Transcript
Lewis Elder (00:00) hey, I’m gonna good.
Samantha Bouchard (00:02) Afternoon. Good.
Lewis Elder (00:04) Afternoon, I just got off another call. All right. Looks like they’re in the waiting room. So I’ll go ahead and let them in. Sounds great. Busy Friday for me. I can feel I’m getting busier as an employee every day is a little more, which is very good.
Samantha Bouchard (00:24) That’s good days go by faster?
Lewis Elder (00:26) I know.
Lewis Elder (00:33) Hey, Andy. Hey, Bridget… you are on mute Andy?
Andy Groggel (00:40) Hi, thank you. Hello? How’s it going? Good? Happy Friday. Yeah.
Lewis Elder (00:47) You as well. I know Bridget’s in Oklahoma. Where are you at?
Andy Groggel (00:52) I am in Idaho, northern Idaho.
Lewis Elder (00:54) Nice. Oh, interesting. You guys are that’s Oklahoma and Idaho two. Yeah, we’re not the most. We’re a.
Andy Groggel (00:59) 100 percent remote. Yeah, we can be pretty much wherever. Yeah, I don’t know. I guess I chose Idaho, but hey.
Lewis Elder (01:09) Idaho’s beautiful. I lived in Oregon for a number of years, so we go through Idaho sometimes, so.
Andy Groggel (01:13) Yeah. So I’m up in the panhandle like in standpoint. So.
Lewis Elder (01:17) Oh, very cool. Yeah, yeah, yeah, absolutely. Beautiful up there. Yeah, we are also 100 percent remote. So we have folks scattered, you know, all throughout the country, nice.
Andy Groggel (01:29) I just want to let you guys know. I’m going to eat a little bit of lunch while we’re meeting. I’m going to do a little multitasking. So I’m going to take myself off video, but I wanted to just introduce myself, show my face and I’ll of course, chime in too. Yeah.
Lewis Elder (01:41) Yeah, absolutely. Yeah, thanks, Andy. Yeah, please enjoy your lunch. We.
Samantha Bouchard (01:44) Understand the back to back calls and the fitting in lunch. So, please.
Andy Groggel (01:49) Do, so. I appreciate that. I.
Lewis Elder (01:52) just ate an empanada on my last call, but it was like an internal call but I was.
Andy Groggel (01:56) Awesome.
Lewis Elder (01:59) And I think that’s we.
Bridget Wolfe (02:02) have Rekha on as well. Hi.
Rekha Philip (02:04) Awesome. Hey, Rekha. Hi. How’s it going?
Lewis Elder (02:07) It’s going all right. How about you?
Rekha Philip (02:09) Great. How was your empanada?
Lewis Elder (02:11) It was very good, although empanada prices, they’re out of control. It’s like seven dollars an empanada. So, it’s a place right next door to me and it’s delicious, but they’ve increased maybe two, three bucks per empanada in the last year and a half.
Rekha Philip (02:26) Where are you?
Lewis Elder (02:27) I actually live in Pittsburgh, Pennsylvania. Okay. Cool. Yeah. How about yourself? I’m in New York. Okay. Nice. Very cool. Awesome. Well, thanks everybody for joining. I know we have new folks to the conversation. So I will get us started with some brief introductions on the medallion side.
Lewis Elder (02:46) And then if you guys want to just kind of quickly introduce yourselves to us, that’d be great. But Louis elder, we’re on the sales partnerships team at medallion, Sam, I will let you introduce yourself.
Samantha Bouchard (02:56) Yeah. Hi, everybody, Sam. Bouchard. I am south of Boston, Massachusetts. So, Rekha, hopefully you’re experiencing some of this sunshine and above 30 degree weather that we’re having today. It’s been rough.
Rekha Philip (03:14) I know it’s been rough with the up and down. It’s like one day it’s nice and then it’s nice. And then it gets.
Samantha Bouchard (03:20) I know, I feel like I keep playing this trick in my car where I’m like bumping the heat all the way up and then I’m like sweating.
Lewis Elder (03:26) I’m doing the same thing in my home. It’s like I’ve got the heat on. I’ve got the AC on it’s. Yeah, it’s unsustainable.
Samantha Bouchard (03:34) Yeah, but I am Lewis’s counterpart on like the product and technical side. So really here to give you all a demo today, ask some questions, learn more about what you do and see if medallion really fits into your workflow well, and kind of highlight those areas. So it’s nice to meet everybody.
Rekha Philip (03:52) Awesome. Nice to meet you. And.
Lewis Elder (03:54) That’s it from our side. If the three of you all want to just do a quick intro and kind of what your role is. We’d love to also hear, you know, how it touches like provider enrollment, credentialing. We’d be interested in that as well. Yeah.
Bridget Wolfe (04:06) I can start, I think we did this before, but again, B managing the full revenue cycle, anything that touches insurance. And so credentialing impacts pretty much everything that I’m doing at this point. I don’t I didn’t have Brittany join this call. She’s our credentialing person, but then I’ll just kick it over to Andy who’s in our clinical operations team.
Andy Groggel (04:29) Yeah, thank you. Yeah. So I’m the leader of our clinical operations for all of our patient care delivery. So I work with all of the different systems and applications that touch patient care. So the perspective for medallion here that I’ll be evaluating is more like, you know, kind of practice management, onboarding, license, tracking, that kind of stuff, more secondary features, I think to what was initially brought up for the call. So that’s my perspective there. Perfect. Hey.
Rekha Philip (05:06) And I’m Rekha, Philip, my role is chief of staff. I work on a number of different projects and some of them being insurance related, meaning bringing insurance services to our network of therapists that we serve, and also bringing on some new providers to do some new interesting pilots and programs so, which require speed and credentialing. And so we’re looking at credentialing as a little bit of a bottleneck. So that’s my interest in seeing where we can speed those processes up.
Lewis Elder (05:38) Perfect. Yeah. Thanks y’all for joining. Yeah, we just chatted with Bea on was that Wednesday. So we had kind of an introductory call, got the lay of the land for your current state and I can kind of I can get us started here with an idea of an agenda. And then you guys can tell me if that sounds like, you know, right? For today, if there’s anything we want to add or subtract… does that sound like a good next step? Bea? Anything else you want to make sure that we hit on?
Bridget Wolfe (06:05) Yeah, I was just going to add, I think for both Rekha and Andy visibility and transparency on like, you know, we talked about, we have providers with licenses in multiple states and being able to see who’s credentialed with, what payer, and where they are in the process is going to be really important. And then I think for Andy, well, and for Rekha, both because she’s working with a therapist, it’s that friction we talked about with the onboarding of like getting all of the right data in the right time. Andy’s primarily working with like our general prescribers. But then as Rekha explained, she’s in that therapy claims expansion. So I just wanted to give a little context on kind of like how they fit into the specific projects that we talked about and what’s going to be really important to both of them. Yeah.
