Transcript
Naomi Denson (00:00) good morning. Good morning.
Jennifer Mikel (00:10) Oh, I haven’t met you, Jacqueline.
Jacqueline Jones (00:13) We met on a previous call.
Naomi Denson (00:16) Okay. Sorry.
Jacqueline Jones (00:18) Well, we didn’t meet officially. I don’t believe we were both on the call though, but it’s a pleasure to meet you.
Jennifer Mikel (00:23) It’s nice to meet you. I think you have a few of my clients. I.
Jacqueline Jones (00:26) Probably do. I’m still learning? I’m not sure if you are familiar or not. I’m you know, still getting into the groove. I haven’t got my knees wet yet, but I’m working on it. Okay? Trying to figure it out.
Naomi Denson (00:51) Hi, Jacqueline. Hi, Jennifer.
Jacqueline Jones (00:53) Good morning, hi.
Jennifer Mikel (00:54) Naomi. Sorry, I tagged you in so many things for surgical partners.
Naomi Denson (00:58) That’s okay. I just marked them as unread. So I didn’t forget about them. All right, deb, just deb and Sandy right now. Let’s see.
Naomi Denson (01:16) Good morning. Have deb and Sandy so far?
17276927774 (01:28) I’m here this.
13522744714 (01:29) Is deb?
Naomi Denson (01:30) Hi, deb? Yes, Vicky, Tracy.
13522744714 (01:37) Anybody?
Naomi Denson (01:38) Else that we’re expecting? Give them a few minutes to join.
Naomi Denson (02:46) Who are we waiting on? I was just waiting to see if Tracy or anybody else were joining or if you guys want to go ahead, we can… all right. Keep an eye on the waiting room here. I think Tracy said last week, they were still working on a project with the SRS providers.
Naomi Denson (03:07) For those peer references. I think that was Vicky and Tracy that were working on those. I do have Jennifer back with us on the call today for the hospital applications and appointments that you guys have been submitting to see what questions either you have, or if Jennifer has any open questions so that we can make sure things are flowing appropriately and see, you know, just get your initial thoughts or questions on those requests.
Naomi Denson (03:48) Sandy, have you submitted any requests for your providers yet?
17276927774 (03:55) Yeah. They’ve been signing you’ve.
Naomi Denson (03:59) been inviting them. Have you submitted any appointment or reappointment requests for any of your providers?
17276927774 (04:05) No, there aren’t any due at this moment?
Naomi Denson (04:07) Okay. I haven’t received anything.
17276927774 (04:10) From baycare for any new appointments? The ones that I’ve already done that were done last, you know, in March have already been completed? Okay? And,
Naomi Denson (04:23) then deb, you’ve been submitting requests. Do you have any outstanding questions on what you’re seeing or the process that you still have open that you’d like to ask Jennifer?
13522744714 (04:36) Not that I know of. I’m not even I’m hoping it’s doing it, right? I don’t have a clue really. I’m just all over the place in your program to be honest.
Naomi Denson (04:49) Okay. Yeah, because I know there were a couple that looked like they came over as credentialing requests, which is not through the appointments workflow. So, let me show you really quickly what I think is going on. I do have an open ticket for them to figure out why it’s giving that access, but let me share my screen here.
17276927774 (05:11) And do you know if they updated Ria’s address?
13522744714 (05:15) As.
17276927774 (05:17) an address?
Naomi Denson (05:20) I’ll have to go back and look at the email thread and see if support. I think that was one I looked at. I,
17276927774 (05:26) know a ticket was created but I hadn’t noticed that the new address is in there under work, you know, under a work history option to pick an address.
Naomi Denson (05:39) Okay. Yeah. Let me take a look back at that email thread. So for the appointments, deb, when you’re submitting an appointment for the provider, you can do that directly through the privileging tab. So you would request either new initial appointment or a new reappointment. Is that what you’re doing?
13522744714 (06:05) Okay. Hold on. So I had gone… while I was bringing up the doc and the request and then a new initial app for the new ones. So, all… right. So go into the privileging and then what? So.
Naomi Denson (06:26) Privileging so you can do it a couple of ways. Privileging request… and… either new initial appointment or a new reappointment? Okay? Or you can go, if you go just into the provider’s profile, you… can do request here. But I think what you were doing on some of them is doing initial credentialing and you need to be focused on the appointments. I have them looking into this on the back end because this should not be visible at all because this is for ncqa and it’s not enabled for you guys, but you need to be doing the appointments.
13522744714 (07:07) Okay. So, how would I have known that? I mean, because it says provider re, credentialing versus the new re, appointment. How would I even have known that from the?
Naomi Denson (07:21) The training session that we did where I showed you all how to request the appointments through… the privileging tab, would have prevented that. And to be honest, the other credentialing option should not be there, which is why I have an escalated ticket and to have that removed because it shouldn’t even be an option. Okay? But yeah. Okay. Prevent that always, you’re always for your contract, you’re always referencing appointments or privileging… credentialing is an entirely separate contracted product that is… not applicable here for the hospital apps. So, I think there was only two maybe that had come through as the credentialing that, you had emailed me about one of them… and I saw another one come through which the team escalated internally as well. So I would just review any that you should have in process like review if they’re all reappointments or any reappointments, review the existing appointments for your providers to make sure that you have requested those. And then any initial ones that you should, that you were trying to request, just make sure that they’re in here in, the privileging tab. Okay?
