Transcript
James Donachie (00:00) hello? Oh, I’m muted. I’m just talking away. How is everyone?
Jennifer Mikel (00:09) Good. How are you taste of the Mondays?
James Donachie (00:11) Oh my gosh. Yes.
Annie Walls (00:14) Very.
James Donachie (00:17) very busy… Jen. How is, how is Mexico?
Jennifer Mikel (00:23) Amazing.
James Donachie (00:25) I would expect nothing less.
Jennifer Mikel (00:28) It was so great.
James Donachie (00:34) Wow. I feel like we have everyone here to get started.
Annie Walls (00:46) I think Kara… should be joining. Let me check, okay?
Annie Walls (01:01) I assume so. But yeah, we could get started.
James Donachie (01:07) Jen, do you want to start us off?
Jennifer Mikel (01:12) I don’t have anything to update. Oh, yes, I do. That’s a lie that’s a lie. Okay? So, Annie question, you know, before when we had talked about sending tasks to providers and making sure we just send one for all the items.
Annie Walls (01:31) The.
Jennifer Mikel (01:32) providers are only like partially completing the task and they’re not uploading like let’s say, for example, if we ask for a diploma social security card and a CV, they’ll only upload one item and then mark the task as done. And then we have to go back and reopen it. And we’ve noticed also that the practice managers are saying, I don’t see where you need all this documentation when we don’t break it down into individual tasks?
Annie Walls (02:03) Could you send me examples of that? Just so I can take a look? And.
Jennifer Mikel (02:11) Then the only other thing, is for peer references. Are you okay if we send out tasks for each individual one that we’re missing that hasn’t had a reply that way instead of lumping them together, saying like for janowski recently, we needed her to reach out to two of her references. So like one responded pretty quickly, but the other one didn’t… so, how do you want us to do that?
Annie Walls (02:44) Yeah, I mean, I can see how both would be. I could see the logic behind like doing it each way. I’d probably say to do one task, if we’re trying to do the bulk, but obviously like document like the notes should have it documented, which pieces are complete. Okay? But yeah, let’s take a look at the examples for what you’re talking about, then we can maybe revisit.
Jennifer Mikel (03:14) All right. We can do that. That’s all I had on my list. It’s short because I wasn’t in much last week. I tried to answer as much as I can, but.
James Donachie (03:29) Awesome. And I know that Annie… Steph and I are revisiting the doc after our conversation on Friday. Steph’s out this week. We have like some pending questions out to the team to figure out like the best workflows. But that’s something I’ll be updating based off the edits that you shared on Friday after we kind of like walked through. So we should have more information on that.
Jennifer Mikel (04:06) And then, Jill, Emily?
James Donachie (04:09) Anything on your guises?
Annie Walls (04:13) I had a few things… so I don’t know if you saw my email this morning, but for the provider and admin task report, I haven’t received it the last two weeks and I just wanted to make sure that was.
James Donachie (04:28) Yeah, I want to, that’s actually a good call out and I wanted to bring that back up because I was talking with Steph and that’s like one of those reports.
James Donachie (04:39) I know that I… think we were going to, I meant to talk through it last week and then we got kind of on it. So the medallion team does not want us manipulating data for you guys. So, I know there was edits on that report like some filtering that’s taking place and they like as like a company best practice, they’re asking us not to do those types of edits especially if the report’s available. Like we should either have a custom report that the system’s able to generate that gives that information or providing it to your team to then make like edits and amendments. But they don’t want medallion like… I guess people at our organization altering just because then like any mistakes or errors or anything like that kind of like falls on us. So I wanted to kind of chat through that with you because I got my hand slapped a little bit for that one.
Annie Walls (05:42) Interesting. We’ve been doing it for a while that’s helpful to know. I would expect though in the future for things like that, if, you know, we are changing a process that we bring it up instead of just letting it fall off the radar because our providers were educated that they should be receiving these weekly. So, and it’s something new. So we don’t want to tell them one thing and then they’re not receiving it for a couple weeks and kind of gets everything off track. Yeah. So I did actually pull it myself this morning and if… I have to do that every week and filter it, that’s fine. I guess I’m just wondering if there’s certain columns that we could… take off of it. So there’s less editing I have to do on my end when I pull it.
