Transcript
Peter Bosworth (00:00) hi, Tiffany. Hi, Julia.
Tiffany (00:03) Hi, how are you?
Peter Bosworth (00:04) Hi, I’m well, thanks. How are you? Good. Awesome. Where are you calling in from today?
Tiffany (00:12) I’m based in boise Idaho. Oh, awesome. Nice. Yeah. What about you?
Peter Bosworth (00:19) I’m in Colorado, in boulder, Colorado.
Tiffany (00:22) Oh, Julia’s, in Colorado too.
Giulia Peterlongo (00:25) That’s my normally, that’s I’m in Denver, but, I’m in New Jersey today.
Peter Bosworth (00:32) Oh, nice. Awesome. Yeah, love Idaho did. Yeah, pocatello… I guess that’s kind of far from boise, but.
Tiffany (00:43) Yeah, a little bit. I haven’t been there yet.
Peter Bosworth (00:45) Good riding.
Tiffany (00:47) Nice.
Peter Bosworth (00:49) Well, thanks, for jumping on with us. Yeah, I know there. Yeah. So I’m an account manager here at medallion.
Peter Bosworth (00:59) My name is Peter bosworth, there’s. With the commercial components. Sometimes there are some shuffling around of accounts but it’s great to be connected with you, and appreciate your time. But the goal of today’s call is to, I know, we’ve got about 26 minutes left. So I wanted to share some kind of what we’re seeing in terms of monte nido’s historical consumption against the medallion contract and hopefully discuss kind of what you’re expecting for the remaining the remainder of the year in terms of licensing growth, and provider onboarding, and all of that. So this is my agenda. Is there anything else you’d like to discuss?
Giulia Peterlongo (01:47) Peter? We did send an email to, they told us to send an email to contracts. I think at medallion. Com or something like that. I can resurface it, but to let you guys know that I think our msa goes through January 20 27 or something like that and that, we don’t intend to renew. I’m not sure if that email ever got to you. It feels like a little bit disjointed like you mentioned, so I’m happy to also chat about that, and the reasons for it, but wanted to make sure you had that data point as well.
Peter Bosworth (02:25) Okay. When did you send that?
Giulia Peterlongo (02:29) What was it? Tiffany? A month ago, maybe a little over that.
Tiffany (02:33) Yeah, maybe like a month.
Giulia Peterlongo (02:34) Yeah, I’ll find it and forward it to you.
Peter Bosworth (02:38) Okay. Thank you. I’m Peter at medallion co. Perfect.
Peter Bosworth (02:47) It was sent to contracts at medallion co.
Giulia Peterlongo (02:50) Yeah, we originally sent it to, there we go.
Giulia Peterlongo (02:55) I found it. Okay. So we sent it to Kyle or Tiffany. Yeah, Tiffany sent an email to Kyle who’s Kyle rice who’s someone that we’ve worked with in the past. And then I suggested finding some time to, and Kyle said if you have questions about your contract, just email contracts at medallion co. And so I did that. And I basically just said we are not looking to renew. So I’ll forward this to you right now. Okay? Thank.
Peter Bosworth (03:34) You very much. That is helpful to know. And… yeah, well, Kyle’s… like more involved in the kind of day to day admin of licensing operations. But thank you for forwarding that to me. So I guess is there any like is just with the notice of non renewal? Are you able to share a little bit more about that? Like what went into that decision? Yeah.
Giulia Peterlongo (04:08) I can. And then Tiffany is one of the main users so she can chime in with more information. But at a high level two things one is, you know, we obviously had and you can probably see that, in the overconsumption or consumption data, we had a big year last year and obviously got a lot of therapists and dietician, and medical provider licensed with your guys’ help.
Giulia Peterlongo (04:36) And so now it’s more of a steady state of renewing or yeah, maybe adding licenses here and there, but we definitely don’t have the need that is captured in our msa. And so for us, it would be probably a overspend in paying for all of those renewals and all of those new licenses. And then to be honest with you from a user perspective, it’s the platform is I hear from the teams challenging to use and the delivery or like the speed at which the licenses are obtained. I know there’s always a component that is related to the employee, but it feels very slow and disjointed. And so the service has also not been great from our standpoint. So those are the two main reasons I don’t know Tiffany if there was anything else, yeah.
