Transcript
Illeen Becker (00:00) good morning, Jay. Good morning. How about? Good afternoon, Jason. It’s Shandell and Eileen, can you tell we’re working on some government stuff I’m like for the ftca application. I’m like my brain is fried.
Jason Zednick (00:15) Yeah, you can’t. You can’t turn the clock back on me like that. You can’t.
Illeen Becker (00:19) I know I’m like what the heck?
Jason Zednick (00:22) You’re gonna put so much day ahead of me instead of behind me?
Illeen Becker (00:27) I’m gonna run real quick to the ladies room, but I’ll leave you with Eileen. She’s in here with me.
Jason Zednick (00:33) Sure. Hi, Eileen. I’m here. How are you today? You?
Illeen Becker (00:43) Know, I’m okay for a Wednesday, lots of busy work here. How about you?
Jason Zednick (00:47) I’m doing all right, also, quite busy. Yeah.
Illeen Becker (00:52) Yeah, it seems like it just keeps coming. I.
Jason Zednick (00:55) Know that is, very true.
Illeen Becker (00:59) It doesn’t seem to go anywhere.
Jason Zednick (01:01) But it keeps coming. Yeah. All right. Well, oh.
Illeen Becker (01:10) Is this the one that Selma wasn’t going to be here? Yeah, Jessica was going to be here. Selma won’t be here. Yeah. Hi, Jessica. Hi. You want to go ahead and present while she’s in the outhouse… there?
Jason Zednick (01:31) Yeah. We can begin. I was going to wait but like no worries. So I’m not coming in strong with anything today. Let me ask y’all what questions you had. Well.
Illeen Becker (01:48) Our thing still going on is, did you find anything out about the privileging with your people?
Jason Zednick (01:59) No, I haven’t had the chance yet to review like the materials Janelle had sent to sort of assess on my own. I mean, I think it’s really ultimately a swope… question. Now, I did reach out to my counterparts, you know, internally to be like, hey, this is where swope’s head at is on this privileging question? Do you have any like context that is important for me to know? But unfortunately, like this week, they’re just not available. We.
Illeen Becker (02:38) Had a meeting last night about this… ftca thing and credentialing and that type of thing. And one of our VPS was there and she just said she was going to try to figure out how to do this so that Bedelia would work faster, but I thought maybe she would reach out to you or maybe they’re waiting for you to reach out to us?
Jason Zednick (03:04) Yeah, no, no, I haven’t heard anything from anyone. And then internally, it’s just, I just haven’t had the opportunity to like connect with my team… because I just don’t know like what the intention was and whether it was determined beforehand that this was necessary or if it was just, yeah… if that was the thinking but it turns out it’s not like that’s a different conversation. Yeah, I.
Illeen Becker (03:35) Have a feeling that when they went with medallion or made the decision, we didn’t really have a credentialing specialist here at all. And then come, you know, August or roughly when they gave it to me, I hadn’t done any research yet. So, my guess is by then they’d already, you know, signed the contract and everything because they brought me on kind of about the time that I think like the second meeting with Naomi is when I got brought in.
Jason Zednick (04:12) So I’m.
Illeen Becker (04:13) sorry, I don’t know what just happened to my voice. It just sounded like I was crying all of a sudden. Yep, I’m crying over this.
Illeen Becker (04:25) Yeah. We don’t have any movement. I think I’ve had four out of the week. I think I’ve had four, maybe six by now.
Illeen Becker (04:34) I got a couple since we started this morning, reaching out to me, but I think I’ve got six more that have gone on. We’re going to get Latimer, that’s seven. So, veris, that’s eight. So, I think we’re down maybe 10 from what we had last week, but it’s a slow process and some of them, the only reason that’s working is because I need them credentialed by five six. So we’re getting close to time. Yeah. Well, they’re recredentials, they’re doctors that are recredentials, got it. And you said two weeks, right? I’m sorry, you said two weeks minimum on the recred?
Jason Zednick (05:21) What do you mean? Two weeks as in two?
