Transcript
Joshua Levitan (00:00) yo,
Joshua Levitan (00:06) I’m gonna stay camera off. I’m like five weeks overdue for a haircut.
Bradley Eral (00:11) all good in the hood… you getting stoked for next week?
Joshua Levitan (00:19) Very, we finished our itinerary, we’re doing some packing tonight. Did you guys extend today or are you just doing the days? No?
Bradley Eral (00:29) We got a wedding this upcoming weekend. So, it’s just like, I don’t know too much shit going on unfortunately.
Joshua Levitan (00:35) Damn. So you’re Austin wedding and then turn around again?
Bradley Eral (00:39) Yeah, literally have one day back home wedding, one night back home, Hawaii, so it’s gonna be a grind but Hawaii’s gonna be sick… also these guys they wanna break down of like, hey, how do we work with their peers? So on that slide that shows kind of everything we do, we’ll use that all of you voice over on like the differentiators. And then I think that’s where I’ll start telling the simple practice story and you can chime in, come over to the top but I think we just like look simple practice is publicly partnered with us.
Morgan Knight (01:22) So,
Bradley Eral (01:24) I think we can call them out by name. Okay?
Bradley Eral (01:41) Here’s, Megan, who is like VP of RCM over there, wow.
Bradley Eral (01:53) Hey, Megan. Hey, Morgan, you got Brad here and josh with medallion. Hey.
Meghan Mouser (01:57) Brad, hey, josh.
Bradley Eral (01:59) How are you doing today?
Meghan Mouser (02:00) Good yourself?
Bradley Eral (02:01) Good. Really good. We’re down in Austin, Texas for an offsite so nice to get some warm weather.
Meghan Mouser (02:11) For sure. I’m in Nashville. So it’s like 83 degrees. Oh, wow. You’re going to be in for a long summer?
Bradley Eral (02:18) No kidding. Oh, at least it beats the ice storms you guys had this winter? Jeez. That.
Meghan Mouser (02:25) Is true. Luckily, I was able to get an early flight out to Scottsdale, so I avoided it in its entirety.
Bradley Eral (02:34) That’s awesome.
Meghan Mouser (02:36) Well, planned work trip.
Bradley Eral (02:38) Love that. And how are you doing today, Morgan?
Morgan Knight (02:40) Oh, how are you doing?
Bradley Eral (02:42) Well, appreciate you jumping on. Yeah… we’ll give Kurt a few minutes here, and we can jump in… here’s. Kurt.
Bradley Eral (03:00) Hey, Kurt. How’s it going? Hey, Brad, how are.
Kurt.Connolly (03:01) you?
Bradley Eral (03:02) Doing well. How about yourself? Good?
Kurt.Connolly (03:05) You’re all right. Everybody’s so serious on this call. Holy.
Bradley Eral (03:10) Shit.
Kurt.Connolly (03:12) Josh scaring people. It’s.
Bradley Eral (03:14) a serious topic today, Kurt?
Joshua Levitan (03:16) That all scared me off camera.
Kurt.Connolly (03:19) That’s going to say you got your arms crossed with a scowl, josh. I don’t know what that’s about.
Bradley Eral (03:24) It’s.
Joshua Levitan (03:24) supposed to be friendly and inviting funny enough. That was actually a photo shoot for our engagement, but I was like, hey, I don’t have a professional headshot that’s newer than five years. So, can you take one real quick? They’re like, well, we normally do weddings, but we’ll try.
Meghan Mouser (03:42) That’s awesome. Yeah.
Kurt.Connolly (03:44) I think what I was told is what you need to do is look like a fool jumping over a creek. And after that, then you actually get your picture taken.
Morgan Knight (03:55) And Friday, and my old, well, the headshot I had is with me and my puppy who’s now four years old, and we have an event coming up and it’s like, hey, you need a headshot. And so thankfully, my sister is here and I live in Oregon. So it’s beautiful. And there’s cherry blossoms and she took all these great photos. And then she was like, hey jump over this creek like for fun. And so I did and like barely made it and she caught her own video.
Morgan Knight (04:24) And so I sent Kurt them the photo. You know, hey, here are my new headshots slash I lived, I’m still alive.
Bradley Eral (04:32) That’s unbelievable. Yeah, holy smokes. I’m glad you lived to tell the story. Yeah.
