Transcript
Mira Guha (00:00) hi, Victor. How are you?
Victor Wong (00:01) Good. How are you?
Mira Guha (00:03) Doing well. Thanks so much for taking the time. I don’t really want to take too much up from your day but really just wanted to make sure we had a chance to connect. I know we haven’t in a minute since we kind of entered this new phase of the partnership with your agreement. So really hoping to just keep something on the calendar monthly, even if we don’t end up connecting every single month to just stay on top of kind of high level aspects of the partnership contract consumption, anything related to the contract, anything we can do to help make your experience better, having kind of an open dialogue about your feedback and pain points and also just kind of getting ahead of anything that’s on the horizon. So I’m happy to go ahead and just present what we usually cover in these kinds of calls. Make the most out of your time. If there’s anything in particular you want to focus on, but anything come to mind right now?
Victor Wong (00:53) No, I’ll let you drive.
Mira Guha (00:54) Perfect. Okay. And I think you’re meeting with Nicole regularly.
Mira Guha (00:57) Is that right? Okay. Perfect. How is, oops, how would you say that is going? Make sure I’m actually sharing the correct tab?
Victor Wong (01:05) Here. Yeah, I mean, it’s good. You know, I think essentially, we’re really phasing away from doing any par analysis or enrollments with medallion. So frankly, there’s like not much to meet about because credentialing is pretty smooth. We submit credentialing, recredentialing, and that’s all kind of automated. And that’s been going well. So we kind of went through kind of the initial check ins of some of the loose ends for some of the remaining enrollments. And now I think we’re just down to one more that is more just like following up on the latest status. But other than that, you know, I think once that’s done, I don’t know if there’s going to be much that we need to meet with Nicole on. Yeah.
Mira Guha (01:49) Yeah. If that’s working, you can definitely change kind of what your cadence with her looks like. Even do ad hoc. I’ll just go over what I’m seeing and just kind of reminder of who we are. So, yeah, happy to have these calls like monthly or however often we would like to go over just kind of general Roi strategy contract stuff. Nicole is here to help with the day to day getting in the weeds. Support team is still here. Our support email did change recently. So hopefully you saw that otherwise I can flag that. Okay, perfect. And then if we ever need just kind of as that higher tier client, you now have access to both us and then any points of escalation needed either on my side with Gabrielle Norton for am related things or Amy frana who leads our engagement management team related to anything operational that Nicole would need to escalate up the ladder. But yeah, really just wanted to highlight. Seems like the bulk of the work we’re doing is credentialing obviously less in the weeds on those because it’s almost kind of set it and forget it compared to enrollment. So, I’ve been doing a good number of credentialing requests in the last 12 months.
Mira Guha (02:56) Looks like as far as kind of total time from the cred file completed, well, total time from having all the information we need to completing that cred file, getting the voting done about 12 calendar days, two days medium time from the application being complete, us having everything we need to getting it to committee. And in October, we had 28 cred files come through. That was the highest volume month I’m seeing in the last year. So total medium turnaround time from requested, getting all that information to file, voted and closed is about 14 days, which is pretty good. Do you have any questions or like feedback about credentialing workflows right now?
Mira Guha (03:33) No. Perfect. Hopefully, this is not a surprise on anything enrollments. Yeah, not seeing a ton of work there. Seems like we’re definitely slowing down as you mentioned five currently in progress. It seems that we’re wrapping up. Three are in needs client attention, two processing with the payor, we’re seeing about 91 days total from requested to completed. Is that median there? That was just for the one request that we had that completed? I think so that Illinois medicaid doesn’t include the amount of time kind of like credentialing that it took to get all the information to get it across the finish line. All in all. Sounds like just like you mentioned, things are processing slowing down. We had that one par analysis. Do you think we will be, you know, working on any more enrollments over the next couple months or?