James Donachie (06:35) Yeah, that’s exactly. I think that is exactly basically what they want me to like. I, what if you want to send me a list of columns that are like you don’t want on the report, I can work with our like tech support team to get a custom report, but they just don’t want anyone on our team like including Jen or myself to be editing. If we forgot ever like a provider, for whatever reason, they’re just really moving to, it should be automated or it should be solved on platform.
Annie Walls (07:17) Yeah. I mean, I think the client task report is a custom report. It just, yeah, just has columns that aren’t necessary, but I don’t know if it’s like has to be there on your end. The.
James Donachie (07:33) Reports are pretty flexible so we can get stuff removed for you.
Annie Walls (07:41) Okay. Yeah, I can send you… the columns we wouldn’t need. And then I’ll just pull up myself moving forward.
James Donachie (07:54) Yeah. And I apologize for not bringing, I meant to bring that up last week when I… went to go do it. I think what brought a lot to light for our team was when we brought up that the document… as we kind of brought it to our leadership team and I just don’t think all the processes that were determined were kind of aware that’s what like Steph and I were kind of alluding to. We didn’t as we’re like stepping into it. But so we want to kind of get you guys back into that state. And I’m happy to like those custom reports are meant for your team. So, what should have happened right off the bat is if it wasn’t what you guys wanted or needed, you know, too much or too little information, it should have just went to the product team to fix it for you right off the bat.
Annie Walls (08:44) Okay. Yeah. I will send you an email after this. Okay? And then one other thing was, I’ve… seen communication from privileging team at medallion co. Is this just an additional email? Is it like an alias of privileging at medallion co?
James Donachie (09:10) Oh, you’re muted, Jen?
Annie Walls (09:13) Which one? Is it? Privileging team at medallion co?
Jennifer Mikel (09:19) Yep. So that’s the one that we talked about previously when we started doing the follow ups. Those are just follow ups. If something else comes from that email, just let me know. So, the reason why we have that email is so they don’t get a service ticket through.
Annie Walls (09:35) The.
Jennifer Mikel (09:35) support because partners were complaining that they were getting the support ticket, they don’t know what it was for. So we created this second email for us just so we could make follow ups where a support ticket would not be created.
Annie Walls (09:52) Awesome. If a partner reaches out to that email instead of privileging, is that just getting routed to privileging by whoever’s overseeing that inbox or how does that work? Yeah.
Jennifer Mikel (10:08) So that those requests should just be for follow up, but like if they end up sending something, then they’ll end up just forwarding it to the support email. That way we can track it and there’s a ticket for it, okay?
Annie Walls (10:25) Yeah, I just, partners will probably see both of them get confused about which one they’re supposed to email. But as long as it’s routed to the privileging team that’s perfect. Yep. And then… last thing… medallion sent an email to sparrow this morning and I think they’re just trying to confirm whether the credentialing file for dr thompson is complete. But the wording of it is more so something you would send to an ods partner. I think we’ve talked about this previously potentially it says, could you please provide an update on when it is expected to be presented to the committee. This will help Iris plan accordingly. So, if we could just make sure we’re kind… of tailoring the follow up message for the scheduled services community clinics, is that?
Jill Hammerich (11:29) For just sparrow, Annie, because I thought we weren’t going to do follow ups for sparrow based on that. Oh, sorry.
Annie Walls (11:34) This is sparrow for scheduled services. Okay? I don’t want any more ods angry?
Jill Hammerich (11:40) Emails?
Annie Walls (11:42) So, can.
Jennifer Mikel (11:45) you forward me that email so I can look at it Annie?
Annie Walls (11:48) Yeah… because also, the sparrow credentialing checklist says they don’t have a committee, so.
Jennifer Mikel (12:01) Yeah. So, most of the ones that don’t have committees I’ve put in my name, so they’re not follow ups. So that might have just been an oversight while I was out if it happened last week.
