Transcript
Valerie Lewis (00:00) hey, Sherry?
Sheri Prouty (00:01) Hello?
Rae Tompkins (00:11) How’s it going?
Sheri Prouty (00:14) It’s going.
Rae Tompkins (00:15) Has it warmed up any for you?
Sheri Prouty (00:19) Yeah. We’re in the seventies, but it’s kind of icky.
Rae Tompkins (00:21) It is like 84 here, 84 85. It feels like July. I’m already over it.
Sheri Prouty (00:28) I think it’s so… we’ve been up and down in the last several days our.
Rae Tompkins (00:36) Last call you mentioned, I think you still had snow, right? Well, that was Sheena. Yeah. Oh, Sheena.
Sheri Prouty (00:41) Yeah, because I live in Oklahoma, so, I’m at 70.
Rae Tompkins (00:44) Five a little warmer.
Sheri Prouty (00:45) Yeah, 75.
Rae Tompkins (00:50) I know. Hello.
Rae Tompkins (01:11) I think we’re just waiting on our side for Nico to join. We can go ahead and get started. A couple of things I wanted to review with the team, val, per request, first agenda item, behavioral analyst wanted to see what your thoughts were there from our last call, just some context on what we’re doing internally. So, we’re verifying the board certification for behavioral analyst. We’re verifying the license if they have one in that state that requires them, because not every state is issuing that behavioral analyst license, but wanted to see what you wanted to discuss.
Valerie Lewis (01:58) Hey, Ray. Give me a few minutes. I’ll be right back. Somebody’s knocking on my door. Hold on. I’ll be right back. I’ll be right back. That’s okay. No rush.
Sheri Prouty (02:08) So, these bcbas. Is that what you’re talking about Ray or what she asked about?
Valerie Lewis (02:12) Okay. Yeah.
Rae Tompkins (02:13) On our last call, I, yeah.
Sheri Prouty (02:16) I wasn’t here. I was out.
Rae Tompkins (02:17) She mentioned something about behavioral analyst verification or certification. So, yeah.
Sheri Prouty (02:24) So, all bcbas should have a certification?
Rae Tompkins (02:27) Yeah, they all have certifications, but they don’t all have the license correct?
Sheri Prouty (02:31) And specific states have the license. Yep.
Sheri Prouty (03:10) So, while we’re waiting on val to come back, I have a couple questions if you don’t mind, yeah, of course. So…
Sheri Prouty (03:22) sorry. Hey, I was just gonna, I was gonna ask about the reporting and stuff, but go ahead with the bcba since we started.
Valerie Lewis (03:29) Okay. So, for the behavioral analyst, there is another certification that identifies on if they had a doctorate, so it’s like a bcba slash D certification… that they can get. Are, we, are, we, as in medallion, yes, are you identifying?
Rae Tompkins (03:55) If.
Valerie Lewis (03:57) it’s just a regular bcba or a bcba D when you send that back to us or because we’re not sending you our specialty, it’s kind of identified as that in our system. But if you see the D and that’s a different board, well, it’s the same board but a different process, right? To verify the D, right? I just want to make sure you’re verifying… that, right? But I don’t know if caqh has the D on in their specialty as listed because it’s a higher level bcba and one of our markets. I can’t think of which one right now wants us to separate them?
Sheri Prouty (04:40) It’s Florida.
Valerie Lewis (04:41) Florida. Thanks. And so if we’re because we’re not sending you the specialty, so, you know, it’s a D because that’s what they’re telling us. I wonder how are you telling us which one you verified? If they have the slash D dash D… that?
Rae Tompkins (04:58) Is a great question. Let me confirm with our ops team whenever we’re pulling that. Do you know, val, and I apologize for having to ask you this, is it the same portal that we’re using to do the bcba and bcba slash D? Is it the same search or are there two separate searches? I?
Valerie Lewis (05:16) Think it’s the same search. You just have to click on a different link to verify the D and Sherry, keep me honest.
Sheri Prouty (05:23) So, it’s the same website. You just have to click on bcba D or bcba.
Rae Tompkins (05:29) Because I’m looking at.
Sheri Prouty (05:30) The, yeah.
Rae Tompkins (05:32) I’m looking at the bacb. So the behavioral analyst certification board website right now and it looks like there’s a bcba and then you click on that, and then it’s also. So, I wonder if you look up a bcba D, if the results pull under bcba, but let me confirm with our ops team. If they’ve seen that before, are we utilizing, you know, capturing that information? I can definitely follow up I.
Sheri Prouty (06:00) Think, if you search the bcba D, it’ll pull the regular bcba but not the opposite, not.
Rae Tompkins (06:05) The other way around, okay?
Sheri Prouty (06:06) Yeah, I could be wrong, but I think, I mean, because that makes sense to me because it’s a higher level, it would pull a lower level too. And I say that because when you pull a bcba that was also an rbt which is a registered behavioral technician, it will show that one is expired under the bcba, which is the higher certification?
Rae Tompkins (06:24) My next question being, do you have an example of a caresource certification provider that would be a bcbad? That way our team can look up that… cred file we completed to see if we captured, do you happen to know one off the top of your head that’s in the caresource network that we can kind of use as like a testing name? Yeah.
Valerie Lewis (06:48) We should be able to pull that up for you, okay? Because we’re classifying it in our system. So we should be able to find one. Because.
Rae Tompkins (06:56) The only thing I fear is if we’re using caqh and the caqh isn’t capturing the doctorate part, our team is using the bcba search. And if it’s a separate search and not capturing the other fields, that our team also wouldn’t have any visibility into the doctorate part of it because obviously, like you said, we’re not currently capturing a specialty. It’s not coming over via caqh. And then it’s a separate search that we may not be utilizing. So I just want to see if we can get a name. That way we can kind of investigate what it would look like moving forward to make sure we’re capturing it. Yeah, we should be able to find.
Sheri Prouty (07:39) one real quickly, okay?
Rae Tompkins (07:44) I appreciate it. There you go Sherry.
Sheri Prouty (07:47) Put one.
Rae Tompkins (07:47) In the chat. Yeah, I just had it. She’s quicker than me quick. I love it. Perfect.
Sheri Prouty (07:52) Well, when y’all were talking, I was tapping.
Rae Tompkins (07:56) Perfect. I’m going to throw this name on the agenda and I’ll share it back with the ops team post call and I can keep the team updated. I appreciate it. Sherry, do you want to go ahead with the questions you had? And then we can kind of jump back into the agenda?
