Transcript
Kathleen Reynolds (00:00) hey, Lindsay, how are you? Good.
Lyndsey Farmer (00:01) Morning, I’m good. How are you?
Kathleen Reynolds (00:03) I’m good. Thank you. Good. Here. We are on a Tuesday.
Lyndsey Farmer (00:07) Tuesday. We’re moving right along.
Kathleen Reynolds (00:10) Yes, we are by golly. Oh, my goodness. Gracious.
Lyndsey Farmer (00:14) Moving right along. Yeah.
Kathleen Reynolds (00:16) That’s a good thing. Yeah, definitely a good thing. Yep.
Lyndsey Farmer (00:20) Is rich joining he?
Kathleen Reynolds (00:21) Should be okay. I’m hoping so. Okay.
Lyndsey Farmer (00:23) I’ll give him another minute or so.
Lyndsey Farmer (00:29) How’s your week been so far?
Kathleen Reynolds (00:33) It’s I mean, it’s good. You know, I mean, working the, you know, the tasks… in medallion. So that’s good. Yeah, but, you know, we’ve some of the providers, I mean, they’re really on it and some of them, I’m like really, how many emails do I have to send? You know? Yeah.
Lyndsey Farmer (00:54) We get that a lot. Yep. I’m like the providers hold up a lot of things.
Kathleen Reynolds (00:58) Oh, a lot of things. Yeah. But that’s okay. You know, I’m like I always like when I send something out and I get it right back. I was like hallelujah, and you actually did it, right? You know, oh, God, love us. Yep. It’s crazy. Okay. I’m going to send a rich. He just turned red. So maybe he’s logging in. Okay. I hope so, God love him and.
Lyndsey Farmer (01:24) Just to make sure I didn’t even look, does this time work for you guys?
Kathleen Reynolds (01:31) You know, it does for me. I’m fine.
Lyndsey Farmer (01:33) Okay. Yeah. Okay. I didn’t want it to be like first thing in your morning. So I tried to make it a little bit later.
Kathleen Reynolds (01:44) You’re so funny… I’m sending him a message. Ugh. I really don’t want to turn on my camera like, ugh. Oh, you don’t have to. Okay, good. Because I’m just like I don’t want to like.
Lyndsey Farmer (02:01) Yeah, no, you don’t have to… you.
Kathleen Reynolds (02:06) Know, when I worked in an office, it didn’t bother me. He says on my way, that’s funny. I’m like, okay, I get a visual of him running down the hall. Wait, wait. I’m good back in the day when we used to, you know, be in the office and be in conference rooms, right? Right? Oh, gosh.
Lyndsey Farmer (02:25) Yeah. Back in the day back.
Kathleen Reynolds (02:27) In the day. Okay, good lord. I got a lot. I got a lot of back in the day, things like my goodness, remember when we didn’t have, yeah, we had paper copies of everything, yep.
Rich Weissmark (02:43) Are two are two veteran credentialing people talking about old war stories here?
Kathleen Reynolds (02:48) Yeah. You know, I just remember the days when everything was a paper file and we had a huge file room and I was like, my lord, I’m glad those days are over yep.
Lyndsey Farmer (03:01) It’s funny because my husband and I are watching the pit.
Kathleen Reynolds (03:05) Oh, yeah. Yeah. And.
Lyndsey Farmer (03:06) they’re in one episode like they’re under this attack, this cyber attack. So they’ve gone completely off grid. So, everything has reverted back to back in the day and it’s so funny to watch it because it’s like, how did we even function like this? Like everything is done on paper? Like orders are written and put in like the folders and it’s so funny.
Rich Weissmark (03:33) It’s fascinating and we rely on technology so much. I love it, but it’s also scary.
Lyndsey Farmer (03:39) When you think about, it is.
Kathleen Reynolds (03:41) It is scary the contingency.
Rich Weissmark (03:42) Plans aren’t very good, right?
Kathleen Reynolds (03:43) Yeah, I’m going to tell you this, these, you know, younger generations. They don’t know how to cope if it’s not electronic, no idea, no.
Lyndsey Farmer (03:53) Idea.
Kathleen Reynolds (03:54) I’m like, okay, you guys, I know.
Lyndsey Farmer (03:57) I know I said that to my daughter. I’m like God forbid anything ever happen and you guys don’t have phones or computers because I don’t know how you’re ever going to make it in life?