Illeen Becker (05:24) Weeks notice that it’ll take you two weeks.
Jason Zednick (05:26) To do the.
Illeen Becker (05:28) File.
Jason Zednick (05:30) I don’t recall saying that, I mean, if we have the request already, then, you know, the goal is to do it as soon as we can, but it does get prioritized by due date. Well.
Illeen Becker (05:45) You had them in your recred, but they were on hold because the files weren’t done. So, what I did is I did the ones that I could yesterday and I put a provider task in there to please look because of the dates will be different.
Jason Zednick (06:04) Hold on. Let me pull… up your account. Let me take a look. Who are we, what’s an example, someone we’re talking about?
Illeen Becker (06:16) She’s thinking, hold on. Let me look here. Yeah… where’s my list? I have to check the list for that. Okay. Let me get into me so quick. I think I have it there. There was, well, I think one of them was Shelby Lester. One of them was a doctor.
Illeen Becker (06:52) Hold on one second.
Jason Zednick (07:00) Okay. Yeah. So, Lester you?
Illeen Becker (07:02) See my provider tasks I put in there?
Jason Zednick (07:16) Hold on one moment… because we.
Illeen Becker (07:20) Got one. Malachi is the only one of the three new people that we have epson, olinger.
Illeen Becker (07:37) And Jason, if you’re meaning to share your screen, you’re not.
Jason Zednick (07:41) Oh, I wasn’t but, I can, oh, okay. So, I see Shelby like that’s. Fine. She… looks good. Just needing… the agreements to be signed,
Illeen Becker (08:02) I reached out to her.
Jason Zednick (08:03) Yeah, but everything else looks great. When you say tasks you put in, can you tell me see?
Illeen Becker (08:08) Up at the top where it said, add a new task. I sent tasks on the other two that I put in that. Are they’re done? And we needed them to be, re, because they were on hold. They were in your privileging on hold. I don’t know if you add a new task, does that go to the provider, then I thought it went to them. I don’t think so. Does it, Jason, I don’t know did?
Jason Zednick (08:36) You do it for Shelby or?
Illeen Becker (08:37) For someone else. No, I did it for the two doctors that you had?
Jason Zednick (08:41) What was one of the names?
Illeen Becker (08:43) Hold on. I’ll pull up medallion real quick. I’ll have to look… the memory. We’ve had too many names today. Yeah, we’re going through 800 and some files. So our brains are fried.
Jason Zednick (08:57) I definitely understand that.
Illeen Becker (09:04) And hopefully, at some point, this will, I think George Burrus is one of them because I got his driver’s license and he’s done now?
Illeen Becker (09:23) Colin’s still in here. I just, I thought I took him out.
Jason Zednick (09:31) Okay. This is you.
Illeen Becker (09:33) Yeah. So, does that go to you guys or that actually goes to the provider?
Jason Zednick (09:38) It goes to the provider. So you cannot task us.
Illeen Becker (09:44) Oh, I thought that’s what I was tasking you about?
Jason Zednick (09:47) No, no, no, never mind. You can task the provider.
Illeen Becker (09:51) Well, yeah, they’re done. I mean, he gave me his driver’s license and I told him he was done now. So, so you just have to mark it complete. Yeah.
Jason Zednick (10:01) Yeah. Here here’s, what I want to do. Yeah… everything.
Illeen Becker (10:06) Is completed. I did his history and all of that yesterday.
Jason Zednick (10:11) Here, I’m going to come out of that… view because when I’m looking here, I.
Illeen Becker (10:18) Can, okay. Well, now, I know.
Jason Zednick (10:21) I thought I,
Illeen Becker (10:22) was asking you to do it because, when… I invited one time, I put a task in there and I thought that went to you too, but evidently, not, yeah.
Jason Zednick (10:35) Now, once it was like marked complete, but it would have to be marked complete. Like we wouldn’t do that, then our team would look at.
