Transcript
Shannon Costine (00:00) hey, Julie. How are you?
Julie Hilton (00:03) Hello. How are you doing? I’m.
Shannon Costine (00:05) good. Did you?
Julie Hilton (00:06) Get my email the other day about the tasks that are holding up the enrollments for two of our newer employees?
Shannon Costine (00:14) Yes. And they still have not moved. I.
Julie Hilton (00:19) don’t know how to correct that. I mean, we’ve uploaded the W nines and all that. A 1,000,000 times. I don’t know what else they need. I guess is the question and it’s not real clear when you go to the group profile, there’s a whole bunch in there, and it’s hard to know which one you’re supposed to correct. So I just need a little guidance on that.
Shannon Costine (00:37) Okay.
Shannon Costine (00:43) I’m pulling that one up again.
Shannon Costine (00:51) Hey, Rebecca.
Shannon Costine (00:56) You’re all mute?
RebeccaMiller (01:00) Always. Good morning. Did you guys have a good weekend?
Shannon Costine (01:06) I did. How about you? Yes?
RebeccaMiller (01:09) I did.
Shannon Costine (01:10) It’s never long enough.
RebeccaMiller (01:12) It was busy. I ended up just finding things to do here.
Shannon Costine (01:20) You go. All right?
IanLampkin (01:30) Morning?
Shannon Costine (01:32) Maybe, hey, Anne. Sorry. Good morning. Totally distracted.
IanLampkin (01:38) How are you guys tonight?
Shannon Costine (01:40) It’s Monday. It is a Monday. Yeah, that’s about how I’m at.
Julie Hilton (01:48) Rebecca, did you change our meeting till tomorrow? I?
RebeccaMiller (01:51) Did I, did I moved us to tomorrow? Because we need to get these medicare claims and athena out.
Shannon Costine (01:58) Okay. All right. I’m going to share numbers with you guys real quick. We can go through that, and then we’ll go through any questions that you have.
Shannon Costine (02:16) Okay. So let’s take a peek at outstanding enrollments due. So currently, we have 32 in the 150 plus, which is way too many previous week was 21. So from 120 up, I’ve already escalated. We’ve got 23 here. Previous week was 30. So it just looks like they’re kind of switching spots, 92, 120. We have 29 and the previous week was 80. So they finished some there, but they’re kind of filtering up as they go. So we need to get those cleared out… there’s. Currently 88 in needs client attention. And in the previous week, there was 130. We’re still seeing trends on amerihealth and johns Hopkins taking forever. You guys have any questions on that?
IanLampkin (03:14) It would just be nice to kind of like understand exactly when you say like escalation, like what that actually like means kind of like in a detailed description?
Shannon Costine (03:27) Yeah, sure. So, what I do is I pull down the list of providers from 23 to 32 and say these need to be worked today. Like these have to be prioritized today and they have 24 hours to complete those.
IanLampkin (03:44) Wow. And what happens if they don’t.
Shannon Costine (03:49) good question.
RebeccaMiller (03:52) It’s not necessarily completing, right? It’s like following up.
Shannon Costine (03:56) Right. Yeah.
IanLampkin (03:58) Like Shannon’s over here, following up, you know, every time we meet, it’s the same thing, but it’s like what gets medallion to actually like move? Like how does their, you know, what happens to them if they don’t do, if they don’t you know, follow the guidelines or whatever the timelines?
Shannon Costine (04:18) Well, some of them get fired. If we’re being Frank… they do have a, they’re supposed to be following up every 10 days, but that’s not happening here. So then they’ll get escalated. And then if that doesn’t happen, then they’ll go further to… their leaders… did?
RebeccaMiller (04:41) We ask before Shannon, if it was possible to have when we first started with medallion. And I don’t know this might be a question we’ve already talked about when we first started with medallion. We had like a specific team that worked our, but did medallion just grow so big at this point that it’s not a specific team assigned to each practice or is it a specific team assigned to each practice?
Shannon Costine (05:07) It is, I would say on average, there’s seven to eight reps on your team. Okay? Now, some, we do set them up where they do both the submission and follow up. Currently, it’s one person doing submission, one person doing follow up.
