Transcript
Jason Zednick (00:00) hey, good morning, everybody. Oh, you’re muted Melissa?
Mwinship (00:10) Good morning.
Jason Zednick (00:13) How are you?
Jason Zednick (00:21) All right. So, KP’s going to join us. He’s running a little late, so he’ll just be a couple of minutes. In the meantime, you’ve… probably all seen, but I just wanted to remind you the… support email is changing. So, the new email to reach our support team is help at medallion co. So, HELP at medallion co, that is live. Now, it is working. The old one support at is currently still active but will be retired on the. So I just want to make sure you had a heads up on that.
Mwinship (01:15) Okay. And just to confirm there’s no M on com, right?
Jason Zednick (01:18) Correct. Yeah. Okay. Yeah… that trips everybody up. I don’t think I have any other questions. Oh, I do have, so I didn’t like prep like I wanted to with the documentation but the.
Jason Zednick (01:48) the.
Jason Zednick (01:54) providers that… I believe it’s anthem?
Jason Zednick (02:03) Yeah, Misty Lloyd with anthem, the like link but not par thing. So.
Jason Zednick (02:14) We, you… know, reached out to them initially… like when this first happened, like to sort of confirm and they gave us an effective date for the two locations. Now, part of it, is that the documentation that was given at the time back in February, we can’t open it like, I don’t know what type of file was attached.
Jason Zednick (02:40) It’s not openable. So I can’t like actually see that to confirm. I do have an email from later that… I believe when I looked initially still had that effective date… I think my question here, is like… if they’re linked but not par. I mean, do they give an effective date for that? Is that I’m… confused on that part?
Mwinship (03:12) So, and now that I’m thinking about it, I can’t remember in the letter that we received the actual letter. I’m trying to think now, I don’t know if there was an actual date in that letter. Let me see here, but I know reaching out to anthem is where they did provide me with all the other additional information saying that she was linked.
Jason Zednick (03:48) Let’s see here. Where is the letter? I can’t find the letter.
Mwinship (04:17) And I did save it in medallion as well just for future reference because I wasn’t sure if.
Mwinship (04:27) I guess what type of information we originally got back from anthem around Misty Lloyd. Let’s see here.
Jason Zednick (04:49) Yeah, that’s part of the problem too is that whatever original document they sent it’s not an openable thing. I don’t know what it is. Go back to your email.
Mwinship (05:14) Yeah. Like I said, I don’t remember if there was a date on here or not. It does not look to be a date provided just that. So… I don’t know why they would have given you an effective date.
Jason Zednick (05:32) Yeah. Let me, I’m trying to load your email. It’s taking forever. Let me see if I can get Misty up in medallion and I can sort of show you.
Mwinship (05:43) Because I did look in medallion, I even had Tina come up. We looked, she looked with me. And we couldn’t find anything other than it showing that she was participating.
Jason Zednick (06:07) Yeah. So here, let me.
Jason Zednick (06:13) Share.
Jason Zednick (06:18) Just one second. And.
Mwinship (06:21) then I guess my other concern, is, if the information is… for, you know, in situations like this, are we, you know, what type of information are we getting back from the payers? Because we’re you know, and we would not have known any different other than if we had not received that letter and we would have said, okay, provider’s par, we would have billed out. We would have disputed any appeals or any denial saying, no, we, you know, provider is par, but we did receive that letter.
Jason Zednick (07:02) Yeah. Now, I definitely understand.
Mwinship (07:04) And I guess one of the other things is with, you know, like the, we know we’ve had in the past issues with payers, like medical mutual… medicaid, which then would impact all the other medicaid plans. Where a provider, you know, say was a par. This is the first one I’ve seen with anthem. So, I guess my concern is with other payers like medical, mutual medicaid, things like that. Are we going to run into this? Are we going to get an effective date? But they’re really not effective.
Jason Zednick (07:40) Yeah, that, that’s the part that like, is… hard for me because that’s you know, if they tell us, they’re effective, we sort of take them at their word. So this is an email from March thirtieth. It’s not contemporary. It’s not the original notice they gave us, but they did on March thirtieth, we reached out… and the message is effective and linked to effective 11, 26, 25, at those… three locations. They gave us three locations on March thirtieth, but they do say effective as of November 20 sixth.
