Transcript
Donna Colavecchio (00:00) hi, James.
James Donachie (00:01) Hey, Donna. How are you?
Donna Colavecchio (00:03) Good. How are you?
James Donachie (00:04) I’m doing well. Good. How was your weekend?
Donna Colavecchio (00:13) It was good. I was off most of last week, just worked Friday, so, it.
Ashley Moore (00:18) Was.
Donna Colavecchio (00:19) nice and relaxing. Just getting back.
James Donachie (00:22) What did you do? Anything fun while you were off?
Donna Colavecchio (00:25) Yeah. We went to gatlinburg to like dollywood and all that. Oh.
James Donachie (00:31) Very cool.
Donna Colavecchio (00:32) Yeah, it was fun. It was really fun. I had never been, so, I enjoyed it.
James Donachie (00:36) How was dollywood? Are there a lot of rides there?
Donna Colavecchio (00:42) There are, yeah, and they’re pretty wild, so I didn’t go on most of them.
James Donachie (00:49) I share that with you. I don’t know if I’m not a big rides person.
Kim Jackson (00:54) Yeah, I’m.
Donna Colavecchio (00:56) not either, especially if it goes upside down. I’m not going on it.
James Donachie (00:59) Yeah, upside down, spinning around. Yeah.
Donna Colavecchio (01:03) Yep, exactly. But it was nice. It was a cute little park.
James Donachie (01:12) Let’s see.
James Donachie (01:13) Everyone is hopping in. Yeah, Kim, are you a rides person? Do you like to go on roller? Coasters? I mean.
Kim Jackson (01:23) I used to, I don’t know if I do anymore.
James Donachie (01:26) Okay. All right. There was no used to for me. It’s just been a hard, no, okay.
Kim Jackson (01:32) Yeah. I used to hate it. And then in high school and in like college, I loved it and I have not been to someplace with a roller coaster in so long. I think I’d probably be a little scared to do it now.
James Donachie (01:47) I’m not going to give you a confidence boost because like that’s like my worst nightmare. So spinning around and being upside down, I would.
Kim Jackson (01:57) Yeah, I don’t know if I could handle it now.
Ashley Moore (01:59) It’d be a little scary.
James Donachie (02:04) Someone.
Ashley Moore (02:05) on my team just got back from universal, and she said that she got off one of the roller coasters and was like done for the rest of the day because it was so like crazy spinny fast. All of it.
James Donachie (02:17) Yeah, universal. And like six flags, I feel like they pride themselves on like the extreme nature of the roller coaster. I… do a lot of skiing and I don’t even really like the chair and I have to go on it.
Kim Jackson (02:42) Some of those chairs are scary. I’ll give you that.
Donna Colavecchio (02:45) They are, and,
James Donachie (02:47) they’ve gotten faster and higher and, yeah, and the wind picks up and you’re like blown all around. Yeah, that’s just like, I just have to like not think about it when I get on a chair.
James Donachie (03:04) I… think we have everyone got all my meeting notes here… but actually gee the mpdb thing, I reached back out to Amy and Merritt because like obviously they just like used me to like ask these type of questions.
James Donachie (03:27) And then I have to like pretend like I’m asking them. I went back to them and they’re like, okay, we figured it out like never mind. I’m like, all right, good because I don’t know what happened.
Ashley Griffiths (03:37) The question was so weird. I was like, what enrollment on my side? Like I.
James Donachie (03:44) Don’t know. I guess there was something that was popping up that was like saying and I was like, all right. It’s resolved like I’m not, yeah, no more.
Ashley Griffiths (03:53) Questions. When I didn’t hear back from you, I kind of assumed that I was like, I think we’re this is a, an operator error.
James Donachie (03:59) I’m like I can’t send any more embarrassing emails where I’m like, I don’t know what I’m saying, but like hopefully this lands on your side. I.
Ashley Griffiths (04:06) Can usually tell when it’s not you James. Yeah.
James Donachie (04:10) I will. I even, yeah, that’s our PE call when I’m doing like the questions I’m like this is interestingly worded. Yeah… Kim and Ashley, it’s kind of like a joint. I know Kim, you submitted them on behalf of Ashley, but I have those reporting things updated. I don’t on my end, this is just like me not understanding. It’s like it starts as one and then it gets parsed into five. I’m like.
Ashley Moore (04:43) Yeah, it’s kind of crazy.
James Donachie (04:45) I’m wondering like why that happens from like a storage perspective, like, and that’s what like Justin’s looking into. So that’s a little bit more like it’s a weird technical nuance. So that might take a little bit of time just to get our like engineering team to explain it, but I’m going to imagine it can be fixed. I just like that one might take a little bit.
