Transcript
Mira Guha (00:00) good morning. Hi, Lucy. How are you?
Lucesita Scammon (00:04) Good, good. So, I have a little bit of bad news. Robin is unable to join us.
Mira Guha (00:09) That’s all right.
Lucesita Scammon (00:11) She’s got like she’s like a bubble. It’s such a bad month for her. And then she has like vacation coming up too. So, you know, kind of squeeze in all the things.
Mira Guha (00:21) Yeah, no worries. I know you’d mentioned that April was kind of crazy. We just thought with everything going on, it would probably be good to do some sort of touch base.
Lucesita Scammon (00:28) I tried, I was so excited until I found a spot. And then when the meeting came through and I went to double check and make sure it was showing on her calendar, I go, how can you get? I just, you were just available. She goes, I know, I’m sorry, I just can’t.
Mira Guha (00:44) no biggie. Yeah, it’s okay. I know we’re going to touch base in may and you can, we can always, you know, at least make this the start of a conversation over email. So the.
Lucesita Scammon (00:53) information back and it would be, you know what I mean? Like she has some time to kind of figure things out and we can talk about it and be more prepared also for the next meeting awesome.
Mira Guha (01:03) Sounds good. I’m going to turn off my camera. I feel like my internet’s been super laggy, great. Well, I kind of put together the full rundown of what we usually cover. I know we’re just kind of have, this 30 minute block. So, happy to just kind of prioritize the big stuff.
Mira Guha (01:19) And then we can always do any follow ups on any of the other things here. But kind of just you use our usual template, take a look at what we’re doing right now. Double check on kind of the last time we met the kind of priorities we were looking at, feedback and recommendations, planning ahead. We can also kind of skip forward to the consumption cover that first and then come back to the other stuff since it sounds like that might be kind of where our heads are at right now. I just have some information on our 20 26 roadmap. I probably won’t really cover that today, but just provide it since a lot of what’s going to be specifically for you, I think at this point is just more core capabilities for the provider and the software itself. And then just think about next steps. So, any thoughts on how we want to approach today? Do we want to start with consumption and then work our way backwards?
Lucesita Scammon (02:05) Yeah, probably con consumption. And the like we’re definitely going to be hiring. As I mentioned, a new, I think it’s an LPC. It’s the it’s, the I’m… pretty sure it’s going to be an LPC. So I’m added one that I’m working on her profile right now to get her all set up with a profile that we’re going to be hiring another one. And so one of the things that we wanted to know is what we could do or what steps we can do to add that new hire into our contract. Got it because I think by adding the one that I did, I think we’re just at the max. I think we had like one spot still. So I want to make sure I was interpreting the contract correctly?
Mira Guha (02:59) Exactly. And if you want, I can just like share this. I’ll kind of leave this version which is the static version for you. But I do think that the in platform account usage tab is really helpful as long as you know how to kind of navigate it. Okay. So it has all the information on your contract term kind of shows us how we were consuming year one versus year two.
Mira Guha (03:19) We budgeted out kind of similar amounts. But obviously, as we know we were way over in year one didn’t leave us quite as much in year two to work with. But we do still have about 16 K remaining on the contract that said that needs to get us to October fourth as much as possible. So obviously a lot of that consumption happening in year one of the agreement. So we do try to kind of color code, this is just for the current year of the contract. So that year two of the contract, this doesn’t include anything we did in year one. So anything in red indicates where we’re over as long as we contracted for it. So some of these there’s a negative number. There’s just no color coding because technically we didn’t purchase it, but you have that skew flexibility to always move the funds around here. So as of right now, like you said, with that medallion core, we’re just at even we’ll be the same for the monitoring because of how that skew works, and other software skew. So with that and if you ever have questions about like where the consumption is happening, if you want to build reports on the consumption, this has become even more interactive. So you could filter like last month or whatever last seven months. And then you could also filter by product name if you want to see like how many licenses did we consume of what type it’ll give you that breakdown… trends in daily users. Yep. We can see that just had that little one bump the other day and then anything that’s been queued up but hasn’t been used yet. So hasn’t completed that intake hasn’t been consumed against your contract. And then if you ever want to see which request that is associated with the list of them is here. So sounds like there’s probably some sort of need for an addendum technically, we have that 15 K left. This is just the highlights as far as kind of what we’re seeing pretty on track. Honestly, all things considered for dollars spent across the entire term and how far we’re into the entire term, 87 percent consumed versus 80 percent of the contract. Just about that said, of course, if we are expecting, you know, we have a couple of those licenses queued up for usage, not a ton, 1,500 dollars of those renewals queued up, adding a provider potentially needing more licenses. I don’t know if you think you might add any other providers before that October fourth end of contract time, it would probably be wise to just kind of start thinking about what do we think we’ll need between now and then we can help you with like data and platform for upcoming license expirations we can help with like kind of factoring in with the number of providers we’re going to have active, how that will affect the software consumption through the end of the contract. But that’s just kind of our what we’re seeing right now. So this is where we can kind of start thinking about. It. Sounds like we’re adding one LPC in the next few weeks here, or was that the one you just added was an LPC?
