Transcript
Phone Caller #1 (00:00) hello, and thank you for calling groups, recover together. This call may be recorded for quality and training purposes. Press one to schedule an intake appointment or to make a referral to our. Thank… you for calling groups, recover together. If this is a medical emergency, please hang up and dial nine one one. I’m your virtual assistant. How can I help you today?
Kirsten Neville (00:23) Can I talk to a real person? Please?
Phone Caller #1 (00:28) Are you looking to start treatment, get help with your intake or something else? This will help me direct you to the right person?
Kirsten Neville (00:35) I want to talk to a real person.
Phone Caller #1 (00:40) I’m transferring you now, one moment, please?
Phone Caller #1 (00:48) This calls the next available access specialist. Hello, this call may be monitored or recorded for quality assurance purposes. Thank you for calling groups. This is Amanda. May I have your first name?
Kirsten Neville (00:48) Thank you.
Kirsten Neville (01:00) Hi, Amanda. Can I talk to someone at the danvers office? Please?
Phone Caller #1 (01:05) I’m sorry, what office?
Kirsten Neville (01:07) Danvers? Mass?
Phone Caller #1 (01:12) So, we have a corporate location there. We don’t have like medical offices. Are you trying to get a hold of like someone in corporate?
Kirsten Neville (01:16) Yeah… yes, I am Eli not per SE.
Phone Caller #1 (01:22) This is our, I’m so sorry, this is our scheduling line for like patients and our crisis line that’s 24 hours. I do have an email you can reach out, to try to contact the employee you’re looking for in that state.
Kirsten Neville (01:29) Yes.
Kirsten Neville (01:36) Well, I’ve spoken with someone at that location before I just, for some reason, I wasn’t able to find the phone number that I used when I spoke with them. Is there a phone number you could share with me?
Phone Caller #1 (01:50) I don’t have a number to share with you? I have the email for HR and you can reach out to locate an employee?
Kirsten Neville (01:57) Okay. No worries. Thank you so much. Have a good day.
Phone Caller #1 (02:00) You’re welcome. Have a good day. Take care.