Illeen Becker (10:43) It, yeah, because these are all on hold due to the other one was on hold from February. I can’t believe it.
Jason Zednick (10:50) Was that the only task on George that you did? Yes?
Illeen Becker (10:54) Just to let you know that we needed to go ahead and get him going, he probably wouldn’t mind getting that memo.
Jason Zednick (11:02) Yeah, actually, hold on. Let me go back. Yeah.
Illeen Becker (11:04) So, then he’s still got a bunch of tasks that we have to mark complete. Is that right?
Jason Zednick (11:09) Yeah, that’s for the privileging file, the appointments file, yeah, for the credentialing?
Illeen Becker (11:20) I.
Jason Zednick (11:24) we should be working on it now when I take a look, okay?
Illeen Becker (11:29) Because I went through and when I got ready to, yeah, yeah, we’re working in the privileging over on the side when I highlighted, there was a couple gaps that was missing in his work history.
Illeen Becker (11:41) So, I did a caqh and fixed those as well, even though they didn’t show up, in… the regular, his regular account, they showed up when I got ready to over on the side. When I hit the little three buttons, it was like there’s some more to do… so, I would, you know, put the gaps in and fix, I fixed everything that I could.
Jason Zednick (12:05) Who is the other one that you had?
Illeen Becker (12:08) I knew you were going to hold on a minute.
Jason Zednick (12:13) That’s so many names, I know.
Illeen Becker (12:17) As I fixed yesterday… well, Shelby, Lester’s not, and Otis Latimer, we’re finishing those two. What about Zara?
Illeen Becker (12:36) Is she done… 100 percent Z a R a, oh, yeah.
Illeen Becker (12:43) She’s well, she’s all done, but it says there’s tasks there, but she’s done, but the delineation of privileges and stuff that’s not her. But, yeah, she’s done as well. I think she was on hold since February because she just didn’t quite understand what she needed to do.
Jason Zednick (13:05) Yeah. So all of the tasks for Zara, because you can see like there’s the task type and it tells you what it’s what… service it’s for? Yeah.
Illeen Becker (13:21) So, is this something you’re able to go ahead and re credential her now or do I have to do it manually?
Jason Zednick (13:27) No, the credentialing, if there’s a?
Illeen Becker (13:30) Okay. It should be going then. Okay. Yeah, she was on hold due to not complete or something.
Jason Zednick (13:37) Yeah. If the profile wasn’t like complete and, yeah… and… attested to, then we wouldn’t stop, but I can see that this one is like, okay, the app was completed on the fourteenth, which is great. So, we’re gonna, you know, move forward and complete this credential file. Yes. Okay.
Illeen Becker (13:57) So, then Jason on her because I do more of that, trying to fill it. I mean, Eileen’s filling a bunch out now as well, but I’ve done more so when you clicked on her though, under her overview, there were still a bunch of tasks that said appointment next to them. Does that mean we need to go in just so that they stop showing up on our list and hit complete?
Jason Zednick (14:25) No, I wouldn’t do that because I don’t want to, because right now we have a request that… for.
Jason Zednick (14:43) For a reappointment for Zara, which is what those tasks are related to. So, if you mark it complete without doing it, my appointments team is going to look at that and be like, but you didn’t do it like they don’t have… what we need to do is we need to come to a decision on whether we’re going to actually proceed with these or not. Oh.
Illeen Becker (15:10) It’s a privileging, not, oh.
Jason Zednick (15:14) And the word privileging and appointments are used interchangeably here. They mean the same thing for our.
Illeen Becker (15:20) Purpose. Oh, okay. Sorry, when you say pre credentialing, you say privileging, right?
Jason Zednick (15:24) Well, we say both, right?
Illeen Becker (15:27) Yeah, yeah.
Jason Zednick (15:28) So, privileging and appointments are the same. Credentialing is something else. Yes. And then enrollment is also something else. So that’s the terminology.
Illeen Becker (15:39) What do you call when they need to be re, credentialed in two years?
Jason Zednick (15:46) No, I’m sorry, run that by me again.