Victor Wong (04:21) No, yeah. To be specific, I mean, it was like a super painful experience to try to use medallion. Like I don’t like literally everything that could go wrong went wrong. So we just can’t risk that like we just do this. We hired someone to do it internally. We did a few side by sides and I think like, yeah, we were able to like get someone enrolled, everything squared away within like 20 days with like, you know, we knew exactly who to ask. We knew like where to go. So it was a little bit of a pilot because we wanted to know, you know, with medallion with so much scale and expertise that we just assumed that it would be like similar to the credentialing experience where it’s like so easy. Everything is there like everything kind of runs, very smoothly. So we kind of assumed that would be something similar. And it was not that. So it’s slowing down intentionally in the sense of like we’re just not going to be using medallion for enrollments or part analysis. And we can talk about the contract stuff later. But I think my biggest concern is, you know, as we did this last contract, I know something that you guys introduced was kind of minimums essentially and that, you know, you either have to do this many credentialing or, you know, maybe you’ll be creative and you can use the remaining dollars towards enrollments.
Victor Wong (05:49) And we said sure, that makes sense. But, you know, concerning in that like if that isn’t going to be a strategy where we don’t want to use you guys for enrollments? You know, do we just have to continue down this path of like having to pay a minimum for credentialing regardless of whether or not we continue to grow? Or are there alternative, you know, contractual structures that are, I guess more favorable to the client because we just, we can’t assume that we’re going to keep growing at a certain pace. At some point. We hope that our providers kind of level off and we kind of don’t have to go through constant hiring and firing. That would be kind of, you know, ideal. But what does that mean from a cost of credentialing? You know, in terms of our partnership with medallion, you know, are we just paying extra because we just have to or is there anything again more favorable?
Mira Guha (06:45) Totally understand. I think that’s reasonable. We definitely see trends where growing kind of plateau. I think that happens a lot with I’ll be candid our licensing because you ramp up trying to get providers hired in new states, licensed in new states. And then it’s more just maintaining the licenses they have than rapid expansion. So, I think our team understands that there usually is some sort of trajectory like that that’s very common for the current contract. I’m hoping we can find other ways if not through enrollment to use any leftover funds for something else. So I’d be happy to explore what that looks like for you just because we’re on that set contract right now as far as just kind of how we can reallocate your dollars if needed. As far as that contract renewal. When this one is over. I think we can just kind of make that a bigger discussion. I know it’s early, but I can definitely relay that feedback to our team. Like there’s a good chance we won’t need quite as large of a contract as we had this past renewal and we’ll start scoping that with you really early. I have no idea what the contract minimums are going to look like. When we get there. I’m I like to be optimistic wherever I can and advocate for clients where it’s like we want to continue working with you. We realize you’re not growing the way you were before, but continue partnering where we can. It might mean the pricing changes somewhat and we still are able to approve a smaller contract, but it really is contingent on leadership finance. And then just like what we’re actually looking at. So we probably reach out like at least 90 days out from the contract expiring to get a sense of what you need.
Mira Guha (08:19) We ask for your volumes, we create a quote, and then if we need to go back and forth, do any negotiating, I’m kind of the representative from our side who relays the feedback and then comes back. But I can definitely take that feedback internally that that’s probably what we’re going to see at the next contract renewal.
Victor Wong (08:34) Yeah. And I think we’ll go to bed honestly, there’s you know, we didn’t really, I can’t remember how many if we really looked at very many other alternatives at the time. I think, you know, when we joined medallion, it was because our original vendor that I did not select and had no say in it. They kind of just announced where they’re no longer pursuing mcqa accreditation. And we’re like, okay, so we kind of just quickly jumped on onto medallion, you know, so it was, very quick and I think, you know, we are, you know, I’ll just be transparent like whenever a contract is coming up, I think that’s definitely when we would say, what are the rates relative? You know, is there another vendor that’s willing to quote us something and say, yep we have a platform? Yes, we do credentialing, yes, we do all of these things. Yes, we’re mcqa accredited. You know, we did the push before and, you know, it wasn’t that painful to kind of go from one to the other. So, I think with how much pressure we’re getting from a vendor cost management perspective, like it’s inevitable that we’re going to be forced to do that. So, you know, we’ll let you know when that time comes and kind of just see, you know, if anything it’s helpful maybe to relay kind of where you guys are stacking up pricing wise along, you know, compared to some of the other vendors quotes that we’re getting back.