Mwinship (08:23) Is that document in medallion?
Jason Zednick (08:25) Yes, because.
Mwinship (08:26) I didn’t see that one because I have worked with Bob before, and if Bob is saying that, then that’s something that I can take back to his… peer and say, because he is newer, I mean, he’s been with them for maybe a year now… but if that is something Bob is stating, you know, then, that, that’s a concern. Yeah.
Jason Zednick (08:56) So, on the line, you go back to medallion. And so actually here, let me just switch it. So it’s your view. So we don’t have the,
Jason Zednick (09:09) so, I’m looking at Bob, Misty’s profile her payers, and.
Mwinship (09:14) You got a payers?
Jason Zednick (09:16) Anthem here. If you open up the notes section here… I believe it’s the four one note. This document is that PDF of the email?
Jason Zednick (09:38) And you, and you have access to that. Yeah. Now, if you go back… you know, you can see the records you have like the whole history. Like here’s what was right?
Mwinship (09:50) Right here.
Jason Zednick (09:51) Was the initial completion this document here? It’s it’s not a good document. You can’t open this. So, I don’t know what was sent originally on the ninth, but I do know that on the thirtieth… that’s what was sent?
Mwinship (10:21) Was.
Jason Zednick (10:26) and now I have.
Jason Zednick (10:36) And… then… just to sort of build the timeline. So this is what was originally sent at 10 34 that morning, Misty, Lloyd?
Mwinship (10:50) On April first?
Jason Zednick (10:53) On April first? Oh, actually.
Mwinship (10:57) And this was, that was done after?
Jason Zednick (11:01) OK. So actually, I hope I’m on me.
Jason Zednick (11:09) I’m going to, I just want to make sure.
Jason Zednick (11:17) There’s no confusion about because.
Mwinship (11:21) The letter we got was dated February 20 seventh. And then I had notified you.
Jason Zednick (11:31) February. Yeah.
Mwinship (11:32) Is, the letter that we received?
Jason Zednick (11:36) Okay. So, and,
Mwinship (11:39) I did get confirmation on four three from Susan and I sent it to you… on what? Four six? Okay. So they had.
Mwinship (12:10) Yeah, thank him on a Friday.
Jason Zednick (12:25) Okay. Yeah. I just wanted to check to make sure that the original message was like correct for the right provider and that there was no confusion there because.
Jason Zednick (12:40) This is the like original message from anthem, you know, thank you for contacting provider relations. We received your inquiry and this was the message that was sent to them and it is for Misty Lloyd. And then they… that was 141 P. M. And then… Bob, email us 347 P. M. OK. Yeah. So, all right.
Jason Zednick (13:18) And then… let me see if I can open.
Jason Zednick (13:57) Yeah. And I see Susan’s message to you was April third? Yeah. OK.
Mwinship (14:07) I’ll read, I’ll touch base with Susan again and I’ll use the information. I’ll copy a screenshot of the… email from Bob as well because that’s going to get confusing if we’re getting.
Jason Zednick (14:21) Yeah, yeah, different.
Mwinship (14:23) Information where they’re saying a provider is non par to us, but they’re telling you guys, they’re participating that, that’s going to kind of get ugly. And,
Jason Zednick (14:33) if there’s a better way for us to confirm… you know, that they are a par and what with an actual effective date, then I’m like happy to, you know, document that and like re, instruct the team. But right now, it just seems like we’re getting two answers.
Mwinship (14:51) OK. All right. Yeah. Let me follow up with Susan and I’ll let you know what I find out.
Jason Zednick (14:58) OK. So in general.
Jason Zednick (15:13) That.
Jason Zednick (15:18) notes section here?
Jason Zednick (15:26) Is supposed to, the medallion teams are supposed to attach sort of like everything when they make their updates. So when they submit, the application should be here and when they get communications that they use to make the update, they’re supposed to attach it here. So you can just when you’re looking at the line and… you have this sort of like snippet, you can click that and it’ll open it up and you have the history and the documents. So that’s sort of the first place to check when you’re like, you know, sort of fishing for info.