Illeen Becker (15:48) So we credential me in 24 and I’m coming up on my re, credentialing day in April of 26 this month. What do you call that? Re, appointment? Because we call it credentialing? And then they get re credentialed every two years. So, what’s that?
Jason Zednick (16:17) Credentialing? I mean, that’s what it is, it gets a little confusing though because it is a very similar process to the privileging or appointments as well. I mean, they’re both just checklists where we verify data. It’s just different sets of data.
Illeen Becker (16:35) Right. Well… yes and no. So when we re credential somebody, it’s basically the same points… of verification that we do for credentialing for lips. Yes. So that’s why I’m like, so when we re credential somebody in two years, it’s the same points of verification as when we credentialed them initially.
Jason Zednick (17:13) Yes. Yeah, that, yes.
Illeen Becker (17:16) I’m getting all the same reports.
Jason Zednick (17:19) That’s awesome. So, what we have is we have like a credential is like, you know, the first time the initial one, right? And then you’ll see it will say re, credential when it’s okay, you know, every two years or whatever the key is.
Illeen Becker (17:38) Okay. I just didn’t want it to be, I was not wanting it to be called privileging because the privileging is taken care of when we credential, and when we re credential that’s the part that we need to verify, we’re not, yes, not going to pay for that in the future or do it in the future, but I haven’t had a meeting on my side with essence, but she was on when I was explaining it last time two weeks ago to you, so.
Jason Zednick (18:07) Correct. Yeah, that, those are completely different things. So, all of the credentialing every two years is all under this sort of credentialing.
Illeen Becker (18:15) Credential and re, credential. Yeah.
Jason Zednick (18:16) Those are both the one process. The privileging is a completely different thing. Yes. Well.
Illeen Becker (18:22) You go back to Zara’s file because I think her, you had her down that she was due back in February but she hadn’t finished things. So I need to know because remember, we talked about when you go back in there and try to change the last credentialing date, it goes away. Is this something I’m going to send to you? Because right now we have people that they’re late. So they’re going to get credentialed, may fourth or sixth? And I need to go in there and put down that they were credentialed by us on may sixth. They’re, re, credentials that’s right? So that all of our stuff matches with our ftca and everything, is that, what I’m going to tell you? I think he said send you a file. Is that what you told her a couple of weeks ago, we get through this, send you the file because you have to update the upload, the dates. Yeah, they disappear for me. So I knew he had to do it. I didn’t know, I could remember how he wanted it. Okay?
Jason Zednick (19:36) I think, yeah. So I, if we’re processing the file. So like Zara’s file, we’re going to record the… approval date… you know, like five four on whatever day it’s approved in the system. And I’m going to show you that’s.
Illeen Becker (20:02) the day that you call it credentialing?
Jason Zednick (20:06) Yeah. I’ll show you I’ll show you this outcome date. So these are approved, right? And they were approved for 10, so that’s what we’re going to record as.
Illeen Becker (20:15) The.
Jason Zednick (20:16) date now that’s if it goes through… you know, our process like here, if you have someone that went through a separate process that we don’t have, and you just need to give us the date of when that happened. Then you can give that to me and I can load that, but I can’t change this date once we’ve.
Illeen Becker (20:38) well, that makes sense because that’s the day you finished. Okay. So then when she takes it to committee, isn’t there somewhere where you then put the committee date because isn’t that the actual date it just comes out as approved, it’ll just send it to me and then I approve it on the committee, right?
Jason Zednick (20:59) There. Yeah, once it’s approved here, it’ll… record the day of whatever that day was that it was approved. So.
Illeen Becker (21:07) That will be your, that’s my day that I have to make sure that I go in there and do that on the same day because I can’t do it the day after. So, I’ll just on five six. I have to go in here after our meeting and mark these. Okay?
Jason Zednick (21:22) Exactly. Yeah. Okay.
