Transcript
Molly Dwyer (00:00) Catherine. Oh, you’re on mute?
Catherine Tien (00:05) Thank you. Hi.
Molly Dwyer (00:07) Hi. How are you? Pretty.
Catherine Tien (00:09) good. How is everything over there?
Molly Dwyer (00:12) It’s good. It’s busy. Yeah, good.
Carolyn Yang (00:17) Carolyn. Hi, Catherine. Hi.
Molly Dwyer (00:20) How’s it going? How are you doing Carolyn?
Carolyn Yang (00:23) Good, good. It’s busy over here, but knocking some stuff out. How about you?
Molly Dwyer (00:30) It’s always busy over there.
Carolyn Yang (00:32) Yeah, I know actually it’s.
Molly Dwyer (00:34) good. I’m definitely busy. I’m going out on pto next week though, and I’m excited to take some time off. So just kind of getting through the week.
Carolyn Yang (00:44) Yeah. Where are you going?
Molly Dwyer (00:46) We’re going to Mexico to the cabo area. My husband like won a work trip. So we’re going to go do that.
Carolyn Yang (00:54) Awesome. Yeah, you’re just joining him on his work trip. Yeah.
Molly Dwyer (00:58) I am as plus one. Yes. Oh, that’s so.
Carolyn Yang (01:00) Fun. I am, that’s so fun. I’m jealous. I love, well, I would have, I like the idea of crashing a work trip because I feel like everything’s paid for and there’s a lot of plans. I was supposed to go on a cabo trip, like right? When like it was during covid so it ended up getting canceled, but it was also a cabo trip and it was so fun because they had this itinerary and one of the days was like a person in their plus one can choose to do like a spa day and stuff. Yes. Oh, yeah. So jealous. Yes, that.
Molly Dwyer (01:36) Is the plan, yes, all inclusive on his company’s tab?
Carolyn Yang (01:40) I know exactly that’s the best it is. I’m very jealous. I have a lot of fun. Thank.
Molly Dwyer (01:46) You so much. Are you guys taking any time away before the summer or any summer trips?
Carolyn Yang (01:54) I have a lot of trips this summer, which is a little stressful, but a lot of birthdays, some bachelorettes, and then a big one is, I agreed to go to a wedding in India which I probably should have thought about a little bit that’s going.
Catherine Tien (02:10) To be so awesome.
Carolyn Yang (02:10) It’ll be so fun. Oh, that’s going to be amazing. Yeah, I’m a little worried. I don’t get a plus one like no one gets a plus one. So it’ll just like, I don’t really know how to travel there. Yeah. So I think I need to figure out how to coordinate like I can’t just like Uber from the airport to coordinate some sort of car, do?
Catherine Tien (02:30) You know, other guests that you can maybe like team up with.
Carolyn Yang (02:34) I do some of them not as well, but I’ll figure it out. I’m sure. Yeah, ideally, we could like all go together. We do some sightseeing because, yeah, I have to take some time off for a trip like that wow.
Molly Dwyer (02:49) It sounds like such an amazing like lifetime trip though. I would love to go to India that’s.
Carolyn Yang (02:55) true. Yeah. And for like a cool reason, it’ll be very fun. Definitely. How about you, Catherine? Any trips for you?
Catherine Tien (03:02) My boyfriend really wants to travel soon, like he’s getting the itch to go somewhere. So, we’re talking about ideas but like nothing decided.
Molly Dwyer (03:15) What’s on the list? What are some ideas I?
Catherine Tien (03:19) He really wants to go to like Japan or Vietnam?
Molly Dwyer (03:24) Yeah, wow. Nice. So.
Catherine Tien (03:26) That is on the list. I hate the like cross the world flights like I just, it’s so long, so I’m less excited about it, but open to that possibility.
Carolyn Yang (03:38) Yeah, I was trying to, actually, I was like, I kind of want to go to Japan this year too, and then I was like, how will I do this? Can I have this much time off? It’s?
Molly Dwyer (03:51) Not too bad from the west coast, like I.
Carolyn Yang (03:54) agree. It’s not, it’s only like an 11 hour flight but yeah, yeah, it’s just like a question of do I stack my trips and already be in Asia? Is that crazy? Yeah, I.
Molly Dwyer (04:07) love it. You should just take a sabbatical and.
Carolyn Yang (04:09) yeah, been a wheel for, you know, seven months deserve sabbaticals you.
Molly Dwyer (04:16) Both take a sabbatical. I’m sure. Yeah. Oh, my gosh. It would be wild when you got back if both of you were out.
Carolyn Yang (04:24) Yeah. Who knows what would happen? The whole team would be different.
Molly Dwyer (04:30) Well, TV posted on these trips. They all sound very amazing. Yeah. And I’m.
