Transcript
James Donachie (00:00) hey, James… damn, you don’t have an updated background for the next, like what’s going on over there?
Ashley Griffiths (00:11) This kind of worked for Easter. We’re still kind of in that.
James Donachie (00:14) Yeah, we got, we have the orthodox and it’s still spring. We have the orthodox Easter too. So, yeah, and,
Ashley Griffiths (00:20) it’s still springy. So we’re good. I,
James Donachie (00:22) know, I’m just, you know, you guys just have like every holiday covered with the background. So like I was expecting maybe like a masters themed, you know, for the golf this week or like March madness for the finals ending?
James Donachie (00:41) Hey, Ashley.
Ashley Griffiths (00:43) Hey, good afternoon.
James Donachie (00:46) How, I mean, this has to be like the best week ever. Oh.
Ashley Griffiths (00:50) My gosh. You have no idea. Like I wasn’t even expecting that email, I mean.
Ashley Griffiths (01:01) So, I was expecting maybe a response like very end of business day yesterday, but most likely today. And so when I saw that email pop in my inbox at 10 four am. I’ll never forget the time. I literally had tears in my eyes. I was like, what?
James Donachie (01:17) I made.
Ashley Griffiths (01:18) Jennifer, wait. I didn’t tell her right away. I saw that she had just hopped on like a block two, like one hour block meetings and I sent her a really cryptic message and I was like, hey, good morning. Can you give me a ring? When you get a few minutes? That was me. And then, so she finally called me and I was like, just give me a minute. I just have to share my screen and, you know, show you something, talk through something. And she’s like unless it’s an npdb approval, I don’t want to see it. And so I brought this up and she literally jumped out of her chair like hands overhead. It was awesome.
James Donachie (01:58) That’s amazing. Yeah. What a relief. Yeah. And so we have on our end, we got, your id and access. And now what they’re doing is today and I caught up with merit this afternoon, they’re reconfiguring your files so that they will now pull an npdb so they’re like disabling the configuration. And then they’re going to do like a QA coming up on it here. And then just to make sure everything like pulls over and it looks good. And, Amy, decook and merit are going to be doing that. And then, and then it will be live. They’re not expecting any issues but that’s just kind of that’s the steps that they’re doing because, and the only reason why they’re like… they want to do the QA is not because they’re in PD, like they’ve just never switched it from someone in your guys’ situation over. So they want to make sure there’s no like mess… that like the, our engineering team. They call it the epd team here. Like there’s nothing that like should have been removed to make the file. So they’re not like perfect. Okay. And then the one thing I was thinking about was, I don’t know because it’s like where I just wrote some of those notes for you for the keystone, but now you, I don’t know if you want to, how far along we are in it. But once we get those files, like it might not make sense anymore.
Ashley Griffiths (03:39) Yeah. I actually haven’t sent it over to them yet because they haven’t responded to me. I just followed up on them just on like the stuff that I already sent to them.
James Donachie (03:46) Okay. I didn’t want.
Ashley Griffiths (03:47) to like pile more stuff on them. And then, you know, it’s keystone. So they can’t really handle too much at one time. So I kind of just have it in my back pocket. Once they respond, I was going to send it. So like we just hold off.
James Donachie (04:00) Okay. That sounds, I mean, that works for me. That’s so funny that you said that about keystone because like with all my other clients too, it’s like there’ll be like one problematic payer for like whatever for all sorts of random reasons. And then all of a sudden, it’ll just like all get solved in like a week. But then they’re like all our payers are like, this is like really well. And then like Texas… you know, Texas blue falls off and they’re like they close their office for 50 days and we haven’t like, yeah, our emails are just going into the abyss and it’s just that whack a mole.
Ashley Griffiths (04:47) But, well,
James Donachie (04:50) I mean, npdb, I think this is gonna, I think the keystone npdb. I think that’s gonna be able to unlock delegation too for more. Yeah.
Ashley Griffiths (04:59) I think so.
James Donachie (05:01) Like your like optum who’s like everyone like… and tricare… the humana, like, I mean, you guys are gonna be able to, I think really, I mean, even Aetna, I know there’s different like the enrollment process right now, but like that’s someone if you get like the amount of that will take place with just getting some of those for all the states would be huge.
Ashley Griffiths (05:28) Yeah, yeah. Agree.
James Donachie (05:31) Well, I know there were some reporting updates.
Ashley Griffiths (05:37) Yes. Can you have those, right? I think Ashley had sent, some notes to us. Okay? So she’s on pto?
Kim Jackson (05:46) First before we get into the reporting notes because we now have npdb the tasks that we’ve been working and the task cleanup file.
Kim Jackson (05:55) Does that mean that you guys are going to go through all of those prior to sending us that file. So.
James Donachie (06:01) That was an update I had from Amy to cook was she was pulling it together. And then after the update, she will last week where you guys were anticipating it this week. She was waiting… she knew you guys were going to get it and so, yeah, she’s going to give us it’s going to take her a little bit of time, but she’s going to give us an updated file for that. Okay? So you.