Morgan Knight (04:40) The video’s there too. Meg’s on too.
Bradley Eral (04:44) Hey,
Kurt.Connolly (04:44) I’m Megan, I don’t know about you, but my first question is, yes, you can definitely tell she was a swimmer because she sure shit can’t walk.
Morgan Knight (04:54) I have.
Meghan Mouser (04:54) Many.
Morgan Knight (04:55) comments of that. You are a washed up D1 athlete and I was like, I didn’t want to ask for your opinion but thank you.
Bradley Eral (05:04) Oh, I guess better than being just a washed up pre, prior student like myself. I don’t.
Morgan Knight (05:12) think that creek did me any good?
Bradley Eral (05:15) Oh, too. Funny. Well, hey, guys, we’ll get some introductions here shortly. Obviously, some new faces from both sides, but really the goal of today is want to walk through medallion, talk about some of the work we’ve done with your peers, notably simple practice some differentiators in the marketplace and really kind of where we see typically where we fit in. And ultimately, the goal is provide you all with enough information to determine look. Is there enough alignment for us to keep talking or not both of which are perfectly okay outcomes. But does that sound like a good use of everyone’s time? Perfect. Awesome. So, with that said, Megan, all of you lead the way from an introduction standpoint. Yeah.
Meghan Mouser (05:51) Hi, everyone. I’m Megan mouser, I lead our RCM product teams. Obviously credentialing is an integral part of that process. So, very excited to learn more, been with kibu, about three and a half years and we’ll toss it over to Morgan.
Morgan Knight (06:06) My name is Morgan. I am the partnership manager at kibu… Kirk Connolly is my boss. We both worked together prior at everhealth. If you haven’t heard of them. Dr Connolly is under their umbrella. Before that, I was at alation as well. And then before that, I was at patientpop, which is tebra, now so very familiar with the ambulatory landscape. But mr Connolly, yes, I’m just going to follow him everywhere. So I’ll give him and.
Kurt.Connolly (06:33) I think we shared, Morgan did a dance or did some diligence around. I think a real like I think we were doing trying to do a dance around credentialing partners. Yep back when we were at dr crono together, and then obviously, Megan’s been with us for three years.
Kurt.Connolly (06:51) I think she was at Experian before that. So, yeah. So you’ve got plenty of seasoned and, you know, folks that know the industry well here. So.
Bradley Eral (07:02) Perfect. Yeah, we’re certainly in good hands that’s awesome to hear. And then from our side, you have myself Brady rall, director of partnerships here. What that means is work with your peers, help them, you know, evaluate medallion, if it makes sense, roll out medallion and provide this as a way to differentiate their offering. And, you know, of course, all the implications and positive outcomes that come with like being able to accelerate the credentialing process. But josh, I’ll have you introduce yourself and we can dive in.
Joshua Levitan (07:27) Yeah, thanks. Brad. I ride shotgun here along with my good friend Brad, but in a slightly more technical context. So I’ll be leading demos, digging into requirements industry. The technology that medallion uses process, flows, all that good stuff. My audio is a little bit choppy part of the reason why I’m off camera. So if you see me drop for a sec and then rejoin, I’m probably going to try and call into my phone. It’s been holding for the last 60 seconds. But before that, I was getting some weird zoom feedback, no.
Bradley Eral (08:01) Worries. I’ll let you know if you drop perfect guys well before we dump.
Bradley Eral (08:04) I do want to just kind of recap at least what I heard from our last discussion. Obviously Megan Morgan would love to get your perspective as well. But ultimately, what I gathered is ultimately delays in the credentialing process today are impacting the business in kind of three main areas. Like the first, it sounds like it’s potentially delaying go life and of course, some revenue implications with that also impacting your ability to collect on the RCM front. And then of course denials as far as like downstream implications that come with credentialing errors. But I’m curious, Megan Morgan, where else from your side? Like where are you seeing this surface up in the business? And I guess I’ll just leave it there. What.
Meghan Mouser (08:43) we’re seeing is like in addition to like where people are also credentialed at. And so they might be credentialed one place, but not another, you have providers working across states and telehealth capacities getting denials in that regard or you have people who are in charge of credentialing and they thought they had everybody, but it turns out, oh, this provider wasn’t actually credentialed. So, main impact for us is going to be around the denials and the lost… revenue from that. Yeah, for sure.
