Transcript
Mike Manson (00:00) mr, Noah.
Noah Laack-Veeder (00:02) Hey, you can call me doctor, red. God. Call me Noah.
Mike Manson (00:11) I was talking about what we were talking about earlier to our team on our forecast call. People are pretty fired up and cliff reached out to me asking about it too because I had posted it in the seller’s channel about it. I think everybody is kind of looking for something like that. So, I think people are excited about it.
Noah Laack-Veeder (00:29) Hell, yeah, hell, yeah. Let’s do it, man. Let’s do it.
Noah Laack-Veeder (00:38) Yeah, feel free to kick it off. But like when you want it to be the Noah show, I gotcha.
Mike Manson (00:42) Yeah, I’m going to give like the basic overview that we’ve got a payer partnership coming. I got like a pretty high… level overview of what I can share from Derek. So there’s not a lot of specifics I can tell him, but I am going to tease the three day turnaround time, okay?
Mike Manson (01:14) You a golf fan, you have the masters on in the background?
Noah Laack-Veeder (01:17) No dude. I care like so little about sports that’s my like –, I’m a huge nerd, like I’m like a super nerd. So I don’t really care about sports. I like ufc because I did jiu jitsu for a while. Oh, cool.
Mike Manson (01:33) I never –. I mean, I didn’t really start playing – I played –, I caddied as a kid. I played a little bit as a kid, but my dad was never a golfer and –, so I like –, I just remember being like a teenager and being dumbfounded that people would watch golf on TV like this is so boring.
Noah Laack-Veeder (01:51) Yeah, but then.
Mike Manson (01:52) When I started to really –, but then when I really started to play and like really appreciated at how hard it is and how good those guys are, then it’s like anything like if you spend a lot of time and effort trying to be good at something and then you see somebody that’s, really good. You’re like, wow, that Guy is –? You… know, that makes it fun. Yeah.
Noah Laack-Veeder (02:12) Martial arts was like that because I was just watching ufc and I’m like my God, the stuff they’re able to do nuts.
Mike Manson (02:21) Yeah. Hey, Cole. How’s it going?
Cole Dudley (02:23) Hey, Cole. Hey, guys. How are you good?
Noah Laack-Veeder (02:26) Good. Is that a real stack of books back there?
Cole Dudley (02:30) It is.
Noah Laack-Veeder (02:32) I like it. Yeah, that’s.
Cole Dudley (02:33) super cool. Yeah. Thanks. It’s –, it’s freestanding and so, it’s always scary when like the little kids are in here, but we had like a pretty bad earthquake recently and it didn’t fall over. So now I’m like –, okay. I’m kind of impressed. Yeah.
Noah Laack-Veeder (02:47) I mean, I guess the question is what’s more powerful an earthquake or a toddler, you don’t know, I.
Cole Dudley (02:53) Mean, –, you don’t know you?
Noah Laack-Veeder (02:55) Don’t know. Are those – you said you have kids then? Yes, cool. I have a seven month old daughter, so she’s eating foods now. So that’s my latest thing.
Cole Dudley (03:05) That’s a fun milestone. I have a two and a half year old and a one year old. Okay. Yeah. So life is crazy.
Noah Laack-Veeder (03:15) Yeah. So, yeah, you’re getting tons of sleep, you know?
Cole Dudley (03:18) All that, yeah. Yeah. Well, rested, more disposable income than I know what to do with, you know, yeah, good old friends.
Noah Laack-Veeder (03:28) Yeah. You know what? We’re living the dream as they’d say, you know, yeah. Yeah. Well, by the way, I’m Noah, I’m Mike’s, technical counterpart here, super excited to meet you. We talked a little bit about this and I, yeah, I’m super excited to meet you today.