Illeen Becker (21:23) Yeah, we don’t have that many. We might… at some point but not today. Yeah, once we figure out who all is or is not going into medallion, then we may have a different issue, but, yeah, we’ll figure that out.
Jason Zednick (21:42) Yeah, exactly. And then if there are people that you’re like the records aren’t in, medallion didn’t process it, but you want to get it in there and be like, we know this happened. These are the days I can do that. Yeah, that’s fine. I can set that. Yeah.
Illeen Becker (21:59) Okay. Just wanted clarification on that because this may happen a little bit here.
Jason Zednick (22:03) Yeah. No, yeah. And I’m very keen on that. I want to make sure I want to get to a place where… you know, what’s in medallion is true to what, you know, internally and it’s an accurate record.
Illeen Becker (22:19) Yeah, it would be real helpful for everything that’s what we’re doing with what we’re doing now is we’re trying to match everything and I want medallion to match it as well. Yes, because that way you’ll go out a month or two ahead of time and start because, you know, they’re going to be up for recredentialing.
Jason Zednick (22:34) Exactly. Yeah. And then, you know, it’s not totally hands off but you can think about it less because, you know, it’s all lined up and it’s all happening. Yeah.
Illeen Becker (22:43) That will be a great day.
Jason Zednick (22:45) Yes, yes, it will.
Illeen Becker (22:46) We will get there. We will get there. Maybe no.
Jason Zednick (22:49) We, will, we absolutely will. Yeah. So, yeah. So great work on getting, you know, those providers’ data closer… to done if you can just get those agreements that’ll be the last bit for. I forget her name, the first one like that. Yeah. Any other immediate… troubleshooting questions that you had?
Illeen Becker (23:21) I don’t have any more today. Me, neither. I don’t have any either.
Jason Zednick (23:25) And then, yeah, we just need to sort of separately.
Jason Zednick (23:34) Work with our teams to come back on the privileging thing and figure out what the path forward. Is there? Yeah, because, you know, if it is determined that well.
Illeen Becker (23:45) It.
Jason Zednick (23:46) Turns out you actually don’t need it internally. Y’all are comfortable with the credentialing process serving being sufficient to that purpose then, you know, there’s opportunity to like, hopefully, I can talk to my team internally and we can say, all right, well, let’s like repurpose those dollars, let’s get them somewhere else. How.
Illeen Becker (24:07) soon, do you think that can happen? I’ll just tell you why I invited nine people last week when I found they just weren’t in there. They were master social workers and things like that, and I invited them and I’ve gotten a little bit of conversation saying, what do you want my married date for? You know, I don’t want to tell them I was born. So, I just thought, you know, I don’t think they’re going to finish very fast. If we can take some of that out of there. I just tell them leave what you marry if you’re not comfortable giving it, just leave it, but that’s just going to prolong things.
Jason Zednick (24:47) Yeah, you know, I think.
Illeen Becker (24:54) If.
Jason Zednick (24:57) I think that’s the right approach because if, as long as their profile, right is at the 85 percent or whatever, if.
Jason Zednick (25:10) It’s something that we need for the appointments, we’re going to like create a task for that. And if we want to hold on those, that’s fine because we know like, hey, we might not actually need this. Let’s not ask people to do it if we don’t think it’s yeah.
Illeen Becker (25:24) Because that’s really going to, yeah, because they just have so many questions.
Jason Zednick (25:28) Yes. Yeah. And.
Illeen Becker (25:28) I understand them totally. I mean, I do.
Jason Zednick (25:32) And then like on my side, so, my sort of account, your account manager, Amy, she’s on her honeymoon and I think she’s back next week and so that’s why I’m hoping to sort of connect with her and be like, hey here’s, the situation like let’s review and see what our options are. So it’s on the sooner side now, but I just have it this week because she’s out.
Zoom User (26:00) Okay.
Jason Zednick (26:01) Yeah, cool.
Zoom User (26:03) Hey, Jason, this is Thelma did you have anything for us? I sent you an email and I copied Eileen and Janelle as well from the blue cross and blue shield.