Carolyn Yang (04:36) excited.
Molly Dwyer (04:36) For you? Yeah.
Carolyn Yang (04:39) All.
Molly Dwyer (04:39) right. Well, I’m excited to hop in. We have some updates that I wanted to share in terms of roadmap and then we can review like the standard slides of reporting and consumption. I did want to just make sure we’re closely looking at consumption just given some of the impressive growth that we’ve had at the beginning of the year, yeah time. But taking a look at our Q2 roadmap and so no surprise here on really the three areas that we are aligning our roadmap to solve for is one really faster time to revenue focusing on AI driven execution. So you’re going to see AI updates and how we’re using them from a product standpoint, you know, pretty consistently from here on out as this is a huge area of focus. But for this first point examples like automated workflows, getting providers billable, less manual work. The second pillar here is burden free provider and admin experience. And so thinking a lot more about how we can reduce the friction for our providers when they are getting onboarded. And then also some examples, for admins as well. And the last part here is enterprise ready scale and control. So I think we had kind of teased this up Catherine a few months ago, but just thinking about different use cases from the enterprise standpoint and how we can support more complex… use cases or just kind of thinking about like your use case as one of them with different workflows and, the overall platform itself. So getting more into like what this actually means. So looking at the core platform for Q2, one of the big areas that we’re trying to reduce is the manual data entry. And so currently, today, like providers, when they sign up, if you’re not doing the caqh import, there’s just a lot of manual entry that needs to take place to complete their profiles. So we are looking at different ways that we can improve the overall like provider user experience, and then also through different sources and integrations. And then you can see the outcomes here. Just enable real time integrations and then manage providers and assets through organized by groups while maintaining data access and streamlining workflows? I’m not sure what that call out means, but do you.
Catherine Tien (07:06) happen to know for the first column reduce manual data entry? Is, does that mean like bringing in more stuff from caqh or like, what do you mean?
Molly Dwyer (07:15) So, I think it means additional sources outside of caqh and different integrations, these different webhooks. And so our team is actually conducting some like research right now with customers on some improvements. So if you’re interested in like talking to them, I can definitely connect you with the product team and get more information on like more of the specifics of what they’re thinking about.
Catherine Tien (07:38) Yeah, that would be awesome. Cause that sounds really good. And I’m just wondering how that’s happening like from what sources cause that sounds really exciting.
Molly Dwyer (07:48) Yes, definitely can follow up there on that. All right. And then for credentialing some of the key areas that are going to be focusing on which are really exciting up are the verification speed. So currently, today, there are, is a combination of automated psvs as well as some manuals. So we are expanding the like the volume of automated psvs that we’re able to conduct, which will just help in terms of the overall speed of verifications. Also, you know, from an… outcome, this is just a faster time to obviously get your files ready, and send them to committee. The second here is staying compliant, reducing duplicate noise. So we are looking at the overall ongoing monitoring and sanctions monitoring reporting. And so something that our team is currently conducting is more again, more research just around the user experience and how we are presenting those alerts. And then also just like how they’re actionable for our clients. So if that’s another area that you’re interested in talking to the team about, we can definitely connect you with them as well. And then not so relevant, but we are focusing on our expanding our facility credentialing, and then last, but not least here, strengthening mpdb verifications and workflows. So just trying to ensure that we are able to run reliably without the interruptions of manual fixes from mpdb.
Molly Dwyer (09:22) Any questions here? I feel like the sanctions alerts has come up in the past, so definitely can have Lee share more and connect you with our team if that’s something that you want to connect with them on.
Catherine Tien (09:37) Thank you. Yeah, I think I’m more interested in the first one.
Molly Dwyer (09:41) Oh, really?
Catherine Tien (09:42) Yeah, I, yeah, this.
Molly Dwyer (09:45) One in here, the expanding the, oh.
Catherine Tien (09:48) Sorry, I meant the earlier one regarding the more, you know, like pulling in more data that can be auto filled, but thank you. Okay, all.
Molly Dwyer (09:59) Right. So switching gears, just pulling the month over month reporting. So you will have noticed the analytics looks a little different these days. We did do a refresh which I think has gone over really well with our clients. Our credentialing clients just much more clean and like straightforward in terms of the reporting and data. But for the month of March, looked at seven days for provider application time or this is actually measuring from requests to provider application being completed.
Molly Dwyer (10:28) So, I think this is expanding sort of that time measurement period. But again, it’s essentially measuring the time it takes to get a request workable. The second is medallion completion time for the month of March. It was zero days wheel committee voting, one day, total time, nine days. Currently, we have 42 files processing. We completed 61 initial files in March and then one recrowded March which was completed on time. Any questions here? You?