Sheri Prouty (08:12) Yeah, that’d be great. Okay. So, I noticed that while I was out, the reporting had changed on the medallion platform… and the report that we were using previously, that had the ready dates… and the created dates in process.
Sheri Prouty (08:33) All that information is no longer available in one report. It looks like they’re now split… the ones that are in intake and they don’t have dates in them… because we used to use a summary report and now it’s split out by like in… progress request, completed request. I’m not sure which one we’re supposed to be using or which one is similar to… what we were, what was there before I.
Rae Tompkins (09:07) Think you were utilizing the provider summary report?
Rae Tompkins (09:16) And that should give you cred status. When they were created. It’s a lot of information, but I think it.
Sheri Prouty (09:25) Is, yeah, it is a lot of information, state license that’s.
Rae Tompkins (09:29) is that too much?
Sheri Prouty (09:32) So, can I share my screen real quick? Yeah, of course.
Rae Tompkins (09:35) Okay.
Sheri Prouty (09:38) Of course. I don’t have, I… think it says this one. Okay. So when we went in before we went into analytics and we’d scroll down and it just had, I think it was provider summary and it was further down here. And so when we did that one… which we don’t have it anymore. So when we did that, it gave us everything we needed who it was when you received it, what status it was in, if we had an at clean date when it was ready, if you archived it or not all that information. And so now with these new ones, she and I were looking through them. And this one says these all say terminal which I’m not sure what terminal means because I don’t think we ever got that definition… from a previous meeting. I don’t know what terminal means. And then if you go up here, it does have the different statuses. And only thing in there is a requested date, there’s no ready date, no app, complete date or anything. When I export, it just has these. So that’s not helpful because we need to know when it was ready for our, so I can bump it against our data.
Rae Tompkins (10:57) Can you do me a favor? Can you pull up that provider summary? The next tab?
Sheri Prouty (11:02) And when I was, I just said that one opened, it’s got Dea. It’s got all their information in it. Like Dea, is it active? Hang on? I’m just waiting still.
Rae Tompkins (11:11) So, I think the idea and the separating them out in the cred thing, cred tab was to kind of alleviate some of the information that was populating in that one big packet. Each queue in the credentialing tab is downloadable. So, is there?
Sheri Prouty (11:31) I mean, this is so much more data than what we need. Yeah, right now, I mean for bumping anyway.
Sheri Prouty (11:42) Is there value in? Go ahead, sorry?
Rae Tompkins (11:45) Well, yeah, if you download this one, it may be just a quick solution to just delete the unnecessary fields once it’s downloaded. But I also wonder if just utilizing the credentialing tab and just filtering ready request and closed would give you the same information because the, all the dates would be captured there as well when it was marked ready, when we received it.
Sheri Prouty (12:12) On this tab. Yeah.
Rae Tompkins (12:14) So, all these tabs are also exportable… to excel. So here, it gives you when we reviewed the application, when it was marked ready, when it was requested, the… type of provider?
Sheri Prouty (12:30) Okay. And is this all stat? Is this all statuses though like termed archived or terminal archived?
Rae Tompkins (12:38) Yep. So the closed queue will capture any files that were archived, the ready queue. So.
Sheri Prouty (12:44) There’s no one stop shop though. So we’re going to have to download all of these, combine them and then figure it out. Is what I’m hearing let.
Rae Tompkins (12:52) Me confirm back with the team who updated this analytics page. I think that may be the solution or utilizing that provider data summary and just removing the fields that don’t apply.
Rae Tompkins (13:08) Okay. But I can reconfirm to see if there’s another solution.
Sheri Prouty (13:14) Yeah, that would be helpful. Yeah, it’s not downloaded.
Rae Tompkins (13:20) Okay. Yeah, I’ll definitely follow up and let me, I think I had previously looked up what terminal meant? I can’t find it in my notes. So I’ll make sure to get a clarification for you what that means. Yeah.
Sheri Prouty (13:32) Because I don’t know if that means termed or, you know, what does that mean for us? Yeah. And then I just want to let you know I was looking at the emails or the email that you sent with the providers that… you had stated that they had the wrong state. So, so as I was looking through these, several of these have already been completed and sent back to us. Dal, simmer… the R was left off. So I had to look it up and figure out which one it was. But it said can only advise on Kentucky license. This was completed and sent back to us as an issue already, as is Griffith, which there’s an o in the last name, but I had looked that one up and it was Griffith that’s already been completed and sent back to us. Justin persky, has already been sent back to us as an issue. Heather, are?
Rae Tompkins (14:27) You just calling out names? Cause I’m.
Sheri Prouty (14:30) just, I’m just calling off of the email. Yeah. And what I have been able to look up so far and Sean stickley as well. We just got him back on 413.
Rae Tompkins (14:40) So, this is, I just copy and paste this directly from our support team. They’re funneling this information once they get confirmation that. So Sean stickley, let me look him up.
Rae Tompkins (14:55) So, previously the team wasn’t archiving these. It looks like they did archive Sean stickley. All of these should have been active requests and request queue because we weren’t archiving incorrect states anymore because there was the issue that we were doing that too often when there wasn’t a solution in place. So any of the ones that were archived, I apologize. The team has been instructed not to do that until we find a more long term solution. Look up Matthew burkett.
Sheri Prouty (15:32) I hadn’t gotten to that one yet.
Rae Tompkins (15:34) Yeah. He’s also closed. I apologize to make you review this list when the majority of these were already archived, but my understanding was that the support team was not doing that anymore.
Sheri Prouty (15:46) Yeah, I think some of them were already archived but I just wanted to double check, I’ll go through and make sure we have them all. Like Gregory carpenter. We had two of them in our system. So I had to figure out which one it was, if they, if you send these in the future, can you provide an mpi number? Absolutely. Yeah, because with the common names, I’m not going to know which one for sure. I want to make sure I’m reviewing the right one. That would be very helpful.
Rae Tompkins (16:14) Yeah, absolutely. And.
Sheri Prouty (16:16) Then my last comment is I was, as I was looking through these, some of the call notes and I know that we had talked about this in a previous meeting as well. Is the format that we need for ncqa is we need a group name, who they talk to, phone number, and all that information. And I found one recently. I think it was Dow semmer. I want to say that the format that we agreed to that you sent out was not being used. There was no group name on there have no idea who they tried to call to. They didn’t get a, they didn’t get a contact or they didn’t get in contact with them, but I still don’t know who they called. So we don’t know who we need to call, if that makes sense and that we can confirm that it was the group. Does that make sense that we make sure that we work reached out three times to the same group?