13522744714 (08:45) So go to privileging and then to existing to see what’s there. Yeah. So, so.
Naomi Denson (08:52) Privileging and then existing, you can review your providers here to make sure that, you know, if there is no reappointment… in progress and there should be that you’re requesting them correctly? So.
17276927774 (09:11) If one comes, if I get a, an email from baycare for a reappointment application and the provider has already gone in, and done his agreement. So then I would go into, and to let you know that there is one… where do, what, where would I click to say one has been received to do the online application? Or do I just email you that link? No, you?
Naomi Denson (09:43) Jennifer?
Jennifer Mikel (09:44) Yeah. So.
17276927774 (09:46) Is.
Jennifer Mikel (09:48) the provider current? So like for example, are they already loaded under existing for the reappointment? And then let’s say you got mine?
17276927774 (09:59) Okay.
Jennifer Mikel (09:59) Yeah. So let’s just use adventhealth as an example. So if this provider was to you were to get the pay, I’m sorry, online application for that provider, you would click the three little dots on the side and… do you request reappointment and that would create the line for you.
Jennifer Mikel (10:17) So we would get notification and then you would just forward any emails that you got to that privileging email?
17276927774 (10:27) Who do you forward it to the?
Naomi Denson (10:29) Privileging email that I sent in the, in my last follow up email… let me see if it goes.
17276927774 (10:43) Do you have that email address somewhere that we, can you make it somewhere easier instead of your long email replies? Just send the, this is the email that you need to forward applications to without all.
Jennifer Mikel (10:59) Your email, right?
Naomi Denson (11:00) Now, pardon… me. I’ll send.
Jennifer Mikel (11:04) that to an email. I’ll send that to all you guys via email.
Naomi Denson (11:06) Right now. Thank you.
17276927774 (11:07) Yeah, instead of all that other stuff because I don’t really read that. Yeah, a lot, I have too many providers to upload to read a long email like that because I don’t have any issues with medallion other than, that kind of simple stuff that.
Naomi Denson (11:31) And then there’s still just 42 providers outstanding that have not been, or. Sorry, where did, I lost my screen? There are 76 providers who have not yet been invited. So, I know you guys are working through slowly and auditing, their profiles and then sending the invitations initially.
17276927774 (11:49) My, my boss told me I was only to add, our partners in and then I guess you went to a meeting and came back and said, well, now they want you to add, the contracted and employee providers as well. So that’s like an additional 35 providers. And then Tracy volunteered me to do the dis, rads which I have no information on. And I don’t know if the dis, rads, are they have access and are they going to upload their information? Because, you know, we have nothing on them, you know, no documents, no education other than their CV. So, are they aware that, you know, are they gonna aware that I may email them to send me their stuff to upload? Do you know anything about that? I?
Naomi Denson (12:41) Do not think that would be a question for Tracy?
17276927774 (12:45) So, on top of my additional 35, now, I have 20. So now it’s really 55 and that’s on top of doing all my other stuff. So, and it takes like three hours, if you don’t have interruption, it takes a good three hours to add all the information in there and upload all their documents to just do one provider. So it’s going to be quite a while before I have them all in there because I have a lot of others right now. I have oppe to do on 66 providers that’s calculating all their.
Naomi Denson (13:24) 10.
17276927774 (13:25) 1,000 exams that they read and putting into an opp report so that’s time consuming as well.
17276927774 (13:32) So, I, you know, it’s just a lot to add though. So I don’t work. I don’t foresee going live even in may. Well, we’re.
Naomi Denson (13:41) already live. So we consider being live that requests have been made providers, at least some of the providers, but we don’t have to invite all of your providers to be considered live. So it’s just requests have been made in each of the areas of your contract. With the exception of, you know, Heather and her side with pay and enrollment that, you know, we’ve discussed is gonna come as needed, yes, Jennifer.
Jennifer Mikel (14:05) Is there a reason maybe I missed this that we’re not doing the caqh import for the providers and then just letting us reach out to the providers to complete their profile. So that burden is off your plate?
17276927774 (14:20) Yeah, we’ll do them as well. MSN takes care of caqh. Yeah. So.
Naomi Denson (14:25) The way that their caqh profiles are set up for their billing team is importing them wonky into the profiles and they don’t want to change the caqh profile. So it’s creating additional records and things like that when they import. So they’ve opted not to do any more imports. Now, you can do… what you can do alternatively is when in the data imports, there’s another option here. You have a PDF of their resume. You can upload that here. It’ll do a resume scan and pull out as much information as it can into.
17276927774 (15:00) Their profile. I always do that. I’ve done that for all my providers that I’ve yeah.
Naomi Denson (15:04) Save you some, save you some time there. And then they’re Jennifer, they’re not wanting their providers to do any additional or extra work in here. So they’re doing majority of it for them. Most of our customers, ladies, they do, you know, put some of the responsibility on their provider. So it takes some of the burden off of you administratively, but that’s.
