice location is separated out there’s. Like, you know, like we’ll see providers with three Aetna medicare’s lines. And then, yeah… like… yeah, that Bernard cortese is a good one, right there, right? To get those combined. Is that what you’re talking about? And then clean up all the names. Yes. Yeah, I, our reports are a mess because of all this inconsistency.
Michelle Jared (13:26) I do think it would be beneficial but, you know, I don’t know what the cost is, and.
Michelle Jared (13:40) So, yes, provider, state payer?
Michelle Jared (13:48) To where, you know, like the same, there’s only one enrollment line for all locations and then they’d be able to pull in the different effective dates too, right? By location.
Leigh Howle (13:59) Yes… one.
Leigh Howle (14:11) Yes, it would include the basically it would be like all the same information that we’re viewing here. So it would be for Bernard cortese, it would be one row and it would have all three locations. And then, you know, effective date, it would just be under one record… here. And… so that would include lines of business par, status, effective date, reval, date, provider id. And then there was a question. So in the far right, sometimes when you click view note, it will have the note from the enrollment that was completed. These notes are not, they… can be brought over, but it’s more work for the tech team just because everything that we’re viewing here can be configured… to merge into one enrollment record. And then this one would be deleted or basically it’s just taking one row and transferring it or moving it to another row. And so this one would just be like deleted unless you wanted to keep it, that would be a duplicate, but this… would be moved into this one little drop down caret and the notes. They said they can pull in the notes if you want those brought in but it is more work. So I’m sure there would be an additional cost on that. So they were just needing to know if it was okay to access those notes within the enrollment record itself. So if, let me see if I can find one that would have the note here’s. A 20 24… oh, that’s not listed there here’s. One. So if… the request was worked in medallion when the line gets completed, all the information in the actual line. So if we go over into her request itself, this… enrollment record where you can just go in and you can see all the notes. All of that crosses over into the enrollment section. So I mean you can still access it. Do you know what I mean? It’s going to be in the platform. But if you do want those notes to like be easily accessed, like just with a couple clicks, it’s a little more work for them. So they were just wanting to know what your thoughts were on that piece.
Michelle Jared (17:05) Well, I guess… it would be nice to have them, but, you know, it’s not all of our enrollments have that, right? So it’s not like we absolutely have to have it. So it’s nice to have but have to have probably not because as long as the data won’t get lost in the enrollment request area.
Michelle Jared (17:33) But yeah… if that’s an additional cost, you know, like I would include that in the quote and then break that out also without it. Okay?
Leigh Howle (17:53) Okay. And then on the last question, do you want lines merged into one line? And then that other one deleted? So if we’re looking at?
Michelle Jared (18:15) Yeah, we would want it deleted. So it’s clean.
Leigh Howle (18:18) Yeah. Okay.
Leigh Howle (18:33) Okay. I will share this feedback with them. And as soon as I get the quote or if there is any additional oops, if there’s any additional questions, then I’ll reach out and let you know.
Leigh Howle (18:52) Did submit a ticket on the New Jersey practice group issue for the pa practices and term mixed again? Yeah.
Michelle Jared (18:59) I fixed them and they’re wrong again?
Michelle Jared (19:12) I fixed them like last week and then, yeah, they’re wrong again, at least they were yesterday. Let me look again.
Michelle Jared (19:22) Actually… this one looks okay. Let me go to the.
Michelle Jared (19:42) Yeah, New Jersey’s back again to having both. I fixed them both the other day. Okay? I’ll fix it again.
Michelle Jared (20:02) This is messing our reports up.
Michelle Jared (20:14) All right. I fixed it again. Okay?
Leigh Howle (20:21) So, I put, I’ll include this information that it was changed last week and again this week. So the root cause needs to be identified on why this keeps happening and the platform needs to just stop adding those pa locations.
Michelle Jared (20:37) Yeah. And New Jersey to the pa. Yes, it’s vice versa. It’s not like picking on just one of the groups, yeah.
Laura Savage (20:50) Okay. Moving.