Lewis Elder (06:49) That’s excellent. Yeah, thank you for that context. So I think going from that, what we’ll do is we’ll spend about 10 minutes on kind of a medallion overview as well. So, I know Rekha and Andy, it’s your first time like chatting with us. We’ve actually worked with journey clinical before. I don’t know if any of you were a part of that. You guys used us for licensing like a few years ago, but there wasn’t really enough like demand to renew the contract multiple years. But so we have, you know, some past experience with the team, but we’ll kind of hit on, you know, what medallion does, how we do it. Oh, good. Good to hear Andy. And then would also love just to hear a little bit more in that in this period, of, you know, restating some of the problem. If, if there’s maybe pieces, you know, Andy or Rekha, that, you know, the two of you would like to call out that maybe we didn’t hear from B directly. So we’ll spend about 10 minutes on that. And then we will, Sam has like a demo queued up so we will kind of walk through the product kind of, the data management platform and could talk about licensing and all that good stuff. From there. Any objections or things we’d like to add as an agenda there? Does that sound like a good plan?
Bridget Wolfe (07:57) I think that sounds great. Cool.
Lewis Elder (07:59) Yeah. Sounds good to me. I will share my screen. We just have a small deck that I think would be helpful to have a visual.
Lewis Elder (08:16) All right.
Lewis Elder (08:28) So, this is what we heard from Bea on the first call. I know the big impetus for this, right? Is you guys have started accepting insurance in multiple states and so that has triggered substantial growth. And, you know, kind of necessitated a new conversation. Bea mentioned that y’all had about 50 providers, current credentialing bottleneck looking to add. I think it was like 100 or so new providers to the mix. You have one contract credentialing manager, spreadsheet based for everything. And then y’all were also interested in delegated credentialing as a future goal for the current state. Does that sound about right? Is there anything else that I don’t have there that’s really important to talk about today?
Rekha Philip (09:16) Yeah, I would say, yeah, that sounds right. With 150 new providers. We hope to expand that. So cool.
Lewis Elder (09:23) How do you, I’d love to hear? Do you have an idea of how much you’d like to expand it? Do you have like a goal target number?
Rekha Philip (09:31) You know, as much as possible.
Bridget Wolfe (09:36) But only,
Rekha Philip (09:37) once we get our, get it more automated.
Lewis Elder (09:40) Sure. I only ask because when we like, you know, if we go past this meeting and we decide we want next steps and stuff, it can be, you know, when we build like a proposal and do things like that, like having those numbers can be helpful. But, you know, if you don’t know today that’s totally fine. Just something to keep in mind. I.
Bridget Wolfe (09:57) think I’ve had so many of these conversations. So forgive me. I think we talked a little bit about like we’re bottlenecked on both the operational side, product wise and this side. And so that’s part of the reason for the TBD on the number. But for pricing proposals, if you’re looking for like groupings I guess, or tiered number of providers, I think if we took it up at least to 500 for that like initial proposal, like what does it look like at 150 today? And then moving forward up to 500 would probably give us a pretty good idea.
Lewis Elder (10:31) Sure. Yeah, we can. That’s great context. And I’ll make sure to consider that when we get to that next step for growth, then that kind of goes into this. You said 150 new, looking to get up to maybe 500. And now, bian, you mentioned that there’s a network of 2,500 therapists. Is that the total addressable network of journey? Yeah.
Bridget Wolfe (10:52) It’s about the total number of therapists that we work with just in general. That doesn’t mean all of them will be interested in insurance, but we hope.
Lewis Elder (11:01) Got it. Okay. Yeah. And then I had a number of kind of app job postings that were on the website. And then obviously you guys are experiencing significant state and provider expansion and need a solution that scales better than a single contracted credentialing manager and spreadsheets, and probably a lot of bees evenings. Anything else there that would be important to call out… take that as a no… awesome then… just to get into a bit of a medallion overview. So, Andy, obviously, you’re familiar with medallion, Rekha, if you’re less so or Ian, just for me… medallion, we are essentially like a tech enabled platform that we handle everything in the provider lifecycle. So from onboarding to provider data management, enrolling providers, with payers, getting providers credentialed. So, you know, primary source verification, we handle delegated payer enrollments, privileging licensing, so privileging you could be at hospital applications, then licensing, of course. So that is really the scope of work that we handle under the hood. The way that I describe medallion is like we are a tech platform that has some human intervention where it’s necessary. Bea and the team probably know this pretty well. But like if you’ve gone through payer enrollments or credentialing workflows in the past, there is a lot of it that can be automated. But then there’s also parts of it that require like manual human intervention, just whether it’s you know, working with payers for whatever reason. So medallion has automated all of the parts of the process that can be to basically make it faster. It’s why we can exist as a company and be successful because we can get these providers par and billable much quicker than groups typically can on their own or using a competitor. But then we also have humans in the loop in case anything you know goes awry or there’s you know, having problems with a payer or there’s some good example I always give is like medicaid of New York requires has these like very specific requirements of, they need like a wet ink signature in blue ink with a that’s notarized and so we’ll have a human being send a notarized form with a blue pen to the provider. And with return postage, all they have to do is sign it and then drop it in the mail. So a combination of like we have AI that does some of the automation work we have like RPA that Sam can kind of show that will fill out some of the forms. We also use things like OCR technology where providers can upload like their resumes and it parses that and fills it into their profile. So tech plus humans to basically make the process quicker. And the goal is to enable you guys to have one person that can manage, you know, thousands of concurrent provider enrollments without having to scale your team internally. I’ll pause there. That’s really kind of the high level of medallion. Any questions on that or what we do or how we do with things we handle? Awesome. I’ll keep going. This is just an example of some of the groups that we work with. So we work with all different types of like healthcare organizations. So it could be anybody from like an optum, like a large, you know, kind of a payer organization to like a health system to a provider network. So any organization that is credentialing and enrolling providers is the kind of organization that could hypothetically work with medallion. We work with, you know, large organizations and small organizations alike. And then this is an important one. You’ll hear me kind of hark on this as long as we all are evaluating this. So this really gets to when you’re considering what solution to purchase. I know Bea mentioned you guys are evaluating a few of them. These are really the three things that medallion is a good fit for groups that are looking to capitalize on either all three or a combination or one of these three things which is accelerate revenue, reduce or keep flat operational costs and remove provider abrasion. What accelerating revenue means is getting providers billable faster so that you’re not losing out on revenue in the interim while they are contracted with you but not able to treat reducing operational costs or keeping that flat means that you guys don’t have to go out and hire additional contracted credentialing managers or scale that team internally as you grow with, you know, you can use technology to scale instead of, you know, human capital. And then removing provider abrasion basically means it makes it, you know, considerably less pain in the butt experience for the providers. So getting them enrolled quickly, medallion automates a lot of their profile building for them. So just trying to make it as seamless of a process as we can for providers. So it’s not too big of a headache. We have a lot of groups we work with who, you know, providers. It’s taking 120 days, 90 days to get them enrolled. They’re having to, you know, manage, you know, all of their information themselves. And it just becomes quite a headache for all parties involved. I’ll pause there, but those are really kind of the three things that medallion solves for and what we kind. Of anchor are, you know, if you’re evaluating medallion, these are typically the three things that we focus on. Any questions on this so far?