Jennifer Mikel (15:29) yeah, because we can just do sections to caqh. Like we can just do the license, the malpractice and just skip the practice history and then upload the resume and then download all the documents in caqh. So there are things that we could do to like certain sections, but I was just offering that as a, you know, workaround for you guys.
17276927774 (15:49) Sure. If you wanted to, I mean, because I’ve added for the ones that I have completed as of yet, I have added their caqh users and passwords as long as you don’t change any passwords, you.
Naomi Denson (15:59) Can go in. Yeah. So we’re not, we don’t even use the username and password for the import. It’s just their caqh id, their last name and their social security number, and just, for reference. So when I do the bulk import on my end, it brings everything over no matter what Jen. But if you all have a new provider in here, that’s never had a caqh import run and you went into their profile and went here. Once you link their caqh profile from their platform, it’s going to give you the option and,
17276927774 (16:35) he knew he doesn’t even, he, right?
Naomi Denson (16:38) I’m just using that. I’m not saying that provider specifically, if.
17276927774 (16:41) you wanted to pick one to show that how you’re going to do it, pick one that actually has one. So say, do, yeah, do like… him? Yeah.
Naomi Denson (16:58) I was just looking, hold on one second. I was just looking for.
17276927774 (17:01) I’ve already added a lot of his material in there except for his, yeah.
Naomi Denson (17:05) I’m not going to run it on this provider. If you’ve already done a lot of work, but going forward when you have them, I’m just showing you that, you know, when the caqh import processes, if you run it manually through their profile through this feature here, of course, that one doesn’t have it.
17276927774 (17:21) So… link caqh under that option, just.
Naomi Denson (17:28) One moment, let me find an example.
17276927774 (17:30) Yeah. So you,
Naomi Denson (17:32) would link the caqh under here, like individually by the provider versus me doing a bulk import. And then when you,
17276927774 (17:39) when you do.
Naomi Denson (17:41) That, it’ll populate so.
17276927774 (17:43) It.
Naomi Denson (17:45) won’t populate automatically like it does when I run it. But if you run it where the provider runs it, it’s going to ask you to review and add data. And then you would just work through each tab and select what. So if there’s information already in medallion. And then something comes over from caqh, if it doesn’t match, you would pick and choose which one you want. And then you choose which documents and licenses you want uploaded, which work history you want loaded. So it’ll show that is an internship… which?
17276927774 (18:19) Under the profile, which is that under which column under?
Naomi Denson (18:23) Profile you go to data imports after you’ve linked the caqh profile, it’s review and add data and.
Jennifer Mikel (18:32) just a reminder that you import each section. If you go back to that, Naomi. So like,
Naomi Denson (18:38) if you click.
Jennifer Mikel (18:39) Import selected fills, it’s only going to do what’s under that section, you see. So profile. And then when you go to hospital, affiliation same thing, it’s each individual section. So, don’t think that you’re importing everything with one click, it’s by section, which is really nice is what I like. That’s what I was saying. So if you want to just pick and choose what you put in there to help drag over.
Naomi Denson (19:05) You can do.
Jennifer Mikel (19:05) That malpractice, when you click malpractice, it does link the certificates to the information you load.
Jennifer Mikel (19:17) I just feel like that’s a huge time saver. I.
Naomi Denson (19:20) think this would be a huge time saver. Yeah, yeah, especially for.
17276927774 (19:25) These new ones that I still have to populate.
Jennifer Mikel (19:29) Right. And then, and we’re happy with sending them a task and, you know, getting anything that’s outstanding that you send us. So if the profile comes to us incomplete, we will task them just whatever may be missing. But Naomi, you didn’t mention that they do not want the providers doing that much work. So, is that supposed to go to the admin or is that supposed to go to the provider for stuff that’s needed?
Naomi Denson (19:56) I think we talked previously about doing admin tasks only and then they would communicate with the providers. Are there any specific parameters around that Ria team? If like certain things that we should be tasking the provider to directly for, if you don’t provide it in their profile?
17276927774 (20:19) I think all requests are supposed to come to us. I didn’t think you guys were reaching out to the provider at all? Yeah.
Naomi Denson (20:26) I thought, I thought I disabled the provider task. Let me see. Yeah, so.
Jennifer Mikel (20:31) How does the provide, if, how are we to notify the provider to go in and sign. So, like once you do your admin review of the application, and… they’re ready to sign? Typically, we would send it to the provider to.
Naomi Denson (20:56) Yeah.
Naomi Denson (21:05) What’s the question for deb? Sandy? Yeah, if we’re not, what was the question? Are we? Sorry, I.
17276927774 (21:12) was giving dr. Chutain, I was adding her.
Naomi Denson (21:16) After Jennifer’s team, I’m doing my.
17276927774 (21:18) Medallion during this time. Sorry, after.
Naomi Denson (21:22) Jennifer’s team tasks to the admins per your request to review the application and you say, yes, it’s good to go. The next step would be to task to the provider directly to have them sign.
17276927774 (21:33) Yes, yes, that’s what I’ve been doing. I have everything.
Naomi Denson (21:36) In there and I.