Leigh Howle (20:52) On to Marianne D Giovanni?
Laura Savage (20:58) Yeah. I added this here. So it looks… like her application, they requested additional information, right? Ivc requested additional information. They’re doing the credentialing for amerihealth. I remember the last time they sent an email for missing information, you were able to pull it with the date because they usually send it with a slew of providers, but they did send me what the request was. It was for a Dea and a CDS. Now, she doesn’t have a Dea and a CDS, and I noticed that the ivc line, we had actually closed the line because they don’t we were able to confirm with ivc that they don’t accept a Dea exception form for physicians. So I guess the first piece of it is, are you able, can you pull that three six, 26 requests for missing information. And then when I went to the enrollment line, it was also stating that the application is still in process to allow more time, but she sent me a copy of the email that was sent to Axia at medallionteam. Com.
Leigh Howle (22:17) Okay. Do, does amerihealth accept the Dea exception form?
Laura Savage (22:24) I’m trying to confirm that with the rep, but I don’t think the rep knows because I was like because I have a feeling that they follow the same, you know, but I need to confirm it. And Angela, she responded that to the email, but she put the state requirements like New Jersey state like, so not amerihealth. So I did respond to credit inquiries, amerihealth credit inquiries, specifically asking them, but I haven’t heard anything back from them. But in the meantime, I, when I looked in the enrollment line and it was showing like still in process, allow more time, allow more time. She says that she submitted an email on three six for this missing information. So I was like, I wonder if you were able to pull the, pull… that email because, they send it with a bunch of providers with missing information. So if that can be pulled if there’s other providers on there as well.
Laura Savage (23:28) Okay. I can check, I’ll.
Leigh Howle (23:30) go into that email and see if I can find any additional information for what, exactly if the team sent over the Dea CDS or waiver form?
Laura Savage (23:44) Yeah, or, if they allow it, I don’t think they did. It just shows that, you know, enrollment line is still in process. Allow more time. It doesn’t mention anything in the enrollment line about the missing information request.
Leigh Howle (23:57) Yeah. Is the pli, was that missing too?
Laura Savage (24:02) At that time, three six maybe… from caqh, but it shouldn’t have been. Okay. I’ll check on that because we just had, the renewals put in, but I know she does not have a Dea or CDS. She doesn’t she doesn’t prescribe controlled substances and she refers them out to the PCP, or to another doctor for evaluation and management. So I let amerihealth know that, but in the meantime, I was like maybe you could pull that email too because there might be other.
Leigh Howle (24:37) Providers on there. Yeah. Do you want me to do it right now? I can pause my screen and log in or do you want me to just send you an email on it? Yeah?
Laura Savage (24:44) You could send an email on it that’s fine. Okay. I was just wondering if that one was, you know, lost in the shuffle credit inquiries is just, they don’t respond right away. So, I was like maybe you could pull that email and we’ll see if there’s like other providers on there. Yeah. And for them to, you know, I mean, I’ll see the enrollment line, but I mean, yeah, they really don’t they did the other day, they answered really early, but for the most part.
Leigh Howle (25:22) Yeah. I’ll definitely check into it. And if there’s any providers listed that were missing information, I’ll just include that in the email to, you know, give you some visibility into that. And I’ll make sure that the team has responded back to credit… inquiries or, you know, to Angela just to make sure that if they do accept the Dea waiver form or not.
Laura Savage (25:45) Or the exception form. Yeah, because ibc doesn’t only for MPS and only for the apps. So, I’m wondering if amerihealth follows the same. Yeah.
Leigh Howle (25:57) I’m thinking the same thing. Yeah.
Laura Savage (26:00) Because ibc does the credit so it might be the same, but I can’t get a definitive answer from Angela.
Leigh Howle (26:14) Is it on their web? I can also, yeah, I’ll kind of search around, see if I can find anything listed on the website.
Laura Savage (26:25) Okay. Thank you. I’m going to bring it up again to Angela too. It’s just the information that she sent over was like, you know, Dea does not replace the CDS per jersey law you have suso. And I was kind of like that’s per New Jersey not amerihealth… They.
