Transcript
Collette Waddell (00:09) hi, Collette. Hi, how are you?
Collette Waddell (00:16) Hi, Jenna. Hi, Romel.
Pat Weiler (00:21) How are you?
Romel C. Smith (00:23) Oh, I can’t hear you guys. Oh, crud.
Collette Waddell (00:27) Well, we can hear you. I’m going.
Romel C. Smith (00:29) To call in that’s what I get for buying a cheap laptop. I’ll tell you. Let me call in good grief.
Collette Waddell (00:39) Good morning, Pat, or good afternoon. Let me get the phone. Hi there. Hey… hi, full transparency. I’m still catching up from being out of office. I was really hoping that I would be all caught up. It’s pretty ambitious there.
Pat Weiler (00:59) But we’ll… get through it, right? The nerve of vacations, right?
Collette Waddell (01:07) I just muted Romel because she’s trying to call in because she couldn’t hear us. So she was like going.
Pat Weiler (01:12) To call in, I heard her voice when I first joined. Yeah, yeah.
Pat Weiler (01:23) To be honest, I’m… not sure who else will be joining? Okay?
Collette Waddell (01:30) Totally fine. Let’s get through what we can get through… and Pat, you may have just seen. I know Ben had copied you and I both on an email regarding contractors.
Pat Weiler (01:46) Yes, and it runs it’s next year, good for another.
Collette Waddell (01:49) Year. So, yep. Yep.
Pat Weiler (01:51) And then I also, I’ve been meaning to reach out to Peter because I worked with him at a past employer. So I kind of reintroduced myself and said I’m… here. So, so, yeah, I did that as well. So, I worked with Peter in the past, so that was ironic. Yeah.
Collette Waddell (02:12) Yeah, he’s been great. He’s been a good counterpart and apologies. I’m getting a little banner that my internet is unstable. So I may just go off camera because I know that tries to eat a good bit.
Pat Weiler (02:24) Yeah, that’s fine. We can all go out. Yeah, it’s fine.
Collette Waddell (02:26) I know.
Collette Waddell (02:28) And… so, I think Patricia, the one thing that I wanted to make sure we could kind of work through was the email that you had sent over initially while I was still out of office at the end of last week. And then I.
Pat Weiler (02:44) just.
Collette Waddell (02:47) wanted to make sure we could kind of work through those questions originally. It was more of just the projections… for the next couple of months. Yeah. And then.
Pat Weiler (03:06) Or it will be in the next couple of months. Yeah, it will start in the next couple of months. Again, we don’t know the volume. But, when I know the exact volume and when I know that rosters are starting to come out and, you know, finalizations… will, you know, will be finalized, you know, the contracts, what have you, then I, as soon as I know the numbers I’ll give it to you so we can be proactive with the resources that, you know, we can provide.
Collette Waddell (03:38) Yeah. So, okay. Let me do a quick screen share.
Pat Weiler (03:48) Hi, Romel. I’m glad you can hear me now. I think I saw your chat come through.
Collette Waddell (04:05) And so, the email chain Pat was then about, the credentialing files that weren’t initiated or kicked off.
Pat Weiler (04:16) Right. So, you know, there was a couple of them that I did there.
Romel C. Smith (04:21) Was two.
Pat Weiler (04:21) There was one. Yeah. And then I did, I think a batch because I, I’ve been filtering on a regular basis, I should be doing it more, but yeah, I forget and I’m busy or I need to put it in my calendar for once a week. But, yeah, it’s that same issue that we’ve had before with the 353 and I think that you had to do it for us manually. Well, that’s how I’ve been doing it. That’s how I’ve been doing it across the board just to make sure that it’s going through. And then when I went back, I think there’s like 168 that their files are complete yet. It says not signed or something like that and I started not requested. So I don’t yeah, I don’t know what, you know, and I don’t know if that’s what am I doing? Wrong? Because no.