Samantha Bouchard (16:29) Lewis, I would just ask the team kind of what out of these value drivers really resonates the most with each of you? It could be different… could be the same, just kind of curious. I know Andy’s big into like the provider onboarding experience. B, probably for you, operational cost is big accelerate revenue, but would love to hear from you guys. What stands out here.
Bridget Wolfe (16:56) Yeah, I think you nailed it. And I think for Rekha, it’s probably all of those things. But the key thing kind of pain point right now is the turnaround time, right? With the payer credentialing and getting the onboarding piece, I think we do a good job at getting everything that we need. I think I’ve mentioned before, it’s kind of scattered about. So we have it in drives and we’re communicating through slack when people are ready to start credentialing and stuff like that. And so the operational time just spent managing all of this is going to be a big win for all of us and being able to get those provider, the provider credit or payer credentialing turned around quicker than we obviously can with one person running everything at the moment.
Samantha Bouchard (17:43) Yeah, yeah, no, absolutely. Thanks for chiming in there, Bea… anything.
Lewis Elder (17:49) else here that is important to y’all that Andy or Rekha want to call out or that is top of mind as you guys are experiencing this growth and considering a software solution to take over this process?
Andy Groggel (18:03) Yeah. I mean, one of the things that I, the other two categories are absolutely relevant to our work. In general. I mean for me, the provider abrasion is especially important as we look to scale. We want to provide the best onboarding experience as possible and the fewer systems that our providers have to kind of go through and navigate with, the more, the quicker they’re going to be able to get to the patient care, which is what they really care about. So.
Lewis Elder (18:33) That’s huge.
Andy Groggel (18:35) And then obviously like fiscal responsibility is super important as we scale. And as we look to grow as a startup. So yeah, I think those are three really important pillars.
Lewis Elder (18:48) Sure. Yeah, absolutely. And that’s pretty much all I have. I just wanted to give you guys a sense of medallion and like what makes us a good fit for companies evaluating a vendor in the space, but I think that’s all I have. Sam. I will pass it to you if we want to move into the demo.
Samantha Bouchard (19:10) Yeah. Let’s do it. Definitely want this to be conversational. So, please chime in with any questions at all. Let me pull up my screen. Okay? Is everybody seeing a?
Bridget Wolfe (19:31) Tasks page?
Samantha Bouchard (19:33) Here or this provider page?
Lewis Elder (19:36) It just says started screen sharing but nothing yet.
Bridget Wolfe (19:41) There we go. Okay, cool.
Samantha Bouchard (19:44) Awesome. So what I really want to focus on today, you know, having heard from you all, you know, what’s important in some of these key areas. We’ll look at provider onboarding, how medallion really reduces the gathering of the data, which is that, you know, key component to be able to do all of these downstream functions, how we’ve reduced that to on average two days through the use of our integrations and technology. So we’ll start there… is that?
Lewis Elder (20:27) My internet or Sam’s I.
Samantha Bouchard (20:29) think it’s Sam’s.
Lewis Elder (20:33) let me message her.
Bridget Wolfe (20:40) I wondered. I thought it was me for a minute because it’s raining here and our internet’s been like acting weird.
Lewis Elder (20:47) Yeah, Sam’s, internet has a bit of a history.
Lewis Elder (20:57) Sam, I don’t know. Yeah.
Samantha Bouchard (21:00) Well, can you guys hear me? Sorry. Let me might… have to come back okay?
Lewis Elder (21:08) I can hear you right now, but you’re also frozen?
Samantha Bouchard (21:13) Yeah. Let me switch things up. I’ll be right back in. I’m so sorry, no.
Lewis Elder (21:20) No problem. I’ll stall.
Lewis Elder (21:27) Yeah, Sam’s internet. I don’t know. I’ve she has, I think verizon, which is also what I have, but we like the last week, it’s been very spotty. So I don’t know if it’s like a regional thing or, you know, router is old or.
Bridget Wolfe (21:42) Something we have a few of, I think team members who consistently have issues too, one of the perks of being spread out.
Lewis Elder (21:49) Yeah, I know. Yeah.
Bridget Wolfe (21:53) And it always happens at the worst time. I.
Lewis Elder (21:56) Know, I’ve been on a couple of calls with Sam today, and it was her, and it was totally fine through all those. But, you know, the ones she has to really like present on it’s. Always, it’s always when it happens, yeah.
Bridget Wolfe (22:13) I did have a question that you guys may get to, but while we’re waiting, yeah, please. I know we and again, forgive me because I’ve had like I said, so many of these discussions. I don’t know if I asked this of you or another vendor, but we had talked a little bit about the people element of like, you know, there obviously is that like natural thing things that need a touch for a person. And I can’t recall if we talked a little bit about like what that team looks like and where it’s based and kind of like how we communicate with that team. Yeah, I would love to go into that a little bit while we’re waiting sure.
Lewis Elder (22:49) Yeah, yeah. I can answer that right now.
Lewis Elder (22:52) So they will be based in, yeah, us based. We have some offshore employees, but it’s pretty small, about 500 or so people. We have less than 100 offshore that handle certain tasks operationally. But about 400 or so of our employees are here and everyone that you interact with will be us based. You’ll have like a number of kind of human touch points or human like go to’s basically kind of like who Sam and I are to today. You’ll have like what we call like an em, which is an engagement manager, which is kind of like a quarterback project manager for all of everything that you’re doing. So as, you know, get a better sense of more providers, more states et cetera, that’s you run that through. Then you also have like an account manager which would be kind of the equivalent to me. So it’s going to be the person that knows contracting that you can work with on like future forecasts and numbers and stuff, but they will, you know, they’ll do everything from like meeting with you on like a regular cadence.