Lucesita Scammon (06:09) The one that I, so I added one, I added a new one. It’s an LPC plus we’re hiring a new one. So the new LPC that we added is already on. It just was being licensed for anything. Now they’re choosing to license her. So I added her in. And then we’re hiring another one. Okay. Sounds like I think we have a, we have a lcsw, and then we’ll have the new LPC that I just added and we’ll have a new VC.
Mira Guha (06:39) Okay. Gotcha. So we’ll put us at, we’ll put us at nine providers. If that’s the only growth that’s changing. We can kind of do a little quick math and figure see if like one provider for that number of months will actually really affect dollars too much because software alone won’t but if we’re adding any additional licensing that’s kind of going to be the part where we can think about how we want to adjust the contract if at all, right? Because yeah, 1,500 in upcoming requests is not significant with 15,000 dollars on the contract and nine total active providers at your 100 dollar per provider per year. I believe that’s what we have you at even with the monitoring that’s not, you know, a ton of funds just to keep them active. So, do you know if we’re going to be doing like any extra new license requests? Any renewals? Any more? Like compact licenses? I’m not sure if you happen to have any like context into what we might be expecting there.
Lucesita Scammon (07:39) For the new provider, right? That’s what we’re talking about.
Mira Guha (07:42) I’d say for anybody in your account, anything else that’s going to be requested in medallion would be good to know if you have that information?
Lucesita Scammon (07:48) Yeah. I mean renewals are going to occur. Anyone who has an active license is renewed. So it’s whatever, you know, whatever in this cycle… right now. I don’t know how many are coming up. I know we have at least 16 coming up in the next 90 days when I look beyond that a minimum and that’s unlicensed alone. I know that we have an loq to renew for dr gomberg so that’s actually due next. And with the new LPC that we added, we will be licensing her in New York as a new license and we are going to maintain she has an existing license, but I don’t think that’s coming up for renewal until next year. I don’t know about the, I need to talk to Robin about timing of the hiring of the new LPC and whether or not to shift her decision on how to approach whether she wants to amend or not. She just wanted me to double check all the information just to be prepared, but I think that’s something it’s great. Your point in terms of like are we going to have this person before October? Is that the goal or not? Because the job is not even posted? So, you know, it takes some time to hire someone. So does it make sense to amend now or do we want or not? I have to check in with her on that?
Mira Guha (09:26) Absolutely. And I’m just this is usually how I filter to see how many licenses are expiring between now and end of contract. I filter by expiration date under existing licenses. I make sure it’s something we haven’t already requested yet. So we don’t aren’t factoring that into the upcoming consumption. So before October fourth, it looks like there’s a total of 40. I might have already put this in the slides. And then we just make sure we don’t include like any Le deas or anything like that.
Mira Guha (09:55) So if we can consider any compact. So if you want, I can go ahead and export this report for you just so you have it. But you can always check the platform as far as kind of the maintenance stuff. I don’t we.
Lucesita Scammon (10:06) Actually, I know you had mentioned in the past about the deas but it’s only, we have received some support from the platform on our Dea renewal. I mean, it hasn’t been like through all the pieces, but we have received some support, want to make that clarification okay?
Mira Guha (10:26) I’ll take a look on them. I want to see if anyone’s charging you for those because it was my understanding as of today, we still aren’t able to formally assist with those, but I’ll go ahead and take a peek at some of those in platform, if we’re doing anything.