Rae Tompkins (17:02) Yeah, yeah, absolutely. So this file, I?
Sheri Prouty (17:06) Think it was downsummer. Yeah.
Rae Tompkins (17:11) Yeah, I see the archive note reached out to provider regarding the disclosure question issue, including two follow ups and made one phone call. But the question is who did we call?
Sheri Prouty (17:19) Right? Got a phone number, but no group name, so that we know who to follow up with once we get it back, once we review it.
Rae Tompkins (17:28) Okay. Yes, spoke to operator call, got transferred, but… yeah, absolutely.
Sheri Prouty (17:37) That’s all the questions I had. Thank you. Yeah.
Rae Tompkins (17:42) All righty. Let me re, share agenda… here. I’m going to jump ahead just since we’re on the topic of reporting. So the state flips the future state is that once we receive confirmation that we have the incorrect state on file support team should not be archiving those and they should be sitting in the request queue. Unfortunately, those files will start aging, but we wanted to have the conversation of how to support future state. So, Sherry, I apologize that list had already been sent to you incomplete, but any moving forward should still be in the request queue and not sent back to caresource as an archived file?
Rae Tompkins (18:28) With that being said, has the caresource team had an opportunity to review the contiguous states document that was proposed on our last call on how we can support the state flips moving forward?
Rae Tompkins (18:49) I thought we, Sherry Sheena.
Sheri Prouty (18:52) Sheena sent the contiguous states. I thought.
Rae Tompkins (18:54) So, well, she did, this was our proposed solution based off the contiguous states. We discussed it live on our last call and I had provided it in our call follow up val the documentation that our product team put together on how we can work… to fix it moving forward. Yeah, I’ll take a look and send it back. Sorry that’s okay. Yeah.
Sheri Prouty (19:17) And I wasn’t here so sorry, I didn’t know.
Rae Tompkins (19:20) That’s totally fine. Yeah, if you don’t mind reviewing it, letting us know your thoughts. It was just our proposed solution on how to possibly fix that moving forward. It’s just, you know, if caresource sends us a contiguous state, we kind of look around to make sure update their request. That way it’s a workable file for medallion. But as you review, if you have any questions, let me know, and I’ll put it back on our agenda for next week so that we can kind of continue conversation. Yeah.
Valerie Lewis (19:46) Move it to the bottom, right? So if we have enough time, let’s review it and talk through it, right?
Valerie Lewis (19:51) Because waiting on me to open it and read it might be a longer delay and we really need to get these fixed. Okay? Yep. So we can come back to that one.
Rae Tompkins (20:01) Okay. For credentialing contacts… the current process now is if we receive confirmation from a credentialing group that they’re no longer associated, we are emailing credit escalations, and this is just a process outline to make sure we’re capturing all the right information. We’re sending you the name, mpi, the group and the message no longer associated. If the provider has more than one contact, we will remove the first contact that states are no longer with their group, and continue outreach to any subsequent contacts. But if the provider only has one contact on file, we receive that confirmation, they’re no longer with the group. We’ll email caresource and archive the file. Does that process?
Valerie Lewis (20:47) Confirm archiving the file, we will still get a packet back, identifying it as like… a term file or incomplete file or something. We’ll still get a record back that file is archived. Is that correct?
Rae Tompkins (21:06) Nico, I’m gonna bump you on this one. Any.
Niko Byron (21:10) Archived file should have, I just want to make sure the only reason an archived file would ever not have a partial packet associated with it is if it was in the scheduled state and then it was archived, but I don’t think that should ever be a problem for… this organization just because we import all of your like scheduled re creds are basically just like, you know, if a re cred is like beyond the start date. So the start date is like 120 days before the credentialing deadline. If, for some reason like let’s say you had one that was like two years out and it got archived.
Niko Byron (21:45) There would be no packet associated with it because we didn’t even try to credential it. If we hadn’t even started on it, I think it would still come back via the CDT however, but it would like, it would just have the lines associated with it in like the provider file. There wouldn’t be anything in some of the more credentialing specific files because there was just no verifications even attempted to be performed.
Valerie Lewis (22:06) And to confirm it’s coming back as a risk on the CDT, correct? Yeah.
Niko Byron (22:11) It would be in the risk file. Yep. Okay.
Valerie Lewis (22:12) That’s fine. Okay. Yep. We’re okay with that process, perfect.
Rae Tompkins (22:16) Just wanted to make sure if there’s one archive in, you know, email caresource, if there’s more than one, delete the incorrect group, continue outreach until, you know, we can get a completed file sent… to caresource. But I appreciate you confirming. Let’s see. I know we’ve been kind of jumping around here on my agenda, but just… a general question, we noticed that there were a lower initial volume than previous months. Is there less initials coming through caresource currently… or have we noticed a change in what we’re sending over?
Valerie Lewis (23:01) From an initial perspective of what we send you, correct? We have not noticed a change. It still seems like it’s a lot Sherry, are you?
Sheri Prouty (23:10) No, I don’t know. I mean, we just weren’t updated with initials. So yeah, I don’t know why it would be less, but unless it’s just a timing thing from month to month, you know what I mean?
Rae Tompkins (23:23) Yeah, no, absolutely. It was just something that was flagged as we were kind of reviewing it. It looked like it was less than previous months. But if caresource isn’t noticing a big shift in inventory, then we’ll just keep trucking through what’s sent to us.
Sheri Prouty (23:35) Yeah. I mean, it does fluctuate from month to month. So, yeah, absolutely. And you’ll notice in the summers, it will get heavier as people graduate. So, yep.
Rae Tompkins (23:45) Perfect. Let’s see. Obviously July fifth was a Sunday. So wanted to confirm that return date for the July re creds. Is it okay if we shoot for seven six? Which is that Monday?
Valerie Lewis (24:00) Yep. Okay. That’s fine. Perfect.
Rae Tompkins (24:05) There was one request that had come through for Whitney Rowe to flip her states. Unfortunately, the re cred deadline for that file is 619. So it doesn’t give medallion, you… know, a long enough window to process. So wanted to flag that back to caresource to see if it was possible to have that one processed in house. So what?
Valerie Lewis (24:31) Do you mean it was, so, did you process it? It was archived.
Rae Tompkins (24:38) Yes, and it was requested to us to re, process with an updated state. But it looks like it’s a re cred with a deadline of 619 and with the incoming, right? Right? But.