Lewis Elder (23:44) And I, you also have like an onboarding person that you work with in the beginning as well. So, so, yeah. So to succinctly answer, yeah, us based and then you’ll have assigned specific assigned people to your account.
Bridget Wolfe (23:56) Yeah… that looks like Sam’s.
Samantha Bouchard (23:59) hey, Lewis. How do I sound now?
Lewis Elder (24:01) You sound, you sound good? I think, keep talking though.
Samantha Bouchard (24:06) You sound okay. Yes, I am so sorry about that. I don’t know what’s going on with verizon in our area, but it has been a nightmare consistently sounding okay, Lewis, you’re.
Lewis Elder (24:18) a little choppy. I’m not gonna lie to you but I’m it’s doable right now.
Samantha Bouchard (24:25) Let me see if I can call in and then do the screen share. Sure.
Lewis Elder (24:33) But, yeah, as she’s doing that, Bea, any other questions on that piece? Because that’s a good question?
Bridget Wolfe (24:39) No, yeah, I think, you know. So there’s right now, one of the benefits of having our team member kind of in house is as priorities shift, we can quickly, you know, flag that and move her priorities. So for example, if we have a provider, like some of our states only have one or two providers. So if we have a provider who’s out unexpectedly because they have a family emergency or whatever, and we have somebody else with a license that we need to quickly get credentialed with the payers to kind of step in, that becomes urgent especially in our world because again, like we’re doing so much matters because it’s small startup space. And then we are also, I think I had shared with you that we’re working on engaging our spravato kind of pilot like increasing that and spreading it out a bit. And so as those providers are onboarded, it becomes really urgent to get them up and running as well. Just in the onboarding and the credentialing side. I’m curious how we would convey like that sense of urgency if that’s through the product and, or a combination of the product and the engagement manager, and then how medallion’s kind of guaranteeing turnaround times in those cases because of course, we’re not the only client you have, you know, so many people working behind the scenes for everybody. So I think that is one of the areas where we’re concerned that we lose a little bit of that control when we, yeah, I.
Lewis Elder (26:11) Can, yeah, I can definitely empathize with that as like a fear. I think so to answer your question, one of the yeah, one of the benefits of medallion being there’s kind of like on the dichotomy of like things you can buy there’s like, you know, kind of you can build it yourself or you can like kind of I don’t want to use the word like outsource but you kind of like outsource it like entirely and there’s like technology only. And then there’s like technology with, you know, with stuff. Sorry, I’m also admitting Sam’s number to the waiting room. The benefit of medallion having humans in the loop is that when those priorities shift for you, you’ll have like a contact person that you can reach out to directly and let them know. And you’re going to be meeting. We as you can imagine we, it is very common for a group to buy medallion when they’re at the stage that you guys are at like that’s when people reach out to us because they’re hitting this inflection point. They’re like God, do we hire two, three more credentialing manager people? And, you know, pay salary and benefits and have to have this long ramp time to onboard people and it’s hard to find specialists in that area. So not unique to, for you guys to have priorities that are both urgent and shifting. And in terms of the way you would communicate that you would typically just communicate that with, your engagement manager. And they’re like the quarterback, for kind of everything that you’re working on. So it’s a pretty like personal relationship there the timeline guarantees. So, we are the, as far as I know, we’re the only person in the space that has like slas for contractual outcomes. So we like just to give you an example. And I can actually I’ll quickly share my screen just to show you this. I’ll send you this deck afterwards. But just so you can like see it written down. We have like a one day average for an ncqa committee ready file with a three day guarantee. And these are all sla’d, five day average to submit payor applications with a 10 day guarantee and then licensing five day average, but 10 day guarantee. So we have slas for specific contract, contractual outcomes. I know you guys are also evaluating assured as well. I’ve heard, I don’t I honestly don’t know a ton about assured because they’re relatively new and still smaller. But from what I know is I believe that, they SLA, like response times but maybe not necessarily contractual like outcomes like this, but we, the things that we SLA, are going to be, these actual contractual outcomes here. And I’ll send this to you guys. So you have it as well. Does that answer your question in full?
Bridget Wolfe (28:39) Yes, I think so. And that’s a really great point about the SLA response time versus outcome. I think I’ve talked with them about the turnaround times, but I don’t think that I emphasized on response versus outcome. So that’s a great question to take back. Yeah.
Lewis Elder (28:57) That’s that’s a good question. Another thing, you know, when I’m just like doing, my homework for them, I, you would, another question I posed to them? They have, I was kind of, you know, prepping for this meeting yesterday and like combing through their website and stuff. We just don’t have a ton of, we haven’t competed with them on a ton of deals. So, I just don’t know everything. They… they are very careful with their language on their website. They say they use soc two certified hosting, which like every hosting provider is soc two certified, Amazon, Google. They’re all going to be soc two, of course, but I, they are not soc two certified. They, otherwise, they would have it on their website. So you could ask them as well. Like do they have soc two certification? They’re probably pursuing it if not, but that’s something that, where we differentiate as well. I mean, medallion is obviously much more established. And so we have soc two certification as an organization then of course, we also use a soc two certified hosting solution. Sorry, yeah.
Bridget Wolfe (29:52) Thank you. That’s a great call out. Our compliance person will love that because it would inevitably have come up. So, yeah.
Lewis Elder (29:58) I’m sorry, Sam, I don’t mean to bogart, the median. I don’t know if you’re back or not. It looks like either you are, your ghost is sharing… the screen. You’re on mute by the way.
Lewis Elder (30:20) Sam, we cannot hear you. I just want to make sure you know that.
Samantha Bouchard (30:25) Lewis, can you see if, can you unmute me? Can?
Lewis Elder (30:31) I unmute you? I can ask you?
Samantha Bouchard (30:34) To unmute your microphone,
Lewis Elder (30:40) I cannot unmute your phone?
Lewis Elder (30:49) Oh, gosh. Well… we can’t hear you at all right now, Sam. I’m not sure if you’re muted on your computer now as well?
Samantha Bouchard (31:07) Computer looks muted, yes.
Lewis Elder (31:09) It does. I’m really sorry about this guys. Oof… any other? Any?
Samantha Bouchard (31:18) Other, hey, can you hear me now? Can you hear me now? Yes.
Lewis Elder (31:22) But there’s a crazy Healthstream.
Samantha Bouchard (31:24) Yeah, because I think it’s coming through from my phone.
Lewis Elder (31:28) Yep. Now, how?
Samantha Bouchard (31:31) Is it right now?
Lewis Elder (31:32) If it’s just you talking, it’s fine. Okay?