17276927774 (21:37) think it’s complete. It’s up to like 90 something percent. Then I go back under members and then go to their name, and then I send them the request to go in and create their password and to go in and sign their agreements. And most of them have been doing it and they’ve been reviewing.
Naomi Denson (21:59) But not for medallion, we’re talking about signing appointment applications for the hospitals.
17276927774 (22:04) Oh, okay. So the process?
13522744714 (22:06) For that is, once it’s complete on your end, it is sent to the admin to review it. Is that correct? Yes?
Jennifer Mikel (22:17) So, those examples you see right there are the ones that have been sent to the admin for review.
Naomi Denson (22:25) And then once you review it and say, yes, good to go, then the plan was to send it task it out to the provider to let them know that it’s ready and they need to go in and sign.
13522744714 (22:39) So, these like whitlock, and Kimbrell, those are new on this list. So you’re saying he needs his caqh login and Kimbrell needs no.
Naomi Denson (22:50) These have been enabled for caqh management. It looks like I.
13522744714 (22:55) wish.
Naomi Denson (22:56) Those.
13522744714 (22:59) could be deleted off anyway. Okay?
17276927774 (23:09) We.
13522744714 (23:10) approve it and mark complete. And then the next step would be for the physician to go in and sign off on it. Yes. Okay.
Naomi Denson (23:24) So, so if you’re saying don’t test the providers in medallion, how are you wanting us to notify the provider that they need to go in and sign, typically, we do that through a task, just.
17276927774 (23:36) Just notify us and then we’ll notify them so that we can review to make sure you know, just in the beginning to make sure we know that you’re doing our files, right? And you’re not missing anything that’s.
Naomi Denson (23:49) what like that’s? What the first step is the admin step, and then are you pouring that to the provider to sign? Yes?
17276927774 (23:58) And then, you know, make sure that you uploaded all the correct documents and, you know, all that kind of stuff, but isn’t that?
Jennifer Mikel (24:05) What you’re doing from the admin application review that we’re sending you? Yeah.
17276927774 (24:09) But we’re not putting in their case logs, there isn’t a sponsor of case logs and those we have to request so that they’re complete and, our case logs when they come in, they’re coming in as an excel, but you can’t upload an excel spreadsheet into… the baycare website. I don’t know about your, I don’t think you can into your website either, and also make sure you did the dop forms correctly? Because there’s for mine, there’s four.
Naomi Denson (24:39) Hospitals?
17276927774 (24:41) That you have to do the dop forms for, and each provider is going to be different and make sure that you know, you all, whoever your credentialing person is doing them correctly. I just want to make sure that they’re done correctly, and that you’ve gotten in all the correct addresses and email addresses for contacts, right?
13522744714 (25:03) But then that’s.
Jennifer Mikel (25:04) where I’m confused again, that’s what we’re sending you the admin task for like my understanding was that you were going in and reviewing the application, okay?
13522744714 (25:13) So, once we review it complete, it upload everything that hasn’t been pulled up there there… file here.
17276927774 (25:24) You’re going?
13522744714 (25:25) To send it to the contact information, email of the physician? Is that what you’re doing? So, like for instance, the contact information for, well, that’s the wrong email, but bring up a physician, please an ocala rat if you would.
Naomi Denson (25:48) You get there.
13522744714 (25:51) Thank you.
13522744714 (26:05) So say, bring them. Well, it goes.
13522744714 (26:12) Now, those are the applications that need done, right? Right?
Naomi Denson (26:20) Okay. So, what?
13522744714 (26:21) Email, are you sending that to, and where are you pulling the physician’s email from the only.
Naomi Denson (26:29) email that we would have for the physician, is what’s in their profile, and it’s not going out via email. It’s going out via a task, correct? Jennifer?
Naomi Denson (26:41) Yes, that’s correct.
13522744714 (26:47) So, but they’re going, the physician is going to get an email stating you have a task to complete. I mean, how are they going to know anything… about these tasks? They have not been framed?
13522744714 (27:07) Yeah. The tasks should like.
Naomi Denson (27:12) For a typical customer with medallion, the task for the providers, gets set in the platform, they get an email that says you have a new task, and… then you respond there, the provider packet that I sent to you at the beginning of implementation has instructions on the tasks.
13522744714 (27:33) It does go to their email. It goes.
Naomi Denson (27:36) To the email that is in their profile in medallion.
13522744714 (27:38) Okay. Can you go to a profile? And I just want to see which email you’re actually pulling it’s.
Naomi Denson (27:45) the registered email for their account?
13522744714 (27:49) Okay. So, is it under the credentialing contact? No?
Naomi Denson (27:54) If we task to a provider, the notification goes to the provider’s email that’s registered for their profile, which.
13522744714 (28:02) is, which is under the contact information? Okay?
Naomi Denson (28:06) Yeah, basic info. It’s linked. It shows right up here in their profile in the top next to their name. And then this email right here is their registered user email address for their individual profile. Okay?
13522744714 (28:23) And then once we’re done, dr pendika is going to get in this email, a notification that she has been tasked to go in and sign off on that application? Yes. Okay. So as long as that email is correct, then they will get the notice… yes, but keep in mind.