Valerie Lewis (24:51) When was it sent back to you to do Sherry? Was, are you that’s a re cred? So when would we have? When would we have, I got to say my words, right? Sent that back to flip this?
Niko Byron (25:04) Isn’t archived yet? Also just a heads up?
Valerie Lewis (25:06) Yeah, it’s archived because we have it in a one 30. So that’s why I’m just trying to figure out, when did it come back? Because we have it in a one 30 since the end of March. Yeah. So, sorry?
Niko Byron (25:17) We, we have not archived this yet. It’s still in the request tab for us. It looks like.
Rae Tompkins (25:22) Yeah, I didn’t archive it until we flipped it. No, you don’t have it back yet. It’s in the request queue.
Valerie Lewis (25:28) No, we have it back.
Sheri Prouty (25:30) Is this Whitney S or Whitney N?
Rae Tompkins (25:34) Whitney Rowe?
Valerie Lewis (25:36) Okay.
Sheri Prouty (25:36) I have two… but I need to know which Whitney, I have two of them. I have a Whitney N and a Whitney S, what’s the mpi number?
Niko Byron (25:44) Oh, I see there was, it was closed and then there was another request we received. So that’s why you got it back?
Rae Tompkins (25:50) Whitney S, Rowe. We.
Valerie Lewis (25:52) received it. Again, it was returned. A packet was returned from medallion for that one.
Rae Tompkins (25:56) Yep. And then we got confirmation from Sandra brown. She and I had sent me an email on April ninth. So in between our calls to flip this provider… yeah.
Valerie Lewis (26:09) Because we wanted you to stop outreaching for it, that’s what that’s where our problem comes in at, right?
Valerie Lewis (26:14) So we get filed back that you stopped, but you’re continuing to outreach for licenses to these groups. That’s why we sent that one. Not that we want you to flip the state. We want you to stop outreaching for asking for the licenses in the state that they’re not in this one is an issue because you’ve already sent this packet back to us. And so that’s why we sent you an email. I think I remember me and Sheena talking about this one that’s why we sent you the email just to show that we got this one back and you’re still continuing to outreach to this group for the license that they’re not practicing in. So, can you stop?
Rae Tompkins (26:51) Yeah, no. The email from Sheena said, can this provider be updated to Kentucky… right? So, stop.
Valerie Lewis (26:57) Outreaching? Okay?
Rae Tompkins (26:58) Yeah, I’m sorry, that just wasn’t clear. I thought she meant for us to flip it, but,
Valerie Lewis (27:02) I can provide.
Rae Tompkins (27:03) An update that there is a product solution that has been rolled out that whenever a file is archived, it automatically stops outreach. So that’s great news for caresource. Whenever we receive that confirmation, we’re archiving a file either because of state imported issues or credit contact issues. It automatically stops the caqh outreach. So we should see way less of that, you know, contact abrasion where they’re kind of getting frustrated. That has been a big product release. But since Whitney row has been, it… should not be reworked, correct? Belle, just to confirm. Okay, correct? Sorry, I had asked Sheena for confirmation if there should be a secondary license added. And she said no. So I assumed she meant it needed to be reprocessed with a new state. So I’ll just make sure to.
Niko Byron (28:01) Yeah. So should we, I guess, go ahead, Sarah?
Valerie Lewis (28:04) Sarah nagle, we’ll be clear on the instructions going forward as well. Okay? I appreciate that.
Niko Byron (28:11) So, we do have two, like we do have that one archive request that you did get back and you have the file for. But then we, it looks like she was re, requested with a June re cred date.
Valerie Lewis (28:24) Yeah. She has June re cred date. Okay?
Niko Byron (28:27) So, there is an open request in our system for her that is not archived. Like we have two requests because once you archive, you can re, request essentially. So she came back through our system. Somehow, I’m not 100 percent sure she was probably imported on a later universe import. Do we want to archive that one as well or?
Valerie Lewis (28:46) We’re still within our time for June, right? So you can work that one because the one you sent back is incomplete. So, if we can complete her for just Kentucky, only Kentucky, wait.
Niko Byron (28:57) Yeah. This one does have a secondary state of va, whereas the initial one only had Kentucky.
Valerie Lewis (29:06) Yeah. Hold on a second. Let me look her up real quick. One moment. Please. I could tell you which state to do this.
Sheri Prouty (29:11) For she has both, but she has both licenses, but she’s in Kentucky.
Valerie Lewis (29:16) No, I need to look in look and streamline and see what lines of business that she has, Sherry to know she might have West Virginia. And if she does, then they need to look at the Virginia one. If you don’t mind, please, ma’am. Well.
Rae Tompkins (29:29) We did for the initial email that was sent, we outreached for a Virginia Dea. And that’s when we received a confirmation from Sheena to only update the provider in Kentucky because they were not licensed in Virginia. Okay?
Valerie Lewis (29:42) So, this is kind of okay. So, are we talking Whitney S or Whitney N, Whitney S is West Virginia, which means she would have a Virginia license. However, she’s also a nurse prac. So she may not have a Dea and Dea is not required. So, I just want to make sure we’re talking about the correct provider here.
Niko Byron (30:04) I’ll just, I’ll throw the npi into the chat. Okay? Thanks, it might help us out. Yeah.
Sheri Prouty (30:09) If it’s Whitney S, she’s only practicing, it looks like in Kentucky.
Rae Tompkins (30:15) And that was the initial request. She doesn’t have, she.
Valerie Lewis (30:17) Does not have West Virginia lines of business. Well?
Sheri Prouty (30:21) It’s still spinning on my side. I’m just looking at the address. Hang on. I’m trying to get it to work.
Valerie Lewis (30:27) So, it’s Whitney S, and,
Valerie Lewis (30:35) she, her address is Kentucky, but do they have West Virginia lines of business for that? And if so.
Sheri Prouty (30:43) It’s still spinning. I,
Valerie Lewis (30:45) need both Kentucky and Virginia.
Niko Byron (30:51) That’s the one that it’s set for, so.
Valerie Lewis (30:54) Yeah. Hold on a second. Mine isn’t even spinning. It. Just don’t come back with nothing Sherry.
Sheri Prouty (30:59) Mine’s just spinning. Okay. I mean, I got a result for her and it said her address is Kentucky. I just can’t get the other screen to open. It tells me what lobs she has.
Rae Tompkins (31:10) It’s just in.
Sheri Prouty (31:11) La la, land. So.
