Transcript
Fatima Nunes (00:13) Hi Jill.
Jill Maass (00:15) Hi. Can you hear me now?
Fatima Nunes (00:17) I can hear you. Can you hear me? I can good. It’s great to meet you. Nice.
Jill Maass (00:22) to meet.
Fatima Nunes (00:22) You also how’s your day going you?
Jill Maass (00:25) Know, so far? So good. I wish it was a little more productive, but we’re good.
Fatima Nunes (00:30) I definitely get that. And, are you based out of Minnesota? We are okay, very cool. I’m in south Florida, so, Miami.
Jill Maass (00:41) That sounds amazing. Yeah.
Fatima Nunes (00:44) Well, you guys should be getting some warm weather already, right? Or is it still pretty cold we?
Jill Maass (00:48) Should be, yes, but it’s not, it’s been like in the thirties twenties. Oh, no, it’s still being cold. It’s.
Fatima Nunes (00:57) like it’s April. Oh, I guess. Okay. When did it start warming up?
Jill Maass (01:00) Well, it hasn’t yet. I mean, right now, it just is 40, this is the warmest day we’ve had in a long time, but we got snow on the horizon. So I’m not going to hold my breath. I’m like once the snow is over, then I feel like I can breathe a little bit, but, yeah, it sounds like we’re going to get snow next week. So, oh,
Fatima Nunes (01:17) boy. Well, you know what? I lived in Boston for five years, okay? And I did a lot of digging snow like digging my car out of the snow to find out it wasn’t actually my car, it was somebody else’s car. And so, I feel like I paid my dues and now that I’m in Florida, I just deal with like the really uncomfortable summers and falls. It’s very hot. So it’s a trade off for sure. It.
Jill Maass (01:39) Is a trade off, but I don’t know I’d much rather have the warm than whatever this is.
Fatima Nunes (01:44) Well, come down to Florida. I feel like a lot of the customers I talk to, they’re like, no, my wife and I are looking for it. We’re looking for kind of a vacation home. So maybe be like the, yeah.
Jill Maass (01:54) That sounds amazing. I would love to someday. I’m going to be a snowbird.
Fatima Nunes (01:59) I would love that. Yeah. Well, if you need any recs, let me know. I actually have my manager Dave. He’s up in jersey and he’s over the snow and I gave him like a couple of spots in like western Florida that’s still really affordable and not populated. And now he has them all in zillow and he’s just getting notifications around like all this real estate in the area all.
Jill Maass (02:24) The area that’s awesome. I love that. Yeah.
Fatima Nunes (02:27) That’s great. Well, super excited to be having this conversation. I know that you booked 15 minutes for our call today. I’m okay to go the full 30 minutes if that works on your schedule, if not, of course, we can just keep it to 15 minutes.
Jill Maass (02:40) It only gave me the option to do 15 minutes.
Fatima Nunes (02:44) Okay. Weird. So maybe you should change that. Yeah.
Jill Maass (02:46) So I just clicked a time and I was like, well, whatever this works. So I’m good to do 30 minutes that’s fine. Okay?
Fatima Nunes (02:53) Perfect. I just, you know, I’ve been doing a lot of research on summit orthopedics and I didn’t want to rush through. It seems like you guys are growing rapidly, adding providers locations. Yeah. So happy that we have the full 30 minutes. So really quick, right? By way of introduction, I’m Fatima, like I mentioned, sitting out of Miami and I’m part of the partnerships team here at medallion. Really, what that means is I work with multi specialty provider groups similar to summit orthopedics and really just to help them determine whether medallion can bring greater speed and efficiency to their credentialing enrollment or licensing processes. Okay? And if there is value there, let’s continue the conversation. And of course, if there isn’t and there’s not alignment, then we can part as friends that’s also. Okay. So, right, sort of before we get into the call, would love to learn a little bit more about sort of your role, understand what’s important to you and what prompted you to reach out to medallion and we can kind of like kick it off there. Yeah.
Jill Maass (03:51) So, I am Jill, I’m the credentialing and compliance manager. I have kind of just fallen into this role. I’ve been in this role for almost two years now, prior to me starting, we had a credentialing software that just wasn’t… reliable wasn’t really being utilized how it should be. So before, again, before I was a credentialing specialist, so I have a little bit of background in that and the software that we chose to use. The implementation I’ll just start out with was.
