Transcript
Nicolle Hepp (00:00) hi, Jared. How are you?
Jared Arnott (00:05) I’m doing good. How are you?
Nicolle Hepp (00:07) I’m great. Thanks for joining today. Absolutely. Well, I’m Nicole malkery, I’m on the partnerships development team here at medallion. So I typically surface any website inquiries that come in. So glad we could quickly meet today. We just have 15 minutes. Really, the goal of today’s. Call is just to hear about what kind of solution you’re looking for and then verify that medallion can help you guys out with any needs. If that’s aligned, then we’ll be able to schedule a 30 minute deeper dive at a later date. And if not, it will take too long today. Does that sound good?
Nicolle Hepp (00:53) So, yeah, Jared, would you like to just kick us off and tell me a bit about what brought you to our website today?
Jared Arnott (01:01) We’re essentially just a writer group from a dentist office. We’re just a teledentistry only focus. So we don’t have any brick and mortar offices. We don’t have an actual facility. We do virtual dentistry which is primarily based in emergency care, operational in all 50 states. I have 50 Ish credentialed dentists at the moment. Some of them have as many as 40 different state licenses. Some of them have one. We currently work with a very wide variety of insurance companies across the country, although not all of them by any means but several. And I’m working on expansion of things. We’ve kind of kicked up on the patient side, marketing and advertisements and starting to see an increase there. So we need more providers. So on average, right now, I’m onboarding two to three new dentists a week to the platform across the country. So just looking for a way to kind of organize everything, put it together, streamline the onboarding process, track everything for the licensures, and then obviously on a credentialing side of things, if we can make that simplified as opposed to filling out PDF documents that are 20 pages long and submitting them into the insurance company that’s the kind of the goal of everything. Yeah.
Nicolle Hepp (02:19) Absolutely. And we hear that often we’re managing out of spreadsheets and just a manual process can become a lot especially if you’re onboarding, you said two to three new dentists a week. So it must be a lot of work. And are you guys using any platforms or anything? Any solutions to date?
Nicolle Hepp (02:43) And how large is the team supporting credentialing and licensing and all that work?
Jared Arnott (02:50) You’re looking at the team?
Nicolle Hepp (02:52) Okay. You must be very busy stay.
Jared Arnott (02:56) Plenty busy.
Nicolle Hepp (02:57) Yeah, for sure. So it sounds like you mentioned multi state licensure would be of interest because you are telemedicine credentialing, and then are your dentists? When you say credentialing, do you mean your dentists are enrolled with certain payers?
Jared Arnott (03:14) Basically, yes, there were a handful of payers, a lot of adult dentists across the country, at least most of them. Can I get some of the blue crosses… there’s? A bunch of other ones, the cigna’s, the Aetna’s stuff like that. We do credential with a lot of the major ones, especially ones that are more national type brands. We do not try to credential with, you know, every insurance on the planet or any along those lines. But for several of them, we do.
Nicolle Hepp (03:44) Right. And so does each dentist like get insured or enrolled with a certain state’s payers or how does that kind of pay or mix work?
Jared Arnott (03:57) No, no, definitely. Not. So like delta dental of Ohio, for an example, I would do several of them. So obviously all the providers that are licensed in Ohio, and then several that would have. So we have a handful of dentists that do this more on a regular basis. So they’ll have 20 30 different state licenses. I will then register them as well with delta dental of Ohio from there. Just so we have that if patients call in, they may have delta dental of Ohio insurance, but they may live in Florida or Texas or wherever the case may be. So we do have to have some more coverage that way. And I, do we maintain a it’s not really a physical address but like a Regis office type of address in each state from a billing and credentialing legality type of purpose. So like our, we have a Ohio address that would then be registered credential under.
Nicolle Hepp (04:51) Okay. Yeah. Makes sense.
Nicolle Hepp (04:59) And so, like what’s the goal to? Obviously, you mentioned like you guys are growing a ton and you want to improve efficiencies? Do you have any dentists that are like waiting to get enrolled with certain payers that are giving you issues or like, are there any other challenges that I could take note of?
Jared Arnott (05:17) Yeah. I mean the providers that are waiting simply from a paperwork standpoint, doesn’t hold us up too much. Any of the major payers. We definitely have… their group mpi, that kind of stuff is all registered and credentialed with them. So it doesn’t stop us from seeing patients. It does make it slightly more complicated especially when I have like a rendering provider. And then the onboarding process is fairly… simplistic right now, again, we’re not looking to hire these people for many years. It’s obviously more of a side gig type for them. So it’s streamlined, but it’s also just tracked via my email and a spreadsheet. So it’s not a theme that lends itself to growth or expansion very quickly.
Nicolle Hepp (06:02) Absolutely. Great. Well, I can share a little bit more about medallion and how we can help. Sounds like we are definitely aligned in the type of solution that you’re looking for. So medallion covers licensure. So across all 50 states, we also streamline provider credentialing and enrollment, and we kind of put those into two different buckets. So the first would be verifying credentials, we’re a cvo. So we do ncqa certified credentialing files. And then the second bucket is like you mentioned getting your providers actually enrolled with payers. So would you be interested in both of those solutions or is this more the payer enrollment?