Mike Manson (03:44) Yeah. I asked, you know, josh is the kind of the lead on this one but Noah specifically works with some of our larger customers and he is also kind of our expert on PE automation, which is where I think we’ve talked about before, I think is probably the most immediate impact we could have. So I wanted to him and I were catching up earlier this week and I was kind of mentioning our conversations and he had some interesting things to show you both on like what we can do for automating peer enrollment applications, like actually like using a bot to go in and auto fill pop, you know, populate applications which should go a long way and not having, to hire temps to come in and do that work. And then also he’s been really good at kind of like architecting systems and how we talk to your other systems which I know is kind of where we started the conversation. So I think he had a few things to go through there. The other reason I wanted to reach out and I was hoping I would have more to share with you today, but I talked to my CEO, Derek yesterday and we’ve basically without saying too much.
Mike Manson (04:52) We’ve got a, this is more of a less of a technical value add and more of a partnership value add. We’ve got a pretty big deal happening with a major pair where we would actually essentially be able to deliver. We’re guessing like three day turnaround times for pair enrollment, which is unheard of in anything I’ve seen. So I will have more details to share. And again, it’s more of a partnership event that’s going to happen. So I want to keep, you know, in the know on that because like I’m super excited about that. I mean, I just, you know, you guys have solid turnaround times for cred and good turnaround times for PE. But I think like with what Noah can show today, and then with this upcoming partnership, I think we could help you guys scale immensely. So I guess before we like dive into the technical piece, you know, I understand like it doesn’t seem like the, there’s a ton of urgency to make a change at the moment. But like anything new on your side? How you guys are thinking about this?
Cole Dudley (06:02) No, nothing. Nothing new on our side, I.
Noah Laack-Veeder (06:05) Don’t I know.
Cole Dudley (06:07) That we still there’s still one thing I was like kind of curious about with like to what degree are we potentially limited by payer contracts, on delegated enrollments? I just, and I don’t have clarity on that yet.
Mike Manson (06:19) I think.
Cole Dudley (06:20) Overall, with the credentialing payer enrollment kind of the whole thing. It’s it’s sort of a level two priority at the moment. It’s the kind of thing I’m wanting, to continue making progress on. But we have, you know, kind of other things that are a little bit more urgent. So, it’s like it’s taking up a bit of my time. I, there was a chance because, we just launched, we just started a new quarter. Yeah, and the, just the prior priorities, we shifted those a little bit. So I thought there was a chance that we would actually start doing integration work like ASAP and we’re not there yet. So, yeah, as far as medallia is concerned, that’s probably good. Yeah, because if, you know, we can continue looking, at options and evaluating. And, and I, part of one reason it’s still and this is also relevant. It’s still going is I’ve just, I’ve had a real challenge getting answers and guidance from verifiable on how to scale stuff. And I’m just honestly just disappointed, with their, their approach on this. I’ve had simple questions around, hey, we rent this instance from you, in Salesforce. Seems like we should probably own it. Can you let me know what it would take to change that? And that has parlayed into them not answering me. And I’m just, I’m frustrated with this. So, you guys get the benefit, of, the dirty laundry. Okay? Instead of just getting an answer on that, they escalated that, those questions to Salesforce, which then made it to our Salesforce account executive team. And now I have a meeting with 15 people from Salesforce, to, trying to talk us into getting Salesforce health cloud and still an answer to this,
Noah Laack-Veeder (08:12) So cool, not to interrupt the dirty laundry, but I just want to see if I can get a little bit of detergent in the system. That was my dad joke of the day. So, thanks if that was kind of funny. So as I understand today, you’re using verifiable to do like the credentialing and store cred data. So like, what was the initial thing that you were trying to solve for just getting connected? What was the, what were you trying to solve for?
Cole Dudley (08:39) Yeah. Pretty simple. We, so we have our own application that we, that we’ve built. That is sort of the nationwide… high scale telehealth isn’t supported that well in ehrs, or a lot of systems. So, we have to build a lot of stuff to fill those gaps and, with our credentialing data, we wanted to pull that out of like, we actually, need to know the credentialing data. So, we know who to match, our patients with just like pretty simple stuff.
Noah Laack-Veeder (09:15) Provider access, yep exactly.