Rich Weissmark (04:08) Maybe we should, maybe we should all get into homesteading and teach them how to grow their own food, just in case, right? Are,
Kathleen Reynolds (04:15) you kidding, I want to do that. I’m like give me a little plot of land and just take me back and, you know, and I was.
Rich Weissmark (04:24) I’m intrigued by it as well, but, you know, doing it and talking about it are two different things guys.
Kathleen Reynolds (04:29) Amen, that is so true. God love us all.
Rich Weissmark (04:35) Well, Lindsay, I know I reached out to you late on an Friday before Easter. So, thanks for the quick response and getting something scheduled. Yeah.
Lyndsey Farmer (04:44) No worries. I.
Rich Weissmark (04:45) Guess, first of all, I wasn’t sure if you guys had already set a recurring schedule for a meeting with you post Naomi transition?
Lyndsey Farmer (04:53) Yeah, that usually happens within about a week of her ending implementation and then me or whoever else taking over. And then I usually get that scheduled pretty quickly, but I was out of the office. Oh,
Rich Weissmark (05:09) no problem. I wasn’t questioning why it didn’t happen. I just thought, I assumed that I’d missed it and it all happened.
Lyndsey Farmer (05:17) Oh, yeah. And.
Rich Weissmark (05:18) my outreach was really about a kind of a in the moment support issue, but it sounds like it all came together and we’ve got a call now, so, perfect.
Lyndsey Farmer (05:25) Yep. No worries at all. We’ve got it all scheduled and does this work? Does this time work for you? I just want to make sure going forward if.
Rich Weissmark (05:34) it works for Kathleen, it works for me. Okay?
Kathleen Reynolds (05:37) Yep. I already committed there we go. So.
Rich Weissmark (05:41) I mean, I think you should like lead the call and do what you guys do. I mean, Kathleen has helped us with support from your team and Naomi in particular, and Andrew like huge accomplishment. There’s still a ton more to do in my opinion, but we’ve got you and we’re thankful for that. I just wanted to bring up like one issue and then I’ll tune out and let you guys kind of do your thing.
Lyndsey Farmer (06:02) And you,
Rich Weissmark (06:04) know, we have two recruiting folks that were added to the platform and that’s what I reached out to you on Friday about. Okay. And I, either we did something wrong when we set them up. I’m logging in now and I can show you. Perfect. Basically, I have a screenshot that I’ll dig up but this is my one item and then I really, I have to kind of boogie unless Kathleen needs me. If Kathleen needs me, I’m here if not her. And I met a couple of weeks ago and had a very long meeting talking about all the stuff that we still have to figure out. So, I trust that she doesn’t, she fired me, kicked me off the meeting, you know, hold on, I’m pulling it up so I could share it. Just give me one sec, you know, sometimes, what was Friday’s date?
Lyndsey Farmer (06:54) The third ah, the third?
Rich Weissmark (06:57) What would I do without you guys?
Kathleen Reynolds (07:00) I just remember I had the day off.
Rich Weissmark (07:07) I’m looking for it right now, but basically, when two, and if I don’t find it in one minute, we’ll just jump to screen sharing. I don’t know. Was, it might have been in the email I sent you, but, let me double check. Let me see right now. I’m just wasting your guys’ time. So, let me jump to this screen and show you. So we added two recruiting, clinical recruiting teammates?
Lyndsey Farmer (07:35) Huh.
Rich Weissmark (07:36) And the intention of doing that was, so, they have one. So we have a lot of process stuff we’re working on and change and moving to medallia and add some more to it. But basically when our clinical recruiting team gets assigned employment agreement, they’re responsible for going in here and inviting the provider. So the provider gets the welcome message and hopefully just starts doing what they’re supposed to do the magic of medallia and your team. Okay? When Alex, one of the, one of the recruiting leaders tried to do that, he got an error message which I have a screenshot of and I’ll find, but when I did, it worked. So I just want to check on both of the recruiting folks. Okay? I don’t know how to, there’s no search on this screen, so.
Lyndsey Farmer (08:21) Go to that little magnifying glass next to name?
Rich Weissmark (08:27) I’m blind. Sorry. Now, I see it. Yep. I either had too much coffee or not enough today. I’m not quite sure. Okay, Alex, he’s not even showing up in the list.
Lyndsey Farmer (08:40) Try the last name.
