Transcript
Naomi Denson (00:00) hi, Jacqueline?
Jacqueline Jones (00:05) Nope. You’re on mute? Okay. Sorry, how are you? Good?
Naomi Denson (00:08) How are you?
Jacqueline Jones (00:10) I’m okay, Naomi, I’m okay. Hanging in there, hanging in there, trying to anyway.
Naomi Denson (00:19) Let’s see, Heather and Tracy are here.
Heather Beadles (00:30) Hello? Hi. How are.
Naomi Denson (00:36) you ladies doing? We are doing great. I love that.
Tracy Sanders (00:44) I hope I would just set the scene by saying, I hope this is a much calmer meeting.
Naomi Denson (00:49) I, you will be my favorite person in the whole world. Yeah. But, but yeah, Heather had reached out and said that you guys wanted to set up, some separate time to talk through the payor enrollment.
Heather Beadles (01:06) Yes, yes. I figured there’d be a lot.
Naomi Denson (01:10) Less people. You guys don’t get much time to speak in the other calls?
Tracy Sanders (01:12) No, no, so.
Naomi Denson (01:14) Yes, definitely. Good. That we’re that we’re doing this… pulling up the contract. I think.
Heather Beadles (01:23) I have most of it figured out, but there’s a, I want you to go ahead and do whatever you need to do because, I think.
Naomi Denson (01:31) I have, yeah, no, I was just looking at the contract because currently, you’re only contracted for us to do revalidations. Originally, it was for facility revalidations. And then the more we talked about it, we determined that you had group enrollments and not facility level enrollments?
Heather Beadles (01:49) That is correct. Yes.
Naomi Denson (01:50) Okay. So, why… oh, I must be in some other organization and some other page, it’s like why does it show you don’t have group profiles? Because I know you do. Yes. Okay. So we’re on the same page there? What questions do you guys have for me? Do you have any immediate needs for any group enrollment revalidations… that you’re anticipating?
Heather Beadles (02:21) As of this moment, no, but with that being said, I know that when I first joined in October, it seemed like November and December. I did a lot of them. So I just want to be make sure that so like I know for instance, if I’m looking at Florida blue for one of our locations or practices under east central Florida that I know in three years, they’re going to need to do this again. So when I go in, I can just put that revalidation date on there. I figured out where I can put that in there. And then in two years or whenever from now that you will, how does that work? I guess? Because I know some may be coming. But until I’m new enough here. Not really sure where all of these are falling. I’m going to try to find those dates and get those in here. But is it automatically triggered? Do I trigger? I mean that’s kind of where I’m at.
Naomi Denson (03:22) So it does not automatically trigger. So you get a notification from a payer saying your revalidation is due by this date or you already know that it’s due by this date. You’re going to find the easiest way is to find the existing enrollment for that group. So you’ve got your groups or you can do it through the group profile. So going into a group profile, payers enrollments for the existing enrollments, you can filter this by group, which I think they’re all group. We didn’t load any provider information since we’re not doing those, but just find the existing enrollment. You need the revalidation for you’ll. Hover over these dots over here and click request revalidation. Okay. When you do that, it’s going to pre populate it with that enrollment’s information. It’s going to show you all the practice locations associated with it. And then all it’s going to ask you is, have you received a notice? Did you receive a letter or an email saying that this was due? If you click? Yes, you can attach that and share it with us. If no, we’ll do the outreach to the payer, follow standard revalidation processes for that payer and get it submitted. Perfect. So, yes or no. Either way, we will get it out the door. Just sometimes there are some payers that will send like some kind of code or special application or, you know, something specific around what’s needed, but you can request it through the existing enrollment or through the request tab up here. Request revalidation. When you do it that way, you’re just saying medallion’s owning this and you choose which enrollment under that group that you want. Okay? And then still the same question here.
Heather Beadles (05:03) Okay. So then taking that one step further then, so say, for Florida blue, we have that group but say there’s a few different dates that certain practices came online. If I’m only doing like say five of the nine practices or the eight practices in that group? Does that just all come with that request for validation? And, you know, the letter states that say town center imaging needs the revalidation. But like new Smyrna beach is okay?