RebeccaMiller (05:24) So, it should be uniform across the board for all of our enrollments. We should be seeing like the same names, the same people working our account yep. Okay.
Shannon Costine (05:33) And if we’re starting to see a specific name, which I had this issue with another account, the same name that’s not following up or not taking the correct directions, they’ll be moved off or they’ll be let go. So that’s where we start to see trends like this. Like this isn’t a good trend that we’re seeing right now. So we need to make sure that these get moved. And if they don’t then that’s where auditing will jump in and start to see what’s happening because that’s when it goes up to higher leadership like our coo and our CEO. And then they start to ask questions about why this isn’t happening.
RebeccaMiller (06:08) And is it possible that… when we’re looking at the open lines like 120, 150 plus days when we’re looking at that, is, that dates from the time that it was requested?
Shannon Costine (06:21) Correct.
RebeccaMiller (06:22) So, ideally… well, I’m not saying, ideally, I’m sorry, that’s not the right word I want to use here.
RebeccaMiller (06:33) There’s a chance that some of those could have been, there was something that we were waiting on for the provider, something that we were waiting on from us, right? Correct… added to those times that time frame?
Shannon Costine (06:49) Yes, that’s correct. A lot of what we’re seeing though is like processing times for the insurance company. I mean, do we make mistakes? Of course, absolutely, but tricare west is like a big one that I’m seeing right now. I mean, they’re taking almost a year to process enrollments. So, a lot of it is just waiting on the payer, but I want to make sure that if that’s the case and they haven’t touched it, why, like we need to follow up on it even if it’s still processing, we need to be following up on it.
RebeccaMiller (07:21) Right. All.
Shannon Costine (07:24) Right. And the other thing I can also do is share with you guys, you can also pull it down but I can always share with you what I’m sending for escalation too. So you guys are aware… yeah.
IanLampkin (07:37) Well, thank you. And it’s just that’s a really difficult like model to kind of work with like, you know, it’s the tenure of the person who’s working, you know, the client’s applications or whatever. If it’s not, you know, substantial like if they leave really soon, then the outstanding line items won’t get touched unless auditing does get involved, yeah.
Shannon Costine (08:06) Or we’re staying on top of them every week, you know? Yeah.
IanLampkin (08:11) But even when you escalate though, like what’s to get the, what’s to get the next thing moving, you know?
Shannon Costine (08:18) Right? Threatening them?
RebeccaMiller (08:27) There’s probably also some like form of like we’re aware, they’re aware that we’re watching this now, so.
Shannon Costine (08:33) Yeah, exactly. You.
RebeccaMiller (08:35) Know that they need to be more aware.
Shannon Costine (08:40) When we’re looking at?
RebeccaMiller (08:42) Right? When we’re looking at the overall numbers, the more recent ones have, the ones that are like outstanding may have some of them timed out. But if we’re looking at, you know, that 29 compared to 80 for the last, for the more recent ones, it seems like they… were following up on those like those were getting yep.
Shannon Costine (09:06) Which ones?
RebeccaMiller (09:08) Well, if you look at the 90 to 120 days, it… went from 80 down to 29. So those ones are getting worked, it looks like it’s just like, the ones that are older are the ones that are just, and if we’re looking at Samara health and Hopkins, Samara, health, we knew there was issues, right? With how they were submitting those… yep.
RebeccaMiller (09:33) So that’s probably why those would be taking longer if those are big trends. And Hopkins was taking a while.
Shannon Costine (09:45) It always takes a long.
RebeccaMiller (09:46) Time. Yeah, Hopkins takes a long time. And those, the good thing about Hopkins is we’re as long as long as our group is par, I’ve noticed that in the notes, that they were sharing as long as our group is par, then we’re good to go ahead and bill, we just, they’re our, the provider’s just not listed yet. So.
Shannon Costine (10:05) Good. So it’s not going to hold you up is… what you’re saying?
RebeccaMiller (10:10) Right? For Hopkins, at least Mary Hopkins, another story. But, okay.