Rich Weissmark (08:42) Okay. That works. Yeah. So Alex and one other person who I could show you were set up. I actually, I don’t even think they should be admins, but the bottom line is they were set up to be able to invite people and we’re getting that error message. But when I did, it worked immediately. So let me see if I can.
Kathleen Reynolds (09:03) I just sent you your print screen, rich and email. So it’s at the top of your email.
Rich Weissmark (09:10) Oh, you’re spoiling me? So I’m not crazy. I knew we shared that.
Kathleen Reynolds (09:13) You’re not crazy. No.
Lyndsey Farmer (09:15) I see it too. Is it the validation error?
Rich Weissmark (09:18) Exactly. Yeah. Okay. Yeah. So we just want to work through that. And that way they’ll be accountable for making those invites going forward and we know that we solved it.
Lyndsey Farmer (09:28) Can you?
Lyndsey Farmer (09:33) I’m gonna, I wonder if it was just like something going on. Has he tried that to invite again since then?
Rich Weissmark (09:41) He hasn’t had a valid reason to, but he tried it a couple of times before he called me and I said, you know, my unfair assumption was that he had a trailing space on the email address and it was like, you know, that spilled validation but, it wasn’t.
Lyndsey Farmer (09:55) Okay. I can. And who is this Alex that’s who’s been trying to do it? Yes.
Rich Weissmark (10:01) Okay. Alex has been trying and unsuccessfully, the other name, I guess searching by last name is the way is elnisa, dios. D, I o U. S, they were both set up the exact same way and invited and accepted their invites, but I’m assuming if his isn’t working, it’s likely hers isn’t as well.
Lyndsey Farmer (10:24) OK. Let me send this to our tech team with a copy of the error and let them investigate this and figure out if there’s something wrong with their profiles or something, what’s going on? Because if they’re admins, they should be able to do everything.
Rich Weissmark (10:41) Right. And I think on another slow day, we figure out who shouldn’t be admins and give them the minimum access, but we don’t have to figure it out today. OK, I think you and Kathleen have to get to know each other and work on stuff. And by the way, do I hear a new england accent? Just so I know where you’re based? I’m.
Lyndsey Farmer (10:56) in Boston?
Rich Weissmark (10:58) All right. I’m a big fan of new england and, you know, I worked with one of the pre sales guys from levitan. I’m trying to remember his first name right now, sales engineering Guy, Jared, maybe Jared levitan, from.
Lyndsey Farmer (11:11) Medan. OK. Yeah. OK. Another.
Rich Weissmark (11:13) New englander, he was up there too during the sales process.
Lyndsey Farmer (11:17) Yep.
Rich Weissmark (11:18) That was my thing. I’ll tune out and you guys start, Kathleen’s, got everything. And if I could be helpful for anything, just ask, we’re going to really rely on you and thankful for all the support. It’s been a good experience so far. I know we have a long way to go still, but we’re excited.
Lyndsey Farmer (11:36) Awesome. Well, thank you so much. And I look forward to working with both of you likewise.
Rich Weissmark (11:40) We.
Lyndsey Farmer (11:41) will get through it.
Kathleen Reynolds (11:43) Yes, we will by golly, I’m sorry, I said, we will by golly, one way or another. Yep. OK. So where I wanted to start if you don’t have anything is just by re, reviewing the process… for transitioning over all the enrollments… that won’t get closed by our vendor. So… so we have to transition those enrollments over. And so I, we have started, you know, the template to do that. So that’s good. And I also have a separate template for all the enrollments that they, the vendor has closed, have has completed since the time I originally sent the provider over. So we’ve got two sets of spreadsheets going right now, not closed and closed since the time we submitted, and… I think, I know the answer to this question, but I just want to make sure. Okay?
Rich Weissmark (12:55) For.
Kathleen Reynolds (12:55) the providers that we are going to literally transition the enrollment over to medallion… all of those providers must get an invitation and accept it and sign, right? Oh, my gosh.
Lyndsey Farmer (13:15) Correct. Oh.
Kathleen Reynolds (13:16) My gosh. Okay. So, I’m trying to think what will be the easiest way to do this? Is there any way that at the time those enrollments are imported that we could trigger an invite to the provider? No, there’s not darn. See. I was, that was my, that was just, you know, on my wish list. Yeah. So, okay. So what I’m hearing is that I will need to look at the spreadsheet and start inviting these providers to log into their account and sign or well realistically, is all they really have to do, like at that moment on their profile is to sign the agreements or?