Naomi Denson (28:51) That even when we task directly to providers, as admins, you can still see those tasks. So you can see if they’ve been tasked to sign their profile, they’re not responding or they’re not completing it, then you can jump in and say, hey, dr pendika, you need to go in and complete this so that we can submit your application. Yeah, I’ve been.
13522744714 (29:16) doing that for two weeks trying to get these done. So another question and I know we’ve gone over this, but I just now see I have a physician’s email that is incorrect.
17276927774 (29:29) Can you walk?
13522744714 (29:31) Me through how to do that again? To fix it? Because I can’t have a different doctors going to another doctor’s email.
Naomi Denson (29:41) So, it’s in the members tab… you can search by the provider’s name, or by the email that they have currently registered. Okay?
Naomi Denson (29:57) There’s little magnifying glasses here, so you can search by part of their name, their full name, however they’re in the platform you search by that.
V.Marion (30:03) And then there’s.
Naomi Denson (30:05) three dots on the right here and you just click change email.
V.Marion (30:09) Okay. Thank you.
Jacqueline Jones (30:10) You’re welcome.
V.Marion (30:13) I wish Vicki.
13522744714 (30:13) Was on this call because she’s ultimately the one to like.
Jacqueline Jones (30:18) Make all.
13522744714 (30:18) These decisions and stuff.
Naomi Denson (30:24) You guys can definitely take it back internally and let us know if anything… changes there, but.
V.Marion (30:34) Yeah, that’s.
Naomi Denson (30:35) what Jennifer is highlighting is, you know, typically, we don’t pass to the admins first and then the providers we complete the application. It goes straight to the provider for them to sign off on and be submitted to the hospital.
Jacqueline Jones (30:47) But you guys have,
Naomi Denson (30:48) asked us to add that extra step for you guys to review the applications, make sure they’re done. And then after that, it’ll go to the provider for them to sign to be submitted.
13522744714 (31:00) Heather, okay?
Jacqueline Jones (31:01) Yeah.
V.Marion (31:02) So, during.
Naomi Denson (31:03) the.
Heather Beadles (31:04) beginning process, we have that extra step as this gets smoother and more, everyone’s more comfortable. Is that a step that can be reverted? Okay. Just, yeah, the more automation we can do the better for everybody, but I just was curious if that was possible. So.
V.Marion (31:24) There’s Vicki?
13522744714 (31:28) Can you please ask Vicki to chime in on this?
Jacqueline Jones (31:33) She’s.
Naomi Denson (31:34) joining right now. I just let her in.
V.Marion (31:38) Hi, Vicki. Hi, apologies. It’s all right. The team is asking questions. I have a new outlook thing and it doesn’t give me notifications. So I completely lost track of time.
Naomi Denson (31:54) No problem. Yeah, we were just reviewing the tasking process with the appointment applications where we’re tasking to admins first.
V.Marion (32:02) And then you.
Naomi Denson (32:04) guys are reviewing the applications, completing the task with approval that everything’s good. And then the next step is to task it to the providers in the platform for them to log in and sign their application?
V.Marion (32:17) Does that?
Naomi Denson (32:17) Align with what you were expecting?
V.Marion (32:20) Yeah. I thought I would be getting tasks. It is going to be a task, right?
V.Marion (32:32) Okay. Those just came. Those must have just came in.
Naomi Denson (32:34) There are four tasks in here currently that are awaiting review.
V.Marion (32:37) Okay. I didn’t they didn’t I didn’t see them. They weren’t there this morning. So, okay, thank you.
Naomi Denson (32:44) No problem. So, you’re good with that process tasking to, you signing off and then we’re tasking to the provider.
V.Marion (32:49) Yes. Okay.
13522744714 (32:53) Okay. Now, can you help me change this email? Because I am actually in members.
Jacqueline Jones (32:59) I have,
13522744714 (33:01) him up.
Jacqueline Jones (33:01) I’m trying.
13522744714 (33:02) To change it.
Jacqueline Jones (33:04) I’ve put in.
13522744714 (33:05) The new email, can you share?
Naomi Denson (33:07) Your screen then.
Jacqueline Jones (33:10) I.
13522744714 (33:10) don’t know.
Jacqueline Jones (33:12) I.
13522744714 (33:13) don’t know how to do that. I’m sorry… when I hit change, it just flashes twice and doesn’t do anything else. Deb, I.
17276927774 (33:25) volunteered if you want me to come up and sit with you and show you these.
Jacqueline Jones (33:30) But.
13522744714 (33:31) it’s not working properly right now.
Jacqueline Jones (33:35) To change.
13522744714 (33:36) This Guy’s email is not working, right?
Naomi Denson (33:42) I would need to see your screen to see what’s happening there’s. An arrow, an up pointing arrow that says share at the bottom of your zoom screen?
V.Marion (33:57) Deb. Who’s the provider it is?
13522744714 (34:00) Rivera? Fernandez?
Jacqueline Jones (34:02) Can you?
V.Marion (34:04) Naomi… maybe call up that doctor?
13522744714 (34:09) He’s actually got dr Rivera’s email entered to him?
Jacqueline Jones (34:15) So, I’m.
13522744714 (34:16) in update email?