Shannon Costine (10:18) So this is just for client owned. So just to give you guys a picture of where you’re at. Obviously not as many, but we’re still seeing the same trends for payers, and then on the 126 and needs client attention. These are tasc, whereas the other one was the provider enrollment requests.
IanLampkin (10:40) Okay. I’ll jump on that. That means we got to do our task, right?
Shannon Costine (10:45) Yeah. Well, it could be admin tasks or it could be provider tasks. I forget with you guys, you’re doing them for the provider, right? Or you’re having the provider do them?
RebeccaMiller (10:56) We’re doing as much as we can. Yeah, we.
Shannon Costine (10:58) are… as far as you can get, right?
RebeccaMiller (11:02) Yeah, until we have to get them involved, right?
IanLampkin (11:05) Yeah.
Shannon Costine (11:08) And then these are our non roster follow ups and there is one in 14 to 28 and 50 plus there is five. Obviously these are overdue. So they also need to be followed up on.
RebeccaMiller (11:25) Can you, I’m sorry, the roster follow up these?
Shannon Costine (11:31) Are non roster, whereas the other one could be roster follow ups. Okay? So, this is only for applications which is not as bad as the other one. This one, it’s kind of hard to see the comparison between completed and open. My only concern is right here, we have some back from 24 that I wanted to look at with you guys?
RebeccaMiller (11:58) From 24?
Shannon Costine (12:00) Yeah. And I don’t know why they’re still open?
RebeccaMiller (12:05) Can I ask a question? And it might be a… dull answer. You’re good. No worries. Just making sure when we deactivate a provider, do all their tasks, close, all their enrollments?
Shannon Costine (12:19) Yes. Okay. It does. Okay. So, this one is… looks like a sort of pairs. Does it give us the pair name?
Shannon Costine (12:40) It’s for closenet. Okay. Does this name, does that name ring a bell?
IanLampkin (12:47) Who? Oh, no, nothing. Well, this is 24.
Julie Hilton (12:52) We shouldn’t even be with closenet. Then.
RebeccaMiller (12:54) Right. Let.
Shannon Costine (12:57) Me see if I can pull a more detailed report because this isn’t giving me anything and I’ll send it over to you guys to see if it’s something that we can just close out… because we should not have something this old still open. I have a feeling it just needs to be closed the line item doing.
RebeccaMiller (13:17) That hang on, let’s see, can we move over the tabs again? Just looking peer enrollment. I.
Shannon Costine (13:25) don’t even see a provider name. Do you, I see payer name?
RebeccaMiller (13:28) Payer name?
Shannon Costine (13:37) Because, it was done in may of 24.
RebeccaMiller (13:47) This?
Shannon Costine (13:49) Is our rep here? Okay? And then.
Shannon Costine (14:02) I thought this was the provider.
RebeccaMiller (14:06) Right. I would think.
Julie Hilton (14:08) They’re not even with us. I don’t know that provider.
RebeccaMiller (14:11) I don’t either, maybe it was someone who was going to start and then didn’t but,
Julie Hilton (14:16) probably.
RebeccaMiller (14:17) Let me just, I’m in medallion, let’s see.
Shannon Costine (14:23) Yeah. I was going to do the same thing… see if it comes up at all.
RebeccaMiller (14:28) Not even listen to our list of providers?
Shannon Costine (14:32) I honestly don’t know if there’s a way to look at your like archived or deleted providers?
RebeccaMiller (14:37) I can see. Deactivated?
Julie Hilton (14:41) You can’t search them for some reasons you have to.
RebeccaMiller (14:44) Okay. So this member, what that? Okay? So that’s weird because I was just asking if they’re deactivated. Are their tasks closed? And this one was invited?
Shannon Costine (14:58) And their tasks are still open and.
RebeccaMiller (15:00) deactivated yep, their tasks are still open. So… it’s probably someone who was going to start and then didn’t so we.
Shannon Costine (15:12) need to get those closed out.
RebeccaMiller (15:15) Yeah. I wonder if we can compare the two… because that could be one of the issues too, right? Like if we have providers, who yep?