Cole Dudley (09:16) Yeah, yeah. So, and also like which, we also need to know which, which payers are enrolled with each clinician, like that doesn’t go from verifiable to the ehr. It kind of goes through us in the current interface for that is a spreadsheet like a spreadsheet exported from verifiable that our engineers read in from. And then there’s like humans messing with a spreadsheet all the time and it goes down or.
Noah Laack-Veeder (09:43) For the credentialing data you’re talking about for?
Cole Dudley (09:45) The credentialing data. Yeah.
Noah Laack-Veeder (09:46) I’m just going to share if you don’t mind, I’m just going to share my screen, so we can just, map this out together. You’re going to see a really complicated diagram. It’s not really that complicated. So you’re trying to get.
Cole Dudley (10:00) you get a,
Noah Laack-Veeder (10:01) spreadsheet out of verifiable that then you’re having individuals in the loop… take and manipulate to feed it back into your own application that’s your ehr, is that what you’re saying?
Cole Dudley (10:17) Close, I was saying that the spreadsheet, is a working operational document. It’s also, we also read in from that into our midi database, and then we go from midi database into the ehr?
Cole Dudley (10:36) Okay. So, so basically, this spreadsheet is like an interim fragile solution to an API. Okay. And so as a, so as a starting point, we, I’m like let’s get rid of this spreadsheet and just use the apis that are there. And we also wanted to do a little bit of automation. And with that, we wanted to bring in a little bit of information from, Ripley and, from greenhouse to just again automate, but then also just start to use the verifiable data as a cornerstone of like a provider data management system overall. And the way it’s currently set up is we rent that instance from verifiable and technically we’re only supposed to be using it for like verifiable data. And so, the question like in my old company, we use verifiable too, and we had automated this whole thing end to end and we let verifiable be like we implement it in our own Salesforce instance and then that’s where all the integrations were done. So, I don’t want to do the integrations twice.
Cole Dudley (11:37) I mean, it’s probably not that big of a deal to do it, but I’d rather not do it twice. So, I’m like if it makes sense, let’s migrate to our own instance and just let me know how quickly we can do that and how much it will cost. And regardless of whether we stick with verifiable or medallion long term like this, I see this as like a short term thing and we just want it done. And I have not been able to get an answer for two months now on, is it like it’s certainly feasible? But like, what will it take to do it from verifiable’s end? And it’s… yeah, sorry.
Mike Manson (12:11) To, and what you’re trying to do, is just get your own Salesforce instance where you’re going to have like all of your kind of CRM data. And then they’re also not giving options on how to connect verifiable to your midi database, is that it’s.
Cole Dudley (12:26) it’s I, at a minimum, I just want our own Salesforce instance even with the verifiable data in it. Like technically, we don’t really own anything in verifiable right now. It’s the whole solution. And the way that’s built is really meant for very small practices and businesses and all that that’s not doing anything else in Salesforce. Not even that I want to do that much more in Salesforce. But like, yeah, there is a world where whatever that new instance is could be verifiable and other data. But even if it’s just verifiable at least, then it’s something that we could administer like if we get a, it took like two weeks to get it at another admin account through verifiable so our engineers can start doing anything at all with the existing version of it. It’s just not meant for where we are and is this kind of like?
Noah Laack-Veeder (13:18) Your ideal system architecture is this kind of what you want to look like, you’re getting like greenhouse data rippling and verifiable into a Salesforce instance that’s connected to ehr or like what’s that ideal architecture?
Cole Dudley (13:31) I think the ideal, is Salesforce or our own thing or something or another abstracted service that we buy like I’m not, I’m agnostic on what that middle layer is. I think it’s like I have preferences and I have experience that I am happily sharing with engineering on that. But, because I don’t see product owning that like we would not own that technology. We don’t have to live with it. And so, I’m just trying to help, the engine tech team make a good decision there. And we’re and I think Mike knows this, but we’ve been trying to find a good head of it like kind of enterprise system style it for a bit and we almost have someone in the seat and for someone whoever’s going to own that, like if they’re not a Salesforce person, it’s probably not going to be Salesforce. If they’re they are a Salesforce person, then I think they’d be more comfortable with it being Salesforce. But I, we, I will not be making that decision unilaterally. But I am making the decision that we need an abstracted layer there for all of our systems to talk to.