Tiffany (05:31) We started, I think that’s fair. I’ll just add to the speed cause that’s probably one of the biggest factors for us, right of like incremental costs would make sense if they’re getting their licenses faster. We operate in 29 states. But what we were seeing with our new hires which we decided to test out pursuing on their own that when they were doing it on their own calling the boards, it was going faster. So that was probably one of the biggest reasons I think for us too is like putting more ownership on them and not so much on the system and your team.
Peter Bosworth (06:02) On the providers?
Tiffany (06:04) Yeah, the providers on the virtual team, yeah, exactly.
Peter Bosworth (06:07) Okay. That’s helpful to know. Thank you. I’ll take that back. And so, yeah, moving on to consumption. Obviously, that’s helpful context. Sounds like year two of the agreement was a big year in terms of licensing growth and licensing need. This is just a kind of sketch of consumption to date. All of this is available to you in the platform under accounts. And then usage. And so essentially, we are in a three year contract. The total purchased amount, right is 146. Consumed to date is one 36. And so with about, I don’t know, 10 months give or take left in the contract, there’s 10,000 dollars available in terms of consumption. And so… the big overconsumption obviously happened in year two. And the object of today’s call is essentially to better understand what you anticipate needing between now and January. The one other thing I wanted to call out and then we can kind of pause and discuss this is that in the platform there’s a, if you’re in account and then usage and you scroll down to the bottom, there’s a table that’s called upcoming consumption. And so the upcoming consumption means requests that have been initiated but have not counted towards consumption. So there’s a bit of a delay when because we don’t want you to just like request something and then immediately be count towards consumption. There’s like we basically need providers to give us enough information to even start working the request. And so there’s about 63 license requests that are upcoming?
Peter Bosworth (08:17) 64 new licensing requests and that total would sum to 39,450 dollars. Do.
Tiffany (08:28) The providers, do you guys just start working it when the renewal is coming? Or do the providers need to initiate the renewal request?
Peter Bosworth (08:40) So these are not renewals. These are brand new. These are new license requests.
Tiffany (08:45) Oh, OK. I guess we just need to see those then.
Giulia Peterlongo (08:48) Yeah. And also the new license requests my understanding and Tiffany, maybe you also know this, my understanding is that those could only be submitted by admin. People. Can anyone go in and submit a request? I think.
Tiffany (09:05) They can request their own can’t, they the providers?
Peter Bosworth (09:09) So it says on the request at least in my view, so I can see that it looks like a lot of these were requested by M perlman?
Giulia Peterlongo (09:22) Yeah. OK. So we need to go back to Molly. Can you see when they were requested?
Peter Bosworth (09:28) Yep. So I mean, you know, they’re going to have different dates… but it looks like a lot worth on three five and 129. OK.
Giulia Peterlongo (09:44) Is there a way Peter to, for us to go in and cancel those? And obviously, I’ll ask Molly to do it. But… so.
Peter Bosworth (09:56) Yeah. What we, so I’m glad we’re talking about. This is M perlman, a provider or a?
Giulia Peterlongo (10:02) She’s our chief medical officer.
Peter Bosworth (10:04) OK, gotcha. So the, what we can do is anything that hasn’t been marked as consumed, we can cancel and you will not receive any charge.
Giulia Peterlongo (10:18) But.
Peter Bosworth (10:19) there are certain like looking through them. Yeah, we’ve submitted some applications, so they’re going to count. Yeah, it looks like the majority of them though a lot of them are… we can, yeah, maybe intercept them. Yeah.
Giulia Peterlongo (10:37) That would be great because she was under the assumption that we were under consuming, which obviously we’re not. And so she submitted a bunch that obviously we now need to cancel. And I don’t even think a lot of them, are urgent, so we can absolutely intercept them. Somehow, I got myself locked out of my medallion account. Tiffany, do you know where to find us? So we can walk Molly through it?
Tiffany (11:10) Are you able to show Peter? Like where I could find it like in the reports or is it in like a dashboard?
Peter Bosworth (11:21) So what, yeah, here, what I can, it’s a little… what I can do is, so… the status quo, this different like statuses that we use and this is a little in the weeds. But like there’s the requested date. And then it moves to the next status which would be intake complete, meaning that we have all of the information and intake has been completed. Now, we can move forward with the request. So as I’m looking through in, let me, yeah, let me share my screen,
Peter Bosworth (12:07) There’s about 27 that have not reached intake complete at all. So those would be ones we can stop.