Annie Walls (12:17) It was today, but it was today. Yeah, they sent one last Monday or, yeah… the first one they sent was on March sixteenth, March 20 third. You’ll see it on the thread, but, okay… Emily, did you have anything general before we move on to ods?
Jennifer Mikel (12:45) I don’t have anything. Thanks.
Jill Hammerich (12:48) I actually don’t have anything today either. Okay… Annie, should I have something? You look like I might need to have something? Should I have something? Wow? You saw that, right? James, I.
Annie Walls (13:03) was like… you’re just.
Jill Hammerich (13:07) Surprised at my ods quietness is what you’re saying?
Annie Walls (13:12) No, not at all. I haven’t had a chance to look at the ods inbox yet. So, yeah, they’re.
Jill Hammerich (13:19) good. I met with the PMS. The notes are good. I think, you know, as far as the platform goes, it looks like the enhancements to documentation and whatnot, are helpful for the teams as they’re tracking and trying to drive out those start dates for our provider. So awesome. We’re coming into the tail end of those onboardings. So we only have a few left that are really you?
Jennifer Mikel (13:43) Know still.
Jill Hammerich (13:44) Working on their credentials, okay? And.
Annie Walls (13:48) then, Jen, I was going to remind you, Erica’s last day was this past Friday. So if you could just make sure the team’s reaching out to credentialing at Iris, so… no communications are missed.
Jennifer Mikel (14:02) Yep, I will update that and.
Jill Hammerich (14:04) Then the only other thing I had, I know we have the carillion staff for re, credentialing. I just want to touch base, Jennifer on how that’s going are you guys getting the reappointment packets and is it the same painful eye poking process?
Annie Walls (14:20) We.
Jill Hammerich (14:21) went through.
Annie Walls (14:21) in the beginning.
Jill Hammerich (14:23) We.
Jennifer Mikel (14:23) are getting them, but I will say that it is kind of difficult because like Annie, you’re cc’d on Ashley’s… reappointment, and I just feel like it’s been kind of a mess because like some of the stuff that was like older, they’re… asking for again, and I even made a comment like, hey, this was addressed during her initial and he was like, okay, I missed that.
Annie Walls (14:51) I think that my.
Jill Hammerich (14:52) Ashley explained me.
Annie Walls (14:53) Though, no, this is sparber, she’s scheduled services for Ashley. I think the issue is that medallion listed that program on employment. So that’s why there.
Jennifer Mikel (15:08) But they gave us a pre populated application. And they just said we need to verify and just make sure nothing has changed that’s what kind of confused me? And then they’re still asking for the complete addendum again and all that kind of stuff. So, sounds.
Jill Hammerich (15:29) like from I.
Annie Walls (15:34) hate to say it, they’re just credentialing.
Jill Hammerich (15:37) Is some dysfunctional stuff.
Jennifer Mikel (15:39) I mean, it’s a mess I.
Annie Walls (15:42) assume they’re wanting an updated addendum just to have the most up to date information in case anything’s changed between now and then definitely is a pain though. Yeah. But if y’all, have the ones that were sent like the final versions that were sent for credentialing, then hopefully… y’all, can just make changes to those, and… it’s less work than the first time that’s.
Jennifer Mikel (16:12) what we’ve been doing is just making sure, but we wanted to, I mean, going in and pulling that one and then just adding to it.
Annie Walls (16:21) Yeah.
Annie Walls (16:30) I’ll be overseeing… the admin tasks related to ods. So I know I did some of them at the end of last week that were about affiliations and stuff. So, okay, I’ll be on the lookout for those in case I can help.
Jill Hammerich (16:53) Annie, if there’s anything the PMS can help lean into on some of those, just let me know or let them know they’re happy to help. They do some of that stuff on behalf of their peeps.
Annie Walls (17:07) Sounds good. I appreciate it.
James Donachie (17:18) Awesome. Do we have anything else? Or do you guys want me to give you guys some time back on this busy Monday? I’ll.
Jill Hammerich (17:28) take the time… all.
James Donachie (17:32) Right. That was convincing. It sounds like everyone is in agreement with that. Yep. All right. Chat soon.
Annie Walls (17:40) Thanks. Bye, bye bye.