Noah Laack-Veeder (14:36) Yeah, that makes sense. And the goal from like back to where medallion fits in is like you want to be able to get this verifiable payer information, like effective dates, payer information, who’s enrolled with, who revalidation dates into the ehr to help you with a scheduling use case. Is that kind of what that’s meant to do for?
Cole Dudley (14:56) Scheduling for scheduling and for billing too? Yeah, hold.
Noah Laack-Veeder (15:02) On. So it sounds like there’s this today that’s not happening. You’re trying to get that information through this process. But ideally, this would just be more streamlined and the data that would be related to enrollments would just be going straight to the ehr or through some abstraction layer that’s either midi or under Salesforce to get there. Is that, am I hearing that correctly? Yep. Okay. And the payer enrollment data, is that in verifiable today? Yes, it is. Okay.
Noah Laack-Veeder (15:40) All right. So, credentialing data here. Okay. Sorry to deviate for a second, but that was something I was talking to Mike about because I think one of the things that he told me you’re interested in is kind of this system architecture where this is just more streamlined and the data is getting to where you want to go. And the first question I had to Mike was, hey, like what is this leading to? Is this leading to like difficulty with provider access with scheduling with billing? And it sounds like that’s more or less the downstream impact.
Cole Dudley (16:11) Yeah. And also just like we have an enormous two problems. We have an enormous amount of just operational overhead with humans copying and pasting data from one. So nothing is integrated with us right now. Nothing is really integrated. Okay? Nothing and you.
Mike Manson (16:32) Know.
Cole Dudley (16:34) Even if I had no prior experience in this kind of thing, I would be like that’s probably an issue. But like my in,
Mike Manson (16:40) my last company?
Cole Dudley (16:42) I, we had like 5,000 clinicians, everything was integrated end to end, like.
Mike Manson (16:45) Tons of.
Cole Dudley (16:47) automation and that was sort of all old school architecture too, but it worked really well. And so one issue is like, it’s not integrated. So, it’s slow. It’s fragile it’s.
Mike Manson (16:56) labor.
Cole Dudley (16:57) intensive, it’s hard to observe what’s actually happening data wise because, all the interesting information is happening in spreadsheets or like notion tables. And then the other issue is like the clinicians feel this. So, when they’re onboarding or throughout the entire process, they, I think I mapped out like by time they see their first patient, they’ve had to like log into 25 systems 20.
Noah Laack-Veeder (17:27) Five?
Mike Manson (17:30) Yes, wow.
Noah Laack-Veeder (17:31) Okay. And they’re okay.
Mike Manson (17:35) 25?
Noah Laack-Veeder (17:37) And I’m guessing it’s like rippling greenhouse, verifiable, Salesforce, ehr, caqh.
Cole Dudley (17:45) They’ve got two, they’ve got two lmss that they kind of get into. They have midi like we have our own thing, yeah.
Mike Manson (17:54) They.
Cole Dudley (17:55) have, yeah, it’s an onboarding system. They’ve got kind of clinical reference resources and stuff like up to date… there’s a second, like maybe a third LMS if you want to call it that for like special security and hipaa stuff. They’ve gone into DocuSign, like they’ve gone into a chart… kind of safety and quality reporting notification tool. Not all of this is like we’re solving with this upstream part, but we have severe system fatigue and it like the thing is like it got us to where we are. But like I think we’re hitting, we’re realizing that as we get more and more clinicians and they see all the branding and there’s this promise that like things are like really like that AI is doing AI is doing a lot of stuff here when we get to the actual like visit delivery, but everything else is, it’s very manual and it’s not the experience that people were hoping for when they joined and it’s just, it’s a lot. It’s very overwhelming for people.
Noah Laack-Veeder (19:04) Yeah. No, 100 percent and how that typically shows up. One, I mean, from the provider standpoint, it’s for like provider frustration can lead to delays right? With the whole turnaround time of everything, especially with enrollments, but.