Mwinship (16:05) OK, perfect. Thank you.
Jason Zednick (16:08) OK. I know KP’s here. Hey, KP. Hello? Good morning. Let’s pivot real quick to the data. I’ll just say the data… I saw you sent an email yesterday. I have not yet read it, Melissa, have you all?
Mwinship (16:33) I have not read it either. I was going to work on that tomorrow and try to get all the way through that and get that sent back to you by end of business tomorrow.
Kunal Parwani (16:46) Yeah, no, no worries. I try to be as detailed as possible in that email just to give some direction and some understanding because when you see the data, it’s going to be a little bit intimidating. So I just wanted to kind of, you know, prepare you.
Mwinship (17:02) And if I run into any issues or anything, I will definitely reach out.
Kunal Parwani (17:05) Yeah, absolutely. You.
Mwinship (17:07) Know if it’s something that, you know, I unfortunately may need to carry over until Monday. I’ll let you know that as well.
Kunal Parwani (17:14) No, that’s completely fine because there are a lot of roles and I don’t expect you realistically to obviously, you know, take a look at how many of our thousands there are like all of them. What I’m looking for is if we can validate enough of them to come up with a… understanding or logic to apply to all of them. Is essentially what I’m looking for. Okay? I’m going to show you an example too, just so you can see kind of what I’m looking at. I know we’ve seen a couple before, but what I’ve been doing recently is what I was hoping to do at least is the enrollments that I, that we deem as true duplicates of another. I was hoping to just have them delete those duplicates or at least one of the duplicates so that we keep the other line and the issue that I was running into hold.
Allissa.Chute (18:14) On, let me share my screen. Give me just one sec… do?
Kunal Parwani (18:30) Okay. Let me know whenever you guys can see it.
Mwinship (18:33) I can see your screen.
Kunal Parwani (18:35) Okay, perfect. So for example, so this is the, this is the file I’m going to pick the first three rows. So for provider a Bhatia for Aetna for this practice and for this group, so let me look that up, in medallion just to kind of show you what.
Allissa.Chute (18:58) I’m looking at.
Kunal Parwani (19:01) So, I’m going to go to his profile.
Kunal Parwani (19:07) I’m going to open up his enrolments. Okay? So, Aetna Ohio, these three over here. So what I was hoping to do is that when I find true duplicates, where the line of business and the effective data is the same. So, for example, these two lines is that I would just delete one of them and keep the other so that we don’t have a duplicate. But the problem with that kind of approach that I was finding is we don’t have many, actually, I don’t think we have any like true duplicates where I can safely delete without having to kind of apply some kind of logic. The reason I say that is because these two lines while they are exactly the same, ideally, I would like to get rid of both of them because this original line has the commercial line of business.
Mwinship (20:01) So the one thing that I see right off the bat that you would not be able to do that with is the payr id is different.
Kunal Parwani (20:07) Right? But so.
Mwinship (20:10) I would have to look and see what that four, one, one, two, four payr id represents with Aetna.
Kunal Parwani (20:15) Yeah. So when we had talked about a couple of weeks ago, I know you guys were or you guys had said that I’m okay to essentially remove the payr ids from the enrollment lines if needed. So, I’m not even considering that right now, like in my logic or in my approach, but yes, for, you would kind of have to just take a look.
Mwinship (20:39) Yeah, that, I think once, you know, I think what it might be is, you know, I do agree. I don’t think we need the payr ids but just looking at this right off the bat, and because I don’t have the other spreadsheet pulled up my initial spreadsheet, yep, that I had sent over, not knowing what that four, one, one, two, four is.
Kunal Parwani (21:02) Right, right.
Mwinship (21:04) And that might be, you know, not, I know in this instance, it’s the same, but.
Kunal Parwani (21:10) Right. In.
Mwinship (21:10) You know, for other.
Kunal Parwani (21:12) Providers.
Mwinship (21:14) it might be different and that’s why because it’s a different product.