Valerie Lewis (31:13) She has West Virginia. So she would be just in Kentucky. She has West Virginia line of business, but Virginia borders as well, but just do Kentucky for her. Just do Kentucky. So we.
Niko Byron (31:28) would have to archive and flip that if we want to do that, which we can do, but do you think that credentialing for Virginia would cause any issues?
Valerie Lewis (31:39) It has a Virginia license. So I’m not sure why, well.
Sheri Prouty (31:43) Her virgin license expired in 20 23, but it may be active still if.
Valerie Lewis (31:47) We send her over as West Virginia. I know how we sent her over because she has.
Niko Byron (31:52) Virginia. Yeah.
Valerie Lewis (31:55) And she has regular Virginia and Kentucky, so hold.
Niko Byron (32:00) on, we can archive and reset it for just Kentucky if we want to, like, I can do that right now, but it is going to come back again as an archived file in CDT, and then again as a complete file eventually, if that’s not an issue, then happy to do that.
Rae Tompkins (32:14) Yeah. So there’ll be three records for Whitney?
Niko Byron (32:16) Yeah. I guess the other thing to consider is the recred deadline is within two months so I don’t know how that works in terms of when the return date would be. Yeah.
Valerie Lewis (32:25) So the return date would be the month prior. So you’ll still have 30 days to get this done for us.
Rae Tompkins (32:30) Okay. So.
Valerie Lewis (32:31) If you can flip it, Sherry, can you, just when he flips it, wait till tomorrow, wait till Monday and then flip it back to a 160. So when the complete one comes back, it’ll get updated, right? Because right now it’s in a one 30.
Rae Tompkins (32:48) Nico, once you archive it, can, I just re, request it on my end with the correct state since it’ll be already in platform. Yeah, you can always do.
Niko Byron (32:57) Those actually like that’s. How I’ve been doing it every time. I just archive it usually for client requests. I don’t know if that’s what you do as well. Yeah, I can do.
Rae Tompkins (33:05) That, that way caresource, you don’t have to worry about re, importing it with updated states. I can just own flip. I’ll archive it. I can flip it internally to just Kentucky and that way I can get it back in process and I’ll share it with the ops team. That way they make sure that one’s processed.
Niko Byron (33:20) Yeah. For all the re, creds and even a lot of the initials. I’ve just been doing it that way. I haven’t been asking the caresource team to send it back over.
Rae Tompkins (33:29) Yeah. So for Whitney row, no action required on the caresource side. I’ll get that archived re, initiated and with the corrected states… thank you for talking through that with us.
Valerie Lewis (33:45) It’s appreciated. Yeah. So if you’re holding it for a Dea, you’re right? She only has a Dea in Kentucky. So just go with that one. Okay. Perfect. Yep. But then again, she’s a nurse Pratt Ray and Dea is not required for us. So I just want to keep, you know, I know, keep, you know, if you’re pending and not reaching for a Dea why it’s not required, right? So keep that in mind as well. But go ahead. Let me.
Rae Tompkins (34:11) Reach out to figure out why outreach was occurring for something that’s not required but I’ll make sure that it’s flipped the right way and that we can continue processing quick question… just on a general provider that we’re processing. So we verified medical school. The residency was not completed until June 20 26 or hasn’t been verified because it’s not going to be completed. We have met the ncaqa requirements by verifying highest level. But since our system is flagging, there’s a residency that hasn’t been completed. Would it be okay with caresource to just mark that as issue and push it to ready? Or do you want that sent back as a risk file in archive? Since we can’t verify that residency because it hasn’t been completed yet and you.
Valerie Lewis (34:58) just sent it back as a risk file and complete it. You’re done with verifying what we need you to verify, right? I just want to make sure we’re understanding, right? We want you to follow ncaqa requirements. But if you’re unable to verify something to meet it, you’re still sending it back to us as incomplete. So even if it’s pulled, right? And we’re showing you it’ll, show that you followed ncaqa guidelines but was unable to meet because you’re missing this PSV. So you sent it back to us as incomplete. Why do we have to archive everything?
Rae Tompkins (35:36) Why can’t we just get it? No, we don’t okay.
Valerie Lewis (35:38) Because you just said that, do you want us to archive this? No, I want you to send this back to me as incomplete and complete it on your side or, you know, out of your system and send it back to me as incomplete because you were unable to verify the residency due to the providers not completing it… and Nico.
Rae Tompkins (35:56) I may need your help figuring this out. Can we send a file to caresource as ready but incomplete or does our only option is archived and complete?
Niko Byron (36:07) Because.
Rae Tompkins (36:07) we can send it back as ready and issue, but we’re flagging the residency to bring your attention like we’re sending it to the ready queue. We’re giving you the file back. The residency has been bypassed. It’s marked issue because it’s a future completion.
Valerie Lewis (36:22) Date or we can.
Rae Tompkins (36:25) Archive the file incomplete because we haven’t been able to finish it. So that’s kind of our two options.
Valerie Lewis (36:30) So.
Sheri Prouty (36:30) Val, could you send it back to us as an issue file and note that the residency has not been completed, and when we pick it up instead of incomplete?
Valerie Lewis (36:38) Yeah, that’s fine. That’s fine. Perfect. I mean.
Sheri Prouty (36:45) They’ve done everything they can do. It’s an issue. Okay?
Rae Tompkins (36:50) Yeah. The verb is.
Valerie Lewis (36:52) Just destroying me. So that’s fine. Yeah.
Rae Tompkins (36:55) So, it’ll be, it won’t be in the closed archived. It’ll be in the ready queue sent back like every other file that’s clean, but the residency will be bypassed and marked issue. That way. We’re bringing your attention to this. It was bypassed because it hasn’t been completed, but everything else on file is clean, does it?
Valerie Lewis (37:13) Come back as a risk or clean? See now, I’m back to that. So, is it going to come?
Niko Byron (37:16) Back as a risk, right?
Valerie Lewis (37:17) That’s what I’m asking Ray. Is it going to come back as a risk on our risk CDT or clean in our clean?
Niko Byron (37:23) CDT, it’ll be a risk if it’s missing, which it would be.
Rae Tompkins (37:27) But just not closed in archived. Okay. This is when I lean on Nico for the technical part of it. Okay, perfect. Let.
Valerie Lewis (37:38) Me back up for a second. So, Nico, for you. How is it identified in your system as an issue? It could be ready, an issue or could it be a clean, an issue? How would it or anything that’s an issue will be identified as a risk? How is that set up in your system?
Niko Byron (37:57) That’s correct? Anything that’s identified that has an issue will be identified as a risk?