Samantha Bouchard (31:37) Yeah, I am so sorry, this has never happened to me, but it was bound to happen at some point, right?
Lewis Elder (31:46) Yeah, you may have to move after this, I know. Yeah, yeah, but we’ve used the time productively Bea’s had good questions because she’s in the thick of things. So we did get stuff answered. So please go ahead. Okay. We’re.
Samantha Bouchard (31:59) going to run through inviting a provider to the platform. We’re going to look at how you submit a payer enrollment, where medallion takes over. From there. We’ll look at our reporting capabilities. I know kind of the market segment reporting was of interest to you, Bea. And then also, we have some other really cool dashboards that I want to take a look at as well as our report builder, which Bea would be a huge time saver for you when it comes to like those rosters and things that you’re building. So that’s the plan. Am I still sounding okay? Louis thumbs up? Okay. All right, cool. So what we have here is the core provider data management platform. So Andy, you might be familiar with this from when you had the licensing piece. The way we set up our architecture is really, we have a series of group profiles. So all of your individual tax identification numbers, we surface and link all of your practice locations. So for you all, this would likely be… any of like your 10 99 providers kind of how you’re rolling that up under, it could be like service locations, and then within each of your practices, you’re going to be able to link your individual providers. So really that provider practice group overall data structure, how does that align be with like your spreadsheets today? Is that kind of how you’re kind of linking everything? Yes.
Bridget Wolfe (33:29) It’s similar. So for context, we have three PCS and then we have individual telehealth, and some physical locations within each of those. So this structure very much makes sense. Yeah.
Samantha Bouchard (33:43) And the key reason for that structure. One is just data organization and then two, obviously, that’s how we submit the payer enrollments is everything is getting like linked from that perspective. So that’s kind of the core architecture for our data storage and then which allows us to do all of these downstream functions. So a new provider, well, an existing provider that wants to do insurance or you want to get onboarded to this platform. Your team would come fill out five pieces of information, invite them to the platform. And then from here, they are going to receive a customized welcome email. We work with you on the messaging here really kind of aligning with like your overall onboarding strategy really recommend that you have like key dates and expectations of the provider in here so that they kind of know what Medellin is, how it relates to journey and what their responsibilities are. From here, we have a customized onboarding flow that allows the provider to kickstart their profile through our proprietary integration with caqh. We also allow resume upload. So that can like fill in some gaps as well using OCR technology. So if you’ve ever used turbotax, had your W ii, kind of all the information goes in the right place that’s the technology where we’re using here. But our primary method would be our caqh linkage. So caqh profiles, I think everyone is probably decently aware can require a 90 day or sorry attestation every 120 days from the provider. It’s an up to date data source. And then it’s really imperative when it comes down to submitting enrollments for the commercial payers that are linked to caqh. Because if your caqh profile doesn’t match and the submission, it’s like an instant denial. And so we have a couple ways that we help eliminate those rejections and support you all in the caqh management. A lot of other vendors be as your evaluating, you might see that they have a caqh integration, but they need username and password that can be a little bit more of a bottleneck to track down from providers. We just need the caqh id, social and last name caqh id usually comes over in like their emails. It’s easy for them to find. So this allows them to kind of link that. And then we get up to 80 percent of the provider’s profile from that connection. So Andy here’s a look of what the provider’s view looks like. So this is their own personal portal where they have visibility into their profile, information, visibility into their licenses. So like any licenses that are existing and what that expiration date looks like as well as like their high level view into their payer enrollments, nothing that they necessarily need to worry about. But I think the license piece is pretty important and then just the ability for them to go in and kind of complete their agreements and any missing information as you all may need it. B, like Bridget, as a administrator, she has an administrator view which I’ll show you in a second kind of back to that original one and she can fill in any of these gaps as well. So you can definitely like both kind of tag team the approach because we know how challenging providers can be sometimes, but through the use of this integration, we have some other technology like if they need a document rather than that going like back and forth via email, they can take a picture of this QR Code, take a picture of the document it’s instantly pulled into the profile. And then we also will layer on like that OCR technology to pull any key data into the profile as well using a bunch of different information and integrations to really streamline this process, improve that overall onboarding experience for providers. And what we find is we are getting completed profiles in an average of two business days. So really drastically decreasing that overall onboarding time. Curious to hear from you all, who are very familiar with your onboarding process today. Just how this compares, if anything stood out to you anything you think would, you know, improve the onboarding experience for journey today?
Lewis Elder (38:27) Conversely, if there’s anything, you know, on the onboarding piece that you, that Sam didn’t show that you’re wondering if we have or something, you know, call that, feel free to call that out as well. Yeah.
Bridget Wolfe (38:34) I’m just thinking in terms of like our established providers, if we move to this, I think you mentioned there are admin rights where we could upload and get them in and then moving forward any new providers we could send that invitation out to, is that correct? Yes.
Samantha Bouchard (38:50) Accurate. So, for the implementation process B, we have a bulk import template, we can do a bulk import from caqh from all of your providers just by getting, those three fields on your provider’s information, we can supplement it. So thinking about your existing network 100 percent like we would make that as simple as possible. And then this is what it would look like for like a net new onboarding experience.
Bridget Wolfe (39:17) Gotcha. Yeah. I’m curious, Rekha, what your thoughts are because I think you are kind of like in the weeds the most with the providers as they’re giving us their stuff as they’re coming on for therapy claims. I don’t know if… this feels better than our current form or I.
Rekha Philip (39:38) Think so because I mean, some of them are wary about giving their social security number, but.
Samantha Bouchard (39:46) Right.
Rekha Philip (39:46) Now, they’re giving us their caqh username and password, so.
Samantha Bouchard (39:50) That’s and then.
Rekha Philip (39:51) we’re doing it individually. I think so. Yes.
Bridget Wolfe (39:54) Yeah. So then Brittany’s taking that and actually like logging into it and taking the information and manually pulling it from there and then putting it in the Aetna application and the united application. And when the information is not accurate, that’s… when she has that kind of like back and forth with the provider, right? And so, I’m curious too, if on the medallion side, is there anything that looks for potential inaccuracies or flags information that may be out of date? I know like in caqh, obviously, you have to attest, but I think some providers attest and they don’t even look sometimes. So I’m curious how you see other clients mitigate that as an issue just like the human data entry error or it not being accurate, yeah.
