Transcript
Kyle Rice (00:00) ah, hey, Claire. How are you? I’m good. How are you, Kyle, living the dream today?
Claire McEwen (00:56) Living the dream living?
Kyle Rice (00:58) The dream, we got some espresso some afternoon espresso going. So we’re cooking with fire today.
Claire McEwen (01:02) Whoa. Yeah. I would not be able to sleep big.
Kyle Rice (01:05) Crazy times over here, you know… hey, Adrina, how are you today? Happy Wednesday? Hey, Kyle. Good. How are you, doing well? How is everything going on the work side of the house this week? Pretty good. Can’t complain? Cool. Anything new and exciting happening for you guys?
Claire McEwen (01:31) Not really. We’ve been getting some deas coming through but not actually related to medallion, but it’s been enabled by a lot of licenses that have been coming through recently. So that is exciting.
Kyle Rice (01:41) Oh, good. I’m glad to hear that. That makes them the full ready for practice authority. So I love to hear that. Yeah, hey, jess. How you doing? Happy Wednesday?
Jazmine Quintana (01:49) Happy Wednesday. Good to see you. Good.
Kyle Rice (01:52) To see you. How are you?
Jazmine Quintana (01:54) Good. Just what a week. I know it’s Wednesday, but it feels like it’s been three weeks.
Kyle Rice (01:59) Yeah. So I was just telling Claire we were living crazy times and I got some, you know, afternoon espresso going today. So we are going.
Claire McEwen (02:05) Crazy.
Kyle Rice (02:05) Yeah. We’re cooking with fire cooking with gasoline today a little bit.
Jazmine Quintana (02:08) I need to stop drinking so much coffee. So, and my soda. So I’m drinking a dr death to get a little bubbly. There you go. Happiness of my sparkling water. I.
Kyle Rice (02:23) Know I need to get off the coffee too. I’m a full pot kind of Guy and we just, we keep it moving here. So I don’t know.
Jazmine Quintana (02:29) Drinking way too much later.
Kyle Rice (02:31) I feel you on that. Hey, Megan. How are you doing today? I think you’re on mute… for whatever reason, my room automatically defaults everyone to mute status when they join, and I am not sure how to change that. So I apologize there.
Meaghan Bowman (02:48) No, honestly, some days I feel like I should be muted so… but I’m doing good. Thanks. How are you?
Kyle Rice (02:56) Kyle, we’re doing good.
Kyle Rice (02:57) We’re doing good. We’re the week’s moving and, you know, we’re getting there a little bit. So love it. Awesome. Well, I see Claire, it looks like you added a couple updates for this afternoon. I had a quick update, a couple updates for you guys. Just a couple credentialing updates, an update for Olivia’s Texas fingerprints. We have a credentialing file that is ready for committee. And then just wanted to review just some tasking that was over 21 days just so you guys were tracking. But before I jump into it, did you guys have anything additional for me or Claire? Did you want to jump into these first two?
Claire McEwen (03:32) Yeah, I certainly can. One of them, I know is in Adrina’s notes as well. So I’m sure we’re just keeping double track of it, but I can start on that. So we’ve been curious about a way to track requests that we ourselves are handling in medallion IE, all of these Dea applications. So what I’ve noticed is I can add who was it? It was Shannon. I think I’ll just show you what it looks like for sure.
Kyle Rice (04:04) You want to hijack the share real quick?
Claire McEwen (04:06) Yes, could I please?
Kyle Rice (04:07) Absolutely.
Claire McEwen (04:11) So, I put one in here just to test and see what it looks like. So when it loads, we’ll see that I put in this North Carolina Dea because we’re going to be applying for it. But there’s… a system we’re trying to build that would be great if we could get insight into that through medallion rather than tracking it in Asana anyways, the background. But when I’m looking at this request or maybe I need to get us out of the way if I edit it and I try to change the status to like anything like this application was submitted. But if I try to save it, then I get this error that a Dea is not a valid license request certificate type. Interesting. And I can’t like, I don’t think I can.
Kyle Rice (05:05) I’m going to take a screenshot of this real.
Claire McEwen (05:07) Quick, sure. I can do it again if that disappeared, yeah.
Kyle Rice (05:11) If you could. If you could pop that arrow all, got it. Sweet. So.
Claire McEwen (05:17) Yeah, that’s just that’s our first thing.