Collette Waddell (05:13) Exactly. No, I’m glad. And so, I did a little digging and one… of our product owners on the tech team confirmed something with me. So, let me just do a quick screen share so I can kind of just navigate.
Pat Weiler (05:34) Yeah, please.
Collette Waddell (05:36) Yeah.
Collette Waddell (05:44) So,
Pat Weiler (05:46) let me, yeah, the very first column I filter for like the green, 100 percent files completed.
Collette Waddell (05:55) Okay. And like here, you can see this import profile was completed. But like a credentialing event hasn’t been initiated for them.
Pat Weiler (06:07) Right. Yeah.
Collette Waddell (06:09) So let me just, I’m gonna kind of talk through and, okay. So one thing is for anybody, all of these providers that are in the platform, they have a profile in the medallion platform. And then we haven’t you know, initiated credentialing applications for that is like a step. Part one is we’ll get those sorted step two and this is where I had to get some validation or clarification internally from the product team, the functionality in and of itself because why are providers continuing to be added? But it seems like the credentialing isn’t being kicked off at the same time concurrently. So they confirmed that when you are in the provider tab under this application import and you do a bulk import here. When you like continue with the upload through this tab, it will upload the provider, like create the shell of the profile and like try to sync this data, but… it will not kick off a credentialing application for that provider. So I have my own feedback to the product team about, well, can we either a kind of flag that make it a little bit more apparent in this view here or can we just remove being able to do it where we’re only doing it through this bulk uploads feature? I just need more clarity because it’s confusing to you. It’s confusing to me. It’s confusing a lot of, you know, customers. So because this, so.
Pat Weiler (08:07) Now, where do you click on?
Collette Waddell (08:09) So, right. So when you, if you do provider initial credentialing and you do new providers, then it says continue with the caqh import again. I, so at first I was like, I thought it was a bug because it wasn’t kicking off the credentialing from there. And then there was, you know, some kind of internal investigating and then… I guess it’s working as designed. Okay. But I don’t think I don’t like how it’s designed well.
Pat Weiler (08:46) As long as I know the steps and then if it’s more like user friendly or more identifiable, if you will, then you know, for people like me that like to figure things out, but I couldn’t figure it out well and you.
Collette Waddell (09:01) And me.
Pat Weiler (09:03) Yeah. So now that I know the right path, you know, it’s fine. However, yeah, somebody coming in new that’s familiar with medallion. However I didn’t I’ve never used the cqh import before. So it is kind of new to me. So.
Collette Waddell (09:18) Exactly. No, Pat, I am with you. So that’s why I wanted to kind of chat through and like the, so this is where we want to upload them. It’s under the credentialing tab yep.
Pat Weiler (09:29) Got it.
Collette Waddell (09:30) And so… that is that’s kind of the takeaway here. But like you, I think a little bit more clarity just so that way if any user is in the platform and, you know, for whatever, you know, a customer that’s kind of set up in a similar fashion. Like it just makes sense to have a little bit more of like an fyi, Colleen, can we do a bulk upload here as well? Sorry, Romel, there’s a lot of feedback. Yes, we can. So you can just do when you click when you click here and it says request initial credentialing for providers. This is what the pop up looks like. First. This is if you’re adding new providers, like they don’t already have a profile, you know. So if you do new providers continue with the import, then you’ll do the, you kind of it takes you to that same screen that you see here. So it’ll create the profile. And then if you’re doing it under this credentialing tab here, like we’re looking at now, it will also create the credentialing application request. Great. So it’ll, do the two things at once whereas.
Pat Weiler (10:50) So now my question is right. The other one, it just uploads the list. So now, when I’m going to do my cleanup and I filter for those 168. Now, do I click the existing providers or do I again click on the initial one? Because they’re in the system however?
Collette Waddell (11:10) They didn’t.
Pat Weiler (11:11) kick off. Yeah, like that. Exactly. So I click on. So for the cleanup of the 168 that I attempted to do the other way, I click on existing or new.