Lyndsey Farmer (14:14) So, their profile has to be at 85 percent for us to be able to work it. So.
Kathleen Reynolds (14:21) They’re gonna have, we will need to ask them to complete their profile and sign the agreements. Okay. All right. That’s fine. That’s fine. Okay. So, for some reason, I was like, I know the answer to this, but I need to hear it.
Lyndsey Farmer (14:39) Right.
Kathleen Reynolds (14:40) I was like heck, you know, heck, I don’t even know how many providers. This is so, okay. All right. That’s fantastic. Okay. That’s all right. So I think I’ve shared that the goal, right? Is our last day with the vendor is 420, which is a Monday.
Kathleen Reynolds (15:02) Okay? So, my intent… is… to get two spreadsheets to y’all by Thursday, close of business because I go on vacation Friday and all through that following week.
Lyndsey Farmer (15:23) Okay.
Kathleen Reynolds (15:25) Because I figure it’s going to take a while to get the import done for y’all to work on the import, but I will tell you that I will probably take my laptop with me and I will probably be checking it’s. Not something I’d normally do but I know this is imperative.
Rich Weissmark (15:42) Well, you know what Kathleen? I mean? You know, how I’m more excited for your vacation than you are. I think quite honestly given all that we’ve worked on together, I could help if there’s something hands on that. I mean, this is a really important step. And if we have to get creative and if you need me to like email all the doctors to their personal email addresses, like we have options that I can help with. I just, I think you and Lindsay first have to figure out what are the possibilities because it’s hard to get these folks to do things. And if I have to pre, communicate to them all with a text message and an email to their personal email, I could do stuff like that. So.
Kathleen Reynolds (16:20) You.
Rich Weissmark (16:21) guys figure out the right efficient way to do it. And if I have to queue up a message via SMS and email to them saying, hey, you need to do this, look out for this email, blah blah blah. I’ll run interference on that. I.
Lyndsey Farmer (16:35) think the biggest thing is going to be for you guys is getting that message or email invite out to them sooner than later. Yeah, because if you end with the vendor you’re currently with on the twentieth, that gives you roughly like two weeks. Yeah.
Rich Weissmark (16:50) So, why don’t you guys give me like just the key points for what that message needs to say and the sender email address that the message is going to come from, and I’ll start working on that part of the project.
Lyndsey Farmer (17:02) So, okay. I can get you. Yeah, I can get you where it comes from. It’s a, I believe it’s a no reply, but I can get that.
Rich Weissmark (17:11) Okay. Yeah, that would be helpful because, you know, I’ll also make sure the it folks don’t have anything blocking and all that nonsense.
Lyndsey Farmer (17:16) Yeah, yeah.
Kathleen Reynolds (17:19) That’s true. And we’re going to have some providers that are on top of it and some it’s not, but it’s going to take, a while, but yeah, I.
Lyndsey Farmer (17:29) still have clients that are in their second contract that still don’t have. Yeah, some providers that are adhering to what they need to. So it’s an uphill battle with them sometimes.
Kathleen Reynolds (17:44) Sometimes, but, you know, I mean, rich support is always so supportive and so, yeah. So we’re good there. I just need to look at my list… and.
Lyndsey Farmer (18:00) you’re going on vacation then the seventeenth or?
Kathleen Reynolds (18:03) The so, nope I will be out the 20 fourth, okay? Through the first.
Lyndsey Farmer (18:09) Okay. Which?
Kathleen Reynolds (18:10) Is actually, I don’t know it’s probably not the best of time, but it is during that transition which is not going to be pretty anyway. I’m just like it’s not going to be pretty, but we’ll figure it out when.
Lyndsey Farmer (18:25) you do send those templates over if you could please CC Naomi and Greg on that too, because I will be out of the office on the seventeenth.
Kathleen Reynolds (18:36) Gotcha. Okay? And.
Lyndsey Farmer (18:39) possibly, yeah… I think the seventeenth, possibly the twentieth, I’m not 100 percent sure yet on that.