Leigh Howle (26:41) May follow the state guidelines. She just didn’t specify in her body of the email, whether or not they would accept the Dea waiver or whether they wouldn’t yeah.
Laura Savage (26:53) Or if they have one, because this is the first time that I’m seeing this for one of our providers that, you know, most of all of our providers, most of them, 99 percent of them, I would say have their Dea and CDS. I think it’s just one practice that they don’t prescribe it’s. Just a few. So, this is the first one I’m coming across where… for my health where I’m seeing the, you know, that it was, Angela told me it was pending missing information. So, but it was also due on the sixteenth. So I wrote back to them. I’m hoping they’ll respond with something and with Angela looking into it hopefully.
Leigh Howle (27:38) Okay. Yeah. All right. Yeah. I’ll dig into that and send you an email. And if there’s anything related specifically to DG, Avani, I’ll loop Angela into it as well. And just kind of, you know, I can ask about that Dea waiver exception form, if needed, okay, try to get a definitive answer, okay? On the New Jersey BH providers. Does the final payer list need to be updated with this information? I think this was on a task for Lauren montalvo. Yes.
Laura Savage (28:15) Yes, actually, it does. But I’m in view, I’m in view only again, I.
Carol (28:21) am too, I was going to.
Laura Savage (28:22) Say that I have a few, I have a few things to update in there. Yeah, I have a little list but, yeah.
Leigh Howle (28:33) Does Lee, do we need to email Lee for access?
Laura Savage (28:40) For the final payer?
Leigh Howle (28:42) Oh, wait. Sorry, I was moving into payr portal again. Oh, okay. You only… Carol, it says editor.
Carol (28:58) Yeah. When I go in it, it’s saying view only. And I remember you sending us that email, and then that day I could edit, but the next day, yes.
Laura Savage (29:10) Exactly. Okay.
Leigh Howle (29:11) Anyone with the link, let me just update this too. So it has editor and anyone with the link as editor, can you refresh and see if that works? Okay?
Leigh Howle (29:37) It worked? Awesome. Okay. Thank.
Carol (29:40) You, you’re.
Leigh Howle (29:41) welcome. And then for pa, on Aaron McLeod on the medicaid, Kentucky enrollment withdrawn. So there’s a few… things I wanted to note on this one. So the application was submitted in December in March, Kentucky required maintenance on the application and it was only accessible under the submitter account. Kentucky medicaid doesn’t have universal logins, and it does require individual accounts to be set up. So this when it was submitted in December, it was under a medallion specialist account and that person is no longer with medallion. So on March the 20 fifth medicaid advised changing the admin to Robin. She’s the specialist who’s working this enrollment. So she did that. On three 30, she submitted the portal administration update. And even after changing it to her account as the administrator, she still could not make those updates. So she called Kentucky medicaid back and they said to withdraw the application. So she submitted the request to withdraw the application. And then on four two, she called back, she was told to wait one week. She called back on four six, and they said that they would call her when the application has been withdrawn. So there’s just been some delays and it seems like Kentucky medicaid… is having some issues within their portal system. And the information that they’re giving the team is what, you know, they’re following the instructions that are being given. So I am totally open if you have any recommendations on what I can advise the team on how to get… this expedited and move this as quickly as possible and to, you know?
Carol (31:57) Yeah, I called too, and they said the same thing. So we would have to wait for the enrollment to be withdrawn before we can do anything. Oh, wow.
Carol (32:16) I’m not, can’t do anything until it’s withdrawn?
Leigh Howle (32:21) Okay. Yeah. That’s what we’re told. She’s Robin’s on it. I mean, she’s calling, you know, every few days even this was four days and checking on it. So she’s monitoring it very closely and, you know, we’ll just continue to keep this on our agenda. Okay? And to make sure that this is on our radar. Okay. Can you mark it as a priority too? Yeah. I think I’m pretty sure I did. You did. Okay. I added a note to also update. Yeah, it’s got the gold star. Okay. Yeah. And then I added a note to update the taxonomy.