Naomi Denson (05:34) So, you can put, so editing this existing enrollment. So we have them loaded, okay, buried by location with the different effective dates you can put in the separate revalidations, revalidation dates here by practice location. Okay? And then I believe I have not actually seen this done request for validation.
Naomi Denson (06:04) I don’t know if you can remove them here or if it will only request, you can put, yes, and then you could put just put notes in here that say we’re only revalidating, these locations at this time.
Heather Beadles (06:17) Okay. Perfect. But.
Naomi Denson (06:19) Yeah, it does break it out. So when we get those approvals, we’ll only update the revalidation due dates. Okay? That we get back for those specific locations that were approved.
Heather Beadles (06:31) Okay, perfect. Perfect. So, yeah, like I said, of course, you know, when I first came in, they were like backlogged and everything. And now I’m like, okay, so I’m expecting some more to come in this summer just based on some of our contract dates, but I don’t have any in the wings right now and I wish I did. So I could just go ahead and work through the process… but I do still have some work to do in here. Obviously, I need to finish profiles and put those dates in there. Yeah, because I know some are going to be coming up and some, like I said, I just did. So it is what it is. So, yeah.
Naomi Denson (07:04) And I know most payers aren’t they don’t give revalidation dates early. It’s just when you get the letter that’s when it’s due.
Heather Beadles (07:12) That’s when it’s due. Yep. Okay.
Naomi Denson (07:14) So, yeah, just make sure you can add it in here when you get that notification. So we know when it’s due. And then you can request the revalidation and then our team will take it from there. Okay? If it does break down or is nuanced by specific practice locations, just make sure you put that note in there. When you’re submitting the request.
Heather Beadles (07:36) Okay, fantastic. And then also for the team, I noticed that when it breaks out into each of the locations, there’s an area to upload documents. Is there anything in particular that would be helpful for them? Or is that when I request it? And I upload the document to the request that’s where that goes, so.
Naomi Denson (07:56) Yeah. So you just put the request for like if you received a notification about the revalidation, that’s where you would put that when you’re making the request, okay? As far as the group profiles, it’s already going to flag everything that we could potentially need as a required document, which looks like they’re all here anyway. Okay. Bank letter, W, nine forms, irs letters, all of that depending on the payer and what we’d need there. So we should be good to go there. If there is anything else that they ask for that we don’t have like disclosure of ownership form or something like that, we’ll fill it out as much as possible, and then we’ll task that back out to you to complete.
Heather Beadles (08:32) Perfect. Okay. Honestly, that is, that was the big thing the big questions that I had. Like I said to me, it’s pretty self explanatory on what needs to be done. But just a couple of those nuances is all I had. So, okie. Dokie.
Naomi Denson (08:54) Heather, are you good? Was that, Heather? That was talking or was that Tracy?
Heather Beadles (08:57) No, that was me. Thanks Heather.
Naomi Denson (08:59) Okay. I wasn’t looking at my screen, so I didn’t know who was talking. You guys don’t talk much?
Tracy Sanders (09:03) On the call, so.
Naomi Denson (09:05) I don’t know your voices.
Heather Beadles (09:07) No, no, we don’t we just put it on mute and just sit back and enjoy.
Naomi Denson (09:14) Enjoy.
Tracy Sanders (09:16) Enjoy. Yeah, kind of rude. We both are laughing, Naomi because Heather’s worked for me in two other positions in the past but we worked for a software development company… and we did implementations we,
Heather Beadles (09:34) did implementations, and I was a trainer?
Tracy Sanders (09:36) We feel your pain.
Naomi Denson (09:38) I was like, so you feel for me? Oh?