Bradley Eral (09:19) And I’m curious, Megan, from your side, obviously owning the RCM function. Are you finding, are your customers? Like obviously you guys are suffering the downstream implications from a poor credentialing process, but are they blaming you guys ever when it ultimately like had nothing to do with you? It was a credentialing based error, but are you guys getting kind of faulted for the denials?
Meghan Mouser (09:39) We’re not necessarily getting faulted for denials in and of themselves, but they want better solutions and we don’t have an offering for them. Gotcha. Makes sense. And I don’t know if you operate a lot in the behavioral health or mental health, substance use disorder space. Obviously, we’re super far behind from a technology standpoint. And so there haven’t been really robust offerings. Yeah, no.
Bradley Eral (10:04) Absolutely. And then Morgan, Kurt, anything else that we’re missing or anything you want to add before we jump into medallions alignment?
Morgan Knight (10:12) We looked at medallion at our last company, dr crono, and the feedback that we had was that we simply just didn’t have enough volume for you to consider being even like a marketplace like just any sort of partner that just wasn’t a.
Meghan Mouser (10:26) value.
Bradley Eral (10:27) Add.
Morgan Knight (10:27) to.
Bradley Eral (10:28) even.
Morgan Knight (10:28) start those discussions. So, I guess my question is has that business approach changed for medallion?
Bradley Eral (10:37) We still have a minimum threshold of about a 50,000 dollar investment. What we see with your peers and especially based on kind of the figures Kurt and I were discussing around, you know, ultimately the goal to roll this out as a bundled offering included in all your like certainly think you’ll be above that threshold. I don’t think that’ll come up here. But as we continue conversations and really dig into expected volume, it’ll be very clear whether or not that’s the case. Okay?
Kurt.Connolly (11:04) Yeah, I was Megan, you can chime in. Our approach has been a little bit more of a hands off approach. It’s less that we have the technology. It’s more that we’ve always said.
Meghan Mouser (11:16) Hey, this.
Kurt.Connolly (11:17) Is a racy model. And in this piece customer, you are responsible to go figure out how to get credentialed, right? And so we push a lot of that back onto the customer and, you know, as organized as they are, most of them are not, most of them are very immature organizations.
Bradley Eral (11:34) They just,
Kurt.Connolly (11:35) then flounder their way through it and so, you know, and then the flip side of it is, I think we also know that there are consultants out there that are probably charging them to actually get credentials but obviously not getting an optimized experience either. So, I do think like the… we know our customers need to do it. We’re not offering them anything today because our strategy has been, if we can’t do it in house, then we should do it. And I think the conversation here was like now we have an opportunity to bring something to the table instead of the package.
Bradley Eral (12:08) Exactly. And you know, obviously, you’re seeing this live in it, but the whole shift in the industry from out of network to in network like certainly it’s much needed at this time. So what I’ll say from a medallion perspective, and Morgan obviously just cut me off, you’re familiar with medallion. If anything’s redundant, just let me know. But ultimately like why do folks partner with medallion? Is we do credentialing faster… more reliably and at a lower cost than anyone else out in the marketplace? Whether that be the third party consultants that exist or building out an internal team staff with software? How do we do this? We actually, it’s all the automation and AI that we’re leveraging behind the scenes in parallel with a team of experts, right? It’s you can automate a lot, but you can’t automate everything from a compliance perspective, certain pay regulations. So essentially, we have this dual approach where the output, what matters is we contractually commit to our turnaround times via slas, where if we miss our SLA, there’s financial ramifications for medallion. So essentially, like there’s teeth here. If you get burned, we get burned. And what this means, you know, I’ll use the simple practice example, but it gives them a lot of confidence, right? Because these are slas that they hold us accountable to, we hold ourselves accountable to as well. But they can pass along with confidence knowing that the credentialing solution they’re bringing to the marketplace is the fastest most reliable solution in the market. You know, it just gives them comfort because obviously, whether we white label or not, that can be a conversation for a later day of like what we want that to look like. But regardless of the model, we’re going to be an extension of your brand not lost on us. And we need to reflect, you know, the brand that, you know, has built kibu to date, right? So I’ll pause here. Quick. Any questions on that so far?