Mira Guha (09:58) Absolutely, totally understand. We would hope we’re still in the running in some way. So, I’m hoping these monthly meetings will help us make sure we’re driving value for you wherever possible if there’s any other solutions we can look into, understand you might be looking at other folks. But I think as long as we start that conversation early and give you time to evaluate, hopefully that means our side will provide something pretty compelling for you to stay. Only thing I’d recommend is we’ll start that conversation at least three months out. I believe our msa says we need at least a month’s notice if you’re not going to renew. So I can, you know, we can check in closer too and we have kind of termination language stuff like that, but hoping it doesn’t come to that and we can find something that works out but happy to kind of continue that conversation. And if there’s anything in these calls like I can better do to like help show whatever metrics you’re using as like KPIs for your side, please let me know. And then I’ll continue, you know, chatting with Nicole and keeping close communication with her to see how we can better, you know, improve your experience, but totally understand where you’re coming from. Obviously cost is a piece of it. If we can make it work great. If not, you know, no hard feelings and we’ll just do whatever we can to smooth that process. But, okay, sounds.
Victor Wong (11:13) Good.
Mira Guha (11:14) Good to know. Okay. Yeah, just wanted to go over tasks real quick. We don’t have a ton of tasks open right now. Mostly for providers. There’s just two over 30 days, which is not that bad at all. Average task completion time is a little bit high, but I always say take this with a grain of salt because some tasks have to sit open for a while if we can’t act on them right away. Only 35 total tasks have been assigned in the last 12 months kind of the nature of more credentialing, but any questions on that? No?
Victor Wong (11:43) I’ll just double check because it’s actually a surprise on the enrollment side too. I think the only active enrollment that we’re aware of is dr patankar, so when I think you guys have been five, I was like, ooh, so I don’t know if that’s just like a weird data thing or not.
Mira Guha (12:00) I can’t get that myself. I was looking at this last night, so hopefully I didn’t get my lines crossed here just taking a peek and I think these should be medallion owned. If there are any that are client owned. I will make sure I fix the numbers here. Yeah.
Victor Wong (12:16) There’s one for the open tasks. I still see for admin tasks for dr Kapoor about creating a new group enrollment. Again, that was we just delete that one that was again a massive misunderstanding of what needed to happen. So I can just click mark as complete, I guess because we don’t there’s.
Mira Guha (12:37) that one. Yeah, you can feel free to close that out. I’m seeing a couple, I don’t know if like these were meant to be closed out. It looks like they are medallion owned. They’re all provider specific for medicaid North Dakota, Montana, Illinois, and California for a couple different, two MDS an NP and a do, I can relay that to Nicole if we need to close anything out, but I’m happy to like share my screen if that would be helpful. And if there’s anything, we should be closing. Yeah.
Victor Wong (13:10) Why don’t you do that just to make sure? Yeah.
Mira Guha (13:15) Okay. So these are free and needs client attention right now. One of them is a power analysis. Yeah. So maybe that one was completed and we’re just not moving forward. Yeah, yep.
Victor Wong (13:28) We’re done. So that was the one where like we were like, hey, is this an appropriate use of a power analysis here’s? The situation is, you know, certain states will not tell us when to revalidate it because we’re not the ones who did the enrollment, is power analysis a good use. And I think at the time they said, yeah, yeah, go ahead, submit it and we’re like, okay, cool. So we submitted it and they kind of came back with exactly what we were running into which is like they can’t tell us because you’re not the enrolling provider and we’re like, okay, yep, sounds good. So we’re kind of done there. I don’t think we’re going to do any more power analysis for that reason because that’s the only reason why we would do it is we can’t figure it out on our own because of that limitation. And we just didn’t know if medallion had some sort of like way to find that out.