IanLampkin (15:28) I hope it’s just, I hope it’s just that and not like some weird data got in by accident. Well.
RebeccaMiller (15:34) No, the date, if we’re looking at it, this is may six of 24 was when this provider was invited. So the dates would match, right? So maybe we need to compare our deactivated to our outstanding tasks… make.
Shannon Costine (15:52) sure you don’t have anything that’s out there, right?
RebeccaMiller (15:55) Because I mean, that could be making, I mean, that would really be throwing the numbers off, right? Like we have been enrollments and deactivated?
Shannon Costine (16:06) Yeah. We should probably look at that. The other thing that’s hold on.
Shannon Costine (16:17) Like it’s not even coming up in your processing requests. And why is that?
Shannon Costine (16:27) Is Mary still with you? Last name? B o NVISSUT o?
Julie Hilton (16:33) She’s back with us.
RebeccaMiller (16:35) She was not with us and then she’s back with us again.
Shannon Costine (16:40) Should she have a medicare task?
IanLampkin (16:45) For us? Must?
RebeccaMiller (16:46) Be client owned, right? Was.
Julie Hilton (16:50) It capital health care or was it comprehensive? I’m.
Shannon Costine (16:53) looking… comprehensive?
Julie Hilton (16:57) Ian, probably let’s see, are you doing her?
Shannon Costine (17:01) It’s client owned?
IanLampkin (17:03) Yeah.
Shannon Costine (17:07) Do you know if it’s done, if it’s something that can be closed out?
IanLampkin (17:11) Oh, I don’t think they can close that one out yet.
Shannon Costine (17:15) It’s traditional medicare… right?
IanLampkin (17:21) Okay. It’s still being worked right now?
Shannon Costine (17:26) Got, it. Makes sense. Okay. I’ll take a look at these and make sure that we don’t have anything else that’s crazy that’s sitting out there like that.
Shannon Costine (17:38) And if I see something I’ll ping you guys, the other ones, I can go ahead and close that. Is that what you’re saying? Rebecca? If?
RebeccaMiller (17:46) They’re deactivated? Yeah, we can just stop those. So fing can definitely be fing Fong, I don’t know how you FENG?
Shannon Costine (17:59) We’ve got these up here that are of concern, which is January of 25. Those are the only ones that I see that… are still open. These are understandable October, but these would be the only other ones that I would want to look at in January… unless it’s tricare, then they’re going to be there.
RebeccaMiller (18:24) We’ve been having… a little bit of turnover recently, so, we’ve been actually having to deactivate a few providers.
RebeccaMiller (18:36) So they might have had open enrollments because we didn’t close them. Should we make a habit of closing them prior to deactivating the provider now, do?
Shannon Costine (18:47) You know, one off the top of your head because I want to test it now to see if it closed out?
Julie Hilton (18:53) Let’s see, oh.
IanLampkin (18:55) Who’s that doctor Julie, you were trying to get a hold of for so long?
Julie Hilton (19:04) I don’t remember.
RebeccaMiller (19:06) I was going to say, let me look.
Julie Hilton (19:09) At the off boarding and let me see if I can find the off boarding.
RebeccaMiller (19:13) Say.
Julie Hilton (19:13) that again?
IanLampkin (19:14) The names are all swimming in my head but was.
Julie Hilton (19:18) it like Jordan… doesn’t sound familiar? What was I trying to get a hold of them for?
IanLampkin (19:26) They wouldn’t.
RebeccaMiller (19:27) Lily, she might not be deactivated yet, because her last day is 415 margarine. Oh.
Julie Hilton (19:35) Lily and margarine, what?
RebeccaMiller (19:37) About Gregory, Hollis? Did we have anything?
Julie Hilton (19:39) Yeah, that was the most recent one. Yeah.
RebeccaMiller (19:41) He was apparently new as well, right? He.
Julie Hilton (19:45) Was, but yeah, we had already done his medicare and all that. So, let’s see if he has any open enrollment still.
Shannon Costine (19:53) All right. What was the last name again? Hollis?
RebeccaMiller (19:56) Yeah. H o LLIS.