Ashley Moore (05:05) Okay. Sure. Are you ready for my other questions? Or I mean, you might know them, they’re the same kind of like questions slash updates from that list. Any other updates not?
James Donachie (05:17) Yet, but I know just like you guys, I want to say we had people out for like the holiday and Easter. So I’m going to try to get with them. I know that like our quote unquote request is still open. So it’s like not closed out. So all the way back from like our initial one. So I’ll be able to kind of like comment to get some more clarity on those two.
Ashley Moore (05:44) Okay, awesome. And then my last thing was just the reporting on the tasking. I know we wanted, we got mpdb there’s a lot of movement, but I didn’t know if there was.
James Donachie (05:55) Enough. Yes. Yeah, I, now last week, admittedly they were focused, Amy decook, who’s going to get this to us was doing the mpdb but that was something else that I have now that is up and running. We got like the QA, I’m seeing stuff like move, I can get the updated task list as well from her team. I know she was just kind of waiting before the two. It’s crazy. It’s already Tuesday. I feel like we’ve had mpdb forever. I.
Ashley Griffiths (06:26) See like why are we through all the providers?
James Donachie (06:29) Yeah, yeah. We’re flying everything. Yeah, that part’s working good. So I can get those. She’s been like working really… close. Like merit basically tasked Amy to try to like get close the gap as I like to say on all these, so which I’m seeing it start to pick up. So that’s good.
Ashley Griffiths (06:52) Yeah, I think, yeah, the tasking and then the archive files.
James Donachie (06:56) Yes, those are on there. Okay? And.
Ashley Griffiths (06:59) then.
James Donachie (07:01) just.
Ashley Griffiths (07:02) an observation that I had not complaining because they moved through so fast last week, but we were getting like it was seriously like 200 and something like approvals per day last week after it started going like Thursday and Friday.
Ashley Griffiths (07:18) Yeah, probably because we had a bunch of files ready to go, but I’m noticing today it slowed down and yesterday as well. So I don’t know if maybe they’re just catching up on getting some more files or if they’re organizing, but if there is a reason for the slowdown would love to know.
James Donachie (07:33) Yeah, no, I think your assessment based off of what my, with merit and Amy when I talked to them on Friday afternoon was that was exactly like we’re gonna either send those over to the hartford like at like one at a time or, and we are like continuing to do them. So now that’s been cleared out and they’re like going to like keep like working through them.
Ashley Griffiths (07:59) Cool. Okay. Got it. I mean, I expected it to slow down at some point, but I think we’ve seen like 50 come through today, so it’s not like it’s slow, right?
James Donachie (08:05) Yeah, but I mean, when you’re at 200 a day, I was.
Ashley Griffiths (08:10) Like, wow. Okay. We’re gonna hit all of our providers in no time, but we did cross the 2000 threshold. So that was exciting and.
James Donachie (08:18) I’m sure that I, I’m gonna imagine that like probably like 50 Ish a day. I know there’s always like nuances based on providers. It sounds like pretty typical. So hopefully, that should get us through everything that’ll be like two… 150 providers a week, which will like significantly put a dent in some of those.
Ashley Griffiths (08:41) For sure. Yeah, because that’s what we were seeing just about like every month was 250. So if we could hit that per week, that’s amazing.
James Donachie (08:48) Yeah. I know from like a file prep work time, like I was talking to Mary, but like every, it was like every 10 providers, this is saving like her team like 20 hours of like whatever they gotta do like that.
James Donachie (09:06) Yeah. So like it allows them to kind of like go through but because like per file depending, it wasn’t like every one, but she was like if there’s a hiccup, it’s a long hiccup. Like there’s a lot of manual work that needs to go back and forth. So, like, and this completely eliminates it. So it’s like it’s a win across the board for all.
Ashley Griffiths (09:26) Of us. Yeah, for sure.
Donna Colavecchio (09:27) For sure.
James Donachie (09:33) And then those were my, I know I have some outstanding stuff for you guys too from our meeting last week. I’m working on getting updates. I have my operations call tomorrow. Merit is merit’s traveling. So, I think I’m just meeting with Amy on those, but I have my list. It’s in front of me. I’m going to keep going to work through it. I went into the project tracker. I did some cleanup there, which I know I owed you. And now it’s probably outdated. I need to go back into there as we’re kind of closing some stuff out, but it’s back on my radar. I have it as a reminder on my calendar to go in at least once a week to kind of update that as well. So I should have more positive updates for the team after I have, my calls, my Monday flew by. I just like I blinked and then it was here I am, it’s Tuesday afternoon,
Donna Colavecchio (10:32) I have two things James.