Kathleen Reynolds (18:48) Okay. But I think what I’ll do, I’ll be really transparency is key, right? So I’ll use the Dropbox like I have previously, right? For all of our spreadsheets. And then I’ll probably use the same thing distribution email, which is everybody on there saying I dropped this. Perfect. You know, this is what it contains, you know, because I mean, I look at, you know, we will have two spreadsheets to send you. Yeah. So yes. Okay. That sounds like a plan. Okay?
Lyndsey Farmer (19:21) Awesome.
Kathleen Reynolds (19:22) And then I need to look at all the providers that still have open enrollment. Okay… hope just gets smaller every week, but there’s you know, anything we can close out is good. So if we have less to send you the better.
Lyndsey Farmer (19:44) Yeah, but it’s okay. We’ll take, we’ll take whatever you got.
Kathleen Reynolds (19:47) I love you. And the other thing that I really need to and I know you spent a tiny bit of time with me on the report builder, but I will tell you, I will be, you know, I am nothing but transparent as I am still struggling on how to build a report for our practices of all approved… or in process enrollments.
Lyndsey Farmer (20:21) Okay. Let’s let me share my screen.
Kathleen Reynolds (20:23) I’m just transparent and.
Rich Weissmark (20:24) You know, Kathleen, one thing that may be helpful is to show Lindsay the rosters that you currently produce, they don’t need to be the same. Lindsay. We just need to get away from the manual production of rosters every two weeks that’s killing her. I think this will be easy. But if you want to see what she does, just but you’re probably familiar. I forgot, you guys have more stories to share?
Kathleen Reynolds (20:48) Oh, my gosh all.
Lyndsey Farmer (20:49) Right. Are you able to see my screen?
Kathleen Reynolds (20:51) I am. Okay. So.
Lyndsey Farmer (20:53) Let me, and we’re.
Kathleen Reynolds (20:56) recording, right? Yes. So, are you recording? Okay, perfect.
Lyndsey Farmer (21:01) So, I, well, it’s actually here. Let me record this part would.
Kathleen Reynolds (21:06) You, would you mind? That would be super helpful. Yep. Oh,
Lyndsey Farmer (21:15) there’s it is recording. Okay, we’ll see. All right. Okay. So, when you go into report builder here, yes. So you’re going to want to go to payor enrollment requests, And then from here, you’re going to be able to choose anything that you want to be on that report. So, I think you just told me you need provider, Payor… and then I’m sorry, what else did you need? Well?
Kathleen Reynolds (21:48) Right now, it needs to be per practice. So it would have to be, you know, a group, right? Profile.
Lyndsey Farmer (22:01) Group profile. Okay? And,
Kathleen Reynolds (22:03) definitely location based. So, what is that practice?
Lyndsey Farmer (22:10) Let’s see facility practices. Yep.
Kathleen Reynolds (22:14) Yeah, yeah. I think we list… lord. Sorry. Let me that’s okay. Let me pull up one.
Lyndsey Farmer (22:27) Do you want their like effective dates?
Kathleen Reynolds (22:29) Effective dates, payor effective date?
Kathleen Reynolds (22:36) Yes, I’m looking at one of my rosters… two, because I worked on them Thursday and yesterday… not like I shouldn’t know them by heart, but they’re all slightly different,
Kathleen Reynolds (23:05) It just seems like every time I tried, I would only get what was in process and not what was already, you know, transitioned over.
Lyndsey Farmer (23:14) Oh, okay. So, you want to know about the, everything? Yeah.
Kathleen Reynolds (23:19) I mean, when, what we share with the practices they use… so that they at a high level, know what payers, you know, they can see… members, right? And yeah. So this is giving us just what’s in process. All right. So.
Lyndsey Farmer (23:47) Give me a minute. Let me see if I… can pull the other one, let’s see.
Lyndsey Farmer (24:06) So, if you go to your provider summary… let me see.
Kathleen Reynolds (24:14) This?
Lyndsey Farmer (24:15) Is just going to give you for one provider at a time… let me see.
Lyndsey Farmer (24:42) I don’t think that that’s what you’re going to be looking for. Let me go here for a minute and see if.
Lyndsey Farmer (24:57) So, in enrollments here’s, all your active ones?
Kathleen Reynolds (25:01) So,
Lyndsey Farmer (25:02) you’re able to export right here? Yes. So now, it’s going to create a file that’s going to come to your email. So, let me show that to you and see if that’s what you’re looking for because you might not even have to create anything. It might be just this simple, okay?