Giulia Peterlongo (12:16) Okay.
Peter Bosworth (12:22) I’m sorry, zoom is.
Tiffany (12:24) Failing, I see the analytics. I see 131 progress and then a 61 new licenses requested.
Tiffany (12:38) I don’t know how to see though because like I’ll see like the provider name, which… and some of them are mine. So like I’m like looking at like Isaiah, he’s mine. I’m like, I’m not sure who would have requested that or if I could see who requested it? Like if it was him… does that make sense? Yeah?
Peter Bosworth (13:00) I can like uncover that information for sure. Just.
Peter Bosworth (13:10) Okay. So… so in requests… there’s 60, there’s these 27 that are requested. So nothing has been done on these in needs client attention. There’s going to be some that… let’s filter for just new licenses.
Peter Bosworth (13:48) And this column here.
Peter Bosworth (13:56) Are going to, if it’s na, then we can stop them. And transparently, I need to export this into like an excel file to do that to isolate those better. But what… I can do is I can send that report to you,
Tiffany (14:13) Okay. And could we, yeah, and then could we send it? And then if we, because with Kyle, I would like message him if someone left, for example, like they left the company. And so I’d be like, hey, so, and so did. And then he, in the back end, you guys would like stop anything that was in progress. Is it similar for these? Like, could we go through them and be like don’t especially on the renewals for my side? Like could we like just message you guys and be like, these are ones we don’t want to, what would be easiest to get the information, I guess over to you guys?
Peter Bosworth (14:51) I think I’m more worried about like the new license requests that are in the platform as requests. In terms of renewals, we’re only going to do the renewals if you’ve requested them, or if the provider has auto renewal, if you’ve turned on auto renewal for the provider, which we can also tell you, or.
Tiffany (15:09) Can we just turn off auto renewal on everybody?
Peter Bosworth (15:12) Yeah. And you, sorry, you might not even have it on. I was just, it’s a feature. Yeah, I would need to go into like a staff view really quick.
Peter Bosworth (15:42) Yeah, I don’t think that you have auto renewal on. So, okay, it’s really just these new licenses. So I guess… what I’ll do is send you the report of all of the new licenses that are kind of yet to be consumed. You can tell me which ones you want to cancel and we’ll get them canceled. And then that’ll give us a better idea of your consumption between now and January of next year. But yeah, we, it does look like.
Giulia Peterlongo (16:31) we cannot go in and just cancel them Peter.
Peter Bosworth (16:36) You can, if you select the ellipse, like the dot on the right side of any license request. Yeah, there’s like a support feature.
Giulia Peterlongo (16:50) Do you have that? Oh, there’s a support feature? Yeah?
Peter Bosworth (16:54) And then you can just request to cancel that license request. Got it. That might be the best way because it happens on the individual license level. Does that make sense?
Giulia Peterlongo (17:09) Yeah. Some of these were requested, looks like a long time ago. And so, I guess they never started. At least when I look at the 27, I finally got myself into the portal, let me share my screen actually if I can.
Peter Bosworth (17:26) Yeah. Exactly. Those look like they’re all from 20 24, 20, 25.
Giulia Peterlongo (17:30) Right. So, I think I can say quite confidently that those 27 can all be canceled right now because they’re really old. Yeah. And then Tiffany, what we should do is once Peter sends you the report or we can have Molly go into this because she obviously has the same and for the 61 that are needs… client attention, I guess, Peter, how do I see then the ones that were recently submitted, but haven’t but weren’t started yet.
Peter Bosworth (18:15) So, they’re it looks like a lot of them are in, needs client attention.
Tiffany (18:19) Oh, okay. Yeah. Okay. I mean, I know she’s still doing like Joanne parks in here. Karina’s, probably active in here. I see some come through, for them. And then she’s got a couple other people she threw in here recently, mostly, oh, Marilyn peraza and Joanne parks are ones that she probably did recently, I.
Giulia Peterlongo (18:44) See that? Yeah, yeah, yeah.
Tiffany (18:46) Mostly.
Giulia Peterlongo (18:47) And Ellen makes sense because she’s she was gonna start supporting your team, I think Tiffany, but we can figure out if we actually need it. Yeah. And then what’s the on hold category Peter?