Victor Wong (14:08) But it sounds like, no, they’re just going to say no, so we can definitely close that one out for dr Truong… and who… are the other two deepestquality… and those are provider enrollments. Oh, I don’t think we’re not, we really, yeah, we can close out the request for both Montana and North Dakota. Montana. We just talked about this morning internally, but the provider is just going to have like their own team that does it. So we’re like, cool. You guys just manage it and we’re good. So we can close that one out as we don’t actually need that anymore. And then I think.
Mira Guha (14:52) These are the only two left Illinois. Yeah.
Victor Wong (14:55) So, Kapoor was the interesting one. Whereas like that one’s we’re pretty sure it’s done like they months ago, and we talked to Nicole about that as well, maybe like two weeks ago or I don’t remember the last time we checked, but like, yeah, he shows up on the medicaid portal on our end.
Victor Wong (15:10) So it looks good. But I think there’s one technicality where it’s like there’s one line on one form that says like pending approval of like a, if they’ll backdate the revalidate, but they’re not going to, we’ve called them a 1,000,000 times and they said absolutely not. Are we going to backdate this? And so I think people are just like they haven’t closed it on their end but I don’t think they’re going to close it. I think they’re just going to take an optional form. And so I, we’re not waiting on anything for Kapoor unless you all are, in which case, I guess keep it open.
Victor Wong (15:46) But again, we are not, we’re kind of good to go on that side. And yeah, we’re just waiting on patankar that’s like the one that we’re just waiting. I know there was an issue with something being submitted in error. So I checked with Nicole. They said, yup, we’re on it. We’re resubmitting no action needed. So we’re kind of waiting on that one. Okay? Got.
Mira Guha (16:09) It, I will go ahead and I’ll put that in my follow up email which will probably be either tonight or tomorrow. Just say like confirmed we should like, are we good to close these out based on these items that we discussed? In which case looks like the patankar is the only one we’re working on? Okay, good to know. Hopefully that will clear things up. We can focus on other things. I do apologize that it wasn’t you know, to the, you know, really to the standard you were looking for. And I remember seeing, you know, Amy franta got involved there. Yeah. And then Nicole stepped up.
Victor Wong (16:39) Yeah, we, I think it was like our largest client and she was like, I don’t know, like I don’t know, like I don’t know, like I don’t know, like I don’t know, like I don’t know, like I don’t know, like I don’t know, like I,
Victor Wong (16:57) don’t know basically helped getting this dr Kapoor enrolled in Chicago in Illinois. And that was one where it, you know, we started the process in like October or November and it wasn’t done until like I… don’t remember when it was done months and months later. And there is just like there’s so much miscommunication about what needed to get done. And it seems like, you know, even the term, the teams working on it and the Dalian were like internally confused what needed to happen. So it was just, it was just really difficult, you know, we tried to respond to everything that was asked of us within a business day and I think we did. I remember I was on vacation for Christmas and I have, I brought my laptop and was like, I am on standby because if anything is needed, I will submit it right away and we did. But then it was like, but you need a group enrollment, you need a group enrollment and we’re like we don’t need a group enrollment. Like we cannot do group enrollment and we just went back and forth and back and forth for like almost an entire month of teams getting confused on what we were asking. And then, you know, at one point they canceled the application because they’re like, well, if you don’t need a group enrollment, you’re clearly like you don’t need our help anymore. And we’re like, no, no, please, like we just individual enrollment. That’s what we’ve always been asking for. It’s in the notes like that’s all we’ve been wanting. So, yeah, it was a good. It was an absolute nightmare. Yeah. So, and it was hard I think even when we talked to Amy like it took us probably five or six weeks between like me emailing like everyone being, I just need to talk to someone because like going on these tasks and like kind of pinging is not working because we just need to get on the phone and explain from like start to finish like this is our end goal. We don’t know what this means in medallion terms like this is our very first enrollment. We don’t know between the tasks and the enrollment requests. Like this is what we need. And it could, you know, I think it really could have been settled so much earlier on just a call, but it was like, it just seemed like for a month or two, it’s like, no, don’t worry. We’ll get the right people on. We’ll get you to the right person and it just didn’t you know, again, it took months until we finally could have a call with Amy and, you know, by then our client basically was ready to just kill us and like it was not pretty on our end… having to tell them like, hey, I know you brought this up to us in October but we’re still working on it like, ugh, that was like three months of hell of like every day just being