Tracy Sanders (09:40) Totally… just a level set. I have as of the end of last week taken over the credentialing team. Okay, they have moved underneath me out from underneath Chris… full transparency. Okay. I know nothing about credentialing… I’m learning, but I do, I like, I understand software and I understand medicine. So I’m going to try to get this a little more organized as we move along. We do have like some major projects here… going on and I’m trying to get these profiles completed so we can start moving everything your way as fast as possible. And it’s why I met with like nobody had real ownership of all these SRS radiologists, it was actually outsourced to a different company and we have just given them their 30 days notice. So that’s the piece that I’m trying to get organized right now with the, I mean SRS is really just right, a separate division of us. And so true transparency, Vicki deb nor Sandy have ever managed any of those physicians. There are some of their physicians that work for SRS. So it is hard because the way this organization is set up there’s the lines cross every which way and it gets pretty confusing. But I’m working with that SRS team, they may even end up pulling in a couple of other people like a, the physician recruiting their person… that does physician recruiting. Typically when she’s recruiting for their practice, she’s the one who’s been gathering all of this information. Well, kind of I just found that out today.
Naomi Denson (11:41) So for the providers?
Tracy Sanders (11:42) Yes, for the providers, so it’s when, I mean, I know these girls are kind of they’re not kind of they’re spinning, A lot of it is, I think it’s a combination of lots of things, right? A lot of it at first was they… kind of got blindsided, they weren’t involved in any demos. It’s like, oh, by the way, here’s, this new medallion and they saw it as now they’re taking your job. So we’ve kind of gotten past that a little bit. I feel like we’ve got a variety of things. Obviously, I feel like Vicki’s got buy in now. Deb’s a bit of a struggle, right? Because she doesn’t understand technology period.
Naomi Denson (12:25) I’ve gathered that.
Tracy Sanders (12:28) That’s really hard. I mean, it’s really hard because nothing’s intuitive to her. And honestly, this is like the most intuitive software I’ve worked.
Naomi Denson (12:36) With, yeah, that’s kind of where I’m struggling because some of her questions, I’m like, what do you mean? I’m like you’re making it harder for yourself? Yes, if.
Tracy Sanders (12:45) you can picture this. And I was just told this like she’s worked for the company for 38 years and in her office is file cabinets full of paper. So that’s what she’s been used to. So, this is all very new to her. And right, right, right. Sandy worked for the Tampa group. We pulled her underneath me either. I don’t know much. I don’t know much about her. I know she’s got pushback on hospital stuff, but.
Naomi Denson (13:17) Yeah, she was kind of… I just remember, there were several calls where we would ask her about her things and she’s like, oh, no, I’m going to do that. I’m doing that and I was like, but I think the whole point is for you not to.
Tracy Sanders (13:31) It is, it is and I’m going to try to slowly straighten it all out.
Naomi Denson (13:37) Yes. Yeah, that would be beneficial across the board letting us, you know, because I think that the general idea was to centralize the processes and make them, you know, everybody, I think everybody on the different teams over there were doing things a different way or this kind of, but yeah, we’re still a little… not unsure but, you know, normally, we don’t have so much pushback.
Tracy Sanders (14:03) about.
Naomi Denson (14:04) us reaching out to the hospitals and trying to, you know, gather the processes because, you know, I’ve asked for processes multiple times for the different entities and been told that there are none, you don’t have any to share. Yeah. So.
Tracy Sanders (14:20) And I.
Naomi Denson (14:21) don’t know. And then Vicki got upset, so we’re like, OK, so we can’t reach out for anything… but.
Tracy Sanders (14:29) Then deb asked today if y’all can, if we can, right? Yeah.
Naomi Denson (14:36) And then at the beginning and up until today, it was, do not initiate any reappointments or anything until we ask. And then it was, there was some that wanted us to complete the application task, to admins, have them review make sure we did it correctly. And then they would let us send it to the provider. And then there was can’t even remember they all talk at the same time. I know there was one person that was like, what if I just want you to send it to the provider and like we’re like, why are you doing that? Why do you have to task it to us? And we were like, because you just told us you wanted us to do.
Tracy Sanders (15:07) That, so, let me ask you this because this is, you know, we are all on teams. We’re not on zoom, at our organization and in teams, you can actually raise your hand. And I don’t see that option here because that was one of the things that I was going to talk to the team about. I was just like, you know, what? Y’all got to quit talking over each other, you need to, you need to raise your hand, but I don’t see that option.