Carol (33:01) Okay, great. Thank you.
Leigh Howle (33:03) Thank you, you’re welcome… and was there anything else for agenda items to cover?
Michelle Jared (33:21) I don’t have anything else. Okay?
Leigh Howle (33:25) Before we go into the axe opsia axe thinkdeck, I did want to go over Michelle. I know we’ve talked about some of the analytics with the payor enrollment initiative for.
Leigh Howle (33:51) Okay. Turnaround times, I know some of the metrics that you were tracking involved, requested to intake complete request to complete some of these. And this… dropdown has a filter.
Michelle Jared (34:07) Are you showing something? Oh, yeah.
Leigh Howle (34:10) Yes, I was sorry. Let me pull this back up. Okay. Can you see the now, can you see this one?
Leigh Howle (34:16) The analytics tab under turnaround time with completed enrollment? Okay. Awesome. So, under this section, you know, for average turnaround times, I think these were some of the KPIs, you were tracking and under filter, it does have an option to select a date range.
Leigh Howle (34:35) Let me go down so it could go back to 20 25 or, you know, let’s.
Michelle Jared (34:42) look at, let’s just play.
Michelle Jared (34:48) From three one… 20 25.
Michelle Jared (35:00) To three 120 26.
Leigh Howle (35:11) Okay. We don’t have data. Yeah.
Michelle Jared (35:13) That was the problem I thought we were finding before. Okay, is.
Linda Lipschutz (35:18) There a time limit on… like how far back you can go? Is that the issue?
Leigh Howle (35:28) What if we try, I?
Michelle Jared (35:31) Need a 12 rolling month?
Leigh Howle (35:35) What if we, okay. So March, let me refresh.
Michelle Jared (35:49) So, I think the question is how far back do these, yeah, reports go? Like?
Leigh Howle (36:01) I was going to try like.
Linda Lipschutz (36:06) Like just for instance, can we do, like… could we do March of 25 to July of 25? Like, can you get that amount of data or?
Michelle Jared (36:20) Well, that’s not even been yet.
Linda Lipschutz (36:23) Huh. No, March of 25 to.
Michelle Jared (36:26) Like six months? No. She had, she had November 26? Oh,
Linda Lipschutz (36:30) okay. So, it’s not even there? Oh,
Leigh Howle (36:33) well, I was trying to do like, I wanted to see if the report was active.
Linda Lipschutz (36:38) Well, that’s what I’m trying to say, like if you do like a six month, I’m just looking at is six months of 20 25, even available.
Linda Lipschutz (36:46) That’s my first question like just out of curiosity… so that would be like September, yeah, of 25, just curious.
Leigh Howle (37:01) I think it has to be refreshed.
Michelle Jared (37:10) Because that was the problem we had talked about before was we couldn’t get to the historical.
Leigh Howle (37:18) Yeah. So let me try to get some more information on the date the dates that are available for this either kind of like what you all are thinking, it will only capture like six months, eight months, certain time frames or how far back does it go? Because I know in 20 25, this report information was like on the top right of this page and it’s been.
Michelle Jared (37:47) Moved. So.
Leigh Howle (37:48) When it was moved, did it change any of the timelines that could be filtered?
Leigh Howle (37:59) Okay. Well, I will come back to that one. So we’ll go into the opsync deck and just kind of go through the recent numbers. So, we’re still seeing a slight decrease in the outstanding enrollments last week. The 120 plus was at 94 and it did go down by four. So we’re continuing to see a slight drop in these columns here. And then for tasks, same thing, great job from the Axia team.
Leigh Howle (38:36) These dropped by 36. So there were 72 like total enrollment lines that are pending tasks. And last week, it was 108.
Michelle Jared (38:47) And just out of curiosity for that 78 that’s in the 150 plus, can… we get a list of those? I’d like to look and see if any of the providers have termed, And see if we can, See if we can see if they have.
Linda Lipschutz (39:06) Claims, yep. If.