Kunal Parwani (21:17) Yep. So in this scenario, right? My initial goal was I can remove both of these lines. So these two because, you know, this commercial, this should be rolled up into technically this enrollment. But then the date on the commercial line of business for this enrollment is different from these duplicates. So I’m like I don’t know like I can’t safely delete them because it’s a completely different date.
Mwinship (21:47) Okay. Yeah. What I want to do is just kind of look at my original spreadsheet that I sent over what we have here. You know, could it be? You know, I know, with, I think it was anthem, you know, maybe a product did not become available in Ohio until a certain date, right? But we just auto, they auto enrolled all of our providers with the same date, yep, which was different from their original effective dates. Yep, things like that could have.
Kunal Parwani (22:17) Yeah, no, absolutely. So just to give you an idea, oh, sorry. Go on. I.
Mwinship (22:21) Was just thinking that potentially we could probably roll back to the original effective date or the most earliest the.
Kunal Parwani (22:29) Earliest one. Yeah, that’s what I was thinking is if we do encounter scenarios like this which there are quite a few. Is that the line of business exists in the original enrollment along with the duplicates, but with a differing date. Yeah, maybe we could pick the earliest one… since that matches, you know, the other product lines as well.
Mwinship (22:51) Yeah.
Kunal Parwani (22:53) So just to kind of give you an idea of, how to look at this file any, so there’s basically two main columns for you to, for you to kind of look at. So it’s column D and column E. I think it’s column C and D. In the version I sent you, I don’t think I had this keep delete in there. I can’t remember. But yeah, essentially each row for column D represents a enrollment line. So I have three here for a Bhatia for Aetna. Ohio. They represent these three lines. Let me roll this up. So one, two three. So just so, you know, how to kind of read that and understand that. And then the detail column which is column E, this represents each essentially… each detail of line of business and effective date underneath that overarching enrollment. So what I’m considering a duplicate is provider payer, state group and practice. And then underneath that enrollment line, then you have the effective dates and the line of business. So just so you know, how to kind of read this in terms of what it looks like in medallion versus how it looks like on the file.
Mwinship (24:18) All right. And who was that provider again?
Kunal Parwani (24:21) Aditya Bhatia.
Kunal Parwani (24:31) And it’s pretty much the same. Essentially you’ll like you’ll have the provider email, you’ll have the payer name, you’ll have the group and the practice all in this column. If you want them separated out, I have them separated out as well. So you’ll see provider payer, the… payer id. So just if it’s easier for you to look at it in this way in different columns, you have them as well. But I was using these columns to identify the duplicate. So this is also there as well.
Mwinship (25:04) Okay.
Kunal Parwani (25:07) And I have this, I have this written down in the email as well. So I explain what each row means in this column and what classifies as a duplicate, you know? So if you need to refer back to it, you definitely have that handy.
Kunal Parwani (25:32) But yeah, once we get a little bit direction on kind of how to pick those deferring dates, I… can go ahead and get that kicked off with our engineering team and kind of go from there.
Jason Zednick (25:56) And then as you’re working through that tomorrow, Melissa, I have a pretty open afternoon. So if you need to like.
Mwinship (26:02) Reach out. Okay, I’m.
Jason Zednick (26:04) available for that.
Kunal Parwani (26:06) Yeah, same. So if you need any help, definitely feel free to reach out.
Kunal Parwani (26:14) Also, I noticed it’s not every enrollment line. It’s for specific payers, like pretty much across the board, Aetna anthem, blue cross, blue shield, caresource, humana, Molina, mount Carmel, Ohio… healthy and unitedhealthcare. So, those group of payers are primarily the ones that I’m seeing for, you know, across the board for all providers that have this duplicate situation. So, the good news, is that it’s not every single payer and not every single line.
Mwinship (26:53) Do you remember which spreadsheet we used? Because that’s the original spreadsheet? And I can’t find that one. Take a look. Must have been a different one. It’s not that one. It’s not on the original one. I.
Kunal Parwani (27:12) Believe it’s called provider enrollments.