Lucesita Scammon (10:39) It hasn’t been the entire process because as you had mentioned, like some pieces of the providers have to do which we do, we have been doing, but we have been able to do that, on the platform. And, I know that in the past is shared is that because there’s some a challenge of logging in and then going into the email, the truth is that those are the same challenges… some experience. Even on the licensing boards. There are many licensing boards really.
Lucesita Scammon (11:14) Kind of putting third party company. So no different than that in terms of that show stuff just want to like add up.
Mira Guha (11:25) Yeah. Sorry, you broke up through some of that, but, I think I kind of heard you explaining that renewing the Dea and some of like the login processes are still in a lot of ways like other license renewal processes. So I’ll go ahead and check with our director of licensing operations to see if there’s been any update on our ability to provide support there. And just relay that feedback. Yes. Thank you. Okay. Perfect. Any other? Yeah. So I think what we’re kind of going to want to think about is I’ll write all this up in our follow up email today and that’s something Robin can consider because of where the consumption is. Right now. We don’t have to sign an addendum. But once we reach a certain point in the current annual consumption, which is obviously tricky because of the way we’ve been consuming year one versus year two, we will need to work on an addendum. I think what might be beneficial just to get ahead of any conversation around it is I can start putting together a proposal. It, it no obligation. Just so we have something in front of us to work on. I’ll kind of do some of the math on the licenses that are up for expiration before the contract ends factor in that additional provider. It sounds like before October, we’ll probably need at least like one new state license, maybe an extra renewal and like we can, but I can kind of just see, do we really think we’ll need an addendum or do we want to just like start with a very bare bones proposal and then revisit in like the next, you know, monthly meetings we’re having?
Lucesita Scammon (12:51) Right, right. No, I think that would be great. That would be great. And like I said, I’ll know more definitely for sure before our next meeting and any information if she gives it to me way ahead of that, I’ll make sure to email you just so you have the information. Great. And like I said, this is just, very new in the process at the.
Mira Guha (13:13) moment. Absolutely. Yeah, I mean, it’s not like we’re adding 50 providers and 100 licenses, which is sometimes what I talk to people about. This is very.
Lucesita Scammon (13:21) I’m glad it’s not us.
Mira Guha (13:24) No, no, yeah, I appreciate that. You’re letting me know now and it’s also not even, you know, that crazy. So it means we’re getting ahead of it before we’re like, you know, really in the red zone on the consumption, but hopefully this like the breakdown slide like even if Robin reviews this, we’ll just kind of give her that snapshot of where we are currently. And then I believe if I go back, I might have put in some of that information about how many licenses are expiring. Yeah. So that’s for next 12 months. So I’ll put in another slide that has kind of just the data or I’ll put it in the email itself about how many are expiring before the contract ends, but perfect any other thoughts or questions about the consumption piece or just what we’re expecting? I think we have a pretty good handle on what we might see. No.
Lucesita Scammon (14:09) I think that’s it. And definitely, if we can get the clarity about the deas because that has been helpful even that minimal assistance, that minimal setup to get the providers going has been full. Like I said, I know they have not been able to process the whole entire thing, but we’ve gotten that minimal support. And that’s really helpful especially for providers that have multiple like in our case, like Dea licenses, not just one state. So I just want to make sure because if that changes we need to then revisit because our providers just don’t have the time to do the initial outreach… but that’s really helpful to us. Yeah.
Mira Guha (14:52) Absolutely. I’ll definitely let you know. I’ll go ahead and put that when we get to it in the like priorities or like, you know, feedback slide. I’ll just quickly run through some of the other things. It shouldn’t be anything new, just a reminder who we are here to help out. I think you might be meeting with Rita every so often. Has that been helpful? Are you doing like a recurring meeting with her?
Lucesita Scammon (15:14) We do ad hoc. We do ad hoc as things sort of come up just because to be honest with you, we’ve overall like I said in the past, like we’re very satisfied and we get the support that we need.
Lucesita Scammon (15:26) It’s from time to time, there might be one things that come into play that we’d be like maybe the additional assistance but she’s been always very responsive.
Mira Guha (15:36) Awesome. Well, I’m glad satisfaction is high. If ad hoc is working fantastic. If you want to do something recurring, she’ll be happy to set it up but I’m glad to hear things are going well and if it’s not needed, it’s not needed. I’m glad we have the monthly set up and if Robin’s too busy, we totally get it. We’ll just make sure she’s like continued to be copied on the emails and where she can join obviously super helpful to just maintain that communication. So I’m here for that. And then I’m just not sure if we talked about it last time but by being in this kind of new tier of support, you also have new points of escalation as needed.