Peter Bosworth (19:04) So on hold could mean that we are, you know, pending like a background check or something that we need to have come back to us before we can move forward. They could. Yeah, it could also be like… just pending the renewal window to open.
Giulia Peterlongo (19:26) Okay. For.
Peter Bosworth (19:28) License renewals.
Giulia Peterlongo (19:31) So, your calculation of the upcoming spend that you had on your slide, was that based on the 27 requested?
Peter Bosworth (19:43) It’s based on everything that is showing?
Peter Bosworth (19:53) So in account I came to account and then usage and this consumption dashboard and at the very bottom upcoming consumption. And then we just have a tool on the back end that’s just summing the costs of.
Giulia Peterlongo (20:06) These got it. So it’s if I read it correctly. Sorry, it’s really small on my screen. It’s 60. That big number is 64? Okay. Right. Yes. Okay. And what is actually our remaining capacity… to like max out our contract?
Peter Bosworth (20:28) 10,000 dollars. So like, okay, basically, there’s, a lot of these 64, it looks like are from the 25, 25, 20 24. Like those ones that are basically just stagnant sitting and requested. So those will be easy to like shut out.
Giulia Peterlongo (20:46) Yeah.
Peter Bosworth (20:47) But then there probably are some other ones that are past intake complete. So, if, you… know, we would need to capture those in some kind of agreement to basically right size the contract and like square everything up between now and January 20 27. And then it would be kind of all squared.
Giulia Peterlongo (21:16) Well, so I think what we want to do is basically cancel any request that has not been started yet, right? But you are not able to. Is that just the 27 or are there more in the client needs attention that we can still or… need client attention that we can still cancel?
Peter Bosworth (21:39) It looks like, there’s a, some that have not reached intake complete that can be canceled, but there are some that have reached intake complete and have been sent to the provider and all that cannot be canceled.
Giulia Peterlongo (21:54) How do I see the ones that have not reached intake complete?
Peter Bosworth (22:00) Yeah. And again, this is where I need to export this into a better view. Okay, perfect. So.
Giulia Peterlongo (22:05) You’ll send us that file this?
Peter Bosworth (22:07) Is what I’ll send to you? But like just, I guess kind of rough math like it… looks like the ones that haven’t reached intake complete, are… one, two, three, four, five six seven.
Peter Bosworth (22:28) Yeah, there’s going to be a good amount. Yeah.
Giulia Peterlongo (22:36) Okay. What’s the easiest then to send up? I guess a mass cancellation, is it easier for you to send us a file and we can tell you the ones that need to be canceled in that file?
Peter Bosworth (22:52) Yeah, I think. Okay. And so I sorry, this is very rough math but I counted around like 30 Ish and so then the 30 Ish plus the 27 that’s 57. So don’t hold me to that, but it seems like the majority of the 64 can be canceled should you wish to cancel them, is what I’m trying to say.
Peter Bosworth (23:12) And so I’ll send you a Google sheet so that you can just easily like highlight what you want. Maybe you can highlight in red, what you want to be canceled and we’ll just cancel them.
Giulia Peterlongo (23:24) Perfect. Yeah. Okay. So once, yeah, if you can send that file, Tiffany, if you want to go through and look through yours, and then we’ll forward it to Molly and have her cancel hers too, because I really would rather max out our contract and then hopefully not go beyond that.
Giulia Peterlongo (23:46) And if we do go beyond that, obviously, Peter, we can jump back on the phone and figure out the pricing for it. But yeah, I would like to try and cancel as many as possible.
Peter Bosworth (23:57) Okay.
Peter Bosworth (24:01) So, that sounds like a good next step. So keep an eye out from that report I’ll send to you today. Cool. Okay… great. And then we’ll get them canceled and then really, I just need them canceled so that I can like understand what the true upcoming consumption looks like before we even go down that road. So let’s do that. Yeah, and just let me know when you get a chance to have the team review and highlight which ones you want canceled.
Giulia Peterlongo (24:37) Perfect. We’ll do that.
Peter Bosworth (24:41) Okay, great.
Giulia Peterlongo (24:43) All right. Thank you, Peter. I appreciate it.
Peter Bosworth (24:45) Yeah, take care. Bye.
Giulia Peterlongo (24:46) Good one, bye.