Jacqueline Jones (34:18) But when I go to,
13522744714 (34:20) change it just flashes twice and doesn’t.
Naomi Denson (34:23) change anything who?
V.Marion (34:24) Are you logged in as… myself?
Jacqueline Jones (34:28) Have you?
V.Marion (34:30) Invited him? Has he accepted the invitation?
Naomi Denson (34:32) Yes.
V.Marion (34:34) Then,
Naomi Denson (34:34) you can do it, right?
Naomi Denson (34:40) I’m sorry, what should his email be?
V.Marion (34:44) Okay. So.
13522744714 (34:45) It should be Rivera, R?
V.Marion (34:48) Credentials.
Jacqueline Jones (34:50) okay.
Naomi Denson (34:54) It changed that’s, why it’s not doing anything because you already changed it?
V.Marion (34:59) Oh,
13522744714 (35:00) okay. So, I have to get out to see that change.
Jacqueline Jones (35:04) No,
Naomi Denson (35:04) it’s.
Naomi Denson (35:09) refresh your screen and see it should be.
V.Marion (35:11) I’m.
Naomi Denson (35:12) logged in as you?
V.Marion (35:14) Deb?
13522744714 (35:16) Okay. So, it just updates as I was watching it. I had to give it time.
Jacqueline Jones (35:23) Yeah, you might.
Naomi Denson (35:24) Have to like just refresh your screen, but,
V.Marion (35:26) I’m showing that it’s here.
Jacqueline Jones (35:29) Sorry for?
13522744714 (35:30) All the mixed up?
Naomi Denson (35:31) Go ahead. Any other questions… from you, Vicki? Since you’re just joining us?
V.Marion (35:42) No, just like these kind of errors that they’re getting. Are we?
Jacqueline Jones (35:52) Like how I?
V.Marion (35:53) Emailed you this morning? Am I supposed to be doing this? A different way? I don’t want to, I know you’re going to be coming off of the implementation, so.
Naomi Denson (36:05) What do you mean? Doing? What a different way? Okay? So.
V.Marion (36:07) Like this morning, I emailed you Jacqueline, I think and the support team in order for it to, for the error that I was having with the task that said that they needed to add the South Carolina login, but it really was an error.
Naomi Denson (36:28) If there was a task you typically don’t need to loop support in on tasks at all. So you could just open the task?
V.Marion (36:35) And leave a,
Naomi Denson (36:37) note here and.
13522744714 (36:38) then our.
Naomi Denson (36:39) team would get an email that says that you’ve asked a question about the.
V.Marion (36:43) Task or provided?
Naomi Denson (36:45) An update, and then they’ll respond in the task directly. Yeah, unless you need like a request stopped something was submitted correctly, you have a question about an open request if it’s if there’s already a task on it, just communicate through the task. The team will get a notification that you’ve asked.
V.Marion (37:02) Oh, okay. But if.
Naomi Denson (37:04) there’s a bug, something’s not working properly, etc, you’re not getting a response in a task. Maybe then you can escalate to support or you can do it directly through the support center. Yeah, I try that.
V.Marion (37:17) That doesn’t work. I can’t stand that support center because it’s just an AI thing that keeps going you in circles. It’s.
Naomi Denson (37:25) it should give you an option to talk to a person at some point, but I don’t after.
V.Marion (37:29) about 15 minutes of going around and around, then they ask if you want. I’m like I don’t have time. Yeah, you can.
Naomi Denson (37:35) Definitely continue to utilize the email method. Just the one that I saw for you. I just went that used to support. I just went ahead and, you know, flagged them if it’s an actual like technical issue or operations question, we’ll let support handle it. But yeah, only going forward after implementation, I plan to officially transition implementation out and then hand over to Jacqueline next week. So after that only like super urgent issues should be.
V.Marion (38:11) Received with.
Naomi Denson (38:11) Jacqueline on it. Otherwise support can handle it all via the email ticket.
V.Marion (38:18) Okay. So only support. Yeah, unless it’s.
Naomi Denson (38:22) something super urgent, then you, can you loop in, Jacqueline and Jacqueline will be setting up weekly or biweekly meetings with you guys as well to connect just like we are now, but more than just a review of the work in progress and questions and things like that?
V.Marion (38:37) Okay.
Naomi Denson (38:43) Any other questions from the team before we drop and give everyone some time back. Are they able to?
17276927774 (38:49) Add more secondary specialties under the professional information I have.
Naomi Denson (38:56) The ticket open for that. Let me check in for the list that you guys sent with the secondary specialties that you needed added. I’m.
17276927774 (39:03) going to plug them in there right now and it doesn’t have breast imaging yet?
V.Marion (39:08) Women yesterday?
17276927774 (39:08) Didn’t have body imaging or abdominal imaging or MSK imaging?
V.Marion (39:13) Yeah. Let me check in.
Naomi Denson (39:15) On that ticket that I submitted because there was a list that someone sent me of secondary specialties you needed added. So I don’t know recall if that specific one they’re.
17276927774 (39:24) under the primary taxonomy, but they’re not under secondary specialty, right? Kind of weird, but I don’t know why it’s under there but not.
V.Marion (39:35) And I was having problems with the other way around… yeah.