Jared Arnott (06:44) I would say both. Okay, sounds.
Nicolle Hepp (06:47) Good. Yeah. And so we can pretty much automate about 80 percent of the workflows involved with these processes. So that leads to, you know, increased efficiencies and really streamlined onboarding times. So we’ll put in our contracts, things like a three day credentialing file. So because we can automate so much of the process, we can usually verify our provider’s credentials in under three days. When it comes to payer enrollment, we’ll submit the application in under 10 days and we’ll put that in our contracts as well. And so the way that we work, we do offer our clients a platform where you have full visibility into where we are in the process. We still rely on our clients to give us notification when you have new providers get onboarded, let us know which licenses they need, which payers they need to be enrolled with things like that. But it’s pretty simple on your end where you would just manage the network and then hit submit on any new workflows or applications necessary. But then that’s when medallion has our own in house teams available to actually finish out the workflow and that process. So we are an end to end solution. So curious, is that something you are aware of and something that you’re interested in? I always like to make that clarification that we’re not just a platform that you can manage everything out of. We also have that in house team with medallion.
Jared Arnott (08:14) Aware of no, I’m just kind of starting to look into things for sure. Interested in yes, for sure. And if you say state licensure, are you talking from a verification standpoint, or actually an application for a new license?
Nicolle Hepp (08:28) Actual applications and also ongoing monitoring. So it’s as simple as, you know, you get a new dentist, join the network they need to be, they need to get licenses say in, you know, all 50 states, you would simply just submit that workflow in the platform. And then we would be the ones to actually fill out the necessary applications and submit on your behalf. Yeah. And since you’re a team of one honestly, I could see this being a good setup for you. You know, you kind of manage the entire network and let medallion handle all that, you know, busy work and paperwork that bogs you down. But yeah, not sure like what you’re hearing from leadership, if you guys would be interested in this sort of end to end experience or were you thinking more just like platform based?
Jared Arnott (09:22) Right now, it’s just kind of doing some initial homework here to kind of figure out like I said, we’ve never done anything, right? So kind of figuring out what’s out there, what’s available, what makes the most sense end to end? Sounds fantastic. I’m sure that will come down to any number of different reasons why it makes sense or doesn’t but yeah, you’re absolutely right. As far as we don’t have a big team and we don’t plan on having a big team. So, any outsized work that we can hand off or automate whatever the case may be is definitely interesting.
Nicolle Hepp (09:53) Exactly. And do you guys have a evaluation process in mind? So like a certain budget and timeline put out for this project? I have not talked about that. Okay? So you’re you know, early stages information gathering right now? Absolutely?
Jared Arnott (10:09) Great.
Nicolle Hepp (10:10) Well, I mean, I’d love to get you connected with a partnership executive on our end for that 30 minute deeper dive conversation.
Nicolle Hepp (10:17) If you’re interested in continuing on and getting a bit more information, they can, you know, show you a slide deck, bring in a solutions consultant and really get you in the weeds with how medallion works.
Jared Arnott (10:28) Yeah, that sounds good.
Nicolle Hepp (10:31) Great. Well, it’s Thursday. I mean, I can pull up my calendar right now and see what would be best. We can look at tomorrow or even next week for that 30 minute meeting, whatever works for you?
Jared Arnott (10:45) Let’s look at next week. I’ve already got two or three things tomorrow.
Nicolle Hepp (10:50) Okay. Any days next week you have in mind?
Jared Arnott (10:55) Pretty open the first three days, Monday through Wednesday. I’d have a regular standing meeting at noon every day, but pretty open.
Nicolle Hepp (11:05) Okay. Let me just see. Pulling up my calendar here.
Nicolle Hepp (11:21) How, I mean, we can do Monday morning if that works for you 10 a. M central. What, what time zone are you in 10 a?
Jared Arnott (11:29) M central? I’m Eastern Time zone. I’ll be at 11. Yeah, that’s fine.
Nicolle Hepp (11:35) Okay, great. I’m gonna book that here. And do you want me to let me like you’ll be paired up with our partnership executive, Mike Manson? Is there anything top of mind? You want me to let him know to really touch on for this next meeting or just keep it pretty high level?
Jared Arnott (11:54) Yeah, nothing other than what we’ve already talked about. Okay, great.
Nicolle Hepp (12:00) Sounds good. I’m gonna go ahead and send that meeting over to you right… now. You let me know if you’ve got it. I have Jared at teledentistry. Com. Is that correct?
Jared Arnott (12:13) That is correct?
Nicolle Hepp (12:18) Wonderful. Well, you should be getting that email soon and you’re all set up for next Monday, April thirteenth at 11 a M eastern. Great. Well, thanks so much, Jared. Have a great rest of your day and have a great weekend.
Jared Arnott (12:36) You do the same. Thank you.
Nicolle Hepp (12:37) Thanks bye.