Meghan Mouser (13:50) Tracking with you?
Bradley Eral (13:52) Perfect. And ultimately like why, what’s the impact for your customers and for your team? Ultimately, like I boil it down to three main areas. The first is accelerating revenue. Obviously, look if we can get revenue producing assets, IE, these providers in network delivering revenue faster. Great for the customer. Great for you guys. From all of the reasons we described, obviously, it doesn’t delay go live. You can actually collect on the revenue from the RCM side. And because we’re automating so much of this going to significantly see a decrease in denials because essentially we’re automating out the human error. The next is a reduction of opex, obviously for your customer base particularly like let’s call on the smaller side. They don’t have a team doing this today. But what we’re going to give your customers is time back in their day where they don’t need to do this after hours for your team. Obviously, you’re not providing credentialing today. But the alternative would be to build this out internally which ultimately becomes a very, it becomes a huge cost center. At the end of the day. The only way to scale it is continue to add headcount and ultimately increase, you know, a very expensive alternative. And then the last piece is just an improved provider experience. Kurt, I think you hit on this but look, there’s plenty of solutions out there in the marketplace. I mean, yeah, they’re everywhere. But the challenge is I’ll use the consultant example that you referenced is, look, of course, they can do it, of course, they can charge a fee to do it, but is it going to deliver the results that your customer wants? And then of course, that your team needs from an RCM perspective. So, Kurt, on our last discussion, you want me to hit on like what are all the things that we do? And this is kind of the full gamut, right? As we go through this list. It’s really everything payer, enrollment, credentialing, and privileging relating with provider data management, being that core platform that exists, what we see kind of the focal point in the ehr, RCM space is, you know, really especially with your customer size, really, it’s going to be the direct enrollment side. Look, let’s get these providers in network, let’s manage the revalidations when they come up in, you know, a three year time period. But no, just for any of your larger customers, we can do the full gamut of cvo credentialing licensing, privileging if you so choose. So the nice thing from a medallion perspective, simple practice found in a lot of ehr companies find a lot of comfort in this is, it’s never going to be a solution. Like if you want to expand your offering, it’s never going to be a solution that you outgrow right? If your customers are looking for more as it pertains to enrollments and credentialing, we have kind of the full suite here. So let me pause here. Quick. I guess question for the team. Like as you look at providing credentialing as an offering that’s bundled like tell me a little bit more about what that would look like in a perfect world. What’s kind of, the services that you’re looking to provide your customers? Is there anything outside of just enrolling them with payr’s.
Meghan Mouser (16:40) enrolling monitoring?
Bradley Eral (16:47) Perfect. Love it. And on our last discussion, big talking point was like, hey, look like waystar for example, I know you’re partnering with them. What makes medallion unique? Again, what makes us unique is the fact that like really what matters is that we can actually commit to our turnaround times. What underpins that, of course, is the level of automation that exists that’s kind of the technical differentiator. But like again, it’s guaranteed performance for your slas, is ultimately in my opinion the biggest differentiator. And really what matters. So with that said josh, I know WI fi is a little spotty. Are we going to be in a position from a WI fi perspective to quickly open up demo, kind of show what this platform would look like?
Joshua Levitan (17:35) Yes, I am holding strong. Okay, perfect. So, yeah, I guess.
Bradley Eral (17:39) Let me ask the team, would it be helpful if we can quickly open up kind of show you the visibility, Morgan, maybe you’ve seen it in the past, but would that be a good use of the team’s time? Just kind of show the visibility that your team would have into this operation as well. Yeah, I think.
Meghan Mouser (17:50) So, because it will help us like have internal conversations about where we think we have potential options.
Joshua Levitan (17:56) Perfect. All right.