IanLampkin (19:59) okay. I don’t know how I got Colin out of Hollis… because.
RebeccaMiller (20:05) We have so many providers.
Julie Hilton (20:07) Yeah, that’s.
Shannon Costine (20:09) why?
IanLampkin (20:10) Okay.
Shannon Costine (20:12) I’m sending a note now to the team just to confirm that it’s going to close the tasks out. So I may be wrong on that. And then I can let you know for sure, let.
Julie Hilton (20:24) me close this out. Did?
Shannon Costine (20:28) You guys have any questions? Julie? I’m going to look into the email that you sent. I already pinged them on that to see what’s going on with those tasks.
Julie Hilton (20:36) Right. Because two of our newer providers, one starts today and one starts the eighteenth, I think, and y’all have them in class and you got them held up because you need some tasks done so you can’t even start on their enrollment. So, I want to get those moving along. I don’t know if you could walk me through what they are. Sorry?
RebeccaMiller (20:58) Two starting today. Stephen williams and Daniel powers are both today.
Julie Hilton (21:02) They’re not in, I don’t think they’re a hold. The ones that are holding is, well, Stephen williams is one of them. I think. Yeah. And then, that shamuel, his first name’s shamuel or something?
RebeccaMiller (21:14) Oh, yeah. He’s the seventeenth. Okay?
Julie Hilton (21:16) Needs client attention. They got it there. They’re needing a Coi and a W9. How many times have we added that? I don’t even know where you want to add it. I mean, it’s not clear. It’s in the organizational part.
Shannon Costine (21:29) I’m pulling it up now.
Julie Hilton (21:30) Yeah, yeah.
IanLampkin (21:33) That was something to kind of go over with you guys. It’s like where do we put? Where should we be putting all the documentation and stuff?
Julie Hilton (21:41) Yeah. They say go to group profile. Well, I mean, it’s just the… group profile. So I go to comprehensive to group profile and there’s probably 20 tasks in there that need to be done. And I couldn’t find the one about the W9 in the Coi. So if we could get that one, those two going for sure.
Shannon Costine (21:59) Yeah, it says capital group W9 for Stephen williams, capital health care. It just says capital group W9. Do you know what that would be?
Julie Hilton (22:14) Probably, I mean, I think it’s capital health care, which he is being added to capital health care for amerihealth, somebody needed it for amerihealth. I don’t know. I thought insurance was all combined now?
Shannon Costine (22:27) Do you have it uploaded into the capital health care? That’s what I’m pulling up now?
Shannon Costine (22:39) I mean, it says it’s 100 percent complete. So, what the hell are they missing?
Julie Hilton (22:43) I know it’s not clear and it just makes me want to pull my hair out.
Shannon Costine (22:48) Don’t do that. No. So all documents should be here. Let me share my screen again.
Shannon Costine (23:01) All documents should be here for a group. So anything that you have uploaded is going to be in this area.
IanLampkin (23:17) I mean, that makes sense.
Shannon Costine (23:19) Yeah.
Shannon Costine (23:27) So, I would just make sure that there’s a W9 uploaded there. And if there is tell them to see group profile. This was for Stephen williams, right?
Shannon Costine (23:40) Missing group information. Yeah. When you click on this, it says capital group W9 here. And if it’s already there, put the note and then just mark it complete and send it off.
Julie Hilton (23:53) Can you check to see if it’s already there right now while we’re on the, yeah.
Shannon Costine (24:01) Which practice is he going to? Let me go back to the groups?
Julie Hilton (24:06) I think he’s with all Virginia locations… he’ll be with, you mean which groups?
Shannon Costine (24:13) Yeah. Is it this one or this one?
Julie Hilton (24:15) No, it’ll be the four, six, one five nine. Yeah, that one?
Shannon Costine (24:19) Four, six, one, five nine. Got it. And then.
IanLampkin (24:36) the other little magnifying glass or never mind, you don’t have that many to look through?
Shannon Costine (24:41) Yeah, this is still saying W9 form needed. As of February. It’s.
IanLampkin (24:49) probably more than a year old, that’s what they’re saying, if you click on it and open it up because it says expired on it, but you’re.