Samantha Bouchard (40:42) So couple things there. So in addition to our ability to pull in all of this information from caqh. So just instantly kind of like reducing that manual kind of data exchange that she’s doing today, we also can push data into caqh. And so what we want is for this profile to be journey’s source of truth and then anything that gets updated in here. So if a provider is coming to review their profile and they’re like, okay, this is, I have a different address, right? So they want to update that, they can update that. Here we’ll then push it to caqh to ensure there is accuracy. And then an additional layer that we take B, is when we populate these applications, it’s going to be populated off of the information that’s in medallion. We will then do an additional validation layer with caqh to ensure everything matches. If we can just do a simple update with that, like if they change their address, we’ll kind of update that in caqh. If we need… like additional attention on something or if there’s something we’re not sure about that we wouldn’t want to like risk an error or rejection, we would create a task for that. So either Bridget or, you know, the clinician would be able to kind of like review and resolve, yeah.
Lewis Elder (42:03) And the tasks flow to like a queue where you can kind of click through them. And yeah, exactly. She’s showing it right now.
Samantha Bouchard (42:10) Yeah. So here’s like an example of the profile. So as tasks come in, they would be listed here if needed. But then as an administrator, you all are going to have visibility into any tasks that are open. So there could be an admin task that comes through from our team. And then there could also be, you know, a provider task, but you’re going to have visibility into all of that?
Andy Groggel (42:32) Yeah. And, does medallion automatically like push notifications to the provider through their email? Or can we push notifications if we need more information from them? Yeah?
Samantha Bouchard (42:44) You can create tasks directly for providers as well. So if, even if it was something like for a different area of the business that you kind of wanted to manage through here, you can do that. And then as far as the notifications, they can set up like their email preferences. But in addition, so like providers and admins will get say a weekly email cadence for the administrators. It’s really going to highlight a lot of the expirables. So it’s going to say, you know, these five providers licenses are coming up for expiration in March, three months, 90 days. So you’ll get a section on that you’ll get a section on like profile completion. So really just kind of like an overall summary of where things stand and then the providers will get like something similar but obviously not across the whole network and more geared towards them. Great. Thank you. Yep. Yeah. So, yeah, great questions and Andy, I know like the expirations tracking specifically on licensing was something that you cared about. So any document that’s in our system at all, whether it’s on a group profile or it’s on the provider profile, all that’s going to roll up here. So you have this overall visualization of like what’s kind of coming up for expiration. So you have visibility into tracking that. And then, of course, you know, by… the licensing tab, it’s really going to show you your existing licenses across your entire network. And so another view that you can always download, manipulate and track. And then in each provider’s individual profile is going to have that licensing list as well. Awesome. Could you?
Rekha Philip (44:34) Add like something externally, for example Dea licenses or something into this into their profiles here? Yeah.
Samantha Bouchard (44:42) That’s something commonly tracked for sure. So with each profile, they’ll have a licensing section. And so that’s where you’ll be able to see all of those individual licenses. I’m not sure. Yeah, here’s a Dea example. So that would definitely be tracked here as well. Is that a common item that you’re tracking today? Rekha?
Andy Groggel (45:09) Yeah.
Samantha Bouchard (45:11) What type of challenges do you guys face like with the licensing piece? Obviously, there’s you know, cross state licensing kind of managing that from like a market coverage perspective, making sure you’re able to match your patients with one, the insurance. And then the license in that state is a piece. Are you finding that you’ve had providers like licenses expire and then you’re kind of like unable to place them with patients. Has that happened to date?
Andy Groggel (45:41) No, not really. I mean, all of our, since our, most of our prescribers are 10 99, it’s their responsibility to maintain their license, and notify us. It’s usually more a case, of them not sending us their updated information in a timely way. And so, you know, ha, having this being able to be pulled from caqh?
Bridget Wolfe (46:05) I.
Andy Groggel (46:06) think, would be very helpful. Yeah.
Samantha Bouchard (46:09) So, we pull from caqh, Andy, and then we also have ongoing monitoring that can check for license expiration. So it actually check across all of the states as well. So that can actually pull in licensing information just to make sure that you get the most accurate picture of a provider’s license for you all as well. I know one of the things Bea and I talked about was kind of like some primary source verifications that you might want to run in the future from like a compliance purpose on your providers and then potentially some ongoing monitoring. All of that can be done directly through medallion as well. We have many primary source verifications. This is our caqh specific, but essentially, I’m sorry, ncqa, too many acronyms, but essentially, we have like direct integrations with a lot of these. So we can run all of these and produce like an ncqa accredited packet in one on average one day. So kind of checking some of these areas which Bea, I know this is like a futuristic thing but something that you did express some initial interest especially as it relates to like delegation as well. Yeah.
Bridget Wolfe (47:29) Yeah. So, Rekha, I think, and Andy, for context, we’ve talked a little bit about delegated credentialing and what that looks like is, it allows us to do the actual credentialing rather than the payer. So we get that done really quickly. But we have to meet some compliance standards and adhere to some audit standards and things like that to be able to show the payer that we’ve we’re doing all of the things that they would normally do. And so some of, the national contracts that we have looked into do require delegated credentialing and as we want look to expand and add more providers, that is something that we will inevitably run up against. So this will kind of set us up in that way where everything is already there. And we have that. I think the other thing that we’ve talked about too, Rekha is on the therapist side with Marina and, you know, the licensing piece and like where does the onus fall? And are we confirming that they’re you know, appropriately licensed to treat patients that we’re referring? And all of that, this is just going to do all of that for us with the primary source verification. So, there would be no question of like, did a license lapse? Oh, you’re in control of it? You know, whose responsibility is it? All of that is just going to be done here? I think the other thing that I was thinking of as we walked through this is we, as we use 10 99 contractors, we have this kind of ongoing question of, you know, like hipaa training, for example, and like they have to complete it annually. Did they do it somewhere else that satisfies the requirements? Or do we have them do it internally? And I’m thinking as part of like onboarding and ongoing maintenance. Is there a way to ask them for things like that? That may be non standard? Like we want them to upload their hipaa certificate that maybe they got from, you know, training that they did for another employer that they work with or something like that. Would we be able to send that as a task and have that as like a field in here? Yeah.