Kunal Parwani (27:22) It’s not that one. So, if you scroll to the right, do… you see like recredentials and working sheet recredentials?
Mwinship (27:33) And this is on the data import template. Yep. Okay. So.
Kunal Parwani (27:40) You’ll see sheet. So after the recredentials, two sheets for recredentials, you’ll see sheet 1,110, seven, eight. It’s provider enrollments. Let me share my screen just so you can see where it is. So it’s this one right here.
Kunal Parwani (28:02) I can move it to the front if you want me to… let’s see here.
Mwinship (28:08) I have facility enrollments, group enrollments.
Kunal Parwani (28:13) Let’s see. Okay?
Mwinship (28:16) Let me start all over. I feel like I have provider group practice providers… that’s our start dates.
Kunal Parwani (28:38) I’m going to change the color of this one to something that’ll strike out maybe red? Okay.
Mwinship (28:43) Yeah. Okay. There it is. All right. Perfect. Okay. All right. I will work on that tomorrow.
Kunal Parwani (28:57) Yeah, no worries. And then I’ll see if you have any questions, definitely, let me know.
Mwinship (29:01) Okay, perfect. Will do.
Jason Zednick (29:05) All right. Yeah. Any other questions or concerns before I let you go? I?
Mwinship (29:13) Think that’s it regarding that piece. I did have a question regarding a couple of our providers have gotten emails asking about their cois, their malpractice, and I know that it is for us, it’s that time of year where that information is getting ready and set to expire at the end of may.
Mwinship (29:38) And so we will be getting the new documents. But my concern, is I don’t want the providers to be inundated with emails regarding that because we do that here on our team, we get all of the cois from legal, and then we will add those to the provider’s profile. So, is there a way that can either be removed from the provider, getting an email regarding the Coi slash malpractice or can it be converted to a task to the admins and not to the providers? Because right now, it’s not coming over as a task for either one. It’s just an email going to the provider.
Jason Zednick (30:24) So, it’s only going to be tasked. If there’s an active request. If there’s not an active request of any kind, then it will just be the email.
Mwinship (30:37) Okay.
Jason Zednick (30:37) I can’t turn off. I can have, if it’s a task, I can have the team be like, hey, if you need the Coi, make it an admin task that I can do, the email piece that I can’t like turn off specific… like requirements. It’s kind of like emails or no emails. Okay? But… there’s like a couple things that we can do because there’s you know, there’s a significant amount of providers… if.
Jason Zednick (31:15) If you can get your broker to produce a Coi. And in the same document list, all of the providers covered, I can load that at the account level, and that’s just going to cover everybody. The only thing it won’t cover is when there are new providers that are not on that list, then we’ll need a document that actually names them specifically. But if you can get the one that lists everybody, then I can just throw that in and that’ll… cover it, for all of them.
Mwinship (31:56) Yeah, because I know currently, for the most part of all of our physicians there, it’s done individually. There’s a couple groups within the copc… that they do an overall group level Coi?
Dchandle (32:19) Yeah. The problem with that is going to be some of our doctors have different levels of malpractice insurance. Yeah, I don’t think, I mean we can do that for the apps for sure and probably physical therapy and stuff, but.
Mwinship (32:35) Yeah.
Jason Zednick (32:41) So, unfortunately, like, with the account level, like it is like everyone but like it’s sort of confusing. But the way it would work is our system would see like these providers have a policy. But if that policy doesn’t actually apply to them, when we go to do work, we’re going to be looking to see the doctor. So, if it’s not universal in that way, it might not be the best thing. It is still an option… are like all of the policies expiring may?
Dchandle (33:22) Yes.
Mwinship (33:22) Yes, everything.
Dchandle (33:23) At once for even the new ones. Yeah.
Jason Zednick (33:26) It’s just a lot of providers that’s the only.
Jason Zednick (33:40) I might still.
Jason Zednick (33:47) Because going in and like loading the document for 500 providers, is actually… almost 600. It is, yeah.
Mwinship (33:56) Because we have to load it into caqh as well as into medallion.
Jason Zednick (34:00) Yeah, that, that’s like a pain. So, I would consider.