Kyle Rice (05:20) I believe, yeah, I believe we do have the ability for you guys to kind of like progress and track any updates outside of anything that is medallion owned. Let me just take a look at the backend config here and just make sure we have that enabled. If not, that might be a bug or something. And I took a screenshot of that as well. So I will follow that with our tech support team. Let me just do some additional investigation there and I can help close the gap there.
Claire McEwen (05:46) Yeah, sounds great. Full disclosure. I haven’t tried it. I haven’t tried it with any license other than a Dea, but it’s primarily going to be deas that we would use it to be tracking. Okay. Yeah, but thank you. Sounds great.
Kyle Rice (05:58) Yeah, no problem.
Claire McEwen (06:00) My next thing was just, I had been a bunch of our Illinois providers have licenses coming up for renewal. So I’ve been chatting with them a lot recently. And Misty moore was wondering if there’s anything that she could do or if there’s any action. I know there’s not any action necessary for her on her Illinois CSR because she has no tasks pending, but she just said that she felt like it’s been sitting for a while and I wanted to make sure there was nothing that you folks needed from us or her to keep moving on that I.
Kyle Rice (06:30) Just took a look just prior to the call. It looks like it’s still pending with Illinois. It looks like the team just followed up on Monday on that. I know Illinois is moving rather slowly kind of across the board here with like all requests, nursing csrs, but I can mark this as a priority. So we’re following up on this, you know, every five business days to help kind of expedite, and, you know, get this across the finish line for her.
Claire McEwen (06:52) I think honestly, whatever cadence you’re on is probably fine. I just wanted to make sure there was something outstanding and just wanted to be able to report back to her.
Kyle Rice (07:00) Yeah, no problem. And I didn’t see anything additional asked of her or any pending tasking for her. So I think we are on track there and just waiting for Illinois to issue that.
Claire McEwen (07:10) Cool. I will let her know it’s just typical Illinois timeline.
Kyle Rice (07:13) They are very slow.
Claire McEwen (07:15) Okay. Thank you, Kyle. No problem. Glad you came off mute. Do you have a thought?
Jazmine Quintana (07:18) Well, I was going to say… is the cadence still two weeks? Because that’s fine. If the cadence is one month, then no, that’s it.
Kyle Rice (07:28) Should be for the standardized cadence jazz every 10 business days that’s just like for our standardized, you know, non run of the mill expedited request. If we throw a priority tag on there, that’ll cut that follow up cadence in half, and then the team follow up every five business days. So, happy to do whatever works best for the team here.
Jazmine Quintana (07:44) Okay, cool. That works. I just have noticed a couple of different licenses that even though I was thinking it would be two weeks when I went and checked back in, it was like three weeks, four weeks that an update was done. It’s okay. But Illinois takes forever. So it’s not like anything’s going to change in a week. So I’m cool with 10 days. I just want to make sure that we are still checking on that 10 day cadence.
Kyle Rice (08:05) Yeah. If you’re seeing anything fall outside of that, I’ll do a quick scan after you have the call just for a follow up cadence, but it should be typically every 10 business days as our standardized there. So if you’re seeing anything outside of that, please feel free to flag that and I will get that escalated with the team.
Jazmine Quintana (08:20) Cool. Yeah, North Carolina was the one that I was thinking of specifically for Robert accordino. So, dr accordino, but I just found out that he did get his North Carolina license because I’m nosy and I checked the board so.
Kyle Rice (08:34) Cool. I’ll take a look at that, and then I will make sure that we are closing that out as well. I’ll just make a quick note for myself here to take a look after.
Jazmine Quintana (08:41) Thank you, Kyle. And you said that Olivia? I know that we’ve been asking about her fingerprints, but hers is still marked as priority. Yeah, I believe. So. Yes. Okay, cool. Just want to make sure I believe so.
Kyle Rice (08:54) If it’s not, I will make sure it is marked as a priority for you guys after this. Awesome. Thank you. But I just saw her fingerprints. We just recaptured those as a four two. I think there might have been an issue with her fingerprints and I believe those were submitted to Texas as of April second. So that should be in process. And I believe there’s a couple verification forms that were still in process, still in flight for her Texas license. The pas do not have a portal for their initial application. So it’s a little bit harder to follow because the Texas will follow via email, but I’ll take a look at that and make sure we’re following up on that as a priority as well.