Michelle Jared (39:07) there’s no claims. Then we can stop them. I just want to see if there’s any in that bucket. That would be people who have left.
Leigh Howle (39:14) Yes, I can definitely send over that, like what encompasses that 150? Yep. Perfect. And wellcare, is still at the top of the list with 43.
Michelle Jared (39:34) Naughty naughty.
Leigh Howle (39:37) Laura, were you able to make any traction with Joyce on getting a meeting on the book?
Laura Savage (39:43) No, not yet. I think I just sent it to Yvette.
Leigh Howle (39:50) Yeah. She maybe include Joyce on it.
Laura Savage (39:58) Yeah. And.
Leigh Howle (39:59) see if she’ll.
Laura Savage (40:00) yeah. I was working on something with Yvette. Had a question on something. I was like good. She’s like, you know, she asked me, she asked me for one or two of the providers and I asked her, was she going to respond? So, yeah, I’ll send one to Yvette and to Joyce.
Leigh Howle (40:16) Okay. Thank you.
Michelle Jared (40:17) Yeah.
Leigh Howle (40:20) And then for week over week comparison for completed versus total open enrollment last week, there were 109 requests and seven of those were completed within the week. Great turnaround time. The follow.
Michelle Jared (40:38) up is.
Leigh Howle (40:42) See you.
Leigh Howle (40:50) 800 and, oh, that was last week. Let me update this.
Leigh Howle (41:01) 288, get my trusty calculator.
Leigh Howle (41:16) 378. Our current… and eight are overdue. And then there’s 90 scheduled… for follow up this week.
Leigh Howle (41:35) Much better. Okay?
Leigh Howle (41:45) And then on the rosters, we had a significant jump in the roster follow up to 512. And then there’s two in the zero to seven overdue and seven. And then like four total that are overdue. Let me update this one.
Leigh Howle (42:25) Okay. So I’ll send those over to the team and try to dig in on it and just kind of get a little more information on what… these payers are, and that expired follow up rosters should all be bundled. So I don’t know there should never be expired follow up on rosters for completed enrollments. April is coming in currently at 115, and we ended the month of March with 427… for week over week volumes, there are, there were 59 requests made for enrollment… 123 showed intake, complete wait. I think I went… I need to redo this one. I think I skipped updating the slide. Yeah, let me redo this one. So we’re gonna let’s move on. So, for the credentialing summary week over week, for last week, April six, there were two credentialing files that were ready with 100 percent SLA attainment… and that was all we had any questions… no.
Michelle Jared (43:50) Questions, but just one comment, just as an fyi, we have our pre delegation audit kickoff meeting with horizon this Thursday.
Leigh Howle (43:59) Okay. And.
Michelle Jared (44:00) That’s when they’re gonna meet with us and kind of go over what they’re needing from us. So… it just got scheduled like at the start of this meeting.
Michelle Jared (44:09) So, or actually I don’t know if it’s yeah, it’s on our calendars. Now… sorry, Linda, it conflicts with our iks meeting, but that was, it was that or they gave me that time or Friday and I’m off on Friday… so that’s all they gave me for an option.
Leigh Howle (44:35) What day did you say that was on? Michelle? It’s.
Michelle Jared (44:37) on Thursday, the ninth? Okay. So it’s the kickoff meeting, they’re gonna go over what they need from us. And then we’ll… be getting to work on that. So then just to make sure I know next steps, once we get that I’ll… work with you directly, correct? Yes. Okay.
Leigh Howle (45:03) All right. Thank you for that information. And was there anything else that we should go over?
Michelle Jared (45:11) Not that I can think of.
Linda Lipschutz (45:13) I don’t think so. Okay.
Leigh Howle (45:15) All right. Well, we get a few minutes back today and Laura, I will send the email out on Mary and DG Yovani, and then I’ll also send out the opsync deck and I will do a recap on our meeting. I will stop sharing. All right. Well, I appreciate everybody’s time today. Thank you. All right. Have a good day.
Michelle Jared (45:39) Bye, bye, bye bye.