Illeen Becker (26:14) Oh, is that the kmap one?
Zoom User (26:17) Blue cross and blue shield?
Illeen Becker (26:18) Okay. Sorry, Thelma we’ve been doing ftca application today.
Jason Zednick (26:26) Yeah, I do see that. I did see that email. I have not read it yet.
Zoom User (26:40) So from the billing standpoint, when they’re entering and I don’t know for sure because I sent Janelle C, an email about this as well. So I’m not sure if who’s doing the caqh information, if it’s the providers, if it’s our department, swope, or medallion… but whoever’s matched or whoever’s putting in the other locations for the facilities, they’re not matching. So the facilities have to match the mpi numbers, if that makes sense. So, it’s kind of like what you’re doing for us from a provider standpoint. So the caqh has to match it. So if we’re using a northland address, we can’t use swope central’s mpi number because it doesn’t match.
Jason Zednick (27:31) So like.
Zoom User (27:33) the example that they used was Kayla Schaefer, and Janelle and Eileen, you all can go in caqh information or the application and review for yourself because I don’t have access to that. But her locations aren’t matching the mpi numbers for blue cross and blue shield. So a lot of the companies are pulling the caqh information for enrollment purposes. So all that information has to tie together. Okay?
Jason Zednick (28:03) Here, let me share.
Jason Zednick (28:09) So,
Jason Zednick (28:14) your email, when it came through, I just want to sort of show you what like… this is sort of what came through. I’m not sure what all this is. I did get the top part discrepancies, and that part makes sense, but I do have the attachments. So when I’m looking at this swope, health beltin, are we saying that this mpi… down here… does not match this location… to… npi?
Jason Zednick (29:08) Oh, Thelma, you’re on mute if you’re who’s.
Illeen Becker (29:11) fixing that. If we find out like blue cross says that’s not matching, is the provider going in there and fixing that? Or are you guys going to fix it?
Zoom User (29:20) Sorry, I was on mute. So the one six eight number that belongs to swope central. So that number should not be on there. So whatever address you use your staff and I’m saying your staff because I looked at the other example and someone from medallion did this credentialing… I mean, not credentialing the caqh application. I don’t know if they just updated. I don’t know what they did on there. I should say that, but the mpi numbers should always match the facility.
Jason Zednick (29:56) Yeah, that makes perfect sense to me. I don’t know why it wouldn’t let me pull up and.
Zoom User (30:02) Janelle. I mean, Eileen, to answer your question, that would be something that you, Janelle and medallion would have to talk about because I don’t know.
Illeen Becker (30:10) Okay. Yeah. And normally, we haven’t had caqh access, but now that we have their information in medallion, the ones that we do, we can go in and update like I’ve gone in and updated several cois just because the provider normally keeps their caqh updated. But yeah, I have gone in. If I have their login, I can go in.
Jason Zednick (30:42) Yeah. Are.
Zoom User (30:44) you saying that you could go into medallion or the caqh application? I?
Illeen Becker (30:49) Can go into the caq application if.
Zoom User (30:51) I.
Illeen Becker (30:52) have their medallion or medallion? If I have their caqh logins in?
Zoom User (30:58) Medallion? Okay.
Illeen Becker (31:01) So, I have gone into a few caqhs and updated things like if it said their Coi was inaccurate, like we get something from blue cross or symplr or somebody saying their Coi is not updated. I can go back in if their logins are in medallion, which we have been trying to get them all in there. But Jason, is it something new that you’re asking us to put? Because we’ve got every provider’s every location for someone in Missouri? They’ve marked them all. Are you making us go back in there and ask for primary? Now, I’ve sent some of them. I had to go look them up and I had to go in there and answer, yes. Under primary. Is that linked to this in any way?
Jason Zednick (31:52) I’m not sure. I’m trying to understand where in these screenshots. Thelma.
Jason Zednick (32:04) I’m just not seeing the mpi.
Zoom User (32:08) Well, on that one, they didn’t put the mpi. So you’re correct? So the first, oh, would.
