Transcript
Mary Hull (00:00) hey, Nick. How are you?
Nic Schisler (00:01) Good morning. How are you? Looks?
Mary Hull (00:03) Like we haven’t spoken forever, huh?
Nic Schisler (00:06) I know, well, I’ve been staying in close touch with Kyle. I know that much. Am I you’re frozen? So, I know I’ve been having some troubles with my internet over the last day or two. Am I coming in? Okay? And can you hear me okay?
Mary Hull (00:19) You are, let me turn off my camera and then, can you hear me? Okay? I.
Nic Schisler (00:25) Can hear you totally fine. I just don’t know if it’s me or you.
Mary Hull (00:30) Oh, no. My camera won’t even turn on.
Nic Schisler (00:32) That’s that’s okay. I can turn mine off, if it makes everyone more comfortable. And then if it starts to work, I’ll come back on camera. Oh,
Mary Hull (00:40) no, keep it on too. I, so it must be my connection to be honest. Okay?
Nic Schisler (00:45) Okay. How have things been… good?
Mary Hull (00:50) Busy. I just got off the phone with the credentialing team. Okay? I’ll kind of hold until David’s on. But yeah, I think, I mean, just in general, a little bit crazy and busy here, so, which?
Nic Schisler (01:05) Is all good. Busy is busy is good though?
Mary Hull (01:07) Busy is great. We would rather be that way so.
Nic Schisler (01:11) Yes, yes, I’ll take it. Yes. I know. I have kind of just a couple of things to touch base about. I mean, generally, you know, when I’m having these conversations here comes, David, let me, let him in. Great.
Nic Schisler (01:34) Hi, David. Good morning.
David Varbel (01:36) Hi, Nick. How are you?
Nic Schisler (01:38) Good. Yourself? Staying busy.
David Varbel (01:40) Staying.
Nic Schisler (01:41) busy. Good. That’s what Mary was just saying, Mary’s having some connection issues and her camera’s not working, but we do have her here. Hey, Mary. It’s.
Mary Hull (01:50) I hope I don’t drop off because I’m getting an error like close… all browsers and rejoin, but we’re going to keep it this way right now. I’m just going to turn off my camera, not even let it try to come on and we’ll go from there? Not?
Nic Schisler (02:03) A problem. Sounds good. David looks like it’s a nice, lovely spring day up there in Charlotte for you as well. It?
David Varbel (02:09) Is it is lovely? It is arguably going to be too warm for spring here?
Nic Schisler (02:15) Yeah, same here. I think it’s approaching the nineties down here a little bit later on in the week, but happy that the pollen is at least for us. It’s probably behind us, but we could certainly use some rain down here. I must say.
David Varbel (02:32) The yard is looking scorched.
Nic Schisler (02:34) Yeah. It’s the it’s having, I’m having a hard time keeping up with the yard, and the gardens. It looks like it’s like end of July here. And, you know, it’s not good. So hopefully some rain will come for us soon, but, you know, I’ve been keeping kind of close tabs, with Kyle over the last couple of weeks. I know he met with Janet and team yesterday as well. I know that we kind of re shared the customer experience video, which I think at this point, Mary, it sounds to me like you all have signed off on if I’m understanding that correctly based off of, the edits that were needed, is that correct?
Mary Hull (03:19) No. The latest video he just sent the transcription, which, is the continuation of problems, is not accurate, tons of typos in the transcription. So when you watch the video, I don’t know if you’ve watched it tons of spelling errors, tons of grammar, try ons not spelled right? So we either need to remove the transcript or he’s got to go in and update it.
Nic Schisler (03:44) And so this is per the one that he sent yesterday. Yes, the latest one that he sent. Yes. Okay. I… guess talk me through this. Like do you all need the transcript?
Mary Hull (04:04) Well, we don’t okay. It’s part of the video. So my, you know, as you’re doing it, it’s in there but it’s just, it’s wrong.
Nic Schisler (04:15) I think part of the, and I can talk, go ahead David.
David Varbel (04:18) Yeah. I mean, look at this point, just take it out, right?
Nic Schisler (04:21) Yeah, that’s kind of where I’m at. Let me connect with Kyle because if you don’t need it, then I don’t if that’s like part of the holdup then I mean, I don’t think there’s a reason for it. And part of the problem too is, you know, if you’re utilizing a tool that it’s just like Gong or zoom or whatever. Like sometimes the transcript doesn’t just clearly pick up the things. So it’s not so much of like correct, you know. So let me connect with him and see if we can maybe turn off that.
Nic Schisler (04:48) If there’s like a button or a function that we can disable so that that’s not then coming across. And that should mitigate a lot of those issues then. So, you know, from the email he sent me yesterday and from the one on one we had yesterday, he made it sound like to me that we were in a kind of a pretty good spot and we were waiting on feedback. So let me reach out to him after this and see what we can do there and then re, deliver that to you all by the end of the day, if possible for review. So I guess maybe walk me through if we do that, right? We take that out and then we re, deliver the video. Next steps are still, what on your end? Do you still have to demo dr brownlee the board? Etc? So I understand that piece. Yep. Okay. And how I guess quickly are you all going… to be able to do that? Maybe like once you have, this video that’s needed?
David Varbel (05:50) Probably in the neck. I mean the dr brownlee one is the most important step. We just need to kind of circle up with him and review the plan and get, you know, the product and the plan and get his sort of buy in on it. You know, next week? Okay.
Nic Schisler (06:13) Anything else that you would need in order to kind of allow… us to start to take over the PE, functionality side of things once we get that? Like once we kind of get this resolved, the video piece, the demo piece etc, I.