yelled at by the client and not being able to provide any tangible update and especially being like we’re not going to tell them. But the application was actually canceled and we’re starting over like, how do we even verbalize that when they’re losing like thousands of dollars a day and we can’t give them an answer. So, yeah, it was not great. You know, Amy, wonderful person like I’m glad we’re able to connect but, you know, even then, it was like, you know, it’s clear that you guys were trying to figure out a new structure, right? You know, it’s not like you’re rolling out like how this is going to work. And so we just kind of unfortunately got put into that. I think at the, at a transitional point when you guys were trying to figure out that structure and probably trying to figure out who was supposed to manage this. But, that was rough. I’ll say, I guess probably one of like the most like terrible vendor experiences I’ve ever had in terms of like feeling like this was like our number one priority and not having clarity on who was going to actually help us through this. Who can we actually just get on a call to speak to? Like it just, it was really tough like, super tough. But obviously, now, like, we know we have Nicole, right? Like if something like this happens again, we would just say Nicole, like we have to meet and I know she would like she’s very responsive. We have a name, we have an email. She jumps on calls like that’s kind of what we were missing. I think the whole time is like who do we go to? When there’s an absolute like emergency and we can’t use kind of this note system to like resolve or email strings. Like, I know I was like, let me start another email string to like make Mira’s like life even worse. Cause now there’s like five email strings and she’s probably like, I don’t even know what you’re complaining about. So like, yeah, it was kind of just a really unfortunate, very unfortunate timing. I think between the both of us… you know, it is what it is. I think again with Nicole with this structure in place, like I do think that would have been avoided and it would have been a lot shorter like the pain we were feeling but yeah, it was hard. I got a lot of it was odd. I always entered when I went with medallion that medallion was like a very positive like company, right? I think I saw it. Okay. Like the, everything was great. I always remember Janine too. She was like the best implementation specialist like I was just like my gosh this is so fantastic. She was just like amazing… you know, but there were a few people who warned me and said they just do credentialing, like they don’t they’ll say they do enrollment but don’t do not like it’s. Going to be a hot mess. It’s awful. And I was like whatever we’ll get there when we get there. And so when I was, you know, doing internal updates to leadership and saying, hey, like medallion is like we are struggling right now. I got so many. I told you. So it’s like I told you, I told you everyone knows like great for credentialing awful for enrollment. Like do not even try it. Like if anything goes wrong, you’re screwed. So I didn’t I guess really pay attention to that. Being like the brand. But like that’s definitely a brand out there. Apparently, it’s like everyone was like I could have told you that like stay away. If anything goes wrong. It’s going to be a disaster. So, but again, I think you guys are doing the right thing like responding to that and saying we’re going to redo our support structure to give you kinds of like named dedicated people. I think that was essentially what I experienced was what a lot of other people had experienced historically and something you clearly were already working on it. Just unfortunately, it wasn’t set up yet when we really needed it to be set up. Yeah, totally.
Mira Guha (23:49) Hear you. I appreciate that context. I’m sorry it was so painful and understand that you have moved away from it. It was a pilot but obviously was not the result. You were looking for all feedback. I’m going to be taking internally, understand that also kind of affects the way you look at our company now as far as what we can do for you. I’m hoping the credentialing will continue to go smoothly. We’re going to do everything we can there if we ever want to explore anything else. I don’t know how you’re handling licensing right now again, like as a way to consider other uses of your funds, we could do that. But understand we’re not going to want to touch enrollment at this.
Victor Wong (24:22) Point. So, is licensing like helping providers get licensed into a state?
Mira Guha (24:27) Yeah. So, it’s a lot like the dashboard looks similar to enrollment as far as you say. Hey, can you submit a license request for this provider in the state? We can do main state license new, we can do compact licenses, we can do renewal licenses, controlled substance, Dea, we can do prescriptive authority for NPS. If at any point you would like to try a pilot of that, I don’t know sometimes when it’s different product lines, we require an addendum. I could see if this is like a, hey, we have a lot of funds you have left we want to use, see if our team would just let us try a handful of those handled by a different team. So I would say hopefully a better process than the enrollment basis. We started doing licensing before enrollments as a company. So I can just put that like as kind of a floater to, you know, reevaluate in the future.