Jason Zednick (32:13) that be.
Zoom User (32:13) The.
Jason Zednick (32:14) organizational mpi there that’s so.
Zoom User (32:18) You’re looking at two different things. So the screenshot that the first screenshot that we looked at was from the caqh application? Yeah.
Jason Zednick (32:25) 100 percent. Yeah.
Zoom User (32:27) So, that would not be on the screenshots that I sent you from blue cross and blue shield, but they verified the caqh application.
Jason Zednick (32:39) Oh, okay. So, blue cross is saying like, hey, we went to caqh, you got these weird numbers here. It’s not that was put in the application. Okay? That makes sense.
Zoom User (32:47) Yeah, it just wasn’t matching.
Jason Zednick (32:49) Yeah. Okay. Yeah. I don’t know why. I mean, this mpi… is listed on the location in medallion as a secondary additional address, but I don’t know why they would put the mpi here. It’s not listed at all. Like that. Doesn’t make sense to me. Yeah.
Zoom User (33:18) So they only should have on that one, they only should have listed the mpi for Belton not Belton and swope, I.
Jason Zednick (33:28) Agree 100 percent. Okay. Yeah. And then to answer the question for… Janelle and Eileen, yes… medallion does update caqh… for your providers, provided, that… is a service that we’re performing, provided one thing and I’ll show you where it is.
Jason Zednick (33:58) Provided the ceqh… management box… is checked. So if that’s checked, then we do, oh, well, yeah.
Illeen Becker (34:11) Password password.
Zoom User (34:13) So, if it’s not checked, then you don’t do it?
Jason Zednick (34:16) Right, right. It has to be checked for it to like go to the cues for the team to make sure it’s updated every 90 days or however often it is.
Zoom User (34:22) So, and this is more of Janelle’s area. And Eileen’s not mine. But I do know that Kayla Schaefer was updated by medallion. So, the ones that you have updated within the last 90 days, can you go back or put in a task for someone on your team to go back and make sure that the locations match the npi number? And Janelle correct me if you don’t want him to do this? Because no, I.
Illeen Becker (34:49) Absolutely. Do. I was saying cuss words over here because I never heard that I needed to click that box. We will have that box clicked as soon as our ftca application is done.
Jason Zednick (35:04) Yes. Yeah. I will flag it for them. And then, yeah, I’ll be like, hey, let’s audit these. Let’s make sure that.
Zoom User (35:14) we’re not and swope won’t, get charged from you going back to find any errors or anything?
Jason Zednick (35:21) Right. No, no, no. It’s not like that. There wouldn’t be any separate charges. Yeah, it’s just,
Illeen Becker (35:26) Jason, if we mark that box, are they going to get a task, then that says they have to go in and give you permissions.
Jason Zednick (35:33) Yes, if we don’t have their login credentials on file, we will ask for it and task for it. Yes.
Illeen Becker (35:41) But you’ve already got that in your attestations that’s one of the attestations that they’re agreeing to. That’s. One of the four things they have to attest to.
Jason Zednick (35:51) It’s not the username.
Zoom User (35:53) And password?
Jason Zednick (35:54) Yes, it is, but it’s the username and password as well because that’s how we get in to make the updates on their behalf.
Illeen Becker (36:00) Right, right. But most of them that have done the attestation, I’ve already made sure that their username and password is in there. If it’s wrong, then we’ll get a task. We’re not going to get a task on each of them.
Jason Zednick (36:13) No, no, no. If it’s already in there, then no, we won’t. It’s.
Illeen Becker (36:16) one of our attestations, yeah, but I see a lot of them want to go in there over here. It’ll say you need all these attestations. And then over here on the right hand side, it’ll say you need caqh signatures as… a task. It’s one of the attestations. I don’t know you’ll have to show me that because it’s one of the attestations. Yeah, I agree. But I just wondered if we marked those boxes if they would all of a sudden get a task saying now they have to, because if it’s included, they can’t go out without the attestation of caqh. But when I go in there a lot of times on the need, all these, you know, attestations need to be signed, blah blah. And then on the right hand side, it’ll say you need a signature for caqh… you would think it would be all one thing. I don’t know. I don’t think I’ve seen that. So we’ll look into it. Okay?