Mira Guha (16:11) So on the am team for me, that’s going to be Gabrielle Norton for Retta. On the engagement side, that’s going to be Amy frana. So if there is any kind of like escalation with the operation stuff, Retta will probably be pulling in Amy to assist if there’s any escalations on my end strategy contract staff will be bringing in gab really hoping that won’t happen. But if it does, you know who those people are. So, yeah. So this was just some of like the overview metrics… again, like most of this is stuff that you can find in platform, but this is just, I thought a cleaner way to kind of view it. So 14 licenses currently in progress. 12 of those are new renewals. Two of those are new state licenses. I can’t remember if we ever chatted about the auto renew feature, but if that’s something of interest, I’m happy to walk through or Aretta can chat with you on that. If it’s something I don’t do you remember if we talked about this? You know what our auto renew?
Lucesita Scammon (17:06) Is we did talk about it and we chose that this time we’re not going to leave it. We’re not going to put it on because we want to sort of manage. We’re still small enough where we can manage. Yeah,
Mira Guha (17:16) we.
Lucesita Scammon (17:16) had somebody in the renewal request, but it’s something that we may change or revisit, you know, in the future as we continue to grow. Yeah.
Mira Guha (17:23) No problem. Just wanted to make sure you were aware of it and yeah, it has the all or nothing or you can do the opt in which is nice. But it is another thing to consider if it’s not needed, no reason to mess with it just as far as kind of total turnaround. Oh, sorry. Were you going to say something? I don’t want to interrupt?
Lucesita Scammon (17:40) No, I was going to ask the other thing I was going to ask. I know that like on the last update of the medallion platform, C tracking was removed and that continues to be like where medallion continues to stand. It’s not something that they’re planning to bring back at all back to the platform. I.
Mira Guha (17:59) Don’t believe. So I can ask, I think we chatted about this before. Yeah, I haven’t seen anything on our roadmap about bringing that back. I think it was just, it reached a point where it was hard for us to make sure we were the source of truth because things can change so quickly.
Lucesita Scammon (18:16) Right, right. I understand. I’m just putting it out there just so I know, you know, in case I get, you know, so then I’m able to provide that feedback back.
Mira Guha (18:26) Absolutely. I mean, if, it’s feedback. I know that like part of what we’re trying to do is just streamline any CE requirements when it comes to just as needed for licenses and tasking, of course, that’s not quite the same thing, but I can go ahead similar to the Dea license piece and ask if there’s any possibility we’d ever bring back CE tracking in some shape or form. And.
Lucesita Scammon (18:49) When we do the licenses and this, I probably should know this by now because now we’ve been with you guys for a while, but I know when there’s the primary source, the PSV team, primary source verification team is verifying everything prior to submitting the applications for renewals, for example, someone is checking those because we do get like back messages saying, I don’t it doesn’t appear that you have uploaded this. It seems to be missing someone is checking. Is that an internal team of yours? Is that an external team?
Mira Guha (19:24) I believe the PSV is internal. So we do have some folks who work offshore, but they are part of our team. Still, I can pull information about that if needed. But we, yeah, the PSV team, it’s kind of like the intake team. Those are, as far as I understand, those are medallion employees. I don’t think we really do as much contracting out anymore, but, yeah, kind of like the intake process, the PSV to like verify the information or like request the transcripts or things to get those to the state boards. Yeah, it’s done by medallion. I don’t think we outsource that.
Lucesita Scammon (20:00) Oh, okay. Yeah. Okay. No, I was just curious, yeah, because that’s all we do like a message of someone like seems to look deficient in something. And so that’s what I was asking against like our who’s reviewing it, if we’re not tracking?
Mira Guha (20:15) Yes. We are still trying to make sure like we’re tracking for, and like, yeah, with documents and whatnot, those types of requirements, we’re on top of that as much as possible, things that are expired that need updating. So, yeah, I can always look into that more if you have questions about like offshore work, things like that.
Lucesita Scammon (20:32) No, no, that’s good. I was just more curious than anything. Yeah, no.