Collette Waddell (11:21) So if… it were, if it was like a, of like just a handful, then you could do this because this is just going to give you a drop down where you’re going to just search for them, right? But with the volume being that it is right now just to do this, like a.
Collette Waddell (11:43) In the platform, right?
Pat Weiler (11:47) Say that one more time because you cut out.
Collette Waddell (11:49) So do them like they’re a new provider, as if they didn’t already have a profile in the platform. Okay? So.
Pat Weiler (11:58) The same way all the time. Okay? So just for.
Collette Waddell (12:01) this big vault again, if in that import, if we go, wait.
Pat Weiler (12:12) What just happened? Or if I had like five, I can just find them, do the five and then the existing ones and then it’ll be simple. Yeah, yeah, you would just select the, I can do weiler Vidal smith and Grover. Yeah. Okay.
Collette Waddell (12:25) Exactly. Yep. And so if it’s just a handful, I would, you could just find those individuals here with the existing. But because the volume is so large for this, first thing, I would do add new providers even though they’re already in the platform. And what is going to happen here is when you… as long as that caqh id number, npi, number, first name and last name match, like the profiles that are already in the platform, it won’t create net new profiles. So you won’t have a new profile for dr smith with the same npi and the same caqh id. Now, if there’s yeah, and so it, but it will kick off that credentialing for.
Pat Weiler (13:19) us. Yeah. So I’ll do it in two steps. I’ll do it like I did it last week with the same amount. And then I’ll refilter and then do it again like, you know, then just to make sure that I have like the actual same cqh npi first name, last name?
Collette Waddell (13:36) Yeah, yeah. So.
Pat Weiler (13:38) That, it’s just like a kind of quality check there that I can do. Yeah.
Collette Waddell (13:42) Okay. Yeah. So maybe do them in batches if you will or, you know, I.
Pat Weiler (13:49) Don’t know, well, I am pulling, I am pulling them from medallion though, so it should be the same data actually, exactly. Yeah, there’s no need. So, okay, I’ll handle it. Thank.
Collette Waddell (14:00) You. So I think that will, and again, hopefully the product team will see my feedback about a little bit more clarity, you know, from when it’s under that provider tab because they’re.
Pat Weiler (14:20) she cut out again. I don’t know if I can hear her. I can’t hear, yeah.
Collette Waddell (14:29) Through this, right?
Pat Weiler (14:32) Yeah. So.
Collette Waddell (14:33) I’m so sorry about all the confusion and.
Pat Weiler (14:37) We got it. Now, at least it’s not more, yes.
Collette Waddell (14:41) No.
Pat Weiler (14:42) We caught it.
Collette Waddell (14:44) Now, if you have any issues, with kind of going back and trying to get these 200, you know, and some providers initiated, please let me know and I can jump in and try to help. Yeah.
Pat Weiler (14:57) Yeah, I’ll keep an eye on them. Thank you. Appreciate it. You’re.
Collette Waddell (15:00) welcome.
Pat Weiler (15:03) That’s all I personally had. So if the ladies, if you guys have something else, go for it. Nothing for me.
Collette Waddell (15:13) Nothing for me. Awesome. All right. Well, thank you all for your time, yeah.
Pat Weiler (15:21) We’ll let you catch up on your emails then welcome back, I think, right?
Collette Waddell (15:25) Yes, right. Exactly. Yes. Okay. But I appreciate it. Well, I hope you all have a good rest of your week, Pat, please let me know if you have any issues with that. Absolutely. Yeah, hopefully moving forward, we won’t encounter this anymore fingers crossed.
Pat Weiler (15:40) Absolutely. Yep. Now that we know that the happy path I’m going to do that now, while we have this time for this meeting and hopefully everything will go well, appreciate it. We’ll.
Collette Waddell (15:50) have a good rest of your day. Everybody. Thanks bye.