Mike Manson (19:16) then kind of with.
Noah Laack-Veeder (19:18) Everything being manual, like when I talk to some organizations, like some things fall through the cracks, like we miss a status update, we miss an effective date and that leads to write offs or denials downstream. Is that showing up for you all right now with the manual workflows? Yeah.
Mike Manson (19:34) You know?
Cole Dudley (19:35) I think the humans we have in part of these workflows are killing it. Like this is part of why it has worked even though being very clunky and disintegrated and so in terms of the outcomes, we’re actually doing pretty well On all that stuff in spite of ourselves. But it’s also like it’s a lot of work we’re having to just hire more and more people to do these jobs that like you kind of don’t want to do after a while. And so, it’s just not sustainable. Yeah.
Noah Laack-Veeder (20:10) And earlier, you mentioned like this now has become kind of like a secondary priority. So like ultimately, you know, you’ve already had conversations with medallion like where we can fit in is scaling with less not having to hire people. Technology automation just leads to less resources having to achieve similar outcomes that you’re having today… that’s leading to that can lead to like opex reduction provider, abrasion reduction, et cetera. You know, what are the, what is like the top priority for the organization that’s like putting this more secondary right now? Yeah?
Cole Dudley (20:44) And I think it’s secondary in terms of like what we’re actually building right now. Obviously, I still have attention on it and I’m trying to push this stuff forward. But part of the reason why it’s secondary is like we stalled on getting the information we need and like just aren’t ready to work on it. But the thing that is, you know, all of this is sort of like the breadth of the experience for clinicians, our, you know, technically my day job is where we go really deep on care delivery. And due to… so we have like physicians and nurse practitioners that are doing the work but supporting them, we have a team of medical assistants and one of our strategies has been to like create more time for clinicians to see patients because we can bill for that and then offload work to the mas. Yeah, we didn’t invent this like this is sort of how a lot of healthcare works but we, we’ve seen enough growth fast enough with our patients that it’s been actually hard to keep up in hiring mas. And so I don’t know, maybe a month ago, we did a ton of deep dive research into like what the mas are doing, how efficient, they are, how scalable the processes are, and, you know, they’re spending most of their time in our athena inbox, answering patient questions, working prescription escalations, working on prior authorization… and… everything from the way the work is queued in athena, to how it’s distributed to those teams, to the expertise required to do different types of casework, to just the friction… in the workflows in athena has like we’ve identified enormous potential there to.
Noah Laack-Veeder (22:36) Solve some.
Cole Dudley (22:37) Problems. And so we’re focused on that piece so that we can kind of, yeah, that makes sense so that we won’t be limited on our like we won’t limit our growth based on our ability to hire mas because we’ll slow the need to hire down. Yes, that makes sense. So that’s our top priority largely because we have fresh data. We recently had some major issues with kind of patient satisfaction in our inbox because it was taking too long to get back to people. And, and separately, we’ve also seen some internal op systems break down around when clinicians are on pto or when they just call out sick, and the lead time to go and get patients rescheduled has been too long and patients show up to visits and there’s no clinician there. Oh, wow. Okay. It was just like that should just not happen. And this was something that we was not instrumented at all to even be able to detect this. It’s one of the first things we started to do building once I joined, and, yeah, we found that there’s a problem there. And so we’re intervening… in the operation. We’re building some tools to shorten circuit all sorts of manual workflows, tons of automation, doing integration with our HR and scheduling systems, and like everything to solve those. So anyway, we’re solving those two problems. The bigger system stuff is still there, but these are sort of like dumpster fires that we need to put out right now. And you’re.
Noah Laack-Veeder (24:04) like, yeah, it sounds like this is much more related to your day job and like this is, I mean, the two things I’m hearing from both of these is like provider access, right? Like and, you know, patient satisfaction scores, provider satisfaction scores, and kind of maximizing those. So that makes a lot of sense. Kind of why I got excited here is because you.
Cole Dudley (24:25) know, with the organization?