Mira Guha (20:37) Problem. I also do know like some, I think like with licensing, not even as much the case as like, I think our enrollment uses more like offshore work because just the process is involved, but yeah, you can always let us know if you have questions and, we can go ahead and answer those. But, yeah, good questions. Yeah, turnaround times are looking pretty good from requested to submitted. So not even, you know, completing profile tasks 56 days, pretty good. That’s calendar days. We’ve completed 213 total licenses in the last 12 months. And yeah, again, I pulled this on Friday, so it should be pretty accurate. 153 licenses expiring in the next 12 months, all time working together, completed 382 licenses. I just wanted to flag, congratulations on having no open tasks. At least as of Friday, that was the case. Yeah, we’re working.
Lucesita Scammon (21:28) Really hard, really hard for the providers. Yeah. So that’s all the same, like, but, I, we’ve really, so I think part of what’s working for us is that we have a different platform also keeping track of all the ces and everything for the providers, and we are working 90 days in advance from our deadlines before, the licenses are coming up for renewal as well. So, I think aligning those two things has helped us stay on track. So we are not constantly going back to the providers. Oh, my God, like these 10 licenses coming up and these are sorts of things that you need to do and they’re also in the middle of seeing patients. So we’re trying to find the balance there. You know, we’re trying to make it, you know, work.
Mira Guha (22:13) It’s incredible. I thought the platform was broken because I don’t know if I’ve ever been in a client account and seen zero tests especially for just like the amount of work we’re doing for you. So do you mind if I ask which platform you’re using for CE? I’m just kind of curious, mocingbird.
Lucesita Scammon (22:28) Sorry, what’s it called? Yeah, mocingbird, Mocingbird, cool. Without a K. So, M o C… INBIRD.
Mira Guha (22:42) Okay, cool. I’m just curious if someone else can benefit from that.
Lucesita Scammon (22:48) It’s been really helpful in the same way that you got to provide us the timeline of what’s coming ahead for renewal, our case because, you know, for the licenses, we are looking the same thing. We get a timeline from Mocingbird in terms of we align the licenses and everything and the timing. And we’re working even ahead of that timing. And I think that’s what’s working for us to be able to be ahead on our tasks because a lot of the prep work, right? I always tell the providers, this is us putting the painter’s tape before painting. And if you cooperate, then you don’t have to be even in the room when we start painting because you’ve done all the so and everyone hates to paint. So, you know, it’s the best analogy I try to share with them, do the prep work for us ahead of time within the timeframe it will be less stressful when the time comes. And we say there’s only so many days left to complete this because otherwise, you know, you won’t have a license, so to speak. Yeah.
Mira Guha (23:53) That’s incredible. I don’t know if I’ve ever seen anyone take such a proactive approach and I wish people did because it’s.
Lucesita Scammon (24:01) I mean, and we only have a few providers too. I know, you know, I can’t speak for someone who may have hundreds of providers and I don’t know what their team looks like, but we currently have the resource able to do it for the number of providers that we have. So that’s the only thing I would share, right? Like.
Mira Guha (24:20) Sure, but still really impressive. I’m really glad like that combination of us and mocingbird is working for you. And as far as that like happy to address like if there is still any like pain point when it comes to tasking, I just wanted to pull up. I think with the time we have left, this is something I really want to make sure we’re focusing on is any priorities and feedback I’ll fill in the kind of upcoming stuff based on what we just chatted about with the new provider.
Mira Guha (24:46) We’re adding stuff like that. Yeah, I just wanted to revisit what we were working on last month. I think it was last whenever we last met January, maybe yep, and just kind of chat about what revisit some of these items. Obviously, Michigan leaving the imlc was a huge rollercoaster and we landed with them not leaving, but we were prepared. I know we talked about kind of seeing more priority states for Georgia, North Carolina, Michigan. I didn’t see that there were a ton of those right now, but I was curious if that might still be kind of a priority. Are they already long term or in the next few months?
Lucesita Scammon (25:20) They are a priority. And then we’re already working on the licenses. So things are slowly coming in. They are definitely a priority in terms of next state we’re going into. So we’re just getting all of those in a row in terms of licensing and also other regulatory licensing requirements that we need to meet at our end yep.
Mira Guha (25:44) Gotcha. Okay. I’ll make a note that we’re still focusing on those especially as we’re expanding into those states are New York and New Jersey still kind of the stepping stone after that as far as priorities?