Fatima Nunes (04:27) Very.
Jill Maass (04:28) poor. And so everything kind of snowballed from there with bad implementation. I felt like there wasn’t really a good way for us to be successful. It felt like we were kind of cut off on like the training part of it and trying to learn the software a lot sooner than what we wanted to. So, I know the software we have has a lot more potential. There’s a lot more we can do with it.
Jill Maass (04:55) But there’s nobody that’s willing to try to train us or talk to us or do anything further with us. So that being said our contract is up in March of 27. And so I’m just putting feelers out there of what are our other options? What does that look like? Because I didn’t do the initial kind of implementation or knew what was like, what research was done to pick the services that we have. Now? Like why did we choose what we chose? Is there a reason? Is there not? So, I feel like I’m kind of starting back at square one, trying to just figure out what’s out there, what would work best for us, what aligns with what we need? And should we move forward with something or should we stay with what we have?
Fatima Nunes (05:37) Yeah, absolutely. That’s all super helpful context. And so, and you’d be surprised we hear that a lot hey the implementation kind of dropped the ball there training is non existent. So we’re figuring things out as we go, which is definitely not best case scenario. And so just a question on that, who are you, who are you guys currently using today?
Jill Maass (05:56) Credentialstream? Okay.
Fatima Nunes (05:58) Cool. I think they have like they go by credstream, healthstream. They have a couple of names.
Jill Maass (06:02) All the things yep. Okay.
Fatima Nunes (06:03) Good. And, and I’m, assuming that’s a self serve right there’s, no services with that. It’s just more of like your team is utilizing that as like the more of like data storage and to perform all the, all of the workflows and stuff. Is that correct?
Jill Maass (06:17) Yeah, that’s it. Okay.
Fatima Nunes (06:21) And then tell me, I know you mentioned that you sort of fell into this role, you were trying to figure out why they went with credstream? Like if there was like a criteria, right? Can you share a little bit more? Like do you have insight into kind of why they decided to partner with credstream like what they liked about it?
Jill Maass (06:36) I don’t know if it’s something that they liked, but we were using, it was called oneapp before, and I think they, from my understanding, they had almost like just launched this Healthstream. And so, for us to move from oneapp to Healthstream was a significant helpful jump and it was much better than what we had. But because it was owned by the same company, really, they gave us like bottom of the barrel pricing for a five year contract. So that’s why they like hopped on board with this. And that’s when I asked, that was the reason, honestly? Okay?
Fatima Nunes (07:17) I mean, and fair enough, right? Like cost, they lock it in for five years, and then they just let the credentialing team. Yeah. And then they just let the credentialing team deal with whatever pains come with that.
Jill Maass (07:27) Yep. That was kind of.
Fatima Nunes (07:28) It, yep. I totally.
Jill Maass (07:30) Totally. Oh, I feel like we didn’t really do our due diligence. So, I just want to make sure we’re doing our due diligence moving forward, okay?
Fatima Nunes (07:36) Great. And it sounds like you’re very forward thinking you’re thinking about like, hey, we’re growing rapidly. We want the right solution, not just like the cheap solution.
Jill Maass (07:45) Absolutely. Yeah. Okay. And our prices with credentialstream honestly are quadrupling starting next year. So, if I’m going to pay for that, like I want to make sure you know what I mean? If we’re paying for the service, let’s make sure it’s something we want. Otherwise, let’s pay for something else.
Fatima Nunes (08:03) Exactly, absolutely. And you might as well, right? Do your due diligence. And if credentialstream is the right vendor, then great. You guys are good.
Jill Maass (08:09) To.
Fatima Nunes (08:09) go, but if there’s something better out there, then why not explore that? It’s going to make you and your team’s life a lot easier.
Jill Maass (08:15) That’s exactly the idea. Yep, right.
Fatima Nunes (08:17) And so, just out of curiosity, typically, when we have these conversations, credentialing sits under like revenue cycle under like the CFO or like operations kind of what does that look like within summit?