James Donachie (10:34) Okay. Did?
Donna Colavecchio (10:35) You get my email yesterday about the additional disclosure question for our North Carolina providers?
James Donachie (10:42) Yes, I have that. Did I, I’m usually so good about responding? Did I forget to respond? I have that out to, our team because I imagine that there was, a official statement from someone who has more authority than me about what to do with North Carolina. Okay? All.
Donna Colavecchio (11:08) Right. Perfect.
James Donachie (11:09) Yes. And.
Donna Colavecchio (11:11) Then my next one is we saw that new addition for show closed clinics. Can you explain like how we use that? And if there’s a way now to officially close a clinic?
James Donachie (11:26) Yeah. So, I think I should be getting at some point a list or a template for me like a template that you guys can fill out that we can close all the ones that you guys currently have closed. So I can have them like bulk done. And then let me see. I have an internal email about this. Let me, I’m… going to, so.
James Donachie (11:58) So we’ll be able to fill out. I can get that template filled out from you guys… and on there like in the column, you can just let me know that it’s closed. And then instead of you guys having to go in and permanently close it out, we’ll do like a bulk upload. And then moving forward, you’ll be able to actually introduce the status like active closed, and then finally like archived as well. So those three will become like available. And I think there’s going to be more information about that. But to get you guys up to speed and I can, it should be ready at some point because the change is coming at the end of the month. So I imagine I’ll get that doc… and I can have it. I can just send it over to you, but you just let me know which ones are closed… out. And then we’ll make the change on that initial batch. So you’re not going in there one by one? Okay, perfect. Yes. Kim, what?
Kim Jackson (13:07) Does it mean to medallion? When you close a clinic?
James Donachie (13:13) That’s a good. I don’t know the difference between closed and archived, but I can find out, I can get the status. The number one thing I’ve learned at medallion during my, is we’re not big on glossaries. And then I go to ask people and they’re like it means this to me. And then I’ll ask someone else and it’s like it kind of means something a little bit different. So let me get the, let me get it for you guys and hopefully it’s included in the documentation, but… I just went through this with another client where I was like, let me see if we can make a glossary.
Kim Jackson (13:53) Yeah. Just before we start using it, we want to know exactly what it means in the system when we go to close it. Like is it still going to be linked to the group? Are we still going to have access to that location or does it just disappear? Yes, any.
James Donachie (14:11) Other questions for my same?
Ashley Moore (14:12) Question for like the reporting analytics standpoint, because I know sometimes those don’t act the same. So, same question for the reporting?
James Donachie (14:21) Okay. Let me, I will get that. It is captured in my transcript. So I won’t forget it. I’ll be able to pull it out and ask our product team.
Kim Jackson (14:34) And then James also the providers that are linked to the closed clinics, what happens to those lines showing that the providers were linked to those clinics for that time period?
James Donachie (14:46) Got it. Like, does it go? Like, how will that practice tab that’s a really good question? Because I haven’t seen like will… they like move like will there be like a tab on the practice locations for closed clinics?
Kim Jackson (15:00) Yeah, because we still want to be able to, if we close a clinic, let’s say last month. And today we have a denial that we need to see. Was this provider actually linked to this clinic? What dates we want to be able to still pull that up and see that documentation?
James Donachie (15:20) Got it. Yeah. Let me, I don’t have I’m looking in my inbox they haven’t sent over like the product one sheeter yet. So I’ll just ask the product team those questions and we’ll get some answers and then I’ll write back and then those should be, those should hopefully be very quick because they’re working on their attention’s on it. So they’re easier to track down.
Kim Jackson (15:49) Awesome. Thank you.
James Donachie (15:57) Anything else with that on the credentialing front? I will try to get that. The other big priority for me too, try to get Amy with the task. And then I’ll keep monitoring that. I’ve been kind of close. I’ve been checking in with Amy every day while merit’s out of the office. I’m just like there’s no roadblocks or anything because I want us to really close as much out as possible for April so… that we can get caught up to speed on that.
James Donachie (16:43) Hey, wow. I am happy to give everyone 13 whole minutes back. If you’re like me, you’re going to go grab lunch in between your meetings and then I’ll have that updated to you guys shortly, especially the closed, the statuses I’m going to track down the template. I don’t think it’s very, it didn’t seem very cumbersome. It’s just like you just put the status and then we’ll reflect it into the system and I’ll make sure that it’s linked to reporting for Justin’s sake. So that way we don’t harass him with more custom reports. Great. Thank you, James. All right. I will talk to you guys tomorrow.
Ashley Moore (17:29) Bye, James. Thank you. Bye.