Samantha Bouchard (49:24) So you would send that as a task and that’s a great use case honestly, Bea. And then in the document section that, you know, they would just label it a certain thing. And then you’d have visibility into that from the documents piece. And then that would also have an expiration date. So that’s something that would flag to you. But I think it’s a good point and something for you all to think about. We’ve had lots of different therapy companies that we work with or prospects that have come to us that are really starting to experience or explore like these primary source verifications at hire especially when it comes to like licensing npdb is a big one just kind of checking any malpractices that they might have more of like a cya, right? So if down the road, you pair somebody with this therapist and there’s something that comes up, right? There could be some liability to journey clinical from that regard. And so that’s what we find a lot of our partners are kind of starting to add on these ongoing monitor pieces and then these initial primary source checks as well. And so one piece too, just while we’re on the delegated agreement topic. And Lewis and I are happy to like have a whole session specifically on that because there can be a lot of questions. But essentially medallion becomes your sub delegate in that relationship. So you obtain the delegation agreement with your payer, we become your sub delegate. And what that essentially means for you is we support the policies and procedures, we hold the ncqa certification. So you don’t have to obtain that yourself which can take like over a year. We support all of the audit requests that come from the payer where everything’s audit trapped in our system. So there’s lots of ways that we really support the delegations piece that enables you all to get that much faster. So we should definitely kind of note that Lewis, and if you and team are interested like just have a delegation piece. The thing with delegation is it’s like a longer path but it’s something to start. And so what a lot of our prospects will do is they’ll come to us with this need for a payer enrollment today. And if 100 percent of your agreements today are individual… like group contracts, we’re able to reduce those turnaround times. So, right, by working with us, you’re going to have some immediate value where on average, our turnaround time is 54 days. And then you’ll work to get those delegations down, which gets you down to one day. So you’ll slowly kind of change the scale where we want you to get more delegated agreements, which means less payer enrollments and faster time to revenue. And it doesn’t get better than one day. Bea. I saw you shaking your head. So, yeah, there.
Bridget Wolfe (52:25) Was actually a question that came up from Rekha from one of our co founders this morning where they were like, you know, in chatgpt or something and chatgpt told them that you can do credentialing in two days and I was like, well, wait, you can, but you gotta, there’s, a lot of steps to get there.
Lewis Elder (52:41) Yeah, delegated is like very common. We have a lot of groups that come to us for the single use case even of like they hope to support, you know, we are a ncqa certified cvo like Sam mentioned, and they will come to us for the sole purpose of, you know, starting with pay enrollment with us and then working towards delegated credentialing as their ultimate goal.
Samantha Bouchard (53:04) So, I know we only have a couple minutes left due to my faulty WI fi, but I do, I know pay enrollment is super interesting to you all. So I want to go through this pretty quickly but also, you know, as comprehensively as I can. So essentially when it comes to pay your enrollments, we have 900 pair requirements stored in our system. We have an entire payer research team that sole responsibility is to do research for these payers. We have bots out there kind of tracking websites for changes ultimately with the goal so that we can make sure we are storing the most up to date process. So that’s one thing that just comes off your plate. So Bridget today, going out to Aetna, what’s the process, going to blue cross, what’s the process? Has it changed? Kind of storing that? All of that goes away from a maintenance perspective. The other thing that medallion takes over is we really look to you all to own the strategy. So who of your providers need to be enrolled? Where, and medallion’s really gonna own the execution from submission to their exact payer requirements all the way through to par status. So what we’re going to do and B, this is, you know, we’ll track for you where you’re kind of pursuing a lot of these group agreements. When we do your initial data upload, we’re going to note all of the group enrollments that you have like by tin. And so if you’re going to enroll a provider under one specific tin or multiple tins, you would kind of come here with the click of a button. You’re going to select all of the group contracts that are under that particular tin. It’s also multi select. But just to make it easier, we can kind of like organize your payer lists. From there. We’re also going to validate. Is there a license in the state? We’re not going to let you submit for a payer enrollment. If they don’t have a license, we’re going to validate with npez, we’re going to validate their taxonomy. So we’re doing these additional checks behind the scenes, select the lines of business, multi select hit, submit. Once you associate the practice locations and that’s where your work ends and medallion takes over. But the big pieces is that you’re not going to lose visibility. So each individual line is going to be noted here. You’re going to see exactly where it is in the process. This is a test environment. So we don’t have a ton of great notes. But essentially, if there’s any tasks, if there’s any notes from our team, you’re going to know the application that was submitted when it was submitted, who it was submitted to? What’s the confirmation number? Really everything associated with that. And I’ll show you a little bit about the technology kind of behind the scenes. So we have RPA technology that can log directly into these portals, fill these out in 30 to 60 seconds. So every field you see here right now today, Bridget’s manually entering those as you know, there’s copy and paste room for error. Things can happen. All of this is done instantaneously with our solution. And that really also equates to the, if a roster is needed. If the requirement is a form, we’re going to do the mapping and then all the way through really to the status check. So a common theme that we hear is a provider might be par like two weeks before you guys know about it. And then they’re kind of sitting not seeing patients. There’s lost revenue or you’re kind of holding claims. And so we want to get you that par status as soon as it’s available. And we do that through the portal scraping AI, phone calls, emails, and all these checks with the payers, so that we’re surfacing that to you. As soon as the par status comes in, be your team, you’re going to get a notification. It’s also going to be stored here. And you can see we break this down by billing location. So all of our RCM leads really love this page. Typically, we’ll do a API integration into your RCM tool with this billing status so that there’s a trigger to kind of go ahead and bill from that regard. And so all in all, if you think about the time we’re decreasing when it comes to the provider onboarding to an average of two days. We have the slas that Louis spoke to you about which guarantee that regardless of the number of applications you submit at the same time which really hits on that scaling piece. When it comes to scaling with people or technology, we’re going to be able to get those out the door in on average five days, but we commit to 10. And then ultimately our turnaround times on average are 52 days. We’d be happy to do a analysis with you and really show you the impact we can have from the turnaround time. But, you know, just with those couple of kind of pieces, you can get a sense for how much more this is being streamlined and then ultimately accelerating that revenue for your team. Bea, I saw you really light up when you saw the billing status?
Bridget Wolfe (58:28) Yeah. Well, and I was sorry, I was thinking too about, you know, the, what you said about the participation and kind of there is a bottleneck there too that I don’t believe we even discussed and that looks like today a lot like, you know, we submit the applications and then we’re kind of like where’s this at? And we’re you know, following back up with the payers and checking and sometimes we don’t know that they became active for a week. And then we tell Andy, and then Andy has to do his operational stuff to get them up and running for scheduling. And it’s like if we could just an API drop that in somewhere to say like this person’s in network now and know that day and get them on the schedule open that day, that’s.
Lewis Elder (59:09) huge. Yeah, really common use case. And like a big driver of like a revenue acceleration for us. We’ve built out. I’ve built that up for other prospects where it’s like Sam said, it’s taking them two weeks to even realize the par status which is totally waste of time because all the hard work is done, right? And it’s just, yeah, absolutely. Yeah.