Mary Hull (06:33) Think the other outstanding item is Kyle asked Janet to meet with your engineers regarding the caqh. So I think that one is still a problematic right now and it’s the, how it is being, you know, uploaded if you will into caqh is causing multiple issues and we’re having to go in and just, you know, manually… do it anyway. So that’s the only outstanding item that I know is that Kyle’s asked for Janet to meet with the engineers on your team. Okay?
Nic Schisler (07:13) I’m wondering if that’s in regard to like a little bit of a product. I think we’re trying to do a lot of things from a customer experience aspect of things and trying to provide a better customer experience whether it’s minimizing what we need from a provider’s profile to kind of help push them through the credentialing process quicker. Etc. And I’m wondering if that’s where that ask is coming from. I think I saw that come through the other day and I mentioned to Kyle, would this be worth us kind of bringing to Tryon’s attention so we can see if maybe we can partner better here and setting us up for a better long term customer experience.
Nic Schisler (07:51) So let me connect with him there as well to kind of understand maybe how it was positioned. I can certainly go back and listen to the Gong call as well, and figure out what the best next steps are there, and see if it’s something that we need to realign with internally and bring somebody in from our epd team or just kind of find out some more information to maybe share with Janet. So she has a better idea, of maybe, the discussion that’s needed there. Essentially, Janet did mention something to Kyle yesterday about… the need or maybe some interest being there regarding… credentialing, not pair enrollment like credentialing files, net new files? Is that, is that accurate? Are those conversations you want to explore? Just just curious about that piece? Yeah.
Mary Hull (08:47) I don’t think right now, let me, she’s not mentioned it to me and not so. And I just got off the phone with her and so, let me have a regroup and to kind of understand what she was… you know, kind of what the ask was or what, and I need to understand what the need is.
Nic Schisler (09:07) Sure. It could be a total misunderstanding, right? Like because I asked, I was like, are we talking about, would they need recreds, right? Are these just net new credentialing files that we needed as maybe they bring on net new providers? And so it could have just been maybe just some miscommunication there. So, okay, I’ll take some time?
Mary Hull (09:24) In any, and I meet with them regularly, any of that? So, okay, I,
Nic Schisler (09:29) will take some time today to just listen to the call that took place between them yesterday that maybe can kind of clarify some things on my end. But let me connect with Kyle just in regards to the video, the transcript. Can we get it turned off? Can we get it re delivered? If that’s the hold up and it’s not needed? Then? Yeah, let’s mitigate that, right? And see if we can’t get something back into your hands by the end of the day… and then we can kind of just go from there with you all from next steps regarding you all kind of getting your demos lined up internally, getting approval and then kind of going from there essentially that.
Mary Hull (10:05) Sounds good. Okay?
Nic Schisler (10:07) Is there anything else that you need from me at this time? Outstanding questions that maybe you haven’t gotten response from Kyle? Just want to make sure that, you have what you need minus, the video obviously in the caqh piece that was raised yesterday.
Mary Hull (10:24) No needs right now. No, okay.
Nic Schisler (10:28) Okay. Well, my hope, is when we reconnect next month is that the video has been delivered, the demos have been complete. We have the green light and maybe we’re starting to actually handle some net new PE requests for you. All. Ultimately, I’d like to get to the point where we’re utilizing these meetings to talk data, talk, turnaround times, talk consumption, make sure we have clear view of site into what was purchased, how much you’ve used etc talk product updates, talk product roadmap updates for you all. In the new future, we have a lot of things that we’re working on one exciting update that I don’t know if it’s been shared with you all by Kyle, is we hired a chief operating officer. He started with us on March. So he’s really kind of been hitting the ground running since he’s been here. He’s actually in India right now. Meeting with our offshore team… came to us from airbnb. So brings in a wealth of experience from an operational efficiency standpoint. So, I think we’re all very excited about Nate and the abilities that he’s going to bring to medallion as we continue to scale as a company as well. So when timing is right, I think we’re hoping to maybe set up some meetings in the future. That way maybe he can kind of meet face to face with some of the customers. I think his goal is to join some of the customer advisory boards to hear some of the feedback as well too. So, you know, I feel like when we get to a point where the timing’s right? And maybe I can make an intro. I think it would be super beneficial for us to kind of maybe all have that conversation just right now. I think based where we’re at, it probably doesn’t make much sense if that’s fair? Yeah. I think that’s fair. Nick. Okay. Well, I think I know my marching orders from here. I want to make sure we get you all squared away so we can get you all set up for success of having those internal conversations. Do you feel that you would need anybody from medallion on those conversations? Or would those just be strictly internal? You feel like Janet has a good handle on it to walk through things. I just want to make sure we can continue to partner and be the best partners that we can if needed?
Mary Hull (12:40) I don’t foresee any assistance needed from your group? Okay? Janet’s, got it.
Nic Schisler (12:46) Okay, great. All right. Let me reach out to Kyle here momentarily and then see if we can’t be in touch with you all by the end of the day with an updated video minus the transcript, obviously, if we can, and you see it come through and you see, issues, please just let us know, okay?
Mary Hull (13:08) Yeah, absolutely. We’ll do.
Nic Schisler (13:10) Okay. I appreciate the time this morning. We’ll be in touch. Please let me know if you need anything else in the meantime, and I’ll make sure Kyle’s in touch with an update regardless before the end of the day of where we’re at with things? Okay?
Mary Hull (13:25) Sounds great. Thank you so much.
Nic Schisler (13:26) All right. Thank you, Mary. Thank you, David. Look forward to chatting again soon.
Mary Hull (13:30) Thank you. Bye bye bye.