Kathleen Reynolds (25:20) Well, I have used that before and I use it, right now, I use it to manually update the rosters for the providers that medallion is processing because it gives me good information. But the key factor, is, you know, there are, you know, 20, I think groups that I’m doing this for and that would still, I’d still have to do everything that’s in process. And then everything that’s complete and that would tie up my time unless we can automate that export.
Lyndsey Farmer (25:59) Okay.
Kathleen Reynolds (26:01) Does that make sense? Yeah.
Lyndsey Farmer (26:03) Let me, let me see. So you need, let’s see. So you need a report with both.
Kathleen Reynolds (26:12) Correct. In.
Lyndsey Farmer (26:14) Process and completed. Yes, that shows the practices. Yes. Okay.
Lyndsey Farmer (26:30) Okay. Let me see. I will take that back and see if we can figure that one out. Okay?
Kathleen Reynolds (26:38) All right. Because I do, yeah, I do like that export because I’m like, great, this gives me like a lot of information that I need which is great. Okay. And sometimes, you know, I do it by provider too to, you know, get to the details of just those providers. But yeah, it would be really helpful if I, if we could do, somehow figure out how to do both and automated. So, I’m not spending because right now, I spend about an entire day updating these things. Yeah, you know, and we would just like to see if we can, you know, automate it and send it out to the practice. And that was my other question. And I think Lindsay you said yes. So in order to automate these to the right people say, like, you know, the, our practice managers or our rdos regional… team, they would have to be users of medallion, correct? Correct?
Lyndsey Farmer (27:41) Okay. All right.
Kathleen Reynolds (27:42) And so there wouldn’t be a possibility to send them to generic email boxes.
Lyndsey Farmer (27:50) So you can send the report that you get to whoever you want to, okay for it to automate to come out of medallion, it would have to be somebody that we pick, correct? Okay. I.
Kathleen Reynolds (28:03) gotcha. I gotcha. Okay. All right. I just want to make sure I understood that. So we have just a couple things to do, but, all right. Okay. I think that’s it for me right now. Okay. Sorry, that was probably a lot.
Lyndsey Farmer (28:18) No, no, that’s totally fine. We’re here to get you set up for success and to build a partnership. So, yeah, you’ve got work to do.
Lyndsey Farmer (28:28) I wanted to show you one thing quickly. Yes. So possibly… let me see. Yeah. So in your we’ll take possibly in your meeting invite, yes.
Kathleen Reynolds (28:46) There?
Lyndsey Farmer (28:47) Is something that looks like.
Lyndsey Farmer (28:55) This.
Lyndsey Farmer (29:00) So, it’s going to be, it’s going to look like this in the meeting invite. This is going to be our agenda. Oh.
Kathleen Reynolds (29:07) Okay, going.
Lyndsey Farmer (29:07) Forward. So if anything you guys want to discuss, you can just pop it on this agenda ahead of time. Oh, perfect. Yes. And that way, it will give me some time to research it and hopefully have answers before our meeting. Oh,
Kathleen Reynolds (29:21) that’s fantastic. Okay, great. That’s awesome. Yep.
Lyndsey Farmer (29:25) That’s embedded into the meeting invite. Okay. It’s labeled notes, phynet medallion. Okay. So, yeah, utilize that put anything, any topics that you guys want to discuss on there? Great. I will update it with topics that come up throughout sure on my end. Yeah, but yeah, that will give us, oh, that’s.
Kathleen Reynolds (29:46) perfect. Lindsay. Thank you.
Lyndsey Farmer (29:48) Yeah, no problem. It kind of gives us a little bit of structure going into, yes, yes, yeah.
Kathleen Reynolds (29:53) No, no, like surprises, right? There still might be surprises, but that’s okay. It’s good to see if we can plan ahead so that everybody’s prepared. So, thanks, thank you. That’s awesome.
Lyndsey Farmer (30:03) Yeah, no problem. All right. Well, I hope you guys have a great rest of your week. I will look into this report and send you a follow up on that. And if anything comes up between now and then, please don’t hesitate to reach out. No.
Kathleen Reynolds (30:18) Problem. Thank you so much. You’re.
Lyndsey Farmer (30:20) welcome Kathleen. Bye, Lindsay. Okay. Have a good week you?
Kathleen Reynolds (30:23) Too.
Lyndsey Farmer (30:23) Bye, bye bye.