Shannon Costine (24:59) talking about this year? Oh, but.
IanLampkin (25:02) That’s the due date. Yeah, just see what dates on that signature because they could be talking about that. If.
Shannon Costine (25:10) the date is over a year, then please ensure that W9 is updated to the latest version.
IanLampkin (25:20) But I guess they should put that, you know, in the task initially… or whatever. So that I guess we’re aware, you know, aware that this is the issue can.
Julie Hilton (25:33) You look at documents again and see what the date is. I’m pretty sure it doesn’t expire until the end of June, but,
Shannon Costine (25:38) this one says, could you please text tax id in W9 and group? They are mismatching. Okay. So, if we go to profile and documents… medicare approval?
Shannon Costine (26:00) Those are approvals. Oh, we have an 802 documents in here.
Julie Hilton (26:08) So,
RebeccaMiller (26:09) I wonder, do we have the can?
Shannon Costine (26:15) We sort?
IanLampkin (26:16) Yes, you can vote.
IanLampkin (26:21) Thank you.
Shannon Costine (26:25) This one is June of 20 25, but is this the right tax id?
RebeccaMiller (26:29) There’s a letter that goes with W9. There’s a letter that goes with the W9 that has the correct tax id explaining. So, if you go back to the other, there were E, IN number, there was an EIN letter that was uploaded.
Shannon Costine (26:44) Let me reset this. Yeah, I.
RebeccaMiller (26:47) think it was on this page, I think it was like down towards the bottom, there was like an EIN letter, right?
Shannon Costine (26:51) Here. Yeah.
Julie Hilton (26:56) That’s it. It has to go with that other, that might be where they’re confused because they’re not seeing the EIN letter.
RebeccaMiller (27:02) Right? The EIN letter needs to go with the W9. That’s probably exactly what’s holding it up. Then they’re probably not seeing that it’s two things together.
Shannon Costine (27:11) Okay. I will… let them know.
Shannon Costine (27:23) an AI ladder that.
Shannon Costine (27:39) And then I’ll highlight exactly where it’s at. So, they know.
IanLampkin (27:46) We have like a little cheat sheet or whatever for our reps. Oh, do you?
Shannon Costine (27:54) No.
IanLampkin (27:55) I think it would be a good thing we have.
Shannon Costine (28:00) A project plan for each client and it spells out if there’s anything specific that they should be following or know for you all. And it’s by payer as well. So, we do it at the org and then we do each payer. So I’m going to also spell it out in there. I tend to find that if I put it in five different places, eventually, they’re going to find it.
IanLampkin (28:24) That’s like what they do man.
Shannon Costine (28:28) What are you doing? No?
IanLampkin (28:30) Don’t encourage that behavior Shannon?
RebeccaMiller (28:33) No, I kind of get you though. Like if I just put it everywhere, they’re going to see it everywhere.
Shannon Costine (28:40) There’s no excuse if you put it in every corner that they could look for it, you know?
IanLampkin (28:46) All they have to say is I wasn’t trained on it, and it doesn’t stay. It wasn’t I was never trained on it. Oh, my.
RebeccaMiller (28:55) God. No, that’s the worst. No, that’s the worst excuse. I didn’t no, I wasn’t trained.
Shannon Costine (29:02) I hear that in my sleep. We weren’t trained on it. I’m like my God, Elsie, you’ve been doing it for 20 years, but you weren’t trained on it, right? Okay. Oh.
RebeccaMiller (29:13) That’s my favorite one. Yeah, never mind. I’m gonna.
Julie Hilton (29:18) Okay. Can I go ahead and close out, Shemuel, then, since you uploaded it in there, close out that test, okay? Yep?
IanLampkin (29:27) You can?
Julie Hilton (29:30) What note should I put that? You? Well, that there’s an Ein letter? Should I put it here too?
Shannon Costine (29:35) Yeah, I would absolutely, please use the Ein letter with the most recent W9 and it’s not old. I mean, you got about two months?
Julie Hilton (29:44) Yeah, I know then we’ll start getting all these again.