Joshua Levitan (18:03) Just pulling everything up on my side. I think there’s probably more with more time here that we can do in terms of the demo. I want to hit on like sort of what the highest priority piece is, which I think is really underpinning like the enrollment piece. So what we’re going to not cover today is how we get providers’ data into medallion. I think the other point to call out there is when we do talk about that, there’s going to be more of a conversation around like what data is already in your system, you know, what’s your flow for as new customers sign up or is this going to be pushed out to existing customers? So there’s a lot more sort of options to make this a partnership that’s bespoke to what your goals are in that section. But for purposes that we’re going to look at, let’s assume providers have already come into medallion, we have all the information we need. There’s automation technology in that process. So it went really smooth and quick for them. And now we’re ready to take that next step which is actually getting enrolled with an insurance payer. Last caveat I’ll give you before I share my screen, here is the environment that we’re looking at right now is built around like a 40 or 50 person provider group. This obviously would look very stripped out and streamlined if you think about, you know, for example how our simple practice customers view medallion where it might be one person or three people in the practice, and we can show you those mockups just visually what that looks like as well and play around with those in later sessions. But for right now we will just take a look at the basics. So I’m going to go ahead and share my screen.
Joshua Levitan (19:50) And we’re in our management hub here for all things payr enrollment. And what you can see is this is not a black box. There’s a lot of data that we’re providing about all of the enrollments that we’re managing. I know I think a lot of your work is in sort of the substance space. So I do just want to call out if any of your groups skew towards the inpatient side or anything where there’s facility enrollments… definitely something we cover. And you can see a couple of examples of that in here as well. So full service offering that I know is a little bit more specific to sort of your icp. But what we have the ability to see here as a business owner or as all of you checking across like everyone in your organization is all of the enrollments that we have requested and what status they’re in… there’s. A comment made before about, you know, there’s a lot of these like sort of cottage industry, local consultants that do this type of work and experiences with them tend to be that it’s kind of like a black box. You email them and you say, hey, Brad, go and get or you say, Brad, can you get me enrolled in? You know, Edna of California? And then you don’t really hear back and maybe 90 days later, they say you’re good, but you don’t know where you are in that process which is really frustrating and you don’t know if there’s anything that you can do to speed that along. So first point here before we look at actually like submitting a new one of these enrollments live is just that like visibility is the name of the game trust. And some of the things that Brad was talking about contractually around like committing to these outcomes is obviously huge. But at the end of the day, like that’s words on a contract. And like the goal is that no one ever wants to be reading the contract again, right? So the way that we also sort of take that trust narrative and really act as an extension of in this case, you or in some cases, I guess like an extension of your customer is by just making everything super visible so that everyone always knows where they stand. Yeah. Oh, go ahead. Go ahead.
Bradley Eral (21:59) Josh.
Joshua Levitan (21:59) Lead the way I was going to transition to making a new request.
Bradley Eral (22:02) Oh, no. I was just going to say so from an invisibility perspective. The nice thing here. Obviously your team needs visibility into, you know, enrollment status want to be expected to be completed for all the benefits from the RCM perspective. But it’s nice that your customers are going to have this visibility too because ultimately, what this does is it’s going to reduce any escalations that come from it. They’ll have their own access to their portal of their own individual enrollments, only their individual enrollments, right? But it’s going to allow them to have that level of transparency as well and just make it a more predictable model. So let’s pause here. Quick before we jump to actually requesting the enrollment. You’ll see kind of the light work that your customers or potentially your team would be doing depending on how we want to manage this. But any questions on the platform thus far?
Joshua Levitan (22:44) Mine is going to be around like data intake. So I will save that for another conversation.
Bradley Eral (22:50) Perfect. Go ahead, josh. So.