Valerie Lewis (38:02) Got it. Okay?
Rae Tompkins (38:09) Alrighty. Nico, did you want to review the error report that you had flagged via email before we jump into the contiguous states?
Niko Byron (38:17) Yeah. Good idea. Ray. Let me pull that up here. So it looks like the majority of the issues were duplicate requests where we already had something in process. This is the wrong file. So.
Valerie Lewis (38:37) Yeah. I got it up. The duplicate requests. I’m okay with, if you could just answer the question that then does that mean that, what is it’s duplicate to one that is in process or that has already been processed, right? Like I just want to make sure that these aren’t falling out.
Niko Byron (38:55) Yeah, that’s a good question. I believe it should be one that is in process at all times? Okay. Go ahead. Sorry, no, go.
Valerie Lewis (39:05) Ahead so that I was okay with. I just wanted to make sure that for the duplicate requests, it is confirmed that dr Lewis you identified as duplicate is still in process in your system. Maybe we sent it before. I don’t know how it or if they were duplicate on the list. You just picked one and started that process when we sent it over to you because we did send dupes, we did send different cred contacts… I see.
Niko Byron (39:40) Yeah, I think it would not. So this, it’s funny you bring this up because we’re doing some work right now to adjust the API that I use to import these providers, where right now it does actually update some stuff. So those cred contacts might’ve been updated, but we’re working to like make it so that it’s create only because that’s caused a lot of issues for some other reasons. That being said, I did see that there weren’t a lot of multiple cred contacts providers that were provided for this like this latest recred… batch.
Valerie Lewis (40:14) Okay.
Niko Byron (40:16) It looks like for, I picked up the first one here for Susan abbott. We had a recred for her in June seventh. This is one of the duplicate requests for let’s see, yeah, for Ohio. And then she came back again as a recred for July in Ohio. So different… recred dates, but we had already processed her as a recred for the previous month. So I think it’s mostly going to be stuff like that where there’s a slight mismatches on maybe the recred date or things along those lines. So.
Valerie Lewis (40:58) She’s a June, so you’re right? But then she also has a July date. So we got to look at that, but question to you then. Okay. So you, so you already… yeah?
Niko Byron (41:08) She’s already processed, she’s been marked ready and she should have showed up as I’m trying to see what her status was here. Yeah, she did. Yeah, she was a risk file and the file was completed in April ninth. So a few days ago.
Valerie Lewis (41:23) Okay. Yep. I’ll have Sheena take a look at that when she’s back, yeah?
Niko Byron (41:27) So, the main ones I think to look at or to like I’m curious about what we should do here is, so the majority like I said, are this duplicate request, but there is some that were unprocessable due to, you know, let’s see what some of these were. There’s only seven of like the entire of the 200 or something that I sent back. Yeah, where the email address might not be valid or the secondary state might not be valid or something along those lines. Do we? Sorry go?
Valerie Lewis (41:54) Ahead. Let me, let me ask you a quick question, Nico, sorry to cut you off. Yeah, I looked at these, but now my question to you, is that from a secondary state perspective, why does it have to be case sensitive? Because that’s what one of these was kicked out, right? Instead of capital. I capital L. I had capital, I, lowercase L, right? Like are we saying that? I guess I would need to know these fields, like does it have to be case specific?
Niko Byron (42:18) Yeah. I mean, the API like this is something that I could do in the middle where like area where I could capitalize, make sure everything that comes in is capitalized. I could fix that right now actually for us. But the API requires it because it wants like a defined state code. So that’s why it threw the error. And then like one of them is missing a comma and stuff like that. So for the capitalization, I can change that right now so that’s no longer going to that one line would go through. But I guess because we’re so close on the recred deadline here. Is this something that we want the care source to take over credentialing for these seven or do you want to resubmit these? I guess how do you guys want to handle this? Yeah, I.
Valerie Lewis (43:02) mean, you have until July to send these back to us. So we should be able to flip these back to you really quickly. Like I see some of them with the space. Some of these though, tell me like that’s the capital one, which one do I need to send all seven back to you? Yeah.
Niko Byron (43:15) Some.
Valerie Lewis (43:16) of these say that the cred contact is zero, right on the email or it’s not a valid email, but I’m looking, it is like, some of these are not, I agree. I gotta fix those, but be moody at hsccpa. Com. I don’t see where that is an incorrect email address.
Niko Byron (43:36) There’s on my screen. When I have it, I see like a little special character at the end, it looks like a little question mark with a square around it because I think I don’t have the right? Like got it. So.
Valerie Lewis (43:47) There’s a space. Okay? Because there’s.
Niko Byron (43:49) like a special character for some of them. Okay. Yeah, we.
Valerie Lewis (43:52) don’t see it on our side though. So that’s going to be, I got to figure that one out, but, okay.
Niko Byron (43:56) Okay. It might be a space. Yeah, I’m not sure. Look.
Sheri Prouty (43:59) Like we might just go to the end of it and delete it, backspace or something or hit delete and then remove it now, possibly question mark understood.
Valerie Lewis (44:06) But that got to be something you fix in your system, right? Like I’m not going to be able to trim all of these every time to me.
Niko Byron (44:12) This doesn’t look like a space like this looks like an extra character that’s like… not defined by my excel document. Like, I don’t see this as a space. So, I’m not sure what it is if it’s like pulling a space from a Symplr and that’s converting to some other weird character. So.
Valerie Lewis (44:30) This may be one because it’s the same email. This may be one we need to fix in our system, but this is going to kick out every single time Sherry, can you?
Sheri Prouty (44:39) Chat to me the number?
Valerie Lewis (44:44) All right. It doesn’t give me mpis, it just tell me it’s be moody bar, moody. So hold on to me. Let,
Sheri Prouty (44:49) me send you these two be moody.
Valerie Lewis (44:52) I’ll send them to you. Yep. Yeah.
Sheri Prouty (44:54) That’s fine. I’ll look at them because I’m.
Valerie Lewis (44:57) wondering if maybe they got kicked out before, because it looks like it’s the same email address, same group looks like, right? That’s kicking these out.
Sheri Prouty (45:10) Yeah, I’ll take a look at those and see if I can figure out why, thank.
Rae Tompkins (45:14) You all.
Valerie Lewis (45:16) Right. Yep. So do I, just, how do I send these back to you? You can.
Niko Byron (45:21) Just do it via email that’s fine. And then I can just import them whenever we get them. Okay. You can just say you could even just edit this sheet if you want to and just remove. I mean, you don’t have to remove them. But, if you wanted to just remove the last to last, yeah, that’s three columns.
