Transcript
Sandhya Kapila (00:00) hey, Niccole. Good morning. How are you? Good. Thank you. How are you? I’m doing all right, good.
Niccole Russell (00:09) Amy says she’s on with a call. She’ll be on in just a moment. Yep… anything that I need to do here?
Connor Morley (00:19) Just.
Sandhya Kapila (00:20) support would be great. I was like, I,
Niccole Russell (00:23) don’t have anything pulled up. I was working on something. I was like, I don’t think I have anything to go.
Sandhya Kapila (00:26) Over for there. I don’t think so. I think you’re good on the project plan, right? For these guys, if there’s any, I know that Jenny was supposed to get us details on luminaire and trustmark that’s what I have in my notes.
Sandhya Kapila (00:45) And that, what do? I have, Jenny confirmed that all managed care plans would require a roster. She’ll get those and any others from bhps once the switchover from medallion occurs so that’ll be like after the fact, we’ll get the rosters. Yeah. So, let’s see.
Sandhya Kapila (01:19) Yeah. So it.
Niccole Russell (01:21) doesn’t look like we’ve signed off on anything. Do we want to try to get them to sign off on some of this today?
Sandhya Kapila (01:26) Yeah, sure. Do you have the project plans already?
Niccole Russell (01:32) I… have them in, yes, I have them already stored really, it’s just following the process and making sure we add their Poe letter or?
Connor Morley (01:47) Because.
Sandhya Kapila (01:48) Everything else is pretty much standard, I think, right. Yeah, the only thing that we needed just clarity on were those two lemonera and trustmark. So lemonera.
Niccole Russell (01:58) Let’s see lemonera’s there. Yeah, because we have that as a tpa. Yeah, that’s right? And trustmark… also tpa. Okay. Perfect. I just wanted to make sure my notes were on this spreadsheet as well.
Sandhya Kapila (02:17) Perfect. Yeah. And I just wanted to go through because they mentioned that they had some issues during the ongoing issues like during implementation. So I just wanted to hear from them and understand like what those issues were, if they were related to that qmhs, the caseworkers and nurses that we were talking about. And just to hear really from them, like what their expectations are. Okay? So just with nature support on that. And I know Amy’s trying to wrap up with the other customer that we have. Okay. Yeah. Hey, Connor.
Connor Morley (02:53) Hey, guys. How?
Sandhya Kapila (02:55) Are you? Hello?
Connor Morley (02:57) Living the dream?
Sandhya Kapila (03:00) Love it.
Niccole Russell (03:01) Absolutely.
Connor Morley (03:07) And then I’m just doing a double check. I think I have all the milestones done in my project plans for all of the old customers. Perfect. I just need to do a double check on some that were completed a while ago. Like if they were completed, I think accomplish and renew were done back in like January February. I need to go back and double check those. There’s. Just going to be some slight differences.
Sandhya Kapila (03:42) Yeah, I got to check. I got to check my four, also. I thought I did all of them, but I just feel you get there’s like so much going on. I’m like maybe I did a different one. I don’t know.
Connor Morley (03:54) I constantly have to check and just double check. I did that, right? Yeah.
Sandhya Kapila (03:57) Yeah, exactly.
Sandhya Kapila (04:03) I haven’t I didn’t get an email from them that they weren’t going to attend the call. I’ll get them a little bit at a time.
Connor Morley (04:28) My credit alliance customers, I don’t know if the milestones match.
Sandhya Kapila (04:34) Oh, yeah. So since you have credit alliance customers would love to work with you, maybe we can do that on our meeting on Friday just to get an understanding of like what those milestones need to be because we didn’t create a separate project plan for credit alliance customers or a section for like what credit alliance customers like, what we need to do for credit alliance customers?
Connor Morley (04:56) Yeah, it’s I mean, like just off the bat, like some milestones and I need to talk to Naomi about this because like credit alliance is weird where like we’re credentialing but we’re not doing payer enrollment, but we’re credentialing to do payer enrollment, right? So, I don’t know if like first enrollment process would count as a milestone.
Sandhya Kapila (05:19) Right.
Connor Morley (05:21) And then we don’t invite the providers at all. So, but then I think it would be like first provider import, Would be its own. I have to think about it.