Joshua Levitan (22:55) Part of the reason why I wanted to start here and come back to the data intake piece. I think what we’re about to look at with this pay enrollment module is like there’s technology in every part of this process. But this is where the technology really shines. It’s where it gives the most time and value back and again, like potentially that value back to your customers is that they don’t have to go and hire one of these consultants. It could also be as Brad alluded to something as simple as like they’re growing their practice, they hire a new provider. They’re going to be filling out these forms like at night instead of like helping their kid do their homework or, you know, exercising or something like that, right? So there’s sort of like less quantifiable but really important for small practice like life implications to the fact that you click a button and this whole process just works as opposed to having to like navigate forms and documents and all these different portals and spend three hours, you know, copying and pasting information from some spreadsheet somewhere into payr portal. So let’s take a look at what this looks like… again in the old world, right? Like let’s say for most commercial payers, they’re using some sort of portal. So your customer would have to have all of this data. And then they would go into this portal and they would copy and paste this data and they would upload documents and they would have to make sure that they didn’t make any mistakes copying and pasting, that. There weren’t any click stroke mistakes. They had the right version of every document. Then they’re going to hit submit on that portal and it’s going to go off to the payor. Most of your customers at that point, probably just like that’s the end of their process, we’ll talk a little bit about follow up in here too. But with medallion this process of submitting, which what I just described often takes like hours like two to three hours with medallion, you can count how many times I click my mouse here and we can start the virtual clock. Now if you will. It’s going to be about 11 mouse clicks and maybe 30 seconds. Let’s say I want to enroll a provider, select providers from my practice. If your practices have multiple tins, we can manage that as well. They might just have one. But we’re going to associate this provider with this tin. The provider is licensed in Arizona and we know that this tin has contracts with a couple of payers in Arizona. So let’s just enroll. With all of those… we can select lines of business. If we’re enrolling on the commercial side, on the medicare side… medicare advantage plans, medicaid, mcos, whatever it is… move on to the next step. And we just want to denote a practice location. We just want to put in a few details like for example, we want our name to now show in the payers public facing directory. And then we hit submit on this last screen here. So that’s it, right? That’s all they have to do submit is the magic button. When whoever this is, whether again it’s someone on your team or your customer themselves that make this submittal. You can imagine this being a portal into what happens behind the scenes. And what I mean by that is no one’s going to see it in medallion. You’re going to see the reporting that we just showed, but no one’s going to see what I’m about to explain happen. But medallion is going to go through a series of automations to do the entire process that we talked about. That happens manually. But using technology, right? So, what does that look like? The first thing that we’re going to do is we’re going to actually use a bot that goes into caqh and updates all the provider’s information, why we know the payer is going to pull caqh. We want to make sure that’s up to date attested to and in good standing, helps us make sure that we get a good result back from the enrollment. So that’s the first process. Second process is we’re going to confirm that provider isn’t already enrolled in the payer. And the third process is imagine literally a bot that logs into the evality portal for at and Arizona or blue cross blue shield in Arizona fills out all the information, systematically, works through all of the forms, and then submits the forms that all happens behind the scenes. And that time savings is where the big value point is here. No one has to go and do that work. We’re not making mistakes. We’re not wasting our time on literally copying and pasting and dragging documents.
Bradley Eral (27:09) And again, that’s the timelines that we’re going to be contractually committing to, right? The automation enables that. But this is where the slas kick in. So let’s pause here. Obviously today was a very high level, right? But just wanted to at least get your bloodstream hey, what does medallion look and feel like to put you in a spot to know? Is there some alignment here? But we got about four minutes left. What questions does the team have based on what you’ve seen so far when you?
Meghan Mouser (27:32) Are you contracted all with evality, to use bots or are you working behind the scenes?
Joshua Levitan (27:39) Great question. Yeah, we’re not contracted with evality. What we are doing is essentially impersonating the provider. So when the provider gives us data, the last step in that process is them signing forms. Part of that is like an lpoa, that essentially gives us the ability to like sign documents on their behalf in limited instances. Okay? And then we use that to essentially log in sometimes like if the provider already has an account with evality, like we’ll use their credentials with certain payers in certain states. We actually have our own credentials into those systems, to be able to log in directly. And there’s portal approaches here. There’s also payers that take rosters there’s, payers that still for some reason want paper submissions. We have it all. The one last thing I just want to say here before, Brad, we move on to next steps is like part of, the other piece of this is that, you know, if you think about like your business like you don’t necessarily know which plans your customers want. Like, you know, what states they’re in, right? But like you’re taking anyone, you’re not like a business that’s just focused in Massachusetts, right? And that’s where medallion becomes really important for you. What we do before any of this process starts is we catalog over 1,100 payers across the country and what their processes, policies and procedures are. We have a full time team of people that literally just do that and then keep it up to date. And that data is then what trains our automation to run, right? So, it is incredibly rare. I’ve never seen it happen if your customer does want to work with one of the 1,100 payers that we are not actively cataloging, then we will go and figure out that process. And we’re still going to contractually meet our slas. So that list grows every single day. I’m in a slack thread where I see the occasional new request. It’s usually like an ipa or an aco or a worker’s comp plan or something like that we haven’t cataloged because all the main payers we have. But yeah, that’s sort of the underpinning of all this. It allows us to execute with this speed with this scale and with this guarantee.