Kyle Rice (09:31) Awesome. Cool. Just wanted to. Oh, did I lose my screen share here? I did… I’m just talking like you guys know what I’m talking about here. Awesome. So just want to give a quick update on renewals. Michael Coffey, we renewed him back in March. He was the only April renewal we had for his New York license and he was renewed through April 20 28 as I am in that there. And then just want to let you guys know we do not have any additional renewals in process pending for April at this time. Then just want to give a quick update for Rebecca franchetti. Lcsw, her credentialing file was complete and she was moved to ready for committee. So you guys are able to move that through kind of at your leisure and vote on her. And then I took a look as well. The next, we don’t have any re credentials scheduled until June 20 27. It looks like we have about these subset of 12 providers that will be coming up in 20 27. And then the last item I just want to cover with you guys, we do just have one task over 21 days for Sean mcgarvey’s nurse practitioner license in Oklahoma. I’m sure you guys are tracking this. We’re just pending her evidence of status reform. And that did require a notary with the Oklahoma board. So I just wanted to make sure that was that you guys are tracking and whatnot? There?
Adrina DeMarzo (10:58) Yep. We’ve been keeping an eye on Sean and Carlton and their old tasks. Thank you. Kyle.
Kyle Rice (11:03) Yeah, no problem. Did you guys have anything additional for me this afternoon?
Jazmine Quintana (11:11) Kyle… I feel like I did have a question for you related to cross ice and sure… oh, that’s what it was for dr coffee. Is there… any way? Actually, no, I can figure this out. I was trying to see if he has any upcoming licenses that are up for renewal, that have some very specific CE requirement… but I think y’all are already tracking it. I, the only one I was thinking of was, I think he has Arizona coming up. I think there’s like a CE task out for him.
Kyle Rice (11:55) I take a look at it.
Kyle Rice (12:23) Or coffee.
Kyle Rice (12:32) Looks like his, Arizona is coming up for, looks like he has his California no that’s renewed, Arizona’s coming up for expiration on September 22, 20 26. And then I can link all the, CE requirements for you guys right now, for that, upcoming, renewal for him. I.
Jazmine Quintana (12:54) Have it in here that it’s set, the application was assigned… for dr, coffee for Arizona. Let’s see for his physician license renewal?
Kyle Rice (13:06) Yes. Yeah. It looks like it was assigned to our team and there is a CE task in there as well. I apologize. I was just looking at his existing licenses there, but looks like he did attest to, that he’s completed that. And he’s met all requirements. So, it looks like we might be good to go there. Okay?
Jazmine Quintana (13:21) Okay, cool. I, just, whenever it’s dr coffee and there’s CE, if there’s something I need to communicate to him, I would love to know, but he’s usually on top of it. I just want to double check in case it was something bonkers. Like they didn’t approve his CE, that I can collaborate with him on. But, yeah, it looks.
Kyle Rice (13:38) like it’s a pretty standard run of the mill CE, it looks like they’re just requiring 40 hours of ama, category one credits, every two years, and then just like the standard three hours in, opioids only.
Jazmine Quintana (13:49) 40. Wow. That’s nice.
Kyle Rice (13:52) Yeah, they get it’s. Kind of all over the board here.
Kyle Rice (13:55) Like, I know there’s even some states that don’t even require CE, I think like Colorado or Montana. Is one just off the bat. There they are. Yeah, I wish there would be universally standardized kind of across the board there that would make everyone’s life 10 times more easy. Yeah. Okay.
Jazmine Quintana (14:07) Well, cool. That was the only question I had, but, you know, dr coffee as always is ahead of the game, yes.
Kyle Rice (14:13) So, cool. Thanks, Kyle. Yeah, no problem. Cool. Adrina, Claire, anything else for me or Adrina? Do you have a list for today by chance?
Adrina DeMarzo (14:23) Claire covered the main item with the question about like client owned requests. And then I think we talked about Olivia’s fingerprints. I just wanted to check Kyle. I don’t know. I might have asked you about this last time. Would you happen to have an update on Carly green in New Jersey? I just see that has been processing for some time. Yeah, let’s take a look. Wait. Did we talk about this one?
Kyle Rice (14:55) Was she in legal review as the last time as the last update? Oh.
Adrina DeMarzo (15:01) You know what? Sorry, Kyle, she’s the one her driver’s license was expired, that’s why, but she uploaded the new version. So we should be all good.
Kyle Rice (15:14) Yeah, no worries. I think we’re all set there and just to provide a quick update, Adrina, it looks like the team uploaded that on March and then we just had to re, request her transcript over. And then it looks like New Jersey had asked for additional license verifications and I believe those have all been sent over. So we’re just waiting on the board to finalize those there. And then we should be.
Adrina DeMarzo (15:41) Perfect. Yes, thank you. Sorry. I forgot that was the one we talked about last time.