Jill Maass (08:29) It’s a little I’m currently credentialing department rolls up right up to our chief administrative officer. So we’re not really under a department. We’re more under our executive.
Fatima Nunes (08:45) Got it. Okay. And do you report directly? And I believe, I know I saw it earlier. I know it’s a woman, right? Julie. Okay. I.
Jill Maass (08:52) report directly to Julie.
Fatima Nunes (08:54) Okay, perfect. Okay. So with love and I’d love to share a little bit more about medallion. I have kind of like two slides that to like level set on what we do, who we are, all the services we offer. Okay? Before I get into that, definitely want to understand exactly like the need and a little bit more about your current workflow, what that looks like, and in an ideal state, what you would want that to look like. And then I can like back into medallion if that for sure.
Jill Maass (09:20) Okay. So currently, what we use Healthstream for is really our data housing software and we kind of house the data there. We do have workflows but they’re called workflows but I would call them a checklist. It’s more like, I don’t know why the word workflow but to me it’s like a checklist and we just, we created those workflows but we’ve created those checklists of things that we need, make sure we’re doing our due diligence, things like that. And then everything else is pretty manual as far as enrollment that we do the piece that I am really struggling with Healthstream is like I would call it more like the backend stuff like we have what’s called like a Minnesota uniform application. It’s like our universal application. I think probably every state has one, but when you pull the application, it fills in maybe like 75 80 percent of what we need and it doesn’t pull in the rest. So to me, I’m like, well then, so it’s a lot of manual labor for my team and they’re like, well, you can just go in and map it yourself. So I’ve been trying to do that. And my gosh, I am not that person and I’ve spent, I can’t even tell you how many countless hours I’ve tried mapping these applications and then I’ll get it to where we want. And then like for some reason the file goes corrupt. And then we have to start all over again. And I’m like you guys, I’m done, I’m sorry, but you have to do the manual labor. I’m done. I can’t do this anymore. So that is like my biggest pain point. Honestly, we do pull like rosters. We do expirable tracking out of there. That’s probably the extent of what we’re doing with Healthstream right now. And like I said, I’m sure that there is greater and better options within Healthstream. But I don’t know what I don’t know and I think that’s frustrating for me because I think it could be something but nobody’s willing to help us like make it better. So, I think ideal state, honestly something where I don’t have to map an application. I just want it to work.
Fatima Nunes (11:38) Yeah. I feel like those are table stakes that’s like at the minimum, at the minimum, a pdm, a provider data management platform should be able to do that. Like you have all the data there already. It should be able to like map it out. It.
Jill Maass (11:51) Should, and it’s like trying to map these. And like we have five ambulatory surgery centers that, who do… everything very manually. They don’t use Healthstream at all. They cringe at the thought of using Healthstream and I’ve been trying to get them acclimated with Healthstream but all they see is the Minnesota uniform application that we submit to them and they’re like we don’t want to have any part of this. So I would like it is my dream state to have them someday like jump on board with us and be able to use this software as well. I think they would find it so valuable, but they just right now probably see all my pain points and don’t really want to jump on board. And I get that. So, and I don’t even know honestly like what that would look like for them. But I just think it should be an option for them to be able to at least put, at least do something. So we have the same providers. It’s not like we have outside providers that go to our surgery center. They’re all summit physicians providers that use the database, but they just have their different entities.
Fatima Nunes (13:05) Okay. That all makes sense. And I’m here to tell you obviously like I’m part of, the sales team here, but there is better, there is much better at least things to take work off your shoulders, your team, shoulders and give time back because there’s no way it’s 20 26 and you’re still going in and populating.
Jill Maass (13:23) This is kind of how I feel in my God, and then we’re going to pay this much money. What am I getting? Like? I just don’t feel like I’m getting the value for what I’m having to do.
Fatima Nunes (13:32) Right. No, absolutely. And so just, I have several questions and sorry for like peppering you with questions here, but you’re okay. So you mentioned a couple of things you mentioned that you’re pulling rosters today. Usually when we hear rosters we think of like delegated agreements are in place. So you’re putting, you know, you’re credentialing providers, adding them to rosters at the end of the month? Is that kind of how you’re doing it as well? Or can you just walk me through so.