Shannon Costine (29:47) Just replace the date with it and upload a new one… that’s what I would do. Yep. Okay. Ian, you said you had a question about documents or did that answer your question?
IanLampkin (30:00) Oh, no, that, I think that answered it. Okay. Yeah, ours is, I’m mainly like talking about the internal stuff. I just want to make sure that we’re putting stuff to where it’s to where it’s accurately like or easy to access. Because if I think it’s like if I think a document should be saved in a specific place, it may not be the most efficient for people to use, you know, like if they need to be a verified enrollment or whatever, like where’s where should it be?
Shannon Costine (30:34) Yeah, for sure, absolutely. I.
RebeccaMiller (30:37) Wish.
Shannon Costine (30:38) We had a way to like tag documents like put a red flag on it. Like this is what you need, you know, yeah, and get out some of the old stuff. But anyway, did you guys have any other questions or concerns?
IanLampkin (30:55) I had one, if nobody else?
RebeccaMiller (30:57) Yeah. Go ahead. No, I don’t have anything. It.
IanLampkin (31:00) Was like we were talking about Rebecca about the auto renew for licenses. Yeah. If the provider’s profile meets the threshold of 85 percent or is 85 percent the number that the threshold needs to be met for the profile complete in order for it to go to intake or to be processed, yes, that’s correct. Does the licenses automatically get turned on to like auto renew? Or do we have to toggle that on manually?
Shannon Costine (31:40) I’m not sure. I need to ask that. Are you saying to have it for them? They’re doing their licenses for you, correct?
IanLampkin (31:50) Yeah. So.
Shannon Costine (31:51) Are you go ahead?
RebeccaMiller (31:54) No, I just want to clarify your question. Medallion is doing our licenses for us.
IanLampkin (31:58) Right. Yeah. Okay. So.
Shannon Costine (32:00) Were you asking for, does it automatically renew the license like to send a task to renew? Is that your question?
IanLampkin (32:09) I just want to know if the, is there any case where a profile is, a person has already like met the criteria for that provider to be in medallion’s queue for license renewals, is there any reason why a provider would either fall out of like a license would fall out of the auto renew process if they’re already in it. And the second thing is when a provider actually meets that threshold… do they do their licenses automatically get renewed? Are they in the queue for renewal for medallion? Or does the client have to ask them to auto renew? Their licenses? Do?
Shannon Costine (33:01) You have to put in a task for that, and that’s a great question that I need to know. So let me find out and I’ll have to get back to you. Sorry, I don’t want to give you the wrong answer.
IanLampkin (33:13) I really appreciate that. Yeah.
RebeccaMiller (33:15) I think we got a little bit of, I think, right Ann, I forgot about, that we were talking about it. I think we got a little bit of mixed signals because I think we were thinking if it’s auto renew because we’ve put them all on auto renew, that… it would be that we wouldn’t have to go back in and do anything. But then I think somewhere along the lines, we heard no that we still needed to request it. And so we got confused because we’re like, but it’s auto renew.
Shannon Costine (33:43) Yeah.
RebeccaMiller (33:45) Does the,
Shannon Costine (33:46) license automatically auto renew or does the client have to add a task when the license is up for?
IanLampkin (33:55) Renewal? Yeah, it’s kind of like the way I’m looking at it is kind of like the same. It’s… not the same procedure, but it’s like when you are like inactivating a provider, like we were talking about earlier, do all the tasks close out? Like is there a, you know, it’s… like the same kind of process, right?
RebeccaMiller (34:20) Right. If they were set for that, would it automatically close? Yeah. Is there any working?
Shannon Costine (34:29) Understanding of the process? Okay? So, I owe you feedback on licensing and then also feedback on when you terminate a provider. If you have to also close out the tasks. And then if there’s anything else that’s sitting out there like that other provider, I’ll let you guys know on those as well.
RebeccaMiller (34:51) Thank you all.
Shannon Costine (34:53) Right. Thanks guys. Just reach out if you need anything all.
RebeccaMiller (34:57) Right. Thanks talk.
Shannon Costine (34:58) To you later bye.