Naomi Denson (15:39) There is, so if you click react, okay?
Tracy Sanders (15:41) I was scared too. I was like, is that going to automatically send a heart to somebody?
Naomi Denson (15:46) And it gives you the option to raise your hand?
Tracy Sanders (15:49) Do you feel like that would be helpful for you?
Naomi Denson (15:54) It would, if they’re going to do it, I don’t care.
Tracy Sanders (15:58) What they’re going to be? Okay. Yeah, that’s just life.
Naomi Denson (16:02) Yeah, it’s been a little difficult with, you know, getting sidetracked and pulled in a 1,000,000 different directions because it’s like, oh, here’s, the thought on this based off of a very small piece of what you just said, and then we just get completely derailed. Yes. And sometimes I get off of these calls and I’m like what just happened?
Tracy Sanders (16:23) I know, I mean, the other thing that I notice a lot, right? And it’s because I think she’s trying to be helpful, but it’s not really helpful. The minute deb starts talking, Vicki starts telling her what she needs to do instead of letting deb ask the question and letting the trainer train her, yeah.
Naomi Denson (16:46) And, and I’ve had that with other customers too where, and what seems like it doesn’t happen so often but there’s a lot of like internal conversations, for that side that should be taken off of the call. And then, cause, I mean, this is the only group that I have to consistently have an hour long call with all of my other implementations are 30 minutes a week and, you know, we jump off async but at the very beginning of this implementation, deb was emailing me like 20 times a day. Oh, yeah. That’s why I created the tracking sheet and I was like, please just put them on here because I can’t keep up.
Tracy Sanders (17:22) Yeah, yeah. So I’m going to try to implement some of those things that I feel like will be helpful. At least that may cut out, you know, deb’s still going to ask. She’s going to raise her hand. She’s going to ask the question, but then that will quit Vicki from probably answering the question instead of you and feel free if it’s something like I think sometimes she’s answering it because maybe we do have some internal stuff but you’re always free to go that’s you know, it may depend on your own internal processes. And maybe y’all want to talk about that after the call, whatever.
Naomi Denson (17:59) Yeah, for sure. And just with that said, you know, the team started submitting appointment requests today or reappointment requests today. They’ve got the licensing requests going. You guys will start submitting payer enrollment requests as needed. The only thing left to go live with technically is enabling the caqh management for any providers. Yeah, those SRS providers. Yeah. But in reality, probably in the next week or two, we can start wrapping up and we can wrap up implementation and hand you off over to Jacqueline. Okay? As your engagement manager. Yeah. So we’ll gauge, you know, general training needs if anybody needs a refresher or, but you guys, one good thing is you guys have a lot of people that are in the platform and actively, you know, if somebody doesn’t know how to do something, their chances are that somebody there can be like, hey, yeah, no, you just do it like this or whatever your processes are on submitting these. But for any of the entities that deb was talking about earlier today about wanting the auto reappointments re, enabled, just need her to let me know who those are. So I can turn it back on the backend and those reappointment requests will be generated automatically and take some of the manual work off of her. But we turned them all off because we were told not to initiate anything.
Heather Beadles (19:22) And honestly, I’m of the opinion and Tracy, you and I need to probably talk a lot about this but they should all be turned on until we’re told.
Tracy Sanders (19:29) Otherwise, I think so too.
Heather Beadles (19:31) And that’s what my opinion is. After listening to all this. I was like, why are we making this hard?
Naomi Denson (19:38) Yeah. And just the processes of, you know, us not being able to reach out to the hospitals because we reached out to the one just as a test and, you know, to build a sample sop. And then the hospital reached back out to Vicki and then Vicki was like, why are you doing this? So I don’t know if it’s a hospital preference or if you guys just need to notify your contacts at the hospitals that we’re taking over the work and to expect outreach from us. Yeah.
Tracy Sanders (20:03) That has not happened. I know that. Yeah… I’m writing some stuff down too because I may bring some of this up in the executive committee on Thursday.
Naomi Denson (20:19) Oh, yeah. And I saw that Scott was able to join the call today.