Jill Maass (13:57) Currently, we have one payer, we have a couple payers that will, we don’t have any, like we don’t have delegated agreements with any payers yet working on it, but not yet. But like some of our payers are delegated with other payers. So sometimes we have to provide rosters to like the stepping stone partner down the line. So when we, what we do is we, when we add people to Healthstream, I have like a query and it pulls those people automatically. And then, so I have like a query and then a spreadsheet and it automatically will pull those people into that spreadsheet.
Fatima Nunes (14:42) Got it. We.
Jill Maass (14:43) Do that. I mean we do that quite a bit is pull rosters or like sometimes we’ll have a pair like, hey, we just want to like double check that we’re all on the same page. Can you just send us an updated roster? So we make sure we have everybody, right?
Fatima Nunes (14:58) Okay. That makes sense. And then in terms of credentialing and pair enrollment, I know those words can mean different things to different teams. Yep, can you just tell me a little bit more about how, what the credentialing workflow looks like, and what the direct enrollment workflow looks like?
Jill Maass (15:15) Yep. So right now, I have like we have a really small team but I have somebody who I would say does the credentialing. So she does all the intake onboarding. Is another way I call it. She does all the primary source verification. She puts everything, all the data entry stuff into Healthstream. She does all of the initial… credentialing, makes sure they’re I don’t know legit. They double checks, everything, puts them in the system when she’s done. Then she sends notifications and it goes to one person who then does the pay enrollment. So she does the Minnesota uniform applications. There’s one pair that wants a roster of the new person. Every pair is very different. Some of them want you to go on their portal. So she takes care of all of that side of things. And then there’s another person that takes care of getting them affiliated with all of our hospitals that we send providers to?
Fatima Nunes (16:06) Got it. So it sounds like your team includes that rolls up to you. It’s three full time employees, one handling those primary source verifications, like the provider onboarding. The second person is really working with the payers on those direct enrollment applications. And then that third person is like doing like the privileges and like applications for those like ambulatory surgery centers that you have, right?
Jill Maass (16:30) Yep. And like we have other hospitals that our providers go to. So getting them set up with other providers with other hospitals in our area.
Fatima Nunes (16:40) Okay. Perfect. That all makes sense. I think I did see a little bit about how you’re opening new locations. You’re kind of expanding your footprint, onboarding, new providers.
Fatima Nunes (16:50) Is there like, are you feeling like is part of this? I know that you’re your contract is expiring with Healthstream. March of 20 27 is a part of the evaluation as well as to why you need a new vendor or maybe exploring different things also because you’re growing at a pace that you feel like your team can’t keep up with the workload even if you were to continue with credentialing stream or do you think next year you renew with credentialing stream? Your team is fine. They’re good to go. It’ll be annoying, but you guys can still handle the workload.
Jill Maass (17:20) Exactly. The second one, I think we can handle it. My team is pretty awesome. I’ll just say and I think we’ve been doing it for so long that like this is, I’ll say like this, what feels like chaos has kind of become normal life for them. So, I’m like, I just feel like there’s so much like there’s something else we could be doing. So that’s kind of how I feel about it. Okay?
Fatima Nunes (17:43) Perfect. So just want to go ahead. I think this is all, super helpful. I appreciate all the context, Jill, I do want to transition a little bit into medallion. I do feel like you’re going to like a lot of the things I say and then I’ll fill in the gaps on kind of like the partnership, it is a little bit different than credential. Let me see why isn’t this doing? It is a little bit different than credstream, but I think like for good reasons, okay, let me share my screen here and see if this works here.
Jill Maass (18:12) Oh, yep. I can see. Okay.
Fatima Nunes (18:15) Perfect. All right. So just have two slides, right? Not sure how familiar you are with medallion. I’m assuming not too familiar. Is that accurate?
Jill Maass (18:27) Yeah. I think I see you guys at conferences. I’ve seen the name. I see a lot of things. I looked into it a little bit, but I don’t have good visualization. Yeah. Okay.