Jason Zednick (34:07) Maybe… doing a account level policy that, that’s an option. And the other option is if you have a resource, you can load documents via the API. So, if you have someone that can sort of tee that up for, you can automate it a little bit, which would make that part easier.
Mwinship (34:32) Just.
Jason Zednick (34:33) something to think about.
Kunal Parwani (34:36) Sorry, just to add to that… is the cui already uploaded into caqh?
Mwinship (34:45) It will be once we get the new one.
Kunal Parwani (34:49) Okay. So, Jason, I’m sending you, this… product update, I think if they load it into caqh, we might be able to bulk import them from caqh without overriding any of the provider data, like just import the cuis… I’ll… have to read into it a little bit more. But that’s my understanding for this message I just sent you… which seemed was like a pretty new product update a couple of weeks ago.
Kunal Parwani (35:38) So, that might make it easier instead of uploading you know, to both systems if you’re.
Jason Zednick (35:45) doing it in.
Kunal Parwani (35:46) Caqh. Anyway, we could potentially pull it from caqh.
Jason Zednick (35:59) That seems promising. That way you can just manage… the caqh side and we can take it from the medallion side. Let’s come back to this once you have the documents and we can assess that.
Mwinship (36:16) That’ll be at the end of may.
Mwinship (36:23) All right. Anything else? I know Tina had a couple of.
Tina Ferguson (36:29) questions?
Tina Ferguson (36:33) I have, I think too many… I noticed for the attestations that it allows the provider to sign, but it lets them leave and there’s a green light when they haven’t checked the box and then type their full name in. And then when they go into recred or something, then we have to notify them to go back and do that. I was just wondering why it doesn’t flag it.
Jason Zednick (37:05) Do you have somebody that is still in that in between stage where they?
Tina Ferguson (37:09) I’m not sure if he signed it yet. Schultz S, CHULTZ, that’s happened a few times like you’re saying when we put in a request and they’re working it, and I was just curious why it green lights it, if they haven’t finished it.
Jason Zednick (37:26) I mean, it shouldn’t Randolph?
Tina Ferguson (37:30) Yeah, yeah. I emailed him about it. So, I’m not sure if he might have went in and fixed it.
Tina Ferguson (37:42) Because it’s kind of confusing to them. I have to snip it out because they’ll say I already did it.
Tina Ferguson (37:51) Because he signed it and dated it, but then he didn’t check the box or type his full name in.
Jason Zednick (37:57) Yeah, but.
Tina Ferguson (37:59) To them, it looks like it’s done.
Jason Zednick (38:06) Yeah. So we have agreements checked off here, right? Like what’s done, cqh profile is not done, and you can see.
Tina Ferguson (38:14) Yeah, you can see that, and that’s happened quite a few times.
Jason Zednick (38:18) All right. I’m going to flag this. This is because.
Tina Ferguson (38:23) They think it’s done. And I have to keep emailing and sending in that box, yeah.
Jason Zednick (38:28) Yeah. Okay. I’ll get that out to my team to review that. You’re right? It shouldn’t you shouldn’t have this like, hey, you’re done? Unless they’re all done like this, yeah.
Tina Ferguson (38:41) And I don’t know if you had time to look at it. I sent you a long email about the medicaid… where the dates aren’t matching up like the date on the notice that we get is for when they were originally approved… for medicaid, the date we need is the date that they were approved and connected to our group?
Jason Zednick (39:08) Yeah, I’ve not had a chance to review this.
Tina Ferguson (39:11) Okay. And then when I go into your payr and the enrollments, I see a whole bunch of different dates. Okay? So I did go into PNM for the ones that are still on my dashboard and I’m able to see them and pull the date out the group there. But the emails are kind of confusing when they come over.
Jason Zednick (39:34) Okay. In the screenshot of the dashboard here?
Jason Zednick (39:47) Sorry, I was trying to read the text… but is the effective date that’s in the effective date column in the dashboard here?
Tina Ferguson (39:58) No, we’d have to go under the group into our group profile, not into the initial PNM dashboard. And there should be a date when they were connected to copc. Okay?