Tracy Sanders (20:23) Oh, yeah. Well, because Scott’s having to go in and do his SRS himself. So we have time, we have time set aside tomorrow for us to try to get. And that’s why I said part of me getting, I think we’ve got two hours on the books for tomorrow trying to get his positions organized. And then we will be marking those ones that we want you to manage caqh. I will ask this question like, I know that you emailed, I know deb asked the question about the guys that signed it, and the answer is that we just don’t have to turn it on. My CEO is completely freaked out about that. She actually didn’t even want us to go live unless y’all removed the caqh attestation for fear that somebody might actually click that I really loved your idea about hiding that. But when you, especially when you’ve got somebody in there that is not software savvy, yeah.
Naomi Denson (21:23) And that’s why I was saying that because deb is the only one that has accidentally enabled several providers?
Tracy Sanders (21:28) Yes. Yeah. Is there any way to blow away those… attestations where they did attest to it and us have them do new ones to?
Naomi Denson (21:42) Clear the agreement that they signed? Yes.
Tracy Sanders (21:46) I have.
Naomi Denson (21:47) To ask if not, had that come up before of.
Tracy Sanders (21:51) course.
Naomi Denson (21:53) Okay. I can definitely ask if there’s any way to wipe those providers or any providers that signed it, but chances are that there’s probably more providers out there that have signed it and they are just, you know, going through the motions. It just wasn’t deb, you know, yeah, like.
Tracy Sanders (22:13) I don’t know well and that.
Naomi Denson (22:15) Is why my CEO told me to audit and monitor every provider even after they’ve logged in and seeing what they’ve signed et cetera. Yeah… I’ll have to see that agreement used to have an optional tag on it like the optional fields in their profile, and I don’t see it anymore. And I don’t know if at some point it got removed… or I’m trying to let me see. I’m going to hijack as this provider and see.
Naomi Denson (22:55) It doesn’t show.
Naomi Denson (23:00) Yeah, it doesn’t show it as an optional thing anymore. So let me find out why that went away too… but definitely can look into seeing if we can wipe the agreements. But yes, as long as it’s not enabled, we’re not touching it. The only reason we’ve touched caqh is if one they are enabled for caqh management or two, we are doing individual provider enrollment submissions which you guys aren’t doing with us and you aren’t contracted for, then our team would review caqh to update, you know, expired licenses or things like that would delay an enrollment from processing.
Naomi Denson (23:36) But we’re not doing either of those things unless they are requested. So just because they sign the agreement, there is nobody that is going to… do it. I.
Tracy Sanders (23:47) Understand what you’re saying? I fought the battle with my CEO, but she, yeah, she was adamant that was actually adamant that we not even start doing, sending any of those to the physicians until that was removed, and I had a conversation with Jack about that, but I guess I wasn’t on the call the day before and you told them to just go ahead.
Tracy Sanders (24:07) So they had already sent it out to all the doctors at that point. So I kind of couldn’t back up from there.
Naomi Denson (24:12) Yeah, that’s what?
Tracy Sanders (24:14) Concerns me. It is, it’s concerning that. I know that they have signed some because she was already like, no don’t even go live until that gets removed.
Naomi Denson (24:24) Yeah, because we can’t actually remove the entire thing. But there did used to be an optional tag and that was another part of the custom invite that I had said you guys could create and send out that saying, you know, don’t sign this, don’t do this part. We’ve already done your profile for you… and interesting.
Tracy Sanders (24:44) When I, when I went back and talked to the team about that, they were like, no, there was no, there was no custom letter. All it was a changing and putting our letterhead at the top, our logo at the top and I was thinking that isn’t.
Heather Beadles (24:56) what I heard that’s not what I heard either. Yeah, no.
Naomi Denson (25:00) I think there was a few weeks at the beginning there where I was consistently asking for it and they were like, no, like it just kept either being ignored. And then eventually I got sent a logo and I was like, so we just want to put the logo on our standard invite and they said, yes. So, okay… I just went with it. I was like, okay, cause I mean, not every customer does want to customize, but.