Victor Wong (25:16) Let’s do that. And, you know, I think lesson learned is like why would I have piloted something so critical like, you know, like I, but at a time we’re desperate, you know, we were just like we just need someone to do this and let’s try medallion. But you know, also kind of like in hindsight like probably shouldn’t have done it for someone that was already like it’s already a tough client stuff was already wrong, which just adds intensity and scramble on our end. But, you know, I think definitely open to the state side because that’s something we can proactively do where it’s like if it doesn’t work out, it doesn’t work out. It’s really just like we would have a few providers that we know for sure would be like, hey, we’re going to try this. You’re certainly kind of a pilot. We’re just kind of doing this to see how it goes. We’ve never done it before, you know, I already know a few doctors off the top of my head who would be like, yeah, sure. Like I let’s try it and if it takes longer or takes less like it’s not going to harm anything. And if it goes well like cool, then we just put that on our, you know, I think it’s a good alternative of saying, well, we have a handful of docs who probably want to eventually get multi state licensed and let’s at least do that as a way of kind of still using our funds correctly. So yeah, definitely open to it. Just let us know if you know what you need from us. And again, I’m going to assume that we’re probably I would say behind whatever that means in terms of like consumption, yeah.
Mira Guha (26:48) I can even go ahead and take a look. So, yeah, we don’t have anything upcoming in requests. We’re a little high on the enrollment piece. We’re a little high on providers, but obviously not using all the enrollments used one payr enrollment. And then I’ll just go ahead and show you the easiest way to track just like total dollars we have available. Yep, I don’t know if you’re ever in here. We’re kind of.
Victor Wong (27:09) Helpful. Great.
Mira Guha (27:10) Yeah, we’ve been kind of revamping this. So I’d say we’re tracking pretty well, but that was obviously with like that kind of peak in credentialing and the enrollments there. I don’t know if we’re expecting to see a lot more credentialing come through in the next few months. So.
Victor Wong (27:26) Yeah.
Mira Guha (27:28) I mean,
Victor Wong (27:29) there’s going to be a little bit of a push. Yeah, now that I think about it, there’s probably going to be, I don’t know if it’s going to be even a blip, but we should have a few new enrollments. We’re trying to do an NP nurse practitioner and virtual primary care push. So we’re likely going to start recruiting a few nurse practitioners to help with our primary care volume. So you should see kind of a few enrollments there. I’m going to assume unless you tell me otherwise, I’ll still kind of wait to hear from you on next steps but like if we test with one provider, one state, I highly doubt that’s going to make or break the bank. Like it’s going to be fairly minimal. I do think though as we look at this if you do want to, you know, given that it seemed like there are kind of a few entries of things that we kind of said just kidding, this is not a good fit. From an enrollment perspective. We just wanted to double check that, you know, realistically, I think we’ve really only done Kapoor and patankar, the other ones were kind of like just kidding like we put the request originally, but it’s very clear that we’re not actually going to move forward with this. And so just to make sure, you know, if we get credited, any of that you think are like, yeah, that was just like it’s in our system, but we’re not really doing anything and we can all agree to remove it. Like if that’s something we can credit back, I don’t know. I.
Mira Guha (28:46) Mean, given your experience, I am going to advocate to see if we can credit at least two of those back. So I’ll go to the supervisor here. If I can show her the threads we had with Amy for so long.
Victor Wong (28:58) Yeah, yeah, yes, yes, yes, that would be, that would be great.
Victor Wong (29:01) But again do what you feel like you need to or want to do again. I don’t think it’s going to make her break, yeah.