Naomi Denson (39:40) Let me,
V.Marion (39:44) also, if they, if we do a task and we put a note in there, what is the turnaround time? Or can we flag it as urgent or anything like that? What a task? Like if I have a task in there and I am putting a note in there like and,
Naomi Denson (40:05) like,
V.Marion (40:07) they haven’t responded in a week? What is the turnaround time for a response in the note supposed to be?
Naomi Denson (40:17) It’s in, let me see.
Jennifer Mikel (40:21) Are they, you’re putting a note in a task, right? Not on the line.
V.Marion (40:25) Correct. In the task note section. Yeah. So, if.
Jennifer Mikel (40:30) we, if you’ve sent a note to us via task, then our, we respond within 48 hours unless it’s so it’s like two business days basically, if not sooner, okay?
V.Marion (40:41) Well, I’m not getting that turnaround. Do you have an,
Jennifer Mikel (40:45) example for me to look at?
V.Marion (40:47) If you go on the main overview screen and… look, I believe it’s dr Alvarez, maybe?
V.Marion (41:04) Okay. I don’t have a screen up anymore, so I can’t.
Naomi Denson (41:08) yeah.
Jennifer Mikel (41:09) It’s okay. I’m just like I don’t see a task for this provider. So, did you put a task in?
Naomi Denson (41:14) That’s right? I see this one Jennifer.
V.Marion (41:23) Yeah. So on.
Naomi Denson (41:24) The, this is a licensing task that’s why you don’t see it? Do you remember? Oh, yeah, this?
Jennifer Mikel (41:28) Isn’t for me? Sorry?
V.Marion (41:31) So, I, yeah, I put that in there. When, what date was that? The, at the, not the 413, the four nine. So it’s been since the ninth, nobody has responded back to me on that. And then I sent another one today. No, yesterday. Okay? Again?
Naomi Denson (41:49) Yeah, things like this is where, you know, you could loop in support or Jacqueline, to flag it to the team and make sure that you’re getting the response that you need.
V.Marion (42:03) Well, that’s what I’m saying like it was from the, ninth, tenth, eleventh, twelfth thirteenth. No, it’s been five days.
Naomi Denson (42:13) We can flag this one, and make sure I, the, you, do we, do, I’m trying to pull it up that I shared at?
V.Marion (42:23) The beginning of?
Naomi Denson (42:23) Implementation that outlines all the processes and things. Let me see where to go.
V.Marion (42:29) So, in this case, if I don’t get a response back within 24 hours?
Jennifer Mikel (42:33) 48?
V.Marion (42:34) 48, I should task, Jacqueline, is that the?
Jennifer Mikel (42:39) Same process for licensing that’s just ours on privileging? I don’t.
V.Marion (42:44) what is?
Jennifer Mikel (42:46) Licensing Naomi? Is it the same?
V.Marion (42:48) This is?
Naomi Denson (42:49) What we have?
V.Marion (42:50) Task completion review?
Naomi Denson (42:52) 24 to 48 business hours.
Jennifer Mikel (42:54) Yeah. Okay.
Jennifer Mikel (43:02) Who’s tracking?
V.Marion (43:03) Those tasks who’s tracking those tasks that aren’t being completed within that timeframe… it should be.
Naomi Denson (43:11) The, the licensing, or appoint it’s whichever operations team created it.
13522744714 (43:23) I have a question on these licensing tasks.
V.Marion (43:26) I see on.
13522744714 (43:27) Hers, it’s for North Carolina and it’s wanting to upload the fingerprints?
V.Marion (43:32) What if.
13522744714 (43:33) they have, what if they have gone and got their fingerprints because it has to be, a ink set and we have already mailed them in. Do we just clear that task?
V.Marion (43:49) That’s.
Naomi Denson (43:49) what I had an email going back with, I think it might have been you, or someone else on the team if you’ve already mailed them in, just leave a note in the task that says these have been mailed to?
V.Marion (44:01) The board or to.
Naomi Denson (44:02) Wherever, and then mark the task as complete so that our team knows to be checking for the results with the board.
V.Marion (44:08) Or… the receiver?
13522744714 (44:12) So, has their application been submitted already to the board?
V.Marion (44:19) They have to,
Naomi Denson (44:19) check, the licensing status, the license request status to see there’s two that are board processing four that are still needing attention, one’s… been completed.
Naomi Denson (44:42) All of those in here?
13522744714 (44:53) Completed? Do they drop off this list? So this is not so overwhelming.
Naomi Denson (44:58) So, once they’re completed. So this list is broken down into buckets. So this is all of the requests.
V.Marion (45:04) These are the ones that are.
Naomi Denson (45:05) In requested that either the profile is not complete enough to work or we’re missing profile information, medallion processing needs client attention. There’s a task on it board process processing and then completed. So you can filter by all of these. It still lives here as completed, but also gets added to the provider’s profile as an existing license?
V.Marion (45:27) So, you?
Naomi Denson (45:28) Can you can sort by the different status types?
V.Marion (45:53) Thank you.
V.Marion (46:06) Sorry, I was on mute talking… doctor. I’m trying to think which one, it might have been dr Boz or dr savigne. I already received their license and… I put updated the thing, but I, it’s still saying like requested and it wasn’t changing. I don’t know if I did something wrong. What do you mean?