Fatima Nunes (18:40) So, perfect. So really at a high level, right? We’re an ncqa accredited cvo, and we’re focused on making credentialing licensing and direct enrollments faster and a lot less manual to your point, right? What we hear from similar teams is a lot of the work is still very spreadsheet driven. It’s repetitive, super time consuming teams are spending an awful amount of time chasing documents, re entering data tracking statuses across different systems. So that’s really what medallion is built to solve. We combine software and services to automate a lot of that work. So things like data collection, form, population status tracking, follow ups with payers with providers. So your team doesn’t have to manage everything manually. And so the goal is pretty simple, right? Get providers through credentialing and enrollment faster, reduce the amount of back and forth and manual tracking, and then help your team just handle more volume without needing to add headcount. And I think that’s a big thing. When we have some of these conversations, they’re like, hey, we’re looking a year from now at the rate that we’re growing, we’re going to have to at least add one more fte or maybe add somebody else because it’s just the volume it’s just a lot. Do you, I know, do you have any insight into like forecasted growth for the remainder of this year? Like how many new providers or new locations you’d be adding?
Jill Maass (20:01) As far as locations, I don’t know that we’re adding any new locations this year, but we will be adding just maybe a handful of physicians at the end of the year. But along with that will come a lot of support to the physicians.
Fatima Nunes (20:20) So, like,
Jill Maass (20:22) physician assistants will be hiring every physician has a physician assistant, and then therapists will come along with that too. So it’ll it kind of is a trickle down effect.
Fatima Nunes (20:32) Right. So more of like the mid level providers and so on. Yeah. Okay, cool. And so I’ll pause there. I know I went through a little bit of medallion. I think what’s great. And I’ll kind of like actually move ahead here. I love this slide because it shows the full scope of the services that medallion supports. So we cover the entire provider lifecycle. You mentioned it sounds like what you’re using credentialing stream for right now, it’s like a provider data management, storing all of that provider data. But outside of that, like the system’s not really intuitive. It’s not mapping anything, right? Right? With medallion, all of these functions that you see on the screen are going to live in the medallion platform. So you mentioned that you have your… God, I’m blanking out there’s. A third team, the team that’s handling like more of like the hospital privileging the location privileging and they don’t want to touch credentialing stream. This would be the solve for that. They would have all of you. So the credentialing person yourself, the privileging team, everybody would have access to medallion. And what’s great about it is once you input the data into medallion, everybody has access to it. There’s also role based access where you can limit the view depending on which team is accessing it, which is super important. And then something that I do want to highlight is we know how critical caqh is in all of this. I think that’s what really kicks off the process, right? Especially for primary source verifications. Even payers use it for data. And so what’s really unique to medallion? We are the only participating organization with caqh. And what that means is we have a bi directional API integration with caqh and we’re able to push and pull data from caqh into the medallion platform and of course, manage all those 90 day attestations for providers, the annuals, all of that, which every time I say that teams are like we’re spending about an hour per provider on that. Like if we could just get rid, you know, if somebody if a computer or a system could take care of, that would be fantastic.
Jill Maass (22:32) Wow. That’s amazing. Yeah, it doesn’t automatically update caqh if you make a change in medallion.
Fatima Nunes (22:39) Exactly. That’s how it works, right? Wow. So that’s exactly how it works. And so when you think about the person that you have on your team today generating those primary source verifications, yep, her responsibility would look, she’d log into medallion. She’d you’re right? During implementation, we would onboard all your 180 providers into medallion. We would link all of their caqh profiles. So all of that data is in the system. Of course, if you want to populate like your own data that you have into medallion, you could do that as well and override it. Okay. And then any new requests that go into the platform, your, that fte would go in, submit the request, say, hey, we want to complete primary source verifications on this provider, they would send the request to the provider in terms of like they’d get an email saying, hey, summit orthopedics is partnering with medallion to start the, you know, the onboarding process. The provider would be given an option link their caqh profiles or upload their resume, and there’s like a resume scanner and all of that. And then we would upload typically about 80 percent of a provider’s information from caqh directly into medallion within an hour. Wow. So in terms of, like, you sound like you’re really like you love your team in terms of making that person’s life easier. Like I’m sure. She’s better fit for like doing more strategic things and helping you out in other areas, going in like pooling all this data and trying to populate and trying to do that. All the primary source verifications that we can get into is in a future conversation. But all the primary source verifications are automated in the back end. All of those different like mpi, all of that is like death masters. Everything is automated into the platform so that’s running the background. And we do have ongoing monitoring. I know that’s something else that you mentioned around making sure that everything stays up to date compliant, that’s also part of your role compliant, making sure that nobody is falling through the cracks. Yep. And let me think, I think in terms of I’m just trying to like back into everything you said was important to you visibility, just having full access into everything. I think that’s really like the goal. With this, right? We want to take as much of the repetitive manual work off of your plate. But still you’re in control, you’re submitting the request, you have full visibility into everything. You just tell us kind of like where you need us to plug in and support and that’s exactly what we’ll do. Okay. Very cool. Anything I can answer there any like questions concerns like something that maybe I didn’t do a good enough job explaining there.