Mira Guha (29:07) And the licensing shouldn’t either the most expensive licensing SKU, we have unit prices like 650 dollars for a new state license, pass through fees are billed separately just as a heads up. So we don’t we pay as many of those as we can up front. And then we basically invoice you for reimbursement… so it’s at the same rate as you would pay if you were doing it yourselves. Anyway, fingerprinting state board fees, stuff like that. I would say if we are adding more folks in credit, let’s just keep an eye on consumption. I’d say right now we’re looking pretty strong to stay on track for where we should be to maybe not go over but like probably use up what we have. And if we’re going to keep trending high, we can just talk about an addendum but I’ll definitely ask about the enrollment piece and then can always see if there’s anything queued up here. Credentially is kind of just like as soon as basically as soon as it’s requested, for the most part, I think there’s like a little lag between it being consumed and it being between requested and consumed. And then any recreds we might have queued up. I think I want to be thoughtful with our time. We have some in here. So I think I looked at just recredentialing deadlines not when they’re queued up on our system 31 for the remainder of this contract year. Not counting any new folks you’d be adding and then 81 total for the entirety of next year, also not including anybody new. So we can kind of keep an eye on this. And if we’re starting to trend high, I’ll just keep in touch with you on that. So I’ll just make a note… somewhat of a push for NPS. I think you said primary care in the.
Victor Wong (30:45) next like month you’ll see it coming soon. And frankly, I’m going to assume what happens is in the odd chance that we like overdo it. You just say, hey, just so, you know, like for this contract period, it’s going to be this much per additional and I was like, OK, cool.
Mira Guha (30:58) Yeah. Well, the process now since we moved away from overages is if we get to like, we’re more like we’re less than 70 percent of the way through the contract and we’re over 70 percent consumption. We might touch base if you exceed your annual amount by 120 percent. We would reach out well before this. We either have to true up your contract like accelerate your invoices or preferably do an addendum. So we would just add whatever you think you’re going to need on top in a new agreement that co, terminates with your contract, same pricing if not cheaper usually.
Mira Guha (31:30) So you shouldn’t see like punishment for going over or anything. We try to keep it relatively affordable and follow the terms of your contract. So just wanted to flag that. I don’t have too much else to go over. I was going to ask our team was wondering if you want to be a beta tester for a new process for our pay enrollment. I’m going to assume that’s a no since we only have the one that’s ongoing and it’s probably a little too far past this. So I’ll just let them know. Not at this time, not working with us for enrollments anymore. I do have some information on our product roadmap.
Mira Guha (32:04) I’m going to remove. I’m just going to send this over to you to review. And if you have questions, let me know. I’m going to remove all the things on pay enrollment since we’re not going to be touching that right now. And then can you?
Victor Wong (32:14) Just send it? Okay? I know like I had a really bad experience but like I think I need to at least just be open. Like we learned a lot in the process. Yep that we were thinking in a weird way like we didn’t know the language. So like I’m open to, you know, trying it again. I’m going to be more thoughtful about again not doing my most critical one like that was stupid and being like let’s just, you know, I’d be, I’d see myself being like let’s try one that’s like table stakes like not table stakes the opposite of like it’s not going to matter, yes.
Mira Guha (32:48) And.
Victor Wong (32:49) see what happens? You know, absolutely. I just include it. I’m open to it. I, yeah, so, sounds.
Mira Guha (32:57) Like a good plan. I’ll send all of that. I think the next time we meet, I believe we set this up as monthly. I’m just checking here. So we would be meeting around this time next month. I think it not something we have to do today by any means. I think it might be fun to take a look at how our licensing service works so I can make that part of our agenda for next time. And then if you have any questions for me, you want to revisit anything related to the contract or overall, that would be helpful. But I think I have some good follow up items here as far as just kind of those enrollments that show as processing. I’m going to ask for that credit for you if I can. And then we have things we can revisit next time. I think that makes a lot of sense.
Victor Wong (33:39) All right. Sounds good. Thank you so much. Yeah.
Mira Guha (33:42) Thank you, Victor. It’s always nice to connect, appreciate you sharing so much today and hoping we can improve experiences overall going forward.
Victor Wong (33:49) All right. Awesome. Talk to you later. Bye bye.