Lucesita Scammon (25:54) Yeah, definitely. New York. Yeah, New York and New Jersey. Definitely the two. And I will highlight New York and the strongest out of the two as a next state for sure. And that is also the reason why we are going to be hiring LPC. We’re really looking for someone maybe perhaps already licensed in that state or they’re qualified to be licensed in that state because the behavioral health licensing… is a bit different than other states in terms of violence. So that’s posing to be a challenge.
Mira Guha (26:27) Gotcha. Okay, good to know. Perfect. Okay. That’s helpful. I’m going to go ahead and fill for time’s sake, these in with what we just discussed after the call.
Lucesita Scammon (26:39) And I have, if I, yeah, and if I can add two more states that are in that roadmap as well that we’ve just added. And these are on the bottom as last we’re at it says in California to.
Mira Guha (26:52) that list. Okay? California. And sorry, you said one more, Texas. Okay. Any one that’s higher priority than the other or about the same?
Lucesita Scammon (27:03) I would say Texas before California. Okay. I.
Mira Guha (27:11) Can just make like a tier list of the states we’re focusing on in most important order and you can let me know if I get them wrong.
Lucesita Scammon (27:17) Okay. I think right now, the way you have it like in the previous thing that you had them, it’s perfect. And then we’re adding like California so Texas first, and then California would probably be the last state. Yep. Yeah, that tier, the way you have it there is perfect. Exactly how we have it in our roadmap. So.
Mira Guha (27:36) And I can like do a little arrow as far as like this is like order of most priority, highest priority to lowest. Okay. Perfect. Any other feedback or priorities? Anything we should be thinking about moving forward?
Lucesita Scammon (27:51) I don’t think so. I think the only thing I would say was curious, but I decided like I would leave it is that when we submitted the Georgia license for both, for dr gomberg, and for oon, we both, we sent those licenses through the compact. But, what was interesting? One is coming back as a compact and one is not coming back as a compact license in the system. I don’t know why oon, so you’re you know, how you’re able to kind of like run the license verification, Georgia composite like the system itself. And I know it shows here the compact, but the truth of the matter is that my license was not processed as a compact, but it was processed as a full license.
Mira Guha (28:48) Okay. This is.
Lucesita Scammon (28:49) Specifically for Georgia. Yeah, for Georgia, I mean, the license. So to me, it’s not a big deal, but it just to maybe the level of detail. We didn’t do anything different because we went through the process like we went through the platform and the question was, yeah, they both will be processed to the compact and they’re both having here as being part of the compact. But Monica’s is definitely not part of the compact. It’s a full license… and the reason that it’s.
Mira Guha (29:23) not correct.
Lucesita Scammon (29:24) And the reason I know this is the only reason why I know it is because when owns that was licensed came through… because we need to do all this with our licenses like medical enrollments and stuff like that. When I ran her. And again, in the jaw composite website, her license number showed up in another program and I actually ended up on those under the support center here on the platform. I say, is it normal for a pro, another provider to have the same provider like id, you know, for the same state? I just thought it’d be very odd because it didn’t happen but I wasn’t putting two and two together. It wasn’t like paying that level of attention. And then someone in your platform said, yeah, that is very common if it’s a compact and it’s a different. It’s how they make the difference, right? One provider, full license and the other one had a compact even though it was the same license number. And sure enough that’s how it works. The other provider is someone that’s not part of our organization. And they said it was a full license and that said it was compact. So I said, oh, well, let me go back. I’m curious about Monica because that didn’t show up. So when I go to hers to run, her was a full license. So that again, that’s the only reason that came up because we needed to do other things, but I just thought it was weird because we submitted both of them with the same process, but one got a full license and one got a compact license. Yeah, that.
Mira Guha (31:08) is very interesting. I’m going to have Retta take a look at this. I mean, where?
Lucesita Scammon (31:13) We can, I guess it’s not a problem because, they have a license. So from our perspective, okay, it was just odd because process that we didn’t request anything different? Yeah.
Mira Guha (31:23) And I mean, I do think it’s still beneficial to go the compact where we can just for speed of issuance, but I mean, it was renewed in time. So I see that it’s not really an issue. But I do, I’m also curious about that. I don’t think I’ve ever seen that before. Yeah.
Lucesita Scammon (31:39) So, I don’t know if it was because maybe like Monica… maybe when we initially, I know she was cause she was hired before dr o, in the past and I think she originally had a Georgia license. If that’s what happened, it could have been that, but anyways still show compact. So that’s why I got a little confused typically as we move forward and we have state compact that’s we maintain that, but I don’t know cause you know, it’s not an option on Dropbox to say, I want a full license versus a compact license. It’s just an automatic an assumption.