Catherine Tien (11:06) Mentioned the provider app completion. The definition is now a little bit different. Can you just repeat what you said about that? The?
Molly Dwyer (11:16) Definition is not different just in terms of the metrics within the platform. You’re going to see for the turnaround time. It’s going to say request to provider application completed. So it’s measuring the time that you put the request in to the provider completing their application. Whereas before it was measuring just like the amount of time that like individually, the amount of time that it takes the provider to complete their application?
Carolyn Yang (11:46) Gotcha. Does this track with you? Katherine like the seven days in March?
Catherine Tien (11:52) Yeah, because our own internal, we’re still seeing three days as the turnaround. So I’m a little bit confused why that says seven.
Molly Dwyer (12:08) I’m just going to pull up the reporting for you?
Carolyn Yang (12:11) Does it include people that haven’t completed their profile yet? As in… like does it only include people that have completed? Or is it inclusive of everyone? And then say, I haven’t completed it today and I started April one. So technically, it’s been 16 days… requested to. Yeah… it sounds like it’s actually just anyone that’s completed.
Molly Dwyer (12:44) Yeah. And so I filtered this by the month… of March.
Molly Dwyer (12:53) I believe we should have some faqs on like just more specifics on these different measurement periods, but this is just a much cleaner view instead of like measuring all these different stages for credentialing. Like these are the three main buckets for the overall turnaround time.
Carolyn Yang (13:12) Yeah, we measure it also like in the same way. Essentially. And yeah.
Catherine Tien (13:28) Yeah, I don’t know something is just not exactly what we’re seeing especially you know, how lead like just today, I think helped resolve that issue where ofac and dmf were blocking file readiness so that I would think would have increased… like verification, the medallions like PSV verification metrics for the worse and not have zero as this like amazing verification turnaround time. So, I.
Molly Dwyer (14:02) don’t know. I… I’m trying to, so that is like, you know, that we’re just looking at the month of March for the data that I was presenting for the verifications, like the verifications were run and for those examples, which was the issue, but they were run within that time period. And then I think removing them from the actual files, that doesn’t necessarily mean like we are rerunning them.
Molly Dwyer (14:33) We’re just going into the files and removing them because they shouldn’t have been there.
Catherine Tien (14:39) Gotcha. Yeah, I think like all where we’re not able to see or at least not easily measure exactly when medallion completes every verification. So all we can measure is when the file is ready. So that ready date was very delayed for that batch that was affected by you.
Molly Dwyer (15:02) Know the,
Catherine Tien (15:02) ofac and dmf blocker. So I think for that, we’re probably just measuring slightly different dates. But yeah, I’m not sure why our provider application completion is so different because we do have the same definition I think for that.
Molly Dwyer (15:30) Sorry… I’m very bad at multitasking and I’m trying to pull up data right now. So… what I’m reporting on in this presentation is just for the month of March. I don’t have the April metrics for you. I can definitely have our team look into the verifications and see like if there is a, see what the impact is from the example that you just shared for ofac and dmf, for the requested to application complete. I hear you that like this is doesn’t feel right? In terms of seven days, I can have our team weigh in on.
Catherine Tien (16:09) The.
Molly Dwyer (16:09) definition for you and make sure that matches what you’re measuring this will be used like moving forward though. So I do want to just make sure like we are adopting what’s in the medallion platform because it’s just going to make everything much more consistent.
Molly Dwyer (16:32) Okay. I will follow up then with them on those two pieces. So thank you for flagging… and then for consumption, you will notice that the consumption dashboard is a little bit off. It is being fixed just in terms of like the monitoring SKUs, but the dollar amount consumed is correct.
Molly Dwyer (16:56) So, oops, this should not have na… okay. But where we are from a consumption standpoint, is currently 782 providers on platform. And for credentialing files have consumed 108 files. So we are looking at 115,000 currently remaining throughout the term.
Carolyn Yang (17:28) Okay. Quick questions on this one is you mentioned the SKUs are being fixed as in the pricing? Because in my dashboard, I see like both comprehensive and ncqa compliant monitoring?
Molly Dwyer (17:42) Yes, exactly. So it should only have ncqa compliant monitoring. The dollar amount is correct. We, it needs to remove the comprehensive. Okay. Got.
Carolyn Yang (17:56) It. And then I think our dashboard is showing like something off for, yeah, like on our dashboard, it says one 35 600 purchased to date, 23 two consumed, 115 remaining. We purchased one… 12 350 for a term. So like that one 35 number, I would have assumed is actually 112… 350.
Molly Dwyer (18:34) Sorry, this number right here.
Carolyn Yang (18:37) Yeah. Exactly. So term if you like go back to our renewal contract. Our, each term is, unless I’m reading this wrong is 112 350? Okay. Total two year term of 224 700. Okay. Unless it like includes some credits which I don’t.