Meghan Mouser (29:44) Excellent. This is great. Thank you.
Bradley Eral (29:50) Awesome. So, from a next steps perspective, if the team feels like there’s some alignment, my recommendation would be two things in parallel. We can walk through in detail. Like what’s the operational model as far as in the context of a partnership and look, it’s not a one size fits. All right? It’s going to, it changes by partnership. But ultimately, we can walk through what’s medallion going to own in the process. What do we recommend your team owns in the process? And ultimately, what’s the customer going to be responsible for? So you can see operationally what to expect. And then in that meeting, we can also talk Megan to your point like let’s talk data migration, let’s talk implementation, what’s the rollout plan and strategy? And like what will this require to maintain? I guess, does that sound like a good use of the three of your team’s time for next step?
Kurt.Connolly (30:33) Yes, I think Brad, I think at this point in time, if Megan’s on board and Morgan knows this as well, it’s probably a good opportunity for me to step back a minute and that’ll make it a hell of a lot easier for you honestly, if they, and then, you know, we can kind of keep moving along and obviously stay engaged.
Kurt.Connolly (30:56) But yes, I think that’s I think getting this to the next step, put it on both of you guys, Morgan, Megan. Sorry. Okay. Obviously not next week, but maybe the week after Kurt.
Joshua Levitan (31:07) If you step back though, how are we going to hear all these fun stories, about your coworkers? Oh,
Kurt.Connolly (31:13) don’t worry. Morgan knows plenty of fun stories and Megan’s starting to hear them as well. So there’s plenty out there.
Bradley Eral (31:18) Oh, too. Funny. Well, Morgan and Megan, let me ask you this. We could make it easy on you, schedule a live line. I know we’re right at time or I can send over our availability for.
Morgan Knight (31:28) The, will you guys be at that con by chance?
Joshua Levitan (31:32) I will.
Bradley Eral (31:33) Not personally, I don’t know if medallion will be, let me see.
Joshua Levitan (31:37) Curtain curtain and I, we.
Morgan Knight (31:38) have a customer conference next week, and then we have a day off, and then we will be at natcon together.
Joshua Levitan (31:45) A day, curt… and.
Morgan Knight (31:49) then, so.
Joshua Levitan (31:51) I’m guessing.
Morgan Knight (31:51) Probably this because that’s the first week of may, probably the following week.
Bradley Eral (31:54) Okay, perfect. I can be available.
Morgan Knight (31:58) Obviously, curt’s stepping back, I’m just.
Kurt.Connolly (32:01) Making it easy for all parties involved. So, yes.
Meghan Mouser (32:06) Do you guys have anything like Wednesday morning starting at 10 a M?
Bradley Eral (32:13) Central Time?
Joshua Levitan (32:15) On.
Bradley Eral (32:16) what Wednesday are we looking at the sixth? Perfect. Just making sure Wednesday’s 10 a. M central. Yeah, we could do 10 a. M central on the dot if that?
Joshua Levitan (32:29) Works for you?
Morgan Knight (32:32) Oh,
Bradley Eral (32:34) that’s the.
Joshua Levitan (32:34) natcon day. She’s doing it a.
Kurt.Connolly (32:36) Week later, she’s moving it to may, right? May six. You won’t be at natcon, you’ll be home by then.
Morgan Knight (32:45) It’s two weeks later Morgan. Oh, you’re right?
Joshua Levitan (32:46) You’re right? Or a week later. So… yes, you might be busy.
Kurt.Connolly (32:55) If next week kills you, but that’s a different story.
Joshua Levitan (32:58) Darn perfect.
Bradley Eral (33:00) So, it sounds like 10 a. M on may six works for everyone then? Yeah. Okay, perfect. So, what I’ll do I’ll send over an invite? I’ll block out an hour. That should be more than enough time I’ll send over the deck from today’s, call, and then I guess ask the team if anything else would be helpful to review during that session? Like obviously as you have a time to talk about things internally, just let us know, want to make sure that’s as productive as possible for you guys. But we appreciate the time and looking forward to the follow up. Thank.
Joshua Levitan (33:25) You. Awesome.
Bradley Eral (33:26) Thank you, Brad. Thanks so much guys. Thanks josh.
Kurt.Connolly (33:28) Take care bye.