Kim Jackson (06:26) said, end of this week, we’ll get that or end of next week let.
James Donachie (06:30) Me, let me see if we can, I could get, let me get a date from her. Because you, to be honest, you guys got approved more quickly than I thought. And obviously, I told her there hasn’t been anyone, our CEO knows that you guys got approved for we’ve just shared, you know, we share that we’re like I’m just going all around town just letting everyone know… well, and I’m.
Ashley Griffiths (06:55) sure. It’s for merit and Amy and their teams, like they’re probably wanting to clear some of this out and like move things through now.
James Donachie (07:02) Oh, yeah. Their, their goal is to just get you guys because this process like this is the process that we do tens… of thousands of files a month and it’s like now we’ll be able to put those into that. So, their expectation is that they’ll be able to like your next committee meeting will probably be a longer one because you’ll have good, yeah, right.
Ashley Griffiths (07:29) We can finally get through. I think we’re still only through about a third of our providers. So I.
James Donachie (07:35) I, without like putting too much pressure on like Merrick, because, I don’t know like if… all the files are like good, ready to go. And I know there’s a, there’s… already a batch where we can just do the mpdb and they’re going to become like clean, but then for like the rest of them, I think it’s going to go really quickly because, I see like high volume on other people’s accounts that are like the same standard credentialing as you guys, like they’re able to the automation is like, a lot more efficient. It makes it significantly better that’s.
Kim Jackson (08:21) great. Yes, perfect. All right. So, with the reporting, we know that there was the update, but we just want to make sure that our custom reports are still top of mind for you guys, even with your group update.
James Donachie (08:40) Yes.
James Donachie (08:45) I can go, I can go back. I mean, we still have Justin. I know that he was like he’s working on it. He’s not going away. So I can get like if there’s more on it, the one thing I, it’s submitted, it’s the prior like the primary license update… it is submitted to our team. I know they’re like they’re very busy, but like Nick and I have like it’s logged, it’s like pending review by that team. My like, I don’t know my expectation on like how quickly they’re going to be able to, are… do it, but it’s something that I’ll be able to like follow up with them on it and we can kind of like keep pushing as well. So, unfortunately, a little bit like the caqh thing, it’s like have to follow the channels, and then annoy people until they do it. Well.
Kim Jackson (09:55) You guys have gotten good at that. So you guys can just continue doing it. Yeah.
James Donachie (10:00) We kind of just do the, hey, what about this? Hey, are you guys looking for something to do? Like, what about this? And I just like link the Jira ticket like over and over again?
Kim Jackson (10:09) Yes… perfect. And then next, how is the malpractice fix coming along?
James Donachie (10:18) So, my, let me, I can get another update on that as well. Because… I hadn’t it, I haven’t seen any of, the files. Let me just get like an official update from the team on where that one is.
Kim Jackson (10:40) Okay. Thank you. A few that were completed so we can say that the dba name for the location has been completed, the practice id has been added and then the secondary address is added. But we were curious about why it’s listed as a five column section rather than a one item.
James Donachie (11:12) Yeah. Let’s see. And.
Kim Jackson (11:14) I can send over pictures if that would be easier.
James Donachie (11:16) Yeah, that would help. I’m going to guess that it is directly related to our database and how it’s being displayed in there. But I wonder if I wonder if Justin can merge it. Okay?
Kim Jackson (11:33) Yeah, we can send over pictures and show you exactly what we mean with that.
James Donachie (11:37) Yeah. Is it just like address second line? State? Yeah, it’s the secondary.
Kim Jackson (11:46) City, secondary address, state, secondary street address, secondary line two and then secondary postal code rather than just being the address.
James Donachie (11:57) I’m going to guess that it’s pulling like from wherever it goes like it gets parked in the database like that, which is probably helpful, but then visually, it’s not… okay.
Kim Jackson (12:16) That is our questions. We do also want to just make sure we say, thank you for all of your hard work with these. Thank you Ann, Justin. But yeah, I think the only thing that so we’ll send over the pictures and then just waiting on an update for the malpractice.
James Donachie (12:33) Yeah, I’ll get an update on that and I’ll also connect with Amy to cook. Obviously, I’ll be like talking to her if we’re getting this mpdb set up, but about the tasks. So then that way… that’s clear. And so as both those progress I’ll just keep giving the updates on those. And then for… tomorrow, I got the Ohio… and Connecticut. So I know that’s like technically next week, but we’ll start going through that process and everything as well.
Kim Jackson (13:09) Awesome.
James Donachie (13:12) All right. Well, I know Nick had a conflict today but I’m sure he would have loved to come in and celebrate with you guys. So we’ll have to do it at another meeting. Yes, maybe once you’re ready for committee, is multiple pages of files… then we’ll celebrate and the archive is cleared out. Oh, yeah… we can do two celebrations. Yeah, maybe we can get Nick to send us all starbucks gift cards from medallion. Who knows what we can do there. All right. Well, thank you, James. We’ll see you tomorrow. Yep. Thank.
Kim Jackson (14:04) You. Bye.