Molly Dwyer (18:59) remember. So we made some updates to the consumption dashboard and things are just like a little bit off. And so I had noticed this yesterday and just need to like have our team look into it more closely. Okay. The consumption numbers are always going to be correct, like what you’ve actually consumed, these volumes are 100 percent accurate. It’s like these fields that, and what you just called out that we just need to make sure are fixed. So I will get a ticket in today. It typically takes like a week for them to resolve it and include it for the next sprint. So once it is included in the next sprint and updated, I will send you a note. So you have like a we’re all looking at the correct information?
Carolyn Yang (19:45) Yeah, perfect. Sounds good. Cool.
Molly Dwyer (19:53) All right. And that is it, is there anything else from your end that you wanted to discuss? I think.
Carolyn Yang (19:59) The only thing will be to get to the bottom of the turnaround times like we track it on our end, it’s a pretty and this is a pretty large discrepancy. So it’ll be good to get to the bottom of like why we have such different numbers for reference? Like we look at… how do we measure it? It’s between the two values are the… invitation date. And then there’s like an application completed date.
Molly Dwyer (20:36) So, we’re measuring from like when you put the request in to the provider, completing it. So if the invite is not accepted or it takes a while for them a few days for them to accept it, that’s why it’s like from when Catherine puts the request in the provider has to like accept invite log into the platform, complete their profile?
Carolyn Yang (21:02) Yeah. Got it. Is there like a way in the dashboard that we can just like look at the raw data? Like we have a table that has like all of the information. So like say for March, like we could just pull like all of the people that… are applicable to March or something and like calculate it. I just don’t know if it’s possible with the dashboard that you guys have up.
Molly Dwyer (21:30) Yeah, it should be so like we have all of the,
Molly Dwyer (21:46) let me ask Leigh, but the data should be there for you to be able to like manipulate that. But I can ask her. Cool.
Carolyn Yang (21:56) Yeah, I think it’s like missing some columns in the data that… like I’m looking below completed requests in the analytics table and it doesn’t have the dates, right? Are just only date in there is the outcome date. So to be able to calculate how you’re getting a seven, we need the two, the start and end date of what you’re calculating which is the first requested and then the application completed date. Yeah.
Molly Dwyer (22:29) And all that data is going to be found directly like under your credentialing.
Molly Dwyer (22:33) If you go to requests, you can see requested up, completed this column, I can just ask Leigh if there was an analytics like report of this, but it’s all in the platform?
Carolyn Yang (22:47) I see, is there a way to do this like in the platform to, because I mean, it’s the point of the analytics platform obviously, but is.
Molly Dwyer (22:58) there, no, let me ask, I, this is much more in Leigh’s wheelhouse like when it comes to reporting like this? So I can definitely ask her, and okay, yeah.
Carolyn Yang (23:10) Sounds good. Yeah, I don’t think going to the credentialing tab is like an efficient way to do it unless there’s a way to filter by. Yeah… like I can’t even… see, maybe I’d have to filter something and then download it, but it doesn’t really look like I can honestly like, I understand we can do it one by one or like look at a few. But if I just wanted to look at like requested in March, I’m not sure how we would do that properly in one go with the credentialing tab. So, yeah, maybe if we could look at that on the analytics tab, that would be helpful. Yeah.
Carolyn Yang (23:59) Katherine, I know you’re sharing something and you’re on mute.
Catherine Tien (24:03) Thanks. I just pulled like the invitation date AKA the request date because we invite and request at the same time and this is all of March. I just did a median check and it’s three days. And then when I spot check like individual people, the way that Molly showed like the, these numbers are correct. So just based on a spot check of March and even just anecdotally like how we’re seeing clinicians move quickly, what?
Carolyn Yang (24:40) If you remove all the people that haven’t been approved yet?
Catherine Tien (24:44) Okay. I can do that. Yeah.
Catherine Tien (25:06) I still have three.
Carolyn Yang (25:08) Okay. So.
Molly Dwyer (25:11) Weird. Well, this is a good problem to have like I hope March dashboard’s wrong? I will, I’ll follow up. I am not the data expert like when it comes to like the reporting, it’s very much like in our operations team. So let me take that back to them. There were updates made to the platform as I mentioned. So I’m sure there are some kinks that we need to still figure out. So let me take that back and we’ll follow up with you either tomorrow or early next week.
Carolyn Yang (25:43) Sounds good.
Molly Dwyer (25:45) Awesome. Well, thank you both for your time. I hope you have a good rest of your day have.
Carolyn Yang (25:49) A good time in cabo.
Molly Dwyer (25:51) Thank you. Bye.
Carolyn Yang (25:53) See ya.