Sandhya Kapila (05:35) Okay. Yeah, we can talk through that and I am just going to email these folks.
Sandhya Kapila (06:39) Just sent them a note. Could you all let me know if you get it? I always wonder what those notes?
Connor Morley (06:58) Hang on. Let me refresh my Gmail. Thanks.
Connor Morley (07:29) I have not gotten anything you.
Sandhya Kapila (07:33) Didn’t get anything from me? You didn’t get a note from me an email? Nope. Oh, that’s so weird. I sent it as an, it says email attendees.
Connor Morley (07:47) I don’t know if my Gmail is just slow, but I have not gotten.
Sandhya Kapila (07:52) Yeah, it says email guests. You should be on that. Yeah… separate email… Niccole. Did you get anything from me?
Niccole Russell (08:06) I’m sorry, what did.
Sandhya Kapila (08:07) you get an email from me? Just like a few minutes ago? No. Yeah. And I didn’t get one either. It says send copy to me and nothing went through so weird.
Sandhya Kapila (08:27) I’ll just end this up a little bit.
Sandhya Kapila (09:51) Now, I sent it, let me know if you got it this time. Oh, I guess two, I got the other one sent also. What the heck?
Niccole Russell (10:01) I did receive an email. I got one.
Sandhya Kapila (10:04) You might have gotten two. I don’t know. I feel like things are very slow here on the Gmail front.
Sandhya Kapila (10:16) Okay. I’ll wait a couple minutes.
Niccole Russell (10:28) Yeah, I just got the other one.
Sandhya Kapila (10:31) So, strange.
Sandhya Kapila (12:12) Hi.
Amy Frana (12:13) Where’s everyone? They?
Sandhya Kapila (12:15) Haven’t joined yet? And I emailed them.
Amy Frana (12:17) Okay.
Sandhya Kapila (12:18) Yeah, not really sure what’s happening right now.
Amy Frana (12:22) Okay. Well, I’m so sorry, that was not a phone call.
Sandhya Kapila (12:26) That’s okay. I saw the messages pop up on the other call too. So I would love to get a download afterwards on what’s going on. I’ll talk to Naomi. Everybody.
Amy Frana (12:35) Is just mad across the board.
Sandhya Kapila (12:38) So, let’s see what happens. It’s been 13 minutes. So, I feel like I’m probably not joining. I feel I’m I think we should give them like two more minutes and.
Niccole Russell (12:50) Then I usually give them 15 and.
Amy Frana (12:52) Then I’ll walk. Yeah. Well, you’re nice. I usually am just like 10.
Sandhya Kapila (12:56) Yeah.
Amy Frana (12:58) Like, isn’t that the teacher rule if your teacher didn’t show up in the first 10 minutes then like you could.
Sandhya Kapila (13:04) Leave right? Exactly. Yeah. So, let’s see. I.
Amy Frana (13:09) mean, I totally missed a complete call this morning because my son’s appointment went over and I got to my desk and I was like my gosh, I’m like Lindsay, I am so sorry, but at least it was just a one on one and not a client.
Sandhya Kapila (13:24) Oh, yeah… I’m.
Amy Frana (13:26) like, I thought we were at nine, not eight 30.
Sandhya Kapila (13:31) Oh, I’ve done the opposite where I’m like getting ready, rushing like getting my kids out the door, sitting at my desk, nine o’clock and I’m like, dang, this call’s at nine 30. I’m like, I couldn’t take it. I’ve done that.
Amy Frana (13:41) Too. Where I’m like, I didn’t mean to rush so.
Sandhya Kapila (13:43) Much, yeah.
Amy Frana (13:51) One where I just felt bad and like I keep throwing Niccole in these saying I’ll be there. I’ll be there too. And then I’m not, and so when I joined and they’re not here, I’m like, okay?
Sandhya Kapila (14:01) Yeah… got lucky. There you go. I.
Niccole Russell (14:05) Was just going to try to have them sign off on some of, their payr, scoping cheats today.
Sandhya Kapila (14:13) Yeah. Oh… unfortunately, we’ll be discontinuing services with medallion. I’ve asked my team members not to schedule any further meetings. Oh, what I’m going to stop recording? Yeah…