Transcript
Rae Tompkins (00:00) good morning. Good morning. Thanks for being flexible this morning on our time adjustments.
Nicole Lasick (00:06) No problem.
Rae Tompkins (00:09) How is everything.
Nicole Lasick (00:11) good. How are you? Let me see here. Oh, there we go. We’re doing good. It’s.
Rae Tompkins (00:19) almost the middle of like middle of March or April March. Yeah, I feel like it’s going too fast.
Nicole Lasick (00:26) It sure has, how was your vacation? It?
Rae Tompkins (00:30) Was good. We went to disney for Easter, so it was crowded and hot but isn’t it always so.
Nicole Lasick (00:40) Oh, Sam’s, working on getting on here. Okay. Yeah, don’t rush.
Nicole Lasick (00:51) Only two things that I want you to check on for me. Yeah.
Nicole Lasick (01:03) Bye. Maybe only one thing like that. Two things. Okay?
Nicole Lasick (01:17) I’ll go ahead and get started, Dan’s, getting on here.
Rae Tompkins (01:20) Yeah, there he is. Let me, let him in. Good. Hi, Dan. Hi.
Dan Leamon (01:26) Sorry about that. I’m working on a little project and got carried away.
Rae Tompkins (01:29) That’s okay. No worries.
Nicole Lasick (01:32) Okay. I have two providers that I have questions on. Okay. The first one is Sandra murphy.
Nicole Lasick (01:43) Had some issues with a couple tasks that they had for her, but now it looks like there’s professional history gaps possibly holding it up. Okay? See ya.
Rae Tompkins (02:16) Help if I could spell her last name, Sandra. Murphy. Let’s see. Yeah.
Rae Tompkins (02:29) In the request queue.
Rae Tompkins (02:39) Three attempts made. Looks like we.
Rae Tompkins (02:47) Want to give me the details of the task?
Nicole Lasick (02:50) Let me try the other few. It was a certificate of insurance issue… and we got that fixed. But now I think it’s saying there’s professional history gaps?
Rae Tompkins (03:15) We got the task figured out. Yeah, now it’s.
Rae Tompkins (03:24) work history validation, missing a work history gap explanation?
Rae Tompkins (03:34) I don’t.
Rae Tompkins (03:41) see where we’ve made any attempts to get… the gap explanation?
Nicole Lasick (03:46) Am I wrong? But are these gaps back in the eighties?
Rae Tompkins (03:50) Yeah, it looks like and,
Nicole Lasick (03:52) they’re only like two month, three month gaps work.
Rae Tompkins (03:56) History gap was from March 20 23 to April 20 24. There’s no actual gap of greater than six months. So, I think that the platform will still show you there’s a gap, but that’s not something we’re holding the file back for, but just taking a peek at this. I see that everything’s complete. So, let me get with the team to see what else is holding this file back, but that work history shouldn’t be a reason. Yeah. Okay.
Rae Tompkins (04:27) Is that?
Dan Leamon (04:28) Related to work history being held up? Is that what I heard?
Rae Tompkins (04:31) Yeah. So I think what’s happened was the system flags gaps, but whenever our team is reviewing it, they only take into account gaps of six months or greater. So in this instance, it was not applicable. The system still might be flagging it, but it shouldn’t be the reason the file is being held up. So I’m going to clarify with the team what’s holding this file back and see if we can get a push forward to you.
Dan Leamon (04:52) Okay. Yeah. There’s a lot of nuances with that, but you have to really look at it and kind of know it’s moving forward. So I get it.
Nicole Lasick (05:05) The second one is Jacob Jaco, J a C o… this was, and I thought that I had gone through this. This was a task. It was a certificate of insurance. No, maybe it wasn’t it was the Kentucky temporary license issue… and I think it’s still an issue, but his pretty sure he has a permanent license for Kentucky. I’m not sure. I mean this is, this was submitted back on March fourth. I want to say.
Rae Tompkins (06:01) License is in caqh. Sorry, I’m just reviewing the notes to make sure I can kind of follow what’s going on here. We have three attempts for this provider for the verification of their Kentucky state temp license. I think you had responded, we have an active license, yeah.
Nicole Lasick (06:15) I may have even emailed you about this when they were, we were having a lot of Kentucky temporary license issues, but then they have their actual license and they were still flagging everything because they couldn’t verify their temporary license. But the file is still sitting here and I think it needs to go be moved to ready.
Rae Tompkins (06:39) Yes, I knew that name sounded familiar. I just looked in our system and I had flagged that to our tech team note from valor in regards to a license test into admin. Why are we concerned about a temp license that expired in 20 21? Looks like our product team was… working on a verification to exclude non expired licenses and packets. It looks like that update was pushed. So let me get back with the cred team to resync this file. So what happened as we configured, we’re not going to hold files back for expired licenses anymore. We’re only going to push active just so we’re not holding those files back. But it looks like that update was made the week before I left. So the team just didn’t get a chance to resync. But now that that’s been configured as a product solution, we should be able to just push it straight forward.
Rae Tompkins (07:42) Yeah, perfect. Just reconfirmed that, that’s we’ll get that one pushed.
Nicole Lasick (07:47) That’s all I have.
Rae Tompkins (07:49) Awesome. Do you have anything?
Dan Leamon (07:52) I think we’re good, right? Yeah, I think we’re fine for now. There was a correction you guys did a while ago or I noticed it, remember. I said I can email, it goes back. I don’t know who knows months ago, but like it would, maybe, I think this is with you like, well, this is with you and somebody else. But like it’d be like a full page of explanation and then it wouldn’t go over to the second page.
Rae Tompkins (08:23) Yes, for npdb?
Dan Leamon (08:25) Yeah, yeah. So this time I reviewed it, I didn’t have any issues with that. Oh, good. It went over to the second page. So, perfect. So that was, that’s resolved, which is good. So.
Rae Tompkins (08:35) Yes.
Dan Leamon (08:36) So, checkmark. Awesome.
Rae Tompkins (08:38) Good to hear it.
Dan Leamon (08:41) Okay. Well, thank you very much. Yeah.
Rae Tompkins (08:44) And thank you guys so much for your flexibility this morning. I appreciate it. Oh.
Nicole Lasick (08:47) Yeah, no problem.
Rae Tompkins (08:48) Alrighty. I’ll circle back as soon as we get those files pushed forward.
Nicole Lasick (08:52) Okay. Sounds good. Perfect.
Rae Tompkins (08:53) Thanks, everyone.
Nicole Lasick (08:54) Thank you. Bye bye.