Naomi Denson (46:33) You, we requested their license renewal, our team submitted to the board for processing and you received it already. So you added it to the provider’s profile? Yeah, no, yeah, I.
V.Marion (46:46) did, but I don’t know. It still said in the, in their file. Like it, was, it was requested and it didn’t look like, it dropped off any list.
Naomi Denson (46:59) You knew which license it was. I know.
V.Marion (47:01) And I’m like which one was it now? Maybe it was?
V.Marion (47:11) Dr balls.
13522744714 (47:25) Turnaround time when we request a license like this, for it to be submitted?
V.Marion (47:34) Specifically, the,
Naomi Denson (47:34) housekeeping requests will be submitted to the board or mailed to the provider within 10 business days. This does not include the amount of time it takes for providers to complete required tasks.
13522744714 (47:50) Some of these are still requested from four nine, four eight.
V.Marion (47:56) Four seven.
V.Marion (48:07) So, he.
Naomi Denson (48:08) requested this on four eight.
V.Marion (48:14) We go to licenses and see if it’s updated.
Naomi Denson (48:25) Carolina license in here. No?
V.Marion (48:26) No, no, not the North Carolina, it was either Georgia or Virginia.
V.Marion (48:42) It wasn’t then it wasn’t him. Yeah. So the renewal?
Naomi Denson (48:46) Requested, so, yeah.
V.Marion (48:48) No, it wasn’t April one, it wasn’t April one… April.
Naomi Denson (48:54) Thirtieth, expiration.
V.Marion (49:05) Alvarez?
V.Marion (49:23) Yeah, a LV Alvarez.
V.Marion (49:30) Georgia won. When was it due?
Heather Beadles (49:48) I got an email that Alberto Alvarez license was renewed. I got an email from medallion this morning.
V.Marion (49:54) So, maybe, it took a while and it just updated now.
Naomi Denson (49:58) I was gonna say it just.
Heather Beadles (49:59) Came in at like 10 42 or something like that. Yeah.
Naomi Denson (50:02) Vicki, it looks like you tried to update the Georgia license for him yesterday.
V.Marion (50:09) You.
Naomi Denson (50:10) changed it, but yeah, our team, it was done by our team and confirmed this morning to complete the request, okay?
V.Marion (50:18) So, it worked whatever I did.
13522744714 (50:21) Woohoo.
V.Marion (50:25) I went back in there and I’m like my God, I don’t think I’m doing this right? Because it’s not changing. Yeah, if there’s a,
Naomi Denson (50:32) request in process for a license renewal. I would just, you know, our team’s going to be verifying it, we have automatic license verification happening as well. So, you don’t need to go in and manually update these. If there’s an active request in process by our team?
V.Marion (50:51) Well, I was in there, change updating, the actual license because you said you don’t update the actual document. Well, if there’s a,
Naomi Denson (51:01) licensing request in process and we are renewing the license, the team will update the document with the license verification. We won’t. But because they’re actively monitoring the request with the board to come back through. They will add the confirmation and the document in here. Oh, we.
V.Marion (51:17) had that conversation and we said, well, how are we going to get the document in there? And you guys said we had to go back online and look for the document… for?
Naomi Denson (51:29) Licenses that we, you don’t have a request. So you haven’t requested a renewal if it expires and we’re not working it, then you have to update it. But if we’re working a renewal request or a request for?
V.Marion (51:40) A new license, that wasn’t the case. And when we asked the question, the response, so, it was just. , okay. So we figured that out. Okay? We’re almost at.
Naomi Denson (51:53) time. So, the plan is next week, we’ll officially transition over to Jacqueline as your engagement manager and roll out of implementation.
V.Marion (52:05) Okay. That’s scary. But, okay, what was that? That’s? Scary. But, okay.
Naomi Denson (52:12) Jacqueline and Jack will still be around you’ll. Have regular connections with Jacqueline and she will be able to take.
V.Marion (52:21) My place and you.
Naomi Denson (52:21) know, answer questions that you guys have about ongoing work or, you know, retrain as needed if you guys need a refresher, so that’s will be what Jacqueline’s role is after I roll away.
V.Marion (52:38) I want to verify that we cannot actually process… a license or a reappointment or a new appointment or anything like that unless the provider has signed their agreement in medallia, we.
Naomi Denson (52:53) will not, you can submit the request, but we will not do any work on it until they’ve signed their agreements.
V.Marion (52:59) Okay. Even if somebody said something about, they will be worked, if they were 85 percent and I didn’t understand.
Naomi Denson (53:06) So, licensing requests require the provider’s profile to be at least 85 percent complete and attested to go into our intake team. Okay? I.
V.Marion (53:15) thought it had to be, I think the confusion was somebody just thought it was 85 percent and then you guys would work it, but it’s not.
Naomi Denson (53:23) 85 percent.
Naomi Denson (53:29) Thank you. That’s what I thought.
V.Marion (53:34) All right, ladies, I do need to.
Naomi Denson (53:35) Drop for another call but we’ll see you next week. Okay. Thank you.
13522744714 (53:40) Thank you.