Bridget Wolfe (59:28) That’s really awesome. And then, I just get really excited about the idea of like, you know, us being able to say, okay, we want to go and contract these providers in these states with these three payers and click a button and then do nothing else until that status comes back that says, hey, they’re enrolled? I am curious like, you know, as we run into we’re a telehealth group. One of the common things that we run into is some of the Dea flexibilities and requirements and things like that. That will hold up credentialing. And as your team is managing that piece on the back end, we have some like templates or policies that we have that we’ve been sending to payers would, is that something else we would share with like our engagement manager to use as a resource internally for some of these, this, the pushback that we often see as a telehealth only practice? Yes?
Samantha Bouchard (60:19) Absolutely. So if you’ve already set up those processes with any payers and learn that we’ll create like an entire like project plan in the system that really outlines that so, that can be sure that that’s like one of like the QA checks. And then some of those items might already be like automated tasks in the system that like we’re kind of doing that additional validation to make sure that it’s like there for that particular payer, there’s like so much more we could talk about be in the payer enrollment thing as well as the credentialing. And then here’s this like that analytics dashboard that I was talking about that kind of really breaks down like the open enrollments like by state by market and kind of like that market coverage that we were talking about that’s like really important from like a scheduling perspective. So I think we have a lot more to go through.
Samantha Bouchard (61:08) And I again apologize for the WI fi. Thank you guys for being such a wonderful group and just going with the flow. But I know we’re and I want to be respectful of all of yours time on this Friday afternoon. So Louis, I’ll pass it over to you.
Lewis Elder (61:26) Yeah, thanks Sam. But yeah, I appreciate you guys joining. I think you guys tell me, of course, I guess what I, what seems like maybe would be the next step is I don’t would be we could have a, so yeah, I guess B, and the rest of the team will have to kind of gut check me here. But I think delegated credentialing is something we would want to talk about. It sounds like that there’s interest there from, you know, founders on down. We’d be happy to set up like a session about that. Is there anything else as that you would want to see additionally be we’re happy to, you know, demo other things as well. Yeah, I.
Bridget Wolfe (61:59) think I don’t know Andy or Rekha, if you guys have anything off the top of your head. I think the reporting stuff is really interesting. But the delegated credentialing and kind of how we move into that of course, is going to be of interest. And so that sounds like a good next step to me. And then we can just come, we can huddle internally as we’re going through these discussions and come with any other questions that we may have if we could save some time for Q a. Okay.
Lewis Elder (62:25) Yeah. And, we can, we want to cover licensing too because I know that was obviously big for you guys. Is there, I’m curious before we hop, who on your side? Is it the three of you who’s like ultimately will make this decision on the tech? Is it the three of y’all, deciding what to buy? I just want to make sure I’m like talking to anyone who’s going to have a, you know, have an opinion, I.
Bridget Wolfe (62:44) Yeah, I think, it will be between us to kind of determine what’s going to be best suited, and then present that and the budget and all of those things. And go from there, I mean, ultimately, I, it’s probably like Rekha and our co founders and our VP of our clinical operations who will make the final decision, sure. But they’re leaning on our judgment here as we evaluate the tools and what’s going to work best for us? Sure.
Lewis Elder (63:11) Makes sense? Well, if they would want to chat with us around like have a just a white boarding session around deli, credentialing is like a, it’s more of a journey than it is anything else. So, like if they would want to talk about that, please like relay the message to them, we’d be happy to set up time for that. That might be, and we can kind of run that in parallel, with, you know, working with you guys more in the weeds, but I think that might be a good something important to chat with them about just because as you know, like it’s you know, it is more than the chat gbt answer. And I’d like whatever solution you guys go with it’ll be helpful knowledge for them to have. Yeah.
Bridget Wolfe (63:44) And I think Rekha, correct me if I’m wrong because you’re gonna have a direct line, to Jonathan and Miriam on, you know, some of this. And I’m also planning, to pull together just a deck to kind of explain the difference between the primary source verification versus payer credentialing. And because there is some lack of just general knowledge around that across the organization. And so, I think we’ll be positioned well to be able to educate them and kind of bring them up to speed on that. Yeah.
Rekha Philip (64:11) And I think, I don’t know. We didn’t talk about costs, but I think obviously that’s going to be a factor. Yeah.
Lewis Elder (64:16) Of course. Yeah. Do you guys have a, my only other question then it comes into play with cost. Do you have a timeline like a decision timeline? I.
Bridget Wolfe (64:27) I think we’re at a point where it’s kind of like, yeah, sooner the better. And.
Lewis Elder (64:31) I’m really just asking for my own edification because I’m like I don’t you know, how quick, how quickly do we need to churn through things to like soon a month? Six months, three months?
Bridget Wolfe (64:43) A month probably. I think, yeah, I think the sooner, the better, I think if we can get some calls scheduled for, to keep this moving like just probably into next week if time allows, then that’s gonna be better for us. Yeah.
Lewis Elder (64:55) If you’re able to, so we can schedule something now for next week, it would have to be on Friday. Sam and I have, are traveling Monday through Thursday. Yeah. And I.
Bridget Wolfe (65:08) think, Andy, I don’t know if the delegated credentialing will be as much of an interest to you. I think it’s probably more Rekha, and I, so I can just because I think you’re out of mentioned you’re out of office. So next Friday rake and I have either a 12 PM central or two PM central available two.
Lewis Elder (65:27) P. M central is what? Three eastern? Yes, Sam and I can do two central, three eastern. So I will send that out and then we will cover licensing and I’m forgetting what was that? Sam? Go check me or be we’re going to do licensing and, cred, thank you. Continue.
Bridget Wolfe (65:54) Analytics and any other topics?
Lewis Elder (65:56) Okay, perfect. All right. So I will send that out and then will that be the three of y’all on the invite? Is anyone else any or Andy? I guess you’re going to be out of office, so maybe not you. Yeah, you can leave me off for that. Yeah.
Bridget Wolfe (66:12) Just break and I think. Okay, okay, perfect.
Lewis Elder (66:15) Anything else we can answer for y’all, right now? I know we’re over, so I want to be contentious of that. I.
Bridget Wolfe (66:22) Don’t have anything else at this point? This is really helpful. Thank you and appreciate, the demo and the walkthrough and going over a bit. Yep.
Lewis Elder (66:31) I’ll send you a recording on this call as well. So you have like the walk through the demo if you need to, you know, refer to it for any reason, awesome.
Rekha Philip (66:38) Thank you. Cool. Awesome.
Lewis Elder (66:40) Thank you guys so much again. Yep, next Friday sounds.
Bridget Wolfe (66:44) Good. Have a great weekend. Thanks.
Lewis Elder (66:46) Everybody. Bye folks.