Zoom User (37:14) But the.
Illeen Becker (37:15) boxes will definitely be checked and then we’ll figure out who doesn’t but you guys usually already tell us if they don’t have the, you guys already ping something to their caqh because you do put in there if their logins are not correct, that has been a task because I have reached out to different providers to get their caqh login. So, I do know you guys must ping it even though the box hasn’t been checked but you must not update it, but you must ping it at some point. So I will go check.
Jason Zednick (37:51) Yeah, I will. Yeah. Okay. Yeah, Thelma I will flag… that to that team. I’ll ask them to review and make sure they’re not doing that. Okay?
Zoom User (38:05) With the email that I sent you yesterday, it kind of detailed everything that we talked about for blue cross and blue shield. So, I don’t know if you still want to have a meeting tomorrow to discuss it or I… mean, we can if you want. And I can actually do a application for you. So you could, you know, take screenshots or I don’t know how you want to do it,
Jason Zednick (38:33) Can we still meet? Yes. And then if it doesn’t take very long, that’s fine. Just give me the opportunity to like wrap my head around whatever it is. So.
Zoom User (38:46) When we meet tomorrow, it will be not unless Eileen and Janelle wants to join, but it will not involve any of their parts like the caqh or anything like that because I’m not over that piece and I don’t do that part. Yeah.
Jason Zednick (39:04) That’s fine. But if there are parts of that would be them that were communicated to you, like just let me know and that’s fine. And I can make sure anything I need to, you know, work with Janelle and Eileen on, I can. But just so I have sort of a full picture that’s.
Zoom User (39:22) all okay. Yeah.
Jason Zednick (39:25) So, you’re saying everything is in the email, BCBS, caqh, and provider enrollment that email has.
Zoom User (39:33) It has like five things, but then it has like six and seven, just making sure that the information is accurate when you all do it, making sure that we don’t get charged for you reworking those tasks to make sure that the caqh locations are correct for the facilities and the mpi numbers.
Jason Zednick (39:58) Here, I’m not seeing all that in here. So I just want to share my screen again real quick.
Jason Zednick (40:09) So, I have like this piece on application type, right? Oh, and then I have this.
Zoom User (40:19) Okay. I just resend it because I’m not sure what all that is.
Jason Zednick (40:21) Yeah, exactly. That’s why I was a little confused there. Yeah, resend it. I’ll take a look. Okay? And then we can talk tomorrow if I have any questions or anything.
Zoom User (40:31) Okay. Janelle, and Eileen, did your email come through? Okay? About the blue crossing blue shield or have you looked at it?
Illeen Becker (40:37) Oh, yeah.
Zoom User (40:38) So, I’m not sure what happened to yours, Jason, but I resend it.
Jason Zednick (40:42) I’m lucky. I guess I’m lucky your system’s.
Illeen Becker (40:43) fancy. Yeah.
Zoom User (40:47) And I think I added Jessica on there as well. So she’s my backup for provider enrollment.
Jason Zednick (40:53) Yeah, yeah, definitely. Cool. All right. So.
Zoom User (40:59) Janelle and Eileen. If y’all, want the invitation, I can send it to you. Okay? As I say, it’s pretty much provider enrollment. So you won’t do those pieces.
Illeen Becker (41:09) Well, thank you anyway, but not this time. Okay? Thanks for that ftca, for rehearsal for I’m doing the training one and the credentialing one. And I’m like, huh?
Zoom User (41:21) Okay. Our.
Illeen Becker (41:23) Brains are fried. Thanks. Jason, really appreciate it.
Jason Zednick (41:26) Yeah. All right. Thank you all. Appreciate your time chat more soon. All right. Bye bye.