Jason Zednick (40:13) Can you pull a screenshot of that for me?
Tina Ferguson (40:16) Do you want me to forward this email that I sent you?
Jason Zednick (40:20) Yeah, that’s what I’m looking at the email.
Tina Ferguson (40:22) Okay. That top box is what I pulled out of the group in PNM, the top box on the email. And then the second box is what I saw they had saved in enrollment.
Tina Ferguson (40:36) And then the third box is what’s in enrollment. And the dates are like all over the place. Okay? When the group date is showing as being 224, two zero two six, then the additional location dates say three three. And then this little additional note box has completely different dates. So every time I get a medicaid email saying that they’re completed, I have to go in and hunt around to try and figure out what the actual date is.
Jason Zednick (41:09) Yeah. I apologize. I haven’t read the email. So I’m just trying… like.
Tina Ferguson (41:15) For this provider, the email came, the one provider. The email came over as effective date was four, three of 20 24. Well, that’s when he originally got medicaid, not when he became effective with us. So then I have to go hunt around and trying to figure out what is the actual date?
Jason Zednick (41:33) Yeah. And in this screenshot here, which date is the?
Tina Ferguson (41:37) Top box is the one I pulled from our group profile and the start date says 224, two zero two six. So that’s what I would base our billing start date on?
Mwinship (41:52) But Tina isn’t this the one that didn’t have, they have different effective dates as well, like three?
Tina Ferguson (41:58) Yeah. The other locations are listed as three three. And then the bottom, these other two boxes came out of medallion. It’s just a lot of dates all over the place.
Jason Zednick (42:19) Hold on one second. And I’m.
Tina Ferguson (42:24) assuming some of it has to do with the way it’s pulling it.
Tina Ferguson (42:34) But I got several of those this week and I had to go hunt around and trying to figure out what exactly was the effective date?
Tina Ferguson (42:45) Because we have to send out a billing notice and I don’t want to send out the wrong dates.
Tina Ferguson (43:07) And there were one or two people I looked at that didn’t have anything that I could find saved in medallion to try and figure it out with either.
Tina Ferguson (43:20) And I am still missing all those people off my dashboard. I don’t know if you talked to them about switching them back… because I won’t be able to track their reappointment or recred dates if they’re off my dashboard.
Tina Ferguson (43:42) But if you can just take a look at that and get back to me because it’s just all over the place.
Jason Zednick (44:25) I’m just looking at the records real quick. I’m trying to see if I can track… down what they sent us.
Tina Ferguson (44:42) Yeah. I don’t think they would necessarily send… an email with effective dates. I was thinking it was a feed or something that was pulling in.
Tina Ferguson (44:56) Yeah, that’s what I wanted.
Tina Ferguson (45:20) And it was several people I received in the last couple days that were like that.
Jason Zednick (46:07) I see. So they put.
Jason Zednick (46:35) Okay. Yeah. I got to circle up with my team office. I’ll show them this and we’ll talk it through. Okay, I actually got time with them right now. So… all right. Yeah, I’ll follow up on that with you, Tina. Anything else?
Tina Ferguson (46:57) Alyssa, did you have something?
Allissa.Chute (47:01) Yes, I wanted to ask how long does it take to complete a transfer request with medallion? Like if a provider is moving from one practice to another?
Jason Zednick (47:13) Like a demographic update. Like… that’s sort of a hard question to answer because, you know, once it goes out to the payer, that depends on just how long it takes them to process… what we do is we have, like once you put the request in, if the… profile is complete, if we don’t have any tasks that we need to do that, then we try to turn it around, get it to the payer within 10 days… but once it leaves, you know, our hands, then it’s just how long it takes them to update. Okay. Yeah. Anything else?
Jason Zednick (48:16) Okay. All right. Well, thank you all. Appreciate your time.
Jason Zednick (48:25) I’m going to talk to my team about the medicaid thing and I’ll figure it out with them and I’ll let you know. Okay, okay. Sounds.
Allissa.Chute (48:33) Good. All right. Thank you. Thank.
Jason Zednick (48:35) You all. Bye bye.