Valerie Lewis (45:38) Yeah.
Niko Byron (45:38) Yeah. The last couple ones, it’s like the error status code. You also don’t have to, I can delete those. It really doesn’t matter but, yeah, if you want to just edit the things that are appear to be the issues I can take.
Valerie Lewis (45:48) Care of it. Okay? Sherry, can we also send these to Sheena to have her fix these in coreo? Because again, if they’re pulling out like this on the spreadsheet that’s not coreo, forgive me, Symplr so we can get these fixed in Symplr.
Sheri Prouty (46:10) Email?
Valerie Lewis (46:11) Addresses, some of these email addresses are wrong. It’s their spaces. It’s missing a dot com, it’s it.
Sheri Prouty (46:17) Needs to be fixed. Yeah, that’s the one from Nico, right? That?
Valerie Lewis (46:19) We got earlier. Yeah.
Sheri Prouty (46:22) Let me go, mark it so I can go look.
Valerie Lewis (46:26) Ready… you?
Sheri Prouty (46:28) Got this for error report, right? Okay. Yep. Yeah.
Niko Byron (46:31) Sounds great. Yeah.
Sheri Prouty (46:34) I’ve already fixed the one that has moody in it. It just has a bunch of spaces behind it oh.
Niko Byron (46:40) Maybe it is a tab or something a tab character?
Sheri Prouty (46:43) Yeah. It could have been. Just when I do it. All I can see is spaces, I may have to let me copy and paste this out because it is still looking funky.
Valerie Lewis (46:57) Nico, what do you want me to name this?
Niko Byron (46:59) Whatever you want. It doesn’t matter. I’m going to rename it to something probably when I get it. So.
Valerie Lewis (47:04) Okay. It’ll be coming over as book 12 because that’s how I saved it.
Niko Byron (47:12) Sounds good. Alrighty.
Rae Tompkins (47:17) With our last bit of call time, wanted to review the contiguous states document. Sherry, this is the first time you’re seeing this. So let me know if you have any questions. So this is something that our product team put together to kind of scope out the ability to once we get confirmation of providers not licensed in the state, how we can continue working it as a workable file in medallion.
Rae Tompkins (47:44) So this is the information that we received from caresource. It’s a caresource state and then the valid contiguous states. So, Nevada, obviously around it, California, Oregon, Ohio, Idaho, Utah, and Arizona, and then the other subsequent states. So this process is applied when a credentialing con or credentialing request is received from caresource. The caqh import reveals there’s no active license or a provider from direct outreach, confirms they’re not licensed in the corrected states. So during the caqh import, the system cannot match an active license to the requested state in the start work file. We would not archive the file. We would then check the contiguous state. So that table above identify the continuous state group. So if they’re in Florida, we would look to see if they’re licensed in Alabama, Georgia, or South Carolina… the next step would be if they have an active license in one of those contiguous states, medallion would update the request to that state and proceed with credentialing.
Rae Tompkins (48:51) If an active request exists in multiple of the contiguous states, we would update the request to the state that aligns with the provider’s, primary work address or otherwise flag for caresource review. And if there was no active license existing in the requested states, we would escalate to caresource for further review rather than archiving. Step four, update the requested state. And the credentialing request, proceed with all remaining verifications and then note the change in the file for the reason for the state update. Obviously going back to step five, if there’s no active license that can be identified in the requested state or contiguous state, we would flag the file for caresource review, run as many automated verifications as possible. Mpdb, Sam, oig, medicaid, exclusions, opt out mpi Dea document, the states we checked the.
Valerie Lewis (49:44) outcome.
Rae Tompkins (49:45) Coordinate with caresource, Sheri, Sheena, you to determine next steps. And we won’t allow the file to age unattended in the request queue. So that was kind of our proposed solution. Really just getting the request from caresource and then reviewing this contiguous state logic to see if there’s anything that we can do to get it to a workable file.
Valerie Lewis (50:08) Yeah. I have a couple of things. I remember this document now and I think we talked about it before. So those are the contiguous states. I think that’s what Sheena sent over to you, right? Okay. So if you scroll down to the process… so during the caqh import, the system cannot match an active license to the requested state in the start work file, do not archive check agreed. Using the table above, identify the contiguous state groups for the requested state and review the provider caqh profile for any active licenses in those contiguous states. Approved. Okay. This is where it’s step three. If it exists in one contiguous state, update it and keep processing cool. If it exists in multiple… you’re aligning it with the provider primary work history address. But the problem with that is that we don’t give you the address you’re using one on caqh that might not align with the state that the provider is coming in or the address, the provider, the state I’ll go with the state that the provider is coming in to caresource’s network for, right? So if it’s multiple… Sherry, I don’t want to cause any more work for you. Are you okay, Sherry? Because now you’re going to have to look at these, right? That they are using the address that is on the caqh state for that address actually?
Valerie Lewis (51:40) Using the state.
Sheri Prouty (51:42) Only and not the actual address state.
Valerie Lewis (51:46) Yeah. The state they’re using the state? Yeah?
Sheri Prouty (51:49) I mean, I think that’s fine. The team uses the hierarchy and onbase to determine what state they’re practicing in, so.
Valerie Lewis (52:01) Yeah. But if it’s Alabama, they’re going to put it in Georgia, right? That what we send over is based on the entity, not the license. Is that correct? Right? Correct. Right? So it’ll go over as the.
Sheri Prouty (52:16) Entity, right? So let’s just, right?
Valerie Lewis (52:20) So, it’ll go over as Georgia, okay, right? But they are working in Florida, right? But the caqh has Alabama and Florida, but Alabama is the primary, right? Then they per these instructions, if it’s multiple states, they’ll look at the primary but on the caqh. But let’s just say if caqh has Alabama and not Florida, then based on these instructions… they’ll only verify Alabama, not.
Rae Tompkins (52:54) Florida. So, are.
Valerie Lewis (52:55) you okay with that? It comes back?
Valerie Lewis (53:04) So they’re not verifying if it’s active licenses exist in multiple contiguous states. They’re not, it doesn’t appear that they’re verifying all licenses. Am I reading that wrong? Rae that?
Sheri Prouty (53:16) Was going to be my question. If they’re appearing in multiple contiguous states, then they should be, I think verifying all of the licenses in those continuous states if they have them.