Kyle Rice (15:48) Yeah, no worries.
Adrina DeMarzo (15:57) Did we talk about that last time? The gap in swapping emails to the provider’s email?
Kyle Rice (16:07) I don’t think we touched on that last call. I think jazzy might have been out that day.
Jazmine Quintana (16:11) Yeah, I had a conflict, so I didn’t know if y’all had a chance to talk about it because it came up for. Was it Illinois? Claire? Yeah.
Kyle Rice (16:18) I think it was Illinois. Yeah, I think there’s a couple of deas we had issues with. With the mfa code swapping those over. And then, I know, I think it was, I actually think it might have been either Carlton or, yeah, Carlton had.
Claire McEwen (16:31) One for New Mexico, but then, yeah, but with Carlton, I think we should wait until his Oklahoma’s done, and then we can do all at once. But yeah… I think Tara also maybe had one at one point that wasn’t updated.
Jazmine Quintana (16:47) Yeah. Regardless, I think we’re just seeing more and more evidence because we’re hitting more of that two year, three year renewal timeframe for licenses and Dea registrations because we started cross licensing for expansion like three years ago. So we’re seeing more and more cases where the providers’ deas or licenses were not swapped over for the medallion code to their personal or workit email, which is just causing some delay. Yeah, exactly. So I don’t know if there’s a way to be able to do an audit on medallion’s side to see which licenses that were issued are still sitting with the medallion code emails versus the workit provider emails. Yeah, I could.
Kyle Rice (17:34) Definitely ask our team if we could kick something off to do that. I know in some cases, we will have to task out like Jaz said, we just got like a New Jersey license for you. In some cases the board asks to, when we swap the email over to like your workit health, email or Gmail or whatever the case is. It’s going to ask you to verify the email on your side or provide the pin codes. I know there’s some instances where we’ll need some additional clinician involvement after the license has been issued, but I’m happy to take a review and see what we can find. And then if we’re running into any cases with mfa issues or anything like that, I am totally happy to jump on a call Claire. I think we did this a little while ago. So if you guys need any assistance with that, we can totally get something ad hoc going. I can help kind of complete the transition over as well. Cool. Yeah.
Jazmine Quintana (18:18) The audit would be super helpful just so we can see how many people it’s impacting if it’s just one, then yeah those ad hoc or like, you know, a small handful, those ad hoc meetings would be great if it’s a lot of our providers, then that’s just a bigger conversation Claire and I need to have with the clinic about how we want this process to go. So that way they’re involved and, you know, have some skin in the game on what the decision ends up being for sure for.
Kyle Rice (18:42) Sure. I know in some instances we’re able to transition it over seamlessly. So I’m happy to ask our licensing team to take a review there. And then we can kind of report back with results and go through next steps if necessary. That’d.
Jazmine Quintana (18:54) be awesome. Thank you, Claire.
Kyle Rice (18:55) Yeah.
Jazmine Quintana (18:55) No.
Kyle Rice (18:56) Problem.
Jazmine Quintana (18:57) Adrina, would you mind adding that to your log for next week or next meeting too so we can follow up? You’re the bomb. Thank you.
Kyle Rice (19:18) Thanks. What else is top of mind for this afternoon?
Kyle Rice (19:25) Fez is good. Claire you all set Adrina. All good. Anything else on the running list? Audra, hey, anything for you by chance?
Audra Ficken (19:35) Nothing for me. Megan’s a zoom crash. So, I think she’s trying to get back in but message her really quick to see if she has any questions. Yeah, no worries.
Kyle Rice (19:44) I will. Yeah, if she’s got anything we can handle async, or if she wants to send me an email and I’ll get her taken care of for sure. Awesome. Well, I will follow up on these. Let me know if you guys have any additional questions. I’ll take a look at the Dea licenses outside of medallion that you guys are processing, just in terms of workflow. I’ll double check on Misty moore and Olivia Simon, just to make sure we have the priority tags and everything is progressing as expected. And then I’ll ask the licensing team to take an audit of all the medallion team emails and licenses. Thank you, Kyle. Yeah, no worries. I think that was everything. I’m going to let Meaghan back in just to check in. But if you guys want to drop or hang out for a little bit, oh, she just dropped again. Oh, my goodness. I’ll shoot her a message just to make sure she’s all set. And then if there’s anything else in the meantime, just let me know and I will get you guys taken care of. Thank you, Kyle. Thanks guys. Have a good.
Adrina DeMarzo (20:44) One.