Noah Laack-Veeder (24:26) Scaling like it is as Mike has talked about if we’re kind of relying in those manual work streams from payer enrollment. I mean, I don’t want to sound too aggressive here but I want to prevent this from being the dumpster fire when we’re kind of expanding manual nature of it. So I was confident kind of thinking through look if this is manual today. We’re trying to reallocate resources like a lot of the automations that maybe you haven’t seen yet could be helpful there because we like automate the most time intensive pieces of payer enrollment which I’m sure you’re aware of it’s preparing the applications. It’s quality, assuring that they’re right following up with the payers, all the caqh management, all the caqh attestations, which I’m not sure there’s any automations you’re using in verifiable if you are, that’d be kind of more new to what I’ve heard with payer enrollment. So if that was a priority, I feel like we could address that and reduce the need for that resource. But kind of given everything, what’s going on, how do you think that stacks up?
Cole Dudley (25:32) I think that there’s… I mean, priorities are tricky. I mean, just because one is, it’s a matter of prioritization relative to resources prioritization relative to what we even have time of day to look into. And so, when we made the decision to kind of lay off some of the systems work for a bit or at least just not have engineering working on it, it’s still a close second. There are some things that we’ve got months or quarters before we have to get to that. That’s not really the case with this. And also, I see there’s a potential that it’s like broader integration stuff. It just takes a while to like not just implement but also start to see the benefit of. And so I’m on the side of like we got to keep making forward progress there. If the… one thing we’ve not had is sort of like a vendor aligned north star of how all this stuff comes together. This is sort of one of the areas that we, where we started talking since you guys do multiple things… you know. So like that’s all, it’s all on my mind and there’s nothing stopping us from working like from designing that architecture and like finding the right partnerships for that within with payr enrollment. Specifically, this is, this was, this is the thing where like I know just enough about it to know that like there’s room for automation and the status quo isn’t great, but we can, we, we’re it’s okay. And I also know that verifiable is promising to do some stuff here. We’re also doing a little bit of kind of internal research project stuff on the agentic side to see if we could help on like payr enrollment, follow up issues and that kind of thing. So, but at the same, you know, all that said it is one of the maybe top 10 manual workflows that really holds us back. Like it is the long pole in getting clinicians ready to deliver services. It is, you know, what those were. Oh, I lose. Oh, there we go. Okay. No, yeah.
Noah Laack-Veeder (27:45) You’re still here? Yep, yeah, the long, I mean, and then, I mean, you know, my, me and Mike, we talked a lot of organizations and it’s like always the long pole. So, it’s kind of like, so, I mean, in terms of next steps, like I don’t think you’ve seen kind of the automations live. Like I can definitely show you that in like a shorter demo, if that makes sense. And I heard you talk about creating more of that general system architecture, being a next step, like, what do you think makes the most sense for a next step?
Cole Dudley (28:17) I was.
Noah Laack-Veeder (28:18) thinking and.
Mike Manson (28:19) feel free to throw feedback, from both of you guys. I was thinking like, I don’t even think we would need a full hour because it, you know, it’s pretty quick, on what we would show. I would think a half hour and I would maybe want to introduce and I feel like we’ve, we’ve been doing a little bit of a cast of characters here with you, Cole, but I’m trying to bring in, our top minds on this. Sammy leads, our TSM team. I may have mentioned him in the past. He’s like the expert on, he runs all of our projects for implementation and the technical work behind the apis yep integration. So, like, I feel like it would be valuable to do like, a 30 minute session, you know, 10, 15 minutes on PE automation, 10 15 minutes on like, what we would be able to deliver as far as integrations to the systems that you already have.
Cole Dudley (29:11) Yeah. I like, I think, that is the right meeting, the thing just cuz I don’t want to spin your wheels there. There’s… a point where, we really need to have our head of enterprise systems, in the seat, Because like a lot of these decisions are gonna like ultimately be their responsibility. And so, for, I think for anything related to like peer enrollment, just because we’ve had had an ongoing series like you’ve met a lot, in Lauren, if there’s more to talk about there, I would be inclined to, like let’s have those meetings. And then for, the broader piece, I just, I don’t know… if we should, if it’s actually worth talking about it until I have someone else to bring with me on that sure.