Rae Tompkins (53:27) But I think it was, if we identify the provider is licensed in Alabama via the caqh, we wouldn’t have direct visibility if they were licensed in Georgia or South Carolina because we were only previewing the provider’s primary work address. So if it came over via caqh, yeah, if they’re licensed in the states via caqh, so like if we get the caqh import, they list Georgia and South Carolina, we would verify it because it’s coming over via caqh. But if it’s not on caqh, it’s not their provider, you know, primary work history address, then our team would have no direct visibility if they were licensed in those locations.
Sheri Prouty (54:13) So they wouldn’t just go verify if we sent over a Georgia provider, knowing that the continuous states are Florida, Alabama and South Carolina. They wouldn’t just go look for them to see if there’s a license. They have to have something off the caqh to tell them to do that.
Rae Tompkins (54:28) Well, because this whole process is automated, this agents don’t interfere at this point. This is all through the caqh import. So it’s a way for our system to catch up the dates. So our team wouldn’t be necessarily going out to identify it. It would have to be, and I can confirm what that would look like. But I don’t think the team would be going out to check to see if they were licensed there. If it wasn’t accessible. So, can.
Sheri Prouty (54:56) I ask this question. Maybe this is just my not understanding. I mean, I understand what you’re saying. I get that. But when we get the packets back there’s a person’s name tied to every single verification that’s on there, all the licenses and all that, how do they put their name on there and verify it if they’re not doing it? And your system is?
Rae Tompkins (55:17) Well, so the part that revolves around the caqh is background work before the file is completed. So like if we have, if the information provided via caresource matches what’s in caqh, the import is successful, it’s a workable file by our team. But if the caqh doesn’t match, it’s, marked as an incomplete application and it’s not workable by our team. So our team doesn’t start working the files until the information matches up. So in this case, obviously, there will be some manual intervention here to see. We would have to be checking contiguous states. But let me go back to the team and confirm what that would look like. Obviously, if we’re already checking to see if they’re in a contiguous state, we’re updating their request, what that would look like if they have multiple. And I can provide an update if you don’t mind reviewing this internally and providing that question via email just in case anything else comes up as you’re reviewing it. I can also take it offline to review back with our product team and operations to see what that would look like.
Valerie Lewis (56:30) Yeah, we’ll take a look at it, yeah… and provide some updates. Yeah… there was something else that we talked about at the last and we can put that in an email to you too, seeing that we’re almost at the top of the hour Rae, where you were stating. I think one of these was, is that if the license doesn’t match your outreach to the group or something, remember we was talking about that at the last, keep going down, you must have removed it… because if it was, if I think the last one, is that the end? Yes?
Rae Tompkins (57:06) To the very end of the, or, okay, then.
Valerie Lewis (57:08) You must have took it out. Okay? Then never mind. We’ll take a look at it this?
Rae Tompkins (57:11) Is the same document I reviewed? But, if you remember what we discussed, what?
Valerie Lewis (57:15) We’re talking about is that if caresource sends over Georgia, but it’s not listed on the caqh app, you would outreach to the group to have the confirm if the provider was licensed in that state, right? If you remember that conversation, and I questioned, well, why would we outreach when you could just look it up? It’s a, there’s a medical board. You could just look up to see if they have a license. Why would we outreach to the group? But I don’t see it here anymore.
Rae Tompkins (57:35) Oh, yeah. That, that wasn’t part of this document. That was just something that we had that had come up and I think that goes back to like, the automation aspect of it. Like our system is matching apples to apples if it’s not there, our system automatically outreaches. So there’s no like manual intervention taking place at that point.
Rae Tompkins (57:56) But I do hear what you’re saying and I can take that back to see if there’s a solution to be found. So,
Valerie Lewis (58:02) we’ll take a look at this document, and provide our feedback, okay?
Rae Tompkins (58:07) Yeah, if you don’t mind. Yeah.
Sheri Prouty (58:09) Go ahead, Sheri, no, I just have one quick question. We have three minutes for number step number five. If you don’t find an active license, right? For… anything and you complete all of the other PSV, why would that not just be sent back as a risk file? Noting that there was no license found? What I’m just trying to determine what kind of coordination you would need from Sheena and I to determine next steps, if you can’t find it. And it’s something that you can’t validate it’s. Still an issue file, right? Am I or? Yeah, no.
Rae Tompkins (58:41) You’re totally right. And I think this was just to serve as like a conversation document. Okay? Not like a full blown, you know, like this is our process guide. So I totally understand obviously if we’re able to run as many as we can send it as a risk to caresource there doesn’t need to be that manual intervention from you and from Sheena. Okay? I,
Sheri Prouty (59:00) was just making sure I understood that. Okay. Thank you. Yeah.
Rae Tompkins (59:03) If you don’t mind reviewing this prior to our next call, possibly by end of week, just so we can kind of start the ball rolling. If there are further questions, I’ll start to investigate internally prior to our next call. Obviously, this is something that we kind of want to push… more, you know, as soon as possible just to kind of alleviate some of the issues that have been flagged with the state flips. And we want to make sure that we’re able to get as many files back to caresource as possible. So we would appreciate if you could get that back to us. And I’ll obviously continue the conversations internally to make sure that we can find the best solution for what’s flagged.
Sheri Prouty (59:43) Will do?
Valerie Lewis (59:44) All right.
Rae Tompkins (59:49) One minute left. Do we have any questions we talked about a lot? So… I appreciate everyone’s time and I’ll send a call follow up. I’ll resend this document so that you have it fresh from our conversation today with the recap. But if anything else comes up, just let me know. Oh, and we did send the specialty document to review just to confirm what we have in our system versus what caresource has we, I think our last conversation, caresource was going to review the document we provided just to make sure that the specialties that were provided by caresource are valid specialties. Yeah, I.
Niko Byron (60:29) think it’s a working document, but I think you had said val you were just going to remove some of the ones that were definitely not going to be sent to us to be credentialed for.
Valerie Lewis (60:38) Yep. I’ll take a look. I.
Sheri Prouty (60:40) Think we just got that yesterday, yeah.
Rae Tompkins (60:42) No, I apologize. I just forgot.
Niko Byron (60:43) To put it on the internet, that was my fault. Yeah, that was my fault. I meant to send it earlier and I just slipped my mind. So, apologies for that.
Rae Tompkins (60:48) No worries. Well, all righty. Well, thank you so much, everyone. I appreciate your.
Valerie Lewis (60:52) Time. Thank you. All righty.
Sheri Prouty (60:54) Thanks bye.
Rae Tompkins (60:55) Bye.