Mira Guha (32:14) Yeah, that’s really interesting. I’m curious. Yeah, I don’t know if you have a meeting coming up with Roda, it sounds like it’s not like a real pain point. Yeah, I.
Lucesita Scammon (32:24) know. And I can email her and actually, I might actually email her to be honest with you because that’s going to be the same thing for Michigan because we process full licenses with expectation that the compact in Michigan will go away. And I think what we want to do is maintain full licenses rather than the compact. But now the provider records are going to show both see because the licenses are different. So it will show which is the other thing, you know, the license numbers are different whether you’re a compact license or a full license. And I just want to make sure I have to control data on my end because providers are being uploaded in our internal systems and I make sure they’re uploading the correct information.
Mira Guha (33:11) Definitely, I think it would be worth like providing the example to Retta and saying like we also want to consider this as we’re reevaluating our plan for Michigan. I’ll add it to my follow up if you can.
Lucesita Scammon (33:23) Keep me up to.
Mira Guha (33:24) Speed with the examples and stuff. And I’ll copy Retta so she can take a look. I’ll just say like I’ll keep it general and say, like dr gombrich’s Georgia renewal most recently is an example. But yeah, just like a, you know, quality assurance thing like thankfully, nothing went wrong but, yeah.
Lucesita Scammon (33:45) Like I said, yeah, it worked in our favor. I just, I was like that’s different, you know, but yeah, I was, you know, we’re moving along. I was like, okay, everyone has an active license. I just go back into our system and make sure that the accurate, the license number, the correct one is in the system because this also affects supervision, especially, you know, this requires supervision because we put it in our collaborative agreement and also affects, you know, prescription and all that will be put in our system. So we just want to make sure that we’re always wrapped in the correct alignment, you know, all the way through.
Mira Guha (34:22) Absolutely, that’s good feedback especially with those downstream effects. So, okay, great. Good thing we’ll be flagging that to Reta. I’m going to fill this in. I don’t know if you have any other feedback. I know we’re over time but I can just stay on for a little bit longer. So any other feedback or pain points you want to relay anything that should be passed along to other folks on our team?
Lucesita Scammon (34:45) No, I just, it’s going to be very positive. I just want to say that ever since we had our last conversation and Reta has joined, so the mix that I feel definitely I’m getting the support that we needed in what I consider to be a timely manner. I’m no longer waiting for one week or two weeks and I’m really appreciating the change. So to give you that positive feedback and to relay that to the team that, you know, we see the difference.
Mira Guha (35:13) Amazing. I’m so happy to hear that. I was hoping that would be the case. I’m glad that it is, of course we’ll have these touch points if that is never the case so that we can take that feedback internally and hopefully improve on it. But really glad it’s been such a positive change of pace for you. So I’ll make a note of that. I don’t know that I really have anything else to go over. We went over consumption first, we included the upcoming trends. I’ll just leave these for you. It’s kind of about how of course, our company uses AI to streamline processes part of it’s you know, hoping over time we’re going to make it even easier for you especially with the platform to be able to get information into the platform. More stuff we’ve done in the past, less manual data entry wherever possible. Yep. That’s a big highlight here. So I’ll just share this over for you and Robin to review. I’ll go ahead and kind of run some of the numbers with the upcoming renewal plans and that can kind of be our starting point for longer term addendum conversations.
Mira Guha (36:10) But it sounds like we’re good there. Thank you so much for sharing all your availability for the remainder of the year. We should be in good shape if Robin can join those. Amazing if not that’s okay. And if we ever need to reschedule, let me know. But so glad things are going well for you and we hope to keep it that way.
Lucesita Scammon (36:27) Wonderful. Thank you so much. And thank you always for looking out for us. We really appreciate it.
Mira Guha (36:31) Oh, absolutely. Lucy. You’re a delight. We love working with you. So, yeah, I’ll go ahead and send that follow up. Let me know if you have any questions, and we’ll be touching base next month.
Lucesita Scammon (36:41) Wonderful. You have a great rest of your day.
Mira Guha (36:43) Thank you. You too. Take care.
Lucesita Scammon (36:45) Okay. Bye bye.