Mike Manson (30:11) Okay. That’s fair enough. Yeah, we’d be happy to. Yeah, I do think there’s more like I think the last meeting we had with laden and Lauren, I think we kind of got pulled into the weeds a bit on credentialing which, I understand why that’s kind of the world they live in. And we were really and I think I mentioned to you offline candidly like, yeah, you guys aren’t going to make a switch because we can do credentialing files, maybe.
Cole Dudley (30:34) Even a.
Mike Manson (30:34) Day faster than what they’re doing like that’s. That’s not a compelling reason to make a change. So, I get that. But I do think what, and actually, some of this was news to me just in the past few weeks. We’ve made some pretty impressive improvements on what we’re doing with automation, on payroll enrollment. So, I think, I don’t think again could probably be a half hour or maybe 45 minute session. I don’t think we’ll need a full hour. So, I think that would be worthwhile to get their feedback on that. Yeah.
Cole Dudley (31:01) Yeah. Let’s do that. And my whole point, on the bigger thing, it’s just like I’m I would be curious and interested in having that discussion but I know that from your side, there’s always like, okay, then where do we go from there? And I think that I would be like, well, I feel informed and I’m happy to loop someone else in, but like it’s starting to get outside my Lane a bit there. You know what I mean?
Mike Manson (31:22) Yeah, that’s fine. Yeah, I mean, you know, we’re not going to force your hand, to make decisions before you feel like you have the right stakeholders in the room. Totally understood. Yeah.
Cole Dudley (31:35) Yeah, I think like.
Mike Manson (31:36) Let’s let’s slow play it a little bit. Let’s let’s take the next step to show what we can do in PE. And like I, you know, ideally we come out of that meeting, with Lauren, and lot and excited about taking some of the manual work off their hands, and start to build a case. Cause, I like obviously the north star, for us and I think for you as well would be to have us doing the entire workflow, you know, with, in partnership with lot and Lauren. But I think there could be a short term runway where you maybe start with just doing PE automation and then kind of, you know, wait, for you guys to be ready to do the full thing.
Mike Manson (32:13) Yeah. I guess, I know we’re over time and I’ll we can drop, but, do you have any idea as you’re digging into the verifiable stuff on like contracts? Like, do you know, when do you have a, are you locked into like a three year deal? You know, when the,
Cole Dudley (32:27) renewal is coming up? That’s a good question. I don’t.
Mike Manson (32:32) know any of that. Just something to think about if you.
Cole Dudley (32:35) start finding out if, I keep getting stonewalled on just like let’s.
Mike Manson (32:41) go with this kind of thing. So, yeah, okay. Just something to think about if this does become more of a hey, let’s start to like look at contracting and stuff. Just be good to know like if, you know, if you’re locked into another three year deal and it’s an expensive contract. It’s you know, we would have to kind of offset that somehow. Sure. No, I,
Cole Dudley (33:00) I’ll see if I can, you know, get some perspective on that from our side.
Cole Dudley (33:04) So, cool. I’ll like for us, yeah, for us, this has been, this has been helpful like you guys are thinking about this in the same way that we’re thinking about it. And, you know, I always hate, to be the customer that’s like slow rolling everything, but just sort of where things are for us right now. I’d hate to over promise and under deliver, on our decision making timeframe here, but.
Noah Laack-Veeder (33:28) You’re not wasting our time, like, I was super excited to talk to this because I think this is, these aren’t initiatives that move super fast. So, it’s everybody else is doing this in a couple of days. So, it makes sense. Yeah, yeah, yeah. Well.
Mike Manson (33:43) I’ll throw out some times and, we’ll find time to get back together for a PE focused demo.
Cole Dudley (33:49) Perfect.
Noah Laack-Veeder (33:49) Perfect. Awesome. Great to meet you. Good luck with the kids.
Cole Dudley (33:54) Thanks. See you later.