Jill Maass (25:13) No, I don’t think so. I don’t think I have any major questions right now at this point.
Fatima Nunes (25:21) Okay. I think what I will highlight since I know you’re utilizing credstream and I mentioned that we are a little bit different is credstream is more of a self serve tool. Okay? Medallion will be, you know, your team will be involved in the day to day. They’ll still log in, make the request, do everything, interact with providers and we can customize sort of like the support level based off what you kind of like, what you want the relationship to look like with medallion, like some organizations say, hey, we want to own the provider communications. We don’t want medallion reaching out to providers and like that’s fine, then we could just update the filters and do that other organizations are like go after them. And if you can’t get through to them, then our team will take on the work of like following up, right? Okay. However we are a software plus a services. So we do offer like what I was mentioning, the reason why we’re able to automate so much of this and take work off your plate is because we are doing that work as well. We have a team that also helps for the areas that we can’t automate. And so I don’t know if that’s something that you’re open to or you’re thinking, hey, we want to stay closer to what healthstream offers?
Jill Maass (26:28) I don’t know. No, I think I’m not opposed to it. I think, yeah… I think it would be great next steps. Is there a way we could like, I could have my team on a call and we could just do a demo and just see what this looks like and talk to them. I just, I would appreciate their viewpoint as well and their thoughts on medallion. I definitely don’t want to make the decision alone because I don’t do the day to day work anymore. So if that’s a possibility, I think that would be great next steps.
Fatima Nunes (27:02) Okay. Absolutely. We can do that. And on the next call, we’ll have a solutions consultant, Mallory. She’s great. She’ll take, you know, I’ll be on the call. We’ll walk them through, kind of do a similar like high level overview of medallion for them. Okay? And then go into the platform and walk through everything that would be.
Jill Maass (27:18) Really helpful.
Fatima Nunes (27:20) Okay. The last question I have and I know we have two minutes here is just more like turnaround times, right? Would love to just get a little bit more insight into specifically like the person running primary source verifications, like how long that typically takes for her to do, and then the person that’s running like more of the direct enrollments, how long it takes for that person from the moment they gather all the, I guess how long it takes for them to gather the provider documentations, and then to get a provider to parse status, like, do you have any insight into that?
Jill Maass (27:49) Yeah, I would say from start to finish… 45 days for us to gather information. I would probably say 15 days is.
Fatima Nunes (28:04) that for primary source verifications or direct enrollments?
Jill Maass (28:07) No direct enrollments?
Fatima Nunes (28:09) Okay. So 45 days to gather documents. And what was the other number?
Jill Maass (28:14) I would say 15 to gather documents and 45 from like start to finish.
Fatima Nunes (28:20) From when you submit an application to a payer, to when they’re approved. Yeah. Okay. One that’s incredible. I think that’s one of the fastest turnaround times I’ve ever heard. I.
Jill Maass (28:31) Told you, they’re a really awesome team. They like are on things like they, and it’s like almost to a fault where they’re so like they’re just very anxious and they like, are very quick. So they don’t let anything fly. So, if it’s been two days and they haven’t heard from somebody, you better believe they’re gonna call them and figure out why they haven’t heard from them. So they’re very fast… yeah.
Fatima Nunes (28:54) I can see why you’re a fan of your team that’s yeah.
Jill Maass (28:58) They’re great. So that’s why I really value their input because they’re so like, they know this, our current process and I’m not saying it’s good, but they know it and they do it and they’re really good at it. So I, it’s going to be a transition, obviously, if we leave Healthstream, so that’s why I just really want their involvement in all of this.