Tracy Sanders (25:23) You’re.
Naomi Denson (25:24) doing this much work on behalf of the providers, yeah.
Tracy Sanders (25:30) And even.
Naomi Denson (25:30) the samples that I sent over, do say that like they like one of the samples is another like from another customer that I’ve implemented that they were going in, doing the profiles for them.
Naomi Denson (25:40) They didn’t want them resyncing their caqh, they didn’t want them doing this. They gave them specifically the steps that they wanted them to follow, which agreements they wanted them to do et cetera. So that it was all there.
Tracy Sanders (25:54) But Heather, do you know if you have a copy of that email?
Naomi Denson (26:00) I can send a sample. Yeah, I can send that to you.
Tracy Sanders (26:05) And then another quick question because I didn’t even realize that they were doing this because they’re micromanaging… everything, right? So, the physician’s email that they put in is not the physician’s email. It is a credentialing email that they set up on behalf of each physician. So that… all email gets routed through them. And… then they forward to the physician. So, my CEO was like absolutely not, but of course, by the time I took over this team, they had already sent out the invites which was under that credentialing email. Wait, whose idea was.
Naomi Denson (26:50) that?
Tracy Sanders (26:51) Ah, yeah. This is, no, this has been, this has been what they’ve been doing all along. Like they’ve had these.
Naomi Denson (26:56) Emails created all along. Oh, okay. So this was when they just did this, for the.
Tracy Sanders (26:59) No, they did not just do it for your application. They’ve had it all along. So, any, anybody that asks for the physician’s email and it has to do with credentialing, they give them their credentialing email. So it actually comes back through them and then they micromanage it to the.
Naomi Denson (27:14) Physician. So these are credentialing emails only that are specific to individual providers that are routed directly back to the team?
Tracy Sanders (27:23) Yes, exactly. Okay. Got that.
Naomi Denson (27:26) Are they then logging in and signing on behalf of the provider? No?
Tracy Sanders (27:30) They are not, what they were doing was taking that email and then forwarding it to the physician and saying, and then saying, do not sign the caqh… like go through the caqh, so, instead of just using your email and customizing it, it’s all sent to them, and then they’re having to forward it along. Okay. Yes, I know, absolutely crazy.
Naomi Denson (27:57) They just created extra work for themselves.
Tracy Sanders (27:59) Yes, they did a lot of it, but at the point that I took over, they had already sent a bunch out. So I couldn’t I guess my concern is I can go in there and I can update. And I had this conversation. I was like no, y’all got to get all those credentialing emails out of there. I need you to update it to the physician’s real email. But when you do that, I think it, okay. Number one, the doctors created their login under whatever all it.
Naomi Denson (28:30) Does is change the username login that they use. So if you change their email address, they’ll just change the email that they use when they log in as their username.
Tracy Sanders (28:41) So, it syncs up like it changes their username automatically.
Naomi Denson (28:46) You change the email on their member profile from the members tab. Yes, it changes the email that they use to log in, but they shouldn’t have to set up an entirely new profile or anything. Okay? They wouldn’t have to be re, invited. They just change the username that.
Tracy Sanders (28:58) they use to log into that email. Okay? And are there? Okay. So, and you know, this was their stance too, but this is the only email that is ever going to be sent to the doctors.
Naomi Denson (29:10) So, there are automated email that go out as reminders for tasks and profile completion. They can turn those off directly in their profile. The team can turn them off for them. There’s a few that I can blanket turn off like task reminders and things like that. But since we’re no longer, we’re only going to be tasking to the admins, they shouldn’t be getting those, but they would get like a weekly user report outlining upcoming like licensure verifications, or, you know, if something expires in their profile… or they have missing information in their profile that still needs to be completed. But as long as they have a complete profile, the only notifications they would be getting are expiration, notices. They may get, well, we’re not doing payor, enrollments. I have a whole sheet that I can share with you that outlines all the automated emails. Okay?
Tracy Sanders (30:08) I thought I had sent before, would we ever be sent anything something directly that you need them a task that you just like this, that they have to sign themselves? The only thing?
Naomi Denson (30:22) Would be the privileging applications which we were talking about, you know, sending to the provider to review and sign their like the dop forms and things like that within the hospital application.
Tracy Sanders (30:32) Okay.
Naomi Denson (30:36) But for hospital appointments, you know, they have to sign that, but we’re tasking those to admins first currently. Okay? And, the admins can see all of the tasks, whether they’re for a provider or an admin.
Tracy Sanders (30:50) Anyway, yeah, that’s why we’re like, why are you not using their real email because you can see all their tasks? But I don’t think they’re getting that concept like they’re just starting to get that concept right today, as they were like, my God, you’re assigning me all these tasks. Yeah, we just assigned them a lot of work to do and they can’t do it. Yeah, they’re like,
Naomi Denson (31:13) well, why do I need to do this? And I’m like because you said you,
Tracy Sanders (31:16) did you said you needed all this?
Naomi Denson (31:19) I know why am I getting all these notifications? Because you asked us to task to you first because you didn’t want to provide like, yeah, I have a lot of customers that just don’t want their providers to have to do anything. And I’m like they have to have some sort of responsibility. Yeah. It’s you know, I mean, some organizations make it part of, you know, the provider’s responsibility and expectations that they will sign and complete things that they need, to be appointed or enrolled, or whatever. You can’t do everything for them. Because one that’s not legal and two, yeah to, you can’t answer everything for them, like disclosure questions. They, they have to answer those. At some point, you can’t just assume, right? Especially a new provider, you can’t be like, yeah, I’ll do all this for you but, you know, there are, some things that, they just need to own on their own. Yep. Okay.
Tracy Sanders (32:14) So, you don’t see any real like you don’t see any problem with me having them change those emails? You don’t think it’s not going to cause any problems.
Naomi Denson (32:23) No, I mean, yeah, depending on the report or you have with your providers and, you know, the understanding that they will monitor their emails, and help them.
Tracy Sanders (32:35) That’s part of the problem. Yeah, that is part of the problem.
Naomi Denson (32:38) Yeah, there’s probably been a lot of handholding and.
Tracy Sanders (32:41) You know, there has been a lot of handholding and I’m not going to sign anything unless Vicki tells me it’s okay. That’s kind of how it has been. Yeah. Yeah… no.
Naomi Denson (32:53) If that’s how, if you guys want to update, their emails, there won’t be any like extra setup or anything like that. They just change the email that they log in with to their medallion user email. Okay? All right. But yeah, that makes sense now that, you know, they aren’t actually getting any of these emails directly. It’s so.
Tracy Sanders (33:14) That’s why there’s a lag?
Naomi Denson (33:16) Yeah, because the admins, when there’s a provider task, admins will get a report too of all of the provider tasks. So, they’re getting double emailed because all of the emails, okay?
Tracy Sanders (33:25) Yeah. Huh.
Naomi Denson (33:28) Yeah. All right. They really just swarmed their inboxes with this.
Tracy Sanders (33:33) I know it’s job security.
Naomi Denson (33:36) Yeah.
Tracy Sanders (33:37) Yeah. Whew.
Naomi Denson (33:39) Okay. Yeah. Let me know if anything changes there on, you know, tasking providers directly or, you know, you guys are going to change the emails to them and want us to start tasking certain things like for licenses or appointments directly to providers to start out with. But, yeah.
Tracy Sanders (33:58) I mean, I’ll get it figured out. It may just, it may take just a minute. I wish they had been underneath me from the beginning but we’ll see, we’ll get it figured out.
Naomi Denson (34:07) Yeah, we’ll get it straightened out, but, yes… let me know if there’s anything else I can do. Yeah, I’m happy to implement the raise your hand until you’re called on. Yeah, no problem. But, yeah, let me know if anything else comes up that I can help with. I appreciate you ladies.
Tracy Sanders (34:28) Absolutely, Naomi. I appreciate.
Naomi Denson (34:29) You hopping on with us absolutely anytime?
Tracy Sanders (34:32) Okay. Y’all, have a good day. You too. Bye bye.