Fatima Nunes (29:19) Yeah. Do they, are they a fan of Healthstream? Or do you think that they’re they welcome change? They don’t.
Jill Maass (29:24) really, I think they welcome change. I think they see my frustration and I think they, they’re like, oh, this didn’t go through on the application and I’m like, you know, like, so I think they sense it and I, they’re always like, we don’t mind doing the application. It’s fine. And I’m like, yeah, but we shouldn’t have to do this. Do you know what I mean? Like we shouldn’t have to do all this extra work. So, they are fine. But we did talk about this and they were like, yeah, I think if we can get something new, I think they just, they also firmly believe there’s something better. They just don’t know. We just don’t know what we don’t know. Yeah.
Fatima Nunes (30:01) No, I totally hear you there. And then last question, I promise and then I’ll let you go. It’s just around budget. I know it sounds like you already have some pricing around like the renewal for Healthstream next year? Is there like a window that you’re trying to stay within or you’re like, hey, we need to leadership will only honor like how much we’d be paying for Healthstream if we were to renew or how are you thinking about budget there? I.
Jill Maass (30:27) think budget wise. I want to explore all options of budget and the pros and cons of each. Like I want to look at medallion how much it is, what are the pros, what are the cons, what makes sense for us as a team? And if we’re going to pay more, then I’ll explain why I feel like I can have those conversations.
Fatima Nunes (30:50) Right. You want to be able to justify it if it’s going to be an increase? Yep? Okay. That all makes sense. All right. So let’s do here. I don’t know what’s easier for you. I can pull up my calendar and see typically a demo would be an hour long. Okay, perfect. We’d use the first 15 minutes like level set on medallion, walk through a couple of slides and then Mallory would use the, you know, rest of the 45 minutes to take them into the platform. And we’d focus specifically on primary source verifications, and then direct enrollments. Okay? So let me look here if you want to. Do you have access to your team’s calendars, if you can like fit their schedules? Okay? Let me look here. So… boy, okay. So it looks like next week we have our like company qbrs, and then the following week, Mallory is out, she’s going to Hawaii. Oh.
Jill Maass (31:45) Lucky her. I know.
Fatima Nunes (31:47) That’s amazing, me too. And so I’m trying to look right now. So probably I’m looking at the first week of may would probably give us the most options. Okay? I’m looking at the sixth or actually we could even do, let me see that, Monday, the fourth, the fifth, the sixth. Is there a time of?
Jill Maass (32:09) Day? Could we do like the fifth that maybe like do you have a time on the fifth that would work best?
Fatima Nunes (32:16) Let me look here. How does she shows busy here? Are you Central Time? Yeah. Okay. So we’re Eastern Time. So we’re an hour ahead. I’m looking. So two 30 Central Time works for us. So two 30 to three 30 would work for us?
Jill Maass (32:38) Okay. I might need to do it earlier on a different day then.
Fatima Nunes (32:41) Okay. Do you prefer earlier? So should we do have 10 a M?
Jill Maass (32:45) That’d be, was that your time 10?
Fatima Nunes (32:47) A. M central 11 a. M. Our time, let’s.
Jill Maass (32:49) do 10 a. M on the fifth if we can.
Fatima Nunes (32:51) 10 a. M on the fifth?
Jill Maass (32:52) Does that work? Yes?
Fatima Nunes (32:54) It does work? Okay? So I’ll do 10 to 11 and I’ll send the invite. Okay? And do you want me to add your team or do you just want to forward the?
Jill Maass (33:02) Invite? I’ll just forward it to them and let them kind of know that we had this conversation and give a little bit of context behind it.
Fatima Nunes (33:08) Okay, perfect. That all makes sense. All right. I’ll go ahead and send it for may the fifth, 10 to 11 a M Central Time. And then if there’s anything else you need via email or questions that you can think of afterwards, please email me. Happy to provide whatever information.
Jill Maass (33:23) Perfect. Thank you so much of.
Fatima Nunes (33:26) Course, it was great meeting. You. Take care. Nice.
Jill Maass (33